NESA Webinar
** New Topic ** Conflict Resolution for Frontline staff
Monday 11 December 2023
3.00pm AEDT
PLATFORM: GO TO WEBINAR
TARGET GROUP
Frontline staff
SUMMARY
Conflict is termed as a disagreement between at least 2 parties. A usual conflict is when one Party (Party A) is trying to get the other Party (Party B) to see their point of view (their personal belief) while Party B is trying to convince Party A of their opinion… this form of conflict often leads to both sides feeling frustrated and not feeling heard or validated.
This one-hour long webinar explains different types of conflict that can occur in both work and at home and explores practical tools to minimise the escalation when clashing occurs.
Staff can use these skills in their work with heightened clients and fellow staff.
Facilitator
Ken Loftus
Ken brings over 20 years of experience into his role as Clinical Director in the Sunlight Centre. Ken has worked in crisis counselling centres, universities and schools over his career and brings this experience to his Workshops, client work and supervisor roles combining his qualifications in psychology, integrative counselling and CBT.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
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