NESA Webinar
Engaging the Reluctant Participant and How To Get Them Moving
Monday 29 March 2021
12 noon AEDT (11.30am SA, 11.00 am QLD, 10.30am NT and 9.00am in WA)
EVENT REGISTRATION
MEMBERS AND NON MEMBERS
TARGET GROUP
Frontline staff & Site Managers.
SUMMARY
Systematically addressing the reasons that job seekers put forward for not being gainfully employed goes hand in hand with being an Employment Consultant. But what do we do when the problem is much more complex? We need to become more curious about our participants. What are their barriers? How are these barriers affecting the job seeker’s life? How have they tried to address the barriers in the past? To be effective, we must explore, investigate, understand… engage with our participants.
Our webinar is aimed at front line staff and site managers who are experiencing this issue and would like to explore some workable options. It will discuss re-engagement strategies that really work.
WHAT YOU CAN EXPECT
- Identifying & addressing complex barriers
- Understanding the reluctant participant
- Building harmonious and sustainable relationships
- Moving the reluctant participant towards employment (are we thinking outside of the box?)
- Change Plan Action (what is it? how does it work?)
Facilitator
LEONIE LAM
Leonie has been recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.
In 2017, she was nominated for the Australian Leadership Excellence Awards, where she achieved a place in the category of Owner/Entrepreneur Leader of the Year.
She is passionate about delivering training to help individuals and organisations maximise their performance and make an impact at work. As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training programs.
Leonie has a Bachelor of Arts, Psychology, a Master of Commerce, Human Resources and a Certificate IV in Training and Assessment
cost
OTHER
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Webinar
Using the Hidden Job Market for Success
Monday 29 March 2021
3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)
EVENT REGISTRATION
MEMBERS AND NON MEMBERS
TARGET GROUP
Frontline staff.
SUMMARY
In the current competitive job market, there are thousands of unlisted jobs that are out there and available for your clients. These are the jobs that make up the Hidden Job Market and won’t be found using traditional job searching methods.
This webinar will explore the best practices to accessing those hidden jobs using non-traditional job search methods. If you want your job seekers to succeed, then this webinar is for you!
WHAT YOU CAN EXPECT
- Identifying the hidden job market and making it work for your job seekers
- Identify gaps in job search opportunities with job seekers
- Best practices for finding work in the hidden job market
- The importance of networking and empowering our clients to do it
Facilitator
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years experience working in Employment Services and ten years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients.
Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development.
Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants, and participants a certificate of attendance
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Webinar
Innovative Strategies for Client Success
Monday 12 April 2021
3.00pm AEST (2.30 pm SA & NT and 1.00 pm in WA)
EVENT REGISTRATION
MEMBERS AND NON MEMBERS
TARGET GROUP
Frontline staff & Site Managers
SUMMARY
We are communicating online now more than ever; not as many meetings or face to face client sessions. What does that mean for client engagement in employment services? It means that we need to be more thoughtful, creative and innovative in our service delivery.
Services that thrive take time out to think about new approaches, centred on how to make an impact. They regularly do this to stay that extra step ahead in the game.
Let Leonie show you how
WHAT YOU CAN EXPECT
- New approaches to build stronger relationships with employers and support their employer branding.
- Innovative ways to build confidence with your clients and increase their chances of employment.
- Programs and initiatives for creating opportunities for employers and clients.
It aims to explore you and your organisation’s ‘fit’ with innovative strategies; and leave you with practical strategies that can be implemented right away.
Facilitator
Leonie Lam
Leonie has been recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.
In 2017, she was nominated for the Australian Leadership Excellence Awards, where she achieved a place in the category of Owner/Entrepreneur Leader of the Year.
She is passionate about delivering training to help individuals and organisations maximise their performance and make an impact at work. As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training programs.
Leonie has a Bachelor of Arts, Psychology, a Master of Commerce, Human Resources and a Certificate IV in Training and Assessment.
cost
OTHER
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Webinar
How to Create More Impact by Learning Assertiveness
Wednesday 28 April 2021
12 noon AEST (11.30am SA & NT and 10.00 in WA).
EVENT REGISTRATION
MEMBERS AND NON MEMBERS
TARGET GROUP
All staff
SUMMARY
Assertiveness can help you control stress and anger and improve your coping skills.
Assertiveness can help you express yourself effectively and stand up for your point of view while also respecting others’ rights and beliefs. Being assertive can also help boost your self-esteem and earn the respect of others.
Regardless of the industry or organisation you work, every workplace has the same issues in common. Each office will have its fair share of imperious managers, bossy co-workers, forceful clients, or a difficult team member. The one way to effectively and respectfully to stand up to them is to be assertive. This one skill can boost your self-esteem, and positively impact your workplace achievement and personal happiness.
This webinar will explore how to quickly build up your assertiveness skills.
WHAT YOU CAN EXPECT
- Typically, you will find people with these four communication styles in any workplace
- How to gain respect with strategic language and without being a bully
- Framing phrases to become assertive
- How to speak up for yourself and learn your range
- You will be able to learn your triggers, set boundaries, and control emotions
- How to have the confidence to ask for what you want
- The three Cs of assertive communication
- Using words, tone, and body language to be more assertive
- Dealing with angry clients and coming out on top
- Delivering and packaging up a combative message to get a great result
- How staff can be assertive without being rude
- What are two signs of an assertive personality
- How to say no to a request
- Changing the way you are thinking and become more assertive
- How your upbringing may have affected your level of assertiveness
- Disagreement and differences do not need to be a bad thing
- Why research shows that women are more agreeable than men
- How to stand up for yourself
- Learning to feel confident and making others feel confident
- Body language to be assertive
Facilitator
RAIMOND VOLPE
Raimond Volpe is an established and experienced Sales Trainer. He has over 25 years sales experience in finance, recruitment and pharmaceutical industries. He was the #1 BDM at Toll People for two years in a row, winning the National Finance Industries, BDM of the Year Award. Prior to sales, he was the director of Five Finance, a mortgage broking and insurance company that won many awards including the Allianz & Tower Finance Broker Company of the Year Award in 2007.
Mindset plays a big part in Raimond’s sales training, as the right attitude is an integral part in a successful sales process.
Raimond is an International Best Selling Author in the Self-Help industry, with his book ‘Success For Living’ . Shortly after it’s release, it became an international bestseller in x5 countries. Since then, it has been number #1 in Australia in the Self Help Category for many months in a row.
Raimond believes that with a solid sales process, winning attitude and advanced selling skills, excellence can be achieved in any industry.
cost
OTHER
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Webinar
Reading Body Language and Micro Expressions
Friday 30 April 2021
1.00pm AEST (11.30am SA & NT and 11.00 in WA)
EVENT REGISTRATION
MEMBERS AND NON MEMBERS
TARGET GROUP
All staff
SUMMARY
Do you ever wish you could know what someone is thinking? Understanding body language can help you communicate better in any situation. Overall having these skills allows you to move more easily through everyday life.
Here are some examples of how understanding and utilising body language can benefit you:
- It helps you make a better first impression;
- It improves your public speaking;
- It helps you succeed at job interviews and to handle performance reviews;
- It even helps with handling feedback in personal relationships.
Perhaps you want to improve your own non-verbal communication? Your ability to understand and interpret body language can help you to pick up on unspoken issues or negative feelings in others. Most importantly you can also use body language in a positive way to add strength to your verbal messages.
WHAT YOU WILL HEAR ABOUT
- How to read people
- How to read people’s body language
- How to monitor your own body language
- How to adjust your own body language to become a more effective communicator
- How to change other people’s body language for a win-win situation
- How to detect hidden emotions
- To Increase your Emotional Intelligence (EQ)
- How to recognise the most common variations of 7 emotions
- Understanding Micro Expressions and their importance
- Reading Micro Expressions and the intentions being communicated
- Mastering non-verbal communication
- Understanding your brain and physiology
Facilitator
Raimond Volpe is an established and experienced Sales Trainer. He has over 25 years sales experience in finance, recruitment and pharmaceutical industries. He was the #1 BDM at Toll People for two years in a row, winning the National Finance Industries, BDM of the Year Award. Prior to sales, he was the director of Five Finance, a mortgage broking and insurance company that won many awards including the Allianz & Tower Finance Broker Company of the Year Award in 2007.
Mindset plays a big part in Raimond’s sales training, as the right attitude is an integral part in a successful sales process.
Raimond is an International Best Selling Author in the Self-Help industry, with his book ‘Success For Living’ . Shortly after it’s release, it became an international bestseller in x5 countries. Since then, it has been number #1 in Australia in the Self Help Category for many months in a row.
Raimond believes that with a solid sales process, winning attitude and advanced selling skills, excellence can be achieved in any industry.
cost
OTHER
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Webinar
Staying Cool Under Pressure
Wednesday 5 May 2021
3.00pm AEST (2.30pm in SA & NT and 1.00pm in WA)
EVENT REGISTRATION
MEMBERS AND NON MEMBERS
TARGET GROUP
All staff
SUMMARY
One of the key traits of emotionally intelligent people is that they are able to keep their head when all around seems in chaos. Their ability to remain calm under pressure and to model resilience has a significant flow-on effect on their peers and the rest of the organisation.
Staying Cool Under Pressure is an exploration into the world of understanding stress and regulating emotions. It’s the nearest we’ll get to having a user manual for the brain and the strategies that Clare shares are guaranteed to work… if implemented.
WHAT YOU CAN EXPECT
- Identifying the key parts of the brain responsible for staying calm and for ‘losing it’
- Exploring 4 core pressure sources in the workplace
- Building self-awareness around your individual pressure points
- Identifying your sweet spot for positive stress and performance
- Learning 8 strategies for staying cool under pressure, all of which are immediately implementable
Facilitator
Clare Edwards
Clare is a change-maker. She helps organisations to tap into the collective potential of their people so that they can master personal leadership, thrive in change and stay fully engaged. A passionate storyteller and inspiring speaker, Clare takes her audiences on an experiential journey, leaving them filled with new insights, keen to know more and motivated to change. Clare’s corporate background spans 2 decades of working in senior management roles with global IT companies, surviving the dot com ‘boom and bust’ of the early millennium and thriving in complex, fast-paced change environments. Clare makes the complex simple. She has studied neuroleadership extensively and brings theory and concepts to life, helping people to uncover the full potential of their amazing brain and its ability to change – without the psychobabble.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants and a certificate of attendance to participants
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Webinar
The 6 Step Sales Process for Successful Employer Engagement
Wednesday 12 May 2021
3.00pm AEST (2.30pm & NT, and 1.00pm WA)
EVENT REGISTRATION
MEMBERS AND NON MEMBERS
TARGET GROUP
Anyone that works with employers
SUMMARY
Put simply, a sales process is a step-by-step roadmap to success. It’s a thought out and strategic template for achieving your business development objectives and replicating an expected level of performance. Using a structured and strong business development process have been proven to outperform competitors that don’t. Implementing a systematic business development process allows you to focus on your performance, ‘job’ generation and employer retention.
WHAT YOU CAN EXPECT
- The tools to build and perfect your sales process
- The 6 stages of the sales process
- How to build a strong pipeline
- How to attract prospects and convert more employers than you thought you could ever handle
- How to be impactful in both presentations and meetings
- How to increase employer retention while building strong referral networks
Facilitator
Raimond Volpe
Raimond Volpe is an established and experienced Sales Trainer. He has over 25 years sales experience in finance, recruitment and pharmaceutical industries. He was the #1 BDM at Toll People for two years in a row, winning the National Finance Industries, BDM of the Year Award. Prior to sales, he was the director of Five Finance, a mortgage broking and insurance company that won many awards including the Allianz & Tower Finance Broker Company of the Year Award in 2007.
Mindset plays a big part in Raimond’s sales training, as the right attitude is an integral part in a successful sales process.
Raimond is an International Best Selling Author in the Self-Help industry, with his book ‘Success For Living’ . Shortly after it’s release, it became an international bestseller in 5 countries. Since then, it has been number #1 in Australia in the Self Help Category for many months in a row
Raimond believes that with a solid sales process, winning attitude and advanced selling skills, excellence can be achieved in any industry.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants and a certificate for participants.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Webinar
Reset your Mindset – Mindfulness
Wednesday 19 May 2021
3.00pm AEST (2.30pm SA & NT, and 1.00pm WA)
EVENT REGISTRATION
MEMBERS AND NON MEMBERS
TARGET GROUP
All staff
SUMMARY
Mindfulness is the practice of paying attention in the present moment and doing it with non-judgment. Discover Mindfulness strategies that will help you be more effective in your life and at work. Learn about how you can introduce these techniques with your clients and colleagues.
Regulating the mind is like driving a car and constantly having to shift gears to ever-changing traffic conditions. Mindfulness teaches you to be aware of what mental gear you are in and gives you the skills to disengage and engage when you choose. The practice of mindfulness sharpens your focus so you can do something about your mind being constantly distracted and mentally hijacked. (Marianne Vicelich, Author & Entrepreneur)
WHAT YOU CAN EXPECT
- What are the benefits of mindfulness practices
- Experience a 5-minute guided mindfulness session
- Simple and effective techniques that will help you more productive at work (and in life)
Expected outcomes
- Manage negative self-talk and irrational thinking
- Become more responsive instead of reactive
- Increase resilience
- Become less preoccupied with concerns
Facilitator
Leonie Lam
Leonie has been practicing yoga and mindfulness techniques for more than 5 years. She is a Mindfulness Leader in an online community of over 3,500 members where she encourages people to practice mindfulness every day.
In addition, Leonie is a recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. She is a qualified Trainer, Speaker, HR Consultant and Career Coach. Leonie uses mindfulness techniques in helping individuals navigate through change and transition in their career.
As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training and coaching programs, where mindfulness techniques is a key component in these programs.
Leonie has a Bachelor of Arts with a major in Psychology, a Master of Commerce with a major in Human Resources and a Certificate IV in Training and Assessment. She also studies Philosophy at the School of Practical Philosophy.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Webinar
Redesign Your Client Resumes and Avoid Online Applications Screening Them OUT
Thursday 20 May 2021
3.00pm AEST (2.30pm in SA & NT, and 1.00pm WA)
EVENT REGISTRATION
MEMBERS AND NON MEMBERS
TARGET GROUP
Frontline staff
SUMMARY
This is ideal for frontline staff who are advising clients on the application process and what they need to do to avoid being rejected by online application / recruitment databases / HR Software.
Have you and your client ever pulled together a great job application, flicked it off, waited, waited and waited, and received no reply? These days many organisations use HR Software to screen out documents based on formatting, lack of key words and other things that you may not be aware of.
The change from human eyes reviewing the initial application to computer software analysing the application has changed the way successful applications are formatted. This webinar will provide an understanding of those changes and how they are impacting on your clients success.
It will make you look at addressing criteria and your resume templates in a whole new light.
WHAT YOU CAN EXPECT
- An understanding of how online applications are processed by screening software is essential to know so your clients are not screened out on the first pass
- The importance of key words in your job seeker’s application and matching these to the advertisement or industry that they are applying for
- Formatting and making things pretty- why this does not work with online applications. Fonts to use, and fonts not to use!
- Keeping it simple – how irrelevant or complex information on your online resume or application can be hurting your client’s chances of ending up on the ” Yes” list
- Resume – the do’s and the don’ts, how to address gaps in employment history and how to adapt your resume to specific job applications.
- The common mistakes that blocks resumes from getting through.
Facilitator
Rebecca Herbertson
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years experience working in Employment Services and ten years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients.
Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development.
Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Webinar
Building Stronger Teamwork
Thursday 27 May 2021
3.00pm AEST (2.30pm in SA & NT, and 1.00pm WA)
EVENT REGISTRATION
MEMBERS AND NON MEMBERS
TARGET GROUP
Team leaders and managers, or those aspiring to be.
SUMMARY
The Building Stronger Teamwork webinar is an interactive and highly practical session designed to provide your leaders with a range of simple and effective tools and methods they can use for creating strong teams, improving teamwork, and improving performance.
Mike will fill your toolbox with a range of resources you can easily pull out during daily huddles, team meetings, group discussions, one on one’s and any other time you interact with your team.
WHAT YOU CAN EXPECT TO HEAR ABOUT
- What is Teamwork?
- 3 Essential Elements
- What are they?
- What you can do!
- Creating stronger team connections
- Improving the way staff work together
- Boosting team performance
Facilitator
Mike Symonds
With over 15 years experience in ‘Building Stronger Teams, Boosting Staff Engagement and Creating Positive Workplace Cultures’, Mike has worked with some of Australia’s leading businesses. His highly interactive and practical approach is guaranteed to leave you INSPIRED, ENERGIZED and MOTIVATED to implement key learnings straight away!
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
