May
21
Fri
New Employment Services – Preparing for Your Proposal @ On line in 3 parts
May 21 @ 2:00 pm – 4:00 pm

NESA workshop

ONLINE | 3 PART

New Employment Services - Preparing for Your Proposal

Starts Friday 21 May 2021

Starts 2.00pm AEST (1.30pm SA & NT, and 12 noon in WA)

EVENT REGISTRATION

MEMBERS AND NON MEMBERS

Who Will Benefit from Participating in this Online Workshop

  • Existing providers of the Government funded employment services
  • Cohort specialists – such as, organisations working with Indigenous Australians, Culturally & Linguistically Diverse (CALD), Refugees, People with Disability, Ex-offenders, Youth (<25), Retrenched workers and more
  •  Large employers and employer recruitment specialists / agencies
  • Other peak bodies looking to support their members to enter the employment services sector
  • Members of allied industries that are looking to complement their usual specialist service delivery.

who is the national employmnet services association (nesa)

NESA was established in 1997 and is the peak body for Australian employment services. Our membership is diverse and inclusive of not-for-profit, for-profit and public organisations engaged in the delivery of Australian employment services and complementary programs. NESA is the only representative body that supports providers and delivers advocacy across all programs including jobactive, Disability Employment Services, the Community Development Program, and complementary programs such as Transition to Work, Time to Work and Career Transition Assistance. We lead, collaborate and engage with key stakeholders throughout Australia, always focussed on a holistic, positive notion of employment.

Australia is a world leader in the provision of contracted employment services. NESA delivers tailored, market-specific policy support and guidance, advisory services, program design, professional development and capacity building. NESA is the bridge between government and the employment services sector.

CEO, Sally Sinclair, is at the forefront of employment services policy both domestically and internationally. Sally is also a member of the Employment Services Advisory Group, which has a remit to provide advice and feedback to the government on the New Employment Services Model.

SUMMARY

Are your ready to capture opportunities in the delivery of New Employment Services?

The Department of Education, Skills and Employment (DESE) is expected to soon announce the purchasing details for New Employment Services which will replace jobactive as Australia’s largest employment program from July 2022. 

The New Employment Services model represents the most significant reform Australian employment services have experienced in its 22 years of operation. 

It is intended purchasing will result in retention of expertise from amongst existing employment providers as well as create opportunity for new providers to enter the market, particularly those with specialist expertise. Organisations working with groups such as Indigenous Australians, culturally & linguistically diverse (CALD), refugees, people living with disability, ex-offenders, young people or homeless, for example or those working with large employers and recruitment specialists may find New Employment Services offers them significant opportunities.

The new model requires new thinking and approaches to develop a winning service model and delivery strategies that are central to a strong bid. It is expected that the Request for Proposal process will be highly competitive and preparation will be critical to success. 

To assist potential bidders prepare for the Request for Proposal, the National Employment Services Association (NESA) is delivering Preparing for Your Proposal in May 2021. The online workshop will include three online sessions delivered by our Senior Policy Adviser, designed to give you an invaluable background and understanding of the employment services sector, employment policies and the service delivery operating environment.

The New Employment Services – Preparing for Your Proposal workshop will be delivered online in 3 modules.

WHAT YOU CAN EXPECT

Module 1: Understanding Australian Employment Services
Friday 21 May 2021 at 2.00pm AEST (1.30pm SA & NT, and 12 noon WA)

  • Evolution of Australia’s public employment services: 1998 to today
  • Why do we have public employment services?
  • Sector overview – size, funding, diversity
  • Who do employment services assist? – the caseload profile
  • The job seeker journey and role of the employment provider
  • What does unemployment look like today?
  • Employment opportunities in a rapidly changing world
  • Working with complementary programs
  • Employment services in 2022 – what will the model look like?

 

Module 2: Preparing to bid – What Do I Need to Know?
Monday 24 May 2021 at 2.00pm AEST

  • The 2022 model: panels, sub-panels and licences
  • Panel and licence periods
  • Licence Reviews, Performance Management and the Quality Assurance Framework
  • Generalists, Cohort Specialists and Workforce Specialists
  • Employment Services bid assessment – What do DESE look for in a bid?
  •  Keeping up to date with information and announcements

 

Module 3: The Employment Services IT Environment
Wednesday 26 May 2021 at 2.00pm AEST

  • The Employment Services Portal
  • ESS Web – the Employment Services IT System
  • Data and Reports – the Data Warehouse
  • Internal and Third Party Employment Systems
  • Right Fit for Risk – DESE’s Cybersecurity Requirements

Meet Your Presenter

Damien Opolski – Senior Policy Advisor – National Employment Services Association (NESA)

Damien has over 35 years of experience and depth of skills in all facets of Australian employment services. 

Earlier in his career Damien spent a number of years on the ‘front line’ working in the former Commonwealth Employment Service (CES). Damien estimates he has conducted over 10,000 job seeker interviews and worked with hundreds of employers. 

While working with the Department of Employment as Director of the Learning Centre Damien managed development of the training platform, training strategies and materials to ensure the 20,000+ professionals engaged in the delivery of Australian employment services received training to undertake their role. As a Senior Policy Advisor with NESA, Damien continues to support member organisations navigate contract requirements, with a strong focus on IT and cyber security, as well as continuing to develop front line practice as a regular workshop presenter for NESA. 

Damien is an excellent communicator, who enjoys interacting and sharing his system expertise with his audience; and he has a Bachelor of Economics from Adelaide University, as well as Diplomas in Training and Assessment, and Project Management. He’s also a qualified Teacher of English to Speakers of Other Languages.

Damien Opolski

cost

NESA Member

$ 440
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 715
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

Each online session is expected to run up to 2 hours including ample Q&A and discussion time.

A PDF copy of the presentation will be distributed to all registrants.

Once the series has been completed, participants will receive a Certificate of Completion.

Alternatively, this 3 part workshop is available to be delivered online In-house to your team

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

May
27
Thu
Building Stronger Teamwork @ Online broadcast
May 27 @ 3:00 pm – 4:00 pm

Building Stronger Teamwork

Thursday 27 May 2021

3.00pm AEST (2.30pm in SA & NT, and 1.00pm WA)

EVENT REGISTRATION

MEMBERS AND NON MEMBERS

CVGT AUSTRALIA
STAFF ONLY

GLOBAL SKILLS
STAFF ONLY

FORREST PERSONNEL
STAFF ONLY

My Pathways Logo

MY PATHWAY
STAFF ONLY

WISE EMPLOYMENT
STAFF ONLY

WORKWAYS
STAFF ONLY

TARGET GROUP

Team leaders and managers, or those aspiring to be.

SUMMARY

The Building Stronger Teamwork webinar is an interactive and highly practical session designed to provide your leaders with a range of simple and effective tools and methods they can use for creating strong teams, improving teamwork, and improving performance.

Mike will fill your toolbox with a range of resources you can easily pull out during daily huddles, team meetings, group discussions, one on one’s and any other time you interact with your team.

WHAT YOU CAN EXPECT TO HEAR ABOUT

  •  What is Teamwork?
  • 3 Essential Elements
  • What are they?
  • What you can do!
WHAT YOU CAN EXPECT TO TAKE AWAY FROM THIS SESSION
 
  • Creating stronger team connections
  • Improving the way staff work together
  • Boosting team performance

Facilitator

Mike Symonds

With over 15 years experience in ‘Building Stronger Teams, Boosting Staff Engagement and Creating Positive Workplace Cultures’, Mike has worked with some of Australia’s leading businesses. His highly interactive and practical approach is guaranteed to leave you INSPIRED, ENERGIZED and MOTIVATED to implement key learnings straight away!

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jun
11
Fri
Empowering People to Get Back to Work @ On line
Jun 11 @ 2:00 pm – 3:00 pm

Empowering People to Get Back to Work

Friday 11 June 2021

2.00pm AEST (1.30pm in SA & NT, and 12 noon in WA)

EVENT REGISTRATION

TARGET GROUP

All staff 

SUMMARY

Understanding those that have faced long term unemployment is vital to help them re-join the workforce.
There will be barriers to cross and resistance to manage, however with the right processes and collaboration, you can encourage your clients to take the steps they need to start working again.

You will learn

  • How to build rapport with your clients
  • ‘The barriers your clients face
  • How to break through a resistance to change
  • To help your client build a mindset of success
  • Methods to engage and motivate your clients
  • Collaborative methods to work together effectively
  • How to get your clients to take responsibility and to take action

Facilitator

Kevin Kosky

As an award winning speaker and business skills trainer, Kevin utilises his experience from the entertainment industry to present interactive and engaging training sessions. Kevin is passionate about personal empowerment and business improvement, which he believes go hand in hand to produce successful results. Currently Kevin is the sales and business skills trainer working for Dynamo Selling.

Kevin launched and operated a number of different businesses over a 30 year period in a variety of industries including: entertainment, hospitality, internet applications, building maintenance, garden and nursery, supply chain, self-storage, RTO accredited training, and corporate education.

Kevin also the teaches business, employability and personal development skills, for both the national and international markets.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

Registrants will receive a PDF copy of the presentation, and participants, a certificate

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jun
16
Wed
Performance Management for New Leaders and Other Beginners coaching program @ On line in 3 parts
Jun 16 @ 2:00 pm – 3:30 pm

NESA Coaching Program

ONLINE | 3 PARTS

Performance Management for New Leaders and Other Beginners coaching program

Wednesday 16, 23, & 30 June 2021

Starts 2.00pm AEST (1.30pm in SA, & NT and 12 noon in WA)

EVENT REGISTRATION

TARGET GROUP

All managers, team leaders and aspiring mangers

SUMMARY

The mere mention of the term ‘performance management’ is enough to send a shiver up the spine of new managers/team leaders and their staff. Many of us immediately think of nerve-wracking performance appraisals and sleepless nights prior to those underperformance discussions. It doesn’t have to be like this.

This 3-part coaching program introduces new team leaders, and those looking for new ideas or to benchmark, to some of the key elements of performance management. While Most providers will have extensive HR assistance and Performance Management Frameworks, this coaching program focuses on an inclusive outcome centred approach to addressing, rewarding or re-aligning staff performance.

WHAT YOU CAN EXPECT

Session 1 – Performance Management Framework? It’s much more than a Performance Agreement! – Wednesday 16 June 2021 at 2.00pm AEST (1.30pm SA & NT and 12 noon WA)

In this session we’ll look at performance management and why it’s so important to the success of an organisation. Good performance management is like preventative medicine: people and organisations can thrive, and costs of solving staffing problems are reduced. What does good performance management look like? What does a good Performance Agreement look like? We’ll talk about it today.

We’ll also commence work on our coaching program project – to develop a Performance Agreement template for frontline staff.

Session 2 – Performance Appraisal and Managing Under Performance – Wednesday 23 June 2021 at 2.00pm AEST (1.30pm SA & NT and 12 noon WA)

A good Performance Management Framework allows people and organisations to flourish. Performance Appraisal is an integral part of the ongoing performance management process. Most of us are good at good news. Sometimes, however, there will be performance issues that we need to address. In a few cases we may need to work through a more formal under performance management process. In today’s session we’ll look at the Performance Appraisal process and managing under performance.

Session 3 – Over to You…. – Wednesday 30 June 2021 at 2.00pm AEST (1.30pm SA & NT and 12 noon WA)

Over the last two weeks participants have been developing a Performance Agreement template for the ‘employment consultant role’. Today is ‘show and tell’ day! What performance indicators did you include in your template? How will you measure performance, and what will your evidence sources be?

Facilitator

Damien Opolski

Many of you will know Damien from his time as the director of the Department’s Learning Centre. Over the years he’s played a key role in the delivery of both policy and systems information, training and performance management. If you’ve been in the sector for a while you’ve most likely seen him at an information session or heard him via webinar. In this role he was responsible for the performance of up to 150 staff.

Earlier in his career he spent a number of years on the ‘front line; Damien estimates that he has conducted over 10,000 job seeker interviews and worked with hundreds of employers.

Damien is an excellent communicator, who enjoys interacting and sharing his system expertise with his audience.

Damien has a Bachelor of Economics from Adelaide University, as well as Diplomas in Training and Assessment, and Project Management. He’s also a qualified Teacher of English to Speakers of Other Languages.”

cost

NESA Member

$ 180
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 225
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time. A PDF copy of the presentation will be distributed to all registrants. Once the series has been completed, participants will receive a Certificate of Completion.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jun
17
Thu
Planning Pathways to Outcomes @ On line
Jun 17 @ 2:00 pm – 3:00 pm

Planning Pathways to Outcomes

Thursday 17 June 2021

2.00pm AEST (1.30pm in SA & NT and 12 noon in WA)

EVENT REGISTRATION

TARGET GROUP

Frontline 

SUMMARY

This webinar is aimed at staff who are meeting with job seekers regularly. Setting goals and strategies for helping job seekers develop their readiness to take up employment is what our sector is all about. In some instances the strategies will be as simple as targeted marketing of employers. However, for those job seekers who have been out of work for some time or who live in recessed labour markets, a longer term approach needs to be taken to helping those job seekers prepare for work.

Listen to the WA president of the Career Development Association of Australia, Rebecca Herbertson discuss:

  • The importance of always having an agenda and what this might look like
  • Magic Questions – Start of the process
  • The art of Goal setting with job seekers
  • Reverse career pathway planning
  • The simple career pathway
  • The action planning process

Facilitator

Rebecca Herbertson

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO, she is also the WA president of the Career Development Association of Australia, an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants and a certificate on completion.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jun
18
Fri
Understanding Mental Health @ Online broadcast
Jun 18 @ 12:00 pm – 1:00 pm

Understanding Mental Health

Friday 18 June 2021

12 noon AEST (11.30am in SA & NT, and 10.00am WA)

EVENT REGISTRATION

TARGET GROUP

All staff

SUMMARY

Mental health problems are all too common in our communities, so it is important that we seek to avoid language that could trigger episodes or make matters worse. In addition, front line staff will come across situations where a client needs immediate assistance.

The aim of this webinar is to provide you with information so you can feel comfortable about how you respond to a person with a mental health issue. Tune in and listen to Sharon comprehensively discuss and answer your questions on responding to and supporting a person with a mental health condition within a customer services environment.

WHAT YOU CAN EXPECT

  • How social norms are formed
  • How to speak and interact to avoid triggering episodes or making matters worse
  • When something is not quite right
  • Referral and follow up
  • Helping yourself – by building an affirming workplace culture

Facilitator

Sharon Mamo

Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for almost 10 years.

As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and certificate for participants.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jun
25
Fri
Problem Solving at Work @ On line
Jun 25 @ 2:00 pm – 3:00 pm

Problem Solving at Work

Friday 25 June 2021

2.00pm AEST (1.30pm SA & NT and 12 noon in WA)

EVENT REGISTRATION

TARGET GROUP

All staff

SUMMARY

Being an active problem solver at work is an effective way to build your employability skills and to become an attractive asset for any employer. Learning the best methods to find the right solutions for work problems
is a valuable skill to develop, and you will be able to pass these skills onto your clients and to your team.

 

you will learn

  • The value of being solution focussed
  • The mindset of finding successful solutions
  • Problem solving processes and systems
  • Organising your time and tasks
  • To negotiate with a winning communication style
  • How to teach problem solving to your team and to your clients

Facilitator

kevin kosky

As an award winning speaker and business skills trainer, Kevin utilises his experience from the entertainment industry to present interactive and engaging training sessions. Kevin is passionate about personal empowerment and business improvement, which he believes go hand in hand to produce successful results. Currently Kevin is the sales and business skills trainer working for Dynamo Selling.

Kevin launched and operated a number of different businesses over a 30 year period in a variety of industries including: entertainment, hospitality, internet applications, building maintenance, garden and nursery, supply chain, self-storage, RTO accredited training, and corporate education.

Kevin also the teaches business, employability and personal development skills, for both the national and international markets.

 

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

Registrants will receive a PDF copy of the presentation, and participants a certificate

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jul
6
Tue
Effective Telephone Techniques to Engage with Job Seekers @ On line
Jul 6 @ 2:00 pm – 3:00 pm

Effective Telephone Techniques to Engage with Job Seekers

Tuesday 6 July 2021

2.00pm AEST (1.30pm SA & NT and 12 noon in WA)

EVENT REGISTRATION

TARGET GROUP

All staff

SUMMARY

The webinar has been designed to support staff primarily working with job seekers over the telephone. They may be calling to gather information about job placements or to arrange case management appointments; they may be providing Post Placement Support or chasing up job seekers who have missed appointments; and of course, it is easier for a job seeker not to cooperate with your staff over the phone than it is in person.

Listen to Linda Pierson’s upbeat and positive approach for staying on topic and getting what you require. Linda will discuss how you can de-escalate difficult conversations in real time and how to increase job seekers’ co-operation while remaining calm.

WHAT YOU CAN EXPECT

  • Preparing the call ahead of time to assure the clarity of your message
  • Stress management techniques for centralised contact systems staff
  • De-escalating conversations with angry/agitated/confused job seekers
  • Techniques for sourcing the information from job seekers that providers need
  • After the horse has bolted – engaging and supporting job seekers who independently find work

Facilitator

Linda Pierson

Linda is a highly skilled and well-regarded coach & trainer in the employment services sector. Her coaching, training, management and leadership experience includes seven years as a trainer and ten years in project & senior management roles with Australia Post and Major Change.
Linda’s strengths as a coach come from her diverse lived-experiences and professional qualifications and training. Her passion for helping people and unique skills have seen her deliver effective  training within employment services across the country in face-to-face training rooms and online through virtual classrooms for many years. She is a dynamic change-agent, with a talent for leading people through change with positivity and courage. Her ability to effortlessly and elegantly influence and motivate people to achieve peak performance makes her highly sort-after as a coach. Linda is a member of the International Coaches Guild. She has several qualifications, including Certificate IV in Training and Assessment, NLP, Human Behaviour Profiling (EDISC), and Mental Health First Aid, and she also speaks fluent French.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

All registrants will receive a PDF copy of the presentation, and participants, a certificate.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jul
9
Fri
Dealing with Difficult Customers / Clients @ On line
Jul 9 @ 2:00 pm – 3:00 pm

Dealing with Difficult Customers / Clients

Friday 9 July 2021

2.00pm AEST (1.30pm SA & NT and 12 noon in WA)

EVENT REGISTRATION

TARGET GROUP

All staff

SUMMARY

Managing difficult customers and clients can be a challenging part of any job role, but it doesn’t have to be. Learning the right skills to manage those difficult interactions will empower you to handle them better.
You will learn to reduce the stress of those situations, and to produce positive outcomes. You’ll also learn an effective and professional process to manage clients or customers that won’t co-operate with you

YOU WILL LEARN

  • A winning customer service mindset
  • Your professional approach to interacting with others
  • Active listening techniques
  • Using empathy to build rapport
  • Powerful processes to calm and assist a difficult client/customer
  • To use the ladder of assertiveness to manage difficult clients
  • How to focus on positive outcomes to satisfy your clients

Facilitator

KEVIN KOSKY

As an award winning speaker and business skills trainer, Kevin utilises his experience from the entertainment industry to present interactive and engaging training sessions. Kevin is passionate about personal empowerment and business improvement, which he believes go hand in hand to produce successful results. Currently Kevin is the sales and business skills trainer working for Dynamo Selling.

Kevin launched and operated a number of different businesses over a 30 year period in a variety of industries including: entertainment, hospitality, internet applications, building maintenance, garden and nursery, supply chain, self-storage, RTO accredited training, and corporate education.

Kevin also the teaches business, employability and personal development skills, for both the national and international markets.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

Registrants will receive a PDF copy of the presentation, and participants a certificate

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jul
13
Tue
Learn to Facilitate Conversations to Get People to Commit & Do What They Agreed to Do @ Online broadcast
Jul 13 @ 2:00 pm – 3:00 pm

Learn to Facilitate Conversations to Get People to Commit & Do What They Agreed to Do

Tuesday 13 July 2021

2.00pm AEST (1.30pm in SA & NT, and 12 noon in WA)

EVENT REGISTRATION

TARGET GROUP

All staff

SUMMARY

Designed for all staff to give them the techniques they can use for getting their jobseekers / participants to actively participate in what they have agreed to do.

The one hour webinar session will help you understand how to approach a discussion to set expectations, and enable you to engage in a valuable two-way conversation that allows the participants to explain and define key objectives, uncover issues and drive results to achieve a plan.

Learn how to balance talking and listening, and how these communication techniques will help you drive a mutually beneficial discussion that builds commitment for a win-win outcome.

 

WHAT YOU CAN EXPECT

  • How to set your client up for success
  • How to engage your client’s mind & motivation
  • Managing the excuse makers
  • Motivate the unmotivated
  • Creating accountability
  • How to get people to commit and focused to a plan & set of expectations
  • How to get people monitoring their own plan & adjusting for success
  • Learn to increase the amount of successful conversations
  • Balance between talking & listening (10 Ways to have a better conversation)
  • The power of choosing your words

Facilitator

Raimond Volpe

Raimond Volpe is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won over 7 international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.

Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.
Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.

Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

PDF copy of the presentations will be distributed to all registrants and a Certificate of Completion for all participants.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL