Mar
18
Wed
Introduction to the DES Mutual Obligation, Job Plans and the Targeted Compliance Framework @ On-line webinar broadcasts
Mar 18 @ 3:00 pm – 4:30 pm

NESA 3 part on-line Coaching Program

Introduction to the DES Mutual Obligation, Job Plans and the Targeted Compliance Framework

Starts Wednesday 18 March 2020

Starts 3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)

Target Group

Frontline staff

Summary

Build your DES skills and knowledge. We have it covered from Mutual Obligation, to Job Plans, to the Targeted Compliance Framework.

Mutual Obligation and the Targeted Compliance Framework are two of the more complex aspects of employment services policy. There are 21 modules in the Learning Centre. In this coaching program, you will learn the policy and build the skills to deliver it. This will be an engaging and entertaining learning experience, and you will come away with some great learning aids.

WHAT YOU CAN EXPECT

Session one: Introduction to Mutual Obligation and the Target Compliance Framework: – Wednesday 18 March 2020 at 3pm AEDT (2:30pm SA, 2pm QLD 1:30pm NT and 12noon WA)

  • Mutual Obligation and the Targeted Compliance Framework: What is it? Why do we have it? How do we explain it
  • Scenarios: Meet Alex, he’s your newest client.
  • Assessment is the Key
  • Learn by doing work-based activity: Complete a strengths based assessment

Session two: Negotiating the Job Plan and managing risk: – Tuesday 24 March 2020 at 1pm AEDT (12:30pm SA, 12noon QLD 11:30am NT and 10am WA)

  • A Job Plan for Alex
  • Reducing the Risk of Non-Compliance
  • Learn by doing work based-activity: Prepare a Compliance Risk Management Plan for Alex

Session three: Demystifying the Targeted Compliance Framework: – Thursday 2 April 2020 at 3pm AEDT (2:30pm SA, 2pm QLD 1:30pm NT and 12noon WA)

  • Setting up Requirements
  • Rules for Notification
  • “This Says I’ve Been Cut Off!” Investigating Non-Compliance and Demerits – How Does it Work?
    o Provider and Third Party Interviews
    o Activities
    o Job Referrals and Interviews
    o Job Search Requirements
    o Unemployment and Work Refusal failures
  • Innovation time: Minister, I Have an Idea!

Other

The model of delivery for this coaching program requires learners to “learn by doing”, which is an active learning approach in which learners will be given work-based activities to be completed as part of the series.

Each webinar session is expected to run for approximately 90 minutes including ample Q&A and discussion time.

Handouts will distributed to all registrants.

Once the series has been completed, participants will receive a Certificate of Completion.

FACILITATOR

Damien Opolski

Many of you will know Damien from his time as the director of the Department’s Learning Centre. Over the years he’s played a key role in the delivery of both policy and systems information and training. If you’ve been in the sector for a while you’ve most likely seen him at an information session or heard him via webinar.
Earlier in his career he spent a number of years on the ‘front line; Damien estimates that he has conducted over 10.000 job seeker interviews and worked with hundreds of employers.

Damien is an excellent communicator, who enjoys interacting and sharing his system expertise with his audience. 

Damien has a Bachelor of Economics from Adelaide University, as well as Diplomas in Training and Assessment, and Project Management. He’s also a qualified Teacher of English to Speakers of Other Languages.”

Damien Opolski

COST

NESA Member

$ 180
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 225
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW
Mar
19
Thu
Introduction to the jobactive Mutual Obligation, Job Plans and the Targeted Compliance Framework @ On-line broadcast
Mar 19 @ 3:00 pm – 4:30 pm

NESA 3 part on-line Coaching Program

Introduction to the jobactive Mutual Obligation, Job Plans and the Targeted Compliance Framework

Starts Thursday 19 March 2020

Starts 3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)

Target Group

Frontline staff

Summary

Build your jobactive skills and knowledge. We have it covered from Mutual Obligation, to Job Plans, to the Targeted Compliance Framework.

Mutual Obligation and the Targeted Compliance Framework are two of the more complex aspects of employment services policy. There are 21 modules in the Learning Centre. In this coaching program you will learn the policy and build the skills to deliver it. This will be an engaging and entertaining learning experience, and you will come away with some great pragmatic learning aids.

WHAT YOU CAN EXPECT

Session one: Introduction to Mutual Obligation and the Target Compliance Framework: – Thursday 19 March 2020 at 3pm AEDT (2:30pm SA, 2pm QLD, 1:30pm NT and 12noon WA)

  • Mutual Obligation and the Targeted Compliance Framework: What is it? Why do we have it? How do we explain it?
  • Scenarios: Meet Alex, he’s your newest client.
  • Assessment is the Key
  • Learn by doing work-based activity: Complete a strengths based assessment

Session two: Negotiating the Job Plan and managing risk: – Thursday 26 March 2020 at 3pm AEDT (2:30pm SA, 2pm QLD, 1:30pm NT and 12noon WA)

  • A Job Plan for Alex
  • Reducing the Risk of Non-Compliance
  • Learn by doing work based-activity: Prepare a Compliance Risk Management Plan for Alex

Session three: Demystifying the Targeted Compliance Framework: – Monday 6 April 2020 at 2pm AEST (1:30pm SA & NT and 12noon WA)

  • Setting up Requirements
  • Rules for Notification
  • “This Says I’ve Been Cut Off!” Investigating Non-Compliance and Demerits – How Does it Work?
    o Provider and Third Party Interviews
    o Activities
    o Job Referrals and Interviews
    o Job Search Requirements
    o Unemployment and Work Refusal failures
  • Innovation time: Minister, I Have an Idea!

Other

Each webinar session is expected to run for approximately 90 minutes including ample Q&A and discussion time.

The model of delivery for this coaching program requires learners to “learn by doing” where participants are expected to contribute to scenarios / solutions and real time discussion.

A PDF copy of handouts will be distributed to all registrants.

Once the series has been completed, participants will receive a Certificate of Completion.

FACILITATOR

Damien Opolski

Many of you will know Damien from his time as the director of the Department’s Learning Centre. Over the years he’s played a key role in the delivery of both policy and systems information and training. If you’ve been in the sector for a while you’ve most likely seen him at an information session or heard him via webinar.
Earlier in his career he spent a number of years on the ‘front line; Damien estimates that he has conducted over 10.000 job seeker interviews and worked with hundreds of employers.

Damien is an excellent communicator, who enjoys interacting and sharing his system expertise with his audience.

Damien has a Bachelor of Economics from Adelaide University, as well as Diplomas in Training and Assessment, and Project Management. He’s also a qualified Teacher of English to Speakers of Other Languages.”

Damien Opolski

COST

NESA Member

$ 180
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 225
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW
Apr
7
Tue
COVID-19 Webinar Series – MANAGERS
Apr 7 @ 2:00 pm – 3:00 pm

NESA Webinar

COVID-19 WEBINAR SERIES - MANAGERS

Tuesday 7 APRIL 2020

2pm AEST (1:30pm SA & NT, and 12noon WA)
Session 1 (30minutes) & session 2 (30 minutes)

COVID-19 WEBINAR SERIES

The world as we know it is changing.  With the current COVID-19 pandemic impacting the world and now the Australian way of life, this threat has placed every employer and household into a confronting and uncertain situation.

From an employer’s perspective the main question is, will your current business model be sustainable and how do you prepare and implement actions imposed by the Australian Government whilst still achieving company performance goals and supporting staff in an empathetic and appropriate manner?

As your company commences transition from an office based model to working remotely, you will need to design and implement a strategy that will adequately support employees, diminish public panic, foster a proactive working environment and encourage a positive mental health and wellbeing outlook.

Whilst other platforms are streaming basic assistance on how to work from home and deal with “cabin” fever, NESA and our Industry Partner (Indigenous Consulting Group) has designed a new COVID-19 Webinar Series to assist employers and employees that guides you through a comprehensive series of questions and responses.  

The 4 Webinar topics are:

Managers

  • Session 1: Understanding your requirements as a leader to address COVID-19 within your organisation
  • Session 2: Managing a team remotely in response to COVID-19

All Staff

  • Session 3: How to manage my role working from home
  • Session 4: How to manage my own mental health & well being

CLICK HERE FOR FURTHER INFORMATION ON SESSIONS 3 AND 4

This Webinar series will assist in managing fears within your team, along with a thorough information pack including a Working From Home (WFH) checklist and sample COVID-19 Organisational Policies.

It is our hope to support your company objectives and staff well-being during this time and minimise the risk whilst maintaining a positive and proactive workforce.

Target Group

Managers

Summary

Session 1 – Understanding your requirements as a leader to address COVID-19 within your organisation

Duration: 30 mins

This webinar will take managers through a comprehensive range of questions and responses that are confronting all leaders as they address issues presented by COVID-19.

What are my requirements?

  • If a staff member is tested positive for COVID-19
  • If a staff member / office is exposed to COVID-19
  • If my staff request to work from home even though they are employed within an essential service
  • In transitioning my staff to work from home
  • In terms of leave and general entitlements for my staff
  • If my organisation decides to shut down for a period of time
  • If I am required to reduce my workforce

What steps can I take to?

  • Minimise risk for my staff
  • Minimise the mental health and anxiety that my staff may be experiencing
  • Maintain productivity across my team
  • Manage my own fears and concerns
  • Minimising risk for possible workers compensation claims

At the completion of the webinars all participants will be provided with an information pack including:

  • Working from Home (WFH) checklist
  • Sample COVID-19 Organisational Policy
  • Leave Entitlements information Sheet

Session 2 – Managing a team remotely in response to COVID-19

Duration: 30 mins

This webinar will take managers through a range of strategies they can use to maintain the management of their team remotely. The webinar will explore:

  • Management styles – adjusting for disruption and how to manage staff performance throughout a state of change
  • Understanding the impact of change on your team
  • Adopting simple tools to keep staff focused
  • Maintain a positive mental health culture within your team
  • Virtual communications / meetings
  • Flexibility and adaptability in priorities
  • Understanding different opportunities within your control
  • Developing a culture of trust

FACILITATOR

SESSION 1: Understanding your requirements as a leader to address COVID-19 within your organisation

John Dasey

John Dasey is a Perth Employment and Human Resources lawyer. Prior to launching his own law firm in 2018, John held senior Human Resources roles in large WA organisations. John has experience managing team members working remotely, and these days does most of his work from a home office. John has qualifications in Law, Commerce and Occupational Health and Safety.

SESSION 2: Managing a team remotely in response to COVID-19

Angela Philipson

Angela Philipson is a pragmatic, compassionate and outcomes focused HR leader, with over 15 years’ HR experience. Angela is passionate about delivering people development solutions to support organisational strategy and is experienced at working with individuals, teams, and leaders to drive sustainable change. Angela is skilled at facilitating meaningful workshops and presentations, honed over the years designing and delivering a range of sessions to groups large and small. She specialises in organisational culture, workforce engagement and wellbeing, and their importance to maximising positive outcomes and productivity, particularly during times of change.

COST

SESSION 1 & 2 ONLY

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

TOTAL COVID-19 SERIES

$ 240 per registrant
  • Prices are inclusive of GST
REGISTER NOW
Apr
8
Wed
COVID-19 Webinar Series – ALL STAFF
Apr 8 @ 2:00 pm – 3:00 pm

NESA Webinar

COVID-19 WEBINAR SERIES - EMPLOYEES

WEDNESDAY 8 APRIL 2020

2pm AEST (1:30pm SA & NT, and 12noon WA)
Session 3 (30minutes) & session 4 (30 minutes)

COVID-19 WEBINAR SERIES

The world as we know it is changing.  With the current COVID-19 pandemic impacting the world and now the Australian way of life, this threat has placed every employer and household into a confronting and uncertain situation.

From an employer’s perspective the main question is, will your current business model be sustainable and how do you prepare and implement actions imposed by the Australian Government whilst still achieving company performance goals and supporting staff in an empathetic and appropriate manner?

As your company commences transition from an office based model to working remotely, you will need to design and implement a strategy that will adequately support employees, diminish public panic, foster a proactive working environment and encourage a positive mental health and wellbeing outlook.

Whilst other platforms are streaming basic assistance on how to work from home and deal with “cabin” fever, NESA and our Industry Partner (Indigenous Consulting Group) has designed a new COVID-19 Webinar Series to assist employers and employees that guides you through a comprehensive series of questions and responses.  

The 4 Webinar topics are:

Managers

  • Session 1: Understanding your requirements as a leader to address COVID-19 within your organisation
  • Session 2: Managing a team remotely in response to COVID-19

CLICK HERE FOR FURTHER INFORMATION ON SESSIONS 1 AND 2

All Staff

  • Session 3: How to manage my role working from home
  • Session 4: How to manage my own mental health & well being

This Webinar series will assist in managing fears within your team, along with a thorough information pack including a Working From Home (WFH) checklist and sample COVID-19 Organisational Policies.

It is our hope to support your company objectives and staff well-being during this time and minimise the risk whilst maintaining a positive and proactive workforce.

Target Group

ALL STAFF

Summary

Session 3 – How to manage my role working from home

Duration: 30 minutes

This webinar will take staff through strategies in how to manage their workload whilst recognising the change in working environment.

The webinar will cover the following key issues:

  • Setting up your workplace at home
  • Goal Setting
  • Multi-tasking
  • Time management
  • Virtual communication
  • Adjusting to disruption
  • Techniques for managing your stress
  • Responding to change

Session 4 – How to manage my own mental health well-being

Duration: 30 minutes

This webinar will focus on the reality that many staff are questioning their own job security and are worried about their immediate and extended family.

This webinar will explore a range of simple techniques in how staff can manage their own mental health wellbeing through understanding:

  • What is mental health well-being?
  • Why does mental health well-being matter?
  • How to manage your stress through building resilience
  • How to adapt to change and recognising your response to change
  • How to manage and identify your personal triggers
  • Critical thinking
  • Situational awareness
  • Emotional intelligence

At the completion of the workshop all participants will leave with tools and techniques in how to manage their own mental health well-being through this significant period of change and adjustment.

FACILITATORS

Session 3: How to manage my role working from home

Louise Olney

Louise Olney has been facilitating conversations, large and small, long and short, for the last decade.   With over 15 years as a HR practitioner, Louise is experienced in considering the practical applications of changing contexts to individuals, teams and organisations.  Her particular passion is organisational culture and engagement and understanding the ways in which this can help or hinder an organisation’s success.  Louise appreciates the art of conversation and the need for strong leadership in times of change.  Having recently moved into Corporate Responsibility and Community Engagement, Louise has been looking to apply her knowledge and skills to partner organisations, particularly in the context of First Nation people.  In addition, Louise has been honing her own work from home discipline over recent years, in a workplace which has provided many great examples of the ways it can work for individuals, teams and organisations.

 

 

Session 4: How to manage my own mental health well-being

Sharon Mamo

Sharon Mamo is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 9 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down to earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a Psychotherapist in Employment Services for 8 years. As an expert in encouraging mandated and resistant clients to change, she keynotes at National Conferences on topics of Behavioural Change, AOD, Mental Health and Neuropsychotherapy.

COST

SESSION 3 AND 4 ONLY

$ 120 per registrant
  • Prices are inclusive of GST
REGISTER NOW

TOTAL COVID-19 SERIES

$ 240 per registrant
  • Prices are inclusive of GST
REGISTER NOW
Apr
9
Thu
Developing Emotional Intelligence @ On line broadcast
Apr 9 @ 2:00 pm – 3:00 pm

NESA 2 part Coaching Program

Developing Emotional Intelligence

Thursday 9 & 16 April 2020

Starts 2pm AEST (1:30pm in SA & NT and 12 noon in WA)

Target Group

All staff

Summary

Emotional intelligence is the capacity to understand and manage your emotions. The skills involved in emotional intelligence are: self-awareness, self-regulation, motivation, empathy and social skills. The training explains what EI is and its role in improving performance in the workplace. Emotional intelligence also strengthens relationships among co-workers, contributing to a stable team in the workplace and to harmonious internal and external relations.

WHAT YOU CAN EXPECT

Our Coaching Program is based on the 5 domains of Emotional Intelligence:

  • Self-Awareness – Understanding how self-aware participants are; reviewing the value of self-awareness and providing an opportunity to develop self-awareness skills.
  • Self-Management – Appreciating that we manage ourselves based on our values, attitudes and beliefs; looking at methods of improving self-management and overcoming negative ‘self-talk’.
  • Self-Motivation – A look at how personal goals drive our self-motivation, how our beliefs, values and attitudes can affect our motivation and some valuable techniques for personal improvement.
  • Empathy – Helping participants appreciate the need for empathy and providing the methods for doing it.
  • Handling Relationships – Bringing the previous skills together to become ‘socially intelligent’; looking at real life situations and how emotional intelligence plays a part; reviewing ways of further improving relationships using emotional intelligence.

The Coaching Program is delivered in two parts on-line as one hour webinar sessions

Session one: Emotional Intelligence – Understanding EI in Employment Services – Thursday 9 April 2020 at 2pm AEST (1:30pm SA & NT, and 12 noon in WA)

 Learn about the five domains
 How to enhance your EQ
 The EI models – Triune Brain Theory – The BRA model – Goleman’s Model
 The Mood metre and the Mood Rule

Session two: Emotional Intelligence – Strategies to Boost EI – Thursday 16 April 2020 at 2pm AEST (1:30pm SA & NT, and 12 noon in WA)

 Putting Emotional Intelligence into your practice

Other

Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time.

A PDF copy of the presentation will be distributed to all registrants.

Once the series has been completed, participants will receive a Certificate of Completion.

FACILITATOR

Sharon Mamo

Sharon Mamo is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 9 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down to earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in Employment Services for 8 years. As an expert in encouraging mandated and resistant clients to change, she keynotes at National Conferences on topics of Behavioural Change, AOD, Mental Health and Neuropsychotherapy.

COST

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW
Apr
16
Thu
COVID-19 Webinar Series – MANAGERS
Apr 16 @ 12:00 pm – 1:00 pm

NESA Webinar

COVID-19 WEBINAR SERIES - MANAGERS

THURSDAY 16 APRIL 2020

12.00pm AEST (11.30am SA & NT, and 10.00am WA)
Session 1 (30minutes) & session 2 (30 minutes)

COVID-19 WEBINAR SERIES

The world as we know it is changing.  With the current COVID-19 pandemic impacting the world and now the Australian way of life, this threat has placed every employer and household into a confronting and uncertain situation.

From an employer’s perspective the main question is, will your current business model be sustainable and how do you prepare and implement actions imposed by the Australian Government whilst still achieving company performance goals and supporting staff in an empathetic and appropriate manner?

As your company commences transition from an office based model to working remotely, you will need to design and implement a strategy that will adequately support employees, diminish public panic, foster a proactive working environment and encourage a positive mental health and wellbeing outlook.

Whilst other platforms are streaming basic assistance on how to work from home and deal with “cabin” fever, NESA and our Industry Partner (Indigenous Consulting Group) has designed a new COVID-19 Webinar Series to assist employers and employees that guides you through a comprehensive series of questions and responses.  

The 4 Webinar topics are:

Managers

  • Session 1: Understanding your requirements as a leader to address COVID-19 within your organisation
  • Session 2: Managing a team remotely in response to COVID-19

All Staff

  • Session 3: How to manage my role working from home
  • Session 4: How to manage my own mental health & well being

CLICK HERE FOR FURTHER INFORMATION ON SESSIONS 3 AND 4

This Webinar series will assist in managing fears within your team, along with a thorough information pack including a Working From Home (WFH) checklist and sample COVID-19 Organisational Policies.

It is our hope to support your company objectives and staff well-being during this time and minimise the risk whilst maintaining a positive and proactive workforce.

Target Group

Managers

Summary

Session 1 – Understanding your requirements as a leader to address COVID-19 within your organisation

Duration: 30 mins

This webinar will take managers through a comprehensive range of questions and responses that are confronting all leaders as they address issues presented by COVID-19.

What are my requirements?

  • If a staff member is tested positive for COVID-19
  • If a staff member / office is exposed to COVID-19
  • If my staff request to work from home even though they are employed within an essential service
  • In transitioning my staff to work from home
  • In terms of leave and general entitlements for my staff
  • If my organisation decides to shut down for a period of time
  • If I am required to reduce my workforce

What steps can I take to?

  • Minimise risk for my staff
  • Minimise the mental health and anxiety that my staff may be experiencing
  • Maintain productivity across my team
  • Manage my own fears and concerns
  • Minimising risk for possible workers compensation claims

At the completion of the webinars all participants will be provided with an information pack including:

  • Working from Home (WFH) checklist
  • Sample COVID-19 Organisational Policy
  • Leave Entitlements information Sheet

Session 2 – Managing a team remotely in response to COVID-19

Duration: 30 mins

This webinar will take managers through a range of strategies they can use to maintain the management of their team remotely. The webinar will explore:

  • Management styles – adjusting for disruption and how to manage staff performance throughout a state of change
  • Understanding the impact of change on your team
  • Adopting simple tools to keep staff focused
  • Maintain a positive mental health culture within your team
  • Virtual communications / meetings
  • Flexibility and adaptability in priorities
  • Understanding different opportunities within your control
  • Developing a culture of trust

FACILITATOR

SESSION 1: Understanding your requirements as a leader to address COVID-19 within your organisation

John Dasey

John Dasey is a Perth Employment and Human Resources lawyer. Prior to launching his own law firm in 2018, John held senior Human Resources roles in large WA organisations. John has experience managing team members working remotely, and these days does most of his work from a home office. John has qualifications in Law, Commerce and Occupational Health and Safety.

SESSION 2: Managing a team remotely in response to COVID-19

Angela Philipson

Angela Philipson is a pragmatic, compassionate and outcomes focused HR leader, with over 15 years’ HR experience. Angela is passionate about delivering people development solutions to support organisational strategy and is experienced at working with individuals, teams, and leaders to drive sustainable change. Angela is skilled at facilitating meaningful workshops and presentations, honed over the years designing and delivering a range of sessions to groups large and small. She specialises in organisational culture, workforce engagement and wellbeing, and their importance to maximising positive outcomes and productivity, particularly during times of change.

COST

SESSION 1 & 2 ONLY

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

TOTAL COVID-19 SERIES

$ 240 per registrant
  • Prices are inclusive of GST
REGISTER NOW
Apr
17
Fri
COVID-19 Webinar Series – ALL STAFF
Apr 17 @ 12:00 pm – 1:00 pm

NESA Webinar

COVID-19 WEBINAR SERIES - EMPLOYEES

FRIDAY 17 APRIL 2020

12.00pm AEST (11.30am SA & NT, and 10.00am WA)
Session 3 (30minutes) & session 4 (30 minutes)

COVID-19 WEBINAR SERIES

The world as we know it is changing.  With the current COVID-19 pandemic impacting the world and now the Australian way of life, this threat has placed every employer and household into a confronting and uncertain situation.

From an employer’s perspective the main question is, will your current business model be sustainable and how do you prepare and implement actions imposed by the Australian Government whilst still achieving company performance goals and supporting staff in an empathetic and appropriate manner?

As your company commences transition from an office based model to working remotely, you will need to design and implement a strategy that will adequately support employees, diminish public panic, foster a proactive working environment and encourage a positive mental health and wellbeing outlook.

Whilst other platforms are streaming basic assistance on how to work from home and deal with “cabin” fever, NESA and our Industry Partner (Indigenous Consulting Group) has designed a new COVID-19 Webinar Series to assist employers and employees that guides you through a comprehensive series of questions and responses.  

The 4 Webinar topics are:

Managers

  • Session 1: Understanding your requirements as a leader to address COVID-19 within your organisation
  • Session 2: Managing a team remotely in response to COVID-19

CLICK HERE FOR FURTHER INFORMATION ON SESSIONS 1 AND 2

All Staff

  • Session 3: How to manage my role working from home
  • Session 4: How to manage my own mental health & well being

This Webinar series will assist in managing fears within your team, along with a thorough information pack including a Working From Home (WFH) checklist and sample COVID-19 Organisational Policies.

It is our hope to support your company objectives and staff well-being during this time and minimise the risk whilst maintaining a positive and proactive workforce.

Target Group

ALL STAFF

Summary

Session 3 – How to manage my role working from home

Duration: 30 minutes

This webinar will take staff through strategies in how to manage their workload whilst recognising the change in working environment.

The webinar will cover the following key issues:

  • Setting up your workplace at home
  • Goal Setting
  • Multi-tasking
  • Time management
  • Virtual communication
  • Adjusting to disruption
  • Techniques for managing your stress
  • Responding to change

Session 4 – How to manage my own mental health well-being

Duration: 30 minutes

This webinar will focus on the reality that many staff are questioning their own job security and are worried about their immediate and extended family.

This webinar will explore a range of simple techniques in how staff can manage their own mental health wellbeing through understanding:

  • What is mental health well-being?
  • Why does mental health well-being matter?
  • How to manage your stress through building resilience
  • How to adapt to change and recognising your response to change
  • How to manage and identify your personal triggers
  • Critical thinking
  • Situational awareness
  • Emotional intelligence

At the completion of the workshop all participants will leave with tools and techniques in how to manage their own mental health well-being through this significant period of change and adjustment.

FACILITATORS

Session 3: How to manage my role working from home

Louise Olney

Louise Olney has been facilitating conversations, large and small, long and short, for the last decade.   With over 15 years as a HR practitioner, Louise is experienced in considering the practical applications of changing contexts to individuals, teams and organisations.  Her particular passion is organisational culture and engagement and understanding the ways in which this can help or hinder an organisation’s success.  Louise appreciates the art of conversation and the need for strong leadership in times of change.  Having recently moved into Corporate Responsibility and Community Engagement, Louise has been looking to apply her knowledge and skills to partner organisations, particularly in the context of First Nation people.  In addition, Louise has been honing her own work from home discipline over recent years, in a workplace which has provided many great examples of the ways it can work for individuals, teams and organisations.

Session 4: How to manage my own mental health well-being

Sharon Mamo

Sharon Mamo is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 9 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down to earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a Psychotherapist in Employment Services for 8 years. As an expert in encouraging mandated and resistant clients to change, she keynotes at National Conferences on topics of Behavioural Change, AOD, Mental Health and Neuropsychotherapy.

COST

SESSION 3 AND 4 ONLY

$ 120 per registrant
  • Prices are inclusive of GST
REGISTER NOW

TOTAL COVID-19 SERIES

$ 240 per registrant
  • Prices are inclusive of GST
REGISTER NOW
Apr
24
Fri
Indigenous Cultural Awareness @ On line broadcast
Apr 24 @ 2:00 pm

NESA on line two part Coaching Program

Indigenous Cultural Awareness

Friday 24 April and Tuesday 28 April 2020

Starts 2pm AEAT (1:30pm SA & NT and 12 noon in WA)

Target Group

All industry staff

Summary

Extensive cultural knowledge is not necessary in order to become culturally aware. A capacity to recognise that cultural difference exist, and to be open to learning from these differences is the bases of cultural awareness.

This Coaching program is designed to expand thinking and understanding about the Aboriginal and Torres Strait Islander community, its history and contemporary issues; and to facilitate understanding between staff and the Aboriginal and Torres Strait Islander community.

You will be provided with historical legislative and policy development information, as it pertains to Australian Indigenous peoples, to increase understanding of how history relates to current Indigenous Australian socio economic status and behaviours.

WHAT YOU CAN EXPECT

Over this two part series you will hear Jodi Sampson’s personal narrative and insight into people from Aboriginal and Torres Strait Islander background within the workplace, customer base and community.

Session one: Friday 24 April 2020 at 2pm AEST

  • Information required to better support Indigenous clients and community
  • Knowledge and understanding of the cultural and social history of Aboriginal and Torres Strait Islander people and the issues they face

Session two: Friday 28 April 2020 at 2pm AEST

  • Knowledge, skills and tools required for effective communication and service delivery to Aboriginal and Torres Strait Islander people.

Expected outcomes

  • Awareness and knowledge of Aboriginal and Torres Strait Islander cultural issues and how they relate to your business, your job seekers and your employer placement and retention.
  • A practical understanding of how culture shapes our values, attitudes and behaviour.
  • Tools for staff who mentor, manage and work with Indigenous job seekers.
  • Insight into people from Aboriginal and Torres Strait Islander background within the workplace, customer base and community

Other

Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time.

A PDF copy of the presentation will be distributed to all registrants.

Once the series has been completed, participants will receive a Certificate of Completion.

FACILITATOR

Jodi Sampson

Jodi is a proud Gomeroi Man from North-West NSW. Jodi was raised in “Two-Worlds” in Moree and has an entrepreneurial spirit that runs deep, provides leadership, Coaching & Mentoring and role models the cultural values of his family and ancestors.
Jodi’s career spans across all levels of Government, Non-Government, Peak Bodies and Community-Based Organisations. Jodi’s engagement has seen him hold specialised roles and conducted cutting-edge strategic activities to provide access and participation of First Nation People to programs & opportunities that seemed unreachable.

COST

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW
Jun
18
Thu
Managing Challenging and Aggressive Client Behaviour @ On line broadcast
Jun 18 @ 2:00 pm – 3:00 pm

NESA 2 part Coaching Program

Managing Challenging and Aggressive Client Behaviour

Thursday 18 & 25 June 2020

2pm AEST (1:30pm in SA & NT and 12 noon in WA)

Target Group

All staff

Summary

When working with people from different walks of life on a daily basis, and often requesting them to undertake activities they may not be enthusiastic about, some level of challenging behaviour is inevitable. This is a two session on line coaching program designed to build skills in dealing effectively with challenging behaviour from an employment service industry perspective.
The coaching program aims to provide you with all the skills to help you understand and deal with the challenges of a modern-day client-centred employment service. Participants will acquire knowledge on how to enhance their communication techniques and to avoid conflict in the workplace. The model of delivery for this coaching program requires “learning by doing”, an active learning approach, whereby participants are expected to contribute to the discussion of techniques and to consider alternative and innovative approaches.

WHAT YOU CAN EXPECT

Session one: Self-management, resilience, and communication & listening skills: Thursday 18 June 2020 at 2pm AEST (1:30pm SA & NT and 12 noon in WA)

  • Understand the principles of how to self-manage and remain resilient in confronting situations.
  • How to maintain safe limits and set client expectations.
  • Understand how good communication can influence people.
  • Learn how to develop effective listening skills and assist clients to develop new skills in communication

Session two: Barriers and limiting client behaviour, responding effectively, and maintaining personal and others’ safety: Thursday 25 June at 2 pm AEST (1:30am SA & NT and 12noon in WA)

  • Understand the barriers to effective communication and how to maintain limits on client behaviour
  • How to recognise and deal with clients effectively when you feel like you are being provoked.
  • Have opportunities through case examples to link theory to practice and application for a safe environment.

Other

Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time.

A PDF copy of the presentation will be distributed to all registrants.

Once the series has been completed, participants will receive a Certificate of Completion.

FACILITATOR

Matt Luttrell

With many years’ experience managing hotels in Melbourne and Geelong, and over ten years’ experience in Employment Services in both front line and management roles, Matt has seen it all. He has worked in priority regions where high levels of anti-social behaviour are prevalent. Matt is educated and experienced in conflict management believing that the real secret is to be able to identify a challenging situation and effectively communicate with the individual to gain a mutually agreed outcome.

COST

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW
Jul
17
Fri
Effective Case Management within the Employment Services Sector @ National broadcast
Jul 17 @ 12:00 pm – 1:00 pm

2 part NESA Coaching Program

Effective Case Management within the Employment Services Sector

Friday 17 & 24 July 2020

12 noon (11:30am in SA & NT and 10am in WA)

Target Group

Fontline staff

Summary

Delivery of effective case management is an essential component of the employment services contract delivery. A successful case management framework requires a comprehensive understanding of employment services practices, job seeker barriers and perceptions coupled with a solution-focused, client-centred approach.

WHAT YOU CAN EXPECT

Session one: Effective Case Management – Friday 17 July 2020 at 12 noon AEST (11:30am SA & NT and 10am WA)

  • Work within the Employment Services
  • Case Management framework Improving participant engagement

Session two: Working with Clients and their Barriers – Friday 24 July 2020 at 12 noon AEST (11:30am SA & NT and 10am WA)

  • Addressing participant barriers and perceptions
  • Strategies to enhance performance levels

Further details

The coaching program aims to help you to understand and deal with the challenges of a modern-day client-centred employment service. Participants will acquire knowledge on how to engage with clients and to address their barriers within a pragmatic and easy to apply case management framework. Participants are expected to contribute to the discussion and to consider alternative and innovative approaches. The delivery of this coaching program requires ‘learning by doing’, and participants will be encouraged to offer scenarios for discussion.

Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time.

A PDF copy of the presentation will be distributed to all registrants. Once the series has been completed, participants will receive a Certificate of Completion.

FACILITATOR

Sharon Mamo

Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years, she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. She is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional and has worked as a psychotherapist in employment services for over 8 years. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.

COST

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW