Communication
Resources and Links
VANESSA SAYS:
“Sometimes it’s good to look at other sectors and see how they do things. Community Services is in many ways similar to employment services. I found an interesting article about case management on the NSW Family and Community Services website. It’s interesting to see what their approach is – especially when clients have multiple issues around health and family and a number of different people are assisting them. That sounds familiar doesn’t it? We know that many of our clients will also have multiple non-vocational barriers to employment.”
VANESSA SAYS:
“NESA’s Dr. Colin Harrison shines a spotlight on the problems with common conceptions of ‘culture’ and ‘cultural difference’, and suggests a much simpler and more effective way to approach cultural and linguistically diverse clients…”
SHIRLEY SAYS:
“Our colleague at NESA, Dr. Colin Harrison, has a Ph.D in Neurocognitive Linguistics – the study of how our brains process and produce language. He’s written a fascinating paper for the Toolkit. He talks about the importance of being ‘altercentric’ (being able to put yourself in the other person’s shoes) and has another startling conclusion – that words have no meaning!”
