Jan
15
Mon
** New Topic ** Awareness for Frontline staff @ On line at your desk
Jan 15 @ 3:00 pm – 4:00 pm

** New Topic **Awareness for Frontline staff

Monday 15 January 2024

3.00pm AEDT

PLATFORM: GO TO WEBINAR

TARGET GROUP

Frontline staff

SUMMARY

As we all have our personal story and journey, through our unique family, culture and background, we all have a personal filter that external Triggers pass through. For example, a more experienced staff member may feel different to a Clients’ story compared to a more recent recruit. Being able to bring a conscious awareness on what Triggers our emotions and thoughts can help us be ready and prepared around more complicated situations, in work and at home.

This one-hour long webinar focuses on 5 large aspects we all have at any one point: Our Thoughts, Feelings, Behaviour, Physiology and our personal Filters. The webinar also highlights how we can raise Awareness on what the clients may be experiencing as they walk in our office door for their appointment. Being psycho-educated on what someone might be going through, helps us understand their behaviour. We may not agree or support a certain behaviour, but understanding it can help de-escalate a situation, and offer genuine empathy. Raising self-awareness and awareness of others can also lower the impact others’ behaviours can have on our own wellbeing. 

Facilitator

Ken Loftus

Ken brings over 20 years of experience into his role as Clinical Director in the Sunlight Centre. Ken has worked in crisis counselling centres, universities and schools over his career and brings this experience to his Workshops, client work and supervisor roles combining his qualifications in psychology, integrative counselling and CBT.

 

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Jan
17
Wed
** New Topic ** Active-Listening Skills for Frontline staff @ On line at your desk
Jan 17 @ 3:00 pm – 4:00 pm

** New Topic ** Active-Listening Skills for Frontline staff

Wednesday 17 January 2024

3.00pm AEDT

PLATFORM: GO TO WEBINAR

TARGET GROUP

Frontline staff

SUMMARY

We can all think of times when we did not feel Heard, and also remember times when we felt “wow, this person is really attentive.” This webinar is similar to an introduction to being a counsellor by covering Active-Listening skills. These skills can be used in our everyday lives, to enrich communication at home, with friends, and in work.

This one-hour long webinar will explain, demonstrate and guide staff to learn and practice active-listening skills that will have clients automatically feel heard and connected with.

 

Facilitator

ken Loftus

Ken brings over 20 years of experience into his role as Clinical Director in the Sunlight Centre. Ken has worked in crisis counselling centres, universities and schools over his career and brings this experience to his Workshops, client work and supervisor roles combining his qualifications in psychology, integrative counselling and CBT.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Jan
18
Thu
The Reverse Marketing with Intent @ On line at your desk
Jan 18 @ 3:00 pm – 4:00 pm

The Reverse Marketing with Intent

Thursday 18 January 2024

3.00pm AEDT

PLATFORM: GO TO WEBINAR

TARGET GROUP

Frontline staff

SUMMARY

In this webinar we will discuss reverse marketing
strategies to place priority job seekers into the hidden job market.
The focus is on making contact with specific employers. It will
explore getting the job seeker and employment services
practitioners ready to make a reverse marketing call, and how to
manage the call including handling objections.
The focus of this webinar is not on vacancy development for job
matching.

WHAT YOU CAN EXPECT

  • Preparation is key
  • Be in a positive mindset
  • What approaches have the best results
  • What to look for, what to listen for
  • What is the best way to respond to objections

Facilitator

Linda Pierson 

Linda is a highly skilled and well-regarded coach & trainer in the employment services sector. Her coaching, training, management and leadership experience includes seven years as a trainer and ten years in project & senior management roles with Australia Post and Major Change.
Linda’s strengths as a coach come from her diverse lived-experiences and professional qualifications and training. Her passion for helping people and unique skills have seen her deliver the Bounce Program within employment services across the country in face-to-face training rooms and online through virtual classrooms for many years. She is a dynamic change-agent, with a talent for leading people through change with positivity and courage. Her ability to effortlessly and elegantly influence and motivate people to achieve peak performance makes her highly sort-after as a coach. Linda is a member of the International Coaches Guild. She has several qualifications, including Certificate IV in Training and Assessment, NLP, Human Behaviour Profiling (EDISC), and Mental Health First Aid, and she also speaks fluent French.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Jan
22
Mon
How to Effectively Communicate and Interact with Gen Z: Investing in the Future Generation @ On line at your desk
Jan 22 @ 3:00 pm – 4:00 pm

How to Effectively Communicate and Interact with Gen Z: Investing in the Future Generation

Monday 22 January 2024

3.00pm AEDT

PLATFORM: GO TO WEBINAR

TARGET GROUP

All staff

SUMMARY

Join our communication guru, Raimond Volpe, as he discusses unlocking the potential of the next generation. Raymond will provide in-depth insights on effective communication, the tool and the strategies required to elevate your engagement and performance with Generation Z. Understand their core values: Dive deep into the social, environmental, and cultural issues they prioritize to build trust and forge meaningful relationships.

 

The presentation explores an essential 21st-century challenge: engaging in meaningful discourse with the youngest generation entering the workforce and marketplace.

As Generation Z becomes more influential in shaping society’s future direction, understanding their priorities, communication strategies, and sociocultural dynamics becomes crucial.

This guide offers a thorough examination of effective communication tactics, tools, values, and strategies that align with Generation Z’s distinctive characteristics and preferences. By delving into these essential areas, we can better navigate interactions and relationships with Generation Z, investing in the potential they bring to the future.

WHAT YOU CAN EXPECT

  • Explore digital landscapes that Gen Z frequents to tailor effective communication strategies.
  • Embrace transparent and sincere communication, the primary key to engaging Generation Z.
  • Understand Generation Z’s high regard for global issues to influence decision-making.
  • Connect Generation Z’s educational preferences and digital literacy with effective communication methods.
  • Leverage the impact of influencers on Generation Z’s communication and consumption patterns.
  • Decode the core values for Generation Z to align with their communication and behavioural trends.
  • Recognize and nurture Generation Z’s entrepreneurial drive for their continued development.
  • Address Generation Z’s emphasis on inclusivity and diversity when constructing a communication approach.
  • Utilise visually engaging multimedia communication to connect with Gen Z.
  • Promote open dialogue and active feedback to foster better relationships with Generation Z.

Facilitator

Raimond Volpe

Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won over numerous international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.

 

Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.

 

Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.

 

Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Jan
24
Wed
How to Professionally have a Difficult Conversation @ On line at your desk
Jan 24 @ 3:00 pm – 4:00 pm

How to Professionally have a Difficult Conversation

WEdnesday 24 jANUARY 2024

3.00pm AEDT

PLATFORM: GO TO WEBINAR

TARGET GROUP

Managers Team leaders, Senior Consultants, people responsible for people or those aspiring to be so.. or those looking for improvements in their communication techniques.

SUMMARY

Difficult conversations are an inevitable part of management. Delivering tough client feedback, addressing yours versus an employee’s expectations, or giving a poor performance review. Whatever the situation, there are tactics you can leverage to navigate difficult conversations with employees effectively.

This one hour webinar will provide with an introduction to a more effective communication. 

WHAT YOU CAN EXPECT

  • How to prepare your self
  • How to prepare and set the scene
  • Slowing the conversation down
  • Listening and responding
  • Addressing the way forward

Facilitator

Peter holtmann

Peter is passionate about being a leader of management teams who want to drive innovation and to inspire communities with their own causes, visions and missions. He uses excellent risk management processes to manage programmes from the highest levels of governance to the daily pursuits of individuals. Peter is very comfortable in the community sector, where he has helped organisations to undergo change, to commercialise their visions and to build government relations. He has ticked all the big boxes including restructuring, rebranding, mergers, acquisitions, and organisational change. He enjoys presenting to audiences on the technological and philosophical requirements of the industry he is engaging in. His mantra: motivation is everything, passion is essential, commitment is not an option, leadership is an expression of these ingredients.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Feb
6
Tue
Managing Workplace Anxiety @ On line at your desk
Feb 6 @ 3:00 pm – 4:00 pm

Managing Workplace Anxiety

Tuesday 6 February 2024

3.00pm AEDT

PLATFORM: GO TO WEBINAR

TARGET GROUP

All staff

WHAT YOU CAN EXPECT

Anxiety and stress are unavoidable in the workplace, as we cross paths with some many different behaviours.

What we can do is manage our anxiety with some useful techniques, such as, :

Peter Holtmann will show you how to:

  • Deal with uncertainty by knowing how to manage the event and not the emotion of it;
  • Balance your workload to allow sufficient time in a day to regain energy and build stamina;
  • Manage perfectionism—the biggest enemy of workplace productivity, it’s not realistic to be 100 percent, 100% of the time;

For leaders it’s important to practice and demonstrate empathy in the workplace; which is different to sympathy and can be practiced. Listen to Peter Holtmann as he discusses the following:

  • Ensuring staff feel valued and accepted through the use of challenge, support and recognition;
  • Promote confidence by leading with gratitude;
  • Build connection between team members and other teams;
  • Ensuring that everyone understands that its ok to not be “OK” at times and to seek out support; and
  • To ensure the workplace detracts from value-less opinions and deals with facts.

Given so many workplaces are work in hybrid conditions the ability to keep workers focussed, positive and constructive requires these human-centred skills.

Facilitator

Peter HoltmanN

Peter is passionate about being a leader of management teams who want to drive innovation and to inspire communities with their own causes, visions and missions. He uses excellent risk management processes to manage programmes from the highest levels of governance to the daily pursuits of individuals.

Peter is very comfortable in the community sector, where he has helped organisations to undergo change, to commercialise their visions and to build government relations. He has ticked all the big boxes including restructuring, rebranding, mergers, acquisitions, and organisational change. He enjoys presenting to audiences on the technological and philosophical requirements of the industry he is engaging in.

 

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Feb
8
Thu
** New Topic ** Self-Harm – suicide and non-suicidal self-injury for Supervisors @ On line at your desk
Feb 8 @ 3:00 pm – 4:00 pm

** New Topic ** Self-Harm – suicide and non-suicidal self-injury for Supervisors

Thursday 8 February 2024

3.00pm AEDT

PLATFORM: GO TO WEBINAR

TARGET GROUP

Managers and Team Leaders

SUMMARY

In any line of work, a client or staff member disclosing about past, current or future self-injury can be one of the most jarring experiences your staff team may hear. This webinar goes through the current Australian statistics around suicide and non-suicide self-injury, the main issues someone may be going through to lead to their behaviour and techniques and tips in dealing with hearing this from a client. This one-hour long webinar will also cover supporting a staff member that has just worked with a client who disclosed self-injury on any level.

This webinar also goes through if a staff member in a managerial or supervisory role hears self-injury disclosure from a team member, or a team member affected by hearing it from a client.

Facilitator

Ken Loftus

Ken Loftus is the Clinical Director of the Sunlight Centre. Ken has worked for over 20 years in the clinical space in Ireland and Australia and specialises in the self-injury area.

 

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Feb
12
Mon
Resilience and Adaptability: Thriving Amid Change and Uncertainty @ On line at your desk
Feb 12 @ 3:00 pm – 4:00 pm

Resilience and Adaptability: Thriving Amid Change and Uncertainty

Monday 12 February 2024

3.00pm AEDT

PLATFORM: GO TO WEBINAR

TARGET GROUP

All staff

SUMMARY

In our fast-moving and constantly changing world, the ability to recover from difficulties, adjust to changes, and stay strong in uncertain situations is enormously important. Resilience and adaptability can often be the difference between success and failure, whether we’re talking about individuals or organizations. This presentation aims to dive into these topics. We will provide useful strategies and knowledge on building and using resilience and adaptability to excel in an ever-changing work environment.

 

WHAT YOU CAN EXPECT

  • Understanding resilience and adaptability in career growth.
  • Exploring psychological resilience to stress and change.
  • Studying adaptability theories in decision-making and learning.
  • Enhancing personal resilience with practical techniques.
  • Developing adaptability skills like flexibility and creativity.
  • Discussing team dynamics in resilience and adaptability.
  • Promoting resilience and adaptability in organizational culture.
  • Leaders’ role in fostering resilience and adaptability.
  • Reviewing real-life examples of resilience and adaptability.
  • Forecasting the future of resilience and adaptability.

Facilitator

Raimond Volpe

Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won over numerous international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.

 

Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.

 

Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.

 

Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Feb
20
Tue
Unlocking Potential: Harnessing the Power of Questions @ On line at your desk
Feb 20 @ 3:00 pm – 4:00 pm

Unlocking Potential: Harnessing the Power of Questions

Tuesday 20 February 2024

3.00pm AEDT

PLATFORM: GO TO WEBINAR

TARGET GROUP

Frontline staff

SUMMARY

In the dynamic and ever-evolving world of Employment Services, the ability to ask the right questions is a transformative skill.

Unlocking Potential: Harnessing the Power of Questions session delves into the profound significance of questions and how they serve as tools for exploration, discovery and growth.

WHAT YOU CAN EXPECT

• How questions can help us to acquire new information, deepen our understanding and drive continuous improvement.

• How our questioning can help others improve their own knowledge and understanding.

• How questions are at the heart of problem solving and critical thinking which will support both Job Seekers to and Employers to gain real Value.

• The practical techniques and frameworks for effective questioning.

Facilitator

Paul Davenport

Paul is a Sales Trainer at Dynamo Selling specializing in training individuals and groups in sales training techniques and leadership skills.

With extensive experience at a senior executive level in the Banking/Finance, Data Analytics and Consulting industries and a strong background in the development, implementation and embedding of sales and customer engagement programs, Paul brings to each and every engagement, a passion for supporting businesses to optimize their sales and customer engagement resources thereby maximizing the Value they deliver to their Customers.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Feb
22
Thu
** New Topic ** Conflict Resolution for Supervisors @ On line at your desk
Feb 22 @ 3:00 pm – 4:00 pm

** New Topic ** Conflict Resolution for Supervisors

Thursday 15 February 2024

3.00pm AEDT

PLATFORM: GO TO WEBINAR

TARGET GROUP

Manager and Team Leaders

SUMMARY

Conflict is termed as a disagreement between at least 2 parties. A usual conflict is when one Party (Party A) is trying to get the other Party (Party B) to see their point of view (their personal belief) while Party B is trying to convince Party A of their opinion… this form of conflict often leads to both sides feeling frustrated and not feeling heard or validated.

This one-hour long webinar explains different types of conflict that can occur in both work and at home and explores practical tools to minimise the escalation when clashing occurs.

 

Management can use these skills in their work with heightened clients and to help staff they supervise to feel validated and heard and move forward with resolution.

 

Facilitator

ken Loftus

Ken brings over 20 years of experience into his role as Clinical Director in the Sunlight Centre. Ken has worked in crisis counselling centres, universities and schools over his career and brings this experience to his Workshops, client work and supervisor roles combining his qualifications in psychology, integrative counselling and CBT.

 

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.