Nov
26
Thu
Understanding Mental Health @ On line broadcast
Nov 26 @ 12:00 pm – 1:00 pm

NESA Webinar

Understanding Mental Health

Thursday 26 November 2020

12 noon AEDT (11.30am SA, 11.00am QLD, 10.30am NT and 9.00am in WA)

Target Group

All Staff

Summary

Mental health problems are all too common in our communities, so it is important that we seek to avoid language that could trigger episodes or make matters worse. In addition, front line staff will come across situations where a client needs immediate assistance.

The aim of this webinar is to provide you with information so you can feel comfortable about how you respond to a person with a mental health issue. Tune in and listen to Sharon comprehensively discuss and answer your questions on responding to and supporting a person with a mental health condition within a customer services environment.

WHAT YOU CAN EXPECT

  • How social norms are formed
  • How to speak and interact to avoid triggering episodes or making matters worse
  • When something is not quite right
  • Referral and follow up
  • Helping yourself – by building an affirming workplace culture

FACILITATOR

Sharon Mamo

Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for almost 10 years.

As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants, and certificate to all participants.

PPS – Being Prepared for Job Fallouts and Moving Them Back into Work @ On line broadcast
Nov 26 @ 3:00 pm – 4:00 pm

NESA Webinar

PPS - Being Prepared for Job Fallouts and Moving Them Back into Work

Thursday 26 November 2020

3.00pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT and 12 noon in WA)

Target Group

Frontline staff

Summary

NESA is launching a new webinar session, which will provide tools including risk management principles that can assist you to respond to participant job fallouts.

Our trainer Rebecca Herbertson will explore the Post Placement Support (PPS) process, a preventative fallout PPS Plan, a Time Line of Support; identify potential weaknesses, and employer involvement, and explore how these can be communicated. Rebecca will finish up the session with an exciting Fallout Response Team strategy.

WHAT YOU CAN EXPECT

  • A Risk Management Approach
  • Preventative measures and considerations
  • Fallout measures and rolling them out

FACILITATOR

Rebecca Herbertson

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years experience working in Employment Services and ten years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients.

Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development.

Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.

NESA Training Partner Rebecca Herbertson

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants, and participants a certificate of attendance

Nov
27
Fri
Employer & Job Seeker Objections Clinic @ Online broadcast
Nov 27 @ 12:00 pm – 1:30 pm

NESA Peer Clinic

Employer & Job Seeker Objections Clinic

Friday 27 November 2020

12.00pm AEDT (11.30am in SA, 11.00am in QLD, 10.30am in NT and 9.00 in WA)

Peer Clinic

NESA would like to invite Industry sector front line staff to participate in our regular online Employer & Job Seeker Objections Clinic. This is an exciting opportunity to access expert advice and peer group discussions, on how to overcome the difficult issue of objections.

While the Clinic is an ideal complement for our Employer Engagement Master Class coaching program alumni, it is open to everyone that is experiencing issues with employer or job seeker engagement, and would like an opportunity to have their specific issues addressed.

The Clinic is being held monthly. 

You are invited to submit objections in advance and during each session. A mixture of employer and jobseeker issues are welcome.

All scenarios and objection handling discussions will be, respectful and anonymous (or first name only), and occur in a collegial environment.

This is your opportunity to get expert and peer driven advice for tackling those difficult and challenging scenarios.

WHAT YOU CAN EXPECT

After subscribing you discover that you cannot attend this session, then you will be sent a link to the recording.

Each Clinic will address different scenarios, and some Clinics will have pre-recorded or live guest appearances from industry sector experts (Business Development Managers and equivalent).

Participants are encouraged to contribute to scenarios / solutions and real time discussion.

Expected outcomes

The aim of the Clinic is to provide participants with advice, strategies, confidence and a range of responsive comments that can be added to their objection handling tool kit.

Our Topic Experts

Paul Diviny

Paul is an accomplished senior executive and leader in the Employment Services, Financial Services and Consulting industries with extensive international experience in Australia, New Zealand, UK and USA. He has a consistent track record in line management and consulting with Recruitment Companies, Banks, Government, Superannuation Funds, Global Not for Profits, and Multinational enterprises.

Paul’s extensive experience includes:

  • Project Management (up to 3 years)
  • People Leadership (up to 400 employees)
  • Strategic Planning (up to $60 billion footings) and Budget Management (up to $50m)
  • Business Development (up to $2 billion turnover) and Marketing (new product development and management)
  • Operations Management/Shared Services/IT (Wealth & Banking)

Paul is a “hands on” project leader and line manager whose ability to easily switch between the bigger picture and the detail has been the key to his success. He runs a strategic sales consulting and training business in addition to his other responsibilities.

Rex Eagle

Rex has a business development and strategic planning background across a wide variety of industries. Specialising in relationship development, sales initiatives and customer service. He has direct management experience along with business development expertise, having owned and operated wholesale and retail businesses for many years. Rex’s has extensive experience in the Employment Sector having developed and delivered workshops and consultancy services to 100+ providers.

Rex is someone you will enjoy having alongside your business. He has a clear focus on consistent and reliable results and effective relationship management. He brings enthusiasm for problem solving and an abundance of positive energy. His business experience enables clarity and purpose to be bought to management meetings, training programs and coaching sessions.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Dates and time

The Employer & Job Seeker Objections Clinic will be held on the last Friday of the month (with a break in December for Xmas, the New Year and the holiday period) 

All Clinic’s start at 12 noon AEDT, and each session is expected to run for approximately 90 minutes including ample Q&A and discussion time.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Reflective Practices and Resilience during Change @ Online broadcast
Nov 27 @ 3:00 pm – 4:00 pm

NESA online 2 part Coaching Program

Reflective Practices and Resilience during Change

Part one: Friday 27 November 2020 at 3.00pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT & 12 noon WA) Part two: Friday 4 December 2020 at 12 noon AEDT (11.30am in SA, 11.00am in QLD, 10.30am in NT and 9.00am in WA)

Target Group

All front line staff

Summary

Many Employment Services sector staff have had to suddenly change their work situations, many working from home, behind locked doors, home-schooling, and in some cases dealing with job loss within the family or households. This has contributed to increasing fear, anxiety, and panic for staff as they struggle to manage uncertainty around these changing circumstances. Bouncing back from difficult experiences is a major contributing factor to achieving job satisfaction during difficult times.

Join Sharon Mamo as she provides you with the tools, techniques, tips and advice to foster self-resilience and self-care.

WHAT YOU CAN EXPECT

  • The importance of understanding resilience during the New Norm (and working from home)
  • Learn about job burnout, workplace stress, crises, and vicarious trauma – and the impact of these during working from home or in locked down office
  • Evaluating your feelings, triggers, and characteristics of stress
  • Develop strategies for building and enhancing resilience and well being
  • Cultivating job accountability and motivation to achieve job satisfaction during this period of change
  • Reflect upon own skills and performance
  • Create and commit to a professional self-care plan

Other

Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time.

A PDF copy of the presentation will be distributed to all registrants.

Once the series has been completed, participants will receive a Certificate of Completion.

FACILITATOR

Sharon Mamo

Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for many years. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.

COST

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW
Dec
2
Wed
Powerful Interview Strategies @ Online broadcast
Dec 2 @ 3:00 pm – 4:00 pm

NESA Webinar

Powerful Interview Strategies

Wednesday 2 December 2020

3.00pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT and 12 noon in WA)

Target Group

Frontline staff

WHAT YOU CAN EXPECT

This upcoming webinar is a must-attend event for frontline staff hear about some Powerful Interview Strategies and how to apply them straight away.

This webinar will explore:

  • Strategies that will help a job seeker build rapport, and to make a lasting impression with the employer at an interview
  • The most important behaviours interviewers are expecting to observe from an interview question
  • How you can fully prepare your job seeker for a job interview that will lead to a job offer

FACILITATOR

Leonie Lam

Leonie has been recognised for her outstanding facilitation skills, her customer service excellence and her genuine interest in helping people and organisations. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.

As a Career Coach, she has helped more than 200 people secure employment in Australia. As a Trainer, she is passionate about delivering training to help individuals and organisations maximise their performance and achieve their strategic objectives. She consistently receives outstanding feedback in her training programs.

Leonie Lam

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time. A PDF copy of the presentation will be distributed to all registrants and a Certificate of attendance for all participants.

Dec
3
Thu
Reverse Marketing with Intent webinar @ On-line broadcast
Dec 3 @ 3:00 pm – 4:00 pm

NESA Webinar

Reverse Marketing with Intent webinar

Thursday 3 December 2020

3.00pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT and 12noon WA)

Target Group

Frontline staff

Summary

In this webinar Matt Luttrell will discuss reverse marketing strategies to place priority job seekers into the hidden job market.

The focus is on making contact with specific employers. It will explore getting the job seeker and employment services practitioners ready to make a reverse marketing call, and how to manage the call including handling objections.

The focus of this webinar is not on vacancy development for job matching.

So what can you expect?

It will cover becoming ‘one with the employer so that we understand the fit with the employee and the new opportunity that presents. Reverse marketing isn’t all about providers getting a placement, it’s much bigger than that! The placement is the result – the real key is understanding what the employer is looking for and matching a strong candidate to an opportunity

WHAT YOU CAN EXPECT

  • Preparation is key
  • Be in a positive mindset
  • What approaches have the best results
  • What to look for, what to listen for
  • What is the best way to respond to objections

FACILITATOR

Matt Luttrell

Matt Luttrell has over 15 years management experience that includes 6 years managing hotels in Melbourne and Geelong and 10 year experience in employment services.

Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. PDF copy of the presentation will be distributed to all registrants, and a certificate for participants.

Dec
7
Mon
Hard Conversations and the Relationship-Building Process @ On-line broadcast
Dec 7 @ 3:00 pm – 4:00 pm

NESA Webinar

Hard Conversations and the relationship-building process

Monday 7 December 2020

3.00pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT and 12 noon in WA)

Target Group

All staff

Summary

Hard or confrontational conversations are an inevitable part of the job of a front line employment services consultant, and are a critical moment in the relationship-building process. Getting these exchanges right is very important. Getting them wrong is unfortunately very easy.

Join Dr. Colin Harrison, as he explores the key issues underlying effective verbal communication in general, and in confrontational situations in particular.

Colin will explore

  • How meaning works (you might be surprised!)
  • Communicative styles and their utility
  • The fight or flight response and how to manage it
  • The importance of altercentrism
  • Speaking with your ears (active listening strategies)

Understanding these things will position you better to deal with hard conversations in a way that allows you to remain calm and focussed. You should come away with strategies to put into place to improve your communicative behaviour, which will have a positive effect on your professional environment, your own peace of mind, and your effectiveness as a front line consultant.

FACILITATOR

Dr. Colin Harrison

Colin holds a PhD in Neurocognitive Linguistics, and has 30 years 2019 experience in the domain of language and communication. He has been a tertiary educator, adult trainer and professional facilitator in Australia, the US and France, and is a Maître de Conférences with the French Éducation Nationale.

He has directed academic departments, run cultural adaptation workshops for multinational companies and managed international exchange programmes. He has a particular love for, and focus on effective interpersonal and cross-cultural communication.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. PDF copy of the presentation will be distributed to all registrants, and a certificate for attendees

Dec
8
Tue
Customer Service Excellence @ On line broadcast
Dec 8 @ 2:00 pm – 4:00 pm

NESA Coaching Program

Customer Service Excellence

Tuesday 8 December 2020

Starts at 2.00pm AEDT (1.30pm SA, 1.00pm QLD, 12.30pm NT and 11.00am WA)... finishes at 4.00pm AEDT

Target Group

All staff

Summary

With a focus on engagement, retention and placement through to outcomes; providing exceptional customer service is vital to the business success of employment services. In this two part coaching program you will be given an insight on what better practice in delivering excellent customer service is all about. Join Matt Luttrell as he explores excellence in serving your customers: employers and participants.

It will provide frontline staff and managers with vital strategies and techniques to build client relationships, develop a strong sense of trust, and grow business through good practices.

WHAT YOU CAN EXPECT

part one : A Boost to your Capability : 

 The change to the new customer-focused world
 Practical emotional intelligence tips to engage & retain clients

part two: Develop Attraction & Engagement Strategies : 

 What will attract clients to your service?
 Learn to balance mutual obligation with choice & control – Know what your clients really want
 Change participants’ mindsets without them changing providers

Other

Each webinar session is expected to run for approximately 120 minutes including ample Q&A and discussion time.

A PDF copy of the presentation will be distributed to all registrants.

Once the series has been completed, participants will receive a Certificate of Completion.

FACILITATOR

Matt Luttrell

With over six years’ experience managing hotels in Melbourne and Geelong, and over ten years’ experience in Employment Services in both front line and management roles, Matt has seen it all. He has worked in priority regions where high levels of anti-social behaviour are prevalent. Matt believes that the real secret is to be able to identify a situation and effectively communicate with the individual to gain a mutually agreed outcome.

Matt manages and presents specialist training designed to engage your team and customers. Using the latest in neuroscience techniques, Matt is able to educate groups on the importance of communication, engagement and human behaviour.

COST

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW
Dec
14
Mon
6 Step Sales Process for Successful Employer Engagement @ On line broadcast
Dec 14 @ 3:00 pm – 4:00 pm

NESA Webinar

6 Step Sales Process for Successful Employer Engagement

Monday 14 December 2020

3.00pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT and 12 noon WA)

Target Group

All staff

Summary

Put simply, a sales process is a step-by-step roadmap to success. It’s a thought out and strategic template for achieving your business development objectives and replicating an expected level of performance. Using a structured and strong business development process have been proven to outperform competitors that don’t. Implementing a systematic business development process allows you to focus on your performance, ‘job’ generation and employer retention.

WHAT YOU will hear about

  • The tools to build and perfect your sales process
  • The 6 stages of the sales process
  • How to build a strong pipeline
  • How to attract prospects and convert more employers than you thought you could ever handle
  • How to be impactful in both presentations and meetings
  • How to increase employer retention while building strong referral networks

FACILITATOR

Raimond Volpe

Raimond Volpe is an established and experienced Sales Trainer. He has over 25 years sales experience in finance, recruitment and pharmaceutical industries. He was the #1 BDM at Toll People for two years in a row, winning the National Finance Industries, BDM of the Year Award. Prior to sales, he was the director of Five Finance, a mortgage broking and insurance company that won many awards including the Allianz & Tower Finance Broker Company of the Year Award in 2007.

Mindset plays a big part in Raimond’s sales training, as the right attitude is an integral part in a successful sales process.

Raimond is an International Best Selling Author in the Self-Help industry, with his book ‘Success For Living’ . Shortly after it’s release, it became an international bestseller in 5 countries. Since then, it has been number #1 in Australia in the Self Help Category for many months in a row

Raimond believes that with a solid sales process, winning attitude and advanced selling skills, excellence can be achieved in any industry.

Raimond Volpe

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate of attendance for all participants

Dec
16
Wed
A Unique 8-point strategy for Coaching Job Seekers to Succeed in Job Interviews @ On-line broadcast
Dec 16 @ 12:00 pm – 1:00 pm

A Unique 8-point strategy for Coaching Job Seekers to Succeed in Job Interviews

Wednesday 16 December 2020

12 noon AEDT (11.30am SA, 11.00am QLD, 10.30am NT and 9.00am WA)

Target Group

Frontline staff

Summary

People rarely receive any positive feedback in their career, what their strengths are and what makes them unique. It is no different for job seekers, but it is important that they have the self-confidence to succeed in their job interviews; if you are to achieve your KPIs in employment outcomes.

WHAT YOU CAN EXPECT

  • A unique 8-point strategy of how you can coach your job seekers to be successful in their job interviews.
  • You will learn how to build their self- confidence.
  • You will learn how to provide sound feedback on their career.
  • You will feel more empowered to coach your job seekers to success with these new strategies.

FACILITATOR

Leonie Lam

Leonie has been recognised for her outstanding facilitation skills, customer service excellence and her genuine interest in helping people and organisations. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.
As a Career Coach, she has helped more than 200 people secure employment in Australia. As a Trainer, she is passionate about delivering training to organisations to help individuals and organisations maximise their performance and achieve their strategic objectives. She consistently receives outstanding feedback in her training programs.

Leonie Lam

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants, and a certificate for participants.