Jun
25
Mon
DES 2018 Engagement and Retention Skills workshop @ Melbourne NESA Office
Jun 25 @ 9:30 am
DES 2018 Engagement and Retention Skills workshop @ Melbourne NESA Office

NESA Training Events

WORKSHOP

DES 2018 Engagement and Retention Skills

Melbourne | Monday 25 June 2018 | Starts 9.30am sharp

DETAILS

DATE:  Monday 25 June 2018

TIME:  9am, for 9:30am start. Finished by 4:30pm 

LOCATION:  Central location Melbourne

Target Group

Team Leaders, Managers, all frontline staff

Summary

The DES sector is about to experience the biggest shift in service delivery since its inception – the service offered by frontline staff will change from a participation model to a customer-centred model. 

To support your staff in the transition to DES 2018 and the new client-focused environment, NESA has engaged with BOUNCE consultancy to develop and deliver this workshop.

This one day workshop will give employment services operational staff and their managers best practice strategies and techniques that they will be able to implement on a daily basis.

Topics being covered

A BOOST TO YOUR CAPABILITY 

  • The change to the new customer-focussed world
  • Practical emotional intelligence tips to engage & retain clients 

DEVELOP ATTRACTION & ENGAGEMENT STRATEGIES 

  • What will attract clients to your service?
  • Learn to balance mutual obligation with choice & control – Know what your clients really want 

TRANSFORM YOUR SERVICE DELIVERY MODEL 

  • Refine your service delivery
  • Be competitive in the new world
  • Change participants’ mindsets without them changing providers 

FACILITATOR

Matt Luttrell

Matt Luttrell has over 15 years’ management experience that includes many years managing hotels in Melbourne and Geelong and a decade in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.

COST

NESA Member

$ 300 1 - 3 registrants
  • Prices are inclusive of GST
REGISTER NOW

NESA Member

$ 250 4 - 9 registrants
  • Prices are inclusive of GST
REGISTER NOW

NESA Member

$ 200 10 plus registrants
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 375 per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

All participants that complete workshop will receive a Certificate of Completion and leave with a comprehensive Professional Training workbook

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jul
10
Tue
jobactive Employment Consultant Induction @ National broadcast
Jul 10 @ 2:00 pm – 3:30 pm
jobactive Employment Consultant Induction @ National broadcast

NESA Training Events

3 PART COACHING PROGRAMME

jobactive Employment Consultant Induction

Starts Tuesday 10 July 2018 | 2:00pm AEST

Target Group

New jobactive Employment Consultants (will also be useful for existing staff that need a refresher or are returning to work after a long absence (such as maternity or long service leave).

Summary

In a complicated and constantly changing industry, giving the right support to new staff is critical so they can hit the ground running and avoid feeling overwhelmed. Our Employment Services Industry jobactive Employment Consultant Induction series can help them feel comfortable and understand the industry context and framework that they are now working in. This will help you to retain staff and to avoid having to go through the costly recruitment process again. Our aim is to assist them to settle in quickly and become productive as soon as they can. 

WHAT YOU CAN EXPECT

Over three webinar sessions, Matt Eldridge will comprehensively introduce staff to the good practice soft skills essential to an effective and efficient employment services delivery. The webinars will take participants through a range of strategies, while also touching on KPI measures and compliance requirements. The model of delivery for this coaching program requires learners to “learn by doing”. Our training is operational and complimentary to your internal induction programs. 

 Our jobactive Employment Consultant Induction coaching programme has a focus on the jobactive program core elements and the soft skills required for positive client engagement, job placement and effective post placement support. The sessions are full of observed good practices, tips and advice.

Each session is expected to run for approximately an hour and a half, including ample Q&A time. Once the series has been completed you will be sent a Certificate of Completion for your portfolio. Registrants will also receive a PDF copy of the presentation. 

About the three sessions

WEBINAR 1 – Appointment and Interview Skills (Broadcasts on Tuesday 10 July 2018 at 2pm AEST) 

  • Brief introduction to the industry 
  • Consultants’ “tools of the trade”
  • Negotiation strategies
  •  Creating behavioural change
  •  Effective questioning strategies
  • Strategies for client cohorts
  • Effective interviewing
  • Working with resistance

Activity: Segment your caseload into industry and client cohort groups

 

WEBINAR 2 – Service Delivery (Broadcasts on Tuesday 17 July 2018 at 2pm AEST)

 

  • Case management strategies to meet KPI’s
  • Case noting strategies
  • Creating effective Job Plans
  • Job seeker compliance and reporting – high level KPI measures and the continuous improvement role of compliance
  • Effective diary management
  • Activity management
  • Client marketing strategies
  • Proof of service
  • Resume building

Activity: Demonstrate key steps to meeting service delivery commitments and techniques for speed of placement

WEBINAR 3 – Outcomes Requirements (Broadcasts on Tuesday 24 July 2018 at 2pm AEST)

 

  • Post placement support process
  • Outcome cycle
  • Evidence collection
  • Strategies for when placements fail
  • Strategies to ensure clients declare income
  • Technology to support the job seeker and employer
  • Workplace modification

FACILITATOR

Matt Eldridge (controlled Chaos)

With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and to motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. He has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance. His focus (and enthusiasm) has always been about providing staff, teams and organisations with the right training and tools to better achieve stronger outcomes.

COST

NESA Member

$ 180
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 225
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jul
19
Thu
Managing Challenging and Aggressive client behaviour coaching programme @ National broadcast
Jul 19 @ 2:00 pm – 3:00 pm
Managing Challenging and Aggressive client behaviour coaching programme @ National broadcast

NESA Training Events

2 PART COACHING PROGRAMME

Managing Challenging and Aggressive Client Behaviour

Thursday 19 July 2018 | 2:00pm AEST

Target Group

All staff

Summary

When working with people from different walks of life on a daily basis, and often requesting them to undertake activities they may not be enthusiastic about, some level of challenging behaviour is inevitable. This is a two session online coaching programme designed to build skills in dealing effectively with challenging behaviour from an employment service industry perspective.

The coaching programme aims to provide you with all the skills to help you understand and deal with the challenges of a modern-day client-centred employment service. Participants will acquire knowledge on how to enhance their communication techniques and to avoid conflict in the workplace. Participants are expected to contribute to the discussion of techniques and to consider alternative and innovative approaches. The model of delivery for this coaching program requires “learning by doing”, an active learning approach in which learners will be given work-based activities to be completed as part of the series.

 

WHAT YOU CAN EXPECT

Session one : Self-management, resilience, and communication & listening skills. Session is being held on Thursday 19 July 2018 at 2pm AEST (1:30pm SA & NT, and 12 noon WA)

  • Understand the principles of how to self-manage and remain resilient in confronting situations.
  • How to maintain safe limits and set client expectations.
  • Understand how good communication can influence people.
  • Learn how to develop effective listening skills and assist clients to develop new skills in communication.
 Activity : Provide a written example of a time when you were confronted by disruptive behaviour and what you did to de-escalate and minimise the effects.
 
 
Session two : Barriers and limiting client behaviour, responding effectively, and maintaining personal and others’ safety. Session is being held on Thursday 26 July 2018 at 2pm AEST (1:30pm SA & NT, and 12 noon WA)
 
  • Understand the barriers to effective communication and how to maintain limits on client behaviour
  • How to recognise and deal with clients effectively when you feel like you are being provoked.
  • Have opportunities through case examples to link theory to practice and application for a safe environment

Extra details

Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time. 

A PDF copy of the presentation and a Certificate of Completion will be distributed to all registrants once the series has been completed.

FACILITATOR

Matt Luttrell (BOUNCE Australia)

With over six years’ experience managing hotels in Melbourne and Geelong, and over ten years’ experience in Employment Services in both frontline and management roles, Matt has seen it all. He has worked in priority regions where high levels of anti-social behaviour are prevalent. Matt is educated and experienced in conflict management believing that the real secret is to be able to identify a challenging situation and effectively communicate with the individual to gain a mutually agreed outcome.    

COST

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jul
23
Mon
Understand how online applications and recruitment databases are screening out your job seekers resumes webinar @ National broadcast
Jul 23 @ 2:00 pm – 3:00 pm
Understand how online applications and recruitment databases are screening out your job seekers resumes webinar @ National broadcast

NESA Training Events

WEBINAR

Understand how online applications and recruitment databases are screening out your job seekers resumes

Monday 23 July 2018    |    2pm AEST (1:30pm in SA & NT and 12 noon in WA)

Target Group

All Frontline staff

Summary

Have you every pulled together a great job application, flicked it off, waited, waited and waited, and received no reply ? These days many organisations use HR Software to screen out your documents based on formatting, lack of key words and other things that you may not be aware of.

This topic is particularly relevant to those consultants who are assisting job seekers with online applications. The change from human eyes reviewing the initial application and computer software analysing the application has changed the way successful applications are formatted. This webinar will provide an understanding of those changes and how they are impacting on your job seekers success. It will make you look at your resume templates in a whole new light. 

Please note that the content is always being updated and attendees will receive a list of important links.

WHAT YOU CAN EXPECT

  • An understanding of how online applications are processed by screening software – essential to know so your clients aren’t screened out on the first pass
  • The importance of key words in your job seeker’s application – and matching these to the advertisement or industry that they are applying for
  • Formatting and making things pretty – why this doesn’t work with online applications 
  • Keeping it simple – how irrelevant or complex information on your online resume or application can be hurting your client’s chances of ending up on the ‘yes’ list

About the Facilitaor

Rebecca Herbertson

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a a PDF copy of the presentation itself which can be used as a future resource.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Aug
6
Mon
Engaging the reluctant job seeker webinar @ National broadcast
Aug 6 @ 2:00 pm
Engaging the reluctant job seeker webinar @ National broadcast

NESA Training Events

WEBINAR

Engaging the Reluctant Job Seeker

Monday 6 August 2018    |    2pm AEST (1:30pm in SA, & NT and 12 noon in WA)

Target Group

All front line staff

Summary

Are you or your staff struggling with disengaged job seekers? 

Our webinar is aimed at front line staff and site managers who are experiencing this issue and would like to explore some workable options. It will discuss “reengagement” strategies that really work.

WHAT Is Being Covered

  • WIIFM – Making the benefits clear and relevant for job seekers
  • Ensuring that every contact counts and has a purpose
  • Putting a value on the service you offer to job seekers
  • Using free online tools that can assist with engagement
  • How providing group services can assist with motivation

FACILITATOR

Rebecca Herbertson (Betterlink)

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources.  With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia,  a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.   

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.  A PDF copy of the presentation itself which can be used as a future resource, will be sent to registrants

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Aug
8
Wed
NESA National Conference 2018 @ Hilton Hotel Brisbane
Aug 8 – Aug 9 all-day

NESA National Conference | 8 - 9 August 2018 | Hilton Hotel Brisbane

Inspiring Progress

Building resilience and agility through focussed leadership

Who Should Attend

This conference has something for everyone in the employment services sector! Delegates will have the opportunity to attend plenary and workshop sessions that explore current issues, global trends and the broader policy environment shaping the sector. The programme will be relevant to all employment services.

"The NESA conference was a positive experience that allowed me to feel a sense of industry inclusion and recognition. This confidence will prompt me to explore new ideas and challenge my comfort zone."

- 2017 Conference Delegate

Our Event Speakers

Plenary Speakers

Assistance Minister Jane Prentice

THE HON JANE PRENTICE MP

Assistant Minster for Social Services and Disability Services

NESA National Conference 2018 speaker The Hon Ed Husic MP

THE HON ED HUSIC MP

Shadow Minister for Employment Services, Workforce Participation and Future of Work, Shadow Minister for the Digital Economy

NESA Conference Speaker 2018 Zed Seselja

SENATOR THE HON ZED SESELJA

Assistant Minister for Social Services and Disability Services

2018 NESA Conference Speaker Sir Bill English

SIR BILL ENGLISH

Sir Bill English served in the New Zealand Parliament from his election in 1990 representing rural Southland until February 2018.

Mike Symonds - MC

"Highly engaging, practical and fun!" Mike Symonds is a playful and engaging Keynote Speaker and Corporate MC who will educate, inspire and entertain you.

Rowena McNally

rOWENA mCnALLY

Independent Chair
NESA

Sally Sinclair NESA CEO

Sally Sinclair

CEO
NESA

ANDREW GRIFFITHS

Andrew is a global commentator covering innovative business, customer connection and entrepreneurialism.

Professor Kristy Muir

CEO Centre for Social Impact (CSI) and member of UNSW Sydney’s Council

Michael McQueen - Conference 2018 Speaker

Michael McQueen

A multi-award winning speaker, trend forecaster and six-time bestselling author.

NESA National Conference Speaker Kathy Kelly

Kathy Kelly

Kathy’s story isn't just about loss and immense grief, it's about resilience and courage and the determination to stand up and change a broken system.

DAY 1 - Workshop Presenters

2018 NESA Conference Speaker Chris Kerr

Chris Kerr

Recipient of the 2003 Centenary Medal for service to the disabled community WA Disability Services Commission "Count Me In" Mid-West Ambassador

NESA National Conference Speaker Peter De Natris

Peter De Natris

Strategic Advisor at National Disability Insurance Agency

Teresa Pilbeam

Teresa Pilbeam

National Coordinator Early Days and Indigenous Liaison Programs

NESA National Conference Speaker Sean Armistead

SEAN ARMISTEAD

General Manager - Indigenous and Community Engagement at Sodexo

NESA National Conference Speaker Lindsey Ricker

Lindsey Ricker

OECD - Policy Analyst, LESI Programme (Local Employment, Skills and Social Innovation)

NESA National Conference 2018 Speaker Jody Hamilton

JODY HAMILTON

Lead Facilitator and Founder at LIFT Social Enterprise - I LIFT, You LIFT, We LIFT

2018 NESA Conference Speaker Patrick Herd

Patrick Herd

Principal Consultant Community Business Australia

Kristine Salgado

Managing Principal – FINPRO Marsh Pty Ltd

2018 NESA Conference Speaker Paul Maguire

Paul Maguire

Principal, Maguire Consulting HR and Industrial Relations Risks

NESA National Conference Speaker Ty Emerson

TY EMERSON

Branch Manager, Job Seeker Participation and Compliance Branch

Danielle Williams

DANIELLE WILLIAMS

Assistant Director Job seeker Participation & Compliance Branch

2018 NESA Conference Speaker Chris Newman

CHRIS NEWMAN

Director Asia Pacific ArcBlue

Professor John Mendoza

Director, ConNetica Adjunct Professor, Health and Sport Science, University of Sunshine Coast Adjunct Associate Professor, Medicine, Sydney University

2018 NESA Conference Speaker Kylie Henderson

DR Kylie Henderson

Founder and Managing Director Back2Work

Kerryn Kovacevic

A/g Group Manager Employment Systems Group Department of Jobs & Small Business

Peter Broadhead

Branch Manager – DES Department of Social Services

Justin Galke

Justin Galke

Director DES Reform Policy, Transition and ICT

Emma Hill

EMMA HILL

Director, Mature Age Programs Team

Jodie WEARNE

Branch Manager Incentives and Investments Branch

Derek Stiller

Branch Manager Employment Services Reporting and Analysis Branch

Helen Boyle

Acting Director Job Seeker Eligibility and Services Assessment Services and Outcomes Branch

CRAIG WATERSON

Senior Adviser
Department of the Prime Minister and Cabinet

Chloe Bird

CHLOE BIRD

Assistant Secretary Department of the Prime Minister and Cabinet Community and Economic Development Division

NESA National Conference Speaker Sandra McPhee AM

Sandra McPhee AM

Independent Chair Employment Services Expert Advisory Panel

Martin Hehir

Deputy Secretary Department of Jobs and Small Business

Nicholas Dowie

Nicholas Dowie

Branch Manager Department of Jobs and Small Business Active Labour Market Assistance 2020

Chris D’Souza

Director
NDIS Market Oversight Branch
Department of Social Services

Malcolm Greening

Assistant Secretary of the Industry, Regional and International Strategies Branch

Nisette Anderson

Director, Regional Policy in the Department of Jobs and Small Business, Industry, Regional & International Strategy Branch

Ali Jalayer

Ali Jalayer

Assistant Secretary Department of Jobs and Small Business Specialist Programmes Branch, Youth and Programmes Group

CRAIG DUNKELD

Senior Advisor, Business Development
Department of Jobs and Small Business

sarah clough

Assistant Secretary, Employment Branch
Department of Jobs and Small Business

DAY 2 - Workshop Presenters

NESA National Conference Speaker Dr Vinita Godinho

Dr Vinita Godinho

General Manager Advisory
Good Shepherd Microfinance

NESA National Conference Speaker Sara Parrott

Sara Parrott

Executive Manager Corporate Responsibility
Suncorp

NESA National Conference Speaker Dr Abigail Powell

Dr Abigail Powell

Senior Research Fellow, Centre for Social Impact

NESA National Conference Speaker Maria Smith

Maria Smith

Founder and CEO
Bounce Australia

Dr Emma Campbell

CEO Federation of Ethnic Communities' Councils of Australia (FECCA)

2018 NESA Conference Speaker James Weait

James Weait

Managing Director Pure Insights

2018 NESA Conference Speaker Sarah Kallon

Sarah Kallon

Practitioner Pure Insights

Matthew Cox

Co-chair the Logan City of Choice Leadership Team.

Judith Hunter

Strategic Development Manager, YFS Ltd – ParentsNext Provider

Richard Reid

Account Manager Queensland Department of Jobs and Small Business

NESA National Conference Speaker Gail Kerr OAM

Gail Kerr OAM

CEO, Access Youth support, housing and social enterprise services for migrants, refugees and Australian born clients – DES Provider

NESA National Conference Speaker Lynette Phuong

Lynette Phuong

Project Manager of Digital Springboard
Infoxchange

Dr Michael McGann

ARC Research Fellow
School of Social and Political Sciences
University of Melbourne

NESA National Conference Speaker Belinda Dolan

Belinda-Jane Dolan

CEO
Clariti Group

Greg Mazzone

Director Digital Information Assurance Section & External Systems Certification Authority

ANDREW GRIFFITHS

Andrew is a global commentator covering innovative business, customer connection and entrepreneurialism.

Facilitators

Annette Gill

Head of OECD Employment and Skills Unit, Local Employment, Skills, and Social Innovation Division (LESI)

Matt Clarke

MATT CLARKE

Deputy CEO
NESA

VANESSA PUOPOLO

Policy Advisor
NESA

AMANDA OWEN

Project Manager RSAS
NESA

JOHN PERRY

Manager
Access Community Services

Marg Lourey

Senior Policy Advisor
NESA

Miro Lojanica

Senior Project Manager
NESA

NESA Awards 2017 Disability Innovation

NESA Awards for Excellence

Be acknowledged for industry excellence!

The Awards highlight the commitment this sector has made to improving the well-being of our community, the excellent levels of service offered and the very real successes resulting from hard work and innovation at the frontline. MORE INFORMATION COMING SOON!

Event Details

VENUE

Brisbane Hilton Hotel
190 Elizabeth St
Brisbane City QLD 4000

WELCOME RECEPTION

Tuesday 7 August
6.30pm - 8.00pm

CONFERENCE

Wednesday 8 and
Thursday 9 August

GALA AWARDS DINNER

Wednesday 8 August
From 7.30pm

Meet our Sponsors and Exhibitors

Alffie Logo
NESA Industry Partner Anasight
Back2Work Health Specialists
NESA Industry Partner Bounce
Department of Jobs and Small Business
Department of Social Services JobAccess
Geographic Solutions Logo
Hivetec
NESA Exhibitor JobReady
NESA National Conference Exhibitor 2018 Lowes Back to Work
Sonnet System Logo
Sunsuper Logo
Australian Employment Training Solutions

Contact Us

NESA Awards for Excellence Gala Dinner @ Brisbane Hilton Hotel
Aug 8 @ 6:00 pm – 10:30 pm

NESA Awards for Excellence

ABOUT THE AWARDS

Importance of the Awards

The NESA National awards during their fourteen years, have highlighted the commitment this sector has made to improving the well-being of our community, the excellent levels of service offered and the very real successes resulting from hard work and innovation.

The National Employment Services Awards for Excellence are:

The nominees in the six categories undergo a comprehensive and rigorous assessment process, with auditing, variance, due diligence and means weighting applied. Only nominees who reach an acceptable benchmark in scores are considered for a finalist berth, and NESA only announces a maximum of three finalists in all excellence awards categories except the Employment Consultant, which may have four if there is an inclusion of the Bright Star award.

Entry and Winner Benefits

National finalist benefits include:

National Winners Receive:

NESA Awards 2017 Sally & Employers
NESA Awards 2017 Disability Innovation
NESA Gala Awards Dinner 2017

Congratulations to all our
Award winners and finalists

AWARD CATEGORIES

Achiever of the Year

SUPPORTED BY THE DEPARTMENT OF JOBS AND SMALL BUSINESS

Recognises a former job seeker who has overcome extraordinary disadvantage to embrace employment

Qualifying period:

The nominee job seeker must have gained and retained full-time employment or full-capacity employment in the past two years (since June 2016).

Eligibility:

The nominee must still be employed on the date of the awards – 8 August 2018

Champion Employer of the Year

SUPPORTED BY THE DEPARTMENT OF JOBS AND SMALL BUSINESS

Recognises organisations that give disadvantaged Australians a fair go

Qualifying period:

1 July 2017 - 30 June 2018

Eligibility:

Employers must have used employment services offered by a current NESA member organisation in 2017 / 18.

Innovation in Indigenous Employment

SUPPORTED BY THE DEPARTMENT OF JOBS AND SMALL BUSINESS

Recognises employment services professionals and organisations who find work for Indigenous Australians

Qualifying period:

1 July 2017 - 30 June 2018

Eligibility:

Open to employment consultants and teams working jobactive programmes who can demonstrate through innovation in servicing, how they have achieved notable, measurable outcomes for Indigenous job seekers.

Submissions are encouraged from both individuals and teams, and a “team” can constitute:
* A provider
* An entire branch or office
* A geographically based team i.e. regional or Employment Region
* A work group within a larger team
* A group formed to achieve a specified Indigenous outcome.

Department of Social Services JobAccess

Innovation in Disability Employment - Team

SUPPORTED BY THE AUSTRALIAN GOVERNMENT - JOBACCESS

Recognises employment service providers and employment organisations who have worked together to assist people with a disability

Qualifying period:

The innovative disability-related project must have started or operated between 1 July 2017 and 30 June 2018.

Eligibility:

Teams are required to demonstrate how they delivered disability-related innovation to either clients or employers. Judges will accept that a “team” constitutes:

* An entire branch or office
* A geographically based team i.e. regional or ESA
* A work group within a larger team
* A group formed to achieve a specified outcome or project
* An office or corporate support group

NESA Logo with tagline

Employment Consultant of the Year

SUPPORTED BY NESA

Recognises professionals who work to find jobs for disadvantaged Australians across all employment services programmes

Qualifying period:

1 July 2017 - 30 June 2018

Eligibility:

Must be employed by an organisation which is a current NESA member on the date that award submissions close (25 June 2018).

Sunsuper Logo

Excellence in Collaboration

SUPPORTED BY SUNSUPER

Recognises organisations working within any employment services programme, who demonstrate innovation and excellence in delivering outcomes for job seekers, community organisations and employers.

Qualifying period:

1 July 2017 - 30 June 2018

Eligibility:

Open to organisations who can demonstrate innovation and excellence in delivering outcomes for job seekers, community organisations and employers. All nominees are required to demonstrate how they clearly delivered collaboration in achieving innovation and excellence in service between all parties. Joint entries between NESA members and other members or non-member organisations is encouraged as long as a key organisation involved in developing and delivering the project is a NESA member.

Judges' Top Five Tips

Tip 1.

Really read and understand the criteria – analyze the questions so you understand exactly what is being asked of you.

Tip 2.

Make sure you answer every part of the question being asked. For instance, if a question asks you to “Demonstrate through a career and life achievement timeline how you have worked towards continual improvement and excellence" then make sure you provide both life (such as community, family, sports) and career information.

Tip 3.

Avoid writing Motherhood Statements. These are expansive, sweeping claims or declarations that are so generic as to be meaningless. They contain very little substance, and therefore typically cannot be disputed.

Tip 4.

Be specific about your or the nominee's achievements -  make statements that can be quantified and then provide the proof (numbers, data, examples) that support your claims.  Wherever possible, use more than one statistic to prove the point.

Tip 5.

If you are writing about yourself, then be yourself. Judges want to get to know you from the pages of your submission. They want to gain insight into the type of person you are – What are your values and your passions? 

THE JUDGES

NESA's Judges

Judges are employment and business leaders with expertise in the areas of recruitment, placement, social inclusion, youth engagement and mental health. All judges are volunteers, and so it is very important that the process be streamlined and hassle-free.

Assessment is conducted in three phases:  1. Scoring of submissions by judges.  2. Auditing and variance (the awards convenors).  3. Deliberation, facilitated by awards convenors, where all judges in a specific category come together (via teleconference) to provide final assurance that audited results reflect the judges’ expectations.   

Meet the Judges

Marion Webster, AO

Marion has worked in the not-for-profit and philanthropic sector in Australia and internationally.  She is currently the Executive Director of Kilfinan Australia, a simple concept which involves matching senior corporate and public sector leaders with not for profit CEOs to provide confidential, free, one-on-one mentoring. She was previously founding director of Philanthropy Australia and has worked as a CEO in child and family welfare, as well as migrant and refugee services.  Marion was a founding trustee and Chair of Australian Communities Foundation, a founding trustee of Auckland Communities Foundation, and founding Chair of Fitted for Work. In 2004 she was awarded an OAM for services to philanthropy and the community.

Dr Peter Laver, AM

After 40 years working with BHP in senior positions, Peter retired in 1998 to pursue other interests where he remains passionate – education, science, innovation and employment. A former Chancellor of the Victorian University of Technology, he has held more than 30 Chair, President, Vice-President and Director standings. This has included for organisations such as the Australian Academy of Technological Sciences and Engineering, National Board of Employment Education and Training, Victorian Learning and Employment Skills Commission, Community Advisory Council for the Community Support Fund, and the Prime Minister’s Science Prizes. In addition, he provides voluntary expertise to many not-for-profit organisations. 

Adrian Panozzo

Adrian is the Director of Better Life Group, a social impact and strategy company dedicated to developing organisational change, shared value and social enterprise business solutions to social issues. He has also been highly influential in guiding organisations through positive transformation by integrating people, community, social and business goals into their vision. Adrian was the CEO of Reclink Australia. Under his guidance, Reclink grew in membership of community organisations from 100 to more than 500. Some of his other achievements include a Churchill Fellowship, Stanford University’s Executive Program for Not for Profit Leaders, and two times finisher of the Marathon de Sable - a 260km seven-day race across the Sahara Desert.    

The Judging Process

Submissions undergo a comprehensive and rigorous assessment process.

Three judges are assigned to each submission in each category.

Judges are typically given 7 – 10 days to score the submissions assigned to them.

The judging progress is checked and, where pertinent, judges are sent a gentle reminder of the completion date.

Judges score every question and provide feedback on how to improve each submission.

Once all entries are scored then award convenors conduct an audit – cross-checking all scores given by all judges to identify instances where a judge’s score is out of sync by more than 20 percentile with other judges. Where this occurs award convenors check the submission before contacting the judge about this matter to talk through their score and, where appropriate, requesting a re-assessment of that specific question. (Most often the judge has simply misread or misinterpreted information in the submission. However, without this vital step worthy winners can fail to reach finalist status or incorrect nominees can be announced as winners.)

Where the number of entries is too great to be assigned to just three judges then an additional, pivotal process is introduced whereby all judges for the one category are compared through a variable means calculation. If this results in a variance that is then applied to submission scores. This ensures nominees compete on an equal playing field with none disadvantaged by “harsh” or “easy” scoring judges.

Entry Rules and Guidelines

NESA member organisations are encouraged to enter multiple nominees across all categories or more than one nomination within a category.

Each category has specific criteria and a separate submission is required for each nomination.

If you are entering the Achiever category and you are a former job seeker, then please take note that NESA or its Awards Coordinators will contact you and that you will have an opportunity to review all information that will be sent to the media and used in Awards e-bulletins.

By entering these Awards and completing your submission, all nominees:

NESA retains the right to:

Submissions must include:

FAQ

Are the awards open to all employment programmes? 

The awards are open to everyone who works in Disability Employment Services (DES), jobactive, ParentsNext, Youth Jobs PaTH, NEIS, Harvest Labour Services, and National Harvest Labour Information Service. In addition, Employment Consultant of the Year nominees can be working in Community Development Programme (CDP).

What questions do I need to answer to complete my award submission?

I work in a programme area other than jobactive. Can I still apply for the awards?

Absolutely. The NESA Awards are designed to honour everyone that is working as an employment provider under an Australian Government programme and who works for a NESA member. This includes Community Development Programme (CDP), Disability Employment Services (DES) and jobactive.

Can we submit a few days late?

No. In the interest of fairness to all participants, no late entries will be accepted.

CONTACT US

Aug
13
Mon
Hard Conversations and the relationship-building process @ National broadcast
Aug 13 @ 2:00 pm – 3:00 pm
Hard Conversations and the relationship-building process @ National broadcast

NESA Training Events

WEBINAR

Hard Conversations and the Relationship-Building Process

Monday 13 August 2018    |    2pm AEST (1:30pm in SA & NT and 12 noon in WA)

Target Group

All frontline staff & site managers

Summary

Hard or confrontational conversations are an inevitable part of the job of a front line employment services consultant, and are a critical moment in the relationship-building process. Getting these exchanges right is very important. Getting them wrong is unfortunately very easy.

Join NESA’s Policy and Communications Officer,  Dr. Colin Harrison, as he explores the key issues underlying effective verbal communication in general, and in confrontational situations in particular. 

 Understanding these things will position you better to deal with hard conversations in a way that allows you to remain calm and focussed. You should come away with strategies to put into place to improve your communicative behaviour, which will have a positive effect on your professional environment, your own peace of mind, and your effectiveness as a front line consultant.

we will explore

  • How meaning works (you might be surprised!)
  • Communicative styles and their utility
  • The fight or flight response and how to manage it
  • The importance of altercentrism
  • Speaking with your ears (active listening strategies)

FACILITATOR

Dr. Colin Harrison

Dr. Colin Harrison holds a PhD in Neurocognitive Linguistics, and has 30 years’ experience in the domain of language and communication. He has been a tertiary educator, adult trainer and professional facilitator in Australia, the US and France, and is a Maître de Conférences with the French Éducation Nationale. He has directed academic departments, run cultural adaptation workshops for multinational companies and managed international exchange programmes. He has a particular love for, and focus on effective interpersonal and cross-cultural communication.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Aug
20
Mon
How to Write that Winning Resume @ National broadcast
Aug 20 @ 2:00 pm – 3:00 pm
How to Write that Winning Resume @ National broadcast

NESA Training Events

WEBINAR

How to Write that Winning Resume

Monday 20 August 2018    |    2pm AEST (1:30pm in SA & NT and 12 noon in WA)

Target Group

All Front Line staff

Summary

Assisting job seekers with resumes is still a core skill of working in Employment Services. This webinar will cover format, length, key words, the do’s and the don’ts, how to address gaps in employment history and most importantly how to adapt your resume to specific job applications. 

At the end of the webinar, participants will have much greater confidence in their ability to assist job seekers in resume writing.

FACILITATOR

Rebecca Herbertson

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation itself which can be used as a future resource.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Aug
23
Thu
Building rapport in 23 seconds webinar @ National broadcast
Aug 23 @ 2:00 pm – 3:00 pm

NESA Training Events

WEBINAR

Building rapport in 23 seconds

Thursday 23 August 2018    |    2pm AEST (1:30pm in SA & NT and 12 noon in WA)

Target Group

All staff

Summary

We’ve all heard how much first impressions matter, but when you’re in the sales game, it’s absolutely crucial. 

It could be the difference between closing a deal or getting hung up on, in the first phone call.  

This webinar will explore how to build rapport with someone in the first 23 seconds and how that can increase your performance, leading to better employer relationships and outcomes.

WHAT YOU CAN EXPECT

  • Why it all starts with mindset
  • Why the first 23 seconds is crucial to creating a good impression
  • Introduction to Emotional Intelligence
  • Understanding the four personality types (DISC)
  • How to captivate your client’s attention
  • Timing your pitch perfectly
  • Learning to decrease the amount of rejections
  • Understanding the client’s psychology and mindset. 

FACILITATOR

Raimond Volpe

Raimond Volpe is an established and experienced sales trainer. He has over 25 years sales experience in the finance, recruitment and pharmaceutical industries. He was the #1 BDM at Toll People for two years in a row, winning the National Finance Industries, BDM of the Year Award. Prior to sales, he was the director of Five Finance, a mortgage broking and insurance company that won many awards including the Allianz & Tower Finance Broker Company of the Year Award in 2007. 

Mindset plays a big part in Raimond’s sales training, as the right attitude is an integral part of a successful sales process. 

Raimond is the International Best Selling Author of “Success1010 For Living”. He believes that with a solid sales process, winning attitude and advanced selling skills, excellence can be achieved in any industry.

Raimond Volpe

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. 

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL