Feb
4
Thu
Performance Management for New Leaders and Other Beginners @ On line broadcast
Feb 4 @ 12:00 pm – 1:30 pm

A NESA 3 part Coaching Program

Performance Management for New Leaders and Other Beginners

Thursday 4, 11 and 18 February 2021

Starts 12 noon AEDT (11.30am SA, 11.00am QLD, 10.30am NT and 9.00am WA)

Target Group

New site, team and program leaders, other people management beginners, and people wanting to benchmark

Summary

The mere mention of the term ‘performance management’ is enough to send a shiver up the spine of new managers/team leaders and their staff. Many of us immediately think of nerve-wracking performance appraisals and sleepless nights prior to those under performance discussions. It doesn’t have to be like this.

This 3-part coaching program introduces new team leaders, and those looking for new ideas or to benchmark, to some of the key elements of performance management. While Most providers will have extensive HR assistance and Performance Management Frameworks, this coaching program focuses on an inclusive outcome centred approach to addressing, rewarding or re-aligning staff performance.

WHAT YOU CAN EXPECT

Session 1: Performance Management Framework? It is much more than a Performance Agreement! – Thursday 4 February 2021 at 12 noon AEDT 

In this session we will look at performance management and why it is so important to the success of an organisation. Good performance management is like preventative medicine: people and organisations can thrive, and costs of solving staffing problems are reduced. What does good performance management look like? What does a good Performance Agreement look like? We will talk about it today.

We will also commence work on our coaching program project – to develop a Performance Agreement template for frontline staff.

Session 2: Performance Appraisal – The Rules of Evidence – Thursday 11 February 2021 at 12 noon AEDT

A good Performance Management Framework allows people and organisations to flourish. Performance Appraisal is an integral part of the ongoing performance management process. Most of us are good at good news. Sometimes, however, there will be performance issues that we need to address. In today’s session we will look at the Performance Appraisal process.

Session 3: Managing Under Performance – Thursday 18 February 2021 at 12 noon AEDT

Over the last two weeks participants have been developing a Performance Agreement template for the employment consultant role. What performance indicators did you include in your template? How will you measure performance, and what will your evidence sources be? How do we manage under performance?

Other

The model of delivery for this coaching program requires learners to ‘learn by doing’ where by participants are expected to contribute to the discussion.

Each webinar session is expected to run for approximately 90 minutes including ample Q&A and discussion time.

A PDF copy of the presentation will be distributed to all registrants.

Once the series has been completed, participants will receive a Certificate of Completion.

FACILITATOR

Damien Opolski

Many of you will know Damien from his time as the director of the Department’s Learning Centre. Over the years he has played a key role in the delivery of both policy and systems information, training and performance management. If you have been in the sector for a while you will most likely seen him at an information session or heard him via webinar.

In this role he was responsible for the performance of up to 150 staff.

Earlier in his career he spent a number of years on the front line, where Damien estimates that he has conducted over 10,000 job seeker interviews and worked with hundreds of employers.

Damien is an excellent communicator, who enjoys interacting and sharing his system expertise with his audience.

Damien has a Bachelor of Economics from Adelaide University, as well as Diplomas in Training and Assessment, and Project Management. He is also a qualified Teacher of English to Speakers of Other Languages.

Damien Opolski

COST

NESA Member

$ 180
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 225
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW
Feb
5
Fri
Developing Emotional Intelligence @ Online broadcast
Feb 5 @ 3:00 pm – 4:00 pm

NESA online 2 part Coaching Program

Developing Emotional Intelligence

Friday 5 & Monday 8 February 2021

Starts 3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm NT and 12 noon WA)

Target Group

All front line staff

Summary

Emotional intelligence is the capacity to understand and manage your emotions. The skills involved in emotional intelligence are: self-awareness, self-regulation, motivation, empathy and social skills. The training explains what EI is and its role in improving performance in the workplace. Emotional intelligence also strengthens relationships among co-workers, contributing to a stable team in the workplace and to harmonious internal and external relations.

WHAT YOU CAN EXPECT

Our Coaching Program is based on the 5 domains of Emotional Intelligence:

  • Self-Awareness – Understanding how self-aware participants are; reviewing the value of self-awareness and providing an opportunity to develop self-awareness skills.
  • Self-Management – Appreciating that we manage ourselves based on our values, attitudes and beliefs; looking at methods of improving self-management and overcoming negative ‘self-talk’.
  • Self-Motivation – A look at how personal goals drive our self-motivation, how our beliefs, values and attitudes can affect our motivation and some valuable techniques for personal improvement.
  • Empathy – Helping participants appreciate the need for empathy and providing the methods for doing it.
  • Handling Relationships – Bringing the previous skills together to become ‘socially intelligent’; looking at real life situations and how emotional intelligence plays a part; reviewing ways of further improving relationships using emotional intelligence.

The Coaching Program is delivered in two parts on-line as one hour webinar sessions

Session one: Emotional Intelligence – Understanding EI in Employment Services 

 Learn about the five domains
 How to enhance your EQ
 The EI models – Triune Brain Theory – The BRA model – Goleman’s Model
 The Mood metre and the Mood Rule


Session two: Emotional Intelligence – Strategies to Boost EI 

 Putting Emotional Intelligence into your practice


Coaching Program Outcomes:

At the end of this training course, your participants will be able to:

  • Be aware of emotions and the impact they have on their performance
  • Recognise and understand emotions in others and how to adapt their behaviour to suit
  • Regulate their emotions and so enhance performance
  • Handle and inspire emotion in others

Environmental Outcomes:

  • Managers and supervisors are better able to maintain a positive work environment
  • Employment consultants can better manage complex clients and their cases
  • Business development staff are better able to influence positive outcomes, particularly when handling difficult prospects, tough negotiations or fall outs, as commonly seen in this industry
  • Staff are better equipped to handle conflict and to make all customers feel like they are being listened to and understood – this has a positive effect on customer engagement, branding and retention.
  • Staff are better equipped to handle the ever-increasing pressures of a changing business landscape.

 

Other

Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time.

A PDF copy of the presentation will be distributed to all registrants.

Once the series has been completed, participants will receive a Certificate of Completion.

FACILITATOR

Sharon Mamo

Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for many years. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.

COST

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW
Feb
12
Fri
Motivating Resistant Job Seekers – Conversations About Change in Employment Services Delivery @ Online broadcast
Feb 12 @ 3:00 pm – 4:00 pm

NESA online 2 part Coaching Program

Motivating Resistant Job Seekers - Conversations About Change in Employment Services Delivery

Friday 12 & 19 February 2021

Starts 3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm NT and 12 noon WA)

Target Group

All front line staff

Summary

Lack of motivation is an increasingly difficult barrier to manage in employment services. The covid-19 pandemic, coupled with existing obstacles is affecting our jobseekers motivation to participate in activities and job search.
Working with resistance can take its toll on staff, it becomes tiresome and frustrating. Resistance can be intermittent or ingrained. This inflexible pattern of relating, perceiving and thinking, requires a different level of investment to get clients engaged, focused and moving into employment.

WHAT YOU CAN EXPECT

This 2 part online coaching program will build a framework to engage and motivate resistant clients. It will provide you with the motivational interviewing skills to engage resistant clients, and to inspire motivation and enthusiasm.
Hear about the framework and tools, in order to achieve outcomes and to retain a positive attitude in an ever changing and demanding industry. Focusing on client accountability, the skills will enable you to encourage clients to take personal responsibility whilst stimulating motivation. Instead of struggling when confronted by resistant, you will be able adapt a more constructive method in achieving outcomes.

The coaching program is a necessity for all front line staff and management.

Expected outcomes

  • Understand the reasons for resistance
  • Understand the Stages of Change and how they apply to employment Services
  • Learn motivational interviewing techniques
  • Learn the importance of deliberate and collaborative conversations about change targeted questions to elicit change
  • Learn effective ways to resolve discrepancy and ambivalence
  • Acquire skills in effective goal setting and change measurement

Other

Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time.

A PDF copy of the presentation will be distributed to all registrants.

Once the series has been completed, participants will receive a Certificate of Completion.

FACILITATOR

Sharon Mamo

Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for many years. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.

COST

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW
Feb
23
Tue
Managing Challenging and Aggressive Client Behaviour @ On line broadcast
Feb 23 @ 3:00 pm – 4:00 pm

NESA 2 part Coaching Program

Managing Challenging and Aggressive Client Behaviour

Tuesday 16 February and Wednesday 3 March 2021

Starts at 3.00 pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT and 12 noon WA)

Target Group

All staff

Summary

When working with people from different walks of life on a daily basis, and often requesting them to undertake activities they may not be enthusiastic about, some level of challenging behaviour is inevitable. This is a two session on line coaching program designed to build skills in dealing effectively with challenging behaviour from an employment service industry perspective.
The coaching program aims to provide you with all the skills to help you understand and deal with the challenges of a modern-day client-centred employment service. Participants will acquire knowledge on how to enhance their communication techniques and to avoid conflict in the workplace. The model of delivery for this coaching program requires ‘learning by doing’, an active learning approach, whereby participants are expected to contribute to the discussion of techniques and to consider alternative and innovative approaches.

WHAT YOU CAN EXPECT

Session one: Self-management, resilience, and communication & listening skills: Tuesday  23 February 2021 at 3.00 pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT and 12 noon WA) 

  • Understand the principles of how to self-manage and remain resilient in confronting situations.
  • How to maintain safe limits and set client expectations.
  • Understand how good communication can influence people.
  • Learn how to develop effective listening skills and assist clients to develop new skills in communication

Session two: Barriers and limiting client behaviour, responding effectively, and maintaining personal and others safety: Wednesday 3 March 2021 at 3.00 pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT and 12 noon WA)

  • Understand the barriers to effective communication and how to maintain limits on client behaviour
  • How to recognise and deal with clients effectively when you feel like you are being provoked.
  • Have opportunities through case examples to link theory to practice and application for a safe environment.

Other

Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time.

A PDF copy of the presentation will be distributed to all registrants.

Once the series has been completed, participants will receive a Certificate of Completion.

FACILITATOR

Matt Luttrell

With many years experience managing hotels in Melbourne and Geelong, and over ten years experience in Employment Services in both front line and management roles, Matt has seen it all. He has worked in priority regions where high levels of anti-social behaviour are prevalent.

Matt is educated and experienced in conflict management believing that the real secret is to be able to identify a challenging situation and effectively communicate with the individual to gain a mutually agreed outcome.

COST

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW
Feb
25
Thu
Change Your Brain for Habits of Excellence @ On-line broadcast
Feb 25 @ 3:00 pm – 4:00 pm

NESA Webinar

Thursday 25 February 2021

Change Your Brain for Habits of Excellence

3.00pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT and 12 noon in WA)

Summary

Habits are necessary – they help us to function effectively in an increasingly fast-paced and complex world. But are our habits helping or hindering our effectiveness and productivity?

This highly practical and enlightening webinar has a powerful message for anyone who wants better results from their time. It will leave participants feeling empowered to make changes in those areas that have been keeping them stuck in ineffective habits and routines.

WHAT YOU CAN EXPECT

  • Understand why habits are hard, but not impossible, to break and change for good
  • Explore how our brains create and embed habits
  • Identify the 3 critical elements of a habit and which one to change for success
  • Identify those killer habits that are robbing you of your productivity
  • Learn practical, workable strategies for developing and maintaining your focus and attention
  • Come away feeling inspired to action by applying the H.A.B.I.T. formula for greater productivity, a healthier lifestyle and a real sense of achievement

FACILITATOR

Clare Edwards

Clare is a change-maker. She helps organisations to tap into the collective potential of their people so that they can master personal leadership, thrive in change and stay fully engaged.
A passionate storyteller and inspiring speaker, Clare takes her audiences on an experiential journey, leaving them filled with new insights, keen to know more and motivated to change.
Clare’s corporate background spans 2 decades of working in senior management roles with global IT companies, surviving the dot com ‘boom and bust’ of the early millennium and thriving in complex, fast-paced change environments.
Clare makes the complex simple. She has studied neuroleadership extensively and brings theory and concepts to life helping people to uncover the full potential of their amazing brain and its ability to change – without the psychobabble.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants, and participants a certificate.

Mar
23
Tue
New Starters- Introduction to Australia’s Employment Services Sector @ On line broadcast
Mar 23 @ 3:00 pm – 4:30 pm

NESA Coaching Program

ONLINE | 3 PARTS

New Starters -
Introduction to Australia's Employment Services Sector

Tuesdays 23 and 30 March - Starts 3.00pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT, and 12 noon WA)

Wednesday 7 April - Starts 2.00pm AEST (1.30pm SA & NT, and 12 noon WA)

EVENT REGISTRATION

MEMBERS AND NON MEMBERS

CVGT STAFF ONLY

GLOBAL SKILLS STAFF ONLY

My Pathways Logo

MY PATHWAY STAFF ONLY

WISE STAFF ONLY

TARGET GROUP

New Starters in the Employment Services Sector

SUMMARY

Hit the ground running; for the new starters in the Employment services

The coaching program is designed to assist your new starters (regardless of which program) to quickly gain an understanding of our employment services sector, and to gain skills and knowledge to help them work with the big numbers of participants entering into the programs.

Over 3 webinar sessions, Damien Opolski will comprehensively introduce staff to the programs and components that make up todays employment services industry. We will look at how employment services have evolved, and see what is required to achieve results in a rapidly changing labour market. We will look at the role of Services Australia in assessing and referring job seekers to programs, and the role of providers in developing the Job/Participation Plans that underpin services and ensure job seekers can meet their mutual obligation requirements.

Regardless of which program you are recruiting (or recruited) for, our New Starters- Introduction to Australia’s Employment Services Sector series will perfectly complement your own induction programs.

WHAT YOU CAN EXPECT

The Intro to Employment Services coaching program has been developed by Damien Opolski. Damien has a background in delivering employment services and for a number of years managed the Departments Learning Centre. He has designed the program to help new starters better understand the context and concepts of the government’s  approach to employment services. It gives new starters an opportunity to better learn the ‘big picture’ and where they sit.

Session 1: An overview of today’s employment services programs – Tuesday 23 March 2021 at 3pm AEDT

looks at how services have evolved as the labour market has changed. We get an overview of today’s  suite of programs and how the programs are tailored to the different client groups. We look at the concept of Mutual Obligations and the role of employment providers in assessing and working with job seekers to meet the objectives of work, engagement and participation. We look at the future of services and how digital servicing is expected to play an increasing role for some job seekers, with enhanced face to face servicing for those likely to benefit from a case management service.

We look at the features which are common across all programs:

  • The role of Services Australia in triaging jobseekers to appropriate services through JSCI, ESAt and JCA assessments, and determining a job seekers MOR
  • We learn how some clients, such as vulnerable youth and those who are at risk of retrenchment, can access services
  • We look at the role of the provider in assessing vocational and non-vocational characteristics and negotiating the ‘contract’, or Job Plan, that underpins services.
  • We talk briefly about the role of service fees and outcome fees, and how the Departments assess provider performance for efficiency, effectiveness and quality.

Session 2: The Australian labour market –  yesterday, today and tomorrow – Tuesday 30 March 2021 at 3pm AEDT

looks at our evolving labour market and opportunities for our clients. We look at causes of unemployment and LTUE, and how the labour market has changed as a result of automation, efficiency and globalisation. We look at the data which tells us about the types of work that our clients tend to find. Most importantly, we look at trends in the labour market which inform us about the future of work and opportunities for our client base.

Session 3: Mutual Obligation Requirements and the Job Seeker and Targeted Compliance Frameworks – Wednesday 7 April 2021 at 2pm AEST

looks in more detail at MOR and compliance. We look in more detail at part-time and full-time MOR and how job seekers can meet their MOR. We introduce new starters to the TCF- the concept of demerits and the use of income support suspension to keep people engaged.

In addition, new starters have the opportunity to tap into Damien’s 35 years of experiences in the sector.

Facilitator

Damien Opolski

Many of you will know Damien from his time as the director of the Department’s Learning Centre. Over the years he has played a key role in the delivery of both policy and systems information, training and performance management. If you have been in the sector for a while you would most likely seen him at an information session or heard him via webinar.

In this role he was responsible for the performance of up to 150 staff.

Earlier in his career he spent a number of years on the front line; Damien estimates that he has conducted over 10,000 job seeker interviews and worked with hundreds of employers.

Damien is an excellent communicator, who enjoys interacting and sharing his system expertise with his audience.

Damien has a Bachelor of Economics from Adelaide University, as well as Diplomas in Training and Assessment, and Project Management. He is also a qualified Teacher of English to Speakers of Other Languages.

cost

NESA Member

$ 180
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 225
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

The live sessions will include ample Q&A time, and each will run for no longer than 90 minutes. The model of delivery for this coaching program requires learners to ‘learn by doing’ where by participants are expected to contribute to the discussion. Once the series has been completed, participants will receive a Certificate of Completion.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

3 part online Coaching Program

New Starters- Introduction to Australia's Employment Services Sector

Tuesday 23 & 30 March and Wednesday 7 April 2021

Starts both Tuesdays (23 & 30 March) at 3.00pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT, and 12 noon WA)
Starts on the Wednesday (7 April) at 2.00pm AEST (1.30pm SA & NT, and 12 noon WA)

Target Group

New Starters in the Employment Services Sector

Summary

Hit the ground running; for the new starters in the Employment services

The coaching program is designed to assist your new starters (regardless of which program) to quickly gain an understanding of our employment services sector, and to gain skills and knowledge to help them work with the big numbers of participants entering into the programs.

Over 3 webinar sessions, Damien Opolski will comprehensively introduce staff to the programs and components that make up todays employment services industry. We will look at how employment services have evolved, and see what is required to achieve results in a rapidly changing labour market. We will look at the role of Services Australia in assessing and referring job seekers to programs, and the role of providers in developing the Job/Participation Plans that underpin services and ensure job seekers can meet their mutual obligation requirements.

Regardless of which program you are recruiting (or recruited) for, our New Starters- Introduction to Australia’s Employment Services Sector series will perfectly complement your own induction programs.

WHAT YOU CAN EXPECT

The Intro to Employment Services coaching program has been developed by Damien Opolski. Damien has a background in delivering employment services and for a number of years managed the Departments Learning Centre. He has designed the program to help new starters better understand the context and concepts of the government’s  approach to employment services. It gives new starters an opportunity to better learn the ‘big picture’ and where they sit.

Session 1: An overview of today’s employment services programs – Tuesday 23 March 2021 at 3pm AEDT

looks at how services have evolved as the labour market has changed. We get an overview of today’s  suite of programs and how the programs are tailored to the different client groups. We look at the concept of Mutual Obligations and the role of employment providers in assessing and working with job seekers to meet the objectives of work, engagement and participation. We look at the future of services and how digital servicing is expected to play an increasing role for some job seekers, with enhanced face to face servicing for those likely to benefit from a case management service.

We look at the features which are common across all programs:

  • The role of Services Australia in triaging jobseekers to appropriate services through JSCI, ESAt and JCA assessments, and determining a job seekers MOR
  • We learn how some clients, such as vulnerable youth and those who are at risk of retrenchment, can access services
  • We look at the role of the provider in assessing vocational and non-vocational characteristics and negotiating the ‘contract’, or Job Plan, that underpins services.
  • We talk briefly about the role of service fees and outcome fees, and how the Departments assess provider performance for efficiency, effectiveness and quality.

Session 2: The Australian labour market –  yesterday, today and tomorrow – Tuesday 30 March 2021 at 3pm AEDT

looks at our evolving labour market and opportunities for our clients. We look at causes of unemployment and LTUE, and how the labour market has changed as a result of automation, efficiency and globalisation. We look at the data which tells us about the types of work that our clients tend to find. Most importantly, we look at trends in the labour market which inform us about the future of work and opportunities for our client base.

Session 3: Mutual Obligation Requirements and the Job Seeker and Targeted Compliance Frameworks – Wednesday 7 April 2021 at 2pm AEST

looks in more detail at MOR and compliance. We look in more detail at part-time and full-time MOR and how job seekers can meet their MOR. We introduce new starters to the TCF- the concept of demerits and the use of income support suspension to keep people engaged.

In addition, new starters have the opportunity to tap into Damien’s 35 years of experiences in the sector.

Other

The live sessions will include ample Q&A time, and each will run for no longer than 90 minutes. The model of delivery for this coaching program requires learners to ‘learn by doing’ where by participants are expected to contribute to the discussion. Once the series has been completed, participants will receive a Certificate of Completion.

FACILITATOR

Damien Opolski

Many of you will know Damien from his time as the director of the Department’s Learning Centre. Over the years he has played a key role in the delivery of both policy and systems information, training and performance management. If you have been in the sector for a while you would most likely seen him at an information session or heard him via webinar.

In this role he was responsible for the performance of up to 150 staff.

Earlier in his career he spent a number of years on the front line; Damien estimates that he has conducted over 10,000 job seeker interviews and worked with hundreds of employers.

Damien is an excellent communicator, who enjoys interacting and sharing his system expertise with his audience.

Damien has a Bachelor of Economics from Adelaide University, as well as Diplomas in Training and Assessment, and Project Management. He is also a qualified Teacher of English to Speakers of Other Languages.

Damien Opolski

COST

NESA Member

$ 180
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 225
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW
Mar
24
Wed
Increasing Indigenous Participation – Indigenous Cultural Awareness @ On line broadcast
Mar 24 @ 3:00 pm – 4:00 pm

NESA Coaching Program

ONLINE | 2 PARTS

Increasing Indigenous Participation -
Indigenous Cultural Awareness

Part one : Wednesday 24 March 2021: Starts 3.00pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT and 12 noon in WA)

Part Two: Tuesday 30 March 2021 Starts 12 noon AEDT (11.30am SA, 11.00am QLD, 10.30am NT and 9.00 am in WA)

EVENT REGISTRATION

MEMBERS AND NON MEMBERS

CVGT STAFF ONLY

GLOBAL SKILLS STAFF ONLY

My Pathways Logo

MY PATHWAY STAFF ONLY

WISE STAFF ONLY

TARGET GROUP

All industry staff

SUMMARY

Extensive cultural knowledge is not necessary in order to become culturally aware. A capacity to recognise that cultural difference exist, and to be open to learning from these differences is the bases of cultural awareness.

This Coaching program is designed to expand thinking and understanding about the Aboriginal and Torres Strait Islander community, its history and contemporary issues; and to facilitate understanding between staff and the Aboriginal and Torres Strait Islander community.

You will be provided with historical legislative and policy development information, as it pertains to Australian Indigenous peoples, to increase understanding of how history relates to current Indigenous Australian socio economic status and behaviours.

WHAT YOU CAN EXPECT

Over this two part series you will hear Jodi Sampson’s personal narrative and insight into people from Aboriginal and Torres Strait Islander background within the workplace, customer base and community.

Session one: Wednesday 24 March 2021 at 3.00pm AEDT

  • Information required to better support Indigenous clients and community
  • Knowledge and understanding of the cultural and social history of Aboriginal and Torres Strait Islander people and the issues they face

Session two: Tuesday 30 March 2021 at 12 noon AEDT

  • Knowledge, skills and tools required for effective communication and service delivery to Aboriginal and Torres Strait Islander people.

Expected outcomes

  • Awareness and knowledge of Aboriginal and Torres Strait Islander cultural issues and how they relate to your business, your job seekers and your employer placement and retention.
  • A practical understanding of how culture shapes our values, attitudes and behaviour.
  • Tools for staff who mentor, manage and work with Indigenous job seekers.
  • Insight into people from Aboriginal and Torres Strait Islander background within the workplace, customer base and community

Facilitator

Jodi Sampson

Jodi is a proud Gomeroi Man from North-West NSW. Jodi was raised in ‘Two-Worlds’ in Moree and has an entrepreneurial spirit that runs deep, provides leadership, Coaching & Mentoring and role models the cultural values of his family and ancestors.
Jodi’s career spans across all levels of Government, Non-Government, Peak Bodies and Community-Based Organisations. Jodi’s engagement has seen him hold specialised roles and conducted cutting-edge strategic activities to provide access and participation of First Nation People to programs & opportunities that seemed unreachable.

cost

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time.

A PDF copy of the presentation will be distributed to all registrants.

Once the series has been completed, participants will receive a Certificate of Completion.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Mar
26
Fri
Employer & Job Seeker Objections Clinic @ Online broadcast
Mar 26 @ 12:00 pm – 1:00 pm

NESA Peer Clinic

Employer & Job Seeker Objections Clinic

Friday 26 March 2021

12.00pm AEDT (11.30am in SA, 11.00am in QLD, 10.30am in NT and 9.00 in WA)

PEER CLINIC

NESA would like to invite Industry sector front line staff to participate in our regular online Employer & Job Seeker Objections Clinic. This is an exciting opportunity to access expert advice and peer group discussions, on how to overcome the difficult issue of objections.

While the Clinic is an ideal complement for our Employer Engagement Master Class coaching program alumni, it is open to everyone that is experiencing issues with employer or job seeker engagement, and would like an opportunity to have their specific issues addressed.

The Clinic is being held monthly. 

You are invited to submit objections in advance and during each session. A mixture of employer and jobseeker issues are welcome.

All scenarios and objection handling discussions will be, respectful and anonymous (or first name only), and occur in a collegial environment.

This is your opportunity to get expert and peer driven advice for tackling those difficult and challenging scenarios.

WHAT YOU CAN EXPECT

After subscribing you discover that you cannot attend this session, then you will be sent a link to the recording.

Each Clinic will address different scenarios, and some Clinics will have pre-recorded or live guest appearances from industry sector experts (Business Development Managers and equivalent).

Participants are encouraged to contribute to scenarios / solutions and real time discussion.

EXPECTED OUTCOMES

The aim of the Clinic is to provide participants with advice, strategies, confidence and a range of responsive comments that can be added to their objection handling tool kit.

OUR TOPIC EXPERTS

Paul Diviny

Paul is an accomplished senior executive and leader in the Employment Services, Financial Services and Consulting industries with extensive international experience in Australia, New Zealand, UK and USA. He has a consistent track record in line management and consulting with Recruitment Companies, Banks, Government, Superannuation Funds, Global Not for Profits, and Multinational enterprises.

Paul’s extensive experience includes:

  • Project Management (up to 3 years)
  • People Leadership (up to 400 employees)
  • Strategic Planning (up to $60 billion footings) and Budget Management (up to $50m)
  • Business Development (up to $2 billion turnover) and Marketing (new product development and management)
  • Operations Management/Shared Services/IT (Wealth & Banking)

Paul is a “hands on” project leader and line manager whose ability to easily switch between the bigger picture and the detail has been the key to his success. He runs a strategic sales consulting and training business in addition to his other responsibilities.

REX EAGLE

Rex has a business development and strategic planning background across a wide variety of industries. Specialising in relationship development, sales initiatives and customer service. He has direct management experience along with business development expertise, having owned and operated wholesale and retail businesses for many years. Rex’s has extensive experience in the Employment Sector having developed and delivered workshops and consultancy services to 100+ providers.

Rex is someone you will enjoy having alongside your business. He has a clear focus on consistent and reliable results and effective relationship management. He brings enthusiasm for problem solving and an abundance of positive energy. His business experience enables clarity and purpose to be bought to management meetings, training programs and coaching sessions.

 

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

DATE AND TIME

The Employer & Job Seeker Objections Clinic will be held on the last Friday of the month. 

All Clinic’s start at 12 noon AEDT, and each session is expected to run for approximately 60 minutes including ample Q&A and discussion time.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Apr
13
Tue
Introduction to the DES Mutual Obligation, Job Plans and the Targeted Compliance Framework @ On-line webinar broadcasts
Apr 13 @ 3:00 pm – 4:30 pm

NESA 3 Part Online Coaching Program

Introduction to the DES Mutual Obligation, Job Plans and the Targeted Compliance Framework

Starts Tuesday 13 April 2021

Starts 3.00pm AEST (2.30pm SA & NT and 1.00pm WA)

EVENT REGISTRATION

MEMBERS AND NON MEMBERS

CVGT STAFF ONLY

GLOBAL SKILLS STAFF ONLY

My Pathways Logo

MY PATHWAY STAFF ONLY

WISE STAFF ONLY

TARGET GROUP

Frontline staff

SUMMARY

Build your DES skills and knowledge. We have it covered from Mutual Obligation, to Job Plans, to the Targeted Compliance Framework.

Mutual Obligation and the Targeted Compliance Framework are two of the more complex aspects of employment services policy.

There are 21 modules in the Learning Centre. In this coaching program, you will learn the policy and build the skills to deliver it. This will be an engaging and entertaining learning experience, and you will come away with some great learning aids.

WHAT YOU CAN EXPECT

Session one: Introduction to Mutual Obligation and the Target Compliance Framework: – Tuesday 13 April 2021 at 3.00pm AEST

  • Mutual Obligation and the Targeted Compliance Framework: What is it? Why do we have it? How do we explain it
  • Scenarios: Meet Alex – your newest client.
  • Assessment is the Key
  • Learn by doing work-based activity: Complete a strengths based assessment

Session two: Negotiating the Job Plan and managing risk: – Tuesday 20 April 2021 at 3.00pm AEST

  • A Job Plan for Alex
  • Reducing the Risk of Non-Compliance
  • Learn by doing work based-activity: Prepare a Compliance Risk Management Plan for Alex

Session three: Demystifying the Targeted Compliance Framework: – Tuesday 27 April 2021 at 3.00pm AEST

  • Setting up Requirements
  • Rules for Notification
  • ‘This Says I’ve Been Cut Off!’ -u00a0 Investigating Non-Compliance and Demerits – How Does it Work?
    o Provider and Third Party Interviews
    o Activities
    o Job Referrals and Interviews
    o Job Search Requirements
    o Unemployment and Work Refusal failures
  • Innovation time: Minister, I Have an Idea!

OTHER

The model of delivery for this coaching program requires learners to ‘learn by doing’ , which is an active learning approach in which learners will be expected to participate in are expected to contribute to scenarios / solutions and real time discussions as part of the series. Each webinar session is expected to run for approximately 90 minutes including ample Q&A and discussion time. Handouts will distributed to all registrants. Once the series has been completed, participants will receive a Certificate of Completion.

Facilitator

DAMIEN OPOLSKI

Many of you will know Damien from his time as the director of the Department’s Learning Centre. Over the years he’s played a key role in the delivery of both policy and systems information and training. If you’ve been in the sector for a while you’ll most likely seen him at an information session or heard him via webinar.

Earlier in his career he spent a number of years on the front line; Damien estimates that he has conducted over 10,000 job seeker interviews and worked with hundreds of employers.

Damien is an excellent communicator, who enjoys interacting and sharing his system expertise with his audience.

Damien has a Bachelor of Economics from Adelaide University, as well as Diplomas in Training and Assessment, and Project Management. He’s also a qualified Teacher of English to Speakers of Other Languages.

Damien Opolski

cost

NESA Member

$ 180
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 225
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Apr
15
Thu
Effective Case Management within the Employment Services Sector @ National broadcast
Apr 15 @ 12:00 pm – 1:00 pm

NESA 2 Part Online Coaching Program

Effective Case Management within the Employment Services Sector

Thursday 15 & 22 April 2021

Starts 12 noon AEST (11.30am in SA & NT and 10.00am in WA)

EVENT REGISTRATION

MEMBERS AND NON MEMBERS

CVGT STAFF ONLY

GLOBAL SKILLS STAFF ONLY

My Pathways Logo

MY PATHWAY STAFF ONLY

WISE STAFF ONLY

TARGET GROUP

Frontline staff

SUMMARY

Delivery of effective case management is an essential component of the employment services contract delivery. A successful case management framework requires a comprehensive understanding of employment services practices, job seeker barriers and perceptions coupled with a solution-focused, client-centred approach.

WHAT YOU CAN EXPECT

Session one: Effective Case Management – Thursday 15 April 2021 at 12 noon (11:30am SA & NT and 10am WA)

  • Work within the Employment Services
  • Case Management framework Improving participant engagement

Session two: Working with Clients and their Barriers – 22 April 2021 at 12 noon (11:30am SA & NT and 10am WA)

  • Addressing participant barriers and perceptions
  • Strategies to enhance performance levels

OTHER

The coaching program aims to help you to understand and deal with the challenges of a modern-day client-centred employment service. Participants will acquire knowledge on how to engage with clients and to address their barriers within a pragmatic and easy to apply case management framework. Participants are expected to contribute to the discussion and to consider alternative and innovative approaches. The delivery of this coaching program requires ‘learning by doing’, and participants will be encouraged to offer scenarios for discussion.

Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time.

A PDF copy of the presentation will be distributed to all registrants. Once the series has been completed, participants will receive a Certificate of Completion.

Facilitator

SHARON MAMO

Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years, she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. She is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional and has worked as a psychotherapist in employment services for over 8 years. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.

cost

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL