Sep
27
Tue
Innovative Strategies For Client Success
Sep 27 @ 2:00 pm – 3:00 pm

Innovative Strategies For Client Success

Tuesday 27 September 2022

2.00pm - 3.00pm AEST

TARGET GROUP

Frontline staff & Site Managers

SUMMARY

We are communicating online now more than ever; not as many meetings or face to face client sessions. What does that mean for client engagement in employment services? It means that we need to be more thoughtful, creative and innovative in our service delivery.

 

Services that thrive take time out to think about new approaches, centred on how to make an impact. They regularly do this to stay that extra step ahead in the game.

 

Let Leonie show you how

WHAT YOU CAN EXPECT

New approaches to build stronger relationships with employers and support their employer branding.

Innovative ways to build confidence with your clients and increase their chances of employment.

Programs and initiatives for creating opportunities for employers and clients.

It aims to explore you and your organisation’s ‘fit’ with innovative strategies; and leave you with practical strategies that can be implemented right away.

Facilitator

LEONIE LAM

Leonie has been recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.

 

In 2017, she was nominated for the Australian Leadership Excellence Awards, where she achieved a place in the category of Owner/Entrepreneur Leader of the Year.

 

She is passionate about delivering training to help individuals and organisations maximise their performance and make an impact at work. As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training programs.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 90
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311  |  EMAIL

EVENT REGISTRATION

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

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Sep
28
Wed
Boost Your Staff Wellbeing
Sep 28 @ 2:00 pm – 3:00 pm

Boost Your Staff Wellbeing

Wednesday 28 September

2.00pm - 3.00pm AEST

TARGET GROUP

Team leaders and other managers

SUMMARY

Staff wellbeing has taken a big hit over the last 2 years. Staff are tired, burnt out and unsure of what to expect in 2022. This session Mike Symonds will share with you the five principles of building happy staff, connected teams and resilient workplaces. He’ll provide you with ideas and tips on how to easily incorporate these principles into your team and workplace to boost staff wellbeing and morale. To encourage participation we are using Microsoft Teams. Be prepared to join in.

Facilitator

MIKE SYMONDS

With over 15 years experience in ‘Building Stronger Teams, Boosting Staff Engagement and Creating Positive Workplace Cultures’, Mike has worked with some of Australia’s leading businesses. His highly interactive and practical approach is guaranteed to leave you INSPIRED, ENERGIZED and MOTIVATED to implement key learnings straight away!

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 90
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311  |  EMAIL

EVENT REGISTRATION

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Oct
4
Tue
NESA Pre-Conference CEO Forum
Oct 4 @ 12:00 pm – 5:00 pm

NESA CEO FORUM 2022

TUESDAY 4 OCTOBER | SOFITEL SYDNEY WENTWORTH

EVENT SUMMARY

Our pre-conference CEO Forum is a unique opportunity for CEOs and senior leaders in our sector to consider strategic issues and opportunities facing our industry.

Attendees will:

• Hear from thought leaders on issues impacting our economy and consider the implications for our work
• Get direct feedback from Sally Sinclair on the Jobs Summit and what it means for our sector
• Contribute to building the industry perspective on the Government’s White Paper on Full Employment
• Engage on issues associated with the House Select Committee on Workforce Australia Employment Services

See you at #NESACEOFORUM22 !

Event Details

Visit our conference event page for more information

CONTACT US

Oct
11
Tue
Creative Problem Solving in 60 Minutes! @ On line
Oct 11 @ 12:00 pm – 1:00 pm

Creative Problem Solving In 60 Minutes!

TUESDAY 11 OCTOBER 2022

12.00pm – 1.00pm AEDT

PLATFORM: GOTO WEBINAR

TARGET GROUP

All staff

SUMMARY

In the past few decades, leading psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small. In this 60 minute presentation, HPS founder, Peter Holtmann will give an introduction to the science behind creative problem solving and why it can help both in and out of the workplace.

WHAT YOU CAN EXPECT

How to understand problems and the creative problem solving process What types of information you need to gather and the key questions to ask in problem solving

Facilitator

Peter Holtmann

Name… Peter Holtman Peter is passionate about being a leader of management teams who want to drive innovation and to inspire communities with their own causes, visions and missions. He uses excellent risk management processes to manage programmes from the highest levels of governance to the daily pursuits of individuals. Peter is very comfortable in the community sector, where he has helped organisations to undergo change, to commercialise their visions and to build government relations. He has ticked all the big boxes including restructuring, rebranding, mergers, acquisitions, and organisational change. He enjoys presenting to audiences on the technological and philosophical requirements of the industry he is engaging in. His mantra: motivation is everything, passion is essential, commitment is not an option, leadership is an expression of these ingredients.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 90
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311  |  EMAIL

EVENT REGISTRATION

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
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Oct
13
Thu
The Accidental Mentor
Oct 13 @ 2:00 pm – 3:00 pm

The Accidental Mentor

THURSDAY 13 OCTOBER 2022

2.00pm – 3.00pm AEDT

PLATFORM: GOTO WEBINAR

TARGET GROUP

Team leaders, managers, and executives

SUMMARY

This introduction into the basics of what mentoring is and how to approach it is an essential session for anyone who has direct responsibility for the management and development of human capital. Knowing your strengths and skills and how these can be applied to mentoring of others is a crucial first step. Learning techniques that engage, challenge and grow others is a life skill that can be used in business, sports and personal lives.

WHAT YOU CAN EXPECT

This is a one-hour, online session that presents a slide deck narrated and discussed by Peter Holtmann, Managing Director of Holtmann Professional Services Pty Ltd. The content is reinforced with examples and real life stories from the experience gained over 30 years in executive & performance coaching, and leadership.

Facilitator

Peter Holtmann
Peter is passionate about being a leader of management teams who want to drive innovation and to inspire communities with their own causes, visions and missions. He uses excellent risk management processes to manage programmes from the highest levels of governance to the daily pursuits of individuals. Peter is very comfortable in the community sector, where he has helped organisations to undergo change, to commercialise their visions and to build government relations. He has ticked all the big boxes including restructuring, rebranding, mergers, acquisitions, and organisational change. He enjoys presenting to audiences on the technological and philosophical requirements of the industry he is engaging in. His mantra: motivation is everything, passion is essential, commitment is not an option, leadership is an expression of these ingredients.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 90
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311  |  EMAIL

EVENT REGISTRATION

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Oct
24
Mon
MANAGING WORKPLACE ANXIETY IN 60 MINUTES! @ On line
Oct 24 @ 12:00 pm – 1:00 pm

MANAGING WORKPLACE ANXIETY IN 60 MINUTES!

MONDAY 24 October 2022

12 noon AEDT

PLATFORM: GO TO WEBINAR

TARGET GROUP

All Leaders

SUMMARY

Anxiety and stress are unavoidable in the workplace, as we cross paths with some many different behaviours.

What we can do is manage our anxiety with some useful techniques and Peter Holtmann will show you how to:

o Deal with uncertainty by knowing how to manage the event and not the emotion of it;
o Balance your workload to allow sufficient time in a day to regain energy and build stamina;
o Manage perfectionism—the biggest enemy of workplace productivity, it’s not realistic to be 100 percent, 100% of the time;

WHAT YOU CAN EXPECT

For leaders it’s important to practice and demonstrate empathy in the workplace; which is different to sympathy and can be practiced. Listen to Peter Holtmann as he discusses the following:

 Ensuring staff feel valued and accepted through the use of challenge, support and recognition;
 Promote confidence by leading with gratitude;
 Build connection between team members and other teams;
 Ensuring that everyone understands that its ok to not be “OK” at times and to seek out support; and
 To ensure the workplace detracts from value-less opinions and deals with facts.

Given so many workplaces are work in hybrid conditions the ability to keep workers focussed, positive and constructive requires these human-centred skills.

Facilitator

Peter Holtmann

Peter is passionate about being a leader of management teams who want to drive innovation and to inspire communities with their own causes, visions and missions. He uses excellent risk management processes to manage programmes from the highest levels of governance to the daily pursuits of individuals.

Peter is very comfortable in the community sector, where he has helped organisations to undergo change, to commercialise their visions and to build government relations. He has ticked all the big boxes including restructuring, rebranding, mergers, acquisitions, and organisational change. He enjoys presenting to audiences on the technological and philosophical requirements of the industry he is engaging in.

His mantra: motivation is everything, passion is essential, commitment is not an option, leadership is an expression of these ingredients.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 90
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311  |  EMAIL

EVENT REGISTRATION

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Nov
2
Wed
EMPOWERING PEOPLE TO GET BACK TO WORK @ On line
Nov 2 @ 3:00 pm – 4:00 pm

EMPOWERING PEOPLE TO GET BACK TO WORK

Wednesday 2 November 2022

3.00pm AEdT

PLATFORM: GO TO WEBINAR

TARGET GROUP

Frontline staff 

SUMMARY

Understanding those that have faced long term unemployment is vital to help them re-join the workforce.
There will be barriers to cross and resistance to manage, however with the right processes and collaboration, you can encourage your clients to take the steps they need to start working again.

WHAT YOU CAN EXPECT

• How to build rapport with your clients
• ‘The barriers your clients face
• How to break through a resistance to change
• To help your client build a mindset of success
• Methods to engage and motivate your clients
• Collaborative methods to work together effectively
• How to get your clients to take responsibility and to take action

Facilitator

Kevin kosky

As an award winning speaker and business skills trainer, Kevin utilises his experience from the entertainment industry to present interactive and engaging training sessions. Kevin is passionate about personal empowerment and business improvement, which he believes go hand in hand to produce successful results. Currently Kevin is the sales and business skills trainer working for Dynamo Selling.

Kevin launched and operated a number of different businesses over a 30 year period in a variety of industries including: entertainment, hospitality, internet applications, building maintenance, garden and nursery, supply chain, self-storage, RTO accredited training, and corporate education.

Kevin also the teaches business, employability and personal development skills, for both the national and international markets.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 90
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311  |  EMAIL

EVENT REGISTRATION

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Nov
3
Thu
Managing Challenging & Aggressive Client Behaviours @ On line
Nov 3 @ 3:00 pm – 4:00 pm

Managing Challenging & Aggressive Client Behaviours

ONLINE | 2 PARTS

Thursday 3 November at 3.00pm AEDT, and TUESDAY 8 NOVEMBER 2022 at 1.30pm AEDT

PROGRAM: Goto Webinar

TARGET GROUP

All staff 

SUMMARY

When working with people from different walks of life on a daily basis, and often requesting them to undertake activities they may not be enthusiastic about, some level of challenging behaviour is inevitable. This is a two session on line coaching program designed to build skills in dealing effectively with challenging behaviour from an employment service industry perspective.
The coaching program aims to provide you with all the skills to help you understand and deal with the challenges of a modern-day client-centred employment service. Participants will acquire knowledge on how to enhance their communication techniques and to avoid conflict in the workplace. The model of delivery for this coaching program requires ‘learning by doing’, an active learning approach, whereby participants are expected to contribute to the discussion of techniques and to consider alternative and innovative approaches.

WHAT YOU CAN EXPECT

Session one: Self-management, resilience, and communication & listening skills: Thursday 3 November 2022 at 3.00pm AEDT.

• Understand the principles of how to self-manage and remain resilient in confronting situations.
• How to maintain safe limits and set client expectations.
• Understand how good communication can influence people.
• Learn how to develop effective listening skills and assist clients to develop new skills in communication

Session two: Barriers and limiting client behaviour, responding effectively, and maintaining personal and others safety: Tuesday 8 November 2022 at 1.30pm AEDT.

• Understand the barriers to effective communication and how to maintain limits on client behaviour
• How to recognise and deal with clients effectively when you feel like you are being provoked.
• Have opportunities through case examples to link theory to practice and application for a safe environment.

Facilitator

Linda Pierson

Linda Pierson is a highly skilled and well-regarded coach & trainer in the employment services sector. Her coaching, training, management and leadership experience includes seven years as a trainer and ten years in project & senior management roles with Australia Post and Major Change.
Linda’s strengths as a coach come from her diverse lived-experiences and professional qualifications and training. Her passion for helping people and unique skills have seen her deliver the Bounce Program within employment services across the country in face-to-face training rooms and online through virtual classrooms for many years. She is a dynamic change-agent, with a talent for leading people through change with positivity and courage. Her ability to effortlessly and elegantly influence and motivate people to achieve peak performance makes her highly sort-after as a coach. Linda is a member of the International Coaches Guild. She has several qualifications, including Certificate IV in Training and Assessment, NLP, Human Behaviour Profiling (EDISC), and Mental Health First Aid, and she also speaks fluent French.

cost

NESA Member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 180
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time. A PDF copy of the presentation will be distributed to all registrants. Once the series has been completed, participants will receive a Certificate of Completion.

CONTACT US

For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311  |  EMAIL

EVENT REGISTRATION

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Nov
7
Mon
MINDFULNESS LEADS TO EMOTIONAL INTELLIGENCE @ On line
Nov 7 @ 2:00 pm – 3:00 pm

MINDFULNESS LEADS TO EMOTIONAL INTELLIGENCE

Monday 7 November 2022

2.00pm AEDT

PLATFORM: GO TO WEBINAR

TARGET GROUP

All staff

SUMMARY

Mindfulness practices can increase your self-awareness and awareness of other people, which leads to having more empathy and compassion for yourself and others. When you practice mindfulness practices regularly, you have a stronger ability to empathise with other people, your stakeholders, your customers and cultivate a more meaningful relationship with people.

WHAT YOU CAN EXPECT

  • What is emotional intelligence?
  • How mindfulness leads to emotional intelligence?
  • Simple mindfulness practices that can help you handle challenging situations
  • Understand how emotional triggers impact your thoughts and feelings and how to use mindfulness practices to manage the triggers
  • Understand how to regulate strong emotions such as anger and frustration when working with people
  • A breathing technique that can build more empathy for others
  • Questions to ask yourself to enhance your empathy for others

Facilitator

Leonie lam

Leonie has been recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.

In 2017, she was nominated for the Australian Leadership Excellence Awards, where she achieved a place in the category of Owner/Entrepreneur Leader of the Year.

She is passionate about delivering training to help individuals and organisations maximise their performance and make an impact at work. As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training programs.

Leonie has a Bachelor of Arts, Psychology, a Master of Commerce, Human Resources and a Certificate IV in Training and Assessment

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 90
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311  |  EMAIL

EVENT REGISTRATION

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Nov
8
Tue
FACILITATING ENGAGING GROUP SESSIONS (FOR THE NON-FACILITATOR) @ On line
Nov 8 @ 3:00 pm – 4:00 pm

FACILITATING ENGAGING GROUP SESSIONS (FOR THE NON-FACILITATOR)

Tuesday 8 NOVEMBER 2022

3.00pm AEDT

PLATFORM: ZOOM

TARGET GROUP

All staff

SUMMARY

Discover and develop your skills in facilitating engaging and effective group sessions for your cohorts – even if the thought of running group sessions scares you to death!!

WHAT YOU CAN EXPECT

In this webinar, expert facilitator Mike Symonds will share with you his approach and some simple tools to deliver highly engaging, interactive and effective group sessions. These tools have been used by an Employment Services Provider, who for the past 3 years consistently ranked in the top 5 nationally for TtW outcomes. If you’re anxious about the thought of running group sessions for your cohorts, come along and discover the tools Mike uses to create group sessions participants rave about!

Facilitator

Mike symonds

With over 15 years experience in ‘Building Stronger Teams, Boosting Staff Engagement and Creating Positive Workplace Cultures’, Mike has worked with some of Australia’s leading businesses. His highly interactive and practical approach is guaranteed to leave you INSPIRED, ENERGIZED and MOTIVATED to implement key learnings straight away!

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 90
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact our PD Team +61 3 9624 2311  |  EMAIL

EVENT REGISTRATION

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS