Nov
22
Thu
How to Write that Winning Resume @ National broadcast
Nov 22 @ 3:00 pm – 4:00 pm
How to Write that Winning Resume @ National broadcast

NESA Training Events

WEBINAR

How to Write that Winning Resume - Are you doing it wrong ?

Thursday 22 November 2018    |    3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)

Target Group

Frontline staff

Summary

Assisting job seekers with resumes is still a core skill of working in Employment Services. This webinar will cover format, length, key words, the do’s and the don’ts, how to address gaps in employment history and how to adapt your resume to specific job applications. 

Hear about the common mistakes that blocks resumes from getting through.

FACILITATOR

Rebecca Herbertson

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.

Nov
23
Fri
NESA Masterclass Series 2 – Marketing @ PARKROYAL Melbourne Airport
Nov 23 @ 9:00 am – 3:00 pm

Friday 23 November 2018

NESA MASTERCLASS SERIES 2

THE BRAVE NEW WORLD OF MARKETING

Days
Hours
Minutes

Join Andrew Griffiths at our upcoming Masterclass

Andrew travels the world teaching organisations how to master their marketing in this brave new world, taking the complexity out of the equation and providing clear, simple advice that will create an approach to marketing that engages and converts.

Andrew is renowned for his lively hands on and robust forums, packed with practical gems.

Topics to be covered

#1. What the new world of marketing actually looks like
#2. The good, the bad and the ugly of marketing – and where most organisations go wrong
#3. Tropic cascade – and how it applies to your business
#4. How well do you really know your customers?
#5. It’s time for some meaningful communication (messages, platforms, storytelling)
#6. Meaningful connection – exactly what is engagement?
#7. The importance of cross industry innovation and communication
#8. How is your corporate karma?
#9. If you’re not growing you’re dying
#10. Bringing it all together

ANDREW GRIFFITHS

Our Presenter

Andrew Griffiths

Bestselling Author, Entrepreneur and Global Presenter

Who exactly is Andrew Griffiths?

Andrew is known for being a bestselling author and a global presenter. His overnight success is the end result of a lot of hard work, taking his fair share of risks, and learning his lessons to keep on going.

Andrew’s three important keys to success – resilience, belief and determination. Mastering these makes everything change.

Andrew’s obvious success at the recent NESA National Conference was his ability to address issues surrounding business management and marketing at a very practical level.

We received wonderful feedback about Andrew Griffiths from the National Conference in Brisbane –

“He was engaging, well delivered and very relevant.”

“It was about identifying what is unique about us”

“Great content and all very thought provoking”  “The opportunities to be able to talk with peers around best practise.”

Limited spots available!

The Masterclasses are limited in size to ensure your personal experience resonates with your own particular requirements.

EVENT DETAILS

Friday 23 November 2018
9.00am – 4.00pm
PARKROYAL Melbourne Airport, Arrival Dr, Tullamarine VIC 3045

EVENT PRICES

REGISTRATION

$ 895
00
NESA MEMBERS - PER PERSON
  • PRICE INCLUDES:
  • Tea and coffee at registration
  • Morning and afternoon tea
  • Lunch
Dec
6
Thu
The 8 Most Powerful Interview Strategies @ National broadcast
Dec 6 @ 3:00 pm – 4:00 pm
The 8 Most Powerful Interview Strategies @ National broadcast

NESA Training Events

WEBINAR

The 8 Most Powerful Interview Strategies

Thursday 6 December 2018   |    3pm AEDT (2:30pm in SA, 2pm QLD, 1:30pm NT and 12 noon in WA)

Target Group

All frontline staff

Summary

How are your clients performing in their job interviews? Do you need to help develop their job interview skills further?  This upcoming webinar is a must-attend event for frontline staff to discover Leonie Lam’s 8 Most Powerful Interview Strategies and how to apply them straight away.

This webinar will explore

  • Strategies that will help a job seeker build rapport with the interviewer and make a lasting impression
  • What interviewers are expecting in a perfect behavioural interview answer
  • How to fully prepare for a job interview that will lead to a job offer

FACILITATOR

Leonie Lam

Leonie has been recognised for her outstanding facilitation skills, her customer service excellence and her genuine interest in helping people and organisations. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.

 

As a Career Coach, she has helped more than 200 people secure employment in Australia. As a Trainer, she is passionate about delivering training to help individuals and organisations maximise their performance and achieve their strategic objectives. She consistently receives outstanding feedback in her training programs.

 

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation itself which can be used as a future resource.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jan
15
Tue
Emotional Intelligence, Building Rapport and Resilience @ National broadcast
Jan 15 @ 3:00 pm – 4:00 pm
Emotional Intelligence, Building Rapport and Resilience @ National broadcast

NESA Training Events

WEBINAR

Emotional Intelligence, Building Rapport and Resilience

Tuesday 15 January 2019    |    3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)

Target Group

All Staff

Summary

When working with people from different walks of life on a daily basis communication is extremely important, it is how we effectively manage our interactions that can make profound changes in your relationships.

This webinar will provide tools on how to develop emotional intelligence, rapport and resilience when dealing with jobseekers, employers, staff and colleagues. It will explore the concept of understanding others and communicating clearly as well as setting high standards of interaction.

It will demonstrate how doing these simple things can create positive change and achieve the desired outcomes in every situation.

The live broadcast will include ample Q&A time and will run for approximately an hour.

So it can be used as a future resource, people that register for the live broadcast will receive a PDF copy of the presentation.

Expected outcomes

 Emotional Intelligence Tips;
 Understanding Others;
 Building Rapport;
 Developing Resilience;
 Influencing Power.

FACILITATOR

Matt Luttrell (Bounce Australia)

Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and a decade in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.

Jan
16
Wed
Managing Challenging and Aggressive Client Behaviour coaching programme @ National broadcast
Jan 16 @ 3:00 pm – 4:30 pm

NESA Coaching Program

2 PART COACHING PROGRAM

Managing Challenging and Aggressive Client Behaviour

Starts Wednesday 16 January 2019

3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)

Target Group

All staff

Summary

When working with people from different walks of life on a daily basis, and often requesting them to undertake activities they may not be enthusiastic about, some level of challenging behaviour is inevitable. This is a two session online coaching program designed to build skills in dealing effectively with challenging behaviour from an employment services perspective.

The coaching program aims to provide you with all the skills to help you understand and deal with the challenges of a modern-day client-centred employment service. Participants will acquire knowledge on how to enhance their communication techniques and to avoid conflict in the workplace. Participants are expected to contribute to the discussion of techniques and to consider alternative and innovative approaches. The model of delivery for this coaching program requires “learning by doing”, an active learning approach whereby learners will be given work-based activities to be completed as part of the series

WHAT YOU CAN EXPECT

Session one : Self-management, resilience, and communication & listening skills. Session is being held on Wednesday 16 January 2019 at 3pm AEDT (2:30 pm SA, 2pm QLD, 1:30pm NT and 12 noon WA)

 Understand the principles of how to self-manage and remain resilient in confronting situations.
 How to maintain safe limits and set client expectations.
 Understand how good communication can influence people.
 Learn how to develop effective listening skills and assist clients to develop new skills in communication.

Session two : Barriers and limiting client behaviour, responding effectively, and maintaining personal and others’ safety. Session is being held on Thursday 24 January 2019 at 3pm AEDT (2:30 pm SA, 2pm QLD, 1:30pm NT and 12 noon WA)

 Understand the barriers to effective communication and how to maintain limits on client behaviour
 How to recognise and deal with clients effectively when you feel like you are being provoked.
 Have opportunities through case examples to link theory to practice and application for a safe environment.

Activity after session one

Provide a written example of a time when you were confronted by disruptive behaviour and what you did to de-escalate and minimise the effects.

FACILITATOR

Matt Luttrell (Bounce Australia)

With over six years’ experience managing hotels in Melbourne and Geelong, and over ten years’ experience in Employment Services in both front line and management roles, Matt has seen it all. He has worked in priority regions where high levels of anti-social behaviour are prevalent. Matt is educated and experienced in conflict management believing that the real secret is to be able to identify a challenging situation and effectively communicate with the individual to gain a mutually agreed outcome.

Matt Luttrell

COST

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW
Jan
22
Tue
Hidden Job Market- unlocking the secrets to success @ National broadcast
Jan 22 @ 3:00 pm – 4:00 pm

NESA Training Events

WEBINAR

Hidden Job Market- unlocking the secrets to success

Tuesday 22 January 2019    |    3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)

Target Group

All Frontline staff

Summary

In the current competitive job market, there are thousands of unlisted jobs that are out there for your clients. You can learn the secrets to unlocking this market and increasing success. This webinar will explore the various job markets and the best practices to access them. There are hidden markets that need to be unpacked and targeted beyond the traditional methods. Using ongoing and current research and evidence, this webinar will gauge the efficiencies of mainstream job markets compared to the hidden job market to make job search more efficient and practical. If you want your jobseekers to succeed, then this webinar is for you!.

what will be covered

  • Identify the hidden job market and make it work for the client
  • Look and find opportunities in the hidden and mainstream markets
  • Compare the online job market to the traditional market
  • Identify gaps in job search opportunities with job seekers
  • Elevator pitches the 10 Tips and resource

FACILITATOR

Ana Tonkin

Experienced business leader and director of Business Development for the Clariti Group, Ana Tonkin has many years of experience driving improvement, growth and development for businesses across a range of industries from education and training, member services, indigenous organisations, employment services and various customer service industries. Ana’s has expertise in grant researching to capital raising, and unlocking hidden markets.

Ana Rajaeian Clariti Group NESA Industry Partner

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.

Jan
30
Wed
Planning Pathways to Outcomes @ National broadcast
Jan 30 @ 3:00 pm – 4:00 pm

NESA Training Events

WEBINAR

Planning Pathways to Outcomes

Wednesday 30 January 2019    |    3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)

Target Group

Team Leaders, Employment Consultants and frontline staff

Summary

The webinar is aimed at staff who are meeting with job seekers regularly. Setting goals and strategies for helping job seekers develop their readiness to take up employment is what our sector is all about. In some instances the strategies will be as simple as targeted marketing of employers. However, for those job seekers who have been out of work for some time or who live in recessed labour markets, a longer term approach needs to be taken to helping those job seekers prepare for work.

The webinar will cover the following topics

  • the importance of always having an agenda
  • goal setting with job seekers
  • reverse career planning
  • the action planning process.

FACILITATOR

Rebecca Herbertson

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.

NESA Training Partner Rebecca Herbertson

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.

Feb
5
Tue
Assertiveness for Productive Engagement @ National broadcast
Feb 5 @ 3:00 pm – 4:00 pm

NESA Training Events

WEBINAR

Assertiveness for Productive Engagement

Tuesday 5 February 2019    |    3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)

Target Group

All Frontline staff

Summary

How to encourage job seeker compliance, without resorting to demerits ?

The best outcomes for job seekers result from a strong connection with their employment consultant: from mutual respect, honesty and trust. But such relationships can be difficult to establish, unless the consultant knows how to use language to be assertive, rather than aggressive, and supportive rather than passive.

Assertiveness is a skill that comes naturally to only a few people: most of us have to learn it.

Join Dr. Colin Harrison as he explores the high ground between passivity and aggression, and how to get there through attention to crucial communication skills.

FACILITATOR

Dr. Colin Harrison

Colin holds a PhD in Neurocognitive Linguistics, and has 30 years’ experience in the domain of language and communication. He has been a tertiary educator, adult trainer and professional facilitator in Australia, the US and France, and is a Maître de Conférences with the French Éducation Nationale. He has directed academic departments, run cultural adaptation workshops for multinational companies and managed international exchange programmes. He has a particular passion for, and focus on effective interpersonal and cross-cultural communication.

NESA Staff Colin Harrison

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.

Feb
7
Thu
Post Placement Support webinar: Is it just a contact call or are we gathering real intelligence ? @ National broadcast
Feb 7 @ 3:00 pm – 4:00 pm

NESA Webinar

WEBINAR

Post Placement Support webinar: Is it just a contact call or are we gathering real intelligence ?

Thursday 7 February 2019

3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)

Target Group

Frontline staff

Summary

Post Placement Support (PPS) is a great way of gathering intelligence that can drive a strong plan to ensure job seekers maximise their sustainable employment opportunity. This task should not be a “tick a box” exercise, it is a critical component to ensure we are identifying any red flags that exist within early stages of employment and act upon them accordingly. If performed correctly, PPS will be seen as a genuine value add to your employers customer service experience and will provide a support mechanism for the new employee as they enter into a new environment.

What’s being covered

  • Be Prepared – Go in with a plan that is tailored to the employee
  • Transparency and Clarity – Is the Employer / Employee clear on the benefits of spending the time to answer these questions?
  • Communication – How to identify concerns by listening for tones and language
  • Action Plans – How to record and escalate information to the appropriate person

FACILITATOR - Matt Luttrell (Bounce Australia)

Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and a decade in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.

Matt Luttrell

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.

Feb
13
Wed
Understand How Online Applications and Recruitment Databases are Screening OUT your Job Seekers’ Resumes @ National broadcast
Feb 13 @ 3:00 pm – 4:00 pm
Understand How Online Applications and Recruitment Databases are Screening OUT your Job Seekers' Resumes @ National broadcast

NESA Training Events

WEBINAR

Understand How Online Applications and Recruitment Databases are Screening OUT your Job Seekers' Resumes

Wednesday 13 February 2019    |    3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)

Target Group

Frontline staff

Summary

Have you ever pulled together a great job application, flicked it off, waited, waited and waited, and received no reply ? These days many organisations use HR Software to screen out your documents based on formatting, lack of key words and other things that you may not be aware of.

This topic is particularly relevant to those consultants who are assisting job seekers with online applications. The change from human eyes reviewing the initial application and computer software analysing the application has changed the way successful applications are formatted. This webinar will provide an understanding of those changes and how they are impacting on your job seekers success. It will make you look at your resume templates in a whole new light.

Please note that the content is always being updated and attendees will receive a list of important links.

WHAT YOU CAN EXPECT

  • An understanding of how online applications are processed by screening software – essential to know so your clients aren’t screened out on the first pass
  • The importance of key words in your job seeker’s application – and matching these to the advertisement or industry that they are applying for
  • Formatting and making things pretty – why this doesn’t work with online applications
  • Keeping it simple – how irrelevant or complex information on your online resume or application can be hurting your client’s chances of ending up on the ‘yes’ list

FACILITATOR

Rebecca Herbertson

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.