Feb
12
Mon
Resilience and Adaptability: Thriving Amid Change and Uncertainty @ On line at your desk
Feb 12 @ 3:00 pm – 4:00 pm

Resilience and Adaptability: Thriving Amid Change and Uncertainty

Monday 12 February 2024

3.00pm AEDT

PLATFORM: GO TO WEBINAR

TARGET GROUP

All staff

SUMMARY

In our fast-moving and constantly changing world, the ability to recover from difficulties, adjust to changes, and stay strong in uncertain situations is enormously important. Resilience and adaptability can often be the difference between success and failure, whether we’re talking about individuals or organizations. This presentation aims to dive into these topics. We will provide useful strategies and knowledge on building and using resilience and adaptability to excel in an ever-changing work environment.

 

WHAT YOU CAN EXPECT

  • Understanding resilience and adaptability in career growth.
  • Exploring psychological resilience to stress and change.
  • Studying adaptability theories in decision-making and learning.
  • Enhancing personal resilience with practical techniques.
  • Developing adaptability skills like flexibility and creativity.
  • Discussing team dynamics in resilience and adaptability.
  • Promoting resilience and adaptability in organizational culture.
  • Leaders’ role in fostering resilience and adaptability.
  • Reviewing real-life examples of resilience and adaptability.
  • Forecasting the future of resilience and adaptability.

Facilitator

Raimond Volpe

Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won over numerous international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.

 

Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.

 

Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.

 

Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Feb
20
Tue
Unlocking Potential: Harnessing the Power of Questions @ On line at your desk
Feb 20 @ 3:00 pm – 4:00 pm

Unlocking Potential: Harnessing the Power of Questions

Tuesday 20 February 2024

3.00pm AEDT

PLATFORM: GO TO WEBINAR

TARGET GROUP

Frontline staff

SUMMARY

In the dynamic and ever-evolving world of Employment Services, the ability to ask the right questions is a transformative skill.

Unlocking Potential: Harnessing the Power of Questions session delves into the profound significance of questions and how they serve as tools for exploration, discovery and growth.

WHAT YOU CAN EXPECT

• How questions can help us to acquire new information, deepen our understanding and drive continuous improvement.

• How our questioning can help others improve their own knowledge and understanding.

• How questions are at the heart of problem solving and critical thinking which will support both Job Seekers to and Employers to gain real Value.

• The practical techniques and frameworks for effective questioning.

Facilitator

Paul Davenport

Paul is a Sales Trainer at Dynamo Selling specializing in training individuals and groups in sales training techniques and leadership skills.

With extensive experience at a senior executive level in the Banking/Finance, Data Analytics and Consulting industries and a strong background in the development, implementation and embedding of sales and customer engagement programs, Paul brings to each and every engagement, a passion for supporting businesses to optimize their sales and customer engagement resources thereby maximizing the Value they deliver to their Customers.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Feb
22
Thu
** New Topic ** Conflict Resolution for Supervisors @ On line at your desk
Feb 22 @ 3:00 pm – 4:00 pm

** New Topic ** Conflict Resolution for Supervisors

Thursday 15 February 2024

3.00pm AEDT

PLATFORM: GO TO WEBINAR

TARGET GROUP

Manager and Team Leaders

SUMMARY

Conflict is termed as a disagreement between at least 2 parties. A usual conflict is when one Party (Party A) is trying to get the other Party (Party B) to see their point of view (their personal belief) while Party B is trying to convince Party A of their opinion… this form of conflict often leads to both sides feeling frustrated and not feeling heard or validated.

This one-hour long webinar explains different types of conflict that can occur in both work and at home and explores practical tools to minimise the escalation when clashing occurs.

 

Management can use these skills in their work with heightened clients and to help staff they supervise to feel validated and heard and move forward with resolution.

 

Facilitator

ken Loftus

Ken brings over 20 years of experience into his role as Clinical Director in the Sunlight Centre. Ken has worked in crisis counselling centres, universities and schools over his career and brings this experience to his Workshops, client work and supervisor roles combining his qualifications in psychology, integrative counselling and CBT.

 

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Feb
26
Mon
Creating the Ultimate Customer Experience: Strategies for Unforgettable Service @ On line at your desk
Feb 26 @ 3:00 pm – 4:00 pm

Creating the Ultimate Customer Experience: Strategies for Unforgettable Service

Monday 26 February 2024

3.00pm AEDT

PLATFORM: GO TO WEBINAR

TARGET GROUP

All staff

SUMMARY

This session will provide you with a comprehensive exploration of how outstanding customer service strategies can transform their business.

We will dive into numerous ways to stand out in the market by optimising every stage of the customer journey and creating a seamless, unforgettable service experience.

From breaking down the notion of customer experience to applicable technology, every aspect will be addressed to ensure the audience walks away with knowledge that can be applied directly to their operations.

By the end of this presentation, participants will gain a thorough understanding of the importance of customer experience and how to capitalise on it to gain a competitive edge.

WHAT YOU CAN EXPECT

  • The concept and importance of customer experience in today’s business world.
  • Critical touchpoints in the customer journey.
  • How personalising customer service enhances the overall experience.
  • Design thinking principles to create customer-centric services.
  • Role of technology in improving service delivery and customer satisfaction.
  • Significance of a seamless experience across all channels.
  • Customer Relationship Management systems for memorable experiences.
  • Employee motivation as a critical driver of exceptional customer service.
  • Tools and metrics for evaluating customer satisfaction.
  • Inspiring case studies on how excellent customer service fosters loyalty and improves business growth.

Facilitator

Raimond Volpe

Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won numerous international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.

 

Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.

 

Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.

 

Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Feb
28
Wed
Unlock the Secrets of AI and ChatGPT to Empower Your Job Seekers @ On line at your desk
Feb 28 @ 3:00 pm – 4:00 pm

Unlock the Secrets of AI and ChatGPT to Empower Your Job Seekers

Wednesday 28 February 2024

3.00pm AEDT

PLATFORM: GO TO WEBINAR

TARGET GROUP

Frontline staff

SUMMARY

Discover ChatGPT’s potential in the employment industry, transforming how consultants assist job seekers. ChatGPT integrates AI for personalised resumes, interview prep, job strategies, and redefining the job search. Join the future with ChatGPT.

WHAT YOU CAN EXPECT

  • Generate compelling and tailored resumes and cover letters
  • Create a list of the most relevant key words and criteria for the job search
  • Create templates for outreach emails and LinkedIn messages
  • Offer insights into various career paths and industries
  • Enhance job seeker competitiveness by using research data
  • Provide specific responses for the most common interview questions

Facilitator

Kevin Kosky

As an award winning speaker and business skills trainer, Kevin utilises his experience from the entertainment industry to present interactive and engaging training sessions. Kevin is passionate about personal empowerment and business improvement, which he believes go hand in hand to produce successful results. Currently Kevin is the sales and business skills trainer working for Dynamo Selling.

 

Kevin launched and operated a number of different businesses over a 30 year period in a variety of industries including: entertainment, hospitality, internet applications, building maintenance, garden and nursery, supply chain, self-storage, RTO accredited training, and corporate education.

 

Kevin also the teaches business, employability and personal development skills, for both the national and international markets.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Mar
4
Mon
Establishing a Culture of Accountability and Responsibility for High-Performance Success @ On line at your desk
Mar 4 @ 3:00 pm – 4:00 pm

Establishing a Culture of Accountability and Responsibility for High-Performance Success

Monday 4 March 2024

3.00pm AEDT

PLATFORM: GO TO WEBINAR

TARGET GROUP

Managers, Team leader and those aspiring. All other staff are welcome 

SUMMARY

In the competitive and fast-paced business world, fostering a culture of accountability and responsibility forms the backbone of high-performing teams and is central to organisational triumph.

Cultivating this company culture ensures that every team member acknowledges their tasks and outcomes, taking personal ownership of their performance, whether successful or otherwise.

This essential ownership fosters operational efficiency, enhances decision-making, and instils a steadfast commitment to fulfilling collective organisational goals.

The goal of this session is to mould a thriving workplace where individual actions contribute significantly to the team’s and the organisation’s shared success.

 

WHAT YOU CAN EXPECT

  • Accountability and responsibility and their impact on high-performance work environments.
  • Relationship between accountability, responsibility, and high performance as drivers of organisational success.
  • Strategies for creating a culture of accountability to increase productivity.
  • Personal ownership’s role in fostering self-responsibility and improving performance.
  • How operational efficiency can be enhanced by a culture of accountability
  • How a culture of responsibility can improve decision-making processes.
  • Strategies to instil shared commitment towards collective organisational goals
  • How accountability cultivates cooperation and a strong community within teams.
  • Management tools that enhance a culture of responsibility and accountability.
  • Business cases merge accountability and responsibility into their cultures, leading to high performance.

Facilitator

Raimond Volpe

Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won numerous international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.

 

Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.

 

Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.

 

Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.

 

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Mar
6
Wed
Ready, Set, Succeed – The Power of Preparation @ On line at your desk
Mar 6 @ 3:00 pm – 4:00 pm

Ready, Set, Succeed – The Power of Preparation

Wednesday 6 March 2024

3.00pm AEDT

PLATFORM: GO TO WEBINAR

TARGET GROUP

Frontline staff

SUMMARY

An engaging and informative presentation that highlights the critical role of ‘Preparation’ in achieving success in the Employment Services sector.

This session explores the benefits of thorough planning and readiness, demonstrating how it can make the difference between success and failure and how to prepare more effectively.

WHAT YOU CAN EXPECT

  • The benefits of thorough planning and readiness and how it can make the difference between success and failure in your role.
  • The practical insights and strategies to inspire and empower you to embrace the art of preparation and harness its transformative potential.
  • How being prepared can unlock new opportunities and help you reach your goals with confidence and competence.
  • Ways to improve your approach to Planning.

 

Facilitator

Paul Davenport

Paul is a Sales Trainer at Dynamo Selling specializing in training individuals and groups in sales training techniques and leadership skills.

With extensive experience at a senior executive level in the Banking/Finance, Data Analytics and Consulting industries and a strong background in the development, implementation and embedding of sales and customer engagement programs, Paul brings to each and every engagement, a passion for supporting businesses to optimize their sales and customer engagement resources thereby maximizing the Value they deliver to their Customers.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Mar
7
Thu
Redesign Your Clients Resume to get them Shortlisted @ At Your Desk With a Cuppa
Mar 7 @ 3:00 pm – 4:30 pm

Redesign Your Clients Resumes to get them shortlisted

Thursday 7 March 2024

3.00pm - 4.30pm AEDT

PLATFORM: GO TO WEBINAR

TARGET GROUP

All frontline Staff

SUMMARY

Did you know that online application systems are rejecting your client resumes for simple things like a font type?

Have you and your client ever pulled together a great job application, flicked it off, waited, waited and waited, and received no reply? These days many organisations use HR Software to screen out documents based on formatting, lack of key words and other things that you may not be aware of.

The change from human eyes reviewing the initial application to computer software analysing the application has changed the way successful applications are formatted. This webinar will provide an understanding of those changes and how they are impacting on your clients success.

It will make you look at addressing criteria and your resume templates in a whole new light.

This is ideal for frontline staff who are advising clients on the application process and what they need to do to avoid being rejected by online application / recruitment databases / HR Software.

WHAT YOU CAN EXPECT

  • An understanding of how online applications are processed by screening software is essential to know so your clients are not screened out on the first pass
  • The importance of key words in your job seeker’s application and matching these to the advertisement or industry that they are applying for
  • Formatting and making things pretty- why this does not work with online applications. Fonts to use, and fonts not to use!
  • Keeping it simple – how irrelevant or complex information on your online resume or application can be hurting your client’s chances of ending up on the ” Yes” list
  • Resume – the do’s and the don’ts, how to address gaps in employment history and how to adapt your resume to specific job applications.
  • The common mistakes that blocks resumes from getting through.

Facilitator

Rebecca Herbertson

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years experience working in Employment Services and ten years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients.

Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development.

Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for one and a half hours.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Mar
14
Thu
Reset Your Mindset – Mindfulness @ At Your Desk With a Cuppa
Mar 14 @ 3:00 pm – 4:00 pm

Reset Your Mindset - Mindfulness

Thursday 14 March 2024

3.00pm AEDT

PLATFORM: GO TO WEBINAR

TARGET GROUP

All Staff

SUMMARY

Mindfulness is the practice of paying attention in the present moment and doing it with non-judgment. Discover Mindfulness strategies that will help you be more effective in your life and at work. Learn about how you can introduce these techniques with your clients and colleagues.

Regulating the mind is like driving a car and constantly having to shift gears to ever-changing traffic conditions. Mindfulness teaches you to be aware of what mental gear you are in and gives you the skills to disengage and engage when you choose. The practice of mindfulness sharpens your focus so you can do something about your mind being constantly distracted and mentally hijacked. (Marianne Vicelich, Author & Entrepreneur)

WHAT YOU CAN EXPECT

What are the benefits of mindfulness practices

  • Experience a 5-minute guided mindfulness session
  • Simple and effective techniques that will help you more productive at work (and in life)

Expected outcomes

Manage negative  self-talk and irrational thoughts Become more responsive instead of reactive Increase resilience Become less preoccupied with concerns

Facilitator

Leonie Lam

Leonie has been practicing yoga and mindfulness techniques for more than 5 years. She is a Mindfulness Leader in an online community of over 3,500 members where she encourages people to practice mindfulness every day.

In addition, Leonie is a recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. She is a qualified Trainer, Speaker, HR Consultant and Career Coach. Leonie uses mindfulness techniques in helping individuals navigate through change and transition in their career.

As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training and coaching programs, where mindfulness techniques is a key component in these programs.

Leonie has a Bachelor of Arts with a major in Psychology, a Master of Commerce with a major in Human Resources and a Certificate IV in Training and Assessment. She also studies Philosophy at the School of Practical Philosophy.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Mar
18
Mon
Decoding Human Behaviour @ At Your Desk With a Cuppa
Mar 18 @ 3:00 pm – 4:00 pm

Decoding Human Behaviour

Monday 18 March 2024

3.00pm AEDT

PLATFORM: GO TO WEBINAR

TARGET GROUP

Frontline Staff

SUMMARY

Understanding consumer behaviour is vital to successful sales and marketing strategies.

This presentation delves into the details of human behaviour in a purchasing context, exploring the motivations and thinking behind these actions.

The aim is to create a comprehensive guide: mapping these triggers, understanding their roots and learning how to effectively utilise this knowledge in enhancing sales methods.

By using scientific psychological principles mingled with marketing concepts, this presentation will offer valuable insights that can be applied to real-world sales strategies.

WHAT YOU CAN EXPECT

  • Basics of human behaviour and decision-making.
  • Psychological triggers behind consumer purchases.
  • Role of emotions in buying behaviour.
  • Social factors that influence purchase decisions.
  • Importance of perception and expectations in consumer behaviour.
  • Power of reciprocity as a tool to boost sales.
  • Principles of scarcity and urgency in sales tactics.
  • Influence marketing and its impact on consumer behaviour.
  • Impact of personal and cultural values on buying behaviour.
  • Formulate and implement successful sales strategies based on these findings and evaluate their success.

Facilitator

Raimond volpe

Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won numerous international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.

 

Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.

 

Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.

 

Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.