Dec
5
Tue
Excellence in the Customer Experience @ On line at your desk
Dec 5 @ 3:00 pm – 4:00 pm

Excellence in the Customer Experience

Tuesday 5 December 2023

3.00pm AEDT

PLATFORM: GO TO WEBINAR

TARGET GROUP

All staff

SUMMARY

In a competitive market place, the customer experience is vital to the business success of your employment service.

As an individual, if you are friendly and helpful, you are providing an excellent customer experience. But it is often said that we are only as good as our weakest link.

In this session you will be given an insight on what better practice in delivering excellent customer service is all about.

You will discover simple and effective techniques to help you build a stronger connection with your customers and facilitate a 5 star customer service experience. Join Leonie Lam as she explores excellence in serving your customers including both employers and participants.

WHAT YOU CAN EXPECT

  • Strategies to build a strong rapport with the customer online and face-to-face
  • Creating the best first impression using mindfulness techniques
  • Communicating effectively on the phone and / or face-to-face with your customers
  • Creating long-term loyal customers for repeat business
  • Being remembered for the quality of your work

Facilitator

leonie lam

Leonie has been recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.

In 2017, she was nominated for the Australian Leadership Excellence Awards, where she achieved a place in the category of Owner/Entrepreneur Leader of the Year.

She is passionate about delivering training to help individuals and organisations maximise their performance and make an impact at work. As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training programs.

Leonie has a Bachelor of Arts, Psychology, a Master of Commerce, Human Resources and a Certificate IV in Training and Assessment

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Dec
7
Thu
** New Topic ** Self-Harm – suicide and non-suicidal self-injury for Frontline staff @ On line at your desk
Dec 7 @ 3:00 pm – 4:00 pm

**New Topic** Self-Harm – suicide and non-suicidal self-injury for Frontline staff

Thursday 7 December 2023

3.00pm AEDT

PLATFORM: GO TO WEBINAR

TARGET GROUP

All Frontline staff

SUMMARY

In any line of work, a client disclosing about past, current or future self-injury can be one of the most jarring experiences. This one hour webinar goes through techniques and tips if a client shares about any form of self-injury. We also cover the current Australian statistics around suicide and non-suicide self-injury and the main issues someone might be going through to lead to their behaviour. This form of psycho-education helps our perspective and raises empathy and awareness.

Facilitator

Ken Loftus

Ken Loftus is the Clinical Director of the Sunlight Centre. Ken has worked for over 20 years in the clinical space in Ireland and Australia and specialises in the self-injury area.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Dec
11
Mon
** New Topic ** Conflict Resolution for Frontline staff @ On line at your desk
Dec 11 @ 3:00 pm – 4:00 pm

** New Topic ** Conflict Resolution for Frontline staff

Monday 11 December 2023

3.00pm AEDT

PLATFORM: GO TO WEBINAR

TARGET GROUP

Frontline staff

SUMMARY

Conflict is termed as a disagreement between at least 2 parties. A usual conflict is when one Party (Party A) is trying to get the other Party (Party B) to see their point of view (their personal belief) while Party B is trying to convince Party A of their opinion… this form of conflict often leads to both sides feeling frustrated and not feeling heard or validated.

This one-hour long webinar explains different types of conflict that can occur in both work and at home and explores practical tools to minimise the escalation when clashing occurs.

Staff can use these skills in their work with heightened clients and fellow staff.

Facilitator

Ken Loftus

Ken brings over 20 years of experience into his role as Clinical Director in the Sunlight Centre. Ken has worked in crisis counselling centres, universities and schools over his career and brings this experience to his Workshops, client work and supervisor roles combining his qualifications in psychology, integrative counselling and CBT.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Dec
13
Wed
Policy Stocktake and Strategy Leadership Forum
Dec 13 @ 9:30 am – 3:00 pm

NESA Leadership Forum

NESA's Policy Stocktake and Strategy Leadership Forum

WEDNESDAY 13 DECEMBER 2023 | MELBOURNE

NESA’s Policy Stocktake and Strategy Leadership Forum will be our final Leadership Forum for 2023.  A full agenda is planned with Julian Hill MP presenting on the recommendations of the Workforce Australia Inquiry followed by an informal roundtable session with Tania Rishniw, Deputy Secretary, Employment and Workforce, DEWR to hear member views on the recommendations to inform the government’s response to the Inquiry.

Tania will also be facilitating a roundtable on First Nations employment to gauge member views and DSS Deputy Secretary, Robyn Shannon, will be presenting on relevant recommendations from the Disability Royal Commission and having a member roundtable to gauge your views to inform the government’s response to that Inquiry.

THIS FORUM WILL BE AN OPPORTUNITY FOR SECTOR LEADERS TO JOIN WITH NESA AND SET THE ADVOCACY AGENDA FOR 2024.

The agenda will include:
 A presentation on the recommendations from the Inquiry on Workforce Australia Employment Services (WAES) – Julian Hill MP
 An informal roundtable to ascertain the sector’s view on the WAES Inquiry recommendations – Tania Rishniw, Deputy Secretary, Employment and Workforce, DEWR
 A roundtable on First Nations employment – Tania Rishniw, Deputy Secretary, Employment and Workforce, DEWR
 An overview of the recommendations from the Disability Royal Commission Report relevant to employment of people with disability – Kathryn Mandla, CEO NESA
 NESA’s Policy Stocktake and Strategy Moving Forward – Kathryn Mandla, CEO and Annette Gill, Principal Policy Advisor, NESA


NESA encourages member CEO’s & Leaders to join us on 13 December for our final Leadership forum for 2023. 

FORUM DETAILS

Venue:  Hyatt Place Melbourne, Essendon Fields, 1 English Street, Essendon Fields
(approx 8 minutes from Melbourne airport)

Time: 9.30am registration for a 10am start. Concludes at 3.00pm

Cost: $385.00 including GST

Dec
14
Thu
Motivating Resistant clients – Conversations about change @ On line at your desk
Dec 14 @ 3:00 pm – 5:00 pm

Motivating Resistant clients - Conversations about change

ONLINE COACHING PROGRAM | 2 hours

Thursday 14 December 2023

3.00 to 5.00pm AEDT

PLATFORM: GO TO WEBINAR

TARGET GROUP

All staff will benefit

SUMMARY

Lack of motivation is an increasingly difficult barrier to manage in employment services. Existing barriers and obstacles are affecting our clients motivation to participate in activities and job search.

 

Working with resistance can take its toll on staff, it becomes tiresome and frustrating. Resistance can be intermittent or ingrained. This inflexible pattern of relating, perceiving and thinking, requires a different level of investment to get clients engaged, focused and moving into employment.

 

WHAT YOU CAN EXPECT

This 2 hour online coaching program will build a framework to engage and motivate resistant clients. It will provide you with the motivational interviewing skills to engage resistant clients, and to inspire motivation and enthusiasm.

 

Hear about the framework and tools, in order to achieve outcomes and to retain a positive attitude in an ever changing and demanding industry. Focusing on client accountability, the skills will enable you to encourage clients to take personal responsibility whilst stimulating motivation. Instead of struggling when confronted by resistant, you will be able adapt a more constructive method in achieving outcomes.

 

The coaching program is a necessity for all frontline staff and management.

 

Expected outcomes

  • Understand the reasons for resistance
  • Understand the Stages of Change and how they apply to employment Services
  • Learn motivational interviewing techniques
  • Learn the importance of deliberate and collaborative conversations about change targeted questions to elicit change
  • Learn effective ways to resolve discrepancy and ambivalence

 

Facilitator

sharon mamo

Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for many years. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy. 

cost

NESA Member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 200
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

The coaching program is expected to run for approximately 2 hours including ample Q&A and discussion time. A PDF copy of the presentation will be distributed to all registrants. Once the series has been completed, participants will receive a Certificate of Completion.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Dec
19
Tue
Reset your Mindset – Mindfulness @ On line at your desk
Dec 19 @ 3:00 pm – 4:00 pm

Reset your Mindset – Mindfulness

Tuesday 19 December 2023

3.00pm AEDT

PLATFORM: GO TO WEBINAR

TARGET GROUP

All staff

SUMMARY

Mindfulness is the practice of paying attention in the present moment and doing it with non-judgment. Discover Mindfulness strategies that will help you be more effective in your life and at work. Learn about how you can introduce these techniques with your clients and colleagues.

Regulating the mind is like driving a car and constantly having to shift gears to ever-changing traffic conditions. Mindfulness teaches you to be aware of what mental gear you are in and gives you the skills to disengage and engage when you choose. The practice of mindfulness sharpens your focus so you can do something about your mind being constantly distracted and mentally hijacked. (Marianne Vicelich, Author & Entrepreneur)

WHAT YOU CAN EXPECT

What are the benefits of mindfulness practices

  • Experience a 5-minute guided mindfulness session
  • Simple and effective techniques that will help you more productive at work (and in life)
Expected outcomes
 
Manage negative  self-talk and irrational thoughts
Become more responsive instead of reactive
Increase resilience
Become less preoccupied with concerns

Facilitator

leaonie Lam

Leonie has been practicing yoga and mindfulness techniques for more than 5 years. She is a Mindfulness Leader in an online community of over 3,500 members where she encourages people to practice mindfulness every day.
In addition, Leonie is a recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. She is a qualified Trainer, Speaker, HR Consultant and Career Coach. Leonie uses mindfulness techniques in helping individuals navigate through change and transition in their career.
As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training and coaching programs, where mindfulness techniques is a key component in these programs.
Leonie has a Bachelor of Arts with a major in Psychology, a Master of Commerce with a major in Human Resources and a Certificate IV in Training and Assessment. She also studies Philosophy at the School of Practical Philosophy.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Jan
15
Mon
** New Topic ** Awareness for Frontline staff @ On line at your desk
Jan 15 @ 3:00 pm – 4:00 pm

** New Topic **Awareness for Frontline staff

Monday 15 January 2024

3.00pm AEDT

PLATFORM: GO TO WEBINAR

TARGET GROUP

Frontline staff

SUMMARY

As we all have our personal story and journey, through our unique family, culture and background, we all have a personal filter that external Triggers pass through. For example, a more experienced staff member may feel different to a Clients’ story compared to a more recent recruit. Being able to bring a conscious awareness on what Triggers our emotions and thoughts can help us be ready and prepared around more complicated situations, in work and at home.

This one-hour long webinar focuses on 5 large aspects we all have at any one point: Our Thoughts, Feelings, Behaviour, Physiology and our personal Filters. The webinar also highlights how we can raise Awareness on what the clients may be experiencing as they walk in our office door for their appointment. Being psycho-educated on what someone might be going through, helps us understand their behaviour. We may not agree or support a certain behaviour, but understanding it can help de-escalate a situation, and offer genuine empathy. Raising self-awareness and awareness of others can also lower the impact others’ behaviours can have on our own wellbeing. 

Facilitator

Ken Loftus

Ken brings over 20 years of experience into his role as Clinical Director in the Sunlight Centre. Ken has worked in crisis counselling centres, universities and schools over his career and brings this experience to his Workshops, client work and supervisor roles combining his qualifications in psychology, integrative counselling and CBT.

 

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Jan
17
Wed
** New Topic ** Active-Listening Skills for Frontline staff @ On line at your desk
Jan 17 @ 3:00 pm – 4:00 pm

** New Topic ** Active-Listening Skills for Frontline staff

Wednesday 17 January 2024

3.00pm AEDT

PLATFORM: GO TO WEBINAR

TARGET GROUP

Frontline staff

SUMMARY

We can all think of times when we did not feel Heard, and also remember times when we felt “wow, this person is really attentive.” This webinar is similar to an introduction to being a counsellor by covering Active-Listening skills. These skills can be used in our everyday lives, to enrich communication at home, with friends, and in work.

This one-hour long webinar will explain, demonstrate and guide staff to learn and practice active-listening skills that will have clients automatically feel heard and connected with.

 

Facilitator

ken Loftus

Ken brings over 20 years of experience into his role as Clinical Director in the Sunlight Centre. Ken has worked in crisis counselling centres, universities and schools over his career and brings this experience to his Workshops, client work and supervisor roles combining his qualifications in psychology, integrative counselling and CBT.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Jan
18
Thu
The Reverse Marketing with Intent @ On line at your desk
Jan 18 @ 3:00 pm – 4:00 pm

The Reverse Marketing with Intent

Thursday 18 January 2024

3.00pm AEDT

PLATFORM: GO TO WEBINAR

TARGET GROUP

Frontline staff

SUMMARY

In this webinar we will discuss reverse marketing
strategies to place priority job seekers into the hidden job market.
The focus is on making contact with specific employers. It will
explore getting the job seeker and employment services
practitioners ready to make a reverse marketing call, and how to
manage the call including handling objections.
The focus of this webinar is not on vacancy development for job
matching.

WHAT YOU CAN EXPECT

  • Preparation is key
  • Be in a positive mindset
  • What approaches have the best results
  • What to look for, what to listen for
  • What is the best way to respond to objections

Facilitator

Linda Pierson 

Linda is a highly skilled and well-regarded coach & trainer in the employment services sector. Her coaching, training, management and leadership experience includes seven years as a trainer and ten years in project & senior management roles with Australia Post and Major Change.
Linda’s strengths as a coach come from her diverse lived-experiences and professional qualifications and training. Her passion for helping people and unique skills have seen her deliver the Bounce Program within employment services across the country in face-to-face training rooms and online through virtual classrooms for many years. She is a dynamic change-agent, with a talent for leading people through change with positivity and courage. Her ability to effortlessly and elegantly influence and motivate people to achieve peak performance makes her highly sort-after as a coach. Linda is a member of the International Coaches Guild. She has several qualifications, including Certificate IV in Training and Assessment, NLP, Human Behaviour Profiling (EDISC), and Mental Health First Aid, and she also speaks fluent French.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Jan
22
Mon
How to Effectively Communicate and Interact with Gen Z: Investing in the Future Generation @ On line at your desk
Jan 22 @ 3:00 pm – 4:00 pm

How to Effectively Communicate and Interact with Gen Z: Investing in the Future Generation

Monday 22 January 2024

3.00pm AEDT

PLATFORM: GO TO WEBINAR

TARGET GROUP

All staff

SUMMARY

Join our communication guru, Raimond Volpe, as he discusses unlocking the potential of the next generation. Raymond will provide in-depth insights on effective communication, the tool and the strategies required to elevate your engagement and performance with Generation Z. Understand their core values: Dive deep into the social, environmental, and cultural issues they prioritize to build trust and forge meaningful relationships.

 

The presentation explores an essential 21st-century challenge: engaging in meaningful discourse with the youngest generation entering the workforce and marketplace.

As Generation Z becomes more influential in shaping society’s future direction, understanding their priorities, communication strategies, and sociocultural dynamics becomes crucial.

This guide offers a thorough examination of effective communication tactics, tools, values, and strategies that align with Generation Z’s distinctive characteristics and preferences. By delving into these essential areas, we can better navigate interactions and relationships with Generation Z, investing in the potential they bring to the future.

WHAT YOU CAN EXPECT

  • Explore digital landscapes that Gen Z frequents to tailor effective communication strategies.
  • Embrace transparent and sincere communication, the primary key to engaging Generation Z.
  • Understand Generation Z’s high regard for global issues to influence decision-making.
  • Connect Generation Z’s educational preferences and digital literacy with effective communication methods.
  • Leverage the impact of influencers on Generation Z’s communication and consumption patterns.
  • Decode the core values for Generation Z to align with their communication and behavioural trends.
  • Recognize and nurture Generation Z’s entrepreneurial drive for their continued development.
  • Address Generation Z’s emphasis on inclusivity and diversity when constructing a communication approach.
  • Utilise visually engaging multimedia communication to connect with Gen Z.
  • Promote open dialogue and active feedback to foster better relationships with Generation Z.

Facilitator

Raimond Volpe

Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won over numerous international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.

 

Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.

 

Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.

 

Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.