Becoming an Objection Handling Expert: Secrets for Handling Customer Hesitations
Wednesday 3 April 2024
PLATFORM: GO TO WEBINAR
This session focuses on turning customer hesitations into opportunities for successful sales.
Attendees will learn how to view objections as concerns rather than rejections and use active listening, empathy, and product knowledge to address customers’ needs effectively.
Discover practical strategies and real-life success stories that will empower you to transform doubts into approvals and master the art of skilfully handling objections in any sales conversation.
By embracing hesitations and doubts as opportunities rather than blocks and equipping yourself with the effective techniques and strategies this presentation offers, you will be capable of handling any sales conversation and turning them into productive and lucrative interactions.
WHAT YOU CAN EXPECT
- The ‘root causes’ behind every customer objection.
- Implementation of active listening to handle objections better.
- Psychology behind customer hesitations and how to turn it around.
- Strategies for positive reframing of customer objections.
- Empathetic communication to defuse tough objections.
- Role of product knowledge in handling objections.
- Techniques for converting objections into sales opportunities.
- Importance of patience and persistence in handling customer objections.
- Proven sales scripts to confidently navigate objections.
- Case studies showcasing success stories from objection handling.
Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won numerous international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.
Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.
Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.
Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.
Prices are inclusive of GST
Prices are inclusive of GST
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
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