Why you should attend
DES managers need to understand person centered approaches and adopt new techniques to drive quality services and high performing teams. This interactive workshop will cover practical information and techniques for leading effective service and performance.
Our DES forum is specifically designed to meet the needs of:
Regional Managers
Site Managers
New DES Providers
Topics covered
Making Connections
• Lived experience and why it matters
• Understanding the disability landscape
• Identifying and connecting with key referral partners
Service Management
• DEEDS, guidelines and provider compliance
• Achieving performance through 30 30 30 caseload management
• Engagement - reducing resistance through practical person centered approaches
• Building better practice through leading strategic interventions
Maximising Performance
• Retaining employers
• Collaborating for success
• Outcome sustainability through effective post placement and ongoing support
• Tools and resources
Leading services and performance in a consumer driven market
Meet our presenters
Annette Gill
NESA Principal Policy Advisor
Annette has worked with not for profit, private and local government organisations and has been involved in State and Commonwealth funded employment services since the early 1990’s. Annette was Policy Manager at NESA from 2003 - 2013. Prior to commencing her current consultancy business, Annette held the role of Policy and Research Manager of Karingal a large community and disability services organisation with annual revenue of approximately $100 m and which was part of the NDIS Barwon trial. Annette led the policy and research agenda as well as undertaking bid management contributing to organisational growth, particularly in its aged care and employment services divisions.
Vanessa Puopolo
NESA Policy Advisor
Vanessa has worked in the employment services sector for over 9 years after completing a Bachelor of Applied Science (Disability) in 2007. In 2013 Vanessa joined the NESA policy team engaging with NESA members through outreach to identify operational and policy related issues across the breadth of all employment programmes including jobactive, DES, TTW and WfD, she is focused on being a voice and influence that helps shape employment programme settings to achieve operational efficiencies for staff whilst ensuring programmes tangibly meeting the needs of job seekers through effective and efficient services.
Event Details
Thursday 21 June 2018
Registration 9.00am
Workshop 9.30am - 4.30pm
Mantra Tullamarine Hotel, Melbourne
Cnr Melrose Drive & Trade Park Drive, Tullamarine
Shuttle Bus from/to Airport: Complimentary
Event prices
NESA MEMBER REGISTRATION
.-
PRICE INCLUDES:
-
Tea and coffee at registration
-
Morning and afternoon tea
-
Lunch
NESA MEMBER GROUP REGISTRATION
3 OR MORE PEOPLE-
PRICE INCLUDES:
-
Tea and coffee at registration
-
Morning and afternoon tea
-
Lunch
NON-MEMBER REGISTRATION
.-
PRICE INCLUDES:
-
Tea and coffee at registration
-
Morning and afternoon tea
-
Lunch
NESA Training Events
WORKSHOP
DES 2018 Engagement and Retention Skills
Melbourne | Monday 25 June 2018 | Starts 9.30am sharp
DETAILS
DATE: Monday 25 June 2018
TIME: 9am, for 9:30am start. Finished by 4:30pm
LOCATION: Central location Melbourne
Target Group
Team Leaders, Managers, all frontline staff
Summary
The DES sector is about to experience the biggest shift in service delivery since its inception – the service offered by frontline staff will change from a participation model to a customer-centred model.
To support your staff in the transition to DES 2018 and the new client-focused environment, NESA has engaged with BOUNCE consultancy to develop and deliver this workshop.
This one day workshop will give employment services operational staff and their managers best practice strategies and techniques that they will be able to implement on a daily basis.
Topics being covered
A BOOST TO YOUR CAPABILITY
- The change to the new customer-focussed world
- Practical emotional intelligence tips to engage & retain clients
DEVELOP ATTRACTION & ENGAGEMENT STRATEGIES
- What will attract clients to your service?
- Learn to balance mutual obligation with choice & control – Know what your clients really want
TRANSFORM YOUR SERVICE DELIVERY MODEL
- Refine your service delivery
- Be competitive in the new world
- Change participants’ mindsets without them changing providers
FACILITATOR
Matt Luttrell
Matt Luttrell has over 15 years’ management experience that includes many years managing hotels in Melbourne and Geelong and a decade in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.
COST
OTHER
All participants that complete workshop will receive a Certificate of Completion and leave with a comprehensive Professional Training workbook
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Training Events
WORKSHOP
Motivating Resistant Clients
Melbourne | Thursday 6 September 2018 | Starts 9.30am sharp
Target Group
This workshop suits frontline staff, especially employment consultants, team leaders and executive staff ; working in the employment services sector
About
Resistant clients require a different level of investment to get them motivated and change their mindsets. This workshop takes a close look at why clients may be resistant, reluctant or suspicious. This 1-day workshop provides employment consultants and practitioners with the skills to positively engage mandated clients and develop workable relationships. It will enable practitioners to confidently deliver effective services and achieve outstanding & sustainable results. Focusing on client accountability, the skills learned will enable consultants to encourage clients to take personal responsibility whilst creating motivation. Instead of struggling when confronted by resistant clients, practitioners can adapt a more constructive method to achieving outcomes. Motivational Interviewing (MI) is a communication method intended to move a person toward change, focusing on exploring and resolving ambivalence as a key to eliciting that change. MI facilitates and engages intrinsic motivation within the client to change behaviour. The practitioner seeks to elicit “change talk” (participant initiating discussion about the idea of changing). A client’s readiness for change may be assessed and Motivational Interviewing provided to suit the clients stage of change. This one-day workshop has been designed to build a framework to engage and motivate resistant clients. The aim of the workshop is to provide staff with the skills to engage reluctant clients, utilising the Stages of Change Model and Motivational Interviewing skills to inspire motivation and enthusiasm.
What is being covered
Identify resistant clients
Understand the reasons for reluctance, including complex barriers
Learn the importance of deliberate and collaborative conversations about change using the Stages of Change Model
Learn motivational interviewing techniques for Employment Services
Learn effective ways to resolve discrepancy and ambivalence
Acquire skills in effective goal setting and change measurement
Learn skills to apply a solution focused, problem solving approach
FACILITATOR
Sharon Mamo
Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down to earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in Employment Services for 8 years. As an expert in encouraging mandated and resistant clients to change, she keynotes at National Conferences on topics of Behavioural Change, AOD, Mental Health and Neuropsychotherapy.
COST
OTHER
At the end of the workshop participants will receive a Certificate of Attendance.
1 NOVEMBER 2018
NESA LEADERSHIP FORUM
Industry Briefing - Employment Policy
What changes are coming for employment services?
WHO SHOULD ATTEND
NESA members only!
This forum is targeted to CEO’s and Senior Industry Executives in the employment services sector.
Topics to be covered...
Targeted jobseeker compliance framework
Online JSCI Trials – what progress has been made
Working with the political landscape – what we need to consider
Presenters
The Hon Kelly O'Dwyer MP
Minister for Jobs, Industrial Relations and Women
Kelly was appointed as the Minister for Jobs and Industrial Relations in the Morrison Government in August 2018 in addition to her role as Minister for Women, which she was appointed to in December 2017.
She is a member of Cabinet and Cabinet’s Expenditure Review Committee (ERC).
In April 2017, Kelly became the first female Cabinet Minister to give birth whilst in office. She was also the first woman to sit in Cabinet in a Treasury portfolio.
Kelly O’Dwyer was elected to represent the people in Higgins in December 2009.
Kelly has held a number of Ministerial positions including Minister for Revenue and Financial Services from July 2016 to August 2018, Minister Assisting the Prime Minister for the Public Service from December 2017 to August 2018, Minister for Small Business and Assistant Treasurer from September 2015 to July 2016 and Parliamentary Secretary to the Treasurer from December 2014 until being appointed to Cabinet in 2015.
The Hon Sarah Henderson, MP
Assistant Minister for Social Services, Housing and Disability Services
Ms Terri Butler MP
Shadow Minister for Young Australians and Youth Affairs and the Shadow Minister for Employment Services, Workforce Participation and Future of Work
Terri is the Shadow Minister for Young Australians and Youth Affairs, the Shadow Minister for Employment Services, Workforce Participation and Future of Work, and the Member for Griffith. She has served in the parliament since 2014, when she was elected in a by-election after former Prime Minister Kevin Rudd left parliament.
As an MP, Terri co-founded the Parliamentary Friends of Innovation and Enterprise, co-chaired parliamentary friends groups for Tourism, the AFLW, and Meals on Wheels. She has previously served as a Shadow Parliamentary Secretary and Shadow Assistant Minister in the fields of domestic violence, universities, and equality. In the latter capacity she worked closely with the LGBTIQ community in relation to attaining marriage equality. Terri has also served on parliamentary committees for employment, education and training, corporations and financial services, social policy, and parliamentary procedure. In 2014, as a new backbencher, she led Labor’s cost of living committee.
Nathan Smyth
Incoming Deputy Secretary Department of Jobs and Small Business
Janine Pitt
Group Manager - Activation & Work for the Dole Group Australian Government Department of Jobs and Small Business
Janine has held senior positions within the Employment, Education and Human Services portfolios with positons involving legislation and policy development, national procurement, national program management and delivery across a broad range of employment, training, skills and Indigenous-specific programs.
Janine was Minister-Counsellor (Employment) to the OECD in Paris and Australia’s representative to the International Labour Organisation. Prior to commencing in that role Janine was the NSW/ACT State Manager for the Commonwealth Department of Education, Employment and Workplace Relations. In this role she delivered programs and services from across the Education and Employment portfolio including employment, disability and remote employment services, early childhood education and care, Indigenous employment and economic development, youth, skills, labour market, industry and regional strategies.
Janine is currently the Group Manager of the Activation and Work for the Dole Group within the Commonwealth Department of Jobs and Small Business. She manages key program elements of the Government’s national employment services program, jobactive, along with job seeker activation, and participation.
AGENDA
9.00 - 9.30
REGISTRATION
9.30 - 10.00
Sally Sinclair welcomes The Hon Kelly O’Dwyer MP
10.00 - 10.30
Industry Update
10.30 - 11.00
Department of Jobs and Small Business - Janine Pitt
11.00 - 11.30
MORNING TEA
11.30 - 12.00
The Hon Sarah Henderson MP
12.00 - 12.15
Introducing Nathan Smyth
12.15 - 1.00
Industry Caucas
1.00 - 2.00
LUNCH
2.00 - 2.30
Ms Terri Butler MP
2.30 - 3.00
Summary of Day
3.00
CLOSE
EVENT PRICES
#1 DELEGATE
-
Tea and coffee at registration
-
Morning and afternoon tea
-
Lunch
#2 DELEGATE
-
Tea and coffee at registration
-
Morning and afternoon tea
-
Lunch
EVENT DETAILS
Thursday 1 November 2018
9.00am - 3.30pm
PARKROYAL Melbourne Airport, Arrival Dr, Melbourne Airport VIC 3045
Friday 23 November 2018
NESA MASTERCLASS SERIES 2
THE BRAVE NEW WORLD OF MARKETING
Join Andrew Griffiths at our upcoming Masterclass
Andrew travels the world teaching organisations how to master their marketing in this brave new world, taking the complexity out of the equation and providing clear, simple advice that will create an approach to marketing that engages and converts.
Andrew is renowned for his lively hands on and robust forums, packed with practical gems.
Topics to be covered
#1. What the new world of marketing actually looks like
#2. The good, the bad and the ugly of marketing – and where most organisations go wrong
#3. Tropic cascade – and how it applies to your business
#4. How well do you really know your customers?
#5. It’s time for some meaningful communication (messages, platforms, storytelling)
#6. Meaningful connection – exactly what is engagement?
#7. The importance of cross industry innovation and communication
#8. How is your corporate karma?
#9. If you’re not growing you’re dying
#10. Bringing it all together
Our Presenter
Andrew Griffiths
Bestselling Author, Entrepreneur and Global Presenter
Who exactly is Andrew Griffiths?
Andrew is known for being a bestselling author and a global presenter. His overnight success is the end result of a lot of hard work, taking his fair share of risks, and learning his lessons to keep on going.
Andrew’s three important keys to success – resilience, belief and determination. Mastering these makes everything change.
Andrew’s obvious success at the recent NESA National Conference was his ability to address issues surrounding business management and marketing at a very practical level.
We received wonderful feedback about Andrew Griffiths from the National Conference in Brisbane –
“He was engaging, well delivered and very relevant.”
“It was about identifying what is unique about us”
“Great content and all very thought provoking” “The opportunities to be able to talk with peers around best practise.”
Limited spots available!
EVENT DETAILS
Friday 23 November 2018
9.00am – 4.00pm
PARKROYAL Melbourne Airport, Arrival Dr, Tullamarine VIC 3045
EVENT PRICES
REGISTRATION
-
PRICE INCLUDES:
-
Tea and coffee at registration
-
Morning and afternoon tea
-
Lunch
NESA Workshop
Emotional Intelligence Self – Awareness
Sydney NESA office
Wednesday 12 June 2019
9am to 4:30pm
DETAILS
DATE: Wednesday 12 June 2019
TIME: 9am tea & coffee for a 9:30am commencement. Finishes around 4:30pm
LOCATION: NESA's Sydney Office
Target Group
All staff
Summary
If your emotional abilities aren’t up to scratch; if you lack self-awareness; if you are not able to manage your confronting emotions; if you lack empathy and have difficulty forging effective relationships, then no matter how smart you are, you are not going to get very far. During this one day workshop, participants will learn the attributes of an emotionally intelligent person. They will leave with knowledge on how to engender and maintain positive relationships, how to foster success and how to remove obstacles to achieving professional and business results. Emotional Intelligence Self – Awareness will help you and your team go to the next performance level.
In this workshop you will explore
- Understanding Yourself: your strengths and your weaknesses
- Self-perception: identifying your own self-image and perceptions of others, recognising blind spots
- Communication Skills: understanding your communication style and the communication styles of others
- Managing Emotions: understanding how thoughts and emotions drive your behaviour, and learning mindfulness techniques to diffuse negative emotions
- Positive Thinking: gaining clarity on your consistent beliefs and how they impact you every day
- Motivators: discovering the top 5 key motivators in your career
- Developing Empathy: how to recognise people’s emotions and show empathy at work
- Building Resilience: strategies to help you navigate through organisational change and restructuring
- Continuous improvement: strategies to increase your self-awareness and advance your career
FACILITATOR
Leonie Lam
Leonie has been recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.
In 2017, she was nominated for the Australian Leadership Excellence Awards, out of 42 nominations, she achieved 6th place in the category of Owner/Entrepreneur Leader of the Year.
As a Trainer, she is passionate about delivering training to help individuals and organisations maximise their performance and make an impact at work. As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training programs.
Leonie has a Bachelor of Arts, Psychology, a Master of Commerce, Human Resources and a Certificate IV in Training and Assessment.
COST
OTHER
All participants that complete the workshop will receive a Certificate of Completion
NESA Workshop
Motivating Resistant Clients
NESA Melbourne office
Friday 26 July 2019
Tea & Coffee at 9am, for a 9:30am sharp commencement. Finishes around 4:30pm
Target Group
All staff
Summary
Resistant clients require a different level of investment to get them motivated and change their mindsets. Specifically designed for the employment services sector, this workshop takes a close look at why clients may be resistant, reluctant or suspicious.
This one-day workshop provides employment consultants and practitioners with the skills to positively engage mandated clients and develop workable relationships. It will enable practitioners to confidently deliver effective services and achieve outstanding and sustainable results. Focusing on client accountability, the skills learnt will enable consultants to encourage clients to take personal responsibility whilst creating motivation. Instead of struggling when confronted by resistant clients, practitioners can adopt a more constructive method to achieving outcomes.
Motivational Interviewing (MI) is a communication method intended to move a person toward change, focusing on exploring and resolving ambivalence as a key to eliciting that change. MI facilitates and engages the client’s own personal motivations as a means to change their behaviour. The practitioner seeks to elicit “change talk” (participant-initiated discussion about the idea of changing), utilising the Stages of Change Model. A client’s readiness for change may be assessed and Motivational Interviewing can be provided to suit the client’s stage of change.
This workshop allows participants to:
- Identify resistant clients
- Understand the reasons for reluctance, including complex barriers
- Learn the importance of deliberate and collaborative conversations about change using the Stages of Change model.
- Learn Motivational Interviewing techniques for employment services
- Learn effective ways to resolve discrepancy and ambivalence
- Acquire skills in effective goal setting and change measurement
- Learn skills to apply a solution-focused problem solving approach
FACILITATOR
Sharon Mamo
Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for 8 years. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy
COST
OTHER
You will learn new strategies and skills to motivate resistant clients, acquired and practiced in a role-play environment All participants will be emailed a Certificate of Attendance after completion. This workshop can be delivered in-house, where it will be contextualised to reflect your organisational procedures and systems.
NESA one day workshop
Emotional Intelligence Self-Awareness
NESA Melbourne office
Thursday 19 September 2019
9am for tea & coffee for a 9:30am start. Usually finished by 4:30pm
Target Group
All staff
Summary
If your emotional abilities aren’t up to scratch; if you lack self-awareness; if you are not able to manage your confronting emotions; if you lack empathy and have difficulty forging effective relationships, then no matter how smart you are, you are not going to get very far. During this one day workshop, participants will learn the attributes of an emotionally intelligent leader. They will leave with knowledge on how to engender and maintain positive relationships, how to foster success and how to remove obstacles to achieving professional and business results. Emotional Intelligence Self-Awareness will help you and your team go to the next performance level.
THIS WORKSHOP WILL EXPLORE
- Understanding Yourself: your strengths and your weaknesses
- Self-perception: identifying your own self-image and perceptions of others, recognising blind spots
- Communication Skills: understanding your communication style and the communication styles of others
- Managing Emotions: understanding how thoughts and emotions drive your behaviour, and learning mindfulness techniques to diffuse negative emotions
- Positive Thinking: gaining clarity on your consistent beliefs and how they impact you every day
- Motivators: discovering the top 5 key motivators in your career
- Developing Empathy: how to recognise people’s emotions and show empathy at work
- Continuous improvement: strategies to increase your self-awareness and advance your career
FACILITATOR
Leonie Lam
Leonie has been recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.
In 2017, she was nominated for the Australian Leadership Excellence Awards, out of 42 nominations, she achieved 6th place in the category of Owner/Entrepreneur Leader of the Year.
As a Trainer, she is passionate about delivering training to help individuals and organisations maximise their performance and make an impact at work. As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training programs.
Leonie has a Bachelor of Arts, Psychology, a Master of Commerce, Human Resources and a Certificate IV in Training and Assessment.
COST
OTHER
All participants will be emailed a Certificate of Attendance after completion. This workshop can be delivered in-house, where it will be contextualised to reflect your organisational procedures and systems.
NESA one day workshop
Emotional Intelligence Self – Awareness
NESA Sydney office
Thursday 26 September 2019
9am for tea & coffee for a 9:30am start. Usually finished by 4:30pm
Target Group
All staff
Summary
If your emotional abilities aren’t up to scratch; if you lack self-awareness; if you are not able to manage your confronting emotions; if you lack empathy and have difficulty forging effective relationships, then no matter how smart you are, you are not going to get very far. During this one day workshop, participants will learn the attributes of an emotionally intelligent leader. They will leave with knowledge on how to engender and maintain positive relationships, how to foster success and how to remove obstacles to achieving professional and business results. Emotional Intelligence Self – Awareness will help you and your team go to the next performance level.
This workshop will explore
- Understanding Yourself: your strengths and your weaknesses
- Self-perception: identifying your own self-image and perceptions of others, recognising blind spots
- Communication Skills: understanding your communication style and the communication styles of others
- Managing Emotions: understanding how thoughts and emotions drive your behaviour, and learning mindfulness techniques to diffuse negative emotions
- Positive Thinking: gaining clarity on your consistent beliefs and how they impact you every day
- Motivators: discovering the top 5 key motivators in your career
- Developing Empathy: how to recognise people’s emotions and show empathy at work
- Continuous improvement: strategies to increase your self-awareness and advance your career
FACILITATOR
Leonie Lam
Leonie has been recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.
In 2017, she was nominated for the Australian Leadership Excellence Awards, out of 42 nominations, she achieved 6th place in the category of Owner/Entrepreneur Leader of the Year.
As a Trainer, she is passionate about delivering training to help individuals and organisations maximise their performance and make an impact at work. As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training programs.
Leonie has a Bachelor of Arts, Psychology, a Master of Commerce, Human Resources and a Certificate IV in Training and Assessment.
COST
OTHER
All participants will be emailed a Certificate of Attendance after completion. This workshop can be delivered in-house, where it will be contextualised to reflect your organisational procedures and systems.
The Working Communities
Congress
Indigenous Employment Forum
2-3 October, 2019
National Centre of Indigenous Excellence, Sydney
THE FORUM
The National Employment Services Association (NESA) in partnership with the OECD Local Development Forum is proud to host The Working Communities Congress Indigenous Employment Forum bringing together experts from Australia, Canada, New Zealand and the OECD to consider policy and approaches to increasing employment rates among Indigenous people.
The Forum is an opportunity to gather insights into past and current policies aimed at increasing economic participation, to look at innovative practices happening both in Australia and internationally, and to discuss the future of public policy strategies related to Indigenous employment and participation.
The OECD Local Development Forum will release its report Indigenous Employment and Skills Strategies in Australia at the Forum.
NESA CDP Members' Meeting
THURSDAY 3 OCTOBER 2019
Immediately after the Forum, on the afternoon of Thu 3 Oct, NESA will be hosting a half-day NESA CDP Members’ Meeting at the same venue.
All NESA Member CDP providers, managers and operational staff are strongly encouraged to attend to exchange ideas and best practice specific to CDP.