Aug
21
Fri
Substance Affected – What You Should Be Aware Of @ On Line Broadcast
Aug 21 @ 12:00 pm – 1:00 pm

NESA Webinar

Substance Affected - What You Should Be Aware Of

Friday 21 August 2020

12 noon AEST (11:30am SA & NT and 10:00am in WA)

Target Group

All staff

Summary

Listen and interact with Sharon Mamo as she comprehensively discuss and answer your questions on substance abuse. Sharon will discuss the range of and the effects of using current day illicit drugs and alcohol. Sharon will offer pragmatic tips and advice on how to work with affected clients.

WHAT YOU CAN EXPECT

  • Case Study and the Solution
  • The effect on the brain
  • Comparison of drugs
  • Types of drugs
  • The signs
  • Addiction, what is it?
  • The effects on health
  • Your values and attitudes

TESTIMONIALS

“The fact that Sharon has lived through addiction, made me trust her and the information she was providing. It was not just acidemia speaking, it was lived experience.”

“Excellent Delivery, Great Questions Asked.”

“This was probably the most informative and understandable training session I have attended on the topic of AOD and substance abuse. Clearly and well articulated.”

“Good content and effective presentation.”

“Sharon is an amazing presenter, i could listen to her all day :)”

“That webinar was fantastic especially when delivered by someone who has experienced addiction personally.”

FACILITATOR

Sharon Mamo

Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for over 8 years. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.

Psychotherapist and Social Sciences & Trauma Professional, Counselling & AOD Specialist.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants, and a certificate of attendance to all participants.

Understanding Mental Health @ On line broadcast
Aug 21 @ 2:00 pm – 3:00 pm

NESA Webinar

Understanding Mental Health

Friday 21 August 2020

2pm AEST (1:30pm in SA & NT and 12 noon in WA)

Target Group

All Staff

Summary

Mental health problems are all too common in our communities, so it is important that we seek to avoid language that could trigger episodes or make matters worse. In addition, front line staff will come across situations where a client needs immediate assistance.

The aim of this webinar is to provide you with information so you can feel comfortable about how you respond to a person with a mental health issue. Tune in and listen to Sharon comprehensively discuss and answer your questions on responding to and supporting a person with a mental health condition within a customer services environment.

WHAT YOU CAN EXPECT

  • How social norms are formed
  • How to speak and interact to avoid triggering episodes or making matters worse
  • When something is not quite right
  • Referral and follow up
  • Helping yourself -u00a0 building an affirming workplace culture

FACILITATOR

Sharon Mamo

Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for over 8 years. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants, and certificate to all participants.

Aug
24
Mon
How to Close that Deal @ Online broadcast
Aug 24 @ 2:00 pm – 3:00 pm

NESA Webinar

How to Close that Deal

Monday 24 August 2020

2.00pm AEST (1:30pm in SA & NT and 12 noon in WA)

Target Group

All staff

Summary

Would you like to greatly increase your reward for effort? 

In this webinar, we look at arming you with current and exciting, easy to follow processes that will support you in effectively closing the deal more often. We will look at common challenges and reveal simple and effective ways that can make you a closing champion.

An excellent session for those working with employers and third party providers, such as, allied health providers.

WHAT YOU CAN EXPECT

  • Common closing challenge
  • 3 step simple closing process
  • How to instil client confidence
  • The 5 Types of closes
  • How to hit and hear YES
  • How to set up and speed up the close
  • The 60 seconds rule of closing
  • Words that create emotion
  • Closing language to avoid and use
  • How to become a master closer
  • Making the next stages clear

FACILITATOR

Raimond Volpe

Raimond Volpe is an established and experienced Sales Trainer. He has over 25 years sales experience in finance, recruitment and pharmaceutical industries. He was the #1 BDM at Toll People for two years in a row, winning the National Finance Industries, BDM of the Year Award. Prior to sales, he was the director of Five Finance, a mortgage broking and insurance company that won many awards including the Allianz & Tower Finance Broker Company of the Year Award in 2007.
Mindset plays a big part in Raimonds’ sales training, as the right attitude is an integral part in a successful sales process.
Raimond is an International Best Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after it’s release, it became an international bestseller in x5 countries. Since then, it has been number #1 in Australia in the Self Help Category for many months in a row. Raimond believes that with a solid sales process, winning attitude and advanced selling skills, excellence can be achieved in any industry.

Raimond Volpe

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants.

Aug
25
Tue
How To Go From 0 To 100 In Motivation Every Day @ Online broadcast
Aug 25 @ 2:00 pm – 3:00 pm

NESA Webinar

How To Go From 0 To 100 In Motivation Every Day

Tuesday 25 August 2020

2:00pm AEST (1:30pm in SA & NT and 12 noon in WA)

Target Group

All staff

Summary

Wouldn’t you love to wake up feeling motivated? Not having to use willpower to force yourself out of negativity so you can focus on the day ahead? This webinar reveals the top techniques you can use to take your motivation levels from 0 to 100 so you can be more productive, efficient and achieve your goals.

WHAT YOU CAN EXPECT

 The scientific method of happiness
 How stress and fear can be your friend
 The crystal-clear principle
 Visualisation and creativity for success
 Overcoming nerves
 How to beat anxiety
 Quick fix to a panic attack
 How thoughts are formulated and how to drive them for success
 Overcoming fear & rejection
 Preventing procrastination and indecisiveness
 Positively rewiring your brain through habits
 How failure fits into success

FACILITATOR

Raimond Volpe

Raimond Volpe is an established and experienced Sales Trainer. He has over 25 years sales experience in finance, recruitment and pharmaceutical industries. He was the #1 BDM at Toll People for two years in a row, winning the National Finance Industries, BDM of the Year Award. Prior to sales, he was the director of Five Finance, a mortgage broking and insurance company that won many awards including the Allianz & Tower Finance Broker Company of the Year Award in 2007.
Mindset plays a big part in Raimonds sales training, as the right attitude is an integral part in a successful sales process.
Raimond is an International Best Selling Author in the Self-Help industry, with his book ‘Success 1010 For Living’ . Shortly after its release, it became an international bestseller in x5 countries. Since then, it has been number #1 in Australia in the Self Help Category for many months in a row. Raimond believes that with a solid sales process, winning attitude and advanced selling skills, excellence can be achieved in any industry.

Raimond Volpe

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants.

Aug
27
Thu
Hard Conversations and the Relationship-Building Process @ On-line broadcast
Aug 27 @ 12:00 pm – 1:00 pm

NESA Webinar

Hard Conversations and the relationship-building process

Thursday 27 August 2020

12 noon AEST (11:30am in SA & NT and 10am in WA)

Target Group

All staff

Summary

Hard or confrontational conversations are an inevitable part of the job of a front line employment services consultant, and are a critical moment in the relationship-building process. Getting these exchanges right is very important. Getting them wrong is unfortunately very easy.

Join Dr. Colin Harrison, as he explores the key issues underlying effective verbal communication in general, and in confrontational situations in particular.

Colin will explore

  • How meaning works (you might be surprised!)
  • Communicative styles and their utility
  • The fight or flight response and how to manage it
  • The importance of altercentrism
  • Speaking with your ears (active listening strategies)

Understanding these things will position you better to deal with hard conversations in a way that allows you to remain calm and focussed. You should come away with strategies to put into place to improve your communicative behaviour, which will have a positive effect on your professional environment, your own peace of mind, and your effectiveness as a front line consultant.

FACILITATOR

Dr. Colin Harrison

Colin holds a PhD in Neurocognitive Linguistics, and has 30 years’ experience in the domain of language and communication. He has been a tertiary educator, adult trainer and professional facilitator in Australia, the US and France, and is a Maître de Conférences with the French Éducation Nationale. He has directed academic departments, run cultural adaptation workshops for multinational companies and managed international exchange programmes. He has a particular love for, and focus on effective interpersonal and cross-cultural communication.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. PDF copy of the presentation will be distributed to all registrants, and a certificate for attendees

Boosting Our Resilience in an Uncertain World @ On-line broadcast
Aug 27 @ 2:00 pm – 3:00 pm

NESA Webinar

Boosting Our Resilience in an Uncertain World

Thursday 27 August 2020

2pm AEST (1:30pm SA & NT and 12 noon in WA)

Target Group

All staff

Summary

Our world of work is changing as we speak. We are working in a VUCA world, one that is Volatile, Uncertain, Complex and Ambiguous.

So how do we manage ourselves and others to become and remain resilient and adaptable in turbulent times?

 

WHAT YOU CAN EXPECT

In this interactive webinar we will

  • Unpack what VUCA means
  • Uncover why resilience is a critical skill to develop
  • Explore what highly resilient people to thrive
  • Share how to support your people in uncertain times and how to look after yourself through the 3 legged stool of self-care

There has never been a more important time for us to help ourselves and others bounce back stronger and for longer.

FACILITATOR

Clare Edwards

Clare is a change-maker. She helps organisations to tap into the collective potential of their people so that they can master personal leadership, thrive in change and stay fully engaged.
A passionate storyteller and inspiring speaker, Clare takes her audiences on an experiential journey, leaving them filled with new insights, keen to know more and motivated to change.

Clare’s corporate background spans 2 decades of working in senior management roles with global IT companies, surviving the dot com ‘boom and bust’ of the early millennium and thriving in complex, fast-paced change environments.
Clare makes the complex simple. She has studied neuroleadership extensively and brings theory and concepts to life helping people to uncover the full potential of their amazing brain and its ability to change – without the psychobabble.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants, and participants a certificate.

Sep
3
Thu
Using the Hidden Job Market for Success @ On line broadcast
Sep 3 @ 2:00 pm – 3:00 pm

NESA Webinar

Using the Hidden Job Market for Success

Thursday 3 September 2020

2.00pm AEST (1.30pm in SA & NT and 12 noon in WA)

Target Group

Frontline staff

Summary

In the current competitive job market, there are thousands of unlisted jobs that are out there and available for your clients. These are the jobs that make up the Hidden Job Market and won’t be found using traditional job searching methods.
This webinar will explore the best practices to accessing those hidden jobs using non-traditional job search methods. If you want your job seekers to succeed, then this webinar is for you!

WHAT YOU CAN EXPECT

  • Identifying the hidden job market and making it work for your job seekers
  • Identify gaps in job search opportunities with job seekers
  • Best practices for finding work in the hidden job market
  • The importance of networking and empowering our clients to do it

FACILITATOR

Rebecca Herbertson

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years experience working in Employment Services and ten years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. 

Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. 

Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.

NESA Training Partner Rebecca Herbertson

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants, and participants a certificate of attendance

Sep
8
Tue
New Starters- Introduction to Australia’s Employment Services Sector @ On line broadcast
Sep 8 @ 2:00 pm – 3:30 pm

3 part online Coaching Program

New Starters- Introduction to Australia’s Employment Services Sector

Tuesday 8 September 2020

Starts 2.00pm AEST (1:30pm in SA & NT and 12 noon in WA)

Target Group

New Starters in the Employment Services Sector 

Summary

The coaching program is designed to assist your new starters (regardless of which program) to quickly gain an understanding of our employment services sector, and to gain skills and knowledge to help them work with the big numbers of participants entering into the programs.

Over 3 webinar sessions, Damien Opolski will comprehensively introduce staff to the programs and components that make up today’s employment services industry. We’ll look at how employment services have evolved, and see what’s required to achieve results in a rapidly changing labour market. We’ll look at the role of Services Australia in assessing and referring job seekers to programs, and the role of providers in developing the Job/Participation Plans that underpin services and ensure job seekers can meet their mutual obligation requirements.

Regardless of which program you’re recruiting for, our New Starters- Introduction to Australia’s Employment Services Sector series will perfectly complement your own induction programs.

WHAT YOU CAN EXPECT

Session one: An overview of today’s employment services programs – Tuesday 8 September 2020 at 2.00pm AEST

Session two: The Australian labour market – yesterday, today and tomorrow – Thursday 10 September 2020 at 2.00pm AEST

Session three: Mutual Obligation Requirements and the Job Seeker and Targeted Compliance Frameworks – Tuesday 15 September at 2.00pm AEST

Other

The live sessions will include ample Q&A time, and each will run for no longer than 90 minutes. The model of delivery for this coaching program requires learners to “learn by doing” where by participants are expected to contribute to the discussion. Once the series has been completed, participants will receive a Certificate of Completion.

FACILITATOR

Damien Opolski

Many of you will know Damien from his time as the director of the Department’s Learning Centre. Over the years he has played a key role in the delivery of both policy and systems information, training and performance management. If you have been in the sector for a while you would most likely seen him at an information session or heard him via webinar.

In this role he was responsible for the performance of up to 150 staff.

Earlier in his career he spent a number of years on the front line; Damien estimates that he has conducted over 10,000 job seeker interviews and worked with hundreds of employers.

Damien is an excellent communicator, who enjoys interacting and sharing his system expertise with his audience.

Damien has a Bachelor of Economics from Adelaide University, as well as Diplomas in Training and Assessment, and Project Management. He is also a qualified Teacher of English to Speakers of Other Languages.

Damien Opolski

COST

NESA Member

$ 180
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 225
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW
Sep
11
Fri
Engaging the Reluctant Participant and How To Get Them Moving @ Online broadcast
Sep 11 @ 11:00 am – 12:00 pm

NESA Webinar

Engaging the Reluctant Participant and How To Get Them Moving

Friday 11 September 2020

11.00 am AEST (10.30 am SA & NT and 9.00 am in WA)

Target Group

Frontline staff & Site Managers

Summary

Systematically addressing the reasons that job seekers put forward for not being gainfully employed goes hand in hand with being an Employment Consultant. But what do we do when the problem is much more complex? We need to become more curious about our participants. What are their barriers? How are these barriers affecting the job seeker’s life? How have they tried to address the barriers in the past? To be effective, we must explore, investigate, understand… engage with our participants.

Our webinar is aimed at front line staff and site managers who are experiencing this issue and would like to explore some workable options. It will discuss re-engagement strategies that really work.

WHAT YOU will hear about

  • Identifying & addressing complex barriers
  • Understanding the reluctant participant
  • Building harmonious and sustainable relationships
  • Moving the reluctant participant towards employment (are we thinking outside of the box?)
  • Change Plan Action (what is it? how does it work?)

FACILITATOR

Leonie Lam

Leonie has been recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.

In 2017, she was nominated for the Australian Leadership Excellence Awards, where she achieved a place in the category of Owner/Entrepreneur Leader of the Year.

She is passionate about delivering training to help individuals and organisations maximise their performance and make an impact at work. As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training programs.

Leonie has a Bachelor of Arts, Psychology, a Master of Commerce, Human Resources and a Certificate IV in Training and Assessment

Leonie Lam

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time. Registrants will receive a PDF copy of the presentation and a certificate on completion.n

Sep
15
Tue
Staying Cool Under Pressure @ On-line broadcast
Sep 15 @ 12:00 pm – 1:00 pm

NESA Webinar

Staying Cool Under Pressure

Tuesday 15 September 2020

12 noon AEST (11.30am SA & NT and 10.00am in WA)

Target Group

All staff

Summary

One of the key traits of emotionally intelligent people is that they are able to keep their head when all around seems in chaos. Their ability to remain calm under pressure and to model resilience has a significant flow-on effect on their peers and the rest of the organisation.

Staying Cool Under Pressure is an exploration into the world of understanding stress and regulating emotions. It is the nearest we get to having a user manual for the brain and the strategies, that Clare shares, are guaranteed to work if implemented.

WHAT YOU CAN EXPECT

  • Identifying the key parts of the brain responsible for staying calm and for “losing it” 
  • Exploring 4 core pressure sources in the workplace
  • Building self-awareness around your individual pressure points
  • Identifying your sweet spot for positive stress and performance
  • Learning 8 strategies for staying cool under pressure, all of which are immediately implementable

TESTIMONIALS

“The speaker was upbeat and engaging.”

“A good reminder of previous learnings that I may not utilise often enough. Presenter was so engaging and relatable.”

“Love Clare’s presentations, she is always enthusiastic and easy to listen to.”

“Excellent webinar, really put things into perspective.”

FACILITATOR

Clare Edwards

Clare is a change-maker. She helps organisations to tap into the collective potential of their people so that they can master personal leadership, thrive in change and stay fully engaged.

A passionate storyteller and inspiring speaker, Clare takes her audiences on an experiential journey, leaving them filled with new insights, keen to know more and motivated to change.

Clare’s corporate background spans 2 decades of working in senior management roles with global IT companies, surviving the dot com “boom and bust” of the early millennium and thriving in complex, fast-paced change environments.

Clare makes the complex simple. She has studied neuroleadership extensively and brings theory and concepts to life, helping people to uncover the full potential of their amazing brain and its ability to change – without the psychobabble.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.