NESA Webinar
Creating the Ultimate Customer Experience: Strategies for Unforgettable Service
Monday 26 February 2024
3.00pm AEDT
PLATFORM: GO TO WEBINAR
TARGET GROUP
All staff
SUMMARY
This session will provide you with a comprehensive exploration of how outstanding customer service strategies can transform their business.
We will dive into numerous ways to stand out in the market by optimising every stage of the customer journey and creating a seamless, unforgettable service experience.
From breaking down the notion of customer experience to applicable technology, every aspect will be addressed to ensure the audience walks away with knowledge that can be applied directly to their operations.
By the end of this presentation, participants will gain a thorough understanding of the importance of customer experience and how to capitalise on it to gain a competitive edge.
WHAT YOU CAN EXPECT
- The concept and importance of customer experience in today’s business world.
- Critical touchpoints in the customer journey.
- How personalising customer service enhances the overall experience.
- Design thinking principles to create customer-centric services.
- Role of technology in improving service delivery and customer satisfaction.
- Significance of a seamless experience across all channels.
- Customer Relationship Management systems for memorable experiences.
- Employee motivation as a critical driver of exceptional customer service.
- Tools and metrics for evaluating customer satisfaction.
- Inspiring case studies on how excellent customer service fosters loyalty and improves business growth.
Facilitator
Raimond Volpe
Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won numerous international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.
Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.
Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.
Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
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