NESA Training Events
2 PART COACHING PROGRAMME
Managing Challenging and Aggressive Client Behaviour
Starts Wednesday 7 February 2018 | 3:00pm AEDT (2:30pm SA, 2pm QLD, 1:30pm NT, and 12 noon WA)
REGISTER NOW
NEWSLETTER SUBSCRIPTION
Target Group
Team Leaders, Managers, all Frontline staff
Summary
When working with people from different walks of life on a daily basis, and often requesting them to undertake activities they may not be enthusiastic about, some level of challenging behaviour is inevitable. This is a two session coaching programme designed to build skills in dealing effectively with challenging behaviour from an employment service industry perspective.
The coaching programme aims to provide you with all the skills to help you understand and deal with the challenges of a modern-day client-centred employment service. Participants will acquire knowledge on how to enhance their communication techniques and to avoid conflict in the workplace. Participants are expected to contribute to the discussion of techniques and to consider alternative and innovative approaches. The model of delivery for this coaching program requires “learning by doing”, an active learning approach whereby learners will be given work-based activities to be completed as part of the series.
What’s being covered
Session one : Self-management, resilience, and communication & listening skills. Session is being held on Wednesday 7 February 2018 at 3pm AEDT
- Understand the principles of how to self-manage and remain resilient in confronting situations.
- How to maintain safe limits and set client expectations.
- Understand how good communication can influence people.
- Learn how to develop effective listening skills and assist clients to develop new skills in communication.
Activity : Provide a written example of a time when you were confronted by disruptive behaviour and what you did to de-escalate and minimise the effects.
Session two : Barriers and limiting client behaviour, responding effectively, and maintaining personal and others’ safety. Session is being held on Tuesday 13 February at 12 noon AEDT
- Understand the barriers to effective communication and how to maintain limits on client behaviour
- How to recognise and deal with clients effectively when you feel like you are being provoked.
- Have opportunities through case examples to link theory to practice and application for a safe environment.
FACILITATOR
Matt Luttrell
With over six years’ experience managing hotels in Melbourne and Geelong, and over ten years’ experience in Employment Services in both front line and management roles, Matt has seen it all. He has worked in priority regions where high levels of anti-social behaviour are prevalent…. READ MORE
COST
NESA Member
$
120
00
per registrant
- Prices are inclusive of GST
REGISTER NOW
REGISTER NOW
Non-member
$
150
00
per registrant
- Prices are inclusive of GST
REGISTER NOW
REGISTER NOW
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Training Events
3 PART COACHING PROGRAMME
jobactive Employment Consultant Induction
Starts Thursday 8 February 2018 at 3pm AEDT (2:30pm in SA, 2pm QLD, 1:30pm NT and 12 noon in WA)
Target Group
Summary
Our Employment Consultant Induction coaching programme has a focus on the jobactive core elements and the soft skills required for positive client engagement, job placement and effective post placement support. The sessions are full of observed good practices, tips and advice.
Over three webinar sessions, John Francis will comprehensively introduce staff to the components and good practice soft skills that makes an effective and efficient employment services industry. The webinars will take participants through a range of strategies so they can perform effectively with customers, while touching on the KPI measures and compliance requirements. Our training is operational and complimentary to your internal induction programmes.
The series will also be useful for existing staff that need a refresher or are returning to work after a long absence (such as maternity or long service leave).
Our jobactive Employment Consultant Induction coaching programme has a focus on the jobactive program core elements and the soft skills required for positive client engagement, job placement and effective post placement support. The sessions are full of observed good practices, tips and advice.
SESSIONS
WEBINAR 1 – Appointment and Interview Skills (Broadcasts on Thursday 8 February 2018 at 3pm AEDT)
- Brief introduction to the industry
- Consultants’ “tools of the trade”
- Negotiation strategies
- Creating behavioural change
- Effective questioning strategies
- Strategies for client cohorts
- Effective interviewing
- Working with resistance
Activity: Segment your caseload into industry and client cohort groups
WEBINAR 2 – Service Delivery (Broadcasts on Thursday 15 February 2018 at 3pm AEDT)
- Case management strategies to meet KPI’s
- Case noting strategies
- Creating effective Job Plans
- Job seeker compliance and reporting – high level KPI measures and the continuous improvement role of compliance
- Effective diary management
- Activity management
- Client marketing strategies
- Proof of service
- Resume building
Activity: Demonstrate key steps to meeting service delivery commitments and techniques for speed of placement
WEBINAR 3 – Outcomes Requirements (Broadcasts on Thursday 22 February 2018 at 3pm AEDT)
- Post placement support process
- Outcome cycle
- Evidence collection
- Strategies for when placements fail
- Strategies to ensure clients declare income
- Technology to support the job seeker and employer
- Workplace modification
FACILITATOR
John Francis
Following many years experience in stock broking and funds management in London and Melbourne, John commenced in the Employment Services industry in 2006. He has ten years experience in DEN/DES (and other industry programmes), in the roles of Case Manager, Recruiter and Training and Assessor. John has delivered accredited motivational training to participants centred on addressing vocational and non-vocational barriers on their own pathway to success... READ MORE
COST
NESA Member
-
Prices are inclusive of GST
-
One payment for the 3 part series
Non-member
-
Prices are inclusive of GST
-
One payment for the 3 part series
other
Each session is expected run for approximately an hour and a half. This live broadcast will include ample Q&A time. The model of delivery for this coaching programme requires learners to “learn by doing”, which is an active learning approach whereby learners will be given work-based activities to be completed as part of the series. Once the series has been completed you will be forward a Certificate of Completion for your portfolio.
Participants’ comments about the programme
“Was very informative and great ideas. I was able to relate to all & I’ve only been in this industry for 3 months”
“Very engaging and the presenters were easier to engage with”
“Never been on a series where, not one, but two presenters engaged with the participants”
“I found it very easy to follow, and they covered the lot”
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Training Events
3 PART COACHING PROGRAMME
Essential Skills – Site Manager
Starts Wednesday 7 March 2018 at 3pm AEDT
Target Group
This is suited for managers or aspiring managers working with the jobactive, DES, Community Development Programme and Transition to Work contracts.
Summary
Effective frontline managers are key to achieving performance outcomes and retaining staff. Over 3 webinar sessions, Matt Eldridge will provide managers with the tools to improve their leadership skills and understand how to be fully effective as a frontline manager. The series will take participants through a range of strategies so they can perform effectively with their staff and customers. The training will cover key concepts from frontline management models tailored to Employment Services, and aims to develop a positive and resilient approach to achieving management goals; with a particular focus on helping staff to meet contract KPIs. It is expected that at the end of the series participants will be able to provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.
sessions
Session 1 – How to get your staff meeting their KPI’s (Broadcasts on Wednesday 7 March 2018 at 3pm AEDT – 2:30pm SA, 2pm QLD, 1:30pm NT and 12 noon WA)
- Tuning into staff motivations
- Developing key team and individual expectations
- Moving their comfort zone into the learning zone
- Developing and monitoring key lead indicators
- Training and continuous improvement
- Strong staff review process
- Working effectively with office politics
- Engaging and improving underachieving staff
- Changing negative team behaviours
- Mixing it up
Session 2 What is change management? (Broadcasts on Wednesday 14 March 2018 at 3pm AEDT – 2:30pm SA, 2pm QLD, 1:30pm NT and 12 noon WA)
- Team planning
- Implementing change effectively and quickly
- Managing change with your team
- What is risk?
- Types of risk
- Processes around risk management
- Managing job seeker attendance
- Implementing service delivery and contract commitments efficiently
- Tracking budgets
- Other performance drivers
- Work information flows and processes
Session 3 Performance management drivers (Broadcasts on Wednesday 21 March 2018 at 3pm AEDT – 2:30pm SA, 2pm QLD, 1:30pm NT and 12 noon WA)
- Outcome cycle
- Work information flows and processes
- Strong process for maximising placement and outcome performance
- Working on your WfD
- Tools for monitoring your activity management for performance increase
- How to inspect what you expect
- How to make great performance ideas accountable
- Key “fast meeting ideas” for results
- ESCN/Click Reports
- Getting the most from your 3rd party software
FACILITATOR
Matt Eldridge (Controlled Chaos)
With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology..… READ MORE
COST
other
Each session is expected to run for approximately one & ½ hours. This live broadcast will include ample Q&A time. The model of delivery for this coaching programme requires learners to “learn by doing”, which is an active learning approach whereby learners will be given work-based activities to be completed as part of the series. Once the series has been completed participants will receive a Certificate of Completion for your portfolio.
So it can be used as a future resource, registrants for the live broadcast will receive a PDF copy of the presentation.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Training Events
2 PART COACHING PROGRAMME
Case Management Revision coaching programme (for jobactive, TTW and WfD)
Starts Tuesday 20 March 2018 | 3:00pm AEDT
Target Group
Case managers / Employment Consultants
Summary
Times keep changing, many existing case managers are adjusting to these changes, however some may require assistance to adjust. We have specifically developed this training for case managers looking to build on existing skills to meet a stronger performance and outcome focused environment.
This two part coaching programme is recommended for case managers / employment consultants that have traditionally performed well but are looking to update / refresh skills for the current performance environment. This coaching programme is for people working in the jobactive, TTW and WfD programmes.
WHAT YOU CAN EXPECT
Session one: Tuesday 20 March 2018 at 3pm AEDT
- History (discussion on what has changed)
- Understand the reason prior skills were effective at that time
- New Case Management skills and techniques proven effective now
- General interview structure skills
- Working with groups
Session two: Tuesday 27 March 2018 at 3pm AEDT
- Working with different technology mediums
- Plan to meet individual KPI’s
- Facilitating the job seeker to work towards their goals
- Relationship building ‘ person centred approach’
- Time management and organisation tips
Further information
The model of delivery for this coaching programme requires learners to “learn by doing”. This two part webinar will have a small take home activity to address between sessions designed to demonstrate understanding.
Each session is expected to run for approximately an hour and a half, including ample Q&A time. Once the series has been completed you will be sent a Certificate of Completion for your portfolio. Registrants will also receive a PDF copy of the presentation. Please note, if you have registered but on the day cannot make it, please speak to Max.
FACILITATOR
Matt Eldridge (Controlled Chaos)
With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams…READ MORE
COST
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Training Events
WEBINAR
Substance-affected: what you should be aware of
Tuesday 3 April 2018 | 2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target Group
All frontline staff
Summary
Listen and interact with Paul Bird as he comprehensively discusses and answers your questions on substance abuse. Paul will discuss the types and effects of common illicit drugs and alcohol, offering tips and pragmatic advice on how to work with affected clients.
FACILITATOR
Paul Bird (Corporate Culcha)
Paul Bird is an experienced Indigenous facilitator who has worked in remote/regional communities in the Cape York region (Kowanyama) and in Western Australia (Carnarvon). Here he performed mentoring roles in primary and secondary school education and facilitated workshops using art therapy.
Locally (Paul is a resident of Byron Bay), Paul has facilitated workshops for groups at residential drug and alcohol rehabilitation centres (Namatjira Haven) and works with the Northern Rivers Men’s Group.
Paul has Cert II in Employment and Training, as well as in Indigenous Mentoring and Group Facilitation. He is in the final stages of completing his Certificate IV TAE.
Paul works for our Industry Partner, Corporate Culcha, who offer an extensive suite of products and experienced Indigenous and non-Indigenous personnel, supporting the enhancement of organisational cultures to be more inclusive of and accessible to Indigenous people. Corporate Culcha work collaboratively with our clients and can tailor packages to suit individual business needs.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Training Events
WEBINAR
8 Most Powerful Interview Strategies
Wednesday 4 April 2018 | 2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target Group
All Frontline Staff
WHAT YOU CAN EXPECT
This upcoming webinar is a must-attend event for frontline staff to discover Leonie Lam’s 8 Most Powerful Interview Strategies and how to apply them straight away.
This webinar will explore:
- Strategies that will help a job seeker build rapport with the interviewer and make a lasting impression
- What interviewers are expecting in a perfect behavioural interview answer
- How to fully prepare for a job interview that will lead to a job offer
FACILITATOR
Leonie Lam
Leonie has been recognised for her outstanding facilitation skills, her customer service excellence and her genuine interest in helping people and organisations. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.
As a Career Coach, she has helped more than 200 people secure employment in Australia. As a Trainer, she is passionate about delivering training to help individuals and organisations maximise their performance and achieve their strategic objectives. She consistently receives outstanding feedback in her training programs.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Training Events
3 PART COACHING PROGRAMME
DES Employment Consultant Induction
Thursday 5 April 2018 | 2.00pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target Group
Summary
Our Employment Consultant Induction coaching programme has a focus on the DES core elements and the soft skills required for positive client engagement, job placement and effective post placement support. The sessions are full of observed good practices, tips and advice.
Over three webinar sessions, John Francis will comprehensively introduce staff to the components and good practice soft skills that makes an effective and efficient employment services industry. The webinars will take participants through a range of strategies so they can perform effectively with customers, while touching on the KPI measures and compliance requirements. Our training is operational and complimentary to your internal induction programmes.
Session 1 – Introduction, KPI and meeting expectations (Broadcasts on Thursday 5 April 2018 at 2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Brief history of employment services
Role of the consultant
Contract and service delivery
DES contract KPI’s and remaining compliant
Managing participant expectations
Core servicing steps
Social security law
Consultant tools of the trade
Appointment management
Activity: Segment your caseload into industry and client cohort groups
Session 2 – Working with participants (Broadcasts on Thursday 12 April 2018 at 2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Activity discussion
Case management planning skills to meet KPI
Participant centred servicing.
Case note structure and strategies
Creating effective Job Plans
Resume building
Challenges to employment
Activity: Research the Disability Service Standards and Principles – what are they?
Session 3 – Wrap around serving your participants (Broadcasts on Thursday 19 April 2018 at 2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Activity discussion
Lifestyle adjustment
DES Post Placement Support process and strategies for when placements fall over
Engaging stake holders
DES Outcome cycle
Ongoing support
Job in jeopardy
Individual rights
FACILITATOR
John Francis (Controlled Chaos)
Following many years experience in stock broking and funds management in London and Melbourne, John commenced in the Employment Services industry in 2006. He has ten years experience in DEN/DES (and other industry programmes), in the roles of Case Manager, Recruiter and Training and Assessor. John has delivered accredited motivational training to participants centred on addressing vocational and non-vocational barriers on their own pathway to success. … READ MORE
COST
NESA Member
-
Prices are inclusive of GST
-
One payment for the 3 part series
Non-member
-
Prices are inclusive of GST
-
One payment for the 3 part series
OTHER
Each session is expected run for approximately an hour and a half. This live broadcast will include ample Q&A time. The model of delivery for this coaching programme requires learners to “learn by doing”, which is an active learning approach whereby learners will be given work-based activities to be completed as part of the series. Once the series has been completed you will be forward a Certificate of Completion for your portfolio.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Training Events
WEBINAR
How To Write That Winning Resume Webinar
Tuesday 10 April 2018 | 2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target Group
Designed for Business Development staff, Managers/Team Leaders, Employment Consultants and frontline staff.
Summary
Listen to our top notch marketing guru, Rebecca Herbertson, discuss some of the aspects of writing an effective resume. There will be plenty of time for your questions to be answered. At the end of the webinar, participants will have much greater confidence in their ability to assist job seekers in resume writing.
WHAT YOU CAN EXPECT
Assisting job seekers with resumes is still a core skill of working in Employment Services. This webinar will cover format, length, key words, the do’s and the don’ts, how to address gaps in employment history and most importantly how to adapt your resume to specific job applications.
FACILITATOR
Rebecca Herbertson (Betterlink Group)
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Training Events
WEBINAR
Communication Skills - Emotional Intelligence, Building Rapport and Resilience
Wednesday 11 April 2018 | 2.00pm AEST (1.30pm SA & NT and 12 noon in WA)
Target Group
Frontline Staff, Team Leaders, Managers and Consultants
Summary
When working with people from different walks of life on a daily basis communication is extremely important, it is how we effectively manage our interactions that can make profound changes in your relationships.
This webinar will provide tools on how to develop emotional intelligence, rapport and resilience when dealing with jobseekers, employers, staff and colleagues. It will explore the concept of understanding others and communicating clearly as well as setting high standards of interaction.
It will demonstrate how doing these simple things can create positive change and achieve the desired outcomes in every situation.
Expected outcomes
- Emotional Intelligence Tips
- Understanding Others
- Building Rapport
- Developing Resilience
- Influencing Power
FACILITATOR
Matt Luttrell (Bounce Australia)
Matt Luttrell has over 15 years management experience that includes 6 years managing hotels in Melbourne and Geelong and 9 years experience in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry.
Matt lists his strengths as Integrity, Honesty and Accuracy, all of which are critical components when building and maintaining relationships with key stakeholders. Matt is now the National Program Manager at Bounce Australia where he is in regular contact with management and staff of Employment Services and Corporate Organisations to develop programs that add value to their services (in other words, Matt walks the talk himself).
COST
OTHER
Each session is expected to run for approximately an hour, including ample Q&A time. Once the series has been completed you will be sent a Certificate of Completion for your portfolio. Registrants will also receive a PDF copy of the presentation. Please note, if you have registered and on the day cannot make it, please speak to Max.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Training Events
WEBINAR
How to Build Rapport in 23 Seconds
Thursday 12 April 2018 | 2:00pm AEST (1:30pm SA & NT and 12 noon in WA)
Target Group
Front line staff and Site Managers
Summary
We’ve all heard how much first impressions matter, but when you’re in the sales game, it’s absolutely crucial. It could be the difference between closing a deal or getting hung up on, in
the first phone call. This webinar will explore how to build rapport with someone in the first 23 seconds and how that can increase your sales performance.
What’s being covered:
- Why it all starts with mindset
- Why the first 23 seconds is crucial to creating a good impression
- Introduction to Emotional Intelligence
- Understanding the four personality types (DISC)
- How to captivate your prospect’s attention
- Timing your pitch perfectly
- Learn to decrease the amount of rejections
- Understand the client’s psychology and mindset.
FACILITATOR
Raimond Volpe
Mindset plays a big part in Raimonds’ sales training, as the right attitude is an integral part in a successful sales process.
Raimond is an International Best Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after it’s release, it became an international bestseller in x5 countries. Since then, it has been number #1 in Australia in the Self Help Category for the past 10 months in a row.Raimond believes that with a solid sales process, winning attitude and advanced selling skills, excellence can be achieved in any industry.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
