Sep
19
Thu
Emotional Intelligence Self-Awareness – Melbourne @ Melbourne NESA office
Sep 19 @ 9:00 am

NESA one day workshop

Emotional Intelligence Self-Awareness

NESA Melbourne office

Thursday 19 September 2019

9am for tea & coffee for a 9:30am start. Usually finished by 4:30pm

Target Group

All staff

Summary

If your emotional abilities aren’t up to scratch; if you lack self-awareness; if you are not able to manage your confronting emotions; if you lack empathy and have difficulty forging effective relationships, then no matter how smart you are, you are not going to get very far. During this one day workshop, participants will learn the attributes of an emotionally intelligent leader. They will leave with knowledge on how to engender and maintain positive relationships, how to foster success and how to remove obstacles to achieving professional and business results. Emotional Intelligence Self-Awareness will help you and your team go to the next performance level.

THIS WORKSHOP WILL EXPLORE

  • Understanding Yourself: your strengths and your weaknesses
  • Self-perception: identifying your own self-image and perceptions of others, recognising blind spots
  • Communication Skills: understanding your communication style and the communication styles of others
  • Managing Emotions: understanding how thoughts and emotions drive your behaviour, and learning mindfulness techniques to diffuse negative emotions
  • Positive Thinking: gaining clarity on your consistent beliefs and how they impact you every day
  • Motivators: discovering the top 5 key motivators in your career
  • Developing Empathy: how to recognise people’s emotions and show empathy at work
  • Continuous improvement: strategies to increase your self-awareness and advance your career

FACILITATOR

Leonie Lam

Leonie has been recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.

In 2017, she was nominated for the Australian Leadership Excellence Awards, out of 42 nominations, she achieved 6th place in the category of Owner/Entrepreneur Leader of the Year.

As a Trainer, she is passionate about delivering training to help individuals and organisations maximise their performance and make an impact at work. As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training programs.

Leonie has a Bachelor of Arts, Psychology, a Master of Commerce, Human Resources and a Certificate IV in Training and Assessment.

Leonie Lam

COST

NESA Member

$ 330 1 - 3 registrants
  • Prices are inclusive of GST
REGISTER NOW

NESA Member

$ 275 4 - 9 registrants
  • Prices are inclusive of GST
REGISTER NOW

NESA Member

$ 220 10 plus registrants
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 390 per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

All participants will be emailed a Certificate of Attendance after completion. This workshop can be delivered in-house, where it will be contextualised to reflect your organisational procedures and systems.

Indigenous Cultural Awareness @ National broadcast on-line
Sep 19 @ 2:00 pm – 3:00 pm

2 part NESA Coaching Program

Indigenous Cultural Awareness

Thursday 19 & Monday 23 September 2019

Starts 2pm AEST (1:30pm in SA & NT and 12 noon in WA)

Target Group

All staff

Summary

Extensive cultural knowledge is not necessary in order to become culturally aware. A capacity to recognise that cultural difference exist, and to be open to learning from these differences is the bases of cultural awareness.

This Coaching Program is designed to expand thinking and understanding about the Aboriginal and Torres Strait Islander community, its history and contemporary issues; and to facilitate understanding between staff and the Aboriginal and Torres Strait Islander community.

You will be provided with historical legislative and policy development information, as it pertains to Australian Indigenous peoples, to increase understanding of how history relates to current Indigenous Australian socio economic status and behaviours.

Over this two part series you will hear Jodi Sampson’s personal narrative and insight into people from Aboriginal and Torres Strait Islander background within the workplace, customer base and community

WHAT YOU CAN EXPECT

Session one: Thursday 19 September 2019 at 2pm AEST (1:30pm in SA & NT and 12 noon in WA)

 Information required to better support Indigenous clients and community
 knowledge and understanding of the cultural and social history of Aboriginal and Torres Strait Islander people and the issues they face

Session two: Monday 23 September 2019 at 2pm AEST (1:30pm in SA & NT and 12 noon in WA)

 knowledge, skills and tools required for effective communication and service delivery to Aboriginal and Torres Strait Islander people.

Expected outcomes

 Awareness and knowledge of Aboriginal and Torres Strait Islander cultural issues and how they relate to your business, your job seekers and your employer placement and retention.
 A practical understanding of how culture shapes our values, attitudes and behaviour.
 Tools for staff who mentor, manage and work with Indigenous job seekers.
 Insight into people from Aboriginal and Torres Strait Islander background within the workplace, customer base and community.

Other

Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time.

A PDF copy of the presentation will be distributed to all registrants.

Once the series has been completed, participants will receive a Certificate of Completion.

FACILITATOR

Jodi Sampson

Jodi Sampson is a proud Gomeroi Man from North-West NSW. Jodi was raised in “Two-Worlds” in Moree and has an entrepreneurial spirit that runs deep, provides leadership, Coaching & Mentoring and role models the cultural values of his family and ancestors.
Jodi’s career spans across all levels of Government, Non-Government, Peak Bodies and Community-Based Organisations. Jodi’s engagement has seen him hold specialised roles and conducted cutting-edge strategic activities to provide access and participation of First Nation People to programs & opportunities that seemed unreachable.

COST

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW
Sep
26
Thu
Emotional Intelligence Self – Awareness – Sydney @ NESA Office Sydney
Sep 26 @ 9:00 am

NESA one day workshop

Emotional Intelligence Self – Awareness

NESA Sydney office

Thursday 26 September 2019

9am for tea & coffee for a 9:30am start. Usually finished by 4:30pm

Target Group

All staff

Summary

If your emotional abilities aren’t up to scratch; if you lack self-awareness; if you are not able to manage your confronting emotions; if you lack empathy and have difficulty forging effective relationships, then no matter how smart you are, you are not going to get very far. During this one day workshop, participants will learn the attributes of an emotionally intelligent leader. They will leave with knowledge on how to engender and maintain positive relationships, how to foster success and how to remove obstacles to achieving professional and business results. Emotional Intelligence Self – Awareness will help you and your team go to the next performance level.

This workshop will explore

  • Understanding Yourself: your strengths and your weaknesses
  • Self-perception: identifying your own self-image and perceptions of others, recognising blind spots
  • Communication Skills: understanding your communication style and the communication styles of others
  • Managing Emotions: understanding how thoughts and emotions drive your behaviour, and learning mindfulness techniques to diffuse negative emotions
  • Positive Thinking: gaining clarity on your consistent beliefs and how they impact you every day
  • Motivators: discovering the top 5 key motivators in your career
  • Developing Empathy: how to recognise people’s emotions and show empathy at work
  • Continuous improvement: strategies to increase your self-awareness and advance your career

FACILITATOR

Leonie Lam

Leonie has been recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.

In 2017, she was nominated for the Australian Leadership Excellence Awards, out of 42 nominations, she achieved 6th place in the category of Owner/Entrepreneur Leader of the Year.

As a Trainer, she is passionate about delivering training to help individuals and organisations maximise their performance and make an impact at work. As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training programs.

Leonie has a Bachelor of Arts, Psychology, a Master of Commerce, Human Resources and a Certificate IV in Training and Assessment.

Leonie Lam

COST

NESA Member

$ 330 1 - 3 registrants
  • Prices are inclusive of GST
REGISTER NOW

NESA Member

$ 275 4 - 9 registrants
  • Prices are inclusive of GST
REGISTER NOW

NESA Member

$ 220 10 plus registrants
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 390 per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

All participants will be emailed a Certificate of Attendance after completion. This workshop can be delivered in-house, where it will be contextualised to reflect your organisational procedures and systems.

Oct
2
Wed
The Working Communities Congress Indigenous Employment Forum @ Sydney
Oct 2 @ 9:00 am – Oct 3 @ 4:30 pm

The Working Communities
Congress Indigenous Employment Forum

2-3 October, 2019
National Centre of Indigenous Excellence, Sydney

THE FORUM

The National Employment Services Association (NESA) in partnership with the OECD Local Development Forum is proud to host The Working Communities Congress Indigenous Employment Forum bringing together experts from Australia, Canada, New Zealand and the OECD to consider policy and approaches to increasing employment rates among Indigenous people.

The Forum is an opportunity to gather insights into past and current policies aimed at increasing economic participation, to look at innovative practices happening both in Australia and internationally, and to discuss the future of public policy strategies related to Indigenous employment and participation.

The OECD Local Development Forum will release its report Indigenous Employment and Skills Strategies in Australia at the Forum.

NESA

NESA CDP Members' Meeting

THURSDAY 3 OCTOBER 2019

Immediately after the Forum, on the afternoon of Thu 3 Oct, NESA will be hosting a half-day NESA CDP Members’ Meeting at the same venue.

All NESA Member CDP providers, managers and operational staff are strongly encouraged to attend to exchange ideas and best practice specific to CDP.

Oct
4
Fri
DES Employment Consultant Induction @ National broadcast
Oct 4 @ 2:00 pm – 3:30 pm

NESA on-line 3 part coaching Program

DES Employment Consultant Induction

Friday 4 October 2019

Starts 2pm AEST (1:30pm SA & NT and 12 noon WA)

Target Group

Frontline staff

Summary

Do you have new staff commencing? Then consider making this part of your internal induction process.

In a complicated and constantly changing industry, giving the right support to new staff is critical so they can hit the ground running and avoid feeling overwhelmed. Our DES Employment Consultant Induction series can help them feel comfortable and understand the industry context and framework that they are now working with. It will help you to retain staff and avoid having to go through the costly recruitment process again. Our aim is to assist them to settle in quickly and become productive as soon as they can. The series will also be useful for existing staff that need a refresher or are returning to work after a long absence (such as maternity or long service leave).

Our Employment Consultant Induction coaching program has a focus on the DES core elements and the soft skills required for positive client engagement, job placement and effective post placement support. The sessions are full of observed good practices, tips and advice.

Over three webinar sessions, John Francis will comprehensively introduce staff to the components and good practice soft skills that makes an effective and efficient employment services industry. The webinars will take participants through a range of strategies so they can perform effectively with customers, while touching on the KPI measures and compliance requirements. Our training is operational and complimentary to your internal induction programs.

WHAT YOU CAN EXPECT

Session 1 – Introduction, KPI and meeting expectations (Broadcasts on Friday 4 October 2019 at 2pm AEST (1:30pm SA & NT and 12noon WA)

  • Brief history of employment services
  • Role of the consultant
  • Contract and service delivery
  • DES contract KPI’s and remaining compliant
  • Managing participant expectations
  • Core servicing steps
  • Social security law
  • Consultant tools of the trade
  • Appointment management

Activity: Segment your caseload into industry and client cohort groups

Session 2 – Working with participants (Broadcasts on Friday 11 October 2019 at 3pm AEDT (2:30pm SA, 2pm QLD, 1:30pm NT and 12noon WA)

  • Activity discussion
  • Case management planning skills to meet KPI
  • Participant centred servicing
  • Case note structure and strategies
  • Creating effective Job Plans
  • Resume building
  • Challenges to employment

Activity: Research the National Disability Service Standards – what are they?

Session 3 – Wrap around serving your participants (Broadcasts on Thursday 17 October 2019 at 3pm AEDT (2:30pm SA, 2pm QLD, 1:30pm NT and 12noon WA)

  • Activity discussion
  • Lifestyle adjustment
  • DES Post Placement Support process and strategies for when placements fall over
  • Engaging stake holders
  • DES Outcome cycle
  • Ongoing support
  • Work Assist
  • Individual rights

Other

Each webinar session is expected to run for approximately 90 minutes including ample Q&A and discussion time.

A PDF copy of the presentation will be distributed to all registrants.

Once the series has been completed, participants will receive a Certificate of Completion.

FACILITATOR

John Francis

Following many years experience in stock broking and funds management in London and Melbourne, John commenced in the Employment Services industry in 2006. He has ten years experience in DEN/DES (and other industry programmes), in the roles of Case Manager, Recruiter and Training and Assessor. John has delivered accredited motivational training to participants centred on addressing vocational and non-vocational barriers on their own pathway to success. John has developed outstanding communication skills and is experienced in mentoring newer members of staff in their ongoing professional development; including delivering the training and assessing for the Certificate III and IV Employment Services internally. John has very strong employment services networks and has a track record in nurturing and maintaining relationships with service participants and colleagues of all backgrounds

NESA Training Partner John Francis

COST

NESA Member

$ 180
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 225
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW
Oct
23
Wed
Developing Emotional Intelligence @ National Broadcast
Oct 23 @ 3:00 pm – 4:00 pm

Two Part On-Line NESA Coaching Program

Developing Emotional Intelligence

Wednesday 23 & 30 October 2019

Starts 3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)

Target Group

All Staff

Summary

Emotional intelligence is the capacity to understand and manage your emotions. The skills involved in emotional intelligence are: self-awareness, self-regulation, motivation, empathy and social skills. This training explains what EI is and its role in improving performance in the workplace. Emotional intelligence also strengthens relationships among co-workers, contributing to a stable team in the workplace and to harmonious internal and external relations.

Our Coaching Program is based on the 5 domains of Emotional Intelligence:

  • Self-Awareness – Understanding how self-aware participants are; reviewing the value of self-awareness and providing an opportunity to develop self-awareness skills.
  • Self-Management – Appreciating that we manage ourselves based on our values, attitudes and beliefs; looking at methods of improving self-management and overcoming negative ‘self-talk’.
  • Self-Motivation – A look at how personal goals drive our self-motivation, how our beliefs, values and attitudes can affect our motivation and some valuable techniques for personal improvement.
  • Empathy – Helping participants appreciate the need for empathy and providing the methods for doing it.
  • Handling Relationships – Bringing the previous skills together to become ‘socially intelligent’; looking at real life situations and how emotional intelligence plays a part; reviewing ways of further improving relationships using emotional intelligence.
 
 

The Coaching Program is delivered in two parts on-line as one hour webinar sessions

Session one: Emotional Intelligence – Understanding EI in Employment Services – Wednesday 23 October at 3pm AEDT (2:30pm SA, 2pm QLD, 1:30pm NT, and 12 noon in WA)

Session two: Emotional Intelligence – Strategies to Boost EI – Wednesday October at 1pm AEDT (12:30pm SA, 12 noon QLD, 11:30am NT, and 10am in WA)

Coaching Program Outcomes:

At the end of this training course, your participants will be able to:

  • Be aware of emotions and the impact they have on their performance
  • Recognise and understand emotions in others and how to adapt their behaviour to suit
  • Regulate their emotions and so enhance performance
  • Handle and inspire emotion in others

Environmental outcomes:

  • Managers and supervisors are better able to maintain a positive work environment
  • Employment consultants can better manage complex clients and their cases
  • Business development staff are better able to influence positive outcomes, particularly when handling difficult prospects, tough negotiations or fall outs, as commonly seen in this industry
  • Staff are better equipped to handle conflict and to make all customers feel like they are being listened to and understood – this has a positive effect on customer engagement, branding and retention.
  • Staff are better equipped to handle the ever-increasing pressures of a changing business landscape.

Other

Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time.

A PDF copy of the presentation will be distributed to all registrants.

Once the series has been completed, participants will receive a Certificate of Completion.

FACILITATOR

Sharon Mamo

Sharon Mamo is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 9 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down to earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in Employment Services for 8 years. As an expert in encouraging mandated and resistant clients to change, she keynotes at National Conferences on topics of Behavioural Change, AOD, Mental Health and Neuropsychotherapy.

COST

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW
Nov
12
Tue
Managing Challenging and Aggressive Client Behaviour @ On line broadcast
Nov 12 @ 3:00 pm – 4:00 pm

NESA 2 part on-line Coaching Program

Managing Challenging and Aggressive Client Behaviour

Tuesday 12 & 19 November 2019

Starts 3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)

Target Group

Team leaders, managers, all frontline staff

Summary

When working with people from different walks of life on a daily basis, and often requesting them to undertake activities they may not be enthusiastic about, some level of challenging behaviour is inevitable. This is a two session on line coaching program designed to build skills in dealing effectively with challenging behaviour from an employment service industry perspective.
The coaching program aims to provide you with all the skills to help you understand and deal with the challenges of a modern-day client-centred employment service. Participants will acquire knowledge on how to enhance their communication techniques and to avoid conflict in the workplace.

WHAT YOU CAN EXPECT

Session one: Self-management, resilience, and communication & listening skills: Tuesday 12 November 2019 at 3pm AEDT (2:30pn SA, 2pm QLD, 1:30pm NT and 12 noon in WA)

  • Understand the principles of how to self-manage and remain resilient in confronting situations.
  • How to maintain safe limits and set client expectations.
  • Understand how good communication can influence people.
  • Learn how to develop effective listening skills and assist clients to develop new skills in communication 

Session two: Barriers and limiting client behaviour, responding effectively, and maintaining personal and others’ safety: Tuesday 19 November 2019 at 3pm AEDT (2:30pn SA, 2pm QLD, 1:30pm NT and 12 noon in WA)

  • Understand the barriers to effective communication and how to maintain limits on client behaviour
  • How to recognise and deal with clients effectively when you feel like you are being provoked.
  • Have opportunities through case examples to link theory to practice and application for a safe environment.

Other

The model of delivery for this coaching program requires “learning by doing”, an active learning approach, whereby participants are expected to contribute to the discussion of techniques and to consider alternative and innovative approaches.

Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time.

A PDF copy of the presentation will be distributed to all registrants.

Once the series has been completed, participants will receive a Certificate of Completion.

FACILITATOR

Matt Luttrell

With many years’ experience managing hotels in Melbourne and Geelong, and over ten years’ experience in Employment Services in both front line and management roles, Matt has seen it all. He has worked in priority regions where high levels of anti-social behaviour are prevalent. Matt is educated and experienced in conflict management believing that the real secret is to be able to identify a challenging situation and effectively communicate with the individual to gain a mutually agreed outcome.

Matt Luttrell

COST

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW
Nov
15
Fri
jobactive Employment Consultant Induction @ National broadcast
Nov 15 @ 3:00 pm – 4:30 pm

NESA on-line 3 part Coaching Program

jobactive Employment Consultant Induction

Starts Friday 15 November 2019

Starts 3pm AEDT (2:30pm SA, 2pm QLD, 1:30pm NT and 12 noon in WA)

Target Group

Frontline staff

Summary

In a complicated and constantly changing industry, giving the right support to new staff is critical so they can hit the ground running and avoid feeling overwhelmed. Our Employment Services Industry jobactive Employment Consultant Induction series can help them feel comfortable and understand the industry context and framework that they are now working in. This will help you to retain staff and to avoid having to go through the costly recruitment process again. Our aim is to assist them to settle in quickly and become productive as soon as they can. The series will also be useful for existing staff that need a refresher or are returning to work after a long absence (such as maternity or long service leave).

Our jobactive Employment Consultant Induction coaching program has a focus on the jobactive program core elements and the soft skills required for positive client engagement, job placement and effective post placement support. The sessions are full of observed good practices, tips and advice.
Over three webinar sessions, John Francis will comprehensively introduce staff to the good practice soft skills essential to an effective and efficient employment services delivery. The webinars will take participants through a range of strategies, while also touching on KPI measures and compliance requirements. The model of delivery for this coaching program requires learners to “learn by doing”. Our training is operational and complimentary to your internal induction programs.

WHAT YOU CAN EXPECT

WEBINAR 1 – Appointment and Interview Skills (Broadcasts on Friday 15 November 2019 at 3pm AEDT)

  • Brief introduction to the industry
  • Consultants’ “tools of the trade”
  • Negotiation strategies
  • Creating behavioural change
  • Effective questioning strategies
  • Strategies for client cohorts
  • Effective interviewing
  • Working with resistance

    Activity: Segment your caseload into industry and client cohort groups

WEBINAR 2 – Service Delivery (Broadcasts on Tuesday 19 November 2019 at 1pm AEDT)

  • Case management strategies to meet KPI’s
  • Case noting strategies
  • Creating effective Job Plans
  • Job seeker compliance and reporting – high level KPI measures and the continuous improvement role of compliance
  • Effective diary management
  • Activity management
  • Client marketing strategies
  • Proof of service
  • Resume building

Activity: Demonstrate key steps to meeting service delivery commitments and techniques for speed of placement

WEBINAR 3 – Outcomes Requirements (Broadcasts on Tuesday 26 November 2019 at 3pm AEDT)

  • Post placement support process
  • Outcome cycle
  • Evidence collection
  • Strategies for when placements fail
  • Strategies to ensure clients declare income
  • Technology to support the job seeker and employer
  • Workplace modification

Other

Each webinar session is expected to run for approximately 90 minutes including ample Q&A and discussion time.

A PDF copy of the presentation will be distributed to all registrants.

Once the series has been completed, participants will receive a Certificate of Completion.

FACILITATOR

John Francis

Following many years experience in stock broking and funds management in London and Melbourne, John commenced in the Employment Services industry in 2006. He has ten years experience in in the roles of Case Manager, Recruiter and Training and Assessor. John has delivered accredited motivational training to participants centred on addressing vocational and non-vocational barriers on their own pathway to success. John has developed outstanding communication skills and is experienced in mentoring newer members of staff in their ongoing professional development; including delivering the training and assessing for the Certificate III and IV Employment Services internally. John has very strong employment services networks and has a track record in nurturing and maintaining relationships with service participants and colleagues of all backgrounds.

NESA Training Partner John Francis

COST

NESA Member

$ 180
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 225
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW
Dec
4
Wed
Indigenous Cultural Awareness coaching program @ On line broadcast
Dec 4 @ 3:00 pm

NESA's online 2 part Coaching Program

Indigenous Cultural Awareness

Wednesday 4 & 11 December 2019

Starts 3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)

Target Group

All staff

Summary

Extensive cultural knowledge is not necessary in order to become culturally aware. A capacity to recognise that cultural difference exist, and to be open to learning from these differences is the bases of cultural awareness.

This Coaching program is designed to expand thinking and understanding about the Aboriginal and Torres Strait Islander community, its history and contemporary issues; and to facilitate understanding between staff and the Aboriginal and Torres Strait Islander community.

You will be provided with historical legislative and policy development information, as it pertains to Australian Indigenous peoples, to increase understanding of how history relates to current Indigenous Australian socio economic status and behaviours.

Over this two part series you will hear Jodi Sampson’s personal narrative and insight into people from Aboriginal and Torres Strait Islander background within the workplace, customer base and community.

WHAT YOU CAN EXPECT

Session one: Wednesday 4 December 2019 at 3pm AEDT

  • Information required to better support Indigenous clients and community
  • Knowledge and understanding of the cultural and social history of Aboriginal and Torres Strait Islander people and the issues they face

Session two: Wednesday 11 December 2019 at 3pm AEDT

  • Knowledge, skills and tools required for effective communication and service delivery to Aboriginal and Torres Strait Islander people.

Expected outcomes

  • Awareness and knowledge of Aboriginal and Torres Strait Islander cultural issues and how they relate to your business, your job seekers and your employer placement and retention.
  • A practical understanding of how culture shapes our values, attitudes and behaviour.
  • Tools for staff who mentor, manage and work with Indigenous job seekers.
  • Insight into people from Aboriginal and Torres Strait Islander background within the workplace, customer base and community.

Other

Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time.

A PDF copy of the presentation will be distributed to all registrants.

Once the series has been completed, participants will receive a Certificate of Completion.

FACILITATOR

Jodi Sampson

Jodi Sampson is a proud Gomeroi Man from North-West NSW. Jodi was raised in “Two-Worlds” in Moree and has an entrepreneurial spirit that runs deep, provides leadership, Coaching & Mentoring and role models the cultural values of his family and ancestors.
Jodi’s career spans across all levels of Government, Non-Government, Peak Bodies and Community-Based Organisations. Jodi’s engagement has seen him hold specialised roles and conducted cutting-edge strategic activities to provide access and participation of First Nation People to programs & opportunities that seemed unreachable.

COST

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW
Jan
22
Wed
Managing Challenging and Aggressive Client Behaviour @ On line broadcast
Jan 22 @ 3:00 pm – 4:00 pm

NESA 2 part on line coaching program

Managing Challenging and Aggressive Client Behaviour

Wednesday 22 & Tuesday 28 January 2020

Starts 3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)

Target Group

All staff

Summary

When working with people from different walks of life on a daily basis, and often requesting them to undertake activities they may not be enthusiastic about, some level of challenging behaviour is inevitable. This is a two session on line coaching program designed to build skills in dealing effectively with challenging behaviour from an employment service industry perspective.
The coaching program aims to provide you with all the skills to help you understand and deal with the challenges of a modern-day client-centred employment service. Participants will acquire knowledge on how to enhance their communication techniques and to avoid conflict in the workplace. The model of delivery for this coaching program requires “learning by doing”, an active learning approach, whereby participants are expected to contribute to the discussion of techniques and to consider alternative and innovative approaches.

WHAT YOU CAN EXPECT

Session one: Self-management, resilience, and communication & listening skills: Wednesday 22 January 2020 at 3pm AEDT (2:30pn SA, 2pm QLD, 1:30pm NT and 12 noon in WA)

  • Understand the principles of how to self-manage and remain resilient in confronting situations.
  • How to maintain safe limits and set client expectations.
  • Understand how good communication can influence people.
  • Learn how to develop effective listening skills and assist clients to develop new skills in communication
 

Session two: Barriers and limiting client behaviour, responding effectively, and maintaining personal and others’ safety: Tuesday 28 January 2020 at 3pm AEDT (2:30pn SA, 2pm QLD, 1:30pm NT and 12 noon in WA)

  • Understand the barriers to effective communication and how to maintain limits on client behaviour
  • How to recognise and deal with clients effectively when you feel like you are being provoked.
  • Have opportunities through case examples to link theory to practice and application for a safe environment

Other

Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time.

A PDF copy of the presentation will be distributed to all registrants.

Once the series has been completed, participants will receive a Certificate of Completion.

FACILITATOR

Matt Luttrell

With over six years’ experience managing hotels in Melbourne and Geelong, and over ten years’ experience in Employment Services in both front line and management roles, Matt has seen it all. He has worked in priority regions where high levels of anti-social behaviour are prevalent. Matt is educated and experienced in conflict management believing that the real secret is to be able to identify a challenging situation and effectively communicate with the individual to gain a mutually agreed outcome.

Matt Luttrell

COST

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW