Jan
30
Tue
Planning Pathways to Outcomes Webinar @ ONLINE
Jan 30 @ 3:00 pm

NESA Training Events

WEBINAR

Planning Pathways to Outcomes

Tuesday 30 January 2018    |    3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)

Target Group

Designed for Team Leaders, Employment Consultants and frontline staff.

Summary

This webinar is aimed at staff who are meeting with job seekers regularly. It will cover the following topics: 

  • The importance of always having an agenda
  • Goal setting with job seekers
  • Reverse career planning
  • The action planning process.

At the end of the webinar, practitioners will have a blueprint which they can use with their clients in as little as 15 minutes to help job seekers to achieve better outcomes.

FACILITATOR

Rebecca Herbertson

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development, and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using… READ MORE

NESA Training Partner Rebecca Herbertson

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Feb
1
Thu
Engaging the Reluctant Job Seeker Webinar @ ONLINE
Feb 1 @ 3:00 pm – 4:00 pm

NESA Training Events

WEBINAR

Engaging the Reluctant Job Seeker

Thursday 1 February 2018 | 3:00pm AEDT (2:30pm SA, 2:00pm QLD, 1:30pm NT & 12 noon in WA)

Target Group

Frontline staff and Site Managers

Summary

Are you or is your site struggling with disengaged job seekers? Our webinar is aimed at front line staff and Site Managers who are experiencing this issue and would like to explore some workable options. It will discuss “reengagement” strategies that really work.

What's being COVERED

  • WIIFM – Making the benefits clear and relevant for job seekers
  • Ensuring that every contact counts and has a purpose
  • Putting a value on the service you offer to job seekers
  • Using free online tools that can assist with engagement
  • How providing group services can assist with motivation

FACILITATOR

Rebecca Herbertson

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development, and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using… READ MORE

NESA Training Partner Rebecca Herbertson

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

The live broadcast will include ample Q&A time and will run for approximately an hour. So it can be used as a future resource, people that register for the live broadcast will receive a PDF copy of the presentation. After the webinar finishes you will receive a Certificate of Participation for your portfolio.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Feb
6
Tue
Indigenous Cultural Awareness (2 part) Coaching Programme @ ONLINE
Feb 6 @ 3:00 pm – 4:30 pm

NESA Training Events

2 PART COACHING PROGRAMME

Indigenous Cultural Awareness

Starts Tuesday 6 Feb 2018 | 3:00pm AEDT

Target Group

All industry staff

Summary

Extensive cultural knowledge is not necessary in order to become culturally aware. A capacity to recognise that cultural difference exists, and to be open to learning from these differences is the basis of cultural awareness.

This Coaching programme is designed to expand thinking and understanding about the Aboriginal and Torres Strait Islander communities, their history and contemporary issues; and to facilitate understanding between staff and the Aboriginal and Torres Strait Islander people they are working with.

You will be provided with historical legislative and policy development information, as it pertains to Australian Indigenous peoples, to better understand the current socio-economic situation of Indigenous Australians.

Over this two part series you will hear Gail Reynolds-Adamson’s personal narrative and insight into people from Aboriginal and Torres Strait Islander backgrounds in the workplace, customer base and the broader community. Each session is expected to run for approximately an hour and a half. This live broadcast will include ample Q&A time. Once the series has been completed you will be sent a Certificate of Completion for your portfolio.

WHAT YOU CAN EXPECT

Session one: Tuesday 6 Feb 2018 at 3pm AEDT
Information required to better support Indigenous clients and community
Knowledge and understanding of the cultural and social history of Aboriginal and Torres Strait Islander people and the issues they face

Session two: Tuesday 13 Feb 2018 at 3pm AEDT
Knowledge, skills and tools required for effective communication and service delivery to Aboriginal and Torres Strait Islander people.

Expected outcomes

Awareness and knowledge of Aboriginal and Torres Strait Islander cultural issues and how they relate to your business, your job seekers and your employer placement and retention. 

A practical understanding of how culture shapes our values, attitudes and behaviour.

Tools for staff who mentor, manage and work with Indigenous job seekers.

Greater understanding of people from Aboriginal and Torres Strait Islander backgrounds.

FACILITATOR

Gail Reynolds-Adamson

Gail is a descendant of the Noongar people from the South East Coast of Western Australia, the Nudju people from the Norseman/Balladonia area, and the Mirrnning people (“Whale people”) from the coast between Western Australia and South Australia… READ MORE

NESA Training Partner Gail Reynolds-Adamson

COST

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Feb
7
Wed
Managing Challenging and Aggressive Client Behaviour Coaching Programme @ Online
Feb 7 @ 3:00 pm – 4:30 pm

 

NESA Training Events

2 PART COACHING PROGRAMME

Managing Challenging and Aggressive Client Behaviour

Starts Wednesday 7 February 2018 | 3:00pm AEDT (2:30pm SA, 2pm QLD, 1:30pm NT, and 12 noon WA)


REGISTER NOW


NEWSLETTER SUBSCRIPTION

Target Group

Team Leaders, Managers, all Frontline staff

Summary

When working with people from different walks of life on a daily basis, and often requesting them to undertake activities they may not be enthusiastic about, some level of challenging behaviour is inevitable. This is a two session coaching programme designed to build skills in dealing effectively with challenging behaviour from an employment service industry perspective.

The coaching programme aims to provide you with all the skills to help you understand and deal with the challenges of a modern-day client-centred employment service. Participants will acquire knowledge on how to enhance their communication techniques and to avoid conflict in the workplace. Participants are expected to contribute to the discussion of techniques and to consider alternative and innovative approaches. The model of delivery for this coaching program requires “learning by doing”, an active learning approach whereby learners will be given work-based activities to be completed as part of the series.

What’s being covered

Session one : Self-management, resilience, and communication & listening skills. Session is being held on Wednesday 7 February 2018 at 3pm AEDT

  • Understand the principles of how to self-manage and remain resilient in confronting situations.
  • How to maintain safe limits and set client expectations.
  • Understand how good communication can influence people.
  • Learn how to develop effective listening skills and assist clients to develop new skills in communication.

Activity : Provide a written example of a time when you were confronted by disruptive behaviour and what you did to de-escalate and minimise the effects.

 Session two : Barriers and limiting client behaviour, responding effectively, and maintaining personal and others’ safety. Session is being held on Tuesday 13 February at 12 noon AEDT

  • Understand the barriers to effective communication and how to maintain limits on client behaviour
  • How to recognise and deal with clients effectively when you feel like you are being provoked.
  • Have opportunities through case examples to link theory to practice and application for a safe environment.

FACILITATOR

Matt Luttrell

With over six years’ experience managing hotels in Melbourne and Geelong, and over ten years’ experience in Employment Services in both front line and management roles, Matt has seen it all. He has worked in priority regions where high levels of anti-social behaviour are prevalent…. READ MORE

COST

NESA Member

$
120
00
per registrant

  • Prices are inclusive of GST


REGISTER NOW

REGISTER NOW

Non-member

$
150
00
per registrant

  • Prices are inclusive of GST


REGISTER NOW

REGISTER NOW

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL


TRAINING CATALOGUE


LEADERSHIP CATALOGUE

Feb
8
Thu
Mental Health First Aid course authorised by MHFA Australia, and delivered by MHFA Australia Accredited Instructors @ Sydney NESA Office
Feb 8 @ 9:30 am – Feb 9 @ 4:30 pm

NESA Training Events

WORKSHOP

Mental Health First Aid (MHFA)

Sydney | Thursday 8 & Friday 9 February 2018 | 9.30am AEDT

DETAILS

DATE: Thursday 8 & Friday 9 February 2018

TIME:  Starts at 9:30am

LOCATION: NESA Sydney office, Level 1, 33-35 Belmont Street SUTHERLAND NSW 2232

Target Group

All staff

Summary

NESA offers the Mental Health First Aid course authorised by MHFA Australia, and delivered by MHFA Australia Accredited Instructors.

The 12-hour Mental Health First Aid course teaches adults (18 years and over) how to provide initial support to adults who are developing a mental illness or experiencing a mental health crisis. The course is delivered over two days.

Course participants learn about the signs and symptoms of the common and disabling mental health problems, how to provide initial help, where and how to get professional help, what sort of help has been shown by research to be effective, and how to provide first aid in a crisis situation.

Learning Outcomes

  • Explore different options for supporting a person with mental health problems
  • Understand the prevalence of mental illness in Australia
  • Identify where to get support
  • Understand why early intervention is key
  • Identify when a colleague may be depressed
  • Understand suicide and its warning signs
  • Learn what to do if someone mentions suicide
  • Identify when a colleague may be suffering anxiety
  • Understand the different anxiety disorders
  • Know how to help a colleague manage a panic attack
  • Know what to do if a colleague has suffered trauma
  • Learn to spot serious mental health issues, including psychosis & bipolar disorder
  • Understand what to do if you witness a psychotic episode
  • Identify the signs of substance abuse in the workplace
  • Understand types of drugs and their effects
  • Know how to handle a colleague with a substance abuse related disorder

COST

NESA Member

$ 250
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 310
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

At the end of training participant: All participants that complete the full 12 hour course will receive a Certificate of Completion and have the opportunity to undertake the MHFA online exam for their full certification (They will be issued PDF Certificate of Accreditation by MHFA Australia). Please note that this is an internationally recognised course.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

jobactive Employment Consultant Induction Coaching Programme @ ONLINE
Feb 8 @ 3:00 pm – 4:30 pm

NESA Training Events

3 PART COACHING PROGRAMME

jobactive Employment Consultant Induction

Starts Thursday 8 February 2018 at 3pm AEDT (2:30pm in SA, 2pm QLD, 1:30pm NT and 12 noon in WA)

Target Group

Designed for Employment Consultants / Case Managers

Summary

Our Employment Consultant Induction coaching programme has a focus on the jobactive core elements and the soft skills required for positive client engagement, job placement and effective post placement support. The sessions are full of observed good practices, tips and advice.

Over three webinar sessions, John Francis will comprehensively introduce staff to the components and good practice soft skills that makes an effective and efficient employment services industry. The webinars will take participants through a range of strategies so they can perform effectively with customers, while touching on the KPI measures and compliance requirements. Our training is operational and complimentary to your internal induction programmes.

The series will also be useful for existing staff that need a refresher or are returning to work after a long absence (such as maternity or long service leave).

Our jobactive Employment Consultant Induction coaching programme has a focus on the jobactive program core elements and the soft skills required for positive client engagement, job placement and effective post placement support. The sessions are full of observed good practices, tips and advice.

SESSIONS

WEBINAR 1 – Appointment and Interview Skills (Broadcasts on Thursday 8 February 2018 at 3pm AEDT)

  • Brief introduction to the industry
  • Consultants’ “tools of the trade”
  • Negotiation strategies
  • Creating behavioural change
  • Effective questioning strategies
  • Strategies for client cohorts
  • Effective interviewing
  • Working with resistance

Activity: Segment your caseload into industry and client cohort groups

WEBINAR 2 – Service Delivery (Broadcasts on Thursday 15 February 2018 at 3pm AEDT)

  • Case management strategies to meet KPI’s
  • Case noting strategies
  • Creating effective Job Plans
  • Job seeker compliance and reporting – high level KPI measures and the continuous improvement role of compliance
  • Effective diary management
  • Activity management
  • Client marketing strategies
  • Proof of service
  • Resume building

Activity: Demonstrate key steps to meeting service delivery commitments and techniques for speed of placement

WEBINAR 3 – Outcomes Requirements (Broadcasts on Thursday 22 February 2018 at 3pm AEDT)

  • Post placement support process
  • Outcome cycle
  • Evidence collection
  • Strategies for when placements fail
  • Strategies to ensure clients declare income
  • Technology to support the job seeker and employer
  • Workplace modification

FACILITATOR

John Francis

Following many years experience in stock broking and funds management in London and Melbourne, John commenced in the Employment Services industry in 2006. He has ten years experience in DEN/DES (and other industry programmes), in the roles of Case Manager, Recruiter and Training and Assessor. John has delivered accredited motivational training to participants centred on addressing vocational and non-vocational barriers on their own pathway to success... READ MORE

NESA Training Partner John Francis

COST

NESA Member

$ 180
00
per registrant
  • Prices are inclusive of GST
  • One payment for the 3 part series
REGISTER NOW

Non-member

$ 225
00
per registrant
  • Prices are inclusive of GST
  • One payment for the 3 part series
REGISTER NOW

other

Each session is expected run for approximately an hour and a half. This live broadcast will include ample Q&A time. The model of delivery for this coaching programme requires learners to “learn by doing”, which is an active learning approach whereby learners will be given work-based activities to be completed as part of the series. Once the series has been completed you will be forward a Certificate of Completion for your portfolio.

Participants’ comments about the programme

“Was very informative and great ideas. I was able to relate to all & I’ve only been in this industry for 3 months”

“Very engaging and the presenters were easier to engage with”

“Never been on a series where, not one, but two presenters engaged with the participants”

“I found it very easy to follow, and they covered the lot”

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Feb
14
Wed
Mental Health First Aid course authorised by MHFA Australia, and delivered by MHFA Australia Accredited Instructors @ Brisbane Venue TBA
Feb 14 @ 9:30 am – Feb 15 @ 4:30 pm

NESA Training Events

WORKSHOP

Mental Health First Aid (MHFA)

Brisbane   |  Wednesday 14 February & Thursday 15 February 2018   |  9.30am AEST

DETAILS

DATE: 14 & 15 February 2018

TIME: Starts 9:30am

LOCATION:  Brisbane

Target Group

All staff

Summary

NESA offers the Mental Health First Aid course authorised by MHFA Australia, and delivered by MHFA Australia Accredited Instructors.

The 12-hour Mental Health First Aid course teaches adults (18 years and over) how to provide initial support to adults who are developing a mental illness or experiencing a mental health crisis. The course is delivered over two days.

Course participants learn about the signs and symptoms of the common and disabling mental health problems, how to provide initial help, where and how to get professional help, what sort of help has been shown by research to be effective, and how to provide first aid in a crisis situation.

Learning Outcomes

  • Explore different options for supporting a person with mental health problems
  • Understand the prevalence of mental illness in Australia
  • Identify where to get support
  • Understand why early intervention is key
  • Identify when a colleague may be depressed
  • Understand suicide and its warning signs
  • Learn what to do if someone mentions suicide
  • Identify when a colleague may be suffering anxiety
  • Understand the different anxiety disorders
  • Know how to help a colleague manage a panic attack
  • Know what to do if a colleague has suffered trauma
  • Learn to spot serious mental health issues, including psychosis & bipolar disorder
  • Understand what to do if you witness a psychotic episode
  • Identify the signs of substance abuse in the workplace
  • Understand types of drugs and their effects
  • Know how to handle a colleague with a substance abuse related disorder

COST

NESA Member

$ 250
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 310
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

At the end of training participant: All participants that complete the full 12 hour course will receive a Certificate of Completion and have the opportunity to undertake the MHFA online exam for their full certification (They will be issued PDF Certificate of Accreditation by MHFA Australia). Please note that this is an internationally recognised course.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Feb
21
Wed
Mental Health First Aid course authorised by MHFA Australia, and delivered by MHFA Australia Accredited Instructors @ Melbourne NESA Office
Feb 21 @ 9:30 am – Feb 22 @ 4:30 pm

NESA Training Events

WORKSHOP

Mental Health First Aid (MHFA)

Melbourne | Wednesday 21 & Thursday 22 February 2018 | 9.30am AEDT

DETAILS

DATE: Wednesday 21 and Thursday 22 February 2018

TIME: 9.30am AEDT

LOCATION: NESA Melbourne office, Level 8, 20 – 22 Albert road, SOUTH MELBOURNE 3205

Target Group

All staff.

Summary

NESA offers the Mental Health First Aid course authorised by MHFA Australia, and delivered by MHFA Australia Accredited Instructors.

The 12-hour Mental Health First Aid course teaches adults (18 years and over) how to provide initial support to adults who are developing a mental illness or experiencing a mental health crisis. The course is delivered over two days.

Course participants learn about the signs and symptoms of the common and disabling mental health problems, how to provide initial help, where and how to get professional help, what sort of help has been shown by research to be effective, and how to provide first aid in a crisis situation.

Learning Outcomes

  • Explore different options for supporting a person with mental health problems
  • Understand the prevalence of mental illness in Australia
  • Identify where to get support
  • Understand why early intervention is key
  • Identify when a colleague may be depressed
  • Understand suicide and its warning signs
  • Learn what to do if someone mentions suicide
  • Identify when a colleague may be suffering anxiety
  • Understand the different anxiety disorders
  • Know how to help a colleague manage a panic attack
  • Know what to do if a colleague has suffered trauma
  • Learn to spot serious mental health issues, including psychosis & bipolar disorder
  • Understand what to do if you witness a psychotic episode
  • Identify the signs of substance abuse in the workplace
  • Understand types of drugs and their effects
  • Know how to handle a colleague with a substance abuse related disorder

COST

NESA Member

$ 250
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 310
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

At the end of training participant: All participants that complete the full 12 hour course will receive a Certificate of Completion and have the opportunity to undertake the MHFA online exam for their full certification (They will be issued PDF Certificate of Accreditation by MHFA Australia). Please note that this is an internationally recognised course.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Mar
6
Tue
Understanding jobactive Outcomes workshop with Damien Opolski @ Melbourne TBA
Mar 6 @ 9:30 am

NESA Training Events

WORKSHOP

Understanding jobactive Outcomes workshop

Melbourne | Tuesday 6 March 2018 | Starts 9.30am AEDT

DETAILS

DATE: Tuesday 6 March 2018

TIME: 9 am for a 9:30am commencement

LOCATION:  Central Melbourne venue TBA

Target Group

jobactive consultants of all levels of experience – perfect for new starters and experienced consultants who are moving into an Outcomes management role, or who just want to learn how Outcomes work!

Summary

In a performance-driven sector, it’s important that your staff understand jobactive Outcomes. Outcomes are what we strive for. Successful Outcomes can change the lives of our job seekers, and it’s Outcomes that, to a large extent, drive our business. But it’s a complex topic. An understanding of jobactive Outcomes requires an understanding of how many different things work together – how a job seeker’s circumstances determine their outcome requirements, and how a job seeker’s subsequent achievements are supported with evidence. An understanding of jobactive Outcomes also requires an understanding of all the things that can happen as a job seeker tracks towards an Outcome: variations in earnings and hours worked, breaks in employment, discrepancies between DHS data and the evidence you hold… and much more.     

Our one-day Understanding jobactive Outcomes workshop builds a core understanding of Outcomes before moving into some of the more complex areas around 4, 12 and 26 Week Employment Outcomes. As well as learning the theory you’ll be working through plenty of practical exercises – so bring calculators

You will learn about

  • Building the Outcomes foundations: job seekers, requirements and evidence
  • Outcome start dates – why they matter, how they are set, and how they can change
  • 4 and 12 week Outcomes – how they work together
  • 26 week Outcomes
  • Variations in earnings
  • Permissible breaks 
  • Discrepancies
  • Payslip verified Outcomes
  • Apportioning income and hours
  • Education Outcomes 
  • Outcomes and ESS

About Damien Opolski

A career spanning more than 30 years gives Damien Opolski a rare insight into Australian government employment services. Damien spent 12 years as manager of the Department of Employment’s Learning Centre – a role which saw him closely involved with policy and IT development, and with responsibility for developing and delivering policy, systems and capability-building training for providers. This, coupled with Damien’s frontline experience (during a CES career in metropolitan and regional South Australia, he estimates he conducted 10,000 job seeker interviews and worked with hundreds of employers), allows him to offer this unique training experience. Damien has more than 20 years’ experience in delivering training straight to frontline employment consultants and their managers, and Department staff in programmes such as jobactive (and its predecessors), DES, RJCP, TTW and ParentsNext.

Damien Opolski

COST

NESA Member

$ $300 1 - 3 registrants
  • Prices are inclusive of GST
REGISTER NOW

NESA Member

$ $250 4 - 9 registrants
  • Prices are inclusive of GST
REGISTER NOW

NESA Member

$ $200 10 plus registrants
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 375
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

At the conclusion of the workshop participants will receive:

  • A comprehensive Professional Training workbook 
  • A Certificate of Attendance for their portfolio
  • Confidence to utilise the knowledge and skills in the workplace

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Mar
7
Wed
Essential Skills – Site Manager Coaching Programme @ ONLINE
Mar 7 @ 3:00 pm – 4:30 pm

NESA Training Events

3 PART COACHING PROGRAMME

Essential Skills – Site Manager

Starts Wednesday 7 March 2018 at 3pm AEDT

Target Group

This is suited for managers or aspiring managers working with the jobactive, DES, Community Development Programme and Transition to Work contracts.

Summary

Effective frontline managers are key to achieving performance outcomes and retaining staff. Over 3 webinar sessions, Matt Eldridge will provide managers with the tools to improve their leadership skills and understand how to be fully effective as a frontline manager. The series will take participants through a range of strategies so they can perform effectively with their staff and customers. The training will cover key concepts from frontline management models tailored to Employment Services, and aims to develop a positive and resilient approach to achieving management goals; with a particular focus on helping staff to meet contract KPIs. It is expected that at the end of the series participants will be able to provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.

sessions

Session 1 – How to get your staff meeting their KPI’s (Broadcasts on Wednesday 7 March 2018 at 3pm AEDT – 2:30pm SA, 2pm QLD, 1:30pm NT and 12 noon WA)

  • Tuning into staff motivations
  • Developing key team and individual expectations
  • Moving their comfort zone into the learning zone
  • Developing and monitoring key lead indicators
  • Training and continuous improvement
  • Strong staff review process
  • Working effectively with office politics
  • Engaging and improving underachieving staff
  • Changing negative team behaviours
  • Mixing it up

Session 2 What is change management? (Broadcasts on Wednesday 14 March 2018 at 3pm AEDT – 2:30pm SA, 2pm QLD, 1:30pm NT and 12 noon WA)

  • Team planning
  • Implementing change effectively and quickly
  • Managing change with your team
  • What is risk?
  • Types of risk
  • Processes around risk management
  • Managing job seeker attendance
  • Implementing service delivery and contract commitments efficiently
  • Tracking budgets
  • Other performance drivers
  • Work information flows and processes

Session 3 Performance management drivers (Broadcasts on Wednesday 21 March 2018 at 3pm AEDT – 2:30pm SA, 2pm QLD, 1:30pm NT and 12 noon WA)

  • Outcome cycle
  • Work information flows and processes
  • Strong process for maximising placement and outcome performance
  • Working on your WfD
  • Tools for monitoring your activity management for performance increase
  • How to inspect what you expect
  • How to make great performance ideas accountable
  • Key “fast meeting ideas” for results
  • ESCN/Click Reports
  • Getting the most from your 3rd party software

FACILITATOR

Matt Eldridge (Controlled Chaos)

With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology..… READ MORE

NESA Training Partner Matt Eldridge Controlled Chaos

COST

NESA Member

$ 180
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 225
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

other

Each session is expected to run for approximately one & ½ hours. This live broadcast will include ample Q&A time. The model of delivery for this coaching programme requires learners to “learn by doing”, which is an active learning approach whereby learners will be given work-based activities to be completed as part of the series. Once the series has been completed participants will receive a Certificate of Completion for your portfolio.

So it can be used as a future resource, registrants for the live broadcast will receive a PDF copy of the presentation.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL