NESA Training Events
3 PART COACHING PROGRAMME
jobactive Employment Consultant Induction
Starts Thursday 8 February 2018 at 3pm AEDT (2:30pm in SA, 2pm QLD, 1:30pm NT and 12 noon in WA)
Target Group
Summary
Our Employment Consultant Induction coaching programme has a focus on the jobactive core elements and the soft skills required for positive client engagement, job placement and effective post placement support. The sessions are full of observed good practices, tips and advice.
Over three webinar sessions, John Francis will comprehensively introduce staff to the components and good practice soft skills that makes an effective and efficient employment services industry. The webinars will take participants through a range of strategies so they can perform effectively with customers, while touching on the KPI measures and compliance requirements. Our training is operational and complimentary to your internal induction programmes.
The series will also be useful for existing staff that need a refresher or are returning to work after a long absence (such as maternity or long service leave).
Our jobactive Employment Consultant Induction coaching programme has a focus on the jobactive program core elements and the soft skills required for positive client engagement, job placement and effective post placement support. The sessions are full of observed good practices, tips and advice.
SESSIONS
WEBINAR 1 – Appointment and Interview Skills (Broadcasts on Thursday 8 February 2018 at 3pm AEDT)
- Brief introduction to the industry
- Consultants’ “tools of the trade”
- Negotiation strategies
- Creating behavioural change
- Effective questioning strategies
- Strategies for client cohorts
- Effective interviewing
- Working with resistance
Activity: Segment your caseload into industry and client cohort groups
WEBINAR 2 – Service Delivery (Broadcasts on Thursday 15 February 2018 at 3pm AEDT)
- Case management strategies to meet KPI’s
- Case noting strategies
- Creating effective Job Plans
- Job seeker compliance and reporting – high level KPI measures and the continuous improvement role of compliance
- Effective diary management
- Activity management
- Client marketing strategies
- Proof of service
- Resume building
Activity: Demonstrate key steps to meeting service delivery commitments and techniques for speed of placement
WEBINAR 3 – Outcomes Requirements (Broadcasts on Thursday 22 February 2018 at 3pm AEDT)
- Post placement support process
- Outcome cycle
- Evidence collection
- Strategies for when placements fail
- Strategies to ensure clients declare income
- Technology to support the job seeker and employer
- Workplace modification
FACILITATOR
John Francis
Following many years experience in stock broking and funds management in London and Melbourne, John commenced in the Employment Services industry in 2006. He has ten years experience in DEN/DES (and other industry programmes), in the roles of Case Manager, Recruiter and Training and Assessor. John has delivered accredited motivational training to participants centred on addressing vocational and non-vocational barriers on their own pathway to success... READ MORE
COST
NESA Member
-
Prices are inclusive of GST
-
One payment for the 3 part series
Non-member
-
Prices are inclusive of GST
-
One payment for the 3 part series
other
Each session is expected run for approximately an hour and a half. This live broadcast will include ample Q&A time. The model of delivery for this coaching programme requires learners to “learn by doing”, which is an active learning approach whereby learners will be given work-based activities to be completed as part of the series. Once the series has been completed you will be forward a Certificate of Completion for your portfolio.
Participants’ comments about the programme
“Was very informative and great ideas. I was able to relate to all & I’ve only been in this industry for 3 months”
“Very engaging and the presenters were easier to engage with”
“Never been on a series where, not one, but two presenters engaged with the participants”
“I found it very easy to follow, and they covered the lot”
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Training Events
WORKSHOP
Mental Health First Aid (MHFA)
Brisbane | Wednesday 14 February & Thursday 15 February 2018 | 9.30am AEST
DETAILS
DATE: 14 & 15 February 2018
TIME: Starts 9:30am
LOCATION: Brisbane
Target Group
All staff
Summary
NESA offers the Mental Health First Aid course authorised by MHFA Australia, and delivered by MHFA Australia Accredited Instructors.
The 12-hour Mental Health First Aid course teaches adults (18 years and over) how to provide initial support to adults who are developing a mental illness or experiencing a mental health crisis. The course is delivered over two days.
Course participants learn about the signs and symptoms of the common and disabling mental health problems, how to provide initial help, where and how to get professional help, what sort of help has been shown by research to be effective, and how to provide first aid in a crisis situation.
Learning Outcomes
- Explore different options for supporting a person with mental health problems
- Understand the prevalence of mental illness in Australia
- Identify where to get support
- Understand why early intervention is key
- Identify when a colleague may be depressed
- Understand suicide and its warning signs
- Learn what to do if someone mentions suicide
- Identify when a colleague may be suffering anxiety
- Understand the different anxiety disorders
- Know how to help a colleague manage a panic attack
- Know what to do if a colleague has suffered trauma
- Learn to spot serious mental health issues, including psychosis & bipolar disorder
- Understand what to do if you witness a psychotic episode
- Identify the signs of substance abuse in the workplace
- Understand types of drugs and their effects
- Know how to handle a colleague with a substance abuse related disorder
COST
OTHER
At the end of training participant: All participants that complete the full 12 hour course will receive a Certificate of Completion and have the opportunity to undertake the MHFA online exam for their full certification (They will be issued PDF Certificate of Accreditation by MHFA Australia). Please note that this is an internationally recognised course.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Training Events
WORKSHOP
Mental Health First Aid (MHFA)
Melbourne | Wednesday 21 & Thursday 22 February 2018 | 9.30am AEDT
DETAILS
DATE: Wednesday 21 and Thursday 22 February 2018
TIME: 9.30am AEDT
LOCATION: NESA Melbourne office, Level 8, 20 – 22 Albert road, SOUTH MELBOURNE 3205
Target Group
All staff.
Summary
NESA offers the Mental Health First Aid course authorised by MHFA Australia, and delivered by MHFA Australia Accredited Instructors.
The 12-hour Mental Health First Aid course teaches adults (18 years and over) how to provide initial support to adults who are developing a mental illness or experiencing a mental health crisis. The course is delivered over two days.
Course participants learn about the signs and symptoms of the common and disabling mental health problems, how to provide initial help, where and how to get professional help, what sort of help has been shown by research to be effective, and how to provide first aid in a crisis situation.
Learning Outcomes
- Explore different options for supporting a person with mental health problems
- Understand the prevalence of mental illness in Australia
- Identify where to get support
- Understand why early intervention is key
- Identify when a colleague may be depressed
- Understand suicide and its warning signs
- Learn what to do if someone mentions suicide
- Identify when a colleague may be suffering anxiety
- Understand the different anxiety disorders
- Know how to help a colleague manage a panic attack
- Know what to do if a colleague has suffered trauma
- Learn to spot serious mental health issues, including psychosis & bipolar disorder
- Understand what to do if you witness a psychotic episode
- Identify the signs of substance abuse in the workplace
- Understand types of drugs and their effects
- Know how to handle a colleague with a substance abuse related disorder
COST
OTHER
At the end of training participant: All participants that complete the full 12 hour course will receive a Certificate of Completion and have the opportunity to undertake the MHFA online exam for their full certification (They will be issued PDF Certificate of Accreditation by MHFA Australia). Please note that this is an internationally recognised course.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Training Events
WORKSHOP
Understanding jobactive Outcomes workshop
Melbourne | Tuesday 6 March 2018 | Starts 9.30am AEDT
DETAILS
DATE: Tuesday 6 March 2018
TIME: 9 am for a 9:30am commencement
LOCATION: Central Melbourne venue TBA
Target Group
jobactive consultants of all levels of experience – perfect for new starters and experienced consultants who are moving into an Outcomes management role, or who just want to learn how Outcomes work!
Summary
In a performance-driven sector, it’s important that your staff understand jobactive Outcomes. Outcomes are what we strive for. Successful Outcomes can change the lives of our job seekers, and it’s Outcomes that, to a large extent, drive our business. But it’s a complex topic. An understanding of jobactive Outcomes requires an understanding of how many different things work together – how a job seeker’s circumstances determine their outcome requirements, and how a job seeker’s subsequent achievements are supported with evidence. An understanding of jobactive Outcomes also requires an understanding of all the things that can happen as a job seeker tracks towards an Outcome: variations in earnings and hours worked, breaks in employment, discrepancies between DHS data and the evidence you hold… and much more.
Our one-day Understanding jobactive Outcomes workshop builds a core understanding of Outcomes before moving into some of the more complex areas around 4, 12 and 26 Week Employment Outcomes. As well as learning the theory you’ll be working through plenty of practical exercises – so bring calculators
You will learn about
- Building the Outcomes foundations: job seekers, requirements and evidence
- Outcome start dates – why they matter, how they are set, and how they can change
- 4 and 12 week Outcomes – how they work together
- 26 week Outcomes
- Variations in earnings
- Permissible breaks
- Discrepancies
- Payslip verified Outcomes
- Apportioning income and hours
- Education Outcomes
- Outcomes and ESS
About Damien Opolski
A career spanning more than 30 years gives Damien Opolski a rare insight into Australian government employment services. Damien spent 12 years as manager of the Department of Employment’s Learning Centre – a role which saw him closely involved with policy and IT development, and with responsibility for developing and delivering policy, systems and capability-building training for providers. This, coupled with Damien’s frontline experience (during a CES career in metropolitan and regional South Australia, he estimates he conducted 10,000 job seeker interviews and worked with hundreds of employers), allows him to offer this unique training experience. Damien has more than 20 years’ experience in delivering training straight to frontline employment consultants and their managers, and Department staff in programmes such as jobactive (and its predecessors), DES, RJCP, TTW and ParentsNext.
COST
OTHER
At the conclusion of the workshop participants will receive:
- A comprehensive Professional Training workbook
- A Certificate of Attendance for their portfolio
- Confidence to utilise the knowledge and skills in the workplace
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Training Events
3 PART COACHING PROGRAMME
Essential Skills – Site Manager
Starts Wednesday 7 March 2018 at 3pm AEDT
Target Group
This is suited for managers or aspiring managers working with the jobactive, DES, Community Development Programme and Transition to Work contracts.
Summary
Effective frontline managers are key to achieving performance outcomes and retaining staff. Over 3 webinar sessions, Matt Eldridge will provide managers with the tools to improve their leadership skills and understand how to be fully effective as a frontline manager. The series will take participants through a range of strategies so they can perform effectively with their staff and customers. The training will cover key concepts from frontline management models tailored to Employment Services, and aims to develop a positive and resilient approach to achieving management goals; with a particular focus on helping staff to meet contract KPIs. It is expected that at the end of the series participants will be able to provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.
sessions
Session 1 – How to get your staff meeting their KPI’s (Broadcasts on Wednesday 7 March 2018 at 3pm AEDT – 2:30pm SA, 2pm QLD, 1:30pm NT and 12 noon WA)
- Tuning into staff motivations
- Developing key team and individual expectations
- Moving their comfort zone into the learning zone
- Developing and monitoring key lead indicators
- Training and continuous improvement
- Strong staff review process
- Working effectively with office politics
- Engaging and improving underachieving staff
- Changing negative team behaviours
- Mixing it up
Session 2 What is change management? (Broadcasts on Wednesday 14 March 2018 at 3pm AEDT – 2:30pm SA, 2pm QLD, 1:30pm NT and 12 noon WA)
- Team planning
- Implementing change effectively and quickly
- Managing change with your team
- What is risk?
- Types of risk
- Processes around risk management
- Managing job seeker attendance
- Implementing service delivery and contract commitments efficiently
- Tracking budgets
- Other performance drivers
- Work information flows and processes
Session 3 Performance management drivers (Broadcasts on Wednesday 21 March 2018 at 3pm AEDT – 2:30pm SA, 2pm QLD, 1:30pm NT and 12 noon WA)
- Outcome cycle
- Work information flows and processes
- Strong process for maximising placement and outcome performance
- Working on your WfD
- Tools for monitoring your activity management for performance increase
- How to inspect what you expect
- How to make great performance ideas accountable
- Key “fast meeting ideas” for results
- ESCN/Click Reports
- Getting the most from your 3rd party software
FACILITATOR
Matt Eldridge (Controlled Chaos)
With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology..… READ MORE
COST
other
Each session is expected to run for approximately one & ½ hours. This live broadcast will include ample Q&A time. The model of delivery for this coaching programme requires learners to “learn by doing”, which is an active learning approach whereby learners will be given work-based activities to be completed as part of the series. Once the series has been completed participants will receive a Certificate of Completion for your portfolio.
So it can be used as a future resource, registrants for the live broadcast will receive a PDF copy of the presentation.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Training Events
WORKSHOP
Big Day In - A Day in the Life of a jobactive consultant
a workshop with Damien Opolski
Melbourne | Tuesday 13 March 2018 | Starts 9.30am AEDT
DETAILS
DATE: Tuesday 13 March 2018
TIME: 9am for a 9:30am commencement
LOCATION: Central Melbourne venue TBA
Target Group
jobactive consultants of all levels of experience!
Summary
The skills and knowledge of the 20,000 employment consultants who deliver services each day is paramount to the success of our employment services sector. Employment consultant turnover is high. There are many reasons why a person may leave the sector early, but feeling that you lack the skills, knowledge and confidence to perform a complex and challenging role is a major factor for many people. Damien helps consultants to better understand the context of today’s employment services, and to develop practical skills and knowledge that will help sustain them through their employment services sector careers.
This highly interactive and thought-provoking day sees participants explore a range of challenging real-life scenarios as we assist ‘Richie’, our job seeker, to find suitable employment. Damien tests participants’ knowledge of jobactive operational policy and the legislative framework that we operate in, while helping to build the skills and confidence required to work successfully with some of Australia’s most disadvantaged people.
At the conclusion of the workshop participants will receive
- A comprehensive Professional Training workbook
- A Certificate of Attendance for their portfolio
- Confidence to utilise the knowledge and skills in the workplace
About Damien Opolski:
A career spanning more than 30 years gives Damien Opolski a rare insight into Australian employment services. Damien spent 12 years as manager of the Department of Employment’s Learning Centre – a role which saw him closely involved with policy and IT development, and with responsibility for developing and delivering policy, systems and capability-building training for providers. This, coupled with Damien’s frontline experience (during a CES career in metropolitan and regional South Australia, he estimates he conducted 10,000 job seeker interviews and worked with hundreds of employers), allows him to offer this unique training experience. Damien has more than 20 years’ experience in delivering training straight to frontline employment consultants and their managers, and Department staff in programmes such as jobactive (and its predecessors), DES, RJCP, TTW and ParentsNext.
COST
OTHER
Please note that we can only offer this course until 15 March 2018 and that it can be delivered in-house
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Training Events
WORKSHOP
Big Day In - A Day in the Life of a jobactive consultant
a workshop with Damien Opolski
Brisbane | Wednesday 14 March 2018 | Starts 9.30am AEDT
DETAILS
DATE: Wednesday 14 March 2018
TIME: 9am for a 9:30am commencement
LOCATION: Central Brisbane location TBA
Target Group
jobactive consultants of all levels of experience!
Summary
The skills and knowledge of the 20,000 employment consultants who deliver services each day is paramount to the success of our employment services sector. Employment consultant turnover is high. There are many reasons why a person may leave the sector early, but feeling that you lack the skills, knowledge and confidence to perform a complex and challenging role is a major factor for many people. Damien helps consultants to better understand the context of today’s employment services, and to develop practical skills and knowledge that will help sustain them through their employment services sector careers.
This highly interactive and thought-provoking day sees participants explore a range of challenging real-life scenarios as we assist ‘Richie’, our job seeker, to find suitable employment. Damien tests participants’ knowledge of jobactive operational policy and the legislative framework that we operate in, while helping to build the skills and confidence required to work successfully with some of Australia’s most disadvantaged people.
At the conclusion of the workshop participants will receive:
- A comprehensive Professional Training workbook
- A Certificate of Attendance for their portfolio
- Confidence to utilise the knowledge and skills in the workplace
about Damien Opolski
A career spanning more than 30 years gives Damien Opolski a rare insight into Australian employment services. Damien spent 12 years as manager of the Department of Employment’s Learning Centre – a role which saw him closely involved with policy and IT development, and with responsibility for developing and delivering policy, systems and capability-building training for providers. This, coupled with Damien’s frontline experience (during a CES career in metropolitan and regional South Australia, he estimates he conducted 10,000 job seeker interviews and worked with hundreds of employers), allows him to offer this unique training experience. Damien has more than 20 years’ experience in delivering training straight to frontline employment consultants and their managers, and Department staff in programmes such as jobactive (and its predecessors), DES, RJCP, TTW and ParentsNext.
Cost
OTHER
Please note that we can only offer this course until 15 March 2018 and that it can be delivered in-house
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Training Events
WORKSHOP
Big Day In - A Day in the Life of a jobactive consultant
a workshop with Damien Opolski
Sydney | Friday 15 March 2018 | 9.30am AEDT
DETAILS
DATE: Friday 15 March 2018
TIME: 9am for a 9:30am commencement
LOCATION: Central Sydney location TBA
Target Group
jobactive consultants of all levels of experience!
Summary
The skills and knowledge of the 20,000 employment consultants who deliver services each day is paramount to the success of our employment services sector. Employment consultant turnover is high. There are many reasons why a person may leave the sector early, but feeling that you lack the skills, knowledge and confidence to perform a complex and challenging role is a major factor for many people. Damien helps consultants to better understand the context of today’s employment services, and to develop practical skills and knowledge that will help sustain them through their employment services sector careers.
This highly interactive and thought-provoking day sees participants explore a range of challenging real-life scenarios as we assist ‘Richie’, our job seeker, to find suitable employment. Damien tests participants’ knowledge of jobactive operational policy and the legislative framework that we operate in, while helping to build the skills and confidence required to work successfully with some of Australia’s most disadvantaged people.
At the conclusion of the workshop participants will receive
- A comprehensive Professional Training workbook
- A Certificate of Attendance for their portfolio
- Confidence to utilise the knowledge and skills in the workplace
About Damien Opolski
A career spanning more than 30 years gives Damien Opolski a rare insight into Australian employment services. Damien spent 12 years as manager of the Department of Employment’s Learning Centre – a role which saw him closely involved with policy and IT development, and with responsibility for developing and delivering policy, systems and capability-building training for providers. This, coupled with Damien’s frontline experience (during a CES career in metropolitan and regional South Australia, he estimates he conducted 10,000 job seeker interviews and worked with hundreds of employers), allows him to offer this unique training experience. Damien has more than 20 years’ experience in delivering training straight to frontline employment consultants and their managers, and Department staff in programmes such as jobactive (and its predecessors), DES, RJCP, TTW and ParentsNext.
COST
OTHER
Please note that we can only offer this course until 15 March 2018 and that it can be delivered in-house
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Training Events
2 PART COACHING PROGRAMME
Case Management Revision coaching programme (for jobactive, TTW and WfD)
Starts Tuesday 20 March 2018 | 3:00pm AEDT
Target Group
Case managers / Employment Consultants
Summary
Times keep changing, many existing case managers are adjusting to these changes, however some may require assistance to adjust. We have specifically developed this training for case managers looking to build on existing skills to meet a stronger performance and outcome focused environment.
This two part coaching programme is recommended for case managers / employment consultants that have traditionally performed well but are looking to update / refresh skills for the current performance environment. This coaching programme is for people working in the jobactive, TTW and WfD programmes.
WHAT YOU CAN EXPECT
Session one: Tuesday 20 March 2018 at 3pm AEDT
- History (discussion on what has changed)
- Understand the reason prior skills were effective at that time
- New Case Management skills and techniques proven effective now
- General interview structure skills
- Working with groups
Session two: Tuesday 27 March 2018 at 3pm AEDT
- Working with different technology mediums
- Plan to meet individual KPI’s
- Facilitating the job seeker to work towards their goals
- Relationship building ‘ person centred approach’
- Time management and organisation tips
Further information
The model of delivery for this coaching programme requires learners to “learn by doing”. This two part webinar will have a small take home activity to address between sessions designed to demonstrate understanding.
Each session is expected to run for approximately an hour and a half, including ample Q&A time. Once the series has been completed you will be sent a Certificate of Completion for your portfolio. Registrants will also receive a PDF copy of the presentation. Please note, if you have registered but on the day cannot make it, please speak to Max.
FACILITATOR
Matt Eldridge (Controlled Chaos)
With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams…READ MORE
COST
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Training Events
3 PART COACHING PROGRAMME
DES Employment Consultant Induction
Thursday 5 April 2018 | 2.00pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target Group
Summary
Our Employment Consultant Induction coaching programme has a focus on the DES core elements and the soft skills required for positive client engagement, job placement and effective post placement support. The sessions are full of observed good practices, tips and advice.
Over three webinar sessions, John Francis will comprehensively introduce staff to the components and good practice soft skills that makes an effective and efficient employment services industry. The webinars will take participants through a range of strategies so they can perform effectively with customers, while touching on the KPI measures and compliance requirements. Our training is operational and complimentary to your internal induction programmes.
Session 1 – Introduction, KPI and meeting expectations (Broadcasts on Thursday 5 April 2018 at 2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Brief history of employment services
Role of the consultant
Contract and service delivery
DES contract KPI’s and remaining compliant
Managing participant expectations
Core servicing steps
Social security law
Consultant tools of the trade
Appointment management
Activity: Segment your caseload into industry and client cohort groups
Session 2 – Working with participants (Broadcasts on Thursday 12 April 2018 at 2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Activity discussion
Case management planning skills to meet KPI
Participant centred servicing.
Case note structure and strategies
Creating effective Job Plans
Resume building
Challenges to employment
Activity: Research the Disability Service Standards and Principles – what are they?
Session 3 – Wrap around serving your participants (Broadcasts on Thursday 19 April 2018 at 2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Activity discussion
Lifestyle adjustment
DES Post Placement Support process and strategies for when placements fall over
Engaging stake holders
DES Outcome cycle
Ongoing support
Job in jeopardy
Individual rights
FACILITATOR
John Francis (Controlled Chaos)
Following many years experience in stock broking and funds management in London and Melbourne, John commenced in the Employment Services industry in 2006. He has ten years experience in DEN/DES (and other industry programmes), in the roles of Case Manager, Recruiter and Training and Assessor. John has delivered accredited motivational training to participants centred on addressing vocational and non-vocational barriers on their own pathway to success. … READ MORE
COST
NESA Member
-
Prices are inclusive of GST
-
One payment for the 3 part series
Non-member
-
Prices are inclusive of GST
-
One payment for the 3 part series
OTHER
Each session is expected run for approximately an hour and a half. This live broadcast will include ample Q&A time. The model of delivery for this coaching programme requires learners to “learn by doing”, which is an active learning approach whereby learners will be given work-based activities to be completed as part of the series. Once the series has been completed you will be forward a Certificate of Completion for your portfolio.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
