September 12, 2018 @ 2:00 pm – 3:30 pm
National broadcast
NESA members $180 and non-members $225 (inclusive of GST) per registrant.
Max Croft
03 9624 2311

NESA Training Events


DES 2018 Employment Consultant Induction Coaching Programme

Starts Wednesday 12 September 2018 | 2:00pm AEST

Target Group

New frontline staff


In a complicated and constantly changing sector, giving the right support to new staff is critical so they can hit the ground running and avoid feeling overwhelmed. Our DES 2018 Employment Consultant Induction series can help new staff to feel comfortable and understand the sector context and framework that they are now working with. It will help you to retain staff and avoid having to go through the costly recruitment process again. Our aim is to assist new staff to settle in quickly and become productive as soon as they can. The series will also be useful for existing staff that need a refresher or are returning to work after a long absence (such as maternity or long service leave). Our Employment Consultant Induction coaching programme has a focus on the DES 2018 core elements and the soft skills required for positive client engagement, job placement and effective post placement support. The sessions are full of observed good practices, tips and advice.


Over three on-line webinar sessions, Matt Eldridge will comprehensively introduce staff to the components and good practice soft skills that make an effective and efficient employment services sector. The webinars will take participants through a range of strategies so they can perform effectively with customers, while touching on KPI measures and compliance requirements. Our training is operational and complimentary to your internal induction programmes. Each session is expected to run for approximately an hour and a half. This live broadcast will include ample Q&A time. The model of delivery for this coaching programme requires learners to “learn by doing” - an active learning approach in which learners will be given work-based activities to be completed as part of the series. Once the series has been completed participants will receive a Certificate of Completion.

Expected outcomes

Session 1 – Introduction, KPIs and meeting expectations (Broadcasts on Wednesday 12 September 2018 at 2pm AEST (1:30pm SA and NT and 12noon WA)

  • Brief history of employment services
  • Role of the consultant
  • Contract and service delivery
  • DES 2018 contract KPIs and remaining compliant
  • Managing participant expectations
  • Core DES 2018 servicing steps
  • Social security law
  • Consultants’ tools of the trade
  • Appointment management

Activity: Research and summarise what a “client-centred service” is.

Session 2 – Working with participants (Broadcasts on Wednesday 19 September 2018 at 2pm AEST (1:30pm SA & NT and 12noon WA)

  • Activity discussion
  • Case management planning skills to meet KPIs
  • Participant centred servicing
  • Case note structure and strategies
  • Creating effective Job Plans
  • Resume building
  • Challenges to employment

Activity: Research the Disability Service Standards and Principles – what are they?

Session 3 – Wrap-around serving your participants  (Broadcasts on Wednesday 26 September 2018 at 2pm AEST (1:30pm SA & NT and 12noon WA)

  • Activity discussion
  • Lifestyle adjustment
  • DES Post Placement Support process and strategies for when placements fall over
  • Engaging stake holders
  • DES outcome cycle
  • Ongoing support
  • Job in jeopardy
  • Individual rights


Matt Eldridge

With over 20 years practising and studying leadership and management in a range of community and business settings, Matt is committed to innovation and to motivating teams. A strategic thinker and strong communicator and teacher, Matt's diverse experience has grown to create very practical approaches to training, management and technology. He has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance. His focus (and enthusiasm) has always been about providing staff, teams and organisations with the right training and tools to achieve stronger outcomes.


NESA Member

$ 180
per registrant
  • Prices are inclusive of GST


$ 225
per registrant
  • Prices are inclusive of GST