May
9
Mon
Motivating Resistant Job Seekers – Conversations About Change @ On line
May 9 @ 2:00 pm – 3:00 pm

MOTIVATING RESISTANT JOB SEEKERS - CONVERSATIONS ABOUT CHANGE

ONLINE | 2 PARTS

Monday 9 & 16 May 2022

2.00pm AEST (1.30pm SA & NT, and 12 noon WA)

TARGET GROUP

Frontline staff and management 

SUMMARY

Lack of motivation is an increasingly difficult barrier to manage in employment services. The recent covid-19 pandemic, lingering rules, coupled with existing obstacles is affecting our job seekers motivation to participate in activities and job search.
Working with resistance can take its toll on staff, it becomes tiresome and frustrating. Resistance can be intermittent or ingrained. This inflexible pattern of relating, perceiving and thinking, requires a different level of investment to get clients engaged, focused and moving into employment.

WHAT YOU CAN EXPECT

This 2 part online coaching program will build a framework to engage and motivate resistant clients. It will provide you with the motivational interviewing skills to engage resistant clients, and to inspire motivation and enthusiasm.
Hear about the framework and tools, in order to achieve outcomes and to retain a positive attitude in an ever changing and demanding industry. Focusing on client accountability, the skills will enable you to encourage clients to take personal responsibility whilst stimulating motivation. Instead of struggling when confronted by resistant, you will be able adapt a more constructive method in achieving outcomes.

The coaching program is a necessity for all front line staff and management.

Expected outcomes

  • Understand the reasons for resistance
  • Understand the Stages of Change and how they apply to employment Services
  • Learn motivational interviewing techniques
  • Learn the importance of deliberate and collaborative conversations about change targeted questions to elicit change
  • Learn effective ways to resolve discrepancy and ambivalence
  • Acquire skills in effective goal setting and change measurement

Facilitator

Sharon Mamo

Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for many years. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.

cost

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time. A PDF copy of the presentation will be distributed to all registrants. Once the series has been completed, participants will receive a Certificate of Completion.

CONTACT US

For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311  |  EMAIL

EVENT REGISTRATION

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

May
11
Wed
BUILDING BETTER CONNECTIONS – WORKING WITH DIFFERENT PERSONALITIES @ On line
May 11 @ 2:00 pm – 3:00 pm

BUILDING BETTER CONNECTIONS - WORKING WITH DIFFERENT PERSONALITIES

Wednesday 11 May 2022

2.00pm AEST (1.30pm SA & NT, and 12 noon WA)

TARGET GROUP

All staff

SUMMARY

This is a fun, simple and a highly effective tool designed to help all staff build stronger, more meaningful connections FASTER!

Whether it’s front line staff building trusting connections with clients, business development consultants working with employers, Leaders interacting with teams or ALL STAFF dealing with each other, this will help you in creating and keeping productive relationships. 

By the end of this session participants will have a highly practical tool they can use to build trust, respect and stronger connections with those around them.

The Building Better Connections webinar uses the DiSC Behavioural Profiling tool as it’s framework.

WHAT YOU CAN EXPECT

  • Identify each behaviour type – there are 4
  • Understand and respect the value each type brings to the team and workplace
  • Motivate and engage each behaviour type based on their deeply rooted ‘needs’
  • Appreciate each types area of weakness and ways to address these
  • Adapt your behaviour when interacting with each type to build higher levels of trust and connection

Facilitator

Mike symonds

With over 15 years experience in ‘Building Stronger Teams, Boosting Staff Engagement and Creating Positive Workplace Cultures’, Mike has worked with some of Australia’s leading businesses. His highly interactive and practical approach is guaranteed to leave you INSPIRED, ENERGIZED and MOTIVATED to implement key learnings straight away!

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311  |  EMAIL

EVENT REGISTRATION

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

May
12
Thu
NEW STARTERS – INTRODUCTION TO AUSTRALIA’S EMPLOYMENT SERVICES SECTOR @ On line
May 12 @ 2:00 pm – 3:30 pm

NEW STARTERS - INTRODUCTION TO AUSTRALIA'S EMPLOYMENT SERVICES SECTOR

ONLINE | 3 PARTS

Starts Thursday 12 May 2022

TARGET GROUP

New Starters in the Employment Services Sector

SUMMARY

Hit the ground running; for the new starters in the Employment services

The coaching program is designed to assist your new starters (regardless of which program) to quickly gain an understanding of our employment services sector, and to gain skills and knowledge to help them work with the big numbers of participants entering into the programs.

Over 3 webinar sessions, Damien Opolski will comprehensively introduce staff to the programs and components that make up todays employment services industry. We will look at how employment services have evolved, and see what is required to achieve results in a rapidly changing labour market. We will look at the role of Services Australia in assessing and referring job seekers to programs, and the role of providers in developing the Job/Participation Plans that underpin services and ensure job seekers can meet their mutual obligation requirements.

Regardless of which program you are recruiting (or recruited) for, our New Starters- Introduction to Australia’s Employment Services Sector series will perfectly complement your own induction programs.

WHAT YOU CAN EXPECT

The Intro to Employment Services coaching program has been developed by Damien Opolski. Damien has a background in delivering employment services and for a number of years managed the Departments Learning Centre. He has designed the program to help new starters better understand the context and concepts of the government’s  approach to employment services. It gives new starters an opportunity to better learn the ‘big picture’ and where they sit.

Session 1: An overview of today’s employment services programs –Thursday 12 May 2022 at 2.00pm AEST

looks at how services have evolved as the labour market has changed. We get an overview of today’s  suite of programs and how the programs are tailored to the different client groups. We look at the concept of Mutual Obligations and the role of employment providers in assessing and working with job seekers to meet the objectives of work, engagement and participation. We look at the future of services and how digital servicing is expected to play an increasing role for some job seekers, with enhanced face to face servicing for those likely to benefit from a case management service.

We look at the features which are common across all programs:

  • The role of Services Australia in triaging jobseekers to appropriate services through JSCI, ESAt and JCA assessments, and determining a job seekers MOR
  • We learn how some clients, such as vulnerable youth and those who are at risk of retrenchment, can access services
  • We look at the role of the provider in assessing vocational and non-vocational characteristics and negotiating the ‘contract’, or Job Plan, that underpins services.
  • We talk briefly about the role of service fees and outcome fees, and how the Departments assess provider performance for efficiency, effectiveness and quality.

Session 2: The Australian labour market –  yesterday, today and tomorrow –Thursday 19 May 2022 at 2.00pm AEST

looks at our evolving labour market and opportunities for our clients. We look at causes of unemployment and LTUE, and how the labour market has changed as a result of automation, efficiency and globalisation. We look at the data which tells us about the types of work that our clients tend to find. Most importantly, we look at trends in the labour market which inform us about the future of work and opportunities for our client base.

Session 3: Mutual Obligation Requirements and the Job Seeker and Targeted Compliance Frameworks – Thursday 26 May 2022 at 2.00pm AEST 

looks in more detail at MOR and compliance. We look in more detail at part-time and full-time MOR and how job seekers can meet their MOR. We introduce new starters to the TCF- the concept of demerits and the use of income support suspension to keep people engaged.

In addition, new starters have the opportunity to tap into Damien’s 35 years of experiences in the sector.

Facilitator

Damien Opolski

Many of you will know Damien from his time as the director of the Department’s Learning Centre. Over the years he has played a key role in the delivery of both policy and systems information, training and performance management. If you have been in the sector for a while you would most likely seen him at an information session or heard him via webinar.

In this role he was responsible for the performance of up to 150 staff.

Earlier in his career he spent a number of years on the front line; Damien estimates that he has conducted over 10,000 job seeker interviews and worked with hundreds of employers.

Damien is an excellent communicator, who enjoys interacting and sharing his system expertise with his audience.

Damien has a Bachelor of Economics from Adelaide University, as well as Diplomas in Training and Assessment, and Project Management. He is also a qualified Teacher of English to Speakers of Other Languages.

cost

NESA Member

$ 180
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 225
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

Each webinar session is expected to run for approximately 90 minutes including ample Q&A and discussion time.

A PDF copy of the presentation will be distributed to all registrants.

Once the series has been completed, participants will receive a Certificate of Completion.

CONTACT US

For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311  |  EMAIL

EVENT REGISTRATION

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

May
13
Fri
EMPOWERING PEOPLE TO GET BACK TO WORK @ On line
May 13 @ 12:00 pm – 1:00 pm

EMPOWERING PEOPLE TO GET BACK TO WORK

Friday 13 May 2022

12 noon AEST (11.30am SA & NT and 9.00am WA)

TARGET GROUP

All staff

SUMMARY

Understanding those that have faced long term unemployment is vital to help them re-join the workforce.
There will be barriers to cross and resistance to manage, however with the right processes and collaboration, you can encourage your clients to take the steps they need to start working again.

YOU WILL HEAR ABOUT

  • How to build rapport with your clients
  • ‘The barriers your clients face
  • How to break through a resistance to change
  • To help your client build a mindset of success
  • Methods to engage and motivate your clients
  • Collaborative methods to work together effectively
  • How to get your clients to take responsibility and to take action

Facilitator

KEVIN KOSKY

As an award winning speaker and business skills trainer, Kevin utilises his experience from the entertainment industry to present interactive and engaging training sessions. Kevin is passionate about personal empowerment and business improvement, which he believes go hand in hand to produce successful results. Currently Kevin is the sales and business skills trainer working for Dynamo Selling.

Kevin launched and operated a number of different businesses over a 30 year period in a variety of industries including: entertainment, hospitality, internet applications, building maintenance, garden and nursery, supply chain, self-storage, RTO accredited training, and corporate education.

Kevin also the teaches business, employability and personal development skills, for both the national and international markets.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311  |  EMAIL

EVENT REGISTRATION

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

May
18
Wed
REVERSE MARKETING WITH INTENT @ On line
May 18 @ 2:00 pm – 3:00 pm

REVERSE MARKETING WITH INTENT

Wednesday 18 May 2022

2.00pm AEST (1.30pm SA & NT, and 12 noon WA)

TARGET GROUP

All frontline staff

SUMMARY

In this webinar Linda Pierson will discuss reverse marketing strategies to place priority job seekers into the hidden job market.

The focus is on making contact with specific employers. It will explore getting the job seeker and employment services practitioners ready to make a reverse marketing call, and how to manage the call including handling objections.

The focus of this webinar is not on vacancy development for job matching.

It will cover becoming ‘one with the employer so that we understand the fit with the employee and the new opportunity that presents. Reverse marketing isn’t all about providers getting a placement, it’s much bigger than that! The placement is the result – the real key is understanding what the employer is looking for and matching a strong candidate to an opportunity.

WHAT YOU CAN EXPECT

  • Preparation is key
  • Be in a positive mindset
  • What approaches have the best results
  • What to look for, what to listen for
  • What is the best way to respond to objections

Facilitator

Linda Pierson

Linda Pierson is a highly skilled and well-regarded coach & trainer in the employment services sector. Her coaching, training, management and leadership experience includes seven years as an industry based trainer and ten years in project & senior management roles with Australia Post and Major Change.
Linda’s strengths as a coach come from her diverse lived-experiences and professional qualifications and training. Her passion for helping people and unique skills have seen her deliver expert training within employment services across the country in face-to-face training rooms and online through virtual classrooms for many years. She is a dynamic change-agent, with a talent for leading people through change with positivity and courage. Her ability to effortlessly and elegantly influence and motivate people to achieve peak performance makes her highly sort-after as a coach. Linda is a member of the International Coaches Guild. She has several qualifications, including Certificate IV in Training and Assessment, NLP, Human Behaviour Profiling (EDISC), and Mental Health First Aid, and she also speaks fluent French.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants.

CONTACT US

For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311  |  EMAIL

EVENT REGISTRATION

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

May
20
Fri
Active Listening Skills @ On line
May 20 @ 2:00 pm – 3:00 pm

ACTIVE LISTENING SKILLS

FRIDAY 20 MAY 2022

2.00pm AEST (1.30pm in SA & NT and 12 noon in WA)

TARGET GROUP

All staff

SUMMARY

Active listening is a communication skill, which lets you show your respect, support, and concern for the other person. With Sharon’s 11 listening skills and a little practice, you can increase trust and cooperation between you and the your client.

WHAT YOU CAN EXPECT

Hear about the 11 key active listening skills you can use, to help you become a more attentive and effective listener

Facilitator

Sharon Mamo

Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for over almost a decade. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311  |  EMAIL

EVENT REGISTRATION

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

May
24
Tue
Case Notes – the Good, the Bad and the Very Good @ On line
May 24 @ 2:00 pm – 3:00 pm

CASE NOTES - THE GOOD, THE BAD AND THE VERY GOOD

Tuesday 24 May 2022

2.00pm AEST (1.30pm SA & NT, and 12 noon WA)

TARGET GROUP

All frontline staff

SUMMARY

Join Rebecca Herbertson as she discusses the necessity of always keeping compliant and objective case notes. Hear about what notes must look like, what you can do and what you should never do. Leave this session with renewed confidence, new knowledge and practical tips that can be implemented straight away.

WHAT YOU CAN EXPECT

  • Key components of case notes – what should all case notes have in common?
  • Templates – useful or not? What to be aware of when following your organisations template, if provided.
  • Being objective. Ensuring that case notes are factual.
  • Details!! Relevant and demonstrate service provided to the client/candidate/job seeker
  • If it isn’t noted in the system then it didn’t happen

Facilitator

REBECCA HERBERTSON

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO, she is also the WA president of the Career Development Association of Australia, an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Jun
1
Wed
Transitioning to a Leader @ On line
Jun 1 @ 2:00 pm – 3:00 pm

TRANSITIONING TO A LEADER

Wednesday 1 June 2022

2.00pm AEST (1.30pm SA & NT, and 12 noon WA)

TARGET GROUP

Aspiring team leaders

SUMMARY

Leaders create results and their actions or in-action will significantly influence the performance of a business. Studies show tailored executive coaching and customized transition plans double the likelihood of success.

Yet as many as 83 percent of global leaders think they are unprepared for their new roles.

This presentation will help you understand how to set yourself up to move into a leadership position, and the benefits of having the key leadership skills. It will cover the most important aspects of being a good leader and how to transition effectively into that role

This one hour online webinar session is suitable for anyone working with individuals, business partners, suppliers and teams that want to improve their effectiveness in achieving both personal and business results.

WHAT YOU CAN EXPECT

  • Why Leadership Matters?
  • Difference Between Good & Bad leaders
  • Current Leadership Trends
  • Transition from Doing to Leading
  • Be Impact-driven, Not Calendar-driven
  • Delegate More Responsibility in Current Roles
  • Create Low-Risk Leadership Opportunities
  • Provide Mentorship/Coaching
  • Help Them Network, Inside and Outside the Company
  • Give Them Enough Room to Fail / Creating a culture of accountability
  • Take Responsibility for Both Successes & Failures
  • Communication Skills & EQ are Key
  • Resolving Conflict
  • Turning Negative Feedback to Positive
  • 5 Step Personal Leadership Plan – How to Make it Happen

Facilitator

Raimond Volpe

Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won over 7 international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.

Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.
Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.

Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Jun
2
Thu
THE CHANGE ENABLER – TOOLS FOR OVERCOMING JOB SEEKER RESISTANCE @ On line
Jun 2 @ 2:00 pm – 3:00 pm

THE CHANGE ENABLER – TOOLS FOR OVERCOMING JOB SEEKER RESISTANCE

Thursday 2 June 2022

2.00pm AEST (1.30pm SA & NT, and 12 noon WA)

TARGET GROUP

All staff.

SUMMARY

We all experience resistance to change. It is our internal psychological reaction to change; and it occurs at a subconscious level. The good news is, we can modify how we respond to resistance, and this can lead to break throughs, like eliminating procrastination, being conscious of avoidance and most importantly, increasing your job seeker cooperation and enthusiasm. Clare will show you how.

WHAT YOU CAN EXPECT

  • The nature and influences of change
    • VULCA
    • Flourish / flounder
    • Reactions when faced with Change
    • The journey through Change
  • Our brains and change and why our communication approach means everything
  • A framework for consistently crafting your change message and communicating with an individual

Facilitator

Clare Edwards

Clare is a change-maker. She helps organisations to tap into the collective potential of their people so that they can master personal leadership, thrive in change and stay fully engaged.
A passionate storyteller and inspiring speaker, Clare takes her audiences on an experiential journey, leaving them filled with new insights, keen to know more and motivated to change.
Clare’s corporate background spans 2 decades of working in senior management roles with global IT companies, surviving the dot com ‘boom and bust’ of the early millennium and thriving in complex, fast-paced change environments.
Clare makes the complex simple. She has studied neuroleadership extensively and brings theory and concepts to life helping people to uncover the full potential of their amazing brain and its ability to change – without the psychobabble.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Jun
9
Thu
NESA CEO Forum & Practitioners Conference
Jun 9 – Jun 10 all-day

NESA CEO FORUM AND
PRACTITIONERS CONFERENCE

THANK YOU!

Thank you to all of our valuable attendees, great speakers and workshop presenters, both in person and virtual. We hope you had the opportunity to catch up with old friends, connect with new colleagues, and network with like-minded thought leaders.

Event photos, recordings and presentations are now available – for attendees only. 

NESA CEO FORUM AND
PRACTITIONERS CONFERENCE

A New Era in Employment Services

NESA is proud to present two action packed days on 9 and 10 June 2022 at the Pullman Hotel in Melbourne and via virtual attendance. Networking drinks will be held on the evening of Thursday the 9th.

Our CEO Forum gives CEOs the opportunity to come together to share thoughts and experiences around transition and the 1 July Workforce Australia implementation. Guest speakers will include Mr Nathan Smythe, Deputy Secretary, Employment and National Workforce Group, Department of Education Skills and Employment.

The Practitioners Conference will feature a number of DESE presentations on topics including the latest transition advice, activation in Workforce Australia Services, the Workforce Australia Services Provider Performance Framework and licensing arrangements, and updates on ESS web 2.0 and the Learning Centre. DESE’s presentations will be supported by a booth where providers can discuss the types of things that DESE will track as part of their compliance monitoring. The Conference will also include presentations from some of our partners on strengthening employer engagement, addressing jobseeker barriers through integrating into goals, and the latest research on digitalisation of welfare to work.

Topics

Our Practitioners Forum offers a perfect opportunity for your staff to prepare for the challenges and opportunities ahead, with a range of sessions and workshops covering topics including:
• Welcome to Workforce Australia
• Workforce Australia Transition and Branding
• Activation and Points Based Activation System (PBAS) in Workforce Australia Services
• Workforce Australia Services Provider Performance Framework and Licensing Arrangements
• Supporting Complex Participants: A Workshop On Integrating Participant Barriers & Goals
• Workforce Australia Services – Quality and Assurance Analytics
• Tools of the Trade: ESS Web 2.0/Learning Centre
• Workforce Australia: the big opportunity for employer engagement
• The Digital Governance of Welfare to Work: Findings from the Interim Report
• Working with the States
• Optimising potential

SPEAKERS - CEO FORUM

DEPUTY SECRETARY EMPLOYMENT AND NATIONAL WORKFORCE GROUP, DESE Nathan Smyth is the Deputy Secretary for the Employment and National Workforce Group at the Department of Education, Skills and Employment. Nathan is responsible for the transformative change to the delivery of employment services including the delivery and implementation of the new employment services model, Workforce Australia. Nathan has also established the new workforce functions within the department and led the development of a range of measures to address the immediate workforce challenges caused by COVID-19 and support Australia’s economic recovery. The package includes a range of measures intended to build workforce capability and help Australians connect to meaningful employment and inform and empower industry to attract and retain employees. Prior to joining the Department of Education, Skills and Employment, he held a range of senior positions at Department of Infrastructure and Regional Development, the Department of Finance, the Department of Health, and the Department of Foreign Affairs and Trade. Nathan has a Political Science degree from the University of NSW and MBA from both the University of Sydney and the University of NSW.
Director and Co-founder of The Demographics Group Simon Kuestenmacher is a Director and Co-founder of The Demographics Group based in Melbourne, Australia. Simon holds degrees in geography from leading universities in Berlin and Melbourne and worked for several years as a business consultant with KPMG Australia. In 2017 Simon, with Bernard Salt, co-founded The Demographics Group. The group provides specialist advice on demographic, consumer and social trends for business. Simon has presented to numerous corporate and industry audiences across Australia and overseas on demographic trends, consumer insights and cultural change in Australia. His presentations and quirky observations are enjoyed by groups from the financial services, property, government, education, technology, retail and professional services industries, among others. Simon is a columnist at The New Daily newspaper and a contributor to The Australian newspaper; and he is also a media commentator on demographic and data matters. Simon has amassed 300,000 global followers on social media, reaches over 25 million people every month and ranks as one of the world’s Top 10 influencers in data visualisation. If you can’t get enough of data that explains how the world works, make sure to follow him on Twitter or any of his other social channels.
Founder and Director of Michelson Alexander Steve Michelson is Founder and Director of Michelson Alexander. He is a highly respected corporate advisor and political and national campaigning strategist. Steve has a diverse background in the private sector, politics and the law and was a key architect in the fight for marriage equality in Australia. Prior to founding Michelson Alexander, Steve spent six years as a trusted advisor to the Hon. Bill Shorten MP, then Leader of the Opposition. As Director of Caucus and Stakeholder Relations, he provided advice regarding highly complex policy, political and communications issues, often in sensitive media environments, and built networks with business, media, and the community. Steve holds a Bachelor of Arts and Bachelor of Laws from the Australian National University where he was awarded a full CAS Hawker Scholarship, and a Master of Laws at Melbourne Law School where he was awarded the Frank Pinkerton Scholarship. Steve is currently on the committee of Wallara Disability Australia and is a member and avid supporter of the Geelong Football Club. Steve thrives in complex stakeholder and issues rich environments. He currently advises several government agencies and ASX companies and is committed to achieving practical outcomes for clients.

SOCIAL CHANGEMAKER

A social changemaker, Corinne has helped shape the impact investing and social economy landscape in Australia through critical roles with Jobsbank, Impact Investing Australia, Good Shepherd Microfinance, The Difference Incubator, The Australian Sustainable Finance Initiative, and others.

A Churchill Fellowship (2009), and MoneySmart Award recipient (2013) with a Master’s in Environmental Science, Corinne is driven by a sense of fairness and social justice to create spaces where business and positive impact intersect.
Corinne is passionate about ensuring commercial organisations effectively integrate inclusive employment and social procurement into their business. Recently, she founded an award-winning social enterprise where she developed solutions to help vulnerable consumers access fair and affordable finance.

Lecturer in Political Science in the School of Social and Political Sciences, University of Melbourne.

Michael McGann is Lecturer in Political Science in the School of Social and Political Sciences, University of Melbourne. He specialises in the governance of welfare and active labour market policies, with a particular focus on issues related to the contracting out and marketization of public employment services. He is the co-author of Buying and Selling the Poor: Inside Australia’s Privatised Welfare-to-Work Market (Sydney University Press, 2021) and his research has appeared in international journals including Public Administration, Administration and Society, Journal of Social Policy, Social Policy and Society, Policy Sciences, and Politics & Policy.

Associate Professor in Social Policy and Research at the University of New South Wales (Sydney, Australia).

Siobhan O’Sullivan is Associate Professor in Social Policy and Research at the University of New South Wales (Sydney, Australia). Her research focuses on the delivery of contracted employment services in Australia, the UK, and around the world. She has a broad interest in the welfare state and ‘mission drift’ as well as an ongoing interest in animal welfare policy and environmental ethics. She is the co-author of several books on street-level bureaucracy and the governance of welfare-to-work, including Getting welfare-to-work: Street-level governance in Australia, the UK, and the Netherlands (Oxford University Press, 2015) and, most recently, Buying and Selling the Poor: Inside Australia’s Privatised Welfare-to-Work Market (Sydney University Press, 2021).

SPEAKERS - PRACTITIONERS CONFERENCE

KEYNOTE SPEAKER

“A tour bus is a petri dish of human behaviour, and is the best way to get to know exactly how to work with all different types of people”

How do you go from being an industry trainer and leader across Europe for Contiki Holidays to being one of the most sought after keynote speakers and professional trainers in Australia and the Asia Pacific? That is the question asked often of Mark and the answer he says is simple, it is all about understanding people. Understanding how they behave, think and make the choices they do, both professionally and personally.

As an experienced motivational keynote speaker it’s this understanding that has seen Mark hold senior and strategic leadership development roles for major global players across the Asia Pacific and Europe and led to him to being invited to work on projects design and implement sales strategies and bespoke methodologies for billion-dollar sales teams across the globe. Add to that some serious hard work and that is how in twenty years Mark has moved from connecting with people in Europe to connecting with people in their own lives, all as a guest speaker and trainer.

ASSISTANT SECRETARY, FUNDS AND PAYMENTS BRANCH

Quyen Tran is the Assistant Secretary, Funding and Payments Branch, Workforce Australia for Individuals Division in the Department of Education, Skills and Employment.

Since joining the department in 2008, Quyen has held a number of senior leadership roles driving major reforms in school funding, quality teaching, supporting the National School Resourcing Board, and more recently, driving reforms in the delivery of employment services. Quyen has worked across a broad range of public policy issues within Government including issues of social policy, aviation and maritime security, National Broadband Network impacts on schools and infrastructure.

Quyen holds a Bachelor of Economics and a Bachelor of Actuarial Studies from the Australian National University.

ASSISTANT SECRETARY, EMPLOYMENT SERVICES TRANSITION BRANCH Belinda Catelli is an experienced senior executive in the Department of Education, Skills and Employment with over 17 years’ experience in developing and implementing policy and managing programs across the Schools, Skills, Child Care and Employment sectors. As Assistant Secretary, Employment Services Transition Branch, a role she has been doing for the past year in the lead up to Workforce Australia, Belinda has led the development of the overarching strategy and operations of transition arrangements from jobactive services and the New Employment Services Trial to Workforce Australia services. This includes the planning and coordination of transitional arrangements for participants, providers and businesses along with contingency planning and risk mitigation strategies. Belinda takes a client-centric approach to her work and enjoys engaging with stakeholders and collaborating with her peers and across all levels of Government to achieve a mutually beneficial outcome. Some of Belinda’s achievements include successfully designing and implementing new Schools and Skills programs and child care payments’ reforms. She is most proud of her work in assisting the Government support children, families and the child care sector significantly impacted by natural disasters and COVID-19.
Director, Provider and Program Performance Branch Liam has led teams across a range of government reforms including the Jobs For Families Package, the Gonski 2.0 review, and Workforce Australia. As the director of the Performance Framework section, Liam has led the development of the Workforce Australia Employment Services Provider Performance Framework.
DIRECTOR, ACCESS AND PARTICIPATION BRANCH Sonya McCarthy is the Director and Product Owner of the Points Based Activation System (PBAS), a key element of Workforce Australia which will give greater personal responsibility and choice to participants in how they manage their mutual obligations. Sonya has over 30 years’ experience in the Department of Employment, starting her career as a trainee working on the front counter at the Commonwealth Employment Service. Sonya has significant experience in the Australian Public Services in areas of operational policy development, implementation and program management. She has extensive experience in leading large implementation of change programs. Throughout her career, Sonya has had the privilege of implementing over 15 new employment initiatives and led the Transition to jobactive in 2015. At the forefront of her mind when implementing programs or initiatives is the experience of the job seeker. Sonya is passionate about the work that she does, striving to support vulnerable Australians and their families when they need it most to help them to achieve their employment goals.

CEO, CREATING NEW PATHWAYS

Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years, she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. She is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional and has worked as a psychotherapist in employment services for over 8 years. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.

DIRECTOR, QUALITY ASSURANCE AND RISK MANAGEMENT BRANCH Sean Mullins is the Director of the Assurance Insights team that uses data to identify, investigate and categorise behaviour in employment services. Sean has worked in and led a number of data teams across the department including surveys, performance measures, employment forecasting, data management, all with an analytical focus.
DIGITAL SOLUTIONS DIVISION Heath Keighran is the Managing Director of Brand Experience at Dripping Agency. Heath is currently working in the Department of Education, Skills, and Employment (DESE) as the design lead for the Provider Experience Platform. Before joining DESE, Heath led several digital transformation projects across the Government and the Private sector. He received an Australia Day award for his commitment to improving the lives of veterans and their families while leading the design team for the MyService digital platform, at the Department of Veterans’ Affairs. This project was awarded the 2018 Australian Institute of Project Management ACT project of the year. Heath later moved to lead the design team for Consumer Data Rights (open banking), a new initiative to give people more control over their data. Designing the Data Recipient portal and the Conformance Test Suite portal, a project that brought banks, financial institutions, and government together securely. Heath is heavily involved in the design community, creating ExBeerience chats, a space to share design stories and try new beers. Heath, along with Peter Hollmann created and hosts, What Created the Creative podcast, a raw and authentic dive into the backstories of today’s creatives.
DIGITAL SOLUTIONS DIVISION Dimitar Dimitrovski is the Assistant Secretary of the Digital Security and Operations Branch, which includes several sections including Operational Security, Release Management and System performance. Dimitar has worked across a number of technical areas, and has led IT Development teams, technical support teams and dedicated integration/framework teams.

FOUNDER & DIRECTOR,
PROSPERT CONSULTING & TRAINING

Prospert was founded by Paul Diviny whose experience includes 30 years in sales, marketing and operations management including line management in employment services. Paul has consulted with ASX200, multinationals, Government departments, training providers, not for profits as well as small and medium enterprises.

Prospert believes that every job seeker and employer should have access to quality employment services which enable them to find meaningful and sustainable work and grow their businesses, respectively. Our name reflects our promise to employment service providers and their customers alike – “you prosper from our expertise”.

Prospert brings together experts in training, coaching, consulting, and tendering to increase the capacity of the employment services sector to better meet the needs of its customers, while also building strong organisational reputations and sustainable businesses.

Prospert’s specialist services include:
• Training and coaching with a focus on employer engagement
• Tender management from business cases, to bid preparation & writing, and transition to new contracts
• Consulting and strategic advice to manage risk and diversify revenue

Prospert’s talented team comprises experienced industry professionals with deep subject matter expertise including expert trainers and mentors, strategic project managers, business analysts, tender writers and various subject matter experts.

DEAKIN UNIVERSITY Jo Ingold is an Associate Professor of Human Resource Management at Deakin Business School. She has spent two decades working in the area of employability and skills services, including in UK central government and in the non-profit sector. Her academic research focuses on employability and skills programs (particularly employer engagement); and the workplace inclusion of under-served labour market groups, specifically people with disabilities. Jo has been awarded a number of UK research council grants and Australian industry and government grants and is currently evaluating a number of employment-related initiatives in Victoria, New South Wales and South Australia. Jo has published academic articles in a range of top-ranked academic journals and is currently an Editor of the academic journal Work, Employment and Society. She is a member of the Deakin Centre for Refugee Advocacy, Employment, Training and Education (CREATE), which focuses on supporting people with a refugee background into meaningful employment. She is a Fellow of the Institute of Employability Professionals, a Certified Australian Human Resource Institute practitioner, a Fellow of the Higher Education Academy and a Fellow of the Royal Society of Arts. She co-chairs the UK Employment Related Services Association’s Employer Engagement Forum and is co-editor of a forthcoming book on the topic of employer engagement in active labour market programs commissioned by Bristol University Press (publication early 2023).
ASSISTANT SECRETARY, EMPLOYMENT SERVICES BRANCH Ms Robertson is the Senior Executive responsible for Employment Services Programs in the Workforce Australia Provider Support Division. The focus of this branch is on the management of the ParentsNext Program, Transition to Work, Time to Work Employment Service, ReBoot and overarching responsibility for the whole Workforce Australia Program. Ms Robertson has over 25 years of experience with the Australian Government. She joined the Department of Education, Skills and Employment in 2017 and has held a range of senior roles in government departments including the Department of Health and the National Health and Medical Research Council.

POSTDOCTORAL RESEARCH FELLOW

Dr Sarah Ball is a Postdoctoral Research Fellow working on the ARC Linkage Project titled ‘The new digital governance of welfare-to-work’. Prior to this she completed her PhD at the Institute of Social Science Research at the University of Queensland. Her research explored the use of behavioural insights and experimental methods in the development of social policy in the Australian Federal Government. Prior this she worked for 5 years in the Australian Public Service, where she developed a deep interest in public administration, knowledge sharing and evidence-based policy.

Senior Lecturer, La Trobe University Dr. Phuc Nguyen is a Senior Lecturer at La Trobe University, Australia. Before joining La Trobe University in 2018, Dr Phuc Nguyen was a lecturer at the Foreign Trade University in Vietnam, and a research fellow at the University of Melbourne (Australia). She also worked as an import-export specialist. Her current research interests include welfare state, especially the delivery of employment services; and service supply chain management. She has published three book chapters and nearly 20 journal articles in Public Management Review, Journal of Social Policy, Public Administration, Journal of Social Policy and Administration, Australian Journal of Political Science and Third Sector Review.

CEO and Founder
Bounce Australia/Bounce USA

The CEO & Founder of Bounce Australia, Maria Smith is a communications and behaviour change expert with over two decades of experience in workforce engagement and activation. She is the creative force behind the Bounce Program and the Bounce Job Coach Certification, two transformational wellbeing & work-readiness programs credited with impacting the lives of thousands of people across the world. Since 2006, Maria has grown Bounce to become a globally recognised company by expanding her programs into the USA, the UK and New Zealand.

Maria’s in-deep knowledge of wellbeing science and her unique skills in emotional intelligence, behavioural nudging and positive psychology are the cornerstone of Bounce’s training programs and make her highly sort-after for executive-level coaching and mentoring. Recognised for her energetic communication style and her dynamic story-telling ability, Maria delivers highly impactful content, backed up by scientifically proven methodologies that are guaranteed to bring greater self-awareness and influence behaviour change in the most positive way.

Passionately dedicated to personal growth and development, Maria holds a Bachelor’s Degree in Social Science, a Diploma in Positive Psychology, a Master’s in Business Administration (MBA) specialising in Managing and Leading People, and is currently completing a Masters of Applied Positive Psychology (University of Melbourne).

General Manager Bounce Australia As the General Manager of Bounce, Kelly has an extensive background in working with the long term unemployed and employers to build strong relationships and sustainable employment solutions, with 12 years working in employment services in frontline and senior management roles. Kelly is highly experienced in strategy development, planning and project management. She is a trusted expert in career development and business relations and effectively manages the industry partnerships Bounce has with RTO’s, employment service providers and corporate companies. Kelly is also a skilled human resources manager, taking a pro-active and meaningful approach to building relationships and leading people to see potential, explore ideas and innovate for solutions. Kelly holds a Bachelor of Commerce and is currently completing a Masters in Business Administration specialising in Information and Knowledge Management.

Event Details

VENUE

PULLMAN MELBOURNE, ALBERT PARK
65 Queens Rd, Albert Park VIC 3004

CEO FORUM

Thursday 9 June 2022
8.30am Registrations Open
5.00pm Forum Closes

NETWORKING DRINKS

Thursday 9 June 2022
Time: 5.00pm - 7.00pm

PRACTITIONERS CONFERENCE

Friday 10 June 2022
8.00am Registrations Open
9.00am Welcome to Country
5.00pm Conference Close

Cost

NESA Member

CEO FORUM
$ 699
00
per registrant
  • Attendance at the CEO Forum
  • Complimentary attendance at Networking Drinks
  • Prices are inclusive of GST

NESA Member

PRACTITIONERS CONFERENCE ONLY
$ 999
00
per registrant
  • Attendance at the Practitioners Conference Only
  • Prices are inclusive of GST
  • .

NESA Member

NETWORKING DRINKS ONLY
$ 99
00
per registrant
  • Attendance at the Networking Drinks Only
  • Prices are inclusive of GST
  • .

NESA Member

CEO FORUM + PRAC CONFERENCE
$ 1698
00
per registrant
  • Attendance at the CEO Forum and Practitioners Conference
  • Complimentary attendance at Networking Drinks
  • Prices are inclusive of GST

NESA Member

NETWORKING DRINKS + PRAC CONFERENCE
$ 1098
00
per registrant
  • Attendance at the Practitioners Conference
  • Attendance at the Networking Drinks
  • Prices are inclusive of GST

NESA Member

VIRTUAL REGISTRATION
$ 749
00
per registrant
  • Access to all sessions presented live virtually
  • Ability to ask real-time questions of presenters available during live sessions
  • Prices are inclusive of GST

NON Member

CEO FORUM
$ 839
00
per registrant
  • Attendance at the CEO Forum
  • Complimentary attendance at Networking Drinks
  • Prices are inclusive of GST

NON MEMBER

PRACTITIONERS CONFERENCE ONLY
$ 1249
00
per registrant
  • Attendance at the Practitioners Conference Only
  • Prices are inclusive of GST
  • .

NON MEMBER

NETWORKING DRINKS ONLY
$ 119
00
per registrant
  • Attendance at the Networking Drinks Only
  • Prices are inclusive of GST
  • .

NON MEMBER

CEO FORUM + PRAC CONFERENCE
$ 2088
00
per registrant
  • Attendance at the CEO Forum and Practitioners Conference
  • Complimentary attendance at Networking Drinks
  • Prices are inclusive of GST

NON MEMBER

NETWORKING DRINKS + PRAC CONFERENCE
$ 1368
00
per registrant
  • Attendance at the Practitioners Conference
  • Attendance at the Networking Drinks
  • Prices are inclusive of GST

NON MEMBER

VIRTUAL REGISTRATION
$ 1149
00
per registrant
  • Access to all sessions presented live virtually
  • Ability to ask real-time questions of presenters available during live sessions
  • Prices are inclusive of GST

THANK YOU TO OUR SPONSORS AND EXHIBITORS

genU Training

NETWORKING DRINKS SPONSOR

As a national registered training organisation our primary purpose is to deliver quality education and training to assist all members of the community to reach their employment goals.

Our job ready microcredential courses assist learners to develop core skills and to build the knowledge and confidence they need to enter the workforce. Our valuable industry connections with key employers and labour hire firms enable us to support our learners beyond their training.

We believe that everyone should have equal access to quality education and training.

ALFFIE

MC SPONSOR

Placing the right person into the right course is critical to achieving a successful participant outcome.

This is why alffie empowers people to tailor programs to meet their individual needs — in-line with the new Workforce Australia contract.

We do this through our custom-built technological and digital solutions, including our dashboards, alffie app, local labour market tools and post-placement support application.

alffie’s training programs provide participants with the skills, knowledge and practical experience they need to gain and sustain employment.

Select from our range of full courses, accredited micro-credential skill sets, employability skills modules and skills in demand employment training programs.

CVCheck

CVCHECK

Since 2005, CVCheck has helped nearly 1,000,000 individuals and over 30,000 employers to meet the demands of regulatory environments.

Our systems help thousands of employers across Australia and New Zealand make the most of their people. We partner with large and small businesses that want to hire the best workforce and ensure they meet all regulatory and company requirements.

CVCheck’s range of pre-employment checks are ideal for individuals looking to be job-ready and employers who need fast and accurate background checks on new and existing staff.

MARSH

Marsh are the world’s largest Insurance Broker and have been affiliated with NESA and its members for 15 years. We would love the opportunoty to provide a free Insurance and Risk Review when your organisation is looking for a second option. We currently have in excess of 100 clients on our books who work in the employement services sector.

NESA

NESA As the national peak body for the employment services sector, NESA is continually evaluating how we can enhance our support to members. We invite you to visit the NESA booth and share your suggestions with our team. Our booth will be highlighting NESA’s membership benefits and services, NESA Consulting and NESA Professional Development. If you’re not a NESA member, we’d love to meet you and talk about what NESA can do for you and your organisation.

CONTACT US

Registration Enquiries

Prateek Pahwa
+61 3 9624 2307