NESA Webinar
Unlock the Secrets of AI and ChatGPT to Empower Your Job Seekers
Wednesday 28 February 2024
3.00pm AEDT
PLATFORM: GO TO WEBINAR
TARGET GROUP
Frontline staff
SUMMARY
Discover ChatGPT’s potential in the employment industry, transforming how consultants assist job seekers. ChatGPT integrates AI for personalised resumes, interview prep, job strategies, and redefining the job search. Join the future with ChatGPT.
WHAT YOU CAN EXPECT
- Generate compelling and tailored resumes and cover letters
- Create a list of the most relevant key words and criteria for the job search
- Create templates for outreach emails and LinkedIn messages
- Offer insights into various career paths and industries
- Enhance job seeker competitiveness by using research data
- Provide specific responses for the most common interview questions
Facilitator
Kevin Kosky
As an award winning speaker and business skills trainer, Kevin utilises his experience from the entertainment industry to present interactive and engaging training sessions. Kevin is passionate about personal empowerment and business improvement, which he believes go hand in hand to produce successful results. Currently Kevin is the sales and business skills trainer working for Dynamo Selling.
Kevin launched and operated a number of different businesses over a 30 year period in a variety of industries including: entertainment, hospitality, internet applications, building maintenance, garden and nursery, supply chain, self-storage, RTO accredited training, and corporate education.
Kevin also the teaches business, employability and personal development skills, for both the national and international markets.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
Ready, Set, Succeed – The Power of Preparation
Wednesday 6 March 2024
3.00pm AEDT
PLATFORM: GO TO WEBINAR
TARGET GROUP
Frontline staff
SUMMARY
An engaging and informative presentation that highlights the critical role of ‘Preparation’ in achieving success in the Employment Services sector.
This session explores the benefits of thorough planning and readiness, demonstrating how it can make the difference between success and failure and how to prepare more effectively.
WHAT YOU CAN EXPECT
- The benefits of thorough planning and readiness and how it can make the difference between success and failure in your role.
- The practical insights and strategies to inspire and empower you to embrace the art of preparation and harness its transformative potential.
- How being prepared can unlock new opportunities and help you reach your goals with confidence and competence.
- Ways to improve your approach to Planning.
Facilitator
Paul Davenport
Paul is a Sales Trainer at Dynamo Selling specializing in training individuals and groups in sales training techniques and leadership skills.
With extensive experience at a senior executive level in the Banking/Finance, Data Analytics and Consulting industries and a strong background in the development, implementation and embedding of sales and customer engagement programs, Paul brings to each and every engagement, a passion for supporting businesses to optimize their sales and customer engagement resources thereby maximizing the Value they deliver to their Customers.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
Redesign Your Clients Resumes to get them shortlisted
Thursday 7 March 2024
3.00pm - 4.30pm AEDT
PLATFORM: GO TO WEBINAR
TARGET GROUP
All frontline Staff
SUMMARY
Did you know that online application systems are rejecting your client resumes for simple things like a font type?
Have you and your client ever pulled together a great job application, flicked it off, waited, waited and waited, and received no reply? These days many organisations use HR Software to screen out documents based on formatting, lack of key words and other things that you may not be aware of.
The change from human eyes reviewing the initial application to computer software analysing the application has changed the way successful applications are formatted. This webinar will provide an understanding of those changes and how they are impacting on your clients success.
It will make you look at addressing criteria and your resume templates in a whole new light.
This is ideal for frontline staff who are advising clients on the application process and what they need to do to avoid being rejected by online application / recruitment databases / HR Software.
WHAT YOU CAN EXPECT
- An understanding of how online applications are processed by screening software is essential to know so your clients are not screened out on the first pass
- The importance of key words in your job seeker’s application and matching these to the advertisement or industry that they are applying for
- Formatting and making things pretty- why this does not work with online applications. Fonts to use, and fonts not to use!
- Keeping it simple – how irrelevant or complex information on your online resume or application can be hurting your client’s chances of ending up on the ” Yes” list
- Resume – the do’s and the don’ts, how to address gaps in employment history and how to adapt your resume to specific job applications.
- The common mistakes that blocks resumes from getting through.
Facilitator
Rebecca Herbertson
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years experience working in Employment Services and ten years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients.
Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development.
Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for one and a half hours.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
Decoding Human Behaviour
Monday 18 March 2024
3.00pm AEDT
PLATFORM: GO TO WEBINAR
TARGET GROUP
Frontline Staff
SUMMARY
Understanding consumer behaviour is vital to successful sales and marketing strategies.
This presentation delves into the details of human behaviour in a purchasing context, exploring the motivations and thinking behind these actions.
The aim is to create a comprehensive guide: mapping these triggers, understanding their roots and learning how to effectively utilise this knowledge in enhancing sales methods.
By using scientific psychological principles mingled with marketing concepts, this presentation will offer valuable insights that can be applied to real-world sales strategies.
WHAT YOU CAN EXPECT
- Basics of human behaviour and decision-making.
- Psychological triggers behind consumer purchases.
- Role of emotions in buying behaviour.
- Social factors that influence purchase decisions.
- Importance of perception and expectations in consumer behaviour.
- Power of reciprocity as a tool to boost sales.
- Principles of scarcity and urgency in sales tactics.
- Influence marketing and its impact on consumer behaviour.
- Impact of personal and cultural values on buying behaviour.
- Formulate and implement successful sales strategies based on these findings and evaluate their success.
Facilitator
Raimond volpe
Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won numerous international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.
Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.
Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.
Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
Providing Customer Service Everyone Will Love
Tuesday 26 March 2024
3.00pm AEDT
PLATFORM: GO TO WEBINAR
TARGET GROUP
Frontline staff
SUMMARY
There is a saying that goes; “A satisfied customer is the best business strategy of all.” You would all agree that without customers, you would have no business at all, right?
This webinar is a deep dive into the customer service essentials, in order for you to create not only happy customers, but advocates of you (your personal brand), and your business.
WHAT YOU CAN EXPECT
- Characteristics of the Ideal Customer Service Representative
- Assist in creating a framework to delivering outstanding customer service
- Owning your personal Brand
- Identify individual strengths and weaknesses
- How to gain constructive feedback
- Use the 3 A’s
Facilitator
Brad Jensen
With over 20 years of successful experience in the dynamic world of Retail and Customer Service, Brad thrives as a strategic Leader, specialising in People Management and Sales Training. What truly ignites his passion is witnessing the growth and success of individuals through effective people management and group training.
Brad prides himself on his fun and engaging facilitated workshops where he incorporates motivation, personalised customer engagement, figuring out and discovering clients’ needs, getting commitment, great customer experiences, having important conversations, and achieving win-win outcomes. He excels at leading high achieving teams, and his training sessions leave participants feeling motivated and inspired.
Now part of the Dynamo Selling family, Brad has a vibe about him that draws you in and makes you feel excited and wanting to learn more. It is this vibe which has helped him in developing countless teams and individuals, including one of Australia’s largest electronic retailers, JB Hifi.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
behaviours required for effective coaching
Tuesday 2 April 2024
3.00pm AEDT
PLATFORM: GO TO WEBINAR
TARGET GROUP
All Industry Staff
WHAT YOU CAN EXPECT
• Understand the impact that effective coaching can have on each team member.
• How to include coaching behaviours into your daily activities.
• Explore how to coach to team members with different personalities
• Apply this approach to the Employment Services sector
Facilitator
Paul Davenport
Paul is a Sales Trainer at Dynamo Selling specializing in training individuals and groups in sales training techniques and leadership skills.
With extensive experience at a senior executive level in the Banking/Finance, Data Analytics and Consulting industries and a strong background in the development, implementation and embedding of sales and customer engagement programs, Paul brings to each and every engagement, a passion for supporting businesses to optimize their sales and customer engagement resources thereby maximizing the Value they deliver to their Customers.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
Becoming an Objection Handling Expert: Secrets for Handling Customer Hesitations
Wednesday 3 April 2024
3.00pm AEDT
PLATFORM: GO TO WEBINAR
TARGET GROUP
Frontline staff
SUMMARY
This session focuses on turning customer hesitations into opportunities for successful sales.
Attendees will learn how to view objections as concerns rather than rejections and use active listening, empathy, and product knowledge to address customers’ needs effectively.
Discover practical strategies and real-life success stories that will empower you to transform doubts into approvals and master the art of skilfully handling objections in any sales conversation.
By embracing hesitations and doubts as opportunities rather than blocks and equipping yourself with the effective techniques and strategies this presentation offers, you will be capable of handling any sales conversation and turning them into productive and lucrative interactions.
WHAT YOU CAN EXPECT
- The ‘root causes’ behind every customer objection.
- Implementation of active listening to handle objections better.
- Psychology behind customer hesitations and how to turn it around.
- Strategies for positive reframing of customer objections.
- Empathetic communication to defuse tough objections.
- Role of product knowledge in handling objections.
- Techniques for converting objections into sales opportunities.
- Importance of patience and persistence in handling customer objections.
- Proven sales scripts to confidently navigate objections.
- Case studies showcasing success stories from objection handling.
Facilitator
raimond volpe
Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won numerous international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.
Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.
Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.
Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
Employer Engagement Blueprint
Master Class
Thursday 4 April 2024
1.00pm - 4.00pm AEDT
PLATFORM: Zoom
SUMMARY
Are you feeling frustrated with the lack of employer engagement?
Do you want to develop a better working relationship with your clients and build their trust in your abilities?
Then this is the webinar for you.
WHAT YOU CAN EXPECT
Critical concepts and strategies
Comprehensive “how-to’s”
Practical tools that you can apply immediately to your work situation
Opportunities for feedback on how effectively these are being used
Facilitator
RAIMOND VOLPE
Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won numerous international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.
Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.
Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.
Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for 3 hours.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
NESA TRAINING CATALOGUES
NESA Webinar
From Transactions to Trust: Sustaining Long-Term Business Relationships
Tuesday 9 April 2024
2.00pm AEST
PLATFORM: GO TO WEBINAR
TARGET GROUP
Frontline staff
SUMMARY
In the dynamic world of Employment Services, cultivating and sustaining long term relationships with Partners, Employers and Job Seekers is essential for success.
This presentation delves into the art and science of maintaining enduring business relationships by shifting the focus from mere transactions to building trust and loyalty.
WHAT YOU CAN EXPECT
- The importance of building long term relationships that support stability, growth and value.
- The factors that contribute to trust.
- The key steps to take in building and nurturing trust.
- How to conduct clear open and transparent communication to maintain loyalty.
- How to articulate the real Value you can bring to the relationship.
Facilitator
Paul Davenport
Paul is a Sales Trainer at Dynamo Selling specializing in training individuals and groups in sales training techniques and leadership skills.
With extensive experience at a senior executive level in the Banking/Finance, Data Analytics and Consulting industries and a strong background in the development, implementation and embedding of sales and customer engagement programs, Paul brings to each and every engagement, a passion for supporting businesses to optimize their sales and customer engagement resources thereby maximizing the Value they deliver to their Customers.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
Keep your Customers excited just with your attitude
Wednesday 10 April 2024
2.00pm AEST
PLATFORM: GO TO WEBINAR
TARGET GROUP
All staff
SUMMARY
The Customer Experience is the result of The Customer Service, whether poor or outstanding, it is extremely difficult to master when most customers are not forthcoming with their level of expectation. Therefore, possessing the right Attitude is arguably the most important factor to ensuring we deliver Positive Customer Experiences consistently. We will uncover how you can build the “hype” your customers deserve from you, leaving them with memorable experiences, and always wanting more.
WHAT YOU CAN EXPECT
- Deepening connection to your Customer Experience scores
- Understand “The Theme Park” method
- Finding your inner “Tigger”
- Use the 3 A’s
- Strengthening relationships with customers and growing advocacy
Facilitator
Brad Jensen
With over 20 years of successful experience in the dynamic world of Retail and Customer Service, Brad thrives as a strategic Leader, specialising in People Management and Sales Training. What truly ignites his passion is witnessing the growth and success of individuals through effective people management and group training.
Brad prides himself on his fun and engaging facilitated workshops where he incorporates motivation, personalised customer engagement, figuring out and discovering clients’ needs, getting commitment, great customer experiences, having important conversations, and achieving win-win outcomes. He excels at leading high achieving teams, and his training sessions leave participants feeling motivated and inspired.
Now part of the Dynamo Selling family, Brad has a vibe about him that draws you in and makes you feel excited and wanting to learn more. It is this vibe which has helped him in developing countless teams and individuals, including one of Australia’s largest electronic retailers, JB Hifi.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
