NESA Webinar
Funergise your team
THURSDAY 8 SEPTEMBER 2022
2.00PM - 3.00pm AEST
TARGET GROUP
Team leaders and other managers.
SUMMARY
It’s been a tough couple of years and this year it’s more important than ever we take the time to boost our team morale, energy and motivation. Incorporating fun team activities into your meetings is the easiest and most effective way to engage your staff, create connected and happy workplaces and build high performing teams
WHAT YOU CAN EXPECT
Learn four fun, interactive, virtual friendly team building activities.
These can be run during team meetings or as fun breakout sessions, to help boost team morale, further engage with your team and result in building stronger connections.
To encourage participation we are using Zoom. Be prepared to join in !!
Facilitator
MIKE SYMONDS
With over 15 years experience in ‘Building Stronger Teams, Boosting Staff Engagement and Creating Positive Workplace Cultures’, Mike has worked with some of Australia’s leading businesses. His highly interactive and practical approach is guaranteed to leave you INSPIRED, ENERGIZED and MOTIVATED to implement key learnings straight away!
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
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Are you looking for ways for your staff to develop skills on a regular basis?
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NESA TRAINING CATALOGUES
NESA Coaching Program
CUSTOMER VALUE
ONLINE | 3 PARTS
Friday 9 and Thursday 22 and 29 September 2022
2.00PM AEST (1.30PM SA & NT, AND 12 NOON WA)
TARGET GROUP
All Staff
SUMMARY
FRI 9 SEP 22
Session 1: Improved Performance Through Better Transitioning
“It’s not just what you do – it’s what you do in between what you do – that really matters”
In this webinar, we will explore how we are required to consistently move from one task to another and the impact that a poor ‘transition’ has on both our effectiveness and our wellbeing.
After this webinar, you will be able to embed some simple strategies to effectively manage the multitude of tasks to effectively perform in the Employment Services Sector
What you can expect:
- Understand how our hectic schedules reduce our performance and motivation.
- Understand how this is impacting our working and personal life
- Explore ways to transition from one task to another more effectively
- Apply this approach to the Employment Services sector.
THURS 22 SEPT 2022
Session 2: Ensuring a Positive Customer Experience with Every Engagement
“It can take months to find a customer …. and seconds to lose one!”
Explore how delivering Customer Value drives an excellent Customer Experience and understand ‘what is Customer Value’.
After this webinar you will be able articulate the Value you can deliver to your customers and ensure that the client receives a positive Customer Experience with every engagement.
What you can expect:
- Who are your customers?
- We often here about it – but what is Customer Value?
- Why is delivering Customer Value so important?
- How do we know what a customer actually values?
- What should Customer Value look like in the Employment Services sector
- What should they experience when they walk into your site?
THURS 29 SEPT 2022
Session 3: The Insights Required to Deliver Customer Value
“It can take months to find a customer …. and seconds to lose one!”
In this webinar we will explore what you need to know to ensure that you consistently deliver real Customer Value – ensuring that the Customer Experience is optimised.
After this webinar, you will be able to build a list of the things you need to know to consistently deliver real Customer Value and ensure a positive Customer Experience.
What you can expect:
- Understand the relationship between Insight and Customer Value.
- Explore the Insights that apply to the Employment Services sector.
- Identify ways in which you can gather that Insight.
- Consider the importance of Insightful conversations.
Facilitator
Paul Davenport
cost
OTHER
Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time. A PDF copy of the presentation will be distributed to all registrants. Once the series has been completed, participants will receive a Certificate of Completion.
CONTACT US
For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
NESA TRAINING CATALOGUES
NESA Webinar
Understanding Mental Health
Tuesday 13 SEPTEMBER 2022
2.00PM - 3.00pm AEST
TARGET GROUP
All staff
SUMMARY
Mental health problems are all too common in our communities, so it is important that we seek to avoid language that could trigger episodes or make matters worse. In addition, front line staff will come across situations where a client needs immediate assistance.
The aim of this webinar is to provide you with information so you can feel comfortable about how you respond to a person with a mental health issue. Tune in and listen to Sharon comprehensively discuss and answer your questions on responding to and supporting a person with a mental health condition within a customer services environment.
WHAT YOU CAN EXPECT
- How social norms are formed
- How to speak and interact to avoid triggering episodes or making matters worse
- When something is not quite right
- Referral and follow up
- Helping yourself – by building an affirming workplace culture
Facilitator
SHARON MAMO
Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for almost 10 years.
As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
NESA TRAINING CATALOGUES
NESA Webinar
Transitioning to a Leader
THURSDAY 15 SEPTEMBER 2022
2.00PM - 3.00pm AEST
TARGET GROUP
Aspiring team leaders
SUMMARY
Leaders create results and their actions or in-action will significantly influence the performance of a business. Studies show tailored executive coaching and customized transition plans double the likelihood of success.
Yet as many as 83 percent of global leaders think they are unprepared for their new roles.
This presentation will help you understand how to set yourself up to move into a leadership position, and the benefits of having the key leadership skills. It will cover the most important aspects of being a good leader and how to transition effectively into that role
This one hour online webinar session is suitable for anyone working with individuals, business partners, suppliers and teams that want to improve their effectiveness in achieving both personal and business results.
WHAT YOU CAN EXPECT
- Why Leadership Matters?
- Difference Between Good & Bad leaders
- Current Leadership Trends
- Transition from Doing to Leading
- Be Impact-driven, Not Calendar-driven
- Delegate More Responsibility in Current Roles
- Create Low-Risk Leadership Opportunities
- Provide Mentorship/Coaching
- Help Them Network, Inside and Outside the Company
- Give Them Enough Room to Fail / Creating a culture of accountability
- Take Responsibility for Both Successes & Failures
- Communication Skills & EQ are Key
- Resolving Conflict
- Turning Negative Feedback to Positive
- 5 Step Personal Leadership Plan – How to Make it Happen
Facilitator
RAIMOND VOLPE
Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won over 7 international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.
Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.
Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.
Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
NESA TRAINING CATALOGUES
NESA Webinar
Innovative Strategies For Client Success
Tuesday 27 September 2022
2.00pm - 3.00pm AEST
TARGET GROUP
Frontline staff & Site Managers
SUMMARY
We are communicating online now more than ever; not as many meetings or face to face client sessions. What does that mean for client engagement in employment services? It means that we need to be more thoughtful, creative and innovative in our service delivery.
Services that thrive take time out to think about new approaches, centred on how to make an impact. They regularly do this to stay that extra step ahead in the game.
Let Leonie show you how
WHAT YOU CAN EXPECT
New approaches to build stronger relationships with employers and support their employer branding.
Innovative ways to build confidence with your clients and increase their chances of employment.
Programs and initiatives for creating opportunities for employers and clients.
It aims to explore you and your organisation’s ‘fit’ with innovative strategies; and leave you with practical strategies that can be implemented right away.
Facilitator
LEONIE LAM
Leonie has been recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.
In 2017, she was nominated for the Australian Leadership Excellence Awards, where she achieved a place in the category of Owner/Entrepreneur Leader of the Year.
She is passionate about delivering training to help individuals and organisations maximise their performance and make an impact at work. As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training programs.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
NESA TRAINING CATALOGUES
NESA Webinar
Boost Your Staff Wellbeing
Wednesday 28 September
2.00pm - 3.00pm AEST
TARGET GROUP
SUMMARY
Facilitator
MIKE SYMONDS
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
NESA TRAINING CATALOGUES
NESA CEO FORUM 2022
TUESDAY 4 OCTOBER | SOFITEL SYDNEY WENTWORTH
EVENT SUMMARY
Our pre-conference CEO Forum is a unique opportunity for CEOs and senior leaders in our sector to consider strategic issues and opportunities facing our industry.
Attendees will:
• Hear from thought leaders on issues impacting our economy and consider the implications for our work
• Get direct feedback from Sally Sinclair on the Jobs Summit and what it means for our sector
• Contribute to building the industry perspective on the Government’s White Paper on Full Employment
• Engage on issues associated with the House Select Committee on Workforce Australia Employment Services
See you at #NESACEOFORUM22 !
Event Details
- NESA CEO Forum - Tues 4 Oct | 1.00pm - 5.00pm
- Welcome Reception - Tues 4 Oct | 5.30pm
- Day 1 & 2 NESA National Conference 2022 - Wed 5 & Thurs 6 Oct | 9.00am
- Gala Awards for Excellence Dinner - Wed 5 Oct | 7.30pm
- VENUE: Sofitel Sydney Wentworth
Visit our conference event page for more information
NESA Webinar
Creative Problem Solving In 60 Minutes!
TUESDAY 11 OCTOBER 2022
12.00pm – 1.00pm AEDT
PLATFORM: GOTO WEBINAR
TARGET GROUP
SUMMARY
WHAT YOU CAN EXPECT
Facilitator
Peter Holtmann
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
NESA TRAINING CATALOGUES
NESA Webinar
The Accidental Mentor
THURSDAY 13 OCTOBER 2022
2.00pm – 3.00pm AEDT
PLATFORM: GOTO WEBINAR
TARGET GROUP
SUMMARY
WHAT YOU CAN EXPECT
Facilitator
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
NESA TRAINING CATALOGUES
NESA Webinar
MANAGING WORKPLACE ANXIETY IN 60 MINUTES!
MONDAY 24 October 2022
12 noon AEDT
PLATFORM: GO TO WEBINAR
TARGET GROUP
All Leaders
SUMMARY
Anxiety and stress are unavoidable in the workplace, as we cross paths with some many different behaviours.
What we can do is manage our anxiety with some useful techniques and Peter Holtmann will show you how to:
o Deal with uncertainty by knowing how to manage the event and not the emotion of it;
o Balance your workload to allow sufficient time in a day to regain energy and build stamina;
o Manage perfectionism—the biggest enemy of workplace productivity, it’s not realistic to be 100 percent, 100% of the time;
WHAT YOU CAN EXPECT
For leaders it’s important to practice and demonstrate empathy in the workplace; which is different to sympathy and can be practiced. Listen to Peter Holtmann as he discusses the following:
Ensuring staff feel valued and accepted through the use of challenge, support and recognition;
Promote confidence by leading with gratitude;
Build connection between team members and other teams;
Ensuring that everyone understands that its ok to not be “OK” at times and to seek out support; and
To ensure the workplace detracts from value-less opinions and deals with facts.
Given so many workplaces are work in hybrid conditions the ability to keep workers focussed, positive and constructive requires these human-centred skills.
Facilitator
Peter Holtmann
Peter is passionate about being a leader of management teams who want to drive innovation and to inspire communities with their own causes, visions and missions. He uses excellent risk management processes to manage programmes from the highest levels of governance to the daily pursuits of individuals.
Peter is very comfortable in the community sector, where he has helped organisations to undergo change, to commercialise their visions and to build government relations. He has ticked all the big boxes including restructuring, rebranding, mergers, acquisitions, and organisational change. He enjoys presenting to audiences on the technological and philosophical requirements of the industry he is engaging in.
His mantra: motivation is everything, passion is essential, commitment is not an option, leadership is an expression of these ingredients.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS