May
15
Tue
Managing Challenging and Aggressive Client Behaviour Coaching Programme @ Online
May 15 @ 2:00 pm – 3:30 pm

NESA Training Events

2 PART COACHING PROGRAMME

Managing Challenging and Aggressive Client Behaviour

Starts Tuesday 15 May 2018 | 2:00pm AEST (1:30pm SA & NT,and 12 noon WA)

Target Group

Team Leaders, Managers, all Frontline staff

Summary

When working with people from different walks of life on a daily basis, and often requesting them to undertake activities they may not be enthusiastic about, some level of challenging behaviour is inevitable. This is a two session coaching programme designed to build skills in dealing effectively with challenging behaviour from an employment service industry perspective.

The coaching programme aims to provide you with all the skills to help you understand and deal with the challenges of a modern-day client-centred employment service. Participants will acquire knowledge on how to enhance their communication techniques and to avoid conflict in the workplace. Participants are expected to contribute to the discussion of techniques and to consider alternative and innovative approaches. The model of delivery for this coaching program requires “learning by doing”, an active learning approach whereby learners will be given work-based activities to be completed as part of the series.

What’s being covered

Session one : Self-management, resilience, and communication & listening skills. Session is being held on Tuesday 15 May 2018 at 2pm AEST

  • Understand the principles of how to self-manage and remain resilient in confronting situations.
  • How to maintain safe limits and set client expectations.
  • Understand how good communication can influence people.
  • Learn how to develop effective listening skills and assist clients to develop new skills in communication.

Activity : Provide a written example of a time when you were confronted by disruptive behaviour and what you did to de-escalate and minimise the effects.

 Session two : Barriers and limiting client behaviour, responding effectively, and maintaining personal and others’ safety. Session is being held on Tuesday 22 May 2018 at 2pm AEST

  • Understand the barriers to effective communication and how to maintain limits on client behaviour
  • How to recognise and deal with clients effectively when you feel like you are being provoked.
  • Have opportunities through case examples to link theory to practice and application for a safe environment.

FACILITATOR

Matt Luttrell

With over six years’ experience managing hotels in Melbourne and Geelong, and over ten years’ experience in Employment Services in both front line and management roles, Matt has seen it all. He has worked in priority regions where high levels of anti-social behaviour are prevalent.… READ MORE

Matt Luttrell

COST

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

May
18
Fri
ESSENTIAL SKILLS: MEETING DES 2018 CONTRACT OUTCOMES (2 part) coaching programme @ National broadcast
May 18 @ 2:00 pm – 3:30 pm
ESSENTIAL SKILLS: MEETING DES 2018 CONTRACT OUTCOMES (2 part) coaching programme @ National broadcast

NESA Training Events

2 PART COACHING PROGRAMME

ESSENTIAL SKILLS: MEETING DES 2018 CONTRACT OUTCOMES Coaching Programme

Starts Friday 18 May | 2:00pm AEST

Target Group

Management, site managers, programme coordinators and experienced employment consultants

Summary

This two part on line coaching programme is designed to improve staff understanding of the delivery of the DES 2018 contract. It will focus on what is expected in DES 2018 and includes strategies to increase programme performance and improved delivery.

 Each webinar session is expected to run for approximately 90 minutes including ample Q&A and discussion time. 

All registrants will receive a PDF copy of the presentation and a Certificate of Completion

WHAT YOU CAN EXPECT

Session 1: Optimising DES 2018 delivery, engagement, retention and process – Friday  18 May 2018 at 2pm AEST (1:30 pm in SA & NT, 12 noon in WA)

  • What has changed (including the Targeted Compliance Framework)?
  •  Consumer choice
  •  Why should they come to you?
  •  Now that you have them, how do you keep them?
  •  Key requirements

Session 2: DES 2018 contract and compliance requirements – Friday 25 May at 2pm AEST (1:30 pm in SA & NT, 12 noon in WA)

  • Outcomes, service and job placement fee compliance
  •  Star Ratings and Performance Framework
  •  Demonstrating service commitments, National Standards for Disability Services (overview) and tender commitments
  • Exploration of the ongoing support processes
  •  Effective case noting

FACILITATOR

Matt Eldridge

With over 20 years practising and studying leadership and management in a range of community and business settings, Matt is committed to innovation and to motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. He has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance. His focus (and enthusiasm) has always been about providing staff, teams and organisations with the right training and tools to better achieve stronger outcomes.

COST

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jun
13
Wed
DES 2018 Employment Consultant Induction @ National broadcast
Jun 13 @ 2:00 pm – 3:30 pm
DES 2018 Employment Consultant Induction @ National broadcast

NESA Training Events

3 PART COACHING PROGRAMME

DES 2018 Employment Consultant Induction

Starts Wednesday 13 June 2018 | 2:00pm AEST

Target Group

New DES Frontline staff

Summary

In a complicated and constantly changing industry, giving the right support to new staff is critical so they can hit the ground running and avoid feeling overwhelmed. Our DES 2018 Employment Consultant Induction series can help them feel comfortable and understand the industry context and framework that they are now working with. It will help you to retain staff and avoid having to go through the costly recruitment process again. Our aim is to assist them to settle in quickly and become productive as soon as they can. The series will also be useful for existing staff that need a refresher or are returning to work after a long absence (such as maternity or long service leave). 

Our Employment Consultant Induction coaching programme has a focus on the DES 2018 core elements and the soft skills required for positive client engagement, job placement and effective post placement support. The sessions are full of observed good practices, tips and advice.

WHAT YOU CAN EXPECT

Over three on-line webinar sessions, Matt Eldridge will comprehensively introduce staff to the components and good practice soft skills that makes an effective and efficient employment services industry. The webinars will take participants through a range of strategies so they can perform effectively with customers, while touching on the KPI measures and compliance requirements. Our training is operational and complimentary to your internal induction programmes. 

Each session is expected run for approximately an hour and a half. This live broadcast will include ample Q&A time. The model of delivery for this coaching programme requires learners to “learn by doing”, which is an active learning approach whereby learners will be given work-based activities to be completed as part of the series. Once the series has been completed you will be forward a Certificate of Completion for your portfolio.

 

Expected outcomes

  • Session 1 – Introduction, KPI and meeting expectations (Broadcasts on Wednesday 13 June 2018 at 2pm AEST (1:30pm SA and NT and 12noon WA)
  • Brief history of employment services
  • Role of the consultant
  • Contract and service delivery
  • DES 2018 contract KPI’s and remaining compliant
  • Managing participant expectations 
  • Core DES 2018 servicing steps 
  • Social security law
  • Consultant tools of the trade
  • Appointment management

Activity: Research and summarise what is a “Client Centred focussed service”

Session 2 – Working with participants (Broadcasts on Friday 15 June 2018 at 2pm AEST (1:30pm SA & NT and 12noon WA)

  • Activity discussion
  • Case management planning skills to meet KPI
  • Participant centred servicing.
  • Case note structure and strategies
  • Creating effective Job Plans
  • Resume building
  • Challenges to employment

Activity: Research the Disability Service Standards and Principles – what are they?

Session 3 – Wrap around serving your participants (Broadcasts on Friday 22 June 2018 at 2pm AEST (1:30pm SA & NT and 12noon WA)

  • Activity discussion
  • Lifestyle adjustment
  • DES Post Placement Support process and strategies for when placements fall over
  • Engaging stake holders
  • DES Outcome cycle
  • Ongoing support
  • Job in jeopardy
  • Individual rights

FACILITATOR

Matt Eldridge

With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and to motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. He has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance. His focus (and enthusiasm) has always been about providing staff, teams and organisations with the right training and tools to better achieve stronger outcomes.

COST

NESA Member

$ 180
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 225
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jun
21
Thu
NESA DES Forum | New Days – New Ways @ Mantra Tullamarine Hotel, Melbourne
Jun 21 @ 9:00 am – 4:30 pm

Why you should attend

DES managers need to understand person centered approaches and adopt new techniques to drive quality services and high performing teams. This interactive workshop will cover practical information and techniques for leading effective service and performance.

Our DES forum is specifically designed to meet the needs of:

Regional Managers
Site Managers
New DES Providers

Topics covered

Making Connections

• Lived experience and why it matters

• Understanding the disability landscape

• Identifying and connecting with key referral partners

Service Management

• DEEDS, guidelines and provider compliance

• Achieving performance through 30 30 30 caseload management

• Engagement - reducing resistance through practical person centered approaches

• Building better practice through leading strategic interventions

Maximising Performance

• Retaining employers

• Collaborating for success

• Outcome sustainability through effective post placement and ongoing support

• Tools and resources

Leading services and performance in a consumer driven market

Meet our presenters

NESA Staff Annette Gill

Annette Gill

NESA Principal Policy Advisor

Annette has worked with not for profit, private and local government organisations and has been involved in State and Commonwealth funded employment services since the early 1990’s. Annette was Policy Manager at NESA from 2003 - 2013. Prior to commencing her current consultancy business, Annette held the role of Policy and Research Manager of Karingal a large community and disability services organisation with annual revenue of approximately $100 m and which was part of the NDIS Barwon trial. Annette led the policy and research agenda as well as undertaking bid management contributing to organisational growth, particularly in its aged care and employment services divisions.

NESA Staff Vanessa Puopolo

Vanessa Puopolo

NESA Policy Advisor

Vanessa has worked in the employment services sector for over 9 years after completing a Bachelor of Applied Science (Disability) in 2007. In 2013 Vanessa joined the NESA policy team engaging with NESA members through outreach to identify operational and policy related issues across the breadth of all employment programmes including jobactive, DES, TTW and WfD, she is focused on being a voice and influence that helps shape employment programme settings to achieve operational efficiencies for staff whilst ensuring programmes tangibly meeting the needs of job seekers through effective and efficient services.

Event Details

Thursday 21 June 2018
Registration 9.00am
Workshop 9.30am - 4.30pm
Mantra Tullamarine Hotel, Melbourne
Cnr Melrose Drive & Trade Park Drive, Tullamarine
Shuttle Bus from/to Airport: Complimentary

Event prices

NESA MEMBER REGISTRATION

.
$ 520
00
PER PERSON
  • PRICE INCLUDES:
  • Tea and coffee at registration
  • Morning and afternoon tea
  • Lunch

NESA MEMBER GROUP REGISTRATION

3 OR MORE PEOPLE
$ 390
00
PER PERSON
  • PRICE INCLUDES:
  • Tea and coffee at registration
  • Morning and afternoon tea
  • Lunch

NON-MEMBER REGISTRATION

.
$ 655
00
PER PERSON
  • PRICE INCLUDES:
  • Tea and coffee at registration
  • Morning and afternoon tea
  • Lunch
Jun
25
Mon
DES 2018 Engagement and Retention Skills workshop @ Melbourne NESA Office
Jun 25 @ 9:30 am
DES 2018 Engagement and Retention Skills workshop @ Melbourne NESA Office

NESA Training Events

WORKSHOP

DES 2018 Engagement and Retention Skills

Melbourne | Monday 25 June 2018 | Starts 9.30am sharp

DETAILS

DATE:  Monday 25 June 2018

TIME:  9am, for 9:30am start. Finished by 4:30pm 

LOCATION:  Central location Melbourne

Target Group

Team Leaders, Managers, all frontline staff

Summary

The DES sector is about to experience the biggest shift in service delivery since its inception – the service offered by frontline staff will change from a participation model to a customer-centred model. 

To support your staff in the transition to DES 2018 and the new client-focused environment, NESA has engaged with BOUNCE consultancy to develop and deliver this workshop.

This one day workshop will give employment services operational staff and their managers best practice strategies and techniques that they will be able to implement on a daily basis.

Topics being covered

A BOOST TO YOUR CAPABILITY 

  • The change to the new customer-focussed world
  • Practical emotional intelligence tips to engage & retain clients 

DEVELOP ATTRACTION & ENGAGEMENT STRATEGIES 

  • What will attract clients to your service?
  • Learn to balance mutual obligation with choice & control – Know what your clients really want 

TRANSFORM YOUR SERVICE DELIVERY MODEL 

  • Refine your service delivery
  • Be competitive in the new world
  • Change participants’ mindsets without them changing providers 

FACILITATOR

Matt Luttrell

Matt Luttrell has over 15 years’ management experience that includes many years managing hotels in Melbourne and Geelong and a decade in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.

COST

NESA Member

$ 300 1 - 3 registrants
  • Prices are inclusive of GST
REGISTER NOW

NESA Member

$ 250 4 - 9 registrants
  • Prices are inclusive of GST
REGISTER NOW

NESA Member

$ 200 10 plus registrants
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 375 per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

All participants that complete workshop will receive a Certificate of Completion and leave with a comprehensive Professional Training workbook

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jul
10
Tue
jobactive Employment Consultant Induction @ National broadcast
Jul 10 @ 2:00 pm – 3:30 pm
jobactive Employment Consultant Induction @ National broadcast

NESA Training Events

3 PART COACHING PROGRAMME

jobactive Employment Consultant Induction

Starts Tuesday 10 July 2018 | 2:00pm AEST

Target Group

New jobactive Employment Consultants (will also be useful for existing staff that need a refresher or are returning to work after a long absence (such as maternity or long service leave).

Summary

In a complicated and constantly changing industry, giving the right support to new staff is critical so they can hit the ground running and avoid feeling overwhelmed. Our Employment Services Industry jobactive Employment Consultant Induction series can help them feel comfortable and understand the industry context and framework that they are now working in. This will help you to retain staff and to avoid having to go through the costly recruitment process again. Our aim is to assist them to settle in quickly and become productive as soon as they can. 

WHAT YOU CAN EXPECT

Over three webinar sessions, Matt Eldridge will comprehensively introduce staff to the good practice soft skills essential to an effective and efficient employment services delivery. The webinars will take participants through a range of strategies, while also touching on KPI measures and compliance requirements. The model of delivery for this coaching program requires learners to “learn by doing”. Our training is operational and complimentary to your internal induction programs. 

 Our jobactive Employment Consultant Induction coaching programme has a focus on the jobactive program core elements and the soft skills required for positive client engagement, job placement and effective post placement support. The sessions are full of observed good practices, tips and advice.

Each session is expected to run for approximately an hour and a half, including ample Q&A time. Once the series has been completed you will be sent a Certificate of Completion for your portfolio. Registrants will also receive a PDF copy of the presentation. 

About the three sessions

WEBINAR 1 – Appointment and Interview Skills (Broadcasts on Tuesday 10 July 2018 at 2pm AEST) 

  • Brief introduction to the industry 
  • Consultants’ “tools of the trade”
  • Negotiation strategies
  •  Creating behavioural change
  •  Effective questioning strategies
  • Strategies for client cohorts
  • Effective interviewing
  • Working with resistance

Activity: Segment your caseload into industry and client cohort groups

 

WEBINAR 2 – Service Delivery (Broadcasts on Tuesday 17 July 2018 at 2pm AEST)

 

  • Case management strategies to meet KPI’s
  • Case noting strategies
  • Creating effective Job Plans
  • Job seeker compliance and reporting – high level KPI measures and the continuous improvement role of compliance
  • Effective diary management
  • Activity management
  • Client marketing strategies
  • Proof of service
  • Resume building

Activity: Demonstrate key steps to meeting service delivery commitments and techniques for speed of placement

WEBINAR 3 – Outcomes Requirements (Broadcasts on Tuesday 24 July 2018 at 2pm AEST)

 

  • Post placement support process
  • Outcome cycle
  • Evidence collection
  • Strategies for when placements fail
  • Strategies to ensure clients declare income
  • Technology to support the job seeker and employer
  • Workplace modification

FACILITATOR

Matt Eldridge (controlled Chaos)

With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and to motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. He has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance. His focus (and enthusiasm) has always been about providing staff, teams and organisations with the right training and tools to better achieve stronger outcomes.

COST

NESA Member

$ 180
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 225
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jul
19
Thu
Managing Challenging and Aggressive client behaviour coaching programme @ National broadcast
Jul 19 @ 2:00 pm – 3:00 pm
Managing Challenging and Aggressive client behaviour coaching programme @ National broadcast

NESA Training Events

2 PART COACHING PROGRAMME

Managing Challenging and Aggressive Client Behaviour

Thursday 19 July 2018 | 2:00pm AEST

Target Group

All staff

Summary

When working with people from different walks of life on a daily basis, and often requesting them to undertake activities they may not be enthusiastic about, some level of challenging behaviour is inevitable. This is a two session online coaching programme designed to build skills in dealing effectively with challenging behaviour from an employment service industry perspective.

The coaching programme aims to provide you with all the skills to help you understand and deal with the challenges of a modern-day client-centred employment service. Participants will acquire knowledge on how to enhance their communication techniques and to avoid conflict in the workplace. Participants are expected to contribute to the discussion of techniques and to consider alternative and innovative approaches. The model of delivery for this coaching program requires “learning by doing”, an active learning approach in which learners will be given work-based activities to be completed as part of the series.

 

WHAT YOU CAN EXPECT

Session one : Self-management, resilience, and communication & listening skills. Session is being held on Thursday 19 July 2018 at 2pm AEST (1:30pm SA & NT, and 12 noon WA)

  • Understand the principles of how to self-manage and remain resilient in confronting situations.
  • How to maintain safe limits and set client expectations.
  • Understand how good communication can influence people.
  • Learn how to develop effective listening skills and assist clients to develop new skills in communication.
 Activity : Provide a written example of a time when you were confronted by disruptive behaviour and what you did to de-escalate and minimise the effects.
 
 
Session two : Barriers and limiting client behaviour, responding effectively, and maintaining personal and others’ safety. Session is being held on Thursday 26 July 2018 at 2pm AEST (1:30pm SA & NT, and 12 noon WA)
 
  • Understand the barriers to effective communication and how to maintain limits on client behaviour
  • How to recognise and deal with clients effectively when you feel like you are being provoked.
  • Have opportunities through case examples to link theory to practice and application for a safe environment

Extra details

Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time. 

A PDF copy of the presentation and a Certificate of Completion will be distributed to all registrants once the series has been completed.

FACILITATOR

Matt Luttrell (BOUNCE Australia)

With over six years’ experience managing hotels in Melbourne and Geelong, and over ten years’ experience in Employment Services in both frontline and management roles, Matt has seen it all. He has worked in priority regions where high levels of anti-social behaviour are prevalent. Matt is educated and experienced in conflict management believing that the real secret is to be able to identify a challenging situation and effectively communicate with the individual to gain a mutually agreed outcome.    

COST

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Aug
8
Wed
NESA National Conference 2018 @ Hilton Hotel Brisbane
Aug 8 – Aug 9 all-day

NESA National Conference | 8 - 9 August 2018 | Hilton Hotel Brisbane

Inspiring Progress

Building resilience and agility through focussed leadership

Who Should Attend

This conference has something for everyone in the employment services sector! Delegates will have the opportunity to attend plenary and workshop sessions that explore current issues, global trends and the broader policy environment shaping the sector. The programme will be relevant to all employment services.

"The NESA conference was a positive experience that allowed me to feel a sense of industry inclusion and recognition. This confidence will prompt me to explore new ideas and challenge my comfort zone."

- 2017 Conference Delegate

Our Event Speakers

Plenary Speakers

Assistance Minister Jane Prentice

THE HON JANE PRENTICE MP

Assistant Minster for Social Services and Disability Services

NESA National Conference 2018 speaker The Hon Ed Husic MP

THE HON ED HUSIC MP

Shadow Minister for Employment Services, Workforce Participation and Future of Work, Shadow Minister for the Digital Economy

NESA Conference Speaker 2018 Zed Seselja

SENATOR THE HON ZED SESELJA

Assistant Minister for Social Services and Disability Services

2018 NESA Conference Speaker Sir Bill English

SIR BILL ENGLISH

Sir Bill English served in the New Zealand Parliament from his election in 1990 representing rural Southland until February 2018.

Mike Symonds - MC

"Highly engaging, practical and fun!" Mike Symonds is a playful and engaging Keynote Speaker and Corporate MC who will educate, inspire and entertain you.

Rowena McNally

rOWENA mCnALLY

Independent Chair
NESA

Sally Sinclair NESA CEO

Sally Sinclair

CEO
NESA

ANDREW GRIFFITHS

Andrew is a global commentator covering innovative business, customer connection and entrepreneurialism.

Professor Kristy Muir

CEO Centre for Social Impact (CSI) and member of UNSW Sydney’s Council

Michael McQueen - Conference 2018 Speaker

Michael McQueen

A multi-award winning speaker, trend forecaster and six-time bestselling author.

NESA National Conference Speaker Kathy Kelly

Kathy Kelly

Kathy’s story isn't just about loss and immense grief, it's about resilience and courage and the determination to stand up and change a broken system.

DAY 1 - Workshop Presenters

2018 NESA Conference Speaker Chris Kerr

Chris Kerr

Recipient of the 2003 Centenary Medal for service to the disabled community WA Disability Services Commission "Count Me In" Mid-West Ambassador

NESA National Conference Speaker Peter De Natris

Peter De Natris

Strategic Advisor at National Disability Insurance Agency

Teresa Pilbeam

Teresa Pilbeam

National Coordinator Early Days and Indigenous Liaison Programs

NESA National Conference Speaker Sean Armistead

SEAN ARMISTEAD

General Manager - Indigenous and Community Engagement at Sodexo

NESA National Conference Speaker Lindsey Ricker

Lindsey Ricker

OECD - Policy Analyst, LESI Programme (Local Employment, Skills and Social Innovation)

NESA National Conference 2018 Speaker Jody Hamilton

JODY HAMILTON

Lead Facilitator and Founder at LIFT Social Enterprise - I LIFT, You LIFT, We LIFT

2018 NESA Conference Speaker Patrick Herd

Patrick Herd

Principal Consultant Community Business Australia

Kristine Salgado

Managing Principal – FINPRO Marsh Pty Ltd

2018 NESA Conference Speaker Paul Maguire

Paul Maguire

Principal, Maguire Consulting HR and Industrial Relations Risks

NESA National Conference Speaker Ty Emerson

TY EMERSON

Branch Manager, Job Seeker Participation and Compliance Branch

Danielle Williams

DANIELLE WILLIAMS

Assistant Director Job seeker Participation & Compliance Branch

2018 NESA Conference Speaker Chris Newman

CHRIS NEWMAN

Director Asia Pacific ArcBlue

Professor John Mendoza

Director, ConNetica Adjunct Professor, Health and Sport Science, University of Sunshine Coast Adjunct Associate Professor, Medicine, Sydney University

2018 NESA Conference Speaker Kylie Henderson

DR Kylie Henderson

Founder and Managing Director Back2Work

Kerryn Kovacevic

A/g Group Manager Employment Systems Group Department of Jobs & Small Business

Peter Broadhead

Branch Manager – DES Department of Social Services

Justin Galke

Justin Galke

Director DES Reform Policy, Transition and ICT

Emma Hill

EMMA HILL

Director, Mature Age Programs Team

Jodie WEARNE

Branch Manager Incentives and Investments Branch

Derek Stiller

Branch Manager Employment Services Reporting and Analysis Branch

Helen Boyle

Acting Director Job Seeker Eligibility and Services Assessment Services and Outcomes Branch

CRAIG WATERSON

Senior Adviser
Department of the Prime Minister and Cabinet

Chloe Bird

CHLOE BIRD

Assistant Secretary Department of the Prime Minister and Cabinet Community and Economic Development Division

NESA National Conference Speaker Sandra McPhee AM

Sandra McPhee AM

Independent Chair Employment Services Expert Advisory Panel

Martin Hehir

Deputy Secretary Department of Jobs and Small Business

Nicholas Dowie

Nicholas Dowie

Branch Manager Department of Jobs and Small Business Active Labour Market Assistance 2020

Chris D’Souza

Director
NDIS Market Oversight Branch
Department of Social Services

Malcolm Greening

Assistant Secretary of the Industry, Regional and International Strategies Branch

Nisette Anderson

Director, Regional Policy in the Department of Jobs and Small Business, Industry, Regional & International Strategy Branch

Ali Jalayer

Ali Jalayer

Assistant Secretary Department of Jobs and Small Business Specialist Programmes Branch, Youth and Programmes Group

CRAIG DUNKELD

Senior Advisor, Business Development
Department of Jobs and Small Business

sarah clough

Assistant Secretary, Employment Branch
Department of Jobs and Small Business

DAY 2 - Workshop Presenters

NESA National Conference Speaker Dr Vinita Godinho

Dr Vinita Godinho

General Manager Advisory
Good Shepherd Microfinance

NESA National Conference Speaker Sara Parrott

Sara Parrott

Executive Manager Corporate Responsibility
Suncorp

NESA National Conference Speaker Dr Abigail Powell

Dr Abigail Powell

Senior Research Fellow, Centre for Social Impact

NESA National Conference Speaker Maria Smith

Maria Smith

Founder and CEO
Bounce Australia

Dr Emma Campbell

CEO Federation of Ethnic Communities' Councils of Australia (FECCA)

2018 NESA Conference Speaker James Weait

James Weait

Managing Director Pure Insights

2018 NESA Conference Speaker Sarah Kallon

Sarah Kallon

Practitioner Pure Insights

Matthew Cox

Co-chair the Logan City of Choice Leadership Team.

Judith Hunter

Strategic Development Manager, YFS Ltd – ParentsNext Provider

Richard Reid

Account Manager Queensland Department of Jobs and Small Business

NESA National Conference Speaker Gail Kerr OAM

Gail Kerr OAM

CEO, Access Youth support, housing and social enterprise services for migrants, refugees and Australian born clients – DES Provider

NESA National Conference Speaker Lynette Phuong

Lynette Phuong

Project Manager of Digital Springboard
Infoxchange

Dr Michael McGann

ARC Research Fellow
School of Social and Political Sciences
University of Melbourne

NESA National Conference Speaker Belinda Dolan

Belinda-Jane Dolan

CEO
Clariti Group

Greg Mazzone

Director Digital Information Assurance Section & External Systems Certification Authority

ANDREW GRIFFITHS

Andrew is a global commentator covering innovative business, customer connection and entrepreneurialism.

Facilitators

Annette Gill

Head of OECD Employment and Skills Unit, Local Employment, Skills, and Social Innovation Division (LESI)

Matt Clarke

MATT CLARKE

Deputy CEO
NESA

VANESSA PUOPOLO

Policy Advisor
NESA

AMANDA OWEN

Project Manager RSAS
NESA

JOHN PERRY

Manager
Access Community Services

Marg Lourey

Senior Policy Advisor
NESA

Miro Lojanica

Senior Project Manager
NESA

NESA Awards 2017 Disability Innovation

NESA Awards for Excellence

Be acknowledged for industry excellence!

The Awards highlight the commitment this sector has made to improving the well-being of our community, the excellent levels of service offered and the very real successes resulting from hard work and innovation at the frontline. MORE INFORMATION COMING SOON!

Event Details

VENUE

Brisbane Hilton Hotel
190 Elizabeth St
Brisbane City QLD 4000

WELCOME RECEPTION

Tuesday 7 August
6.30pm - 8.00pm

CONFERENCE

Wednesday 8 and
Thursday 9 August

GALA AWARDS DINNER

Wednesday 8 August
From 7.30pm

Meet our Sponsors and Exhibitors

Alffie Logo
NESA Industry Partner Anasight
Back2Work Health Specialists
NESA Industry Partner Bounce
Department of Jobs and Small Business
Department of Social Services JobAccess
Geographic Solutions Logo
Hivetec
NESA Exhibitor JobReady
NESA National Conference Exhibitor 2018 Lowes Back to Work
Sonnet System Logo
Sunsuper Logo
Australian Employment Training Solutions

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NESA Awards for Excellence Gala Dinner @ Brisbane Hilton Hotel
Aug 8 @ 6:00 pm – 10:30 pm

NESA Awards for Excellence

ABOUT THE AWARDS

Importance of the Awards

The NESA National awards during their fourteen years, have highlighted the commitment this sector has made to improving the well-being of our community, the excellent levels of service offered and the very real successes resulting from hard work and innovation.

The National Employment Services Awards for Excellence are:

The nominees in the six categories undergo a comprehensive and rigorous assessment process, with auditing, variance, due diligence and means weighting applied. Only nominees who reach an acceptable benchmark in scores are considered for a finalist berth, and NESA only announces a maximum of three finalists in all excellence awards categories except the Employment Consultant, which may have four if there is an inclusion of the Bright Star award.

Entry and Winner Benefits

National finalist benefits include:

National Winners Receive:

NESA Awards 2017 Sally & Employers
NESA Awards 2017 Disability Innovation
NESA Gala Awards Dinner 2017

Congratulations to all our
Award winners and finalists

AWARD CATEGORIES

Achiever of the Year

SUPPORTED BY THE DEPARTMENT OF JOBS AND SMALL BUSINESS

Recognises a former job seeker who has overcome extraordinary disadvantage to embrace employment

Qualifying period:

The nominee job seeker must have gained and retained full-time employment or full-capacity employment in the past two years (since June 2016).

Eligibility:

The nominee must still be employed on the date of the awards – 8 August 2018

Champion Employer of the Year

SUPPORTED BY THE DEPARTMENT OF JOBS AND SMALL BUSINESS

Recognises organisations that give disadvantaged Australians a fair go

Qualifying period:

1 July 2017 - 30 June 2018

Eligibility:

Employers must have used employment services offered by a current NESA member organisation in 2017 / 18.

Innovation in Indigenous Employment

SUPPORTED BY THE DEPARTMENT OF JOBS AND SMALL BUSINESS

Recognises employment services professionals and organisations who find work for Indigenous Australians

Qualifying period:

1 July 2017 - 30 June 2018

Eligibility:

Open to employment consultants and teams working jobactive programmes who can demonstrate through innovation in servicing, how they have achieved notable, measurable outcomes for Indigenous job seekers.

Submissions are encouraged from both individuals and teams, and a “team” can constitute:
* A provider
* An entire branch or office
* A geographically based team i.e. regional or Employment Region
* A work group within a larger team
* A group formed to achieve a specified Indigenous outcome.

Department of Social Services JobAccess

Innovation in Disability Employment - Team

SUPPORTED BY THE AUSTRALIAN GOVERNMENT - JOBACCESS

Recognises employment service providers and employment organisations who have worked together to assist people with a disability

Qualifying period:

The innovative disability-related project must have started or operated between 1 July 2017 and 30 June 2018.

Eligibility:

Teams are required to demonstrate how they delivered disability-related innovation to either clients or employers. Judges will accept that a “team” constitutes:

* An entire branch or office
* A geographically based team i.e. regional or ESA
* A work group within a larger team
* A group formed to achieve a specified outcome or project
* An office or corporate support group

NESA Logo with tagline

Employment Consultant of the Year

SUPPORTED BY NESA

Recognises professionals who work to find jobs for disadvantaged Australians across all employment services programmes

Qualifying period:

1 July 2017 - 30 June 2018

Eligibility:

Must be employed by an organisation which is a current NESA member on the date that award submissions close (25 June 2018).

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Excellence in Collaboration

SUPPORTED BY SUNSUPER

Recognises organisations working within any employment services programme, who demonstrate innovation and excellence in delivering outcomes for job seekers, community organisations and employers.

Qualifying period:

1 July 2017 - 30 June 2018

Eligibility:

Open to organisations who can demonstrate innovation and excellence in delivering outcomes for job seekers, community organisations and employers. All nominees are required to demonstrate how they clearly delivered collaboration in achieving innovation and excellence in service between all parties. Joint entries between NESA members and other members or non-member organisations is encouraged as long as a key organisation involved in developing and delivering the project is a NESA member.

Judges' Top Five Tips

Tip 1.

Really read and understand the criteria – analyze the questions so you understand exactly what is being asked of you.

Tip 2.

Make sure you answer every part of the question being asked. For instance, if a question asks you to “Demonstrate through a career and life achievement timeline how you have worked towards continual improvement and excellence" then make sure you provide both life (such as community, family, sports) and career information.

Tip 3.

Avoid writing Motherhood Statements. These are expansive, sweeping claims or declarations that are so generic as to be meaningless. They contain very little substance, and therefore typically cannot be disputed.

Tip 4.

Be specific about your or the nominee's achievements -  make statements that can be quantified and then provide the proof (numbers, data, examples) that support your claims.  Wherever possible, use more than one statistic to prove the point.

Tip 5.

If you are writing about yourself, then be yourself. Judges want to get to know you from the pages of your submission. They want to gain insight into the type of person you are – What are your values and your passions? 

THE JUDGES

NESA's Judges

Judges are employment and business leaders with expertise in the areas of recruitment, placement, social inclusion, youth engagement and mental health. All judges are volunteers, and so it is very important that the process be streamlined and hassle-free.

Assessment is conducted in three phases:  1. Scoring of submissions by judges.  2. Auditing and variance (the awards convenors).  3. Deliberation, facilitated by awards convenors, where all judges in a specific category come together (via teleconference) to provide final assurance that audited results reflect the judges’ expectations.   

Meet the Judges

Marion Webster, AO

Marion has worked in the not-for-profit and philanthropic sector in Australia and internationally.  She is currently the Executive Director of Kilfinan Australia, a simple concept which involves matching senior corporate and public sector leaders with not for profit CEOs to provide confidential, free, one-on-one mentoring. She was previously founding director of Philanthropy Australia and has worked as a CEO in child and family welfare, as well as migrant and refugee services.  Marion was a founding trustee and Chair of Australian Communities Foundation, a founding trustee of Auckland Communities Foundation, and founding Chair of Fitted for Work. In 2004 she was awarded an OAM for services to philanthropy and the community.

Dr Peter Laver, AM

After 40 years working with BHP in senior positions, Peter retired in 1998 to pursue other interests where he remains passionate – education, science, innovation and employment. A former Chancellor of the Victorian University of Technology, he has held more than 30 Chair, President, Vice-President and Director standings. This has included for organisations such as the Australian Academy of Technological Sciences and Engineering, National Board of Employment Education and Training, Victorian Learning and Employment Skills Commission, Community Advisory Council for the Community Support Fund, and the Prime Minister’s Science Prizes. In addition, he provides voluntary expertise to many not-for-profit organisations. 

Adrian Panozzo

Adrian is the Director of Better Life Group, a social impact and strategy company dedicated to developing organisational change, shared value and social enterprise business solutions to social issues. He has also been highly influential in guiding organisations through positive transformation by integrating people, community, social and business goals into their vision. Adrian was the CEO of Reclink Australia. Under his guidance, Reclink grew in membership of community organisations from 100 to more than 500. Some of his other achievements include a Churchill Fellowship, Stanford University’s Executive Program for Not for Profit Leaders, and two times finisher of the Marathon de Sable - a 260km seven-day race across the Sahara Desert.    

The Judging Process

Submissions undergo a comprehensive and rigorous assessment process.

Three judges are assigned to each submission in each category.

Judges are typically given 7 – 10 days to score the submissions assigned to them.

The judging progress is checked and, where pertinent, judges are sent a gentle reminder of the completion date.

Judges score every question and provide feedback on how to improve each submission.

Once all entries are scored then award convenors conduct an audit – cross-checking all scores given by all judges to identify instances where a judge’s score is out of sync by more than 20 percentile with other judges. Where this occurs award convenors check the submission before contacting the judge about this matter to talk through their score and, where appropriate, requesting a re-assessment of that specific question. (Most often the judge has simply misread or misinterpreted information in the submission. However, without this vital step worthy winners can fail to reach finalist status or incorrect nominees can be announced as winners.)

Where the number of entries is too great to be assigned to just three judges then an additional, pivotal process is introduced whereby all judges for the one category are compared through a variable means calculation. If this results in a variance that is then applied to submission scores. This ensures nominees compete on an equal playing field with none disadvantaged by “harsh” or “easy” scoring judges.

Entry Rules and Guidelines

NESA member organisations are encouraged to enter multiple nominees across all categories or more than one nomination within a category.

Each category has specific criteria and a separate submission is required for each nomination.

If you are entering the Achiever category and you are a former job seeker, then please take note that NESA or its Awards Coordinators will contact you and that you will have an opportunity to review all information that will be sent to the media and used in Awards e-bulletins.

By entering these Awards and completing your submission, all nominees:

NESA retains the right to:

Submissions must include:

FAQ

Are the awards open to all employment programmes? 

The awards are open to everyone who works in Disability Employment Services (DES), jobactive, ParentsNext, Youth Jobs PaTH, NEIS, Harvest Labour Services, and National Harvest Labour Information Service. In addition, Employment Consultant of the Year nominees can be working in Community Development Programme (CDP).

What questions do I need to answer to complete my award submission?

I work in a programme area other than jobactive. Can I still apply for the awards?

Absolutely. The NESA Awards are designed to honour everyone that is working as an employment provider under an Australian Government programme and who works for a NESA member. This includes Community Development Programme (CDP), Disability Employment Services (DES) and jobactive.

Can we submit a few days late?

No. In the interest of fairness to all participants, no late entries will be accepted.

CONTACT US

Sep
6
Thu
Motivating Resistant Clients workshop for Employment Services staff @ Melbourne NESA Office
Sep 6 @ 9:30 am – 9:30 am
Motivating Resistant Clients workshop for Employment Services staff @ Melbourne NESA Office

NESA Training Events

WORKSHOP

Motivating Resistant Clients

Melbourne | Thursday 6 September 2018 | Starts 9.30am sharp

Target Group

This workshop suits frontline staff, especially employment consultants, team leaders and executive staff ; working in the employment services sector

About

Resistant clients require a different level of investment to get them motivated and change their mindsets. This workshop takes a close look at why clients may be resistant, reluctant or suspicious. This 1-day workshop provides employment consultants and practitioners with the skills to positively engage mandated clients and develop workable relationships. It will enable practitioners to confidently deliver effective services and achieve outstanding & sustainable results. Focusing on client accountability, the skills learned will enable consultants to encourage clients to take personal responsibility whilst creating motivation. Instead of struggling when confronted by resistant clients, practitioners can adapt a more constructive method to achieving outcomes. Motivational Interviewing (MI) is a communication method intended to move a person toward change, focusing on exploring and resolving ambivalence as a key to eliciting that change. MI facilitates and engages intrinsic motivation within the client to change behaviour. The practitioner seeks to elicit “change talk” (participant initiating discussion about the idea of changing). A client’s readiness for change may be assessed and Motivational Interviewing provided to suit the clients stage of change. This one-day workshop has been designed to build a framework to engage and motivate resistant clients. The aim of the workshop is to provide staff with the skills to engage reluctant clients, utilising the Stages of Change Model and Motivational Interviewing skills to inspire motivation and enthusiasm.

What is being covered

Identify resistant clients
Understand the reasons for reluctance, including complex barriers
Learn the importance of deliberate and collaborative conversations about change using the Stages of Change Model
Learn motivational interviewing techniques for Employment Services
Learn effective ways to resolve discrepancy and ambivalence
Acquire skills in effective goal setting and change measurement
Learn skills to apply a solution focused, problem solving approach

FACILITATOR

Sharon Mamo

Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down to earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in Employment Services for 8 years. As an expert in encouraging mandated and resistant clients to change, she keynotes at National Conferences on topics of Behavioural Change, AOD, Mental Health and Neuropsychotherapy.

COST

NESA Member

$ 300 1 - 3 registrants
  • Prices are inclusive of GST
REGISTER NOW

NESA Member

$ 250 4 - 9 registrants
  • Prices are inclusive of GST
REGISTER NOW

NESA Member

$ 200 10 plus registrants
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 375 per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

At the end of the workshop participants will receive a Certificate of Attendance.