NESA Webinar
the change enabler - tools for overcoming job-seeker resistance
thursday 30 may 2024
2.00pm AEST
PLATFORM: GO TO WEBINAR
TARGET GROUP
All Staff, Frontline Staff
SUMMARY
We all experience resistance to change. It is our internal psychological reaction to change; and it occurs at a subconscious level. The good news is, we can modify how we respond to resistance, and this can lead to break throughs, like eliminating procrastination, being conscious of avoidance and most importantly, increasing your job seeker cooperation and enthusiasm. Clare will show you how.
WHAT YOU CAN EXPECT
- The nature and influences of change
- VULCA
- Flourish / flounder
- Reactions when faced with Change
- The journey through Change
- Our brains and change and why our communication approach means everything
- A framework for consistently crafting your change message and communicating with an individual
Facilitator
clare edwards
Clare is a change-maker. She helps organisations to tap into the collective potential of their people so that they can master personal leadership, thrive in change and stay fully engaged.
A passionate storyteller and inspiring speaker, Clare takes her audiences on an experiential journey, leaving them filled with new insights, keen to know more and motivated to change.
Clare’s corporate background spans 2 decades of working in senior management roles with global IT companies, surviving the dot com ‘boom and bust’ of the early millennium and thriving in complex, fast-paced change environments.
Clare makes the complex simple. She has studied neuroleadership extensively and brings theory and concepts to life helping people to uncover the full potential of their amazing brain and its ability to change – without the psychobabble.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
self-coaching principals to succeed in employment services
Monday 3 June 2024
2.00pm AEST
PLATFORM: GO TO WEBINAR
TARGET GROUP
All Staff
SUMMARY
The success of your day begins with the right thinking and the intention that you set for yourself. As a high performing professional in employment services, it is important to reflect on what is working, what you can improve daily, and how you can coach yourself to succeed in your career goals. This webinar will discuss techniques that high performers use throughout their day to ensure they achieve excellence in what they do.
WHAT YOU CAN EXPECT
- Positive habits to prepare for the day
- How to plan your day effectively
- How to deal with setbacks in your day
- How to overcome procrastination
- How to reset your mind to stay focused
- Integrating your reflections
Facilitator
leonie lam
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
how to build rapport in 23 seconds
Tuesday 4 june 2024
2.00pm AEST
PLATFORM: GO TO WEBINAR
TARGET GROUP
All Industry Staff
WHAT YOU CAN EXPECT
Why it all starts with mindset
Why the first 23 seconds is crucial to creating a good impression
Introduction to Emotional Intelligence
Understanding the four personality types (DISC)
How to captivate your prospect’s attention
Timing your pitch perfectly
Learn to decrease the amount of rejections
Understand the client’s psychology and mindset.
Facilitator
raIMOND VOLPE
Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won numerous international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.
Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.
Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.
Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
master focus - accelerate efficiency goals
Tuesday 11 June 2024
2.00pm AEST
PLATFORM: GO TO WEBINAR
TARGET GROUP
All Industry Staff
SUMMARY
Focus is crucial as it is the gateway to all thinking: perception, memory, learning, reasoning, problem-solving, and decision-making. Without good focus, all aspects of your ability to think will suffer.
WHAT YOU CAN EXPECT
• Getting yourself to peak mental performance
• Harnessing awareness and reducing drift
• Mastering your emotions to give way to your performance
• Increasing productivity and performance
• Mastering concentration and focus skill sets
Facilitator
raimond volpe
Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won numerous international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.
Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.
Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.
Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
giving feedback and managing difficult conversations
Wednesday 12 June 2024
2.00pm AEST
PLATFORM: GO TO WEBINAR
TARGET GROUP
All Staff
SUMMARY
Giving feedback and managing difficult conversations is an art. It may be giving feedback to your client, to your colleagues and/or team members. It is not easy. Leonie will share with you how to give feedback in a positive and constructive way. Listen to Leonie as she discussed creative ways to communicate the feedback, so the individual receiver will receive the message, whilst maintaining dignity.
WHAT YOU CAN EXPECT
- Establish the right environment to give feedback
- Encourage self-assessment with the individual
- Communicate with influence (methods from the book the Law of Connection)
- Manage difficult conversations
- Empower accountability when giving feedback
- Communicate feedback in a creative way
Facilitator
leonie lam
Leonie has been recognised for her outstanding facilitation skills, customer service excellence and her genuine interest in helping people and organisations. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.
As a Career Coach, she has helped more than 200 people secure employment in Australia. As a Trainer, she is passionate about delivering training to organisations to help individuals and organisations maximise their performance and achieve their strategic objectives. She consistently receives outstanding feedback in her training programs.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA First Nations
Employment Conference 2024
Better Together – Connecting for First Nations Employment
As the gateway to the Great Barrier reef, Cairns is the perfect setting for our First Nations Employment Conference at the Pullman International Cairns on 18 and 19 June 2024.
Important conversations and strong, connected voices are important in shaping the future of First Nations Employment. Our conference program will provide opportunities to have these important conversations and connections, in addition to hearing from some of Australia’s leading First Nations experts in policy, service design and evidence.
Event Details
VENUE
PULLMAN CAIRNS INTERNATIONAL
17 Abbott Street
Cairns Qld 4870, Australia
T: + 61 7 4031 1300
MASTERCLASS
Tuesday 18 June 2024
9.00am - 12.00pm
CONFERENCE DAY 1
Tuesday 18 June 2024
1.00pm - 5.00pm
NETWORKING DRINKS
Daintree Pool
6.30pm - 8.30pm
CONFERENCE DAY 2
Wednesday 19 June 2024
9.00am - 4.15pm
Topics
** Subject to change **
Building Strong Capability
Economic Development
Youth
Care Careers
Co-Design for Working with Communities
Literacy (Digital and LLN)
Employer Engagement
Mental Health and Wellbeing
Meet our Speakers
** More coming soon **
MICK GOODA
Mick Gooda’s people are the Ghungalu from the Dawson Valley in Central Queensland on his mother’s side and Yiman from around Taroom on his father’s side. He has spent the last 30 years advocating for the rights of Aboriginal and Torres Strait Islander Australians. He was appointed the Aboriginal and Torres Strait Islander Social Justice Commissioner in February 2010 and held that position until September 2016 when he was appointed Co-Commissioner on the Royal Commission into the Protection and Detention of Children in the Northern Territory.
He has undertaken work a wide range of roles such as the CEO of the Cooperative Research Centre for Aboriginal Health, Native Title Consultant with the Western Australian Aboriginal Legal Service and the Aboriginal and Torres Strait Islander Commission, ATSIC.
He chaired the Queensland Stolen Wages Reparation Taskforce and the National Centre of Indigenous Genomics and has been a member of the Expert Panel and the Referendum Council which were convened to advised the Federal Government on the Recognition of Aboriginal and Torres Strait Islander Peoples in the Australian constitution.
More recently, he was a Co-Chair of the Interim Truth and Treaty Body which is tasked with maintaining the momentum on the Path to Treaty here in Queensland previous to this he Co-Chaired the Treaty Advancement Committee which recommended the next steps in the Queensland treaty and truth telling process.
Pricing
NESA Member
1 - 2 DELEGATES-
Attendance to the Pre-Conference Masterclass | Tues 18 June
-
Attendance to Day 1 and 2 of the First Nations Employment Conference | Tues 18 - Wed 19 June
-
Networking Drinks | Evening of Tues 18 June
-
Prices are inclusive of GST
NESA Member
3+ DELEGATES-
Attendance to the Pre-Conference Masterclass | Tues 18 June
-
Attendance to Day 1 and 2 of the First Nations Employment Conference | Tues 18 - Wed 19 June
-
Networking Drinks | Evening of Tues 18 June
-
Prices are inclusive of GST
Non-Member
1 - 2 DELEGATES-
Attendance to the Pre-Conference Masterclass | Tues 18 June
-
Attendance to Day 1 and 2 of the First Nations Employment Conference | Tues 18 - Wed 19 June
-
Networking Drinks | Evening of Tues 18 June
-
Prices are inclusive of GST
Non-Member
3+ DELEGATES-
Attendance to the Pre-Conference Masterclass | Tues 18 June
-
Attendance to Day 1 and 2 of the First Nations Employment Conference | Tues 18 - Wed 19 June
-
Networking Drinks | Evening of Tues 18 June
-
Prices are inclusive of GST
Accommodation
Book your hotel room at a special rate, exclusive to our event. Bookings must be made before 19 May 2024.
PHOTO CREDIT: Pullman Cairns International
Sponsorship and Exhibitor Opportunities
Join us in our mission to empower and support disadvantaged Australians in their journey towards employment and inclusion.
By placing your organisation in the spotlight of our large and diverse audience, you can associate your brand with the outstanding work done by the sector. Together, we can create meaningful change and pave the way for a brighter future for all Australians.
Contact Us
SPONSORSHIP/EXHIBITOR ENQUIRIES
Annette Gill
annetteg@nesa.com.au
T: + 61 409 551 182
REGISTRATION ENQUIRIES
Bec Game
becgame@nesa.com.au
+61 468 441 316
NESA Webinar
telephone cold calling is back (and is still king)
Tuesday 25 June 2024
2.00pm AEST
PLATFORM: GO TO WEBINAR
TARGET GROUP
Suitable for people that want to learn the current trends with cold calling, increase contact and success rates over the phone, and improve client engagement.
SUMMARY
Telephone cold calling is regarded by many as a sales technique used extensively through the 90’s and beyond by small operators to large global corporations. Learn why it is back, being utilised again and how it is driving incredible results.
The pandemic has accelerated working from home trends and there are more decision-makers than ever sitting in their home office, waiting for your call, with no gatekeepers to stand in your way.
Email, social media, video – these are all great, but the best way to get a prospect’s attention, and hold it, is still through the phone.
This webinar will help you understand when you would utilise cold calling, the current techniques to get results, and the processes to ensure ongoing performance.
WHAT YOU CAN EXPECT
- Why is cold calling back
- Does cold calling generate results?
- Are you calling like it’s 1995
- Body language on the phone
- Using hooks
- The gatekeeper
- Using surprise to initiate connection
- Tone, voice, words matter
- The power of a good phone script
- Know your employer customer
- The best time to call
- Speed to call trumps all
- Managing objections
- Targets get results
- Specialising for B2B
- 2023 cold calling commandments
- Face to Face the human difference
Facilitator
raimond volpe
Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won over 7 international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.
Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.
Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.
Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.