Jun
25
Mon
DES 2018 Engagement and Retention Skills workshop @ Melbourne NESA Office
Jun 25 @ 9:30 am
DES 2018 Engagement and Retention Skills workshop @ Melbourne NESA Office

NESA Training Events

WORKSHOP

DES 2018 Engagement and Retention Skills

Melbourne | Monday 25 June 2018 | Starts 9.30am sharp

DETAILS

DATE:  Monday 25 June 2018

TIME:  9am, for 9:30am start. Finished by 4:30pm 

LOCATION:  Central location Melbourne

Target Group

Team Leaders, Managers, all frontline staff

Summary

The DES sector is about to experience the biggest shift in service delivery since its inception – the service offered by frontline staff will change from a participation model to a customer-centred model. 

To support your staff in the transition to DES 2018 and the new client-focused environment, NESA has engaged with BOUNCE consultancy to develop and deliver this workshop.

This one day workshop will give employment services operational staff and their managers best practice strategies and techniques that they will be able to implement on a daily basis.

Topics being covered

A BOOST TO YOUR CAPABILITY 

  • The change to the new customer-focussed world
  • Practical emotional intelligence tips to engage & retain clients 

DEVELOP ATTRACTION & ENGAGEMENT STRATEGIES 

  • What will attract clients to your service?
  • Learn to balance mutual obligation with choice & control – Know what your clients really want 

TRANSFORM YOUR SERVICE DELIVERY MODEL 

  • Refine your service delivery
  • Be competitive in the new world
  • Change participants’ mindsets without them changing providers 

FACILITATOR

Matt Luttrell

Matt Luttrell has over 15 years’ management experience that includes many years managing hotels in Melbourne and Geelong and a decade in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.

COST

NESA Member

$ 300 1 - 3 registrants
  • Prices are inclusive of GST
REGISTER NOW

NESA Member

$ 250 4 - 9 registrants
  • Prices are inclusive of GST
REGISTER NOW

NESA Member

$ 200 10 plus registrants
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 375 per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

All participants that complete workshop will receive a Certificate of Completion and leave with a comprehensive Professional Training workbook

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jul
10
Tue
jobactive Employment Consultant Induction @ National broadcast
Jul 10 @ 2:00 pm – 3:30 pm
jobactive Employment Consultant Induction @ National broadcast

NESA Training Events

3 PART COACHING PROGRAMME

jobactive Employment Consultant Induction

Starts Tuesday 10 July 2018 | 2:00pm AEST

Target Group

New jobactive Employment Consultants (will also be useful for existing staff that need a refresher or are returning to work after a long absence (such as maternity or long service leave).

Summary

In a complicated and constantly changing industry, giving the right support to new staff is critical so they can hit the ground running and avoid feeling overwhelmed. Our Employment Services Industry jobactive Employment Consultant Induction series can help them feel comfortable and understand the industry context and framework that they are now working in. This will help you to retain staff and to avoid having to go through the costly recruitment process again. Our aim is to assist them to settle in quickly and become productive as soon as they can. 

WHAT YOU CAN EXPECT

Over three webinar sessions, Matt Eldridge will comprehensively introduce staff to the good practice soft skills essential to an effective and efficient employment services delivery. The webinars will take participants through a range of strategies, while also touching on KPI measures and compliance requirements. The model of delivery for this coaching program requires learners to “learn by doing”. Our training is operational and complimentary to your internal induction programs. 

 Our jobactive Employment Consultant Induction coaching programme has a focus on the jobactive program core elements and the soft skills required for positive client engagement, job placement and effective post placement support. The sessions are full of observed good practices, tips and advice.

Each session is expected to run for approximately an hour and a half, including ample Q&A time. Once the series has been completed you will be sent a Certificate of Completion for your portfolio. Registrants will also receive a PDF copy of the presentation. 

About the three sessions

WEBINAR 1 – Appointment and Interview Skills (Broadcasts on Tuesday 10 July 2018 at 2pm AEST) 

  • Brief introduction to the industry 
  • Consultants’ “tools of the trade”
  • Negotiation strategies
  •  Creating behavioural change
  •  Effective questioning strategies
  • Strategies for client cohorts
  • Effective interviewing
  • Working with resistance

Activity: Segment your caseload into industry and client cohort groups

 

WEBINAR 2 – Service Delivery (Broadcasts on Tuesday 17 July 2018 at 2pm AEST)

 

  • Case management strategies to meet KPI’s
  • Case noting strategies
  • Creating effective Job Plans
  • Job seeker compliance and reporting – high level KPI measures and the continuous improvement role of compliance
  • Effective diary management
  • Activity management
  • Client marketing strategies
  • Proof of service
  • Resume building

Activity: Demonstrate key steps to meeting service delivery commitments and techniques for speed of placement

WEBINAR 3 – Outcomes Requirements (Broadcasts on Tuesday 24 July 2018 at 2pm AEST)

 

  • Post placement support process
  • Outcome cycle
  • Evidence collection
  • Strategies for when placements fail
  • Strategies to ensure clients declare income
  • Technology to support the job seeker and employer
  • Workplace modification

FACILITATOR

Matt Eldridge (controlled Chaos)

With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and to motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. He has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance. His focus (and enthusiasm) has always been about providing staff, teams and organisations with the right training and tools to better achieve stronger outcomes.

COST

NESA Member

$ 180
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 225
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jul
19
Thu
Managing Challenging and Aggressive client behaviour coaching programme @ National broadcast
Jul 19 @ 2:00 pm – 3:00 pm
Managing Challenging and Aggressive client behaviour coaching programme @ National broadcast

NESA Training Events

2 PART COACHING PROGRAMME

Managing Challenging and Aggressive Client Behaviour

Thursday 19 July 2018 | 2:00pm AEST

Target Group

All staff

Summary

When working with people from different walks of life on a daily basis, and often requesting them to undertake activities they may not be enthusiastic about, some level of challenging behaviour is inevitable. This is a two session online coaching programme designed to build skills in dealing effectively with challenging behaviour from an employment service industry perspective.

The coaching programme aims to provide you with all the skills to help you understand and deal with the challenges of a modern-day client-centred employment service. Participants will acquire knowledge on how to enhance their communication techniques and to avoid conflict in the workplace. Participants are expected to contribute to the discussion of techniques and to consider alternative and innovative approaches. The model of delivery for this coaching program requires “learning by doing”, an active learning approach in which learners will be given work-based activities to be completed as part of the series.

 

WHAT YOU CAN EXPECT

Session one : Self-management, resilience, and communication & listening skills. Session is being held on Thursday 19 July 2018 at 2pm AEST (1:30pm SA & NT, and 12 noon WA)

  • Understand the principles of how to self-manage and remain resilient in confronting situations.
  • How to maintain safe limits and set client expectations.
  • Understand how good communication can influence people.
  • Learn how to develop effective listening skills and assist clients to develop new skills in communication.
 Activity : Provide a written example of a time when you were confronted by disruptive behaviour and what you did to de-escalate and minimise the effects.
 
 
Session two : Barriers and limiting client behaviour, responding effectively, and maintaining personal and others’ safety. Session is being held on Thursday 26 July 2018 at 2pm AEST (1:30pm SA & NT, and 12 noon WA)
 
  • Understand the barriers to effective communication and how to maintain limits on client behaviour
  • How to recognise and deal with clients effectively when you feel like you are being provoked.
  • Have opportunities through case examples to link theory to practice and application for a safe environment

Extra details

Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time. 

A PDF copy of the presentation and a Certificate of Completion will be distributed to all registrants once the series has been completed.

FACILITATOR

Matt Luttrell (BOUNCE Australia)

With over six years’ experience managing hotels in Melbourne and Geelong, and over ten years’ experience in Employment Services in both frontline and management roles, Matt has seen it all. He has worked in priority regions where high levels of anti-social behaviour are prevalent. Matt is educated and experienced in conflict management believing that the real secret is to be able to identify a challenging situation and effectively communicate with the individual to gain a mutually agreed outcome.    

COST

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jul
23
Mon
Understand how online applications and recruitment databases are screening out your job seekers resumes webinar @ National broadcast
Jul 23 @ 2:00 pm – 3:00 pm
Understand how online applications and recruitment databases are screening out your job seekers resumes webinar @ National broadcast

NESA Training Events

WEBINAR

Understand how online applications and recruitment databases are screening out your job seekers resumes

Monday 23 July 2018    |    2pm AEST (1:30pm in SA & NT and 12 noon in WA)

Target Group

All Frontline staff

Summary

Have you every pulled together a great job application, flicked it off, waited, waited and waited, and received no reply ? These days many organisations use HR Software to screen out your documents based on formatting, lack of key words and other things that you may not be aware of.

This topic is particularly relevant to those consultants who are assisting job seekers with online applications. The change from human eyes reviewing the initial application and computer software analysing the application has changed the way successful applications are formatted. This webinar will provide an understanding of those changes and how they are impacting on your job seekers success. It will make you look at your resume templates in a whole new light. 

Please note that the content is always being updated and attendees will receive a list of important links.

WHAT YOU CAN EXPECT

  • An understanding of how online applications are processed by screening software – essential to know so your clients aren’t screened out on the first pass
  • The importance of key words in your job seeker’s application – and matching these to the advertisement or industry that they are applying for
  • Formatting and making things pretty – why this doesn’t work with online applications 
  • Keeping it simple – how irrelevant or complex information on your online resume or application can be hurting your client’s chances of ending up on the ‘yes’ list

About the Facilitaor

Rebecca Herbertson

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a a PDF copy of the presentation itself which can be used as a future resource.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Aug
6
Mon
Engaging the reluctant job seeker webinar @ National broadcast
Aug 6 @ 2:00 pm
Engaging the reluctant job seeker webinar @ National broadcast

NESA Training Events

WEBINAR

Engaging the Reluctant Job Seeker

Monday 6 August 2018    |    2pm AEST (1:30pm in SA, & NT and 12 noon in WA)

Target Group

All front line staff

Summary

Are you or your staff struggling with disengaged job seekers? 

Our webinar is aimed at front line staff and site managers who are experiencing this issue and would like to explore some workable options. It will discuss “reengagement” strategies that really work.

WHAT Is Being Covered

  • WIIFM – Making the benefits clear and relevant for job seekers
  • Ensuring that every contact counts and has a purpose
  • Putting a value on the service you offer to job seekers
  • Using free online tools that can assist with engagement
  • How providing group services can assist with motivation

FACILITATOR

Rebecca Herbertson (Betterlink)

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources.  With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia,  a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.   

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.  A PDF copy of the presentation itself which can be used as a future resource, will be sent to registrants

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Aug
13
Mon
Hard Conversations and the relationship-building process @ National broadcast
Aug 13 @ 2:00 pm – 3:00 pm
Hard Conversations and the relationship-building process @ National broadcast

NESA Training Events

WEBINAR

Hard Conversations and the Relationship-Building Process

Monday 13 August 2018    |    2pm AEST (1:30pm in SA & NT and 12 noon in WA)

Target Group

All frontline staff & site managers

Summary

Hard or confrontational conversations are an inevitable part of the job of a front line employment services consultant, and are a critical moment in the relationship-building process. Getting these exchanges right is very important. Getting them wrong is unfortunately very easy.

Join NESA’s Policy and Communications Officer,  Dr. Colin Harrison, as he explores the key issues underlying effective verbal communication in general, and in confrontational situations in particular. 

 Understanding these things will position you better to deal with hard conversations in a way that allows you to remain calm and focussed. You should come away with strategies to put into place to improve your communicative behaviour, which will have a positive effect on your professional environment, your own peace of mind, and your effectiveness as a front line consultant.

we will explore

  • How meaning works (you might be surprised!)
  • Communicative styles and their utility
  • The fight or flight response and how to manage it
  • The importance of altercentrism
  • Speaking with your ears (active listening strategies)

FACILITATOR

Dr. Colin Harrison

Dr. Colin Harrison holds a PhD in Neurocognitive Linguistics, and has 30 years’ experience in the domain of language and communication. He has been a tertiary educator, adult trainer and professional facilitator in Australia, the US and France, and is a Maître de Conférences with the French Éducation Nationale. He has directed academic departments, run cultural adaptation workshops for multinational companies and managed international exchange programmes. He has a particular love for, and focus on effective interpersonal and cross-cultural communication.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Aug
20
Mon
How to Write that Winning Resume @ National broadcast
Aug 20 @ 2:00 pm – 3:00 pm
How to Write that Winning Resume @ National broadcast

NESA Training Events

WEBINAR

How to Write that Winning Resume

Monday 20 August 2018    |    2pm AEST (1:30pm in SA & NT and 12 noon in WA)

Target Group

All Front Line staff

Summary

Assisting job seekers with resumes is still a core skill of working in Employment Services. This webinar will cover format, length, key words, the do’s and the don’ts, how to address gaps in employment history and most importantly how to adapt your resume to specific job applications. 

At the end of the webinar, participants will have much greater confidence in their ability to assist job seekers in resume writing.

FACILITATOR

Rebecca Herbertson

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation itself which can be used as a future resource.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Aug
23
Thu
Building rapport in 23 seconds webinar @ National broadcast
Aug 23 @ 2:00 pm – 3:00 pm

NESA Training Events

WEBINAR

Building rapport in 23 seconds

Thursday 23 August 2018    |    2pm AEST (1:30pm in SA & NT and 12 noon in WA)

Target Group

All staff

Summary

We’ve all heard how much first impressions matter, but when you’re in the sales game, it’s absolutely crucial. 

It could be the difference between closing a deal or getting hung up on, in the first phone call.  

This webinar will explore how to build rapport with someone in the first 23 seconds and how that can increase your performance, leading to better employer relationships and outcomes.

WHAT YOU CAN EXPECT

  • Why it all starts with mindset
  • Why the first 23 seconds is crucial to creating a good impression
  • Introduction to Emotional Intelligence
  • Understanding the four personality types (DISC)
  • How to captivate your client’s attention
  • Timing your pitch perfectly
  • Learning to decrease the amount of rejections
  • Understanding the client’s psychology and mindset. 

FACILITATOR

Raimond Volpe

Raimond Volpe is an established and experienced sales trainer. He has over 25 years sales experience in the finance, recruitment and pharmaceutical industries. He was the #1 BDM at Toll People for two years in a row, winning the National Finance Industries, BDM of the Year Award. Prior to sales, he was the director of Five Finance, a mortgage broking and insurance company that won many awards including the Allianz & Tower Finance Broker Company of the Year Award in 2007. 

Mindset plays a big part in Raimond’s sales training, as the right attitude is an integral part of a successful sales process. 

Raimond is the International Best Selling Author of “Success1010 For Living”. He believes that with a solid sales process, winning attitude and advanced selling skills, excellence can be achieved in any industry.

Raimond Volpe

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. 

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Aug
24
Fri
Effective Telephone Techniques to Engage with Job Seekers webinar @ National broadcast
Aug 24 @ 2:00 pm
Effective Telephone Techniques to Engage with Job Seekers webinar @ National broadcast

NESA Training Events

WEBINAR

Effective Telephone Techniques to Engage with Job Seekers

Friday 24 August 2018    |    2pm AEST (1:30pm in SA & NT and 12 noon in WA)

Target Group

Contact staff, reception staff and other frontline staff looking for engagement and retention advice

Summary

The webinar has been designed to support staff primarily working with job seekers over the telephone. They may be calling to gather information about job placements or to arrange case management appointments; they may be providing Post Placement Support or chasing up job seekers who have missed appointments; and of course, it is easier for a job seeker not to cooperate with your staff over the phone than it is in person. 

Listen to Matt Luttrell’s upbeat and positive approach for staying on topic and getting what you require. Matt will discuss how you can de-escalate difficult conversations in real time and how to increase job seekers’ co-operation while remaining calm. 

WHAT YOU CAN EXPECT

  • Preparing the call ahead of time to assure the clarity of your message
  • Stress management techniques for centralised contact systems staff
  • De-escalating conversations with angry/agitated/confused job seekers
  • Techniques for sourcing the information from job seekers that providers need
  • After the horse has bolted – engaging and supporting job seekers who independently find work

The webinar will provide attendees with practical ideas to build their confidence and skills and to improve their success rates. 

FACILITATOR

Matt Luttrell (Bounce Australia)

Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and a decade in employment services. Within employment services, Matt started his journey in recruitment, ending up in senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Participants will receive  as a PDF copy of the presentation itself which can be used as a future resource.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Aug
27
Mon
Breaking out of the Bad Habit Loop Webinar @ National broadcast
Aug 27 @ 2:00 pm – 3:00 pm
Breaking out of the Bad Habit Loop Webinar @ National broadcast

NESA Training Events

WEBINAR

Breaking Out of the Bad Habit Loop

Monday 27 August 2018    |    2pm AEST (1:30pm in SA & NT and 12 noon in WA)

Target Group

All staff, Front line staff and Site Managers

Summary

The key to breaking bad habits is to outwit yourself into replacing the bad habit with a good habit.

In our Breaking out of the Bad Habit Loop webinar you will hear our NLP practitioner Rebecca Herbertson break down the bad habit cycle. Then why not try it on yourself; quit smoking, curb your sweet tooth or your caffeine intake.

The information is particularly valuable when working with clients who have barriers so this webinar is perfect for anyone working in employment services.

Expected outcomes

  • The habit loop and the effects;
  • The fundamentals of habit change;
  • Changing a habit;
  • Overcoming the obstacles; and
  • Hear about the man who was too afraid to fly, so he never landed

FACILITATOR

Rebecca Herbertson (Betterlink Group)

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development as well as qualifications in Training, Management and Human Resources.  With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO, she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL