Aug
20
Mon
How to Write that Winning Resume @ National broadcast
Aug 20 @ 2:00 pm – 3:00 pm
How to Write that Winning Resume @ National broadcast

NESA Training Events

WEBINAR

How to Write that Winning Resume

Monday 20 August 2018    |    2pm AEST (1:30pm in SA & NT and 12 noon in WA)

Target Group

All Front Line staff

Summary

Assisting job seekers with resumes is still a core skill of working in Employment Services. This webinar will cover format, length, key words, the do’s and the don’ts, how to address gaps in employment history and most importantly how to adapt your resume to specific job applications. 

At the end of the webinar, participants will have much greater confidence in their ability to assist job seekers in resume writing.

FACILITATOR

Rebecca Herbertson

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation itself which can be used as a future resource.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Aug
23
Thu
Building rapport in 23 seconds webinar @ National broadcast
Aug 23 @ 2:00 pm – 3:00 pm

NESA Training Events

WEBINAR

Building rapport in 23 seconds

Thursday 23 August 2018    |    2pm AEST (1:30pm in SA & NT and 12 noon in WA)

Target Group

All staff

Summary

We’ve all heard how much first impressions matter, but when you’re in the sales game, it’s absolutely crucial. 

It could be the difference between closing a deal or getting hung up on, in the first phone call.  

This webinar will explore how to build rapport with someone in the first 23 seconds and how that can increase your performance, leading to better employer relationships and outcomes.

WHAT YOU CAN EXPECT

  • Why it all starts with mindset
  • Why the first 23 seconds is crucial to creating a good impression
  • Introduction to Emotional Intelligence
  • Understanding the four personality types (DISC)
  • How to captivate your client’s attention
  • Timing your pitch perfectly
  • Learning to decrease the amount of rejections
  • Understanding the client’s psychology and mindset. 

FACILITATOR

Raimond Volpe

Raimond Volpe is an established and experienced sales trainer. He has over 25 years sales experience in the finance, recruitment and pharmaceutical industries. He was the #1 BDM at Toll People for two years in a row, winning the National Finance Industries, BDM of the Year Award. Prior to sales, he was the director of Five Finance, a mortgage broking and insurance company that won many awards including the Allianz & Tower Finance Broker Company of the Year Award in 2007. 

Mindset plays a big part in Raimond’s sales training, as the right attitude is an integral part of a successful sales process. 

Raimond is the International Best Selling Author of “Success1010 For Living”. He believes that with a solid sales process, winning attitude and advanced selling skills, excellence can be achieved in any industry.

Raimond Volpe

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. 

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Aug
24
Fri
Effective Telephone Techniques to Engage with Job Seekers webinar @ National broadcast
Aug 24 @ 2:00 pm
Effective Telephone Techniques to Engage with Job Seekers webinar @ National broadcast

NESA Training Events

WEBINAR

Effective Telephone Techniques to Engage with Job Seekers

Friday 24 August 2018    |    2pm AEST (1:30pm in SA & NT and 12 noon in WA)

Target Group

Contact staff, reception staff and other frontline staff looking for engagement and retention advice

Summary

The webinar has been designed to support staff primarily working with job seekers over the telephone. They may be calling to gather information about job placements or to arrange case management appointments; they may be providing Post Placement Support or chasing up job seekers who have missed appointments; and of course, it is easier for a job seeker not to cooperate with your staff over the phone than it is in person. 

Listen to Matt Luttrell’s upbeat and positive approach for staying on topic and getting what you require. Matt will discuss how you can de-escalate difficult conversations in real time and how to increase job seekers’ co-operation while remaining calm. 

WHAT YOU CAN EXPECT

  • Preparing the call ahead of time to assure the clarity of your message
  • Stress management techniques for centralised contact systems staff
  • De-escalating conversations with angry/agitated/confused job seekers
  • Techniques for sourcing the information from job seekers that providers need
  • After the horse has bolted – engaging and supporting job seekers who independently find work

The webinar will provide attendees with practical ideas to build their confidence and skills and to improve their success rates. 

FACILITATOR

Matt Luttrell (Bounce Australia)

Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and a decade in employment services. Within employment services, Matt started his journey in recruitment, ending up in senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Participants will receive  as a PDF copy of the presentation itself which can be used as a future resource.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Aug
27
Mon
Breaking out of the Bad Habit Loop Webinar @ National broadcast
Aug 27 @ 2:00 pm – 3:00 pm
Breaking out of the Bad Habit Loop Webinar @ National broadcast

NESA Training Events

WEBINAR

Breaking Out of the Bad Habit Loop

Monday 27 August 2018    |    2pm AEST (1:30pm in SA & NT and 12 noon in WA)

Target Group

All staff, Front line staff and Site Managers

Summary

The key to breaking bad habits is to outwit yourself into replacing the bad habit with a good habit.

In our Breaking out of the Bad Habit Loop webinar you will hear our NLP practitioner Rebecca Herbertson break down the bad habit cycle. Then why not try it on yourself; quit smoking, curb your sweet tooth or your caffeine intake.

The information is particularly valuable when working with clients who have barriers so this webinar is perfect for anyone working in employment services.

Expected outcomes

  • The habit loop and the effects;
  • The fundamentals of habit change;
  • Changing a habit;
  • Overcoming the obstacles; and
  • Hear about the man who was too afraid to fly, so he never landed

FACILITATOR

Rebecca Herbertson (Betterlink Group)

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development as well as qualifications in Training, Management and Human Resources.  With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO, she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Sep
3
Mon
Motivating Your Sales Team in 60 Minutes webinar @ National broadcast
Sep 3 @ 2:00 pm – 3:00 pm
Motivating Your Sales Team in 60 Minutes webinar @ National broadcast

NESA Training Events

WEBINAR

Motivating Your Sales Team in 60 Minutes webinar

Monday 3 September 2018    |    2pm AEST (1:30pm in SA & NT and 12 noon in WA)

Target Group

Managers, team leaders, site managers

Summary

Everyone can always use some inspiration and motivation. In this sixty minute online presentation, founder of HPS, Peter Holtmann will explain the key ingredients required to provide that inspiration and motivation. As a Sales Manager, how do you create the right motivating environment that will shape and develop your sales team with the right attitude and healthy competition? Instilling that unique seed which grows the motivation in your team will lead to an increase in performance and productivity, ensuring you have the best sales team you can have.

WHAT YOU CAN EXPECT

Learn how to create a motivational environment
Understand the importance of communication and training in motivating your sales teams

FACILITATOR

Peter Holtmann

Peter is passionate about being a leader of management teams who want to drive innovation and to inspire communities with their own causes, visions and missions. He uses excellent risk management processes to manage programmes from the highest levels of governance to the daily pursuits of individuals. Peter is very comfortable in the community sector, where he has helped organisations to undergo change, to commercialise their visions and to build government relations. He has ticked all the big boxes including restructuring, rebranding, mergers, acquisitions, and organisational change. He enjoys presenting to audiences on the technological and philosophical requirements of the industry he is engaging in. His mantra: motivation is everything, passion is essential, commitment is not an option, leadership is an expression of these ingredients.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.

Sep
6
Thu
Motivating Resistant Clients workshop for Employment Services staff @ Melbourne NESA Office
Sep 6 @ 9:30 am – 9:30 am
Motivating Resistant Clients workshop for Employment Services staff @ Melbourne NESA Office

NESA Training Events

WORKSHOP

Motivating Resistant Clients

Melbourne | Thursday 6 September 2018 | Starts 9.30am sharp

Target Group

This workshop suits frontline staff, especially employment consultants, team leaders and executive staff ; working in the employment services sector

About

Resistant clients require a different level of investment to get them motivated and change their mindsets. This workshop takes a close look at why clients may be resistant, reluctant or suspicious. This 1-day workshop provides employment consultants and practitioners with the skills to positively engage mandated clients and develop workable relationships. It will enable practitioners to confidently deliver effective services and achieve outstanding & sustainable results. Focusing on client accountability, the skills learned will enable consultants to encourage clients to take personal responsibility whilst creating motivation. Instead of struggling when confronted by resistant clients, practitioners can adapt a more constructive method to achieving outcomes. Motivational Interviewing (MI) is a communication method intended to move a person toward change, focusing on exploring and resolving ambivalence as a key to eliciting that change. MI facilitates and engages intrinsic motivation within the client to change behaviour. The practitioner seeks to elicit “change talk” (participant initiating discussion about the idea of changing). A client’s readiness for change may be assessed and Motivational Interviewing provided to suit the clients stage of change. This one-day workshop has been designed to build a framework to engage and motivate resistant clients. The aim of the workshop is to provide staff with the skills to engage reluctant clients, utilising the Stages of Change Model and Motivational Interviewing skills to inspire motivation and enthusiasm.

What is being covered

Identify resistant clients
Understand the reasons for reluctance, including complex barriers
Learn the importance of deliberate and collaborative conversations about change using the Stages of Change Model
Learn motivational interviewing techniques for Employment Services
Learn effective ways to resolve discrepancy and ambivalence
Acquire skills in effective goal setting and change measurement
Learn skills to apply a solution focused, problem solving approach

FACILITATOR

Sharon Mamo

Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down to earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in Employment Services for 8 years. As an expert in encouraging mandated and resistant clients to change, she keynotes at National Conferences on topics of Behavioural Change, AOD, Mental Health and Neuropsychotherapy.

COST

NESA Member

$ 300 1 - 3 registrants
  • Prices are inclusive of GST
REGISTER NOW

NESA Member

$ 250 4 - 9 registrants
  • Prices are inclusive of GST
REGISTER NOW

NESA Member

$ 200 10 plus registrants
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 375 per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

At the end of the workshop participants will receive a Certificate of Attendance.

Sep
12
Wed
DES 2018 Employment Consultant Induction coaching programme @ National broadcast
Sep 12 @ 2:00 pm – 3:30 pm
DES 2018 Employment Consultant Induction coaching programme @ National broadcast

NESA Training Events

3 PART COACHING PROGRAMME

DES 2018 Employment Consultant Induction Coaching Programme

Starts Wednesday 12 September 2018 | 2:00pm AEST

Target Group

New frontline staff

Summary

In a complicated and constantly changing sector, giving the right support to new staff is critical so they can hit the ground running and avoid feeling overwhelmed. Our DES 2018 Employment Consultant Induction series can help new staff to feel comfortable and understand the sector context and framework that they are now working with. It will help you to retain staff and avoid having to go through the costly recruitment process again. Our aim is to assist new staff to settle in quickly and become productive as soon as they can. The series will also be useful for existing staff that need a refresher or are returning to work after a long absence (such as maternity or long service leave). Our Employment Consultant Induction coaching programme has a focus on the DES 2018 core elements and the soft skills required for positive client engagement, job placement and effective post placement support. The sessions are full of observed good practices, tips and advice.

WHAT YOU CAN EXPECT

Over three on-line webinar sessions, Matt Eldridge will comprehensively introduce staff to the components and good practice soft skills that make an effective and efficient employment services sector. The webinars will take participants through a range of strategies so they can perform effectively with customers, while touching on KPI measures and compliance requirements. Our training is operational and complimentary to your internal induction programmes. Each session is expected to run for approximately an hour and a half. This live broadcast will include ample Q&A time. The model of delivery for this coaching programme requires learners to “learn by doing” - an active learning approach in which learners will be given work-based activities to be completed as part of the series. Once the series has been completed participants will receive a Certificate of Completion.

Expected outcomes

Session 1 – Introduction, KPIs and meeting expectations (Broadcasts on Wednesday 12 September 2018 at 2pm AEST (1:30pm SA and NT and 12noon WA)

  • Brief history of employment services
  • Role of the consultant
  • Contract and service delivery
  • DES 2018 contract KPIs and remaining compliant
  • Managing participant expectations
  • Core DES 2018 servicing steps
  • Social security law
  • Consultants’ tools of the trade
  • Appointment management

Activity: Research and summarise what a “client-centred service” is.

Session 2 – Working with participants (Broadcasts on Wednesday 19 September 2018 at 2pm AEST (1:30pm SA & NT and 12noon WA)

  • Activity discussion
  • Case management planning skills to meet KPIs
  • Participant centred servicing
  • Case note structure and strategies
  • Creating effective Job Plans
  • Resume building
  • Challenges to employment

Activity: Research the Disability Service Standards and Principles – what are they?

Session 3 – Wrap-around serving your participants  (Broadcasts on Wednesday 26 September 2018 at 2pm AEST (1:30pm SA & NT and 12noon WA)

  • Activity discussion
  • Lifestyle adjustment
  • DES Post Placement Support process and strategies for when placements fall over
  • Engaging stake holders
  • DES outcome cycle
  • Ongoing support
  • Job in jeopardy
  • Individual rights

FACILITATOR

Matt Eldridge

With over 20 years practising and studying leadership and management in a range of community and business settings, Matt is committed to innovation and to motivating teams. A strategic thinker and strong communicator and teacher, Matt's diverse experience has grown to create very practical approaches to training, management and technology. He has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance. His focus (and enthusiasm) has always been about providing staff, teams and organisations with the right training and tools to achieve stronger outcomes.

COST

NESA Member

$ 180
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 225
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW
Sep
13
Thu
Change Your Brain for Habits of Excellence @ National broadcast
Sep 13 @ 2:00 pm – 3:00 pm
Change Your Brain for Habits of Excellence @ National broadcast

NESA Training Events

WEBINAR

Change Your Brain for Habits of Excellence webinar

Thursday 13 September 2018    |    2pm AEST (1:30pm in SA & NT and 12 noon in WA)

Target Group

All staff esp Frontline

Summary

Habits are necessary – they help us to function effectively in an increasingly fast-paced and complex world. But are our habits helping or hindering our effectiveness and productivity?

This highly practical and enlightening webinar has a powerful message for anyone who wants better results from their time. It will leave participants feeling empowered to make changes in those areas that have been keeping them stuck in ineffective habits and routines.

What You Will Learn

  • Explore how our brain creates and forms habits 
  • Identify the 3 critical elements of a habit and which one to change for success
  • Discover why energy is more important than time and how it helps create efficiency habits
  • Learn practical, workable strategies for developing and maintaining focus and attention
  • Come away feeling inspired to action by applying the H.A.B.I.T. formula for greater productivity, a healthier lifestyle and a real sense of achievement

FACILITATOR

Clare Edwards

Clare is a change-maker. She helps organisations to tap into the collective potential of their people so that they can master personal leadership, thrive in change and stay fully engaged.
A passionate storyteller and inspiring speaker, Clare takes her audiences on an experiential journey, leaving them filled with new insights, keen to know more and motivated to change.
Clare’s corporate background spans 2 decades of working in senior management roles with global IT companies, surviving the dot com ‘boom and bust’ of the early millennium and thriving in complex, fast-paced change environments.
Clare makes the complex simple. She has studied neuroleadership extensively and brings theory and concepts to life helping people to uncover the full potential of their amazing brain and its ability to change – without the psychobabble.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.

Sep
17
Mon
Managing Workplace Anxiety @ National broadcast
Sep 17 @ 2:00 pm – 3:00 pm

NESA Training Events

WEBINAR

Managing Workplace Anxiety

Monday 17 September 2018    |    2pm AEST (1:30pm in SA & NT and 12 noon in WA)

Target Group

Managers, team leaders, site managers

Summary

Given the increasing cross-over between work and home life with 24 hour access to email, the notion of workplace boundaries is changing. As a result people are experiencing more stress and anxiety. Every employee will encounter it sometime during their career. Everyone should be aware of the signs of anxiety and the tools needed to cope and deal with it.
In this 60 minute online introductory presentation, founder of HPS, Peter Holtmann will provide you with the key skills and resources necessary to recognize and manage workplace anxiety.

Attending this Webinar you will learn

  • The different types of workplace anxieties experienced
  • How to recognize symptoms and warning signs 

FACILITATOR

Peter Holtmann

Peter is passionate about being a leader of management teams who want to drive innovation and to inspire communities with their own causes, visions and missions. He uses excellent risk management processes to manage programmes from the highest levels of governance to the daily pursuits of individuals.

Peter is very comfortable in the community sector, where he has helped organisations to undergo change, to commercialise their visions and to build government relations. He has ticked all the big boxes including restructuring, rebranding, mergers, acquisitions, and organisational change. He enjoys presenting to audiences on the technological and philosophical requirements of the industry he is engaging in.

His mantra: motivation is everything, passion is essential, commitment is not an option, leadership is an expression of these ingredients.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation that can be used as a future resource.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Sep
25
Tue
A Unique 8-point strategy for Coaching Job Seekers to Succeed in Job Interviews @ National broadcast
Sep 25 @ 2:00 pm – 3:00 pm
A Unique 8-point strategy for Coaching Job Seekers to Succeed in Job Interviews @ National broadcast

NESA Training Events

WEBINAR

A Unique 8-point strategy for Coaching Job Seekers to Succeed in Job Interviews

Tuesday 25 September 2018    |    2pm AEST (1:30pm in SA & NT and 12 noon in WA)

Target Group

All Frontline staff

WHAT YOU CAN EXPECT

People rarely receive any positive feedback in their career, what their strengths are and what makes them unique. It is no different for job seekers, but it is important that they have the self-confidence to succeed in their job interviews; if you are to achieve your KPIs in employment outcomes. 

This webinar will explore:

  • A unique 8-point strategy of how you can coach your job seekers to be successful in their job interviews. 
  • You will learn how to build their self- confidence. 
  • You will learn how to provide sound feedback on their career. 
  • You will feel more empowered to coach your job seekers to success with these new strategies. 
 

FACILITATOR

Leonie Lam

Leonie has been recognised for her outstanding facilitation skills, customer service excellence and her genuine interest in helping people and organisations. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.

As a Career Coach, she has helped more than 200 people secure employment in Australia. As a Trainer, she is passionate about delivering training to organisations to help individuals and organisations maximise their performance and achieve their strategic objectives. She consistently receives outstanding feedback in her training programs.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation itself which can be used as a future resource.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL