Jul
15
Thu
Motivating Resistant Clients @ On line
Jul 15 @ 2:00 pm – 3:00 pm

NESA Coaching Program

ONLINE | 2 PARTS

Motivating Resistant Clients

Thursday 15 & 22 July 2021

Starts 2.00pm AEST (1.30pm in SA & NT, and 12 noon in WA)

EVENT REGISTRATION

TARGET GROUP

All frontline staff

SUMMARY

Resistant clients require a different level of investment to get them motivated and change their mindsets. This coaching program takes a close look at why clients may be resistant, reluctant, or suspicious.
In two parts it will provide employment consultants and practitioners with the skills to positively engage mandated clients and develop workable relationships. It will enable practitioners to confidently deliver effective services and achieve outstanding and sustainable results. Focusing on client accountability, the skills learned will enable consultants to encourage clients to take personal responsibility whilst creating motivation. Instead of struggling when confronted by resistant clients, practitioners can adopt a more constructive method to achieving outcomes.

Motivational Interviewing (MI) is a communication method intended to move a person toward change, focusing on exploring and resolving ambivalence as a key to eliciting that change. MI facilitates and engages intrinsic motivation within the client to change behaviour. The practitioner seeks to elicit “change talk” (participant initiating discussion about the idea of changing). A client’s readiness for change may be assessed and Motivational Interviewing provided to suit the client’s stage of change.

This coaching program has been designed to build a framework to engage and motivate resistant clients. It aims to provide staff with the skills to engage reluctant clients, utilising the Stages of Change Model and Motivational Interviewing skills to inspire motivation and enthusiasm.

This coaching program allows participants to

  • Identify and work with resistant clients
  • Understand the reasons for reluctance, including complex barriers
  • Learn the importance of deliberate and collaborative conversations about change using the Stages of Change model.
  • Learn Motivational Interviewing techniques for employment services
  • Learn effective ways to resolve discrepancy and ambivalence
  • Acquire skills in effective goal setting and change measurement
  • Learn skills to apply a solution-focused problem-solving approach

Facilitator

Sharom Mamo

Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for almost 10 years.

As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy

cost

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time. A PDF copy of the presentation will be distributed to all registrants. Once the series has been completed, participants will receive a Certificate of Completion.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jul
16
Fri
INCREASING INDIGENOUS PARTICIPATION – INDIGENOUS CULTURAL AWARENESS @ On line
Jul 16 @ 2:00 pm – 3:00 pm

NESA Coaching Program

ONLINE | 2 PARTS

INCREASING INDIGENOUS PARTICIPATION - INDIGENOUS CULTURAL AWARENESS

Friday 16 & 23 July 2021

Starts 2.00pm AEST (1.30pm SA & NT, and 12 noon in WA)

EVENT REGISTRATION

TARGET GROUP

All staff

SUMMARY

Extensive cultural knowledge is not necessary in order to become culturally aware. A capacity to recognise that cultural difference exist, and to be open to learning from these differences is the bases of cultural awareness.

This coaching program is designed to expand thinking and understanding about the Aboriginal and Torres Strait Islander community, its history and contemporary issues; and to facilitate understanding between staff and the Aboriginal and Torres Strait Islander community.

You will be provided with historical legislative and policy development information, as it pertains to Australian Indigenous peoples, to increase understanding of how history relates to current Indigenous Australian socio economic status and behaviours.

WHAT YOU CAN EXPECT

Over this two part series you will hear Jodi Sampson’s personal narrative and insight into people from Aboriginal and Torres Strait Islander background within the workplace, customer base and community.

Session one:  Friday 16 July 2021 at 2.00pm AEST

  • Information required to better support Indigenous clients and community
  • Knowledge and understanding of the cultural and social history of Aboriginal and Torres Strait Islander people and the issues they face

Session two: Friday 23 July 2021 at 2.00pm AEST

  • Knowledge, skills and tools required for effective communication and service delivery to Aboriginal and Torres Strait Islander people.

Expected outcomes

  • Awareness and knowledge of Aboriginal and Torres Strait Islander cultural issues and how they relate to your business, your job seekers and your employer placement and retention.
  • A practical understanding of how culture shapes our values, attitudes and behaviour.
  • Tools for staff who mentor, manage and work with Indigenous job seekers.
  • Insight into people from Aboriginal and Torres Strait Islander background within the workplace, customer base and community

Facilitator

JODI SAMPSON

Jodi is a proud Gomeroi Man from North-West NSW. Jodi was raised in ‘Two-Worlds’ in Moree and has an entrepreneurial spirit that runs deep, provides leadership, Coaching & Mentoring and role models the cultural values of his family and ancestors.
Jodi’s career spans across all levels of Government, Non-Government, Peak Bodies and Community-Based Organisations. Jodi’s engagement has seen him hold specialised roles and conducted cutting-edge strategic activities to provide access and participation of First Nation People to programs & opportunities that seemed unreachable.

cost

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time. A PDF copy of the presentation will be distributed to all registrants. Once the series has been completed, participants will receive a Certificate of Completion.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jul
20
Tue
Case Notes – the Good, the Bad and the Very Good @ On line
Jul 20 @ 2:00 pm – 3:00 pm

Case Notes - the Good, the Bad and the Very Good

Tuesday 20 July 2021

2.00pm AEST (1.30pm in SA, & NT, and 12 noon in WA)

EVENT REGISTRATION

TARGET GROUP

Frontline

SUMMARY

Join Rebecca Herbertson as she discusses the necessity of always keeping compliant and objective case notes. Hear about what notes must look like, what you can do and what you should never do. Leave this session with renewed confidence, new knowledge and practical tips that can be implemented straight away.

WHAT YOU CAN EXPECT

  • Key components of case notes – what should all case notes have in common?
  • Templates – useful or not? What to be aware of when following your organisations template, if provided.
  • Being objective. Ensuring that case notes are factual.
  • Details!! Relevant and demonstrate service provided to the client/candidate/job seeker
  • If it isn’t noted in the system then it didn’t happen

 

Facilitator

Rebecca Herbertson

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO, she is also the WA president of the Career Development Association of Australia, an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, , and participants a certificate of attendance

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Aug
4
Wed
Your Future Your Super legislation – what are the implications for you and your business & how to navigate changes required to meet new standards. – a free information session.. @ On line
Aug 4 @ 3:00 pm – 4:00 pm

Your Future Your Super legislation

what are the implications for you and your business & how to navigate changes required to meet new standards

a free information session

Wednesday 4 August 2021

3.00pm AEST (2.30pm SA & NT, and 1.00pm WA)

TARGET GROUP

Industry Management 

SUMMARY

NESA is pleased to welcome our valued partner, Aware Super to discuss the new legislation and how it may impact your business. This is must attend for all finance, payroll and people teams in preparation for the impact of Your Future Your Super legislation. Measures in regards to the stapling of super funds commences on 1 November 2021. This webinar session will give you the facts on what’s changing and how to prepare for this change.

This one hour online session will explore:

  • Stapling – changes to how you onboard new employees to your organisation
  • Fund Performance Test – what does this mean for underperforming funds?
  • What you can do to prepare – insight to the new processes and how you can get ahead

The topic Expert

Philip Seubert

A familiar face to many, Philip Seubert has been working with Job Services providers for over 10 years and has a great understanding of the pressures this sector works under. With over 20 years’ experience in the superannuation sector, Phil has helped finance and HR teams navigate many legislative changes over the years and will ensure that NESA members are prepared for what’s ahead.

A FREE INFORMATION SESSION BROUGHT TO YOU BY aware super

EVENT REGISTRATION
a free event

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

Any handouts will be distributed to all registrants.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Aug
11
Wed
Conversational Confidence; Championing Mental Wellbeing in the Workplace (sponsored by genU Training
Aug 11 @ 2:00 pm – 3:00 pm

NESA Webinar

A FREE WEBINAR SESSION!

Conversational Confidence; Championing Mental Wellbeing in the Workplace
(sponsored by genU Training)

Wednesday 11 August 2021

2.00pm AEST (1.30pm SA & NT and 12 noon WA)

EVENT REGISTRATION - A FREE WEBINAR!

MEMBERS AND NON MEMBERS

SUMMARY

NESA is pleased to invite you to the Conversational Confidence; Championing Mental Wellbeing in the Workplace webinar.

Join this webinar to explore how to build your confidence in having conversations focused on the mental wellbeing of your clients

The session will address the fears of what, when and how to communicate to a person who appears to be struggling.

IT WILL EXPLORE:

  • Defining mental illness – Indicators of wellness and the vulnerability toward experiencing a mental illness.
  • Major Mental Illness categories affecting Australians and their prevalence.
  • Direct conversations to support those experiencing mental illness.
  • And, the next step on for you, and them.

TOPIC EXPERT

Jules Haddock

Jules Haddock is an expert in the Mental Health industry, and a trainer with genU Training (RTO 5553).

An accomplished conversationalist in mental health education, Jules has an engaging and creative approach in helping communities understand mental illness and how to manage the invisible learning blocks and walls often confronted, in learning expeditions. She takes the myths and fictitious beliefs about mental illness, and weaves participants into developing safe and confident based approaches that can be used in supporting and maximising confidence in “the space” for both teacher and learner.

With gaiety and passion, she introduces us into an awareness of mental health literacy, recovery, and the importance of embracing strength based and person-centred learning for each student.

  • Principal Master Mental Health Instructor
  • President of Not for Profit Charity Art of the Minds
  • REACH Facilitator – Black Dog Institute.
  • Practicing Author and  Artist.

OTHER

This live broadcast will include ample Q&A time and is expected to last approximately an hour. Registrants will receive a PDF copy of the presentation and a certificate on completion. If you are unable to attend the live session, a link to the recording will be emailed to you.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

show genU your support

Click below to visit the genU Training website, to learn more about Mental Health courses on offer to support yourself and others.

About genU Training

At genU Training (RTO) it all starts with ‘U’! They believe that every learner is different, and want to help you reach your goals, whatever they may be through expert, and flexible training options.

genU Training is a division of Karingal St Laurence Limited ABN 74 614 366 031 • ACN 614 366 031 • TOID 5553

The genU Training experience:

  • One-one-one support
  • Experienced trainers
  • Industry connections
  • Real graduate employment
  • Practical placement opportunities
  • Dedicated language, literacy, and numeracy support
  • Government subsidies for eligible individuals

GENU WEBSITE

Head to the genU Training website to learn more about their other training opportunities

Aug
12
Thu
Time and Energy Management Strategies for People Working in Employment Services @ On line
Aug 12 @ 2:00 pm – 3:00 pm

Time and Energy Management Strategies for People Working in Employment Services

Thursday 12 August 2021

2.00pm AEST (1.30pm in SA & NT, and 12 noon in WA)

EVENT REGISTRATION

TARGET GROUP

All staff

SUMMARY

Managing your time and energy is important when working in a fast paced work environment, such as the Employment services sector. Satisfaction, success and sanity results from how you plan and prioritise your time. Managing your energy is also important when delivering excellence in the customer service experience.

WHAT YOU CAN EXPECT

  • Time management techniques that will help you focus on the key priorities of your meetings and workload.
  • Energy management techniques that will help you preserve your energy and have more energy in your day.
  • Examples of high performing individuals – How they manage their time and energy.

Facilitator

Leonie Lam

Leonie has been recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.

Leonie has been nominated for the Australian Leadership Excellence Awards, where she achieved a place in the category of Owner/Entrepreneur Leader of the Year.

She is passionate about delivering training to help individuals and organisations maximise their performance and make an impact at work. As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training programs.

Leonie has a Bachelor of Arts, Psychology, a Master of Commerce, Human Resources and a Certificate IV in Training and Assessment

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Aug
17
Tue
Building Better Connections – Working with Different Personalities @ Online broadcast
Aug 17 @ 2:00 pm – 3:00 pm

Building Better Connections - Working with Different Personalities

Tuesday 17 August 2021

2.00pm AEST (1.30pm SA & NT, and 12 noon in WA)

EVENT REGISTRATION

TARGET GROUP

All staff

SUMMARY

This is a fun, simple and a highly effective tool designed to help all staff build stronger, more meaningful connections FASTER!

Whether it’s front line staff building trusting connections with clients, business development consultants working with employers, Leaders interacting with teams or ALL STAFF dealing with each other, this will help you in creating and keeping productive relationships. 

By the end of this session participants will have a highly practical tool they can use to build trust, respect and stronger connections with those around them.

The Building Better Connections webinar uses the DiSC Behavioural Profiling tool as it’s framework.

WHAT YOU CAN EXPECT

 

  • Identify each behaviour type – there are 4
  • Understand and respect the value each type brings to the team and workplace
  • Motivate and engage each behaviour type based on their deeply rooted ‘needs’
  • Appreciate each types area of weakness and ways to address these
  • Adapt your behaviour when interacting with each type to build higher levels of trust and connection

Facilitator

Mike Symonds

With over 15 years experience in ‘Building Stronger Teams, Boosting Staff Engagement and Creating Positive Workplace Cultures’, Mike has worked with some of Australia’s leading businesses. His highly interactive and practical approach is guaranteed to leave you INSPIRED, ENERGIZED and MOTIVATED to implement key learnings straight away!

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a Certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Aug
18
Wed
How Frontline staff can use LinkedIn to get their jobseekers employed @ Online broadcast
Aug 18 @ 2:00 pm – 3:00 pm

HOW FRONTLINE STAFF CAN USE LINKEDIN TO GET THEIR JOBSEEKERS EMPLOYED

Wednesday 18 August 2021

2.00pm AEST (1.30pm SA & NT and 12 noon WA)

TARGET GROUP

All frontline staff

SUMMARY

Listen to Leonie Lam as she explains how you can use LinkedIn as a tool to get your jobseekers employed. Jobseekers need to be more creative and innovative in approaching potential employers. Using LinkedIn can help your jobseekers secure jobs; It’s a powerful tool for jobseekers (and for you) to link and network with employers.

WHAT YOU CAN EXPECT

Attend this this webinar, and discover:

  • Techniques in using LinkedIn to build stronger relationships with employers and support their employer branding strategies. This will potentially position you as the go to person for their recruitment needs and increase the chances of the jobseeker securing employment.
  • Tips to help your jobseekers find work and improve their visibility online and build their confidence in their job search.
  • Online networking strategies to develop the job seeker’s strategic network in a targeted industry.
  • Examples of how it works for:
    o A professional in-between jobs,
    o A person with a jagged work history,
    o A young person looking for an apprenticeship,
    o A return to work parent.

Facilitator

LEONIE LAM

Leonie has been recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.

Leonie has been nominated for the Australian Leadership Excellence Awards, where she achieved a place in the category of Owner/Entrepreneur Leader of the Year.

She is passionate about delivering training to help individuals and organisations maximise their performance and make an impact at work. As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training programs.

Leonie has a Bachelor of Arts, Psychology, a Master of Commerce, Human Resources and a Certificate IV in Training and Assessment

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

EVENT REGISTRATION

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Aug
20
Fri
Supportive Debriefing Strategies for Staff @ On line
Aug 20 @ 12:00 pm – 1:00 pm

SUPPORTIVE DEBRIEFING STRATEGIES FOR STAFF

Friday 20 August 2021

12 noon AEST ( 11.30am SA & NT and 10.00am WA)

TARGET GROUP

All staff should attend

SUMMARY

This webinar session is not intended to replace the important and crucial role of Employee assistance programs, on site OH&S, other support staff or allied professional help. The session is to provide information to staff that might find themselves in a situation where they are supporting a colleague or a client following an incident or after receiving distressing news. The aim of this session is to provide you with a few tools on how to listen and respond to a person talking about the feelings they experienced at the time.

WHAT YOU CAN EXPECT

  • The Myths
  • Seven Supportive debriefing strategies for staff
  • The Healthy workspace

Facilitator

SHARON MAMO

Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for almost 10 years.

As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

EVENT REGISTRATION

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants and a certificate to all participants.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Aug
26
Thu
Working in the Care and Support sector Engagement Clinic – a free event @ On line
Aug 26 @ 11:00 am – 1:00 pm

NESA Peer Clinic

Working in the Care and Support sector Engagement Clinic

Thursday 26 August 2021

11.00am AEDT (10.30am SA & NT, and 9.00am WA)

NESA in collaboration with the Boosting the Local Care Workforce Program (BLCW) is holding a free online - Working in the Care and Support Sector Engagement Clinic

WHAT YOU CAN EXPECT

The purpose is to provide you with objection handling tools that you can use, to take your job seekers from the precontemplation stage to action / job placement.

This clinic is focussed on how to overcome the difficult issue of objections, it is at no cost to you (free!) and it will run for approximately 2-hours.

Join Paul Diviny online.

Paul is our objections handling guru, and he will provide you with advice, strategies, confidence and a range of responsive comments that you can add to your objection handling tool kit.

Audience: Anyone can attend, but this is a must for Frontline workers looking to improve their objection handling skills. If after registering you find that you cannot attend, don’t worry, the link to the recording will be emailed to you. 

About the Care and Support sector

The government spend on the NDIS was $21.5 billion in 2019 -2020, and it is increasing to over $30 billion by 2024 -2025. NDIS funds over 16,000 providers to deliver person centred services to over 400,000 people.

This sector is growing, which means that Australia is experiencing a huge demand for workers.

So what does it mean for the workers in the disability support sector?

• Growth means job security !

• Flexibility – works with your family life and other responsibilities – a great work life balance

• Variety – each day is different

• Mobility – get on the road and take your career with you

• Choice of job roles, many of which are level entry (no skills required, just common sense and a healthy attitude) – more than just a desk job !

• The sector loves to teach people on the job, so as your experience increases, new opportunities will open up for you.

• Have a say over how your career progresses


It offers security, grow, flexibility and choice, yet we are still finding it difficult to convince job seekers to work in the care and support sector.

Our Topic Expert

Paul Diviny
Paul is an accomplished senior executive and leader in the Employment Services, Financial Services and Consulting industries with extensive international experience in Australia, New Zealand, UK and USA. He has a consistent track record in line management and consulting with Recruitment Companies, Banks, Government, Superannuation Funds, Global Not for Profits, and Multinational enterprises. Paul’s extensive experience includes:
  • Project Management (up to 3 years)
  • People Leadership (up to 400 employees)
  • Strategic Planning (up to $60 billion footings) and Budget Management (up to $50m)
  • Business Development (up to $2 billion turnover) and Marketing (new product development and management)
  • Operations Management/Shared Services/IT (Wealth & Banking)
Paul is a “hands on” project leader and line manager whose ability to easily switch between the bigger picture and the detail has been the key to his success. He runs a strategic sales consulting and training business in addition to his other responsibilities.
REGISTER NOW

House keeping

The session is expected to run for approximately 2 hours including ample Q&A and discussion time.

All registrants will receive a copy of any handouts, and participants a Certificate of attendance.  

Audience: Anyone can attend, but this is a must for Frontline workers looking to improve their objection handling skills.

If after registering you find that you cannot attend, don’t worry, the link to the recording will be emailed to you.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL