As we all have our personal story and journey, through our unique family, culture and background, we all have a personal filter that external Triggers pass through. For example, a more experienced staff member may feel different to a Clients’ story compared to a more recent recruit. Being able to bring a conscious awareness on what Triggers our emotions and thoughts can help us be ready and prepared around more complicated situations, in work and at home.

This one-hour long webinar focuses on 5 large aspects we all have at any one point: Our Thoughts, Feelings, Behaviour, Physiology and our personal Filters. The webinar also highlights how we can raise Awareness on what the clients may be experiencing as they walk in our office door for their appointment. Being psycho-educated on what someone might be going through, helps us understand their behaviour. We may not agree or support a certain behaviour, but understanding it can help de-escalate a situation, and offer genuine empathy. Raising self-awareness and awareness of others can also lower the impact others’ behaviours can have on our own wellbeing.