Sep
27
Thu
Emotional Resilience webinar @ National broadcast
Sep 27 @ 2:00 pm – 3:00 pm
Emotional Resilience webinar @ National broadcast

NESA Training Events

WEBINAR

Emotional Resilience

Thursday 27 September 2018   |   2.00pm AEST (1.30 SA & NT, and 12noon WA)

Target Group

All staff

Summary

In today’s world it is vital that we are able to cope with challenges and ensure that we are responding appropriately to all situations. This webinar will dive into what emotional resilience is, provide techniques to build emotional resilience in challenging times, and discuss ways to respond to situations out of our control. These techniques can be used to appropriately communicate in any workplace, with any clients or in any situation you are faced with. If you’re interested in developing your level of emotional resilience in our forever changing world, then this webinar is for you.

WHAT will be covered

  • Emotional resilience
  • Coping mechanisms and how best to use them
  • Examples of how emotional resilience can benefit your role and workplace
  • Identification of personal areas of improvement for dealing with challenges

FACILITATOR

Ana Tonkin

Experienced business leader and director of Business Development for the Clariti Group, Ana Tonkin has many years of experience driving improvement, growth and development for businesses across a range of industries from education and training to member services, indigenous organisations, employment services and various customer service industries. Ana has expertise in grant research, capital raising and unlocking hidden markets.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time and is expected to last approximately an hour. Registrants will receive a PDF copy of the presentation.

Oct
8
Mon
Attention Management @ National broadcast
Oct 8 @ 2:00 pm – 3:00 pm
Attention Management @ National broadcast

NESA Training Events

WEBINAR

Attention Management

Monday 8 October 2018    |    2pm AEDT (1:30pm SA, 1pm QLD, 12:30pm NT and 11 am in WA)

Target Group

Managers, team leaders, site managers

Summary

Obviously a distracted employee is a less effective employee. Employees distracted by fellow workers, excessive private web browsing or social media engagement can make mistakes which reduces their performance.
In this 60 minute presentation, founder of HPS, Peter Holtmann, will explain the principle skills that allow managers to connect with their employees on an emotional level and motivate them to focus on their work in order to reach their personal and company goals.

In this webinar you will learn

  • How to define and understand the principle skills for attention management.
  • How to identify different types of attention.

FACILITATOR

Peter Holtmann

Peter is passionate about being a leader of management teams who want to drive innovation and to inspire communities with their own causes, visions and missions. He uses excellent risk management processes to manage programmes from the highest levels of governance to the daily pursuits of individuals.

Peter is very comfortable in the community sector, where he has helped organisations to undergo change, to commercialise their visions and to build government relations. He has ticked all the big boxes including restructuring, rebranding, mergers, acquisitions, and organisational change. He enjoys presenting to audiences on the technological and philosophical requirements of the industry he is engaging in.

His mantra: motivation is everything, passion is essential, commitment is not an option, leadership is an expression of these ingredients.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.  Registrants will receive a PDF copy of the presentation itself which can be used as a future resource.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Oct
9
Tue
Getting past the fear of employer objections @ National broadcast
Oct 9 @ 3:00 pm – 4:00 pm
Getting past the fear of employer objections @ National broadcast

NESA Training Events

WEBINAR

Getting Past the Fear of Employer Objections

Tuesday 9 October 2018    |    3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)

Target Group

Front line staff

Summary

Join Matt Eldridge as he discusses what you need to do to make an impact with employers. Hear about what employers think, and how value adding and educating employers will get your job seekers / participants to the front of the queue.

WHAT YOU CAN EXPECT

 Why it is a must to prepare the job seeker before the contact
 Labour Market research – regional and metropolitan
 Researching employer needs
 Develop a tailored offer for employers
 Making the initial phone contact with employers
 Sell the benefits of job seekers to employers
 Respond to frequently stated objections
 Working in with the employer

FACILITATOR

Matt Eldridge (Controlled Chaos)

With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. Matt has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance; and his focus (and enthusiasm) has always been about providing staff, teams and organisations the training and tools to better achieve stronger outcomes.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.

Oct
15
Mon
6 things to focus on when working with reluctant job seekers @ National broadcast
Oct 15 @ 3:00 pm – 4:00 pm
6 things to focus on when working with reluctant job seekers @ National broadcast

NESA Training Events

WEBINAR

6 things to focus on when working with reluctant job seekers

Monday 15 October 2018    |    3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)

Target Group

Business Development staff, Managers/team leaders, Employment Consultants and Frontline staff.

Summary

This webinar provides staff with explanations of subconscious engagement drivers and the tools to work with the job seeker and employers to create and sustain successful employment outcomes. Consultants will be empowered to ask the right questions, to know what is important, to build rapport, to be authentic in their communication and much more.

WHAT YOU CAN EXPECT

 Become the anchor for positive placements of job seekers

 Get clarity on needs/vision by asking the right questions

 Be authentic in your communication

 ‘Be your word’ – do what you say you are going to do; do it when you say you are going to do it

 Know what is important and deliver on that

 Build rapport, develop a sense of trust which allows you to positively influence your job seekers

 

FACILITATOR

Matt Luttrell

With over six years’ experience managing hotels in Melbourne and Geelong, and over ten years’ experience in Employment Services in both front line and management roles, Matt has seen it all. He has worked in priority regions where high levels of anti-social behaviour are prevalent. Matt is educated and experienced in conflict management, believing that the real secret is to be able to identify a challenging situation and effectively communicate with the individual to gain a mutually agreed outcome.          

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.

Oct
22
Mon
Post Placement Support webinar: Is it just a contact call or are we gathering real intelligence ? @ National broadcast
Oct 22 @ 3:00 pm – 4:00 pm
Post Placement Support webinar: Is it just a contact call or are we gathering real intelligence ? @ National broadcast

NESA Training Events

WEBINAR

Post Placement Support

Monday 22 October 2018    |    3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)

Target Group

All staff

Summary

Post Placement Support (PPS) is a great way of gathering intelligence that can drive a strong plan to ensure job seekers maximise their sustainable employment opportunity. This task should not be a “tick a box” exercise, it is a critical component to ensure we are identifying any red flags that exist within early stages of employment and act upon them accordingly. If performed correctly, PPS will be seen as a genuine value add to your employers customer service experience and will provide a support mechanism for the new employee as they enter into a new environment.

WHAT YOU CAN EXPECT

• Be Prepared – Go in with a plan that is tailored to the employee       

• Transparency and Clarity – Is the Employer / Employee clear on the benefits of spending the time to answer these questions?

• Communication – How to identify concerns by listening for tones and language

• Action Plans – How to record and escalate information to the appropriate person

 

FACILITATOR

Matt Luttrell

Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and a decade in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.

Oct
29
Mon
Reverse Marketing with Intent webinar @ National broadcast
Oct 29 @ 3:00 pm – 4:00 pm
Reverse Marketing with Intent webinar @ National broadcast

NESA Webinar

WEBINAR

Reverse Marketing with Intent

Monday 29 October 2018

3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)

Target Group

Frontline staff that engage with employers.
Reverse Marketers

Summary

In this webinar Matt Luttrell will discuss reverse marketing strategies to place priority jobactive and DES job seekers into the hidden job market. The focus is on making contact with specific employers. It will explore getting the job seeker and employment services practitioners ready to make a reverse marketing call, and how to manage the call including handling objections. 

The focus of this webinar is not on vacancy development for job matching. So what can you expect? It will cover becoming “one” with the employer so that we understand the fit with the employee and the new opportunity that presents. Reverse marketing isn’t all about providers getting a placement, it’s much bigger than that! The placement is the result – the real key is understanding what the employer is looking for and matching a strong candidate to an opportunity.

WHAT YOU CAN EXPECT

• Preparation is key

• Be in a positive mindset

• What approaches have the best results 

• What to look for, what to listen for 

• What is the best way to respond to objections 

 

FACILITATOR

Matt Luttrell

Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and 9 years’ experience in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.

Oct
30
Tue
DES 2018: Performance and Leadership for Site Managers (formerly known as Essential Skills – Site Manager coaching programme (DES 2018) @ National broadcast
Oct 30 @ 3:00 pm – 4:30 pm
DES 2018: Performance and Leadership for Site Managers (formerly known as Essential Skills - Site Manager coaching programme (DES 2018) @ National broadcast

NESA Training Events

3 PART COACHING PROGRAMME

DES 2018: Performance and Leadership for Site Managers (Formerly known as Essential Skills - Site Manager coaching programme for DES 2018)

starts Tuesday 30 October 2018 | 3:00pm AEDT

Target Group

This is suited for site managers or aspiring managers working with the DES contracts.

Summary

Effective frontline managers are key to achieving performance outcomes and retaining staff. Over 3 webinar sessions, Matt Eldridge will provide managers with the tools to improve their leadership skills and understand how to be fully effective as a frontline manager. The series will take participants through a range of strategies so they can perform effectively with their staff and customers. The training will cover key concepts from frontline management models tailored to DES 2018, and aims to develop a positive and resilient approach to achieving management goals; with a particular focus on helping staff to meet contract KPIs. It is expected that at the end of the series participants will be able to provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.

WHAT YOU CAN EXPECT

Session 1 – How to get your staff meeting their KPI's (Broadcasts on Tuesday 30 October 2018 at 3pm AEDT (2:30pm SA, 2pm QLD, 1:30pm NT and 12 noon WA)

 Tuning into staff motivations  Developing key team and individual expectations  Moving their comfort zone into the learning zone  Developing and monitoring key lead indicators  Training and continuous improvement  Strong staff review process  Working effectively with office politics  Engaging and improving underachieving staff  Changing negative team behaviours  Mixing it up

Session 2 – What is change management? (Broadcasts on Wednesday 7 November 2018 at 3pm AEDT (2:30pm SA, 2pm QLD, 1:30pm NT and 12 noon WA)

 Team planning  Implementing change effectively and quickly  Managing change with your team  What is risk?  Types of risk  Processes around risk management  Managing job seeker attendance  Implementing service delivery and contract commitments efficiently  Tracking budgets  Other performance drivers  Work information flows and processes

Session 3 –DES 2018 Performance management drivers (Broadcasts on Wednesday 14 November 2018 at 3pm AEDT (2:30pm SA, 2pm QLD, 1:30pm NT and 12noon WA)

 Outcome cycle  Work information flows and processes  Strong process for maximising placement and outcome performance  Tools for monitoring your activity management for performance increase  How to inspect what you expect  How to make great performance ideas accountable  Key “fast meeting ideas” for results  ESCN/Click Reports  Getting the most from your 3rd party software

Each session is expected to run for approximately 1½ hours. This live broadcast will include ample Q&A time. The model of delivery for this coaching programme requires learners to “learn by doing”, which is an active learning approach in which learners will be given work-based activities to be completed as part of the series. Once the series has been completed, participants will receive a Certificate of Completion.

All registrants for the live broadcast will receive a PDF copy of the presentation

FACILITATOR

Matt Eldridge

With over 20 years practising and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams. A strategic thinker and strong communicator and teacher, Matt's diverse experience has grown to create very practical approaches to training, management and technology. Matt has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance; and his focus (and enthusiasm) has always been about providing staff, teams and organisations the training and tools to better achieve stronger outcomes.

COST

NESA Member

$ 180
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 225
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW
Nov
19
Mon
Staying Cool Under Pressure @ National broadcast
Nov 19 @ 3:00 pm – 4:00 pm

NESA Training Events

WEBINAR

Staying Cool Under Pressure

Monday 19 November 2018    |    3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)

Target Group

All staff

Summary

One of the key traits of emotionally intelligent people is that they are able to keep their head when all around seems in chaos. Their ability to remain calm under pressure and to model resilience has a significant flow-on effect on their peers and the rest of the organisation.

Staying Cool Under Pressure is an exploration into the world of understanding stress and regulating emotions. It’s the nearest we’ll get to having a user manual for the brain and the strategies that Clare shares are guaranteed to work… if implemented.

Expected outcomes

  • Identifying the key parts of the brain responsible for staying calm and for ‘losing it’
  • Exploring 4 core pressure sources in the workplace
  • Building self-awareness around your individual pressure points
  • Identifying your sweet spot for positive stress and performance
  • Learning 8 strategies for staying cool under pressure, all of which are immediately implementable

FACILITATOR

Clare Edwards

Clare is a change-maker. She helps organisations to tap into the collective potential of their people so that they can master personal leadership, thrive in change and stay fully engaged. A passionate storyteller and inspiring speaker, Clare takes her audiences on an experiential journey, leaving them filled with new insights, keen to know more and motivated to change. Clare’s corporate background spans 2 decades of working in senior management roles with global IT companies, surviving the dot com ‘boom and bust’ of the early millennium and thriving in complex, fast-paced change environments. Clare makes the complex simple. She has studied neuroleadership extensively and brings theory and concepts to life, helping people to uncover the full potential of their amazing brain and its ability to change – without the psychobabble.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.

Nov
22
Thu
How to Write that Winning Resume @ National broadcast
Nov 22 @ 3:00 pm – 4:00 pm
How to Write that Winning Resume @ National broadcast

NESA Training Events

WEBINAR

How to Write that Winning Resume - Are you doing it wrong ?

Thursday 22 November 2018    |    3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)

Target Group

Frontline staff

Summary

Assisting job seekers with resumes is still a core skill of working in Employment Services. This webinar will cover format, length, key words, the do’s and the don’ts, how to address gaps in employment history and how to adapt your resume to specific job applications. 

Hear about the common mistakes that blocks resumes from getting through.

FACILITATOR

Rebecca Herbertson

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.

Dec
6
Thu
The 8 Most Powerful Interview Strategies @ National broadcast
Dec 6 @ 3:00 pm – 4:00 pm
The 8 Most Powerful Interview Strategies @ National broadcast

NESA Training Events

WEBINAR

The 8 Most Powerful Interview Strategies

Thursday 6 December 2018   |    3pm AEDT (2:30pm in SA, 2pm QLD, 1:30pm NT and 12 noon in WA)

Target Group

All frontline staff

Summary

How are your clients performing in their job interviews? Do you need to help develop their job interview skills further?  This upcoming webinar is a must-attend event for frontline staff to discover Leonie Lam’s 8 Most Powerful Interview Strategies and how to apply them straight away.

This webinar will explore

  • Strategies that will help a job seeker build rapport with the interviewer and make a lasting impression
  • What interviewers are expecting in a perfect behavioural interview answer
  • How to fully prepare for a job interview that will lead to a job offer

FACILITATOR

Leonie Lam

Leonie has been recognised for her outstanding facilitation skills, her customer service excellence and her genuine interest in helping people and organisations. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.

 

As a Career Coach, she has helped more than 200 people secure employment in Australia. As a Trainer, she is passionate about delivering training to help individuals and organisations maximise their performance and achieve their strategic objectives. She consistently receives outstanding feedback in her training programs.

 

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation itself which can be used as a future resource.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL