Apr
10
Tue
How to Write that Winning Resume webinar @ ONLINE
Apr 10 @ 2:00 pm – 3:00 pm
How to Write that Winning Resume webinar @ ONLINE

NESA Training Events

WEBINAR

How To Write That Winning Resume Webinar

Tuesday 10 April 2018    |    2pm AEST (1:30pm in SA & NT and 12 noon in WA)

Target Group

Designed for Business Development staff, Managers/Team Leaders, Employment Consultants and frontline staff.

Summary

Listen to our top notch marketing guru, Rebecca Herbertson, discuss some of the aspects of writing an effective resume. There will be plenty of time for your questions to be answered. At the end of the webinar, participants will have much greater confidence in their ability to assist job seekers in resume writing.

WHAT YOU CAN EXPECT

Assisting job seekers with resumes is still a core skill of working in Employment Services. This webinar will cover format, length, key words, the do’s and the don’ts, how to address gaps in employment history and most importantly how to adapt your resume to specific job applications. 

FACILITATOR

Rebecca Herbertson (Betterlink Group)

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources.  With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia,  a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.   

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Apr
11
Wed
Communication Skills – Emotional Intelligence, Building Rapport and Resilience Webinar @ ONLINE
Apr 11 @ 2:00 pm – 3:00 pm

NESA Training Events

WEBINAR

Communication Skills - Emotional Intelligence, Building Rapport and Resilience

Wednesday 11 April 2018  |  2.00pm AEST (1.30pm SA & NT and 12 noon in WA)

Target Group

Frontline Staff, Team Leaders, Managers and Consultants

Summary

When working with people from different walks of life on a daily basis communication is extremely important, it is how we effectively manage our interactions that can make profound changes in your relationships.

This webinar will provide tools on how to develop emotional intelligence, rapport and resilience when dealing with jobseekers, employers, staff and colleagues. It will explore the concept of understanding others and communicating clearly as well as setting high standards of interaction.

It will demonstrate how doing these simple things can create positive change and achieve the desired outcomes in every situation.

Expected outcomes

  • Emotional Intelligence Tips
  • Understanding Others
  • Building Rapport
  • Developing Resilience
  • Influencing Power

FACILITATOR

Matt Luttrell (Bounce Australia)

Matt Luttrell has over 15 years management experience that includes 6 years managing hotels in Melbourne and Geelong and 9 years experience in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry.

Matt lists his strengths as Integrity, Honesty and Accuracy, all of which are critical components when building and maintaining relationships with key stakeholders. Matt is now the National Program Manager at Bounce Australia where he is in regular contact with management and staff of Employment Services and Corporate Organisations to develop programs that add value to their services (in other words, Matt walks the talk himself).

READ MORE

Matt Luttrell

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

Each session is expected to run for approximately an hour, including ample Q&A time. Once the series has been completed you will be sent a Certificate of Completion for your portfolio. Registrants will also receive a PDF copy of the presentation. Please note, if you have registered and on the day cannot make it, please speak to Max.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Apr
12
Thu
How to Build Rapport in 23 Seconds webinar @ ONLINE
Apr 12 @ 2:00 pm – 3:00 pm
How to Build Rapport in 23 Seconds webinar @ ONLINE

NESA Training Events

WEBINAR

How to Build Rapport in 23 Seconds

Thursday 12 April 2018 | 2:00pm AEST (1:30pm SA & NT and 12 noon in WA)

Target Group

Front line staff and Site Managers

Summary

We’ve all heard how much first impressions matter, but when you’re in the sales game, it’s absolutely crucial. It could be the difference between closing a deal or getting hung up on, in
the first phone call. This webinar will explore how to build rapport with someone in the first 23 seconds and how that can increase your sales performance.

What’s being covered:

  • Why it all starts with mindset
  • Why the first 23 seconds is crucial to creating a good impression
  • Introduction to Emotional Intelligence
  • Understanding the four personality types (DISC)
  • How to captivate your prospect’s attention
  • Timing your pitch perfectly
  • Learn to decrease the amount of rejections
  • Understand the client’s psychology and mindset.

FACILITATOR

Raimond Volpe

Raimond is an established and experienced Sales Trainer. He has over 25 years sales experience in finance, recruitment and pharmaceutical industries. He was the #1 BDM at Toll People for two years in a row, winning the National Finance Industries, BDM of the Year Award. Prior to sales, he was the director of Five Finance, a mortgage broking and insurance company that won many awards including the Allianz & Tower Finance Broker Company of the Year Award in 2007.
Mindset plays a big part in Raimonds’ sales training, as the right attitude is an integral part in a successful sales process.
Raimond is an International Best Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after it’s release, it became an international bestseller in x5 countries. Since then, it has been number #1 in Australia in the Self Help Category for the past 10 months in a row.Raimond believes that with a solid sales process, winning attitude and advanced selling skills, excellence can be achieved in any industry.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Apr
18
Wed
A Unique 8-point strategy for Coaching Job Seekers to Succeed in Job Interviews @ National broadcast
Apr 18 @ 2:00 pm – 3:00 pm
A Unique 8-point strategy for Coaching Job Seekers to Succeed in Job Interviews @ National broadcast

NESA Training Events

WEBINAR

A Unique 8-point strategy for Coaching Job Seekers to Succeed in Job Interviews

Wednesday 18 April 2018    |    2pm AEST (1:30pm in SA & NT and 12 noon in WA)


REGISTER NOW


NEWSLETTER SUBSCRIPTION

Target Group

All Frontline staff

WHAT YOU CAN EXPECT

People rarely receive any positive feedback in their career, what their strengths are and what makes them unique. It is no different for job seekers, but it is important that they have the self-confidence to succeed in their job interviews; if you are to achieve your KPIs in employment outcomes.

This webinar will explore:

  • A unique 8-point strategy of how you can coach your job seekers to be successful in their job interviews.
  • You will learn how to build their self- confidence.
  • You will learn how to provide sound feedback on their career.
  • You will feel more empowered to coach your job seekers to success with these new strategies.

FACILITATOR

Leonie Lam

Leonie has been recognised for her outstanding facilitation skills, customer service excellence and her genuine interest in helping people and organisations. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.

As a Career Coach, she has helped more than 200 people secure employment in Australia. As a Trainer, she is passionate about delivering training to organisations to help individuals and organisations maximise their performance and achieve their strategic objectives. She consistently receives outstanding feedback in her training programs.

COST

NESA Member

$
60
00
per registrant

  • Prices are inclusive of GST


REGISTER NOW

REGISTER NOW

Non-member

$
75
00
per registrant

  • Prices are inclusive of GST


REGISTER NOW

REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL


TRAINING CATALOGUE


LEADERSHIP CATALOGUE

Apr
20
Fri
The Reverse Marketing with Intent Webinar @ Webinar
Apr 20 @ 2:00 pm – 3:00 pm

NESA Training Events

WEBINAR

Reverse Marketing with Intent

Friday 20 April 2018    |    2.00pm AEST

Target Group

All staff that engage with employers

Summary

In this webinar Matt Luttrell will discuss reverse marketing strategies to place priority jobactive and DES job seekers into the hidden job market. The focus is on making contact with specific employers. It will explore getting the job seeker and employment services practitioners ready to make a reverse marketing call, and how to manage the call including handling objections. 

The focus of this webinar is not on vacancy development for job matching. So what can you expect? It will cover becoming “one” with the employer so that we understand the fit with the employee and the new opportunity that presents. Reverse marketing isn’t all about providers getting a placement, it’s much bigger than that! The placement is the result – the real key is understanding what the employer is looking for and matching a strong candidate to an opportunity. 

What’s being covered

  • Preparation is key
  •  Be in a positive mindset
  • What approaches have the best results 
  • What to look for, what to listen for 
  • What is the best way to respond to objections 

FACILITATOR

Matt Luttrell (Bounce Australia)

Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and 9 years’ experience in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry…. READ MORE

Matt Luttrell

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Apr
24
Tue
6 Things to Focus on when Working with Mandated Job Seekers Webinar
Apr 24 @ 2:00 pm
6 Things to Focus on when Working with Mandated Job Seekers Webinar

NESA Training Events

WEBINAR

6 Things to Focus on when Working with Mandated Job Seekers

Tuesday 24 April 2018    |    2pm AEST (1:30pm in SA, & NT and 12 noon in WA)


REGISTER NOW


NEWSLETTER SUBSCRIPTION

Target Group

Designed for Business Development staff, Managers/team leaders, Employment Consultants and Frontline staff.

Summary

This webinar provides frontline staff with explanations of subconscious engagement drivers and the tools to work with the job seeker and employers to create and sustain successful employment outcomes. Consultants will be empowered to ask the right questions, to know what is important, to build rapport, to be authentic in their communication and much more.

WHAT YOU CAN EXPECT

Join Matt Luttrell as he discusses the 6 things to focus on:

  •  Become the anchor for positive placements of job seekers
  • Get clarity on needs/vision by asking the right questions
  • Be authentic in your communication
  • ‘Be your word’ – do what you say you are going to do; do it when you say you are going to do it
  • Know what is important and deliver on that
  • Build rapport, develop a sense of trust which allows you to positively influence your job seekers

FACILITATOR

Matt Luttrell (Bounce Australia)

With over six years’ experience managing hotels in Melbourne and Geelong, and over ten years’ experience in Employment Services in both front line and management roles, Matt has seen it all. He has worked in priority regions where high levels of anti-social behaviour are prevalent. Matt is educated and experienced in conflict management, believing that the real secret is to be able to identify a challenging situation and effectively communicate with the individual to gain a mutually agreed outcome.

COST

NESA Member

$
60
00
per registrant

  • Prices are inclusive of GST


REGISTER NOW

REGISTER NOW

Non-member

$
75
00
per registrant

  • Prices are inclusive of GST


REGISTER NOW

REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL


TRAINING CATALOGUE


LEADERSHIP CATALOGUE

Apr
27
Fri
Post Placement Support (PPS) webinar @ ONLINE
Apr 27 @ 2:00 pm – 3:00 pm

NESA Training Events

WEBINAR

Post Placement Support (PPS) webinar

Friday 27 April 2018    |    2pm AEST (1:30pm in SA & NT and 12 noon in WA)

Target Group

Case managers, employment consultants and all frontline staff that support job seekers in their placement

Summary

Post Placement Support (PPS) is a great way of gathering intelligence that can drive a strong plan to ensure job seekers maximise their sustainable employment opportunity. This task should not be a “tick a box” exercise, it is a critical component to ensure we are identifying any red flags that exist within early stages of employment and act upon them accordingly. If performed correctly, PPS will be seen as a genuine value add to your employers customer service experience and will provide a support mechanism for the new employee as they enter into a new environment.

Expected outcomes

  • Be Prepared – Go in with a plan that is tailored to the employee 
  • Transparency and Clarity – Is the Employer / Employee clear on the benefits of spending the time to answer these questions?
  • Communication – How to identify concerns by listening for tones and language
  • Action Plans – How to record and escalate information to the appropriate person

FACILITATOR

Matt Luttrell (Bounce Australia)

Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and a decade in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.
 READ MORE

Matt Luttrell

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

May
23
Wed
Understand how online applications and recruitment databases are screening out your job seekers’ resumes webinar @ ONLINE
May 23 @ 2:00 pm – 3:00 pm

NESA Training Events

WEBINAR

Understand How Online Applications And Recruitment Databases Are Screening Out Your Job Seekers' Resumes

Wednesday 23 May 2018  |  2:00pm AEST (1:30pm SA & NT and 12noon WA)

Target Group

Designed for Business Development staff, Managers/team leaders, Employment Consultants and frontline staff

Summary

Have you ever pulled together a great job application, flicked it off, waited, waited and waited, and received no reply ? These days many organisations use HR Software to screen out your documents based on formatting, lack of key words and other things that you may not be aware of.

This topic is particularly relevant to those consultants who are assisting job seekers with online applications. The shift from human eyes to computer software analysing applications has changed the way successful resumes are formatted. This webinar will provide an understanding of those changes and how they are impacting on your job seekers’ success. It will make you look at your resume templates in a whole new light.

Please note that the session has been updated recently and attendees will now receive a page of important links.

WHAT YOU CAN EXPECT

  • An understanding of how online applications are processed by screening software – essential to know so your clients aren’t screened out on the first pass
  • The importance of key words in your job seeker’s application – and matching these to the advertisement or industry that they are applying for
  • Formatting and making things pretty – why this doesn’t work with online applications
  • Keeping it simple – how irrelevant or complex information on your online resume or application can be hurting your client’s chances of ending up on the ‘yes’ list

FACILITATOR

Rebecca Herbertson (Betterlink Group)

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development as well as qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO, she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and a trainee Life Coach.

READ MORE

NESA Training Partner Rebecca Herbertson

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

May
29
Tue
Mental Health – A Quick Response webinar @ National broadcast
May 29 @ 2:00 pm
Mental Health - A Quick Response webinar @ National broadcast

NESA Training Events

WEBINAR

Mental Health - a quick response

Tuesday 29 May 2018    |    2pm AEST (1:30pm in SA & NT and 12 noon in WA)

Target Group

All staff

Summary

Mental health problems are all too common in our communities, and we seek to avoid language that could trigger episodes or make matters worse. However, front line staff may come across situations where a client needs immediate assistance. The aim of this webinar is to provide you with information so you can feel comfortable about how you respond to a person with a mental health problem. Tune in and listen to Ian Mackie comprehensively discuss and answer your questions on responding to and supporting a person with a mental health condition within the employment services environment.

key elements

  • How social norms are formed
  • How to speak and interact to avoid triggering episodes or making matters worse
  • When something is not quite right
  • How do we conduct our business so that we avoid copycat behaviours
  • Referral and follow up
  • Helping yourself – building an affirming workplace culture

FACILITATOR

Ian Mackie

Ian has had a long and distinguished career in Queensland schools. He has worked across the state in teaching and principal roles. In the 1990’s he was President of the Teachers’ Union and went on to a long career as a very senior public servant. He served as the first Training Ombudsman returning to schools in 2005 to achieve national acclaim for the “job guarantee” methodology now used in many high schools around the country. He left the Public Service as an Assistant Director General in 2011 to pursue his interest in improving outcomes for Indigenous students. This has led to his intense study and research into the use of Nudge Theory in all schools. He is connected at highest levels of government and business. 

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jun
21
Thu
NESA DES Forum | New Days – New Ways @ Mantra Tullamarine Hotel, Melbourne
Jun 21 @ 9:00 am – 4:30 pm

Why you should attend

DES managers need to understand person centered approaches and adopt new techniques to drive quality services and high performing teams. This interactive workshop will cover practical information and techniques for leading effective service and performance.

Our DES forum is specifically designed to meet the needs of:

Regional Managers
Site Managers
New DES Providers

Topics covered

Making Connections

• Lived experience and why it matters

• Understanding the disability landscape

• Identifying and connecting with key referral partners

Service Management

• DEEDS, guidelines and provider compliance

• Achieving performance through 30 30 30 caseload management

• Engagement - reducing resistance through practical person centered approaches

• Building better practice through leading strategic interventions

Maximising Performance

• Retaining employers

• Collaborating for success

• Outcome sustainability through effective post placement and ongoing support

• Tools and resources

Leading services and performance in a consumer driven market

Meet our presenters

NESA Staff Annette Gill

Annette Gill

NESA Principal Policy Advisor

Annette has worked with not for profit, private and local government organisations and has been involved in State and Commonwealth funded employment services since the early 1990’s. Annette was Policy Manager at NESA from 2003 - 2013. Prior to commencing her current consultancy business, Annette held the role of Policy and Research Manager of Karingal a large community and disability services organisation with annual revenue of approximately $100 m and which was part of the NDIS Barwon trial. Annette led the policy and research agenda as well as undertaking bid management contributing to organisational growth, particularly in its aged care and employment services divisions.

NESA Staff Vanessa Puopolo

Vanessa Puopolo

NESA Policy Advisor

Vanessa has worked in the employment services sector for over 9 years after completing a Bachelor of Applied Science (Disability) in 2007. In 2013 Vanessa joined the NESA policy team engaging with NESA members through outreach to identify operational and policy related issues across the breadth of all employment programmes including jobactive, DES, TTW and WfD, she is focused on being a voice and influence that helps shape employment programme settings to achieve operational efficiencies for staff whilst ensuring programmes tangibly meeting the needs of job seekers through effective and efficient services.

Event Details

Thursday 21 June 2018
Registration 9.00am
Workshop 9.30am - 4.30pm
Mantra Tullamarine Hotel, Melbourne
Cnr Melrose Drive & Trade Park Drive, Tullamarine
Shuttle Bus from/to Airport: Complimentary

Event prices

NESA MEMBER REGISTRATION

.
$ 520
00
PER PERSON
  • PRICE INCLUDES:
  • Tea and coffee at registration
  • Morning and afternoon tea
  • Lunch

NESA MEMBER GROUP REGISTRATION

3 OR MORE PEOPLE
$ 390
00
PER PERSON
  • PRICE INCLUDES:
  • Tea and coffee at registration
  • Morning and afternoon tea
  • Lunch

NON-MEMBER REGISTRATION

.
$ 655
00
PER PERSON
  • PRICE INCLUDES:
  • Tea and coffee at registration
  • Morning and afternoon tea
  • Lunch