Aug
12
Fri
Q&A With Mike Symonds. Come Ask Questions About You, Your Staff And Your Team
Aug 12 @ 12:00 pm – 1:00 pm

Q&A with Mike Symonds

come ask questions about you, your staff and your team

FRIDAY 12 AUG 2022

12.00pm AEST

TARGET GROUP

Leaders 

SUMMARY

 “The most powerful knowledge is shared knowledge” in this Q&A Mastermind come along for an open, honest and action focused discussion about overcoming obstacles and blockages with your staff, teams and culture. This session is driven by you and is aimed to help you solve specific issues you may be facing with your staff or team. Submit your question or ‘issue’ anonymously before the session and Mike will provide you with simple, easy to implement advice to help you take action and create change.

WHAT YOU CAN EXPECT

 Expect to receive a fresh perspective on your challenge from someone who has worked with hundreds of thousands of staff from different teams and industries around the world. Mike will break down your ‘challenge’ into simple, easy to implement steps which will help you get past the issue and move towards building great teams and culture.

Facilitator

Mike Symonds 

With over 15 years experience in ‘Building Stronger Teams, Boosting Staff Engagement and Creating Positive Workplace Cultures’, Mike has worked with some of Australia’s leading businesses. His highly interactive and practical approach is guaranteed to leave you INSPIRED, ENERGIZED and MOTIVATED to implement key learnings straight away! 

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 90
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

CONTACT US

For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311  |  EMAIL

EVENT REGISTRATION

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Aug
16
Tue
Staying Cool Under Pressure
Aug 16 @ 2:00 pm – 3:00 pm

Staying cool under pressure

Tuesday 16 august 2022

2.00pm AEST

TARGET GROUP

All staff 

SUMMARY

One of the key traits of emotionally intelligent people is that they are able to keep their head when all around seems in chaos. Their ability to remain calm under pressure and to model resilience has a significant flow-on effect on their peers and the rest of the organisation. 

 Staying Cool Under Pressure is an exploration into the world of understanding stress and regulating emotions. It’s the nearest we’ll get to having a user manual for the brain and the strategies that Clare shares are guaranteed to work… if implemented. 

WHAT YOU CAN EXPECT

  • Identifying the key parts of the brain responsible for staying calm and for ‘losing it’ 
  • Exploring 4 core pressure sources in the workplace 
  • Building self-awareness around your individual pressure points 
  • Identifying your sweet spot for positive stress and performance 
  • Learning 8 strategies for staying cool under pressure, all of which are immediately implementable 

Facilitator

CLARE EDWARDS

Clare is a change-maker. She helps organisations to tap into the collective potential of their people so that they can master personal leadership, thrive in change and stay fully engaged. A passionate storyteller and inspiring speaker, Clare takes her audiences on an experiential journey, leaving them filled with new insights, keen to know more and motivated to change. Clare’s corporate background spans 2 decades of working in senior management roles with global IT companies, surviving the dot com ‘boom and bust’ of the early millennium and thriving in complex, fast-paced change environments. Clare makes the complex simple. She has studied neuroleadership extensively and brings theory and concepts to life, helping people to uncover the full potential of their amazing brain and its ability to change – without the psychobabble. 

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 90
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311  |  EMAIL

EVENT REGISTRATION

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BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

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Aug
17
Wed
Building Better Connections, Working With Different Personalities
Aug 17 @ 2:00 pm – 3:00 pm

Building Better Connections, Working With Different Personalities

Wednesday 17 August 2022

2.00pm AEST

TARGET GROUP

ALL STAFF 

SUMMARY

This is a fun, simple and a highly effective tool designed to help all staff build stronger, more meaningful connections FASTER! 

Whether it’s front line staff building trusting connections with clients, business development consultants working with employers, Leaders interacting with teams or ALL STAFF dealing with each other, this will help you in creating and keeping productive relationships.  

 By the end of this session participants will have a highly practical tool they can use to build trust, respect and stronger connections with those around them. 

 The Building Better Connections webinar uses the DiSC Behavioural Profiling tool as it’s framework. 

WHAT YOU CAN EXPECT

  • Identify each behaviour type – there are 4 
  • Understand and respect the value each type brings to the team and workplace 
  • Motivate and engage each behaviour type based on their deeply rooted ‘needs’ 
  • Appreciate each types area of weakness and ways to address these 
  • Adapt your behaviour when interacting with each type to build higher levels of trust and connection 

Facilitator

MIKE SYMONDS 

With over 15 years experience in ‘Building Stronger Teams, Boosting Staff Engagement and Creating Positive Workplace Cultures’, Mike has worked with some of Australia’s leading businesses. His highly interactive and practical approach is guaranteed to leave you INSPIRED, ENERGIZED and MOTIVATED to implement key learnings straight away! 

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 90
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311  |  EMAIL

EVENT REGISTRATION

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

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Aug
18
Thu
How to Build Rapport in 23 Seconds!
Aug 18 @ 2:00 pm – 3:00 pm

How to build rapport in 23 seconds!

THURSDAY 18 AUGUST 2022

2.00pm AEST

TARGET GROUP

ALL STAFF 

SUMMARY

We have all heard how much first impressions matter and in our industry, positive relationships leading to engagement and retention are absolutely crucial. 

 Why is it important to build rapport? Because it gets the client’s subconscious mind to accept and begin to process your suggestions. By making them feel comfortable and relaxed, they are open to suggestions. 

 This webinar will explore how to quickly build rapport with someone. 

WHAT YOU CAN EXPECT

  • Why it all starts with mindset 
  • Why the first 23 seconds is crucial to creating a good impression 
  • Introduction to Emotional Intelligence 
  • Understanding the four personality types (DISC) 
  • How to captivate your prospect’s attention 
  • Timing your pitch perfectly 
  • Learn to decrease the amount of rejections 
  • Understand the client’s psychology and mindset. 

Facilitator

RAIMOND VOLPE 

Raimond Volpe is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won over 7 international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021. Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance. Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry. Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards. 

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 90
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311  |  EMAIL

EVENT REGISTRATION

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Are you looking for ways for your staff to develop skills on a regular basis?

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Aug
23
Tue
Motivating Resistant Job Seekers
Aug 23 @ 2:00 pm – 3:00 pm

Motivating Resistant Job Seekers

ONLINE | 2 PARTS

Tuesday 23 & 30 August

2.00pm AEST

TARGET GROUP

Frontline staff and management 

SUMMARY

Lack of motivation is an increasingly difficult barrier to manage in employment services. The recent covid-19 pandemic, lingering rules, coupled with existing obstacles is affecting our job seekers motivation to participate in activities and job search. 

Working with resistance can take its toll on staff, it becomes tiresome and frustrating. Resistance can be intermittent or ingrained. This inflexible pattern of relating, perceiving and thinking, requires a different level of investment to get clients engaged, focused and moving into employment. 

WHAT YOU CAN EXPECT

This 2 part online coaching program will build a framework to engage and motivate resistant clients. It will provide you with the motivational interviewing skills to engage resistant clients, and to inspire motivation and enthusiasm. 

Hear about the framework and tools, in order to achieve outcomes and to retain a positive attitude in an ever changing and demanding industry. Focusing on client accountability, the skills will enable you to encourage clients to take personal responsibility whilst stimulating motivation. Instead of struggling when confronted by resistant, you will be able adapt a more constructive method in achieving outcomes. 

The coaching program is a necessity for all frontline staff and management. 

Expected outcomes 

Understand the reasons for resistance 

Understand the Stages of Change and how they apply to employment Services 

Learn motivational interviewing techniques 

Learn the importance of deliberate and collaborative conversations about change targeted questions to elicit change 

Learn effective ways to resolve discrepancy and ambivalence 

Acquire skills in effective goal setting and change measurement 

Facilitator

SHARON MAMO

Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for many years. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy. 

cost

NESA Member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 180
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time. A PDF copy of the presentation will be distributed to all registrants. Once the series has been completed, participants will receive a Certificate of Completion.

CONTACT US

For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311  |  EMAIL

EVENT REGISTRATION

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Aug
25
Thu
Active Listening Skills
Aug 25 @ 2:00 pm – 3:00 pm

Active Listening Skills

Thursday 25 August 2022

2.00pm AEST

TARGET GROUP

ALL STAFF

SUMMARY

Active listening is a communication skill, which lets you show your respect, support, and concern for the other person. With Sharon’s 11 listening skills and a little practice, you can increase trust and cooperation between you and the your client 

WHAT YOU CAN EXPECT

Hear about the 11 key active listening skills you can use, to help you become a more attentive and effective listener 

Facilitator

SHARON MAMO

Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for over almost a decade. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy. 

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 90
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311  |  EMAIL

EVENT REGISTRATION

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
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Aug
31
Wed
EQ- Your Secret Weapon for High Performance & Communication
Aug 31 @ 2:00 pm – 3:00 pm

eq- Your secret weapon for high performance & communication

Wednesday 31 August 2022

2.00pm AEST

TARGET GROUP

All staff 

SUMMARY

EQ awareness is essential for working with job seekers. 

 The research shows that 90% of the top performers have a high EQ. They are more likely to get hired and promoted, achieve stand-out results and earn more money than others. 

 Switched on organisations realise the potential for stand out results when they can tap into and utilise the Emotional Intelligence (EQ) of their people. 

 This webinar is suitable for anyone working in a people centred role or individuals that want to improve their EQ effectiveness to get better results with their job seekers. 

WHAT YOU CAN EXPECT

  • What is EQ and why does it matter? 
  • Why EQ makes you more successful? 
  • 5 pillars of Emotional Intelligence 
  • Self-awareness 
  • Self-management 
  • Motivation 
  • Empathy & Social skills 
  • Relationship Management & strengthening relationships 
  • Developing EQ for long term success 
  • Focus on EQ for stand out communication 
  • Identifying the signs of low EQ 
  • What to do about low EQ in the workplace? 
  • How to improve your EQ? 
  • Adjusting your communication style 

Facilitator

RAIMOND VOLPE 

Raimond Volpe is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won over 7 international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021. 

 Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance. 

Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry. 

Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards. 

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 90
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311  |  EMAIL

EVENT REGISTRATION

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
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Sep
2
Fri
Serve Yourself First
Sep 2 @ 12:00 pm – 1:00 pm

Serve yourself first

FRIDAY 2 SEPTEMBER 2022

12.00pm AEST

TARGET GROUP

All Staff

SUMMARY

We could be forgiven for thinking that we’re in some kind of film, an alternate reality – but the truth is, we are firmly ensconced in these topsy turvy times and it’s taking its toll. 

As people who spend their working (and probably home) lives serving others, it’s all too easy to lose focus on yourself – and that’s not a sustainable strategy. 

Terms such as compassion fatigue are finding their way into everyday vernacular. There is a cost to caring without serving yourself first, a cost that isn’t always easy to recover. 

It’s time to invest some quality time learning about the benefits of self-care, what self-care does to our amazing brains and simple, easy to-implement strategies to replenish your cup and recharge your batteries for good! 

WHAT YOU CAN EXPECT

  • Why self-care is a critical element of resilience 
  • Why prioritising self-care is the only way to serve others 
  • The 3-legged stool of self-care and the difference it can make to your physical, mental and emotional health 
  • The importance of creating boundaries, keeping commitments and setting priorities 
  • How to create and maintain selfcare habits, rituals and routines 
  • Self-care strategies that don’t cost the earth yet can work wonders 

Facilitator

CLARE EDWARDS

Clare is a change-maker. She helps organisations to tap into the collective potential of their people so that they can master personal leadership, thrive in change and stay fully engaged. 

A passionate storyteller and inspiring speaker, Clare takes her audiences on an experiential journey, leaving them filled with new insights, keen to know more and motivated to change. 

Clare’s corporate background spans 2 decades of working in senior management roles with global IT companies, surviving the dot com ‘boom and bust’ of the early millennium and thriving in complex, fast-paced change environments. 

Clare makes the complex simple. She has studied neuroleadership extensively and brings theory and concepts to life helping people to uncover the full potential of their amazing brain and its ability to change – without the psychobabble. 

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 90
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311  |  EMAIL

EVENT REGISTRATION

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
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Problem Solving at Work
Sep 2 @ 2:00 pm – 3:00 pm

Problem solving at work

Friday 2 September 2022

2.00PM - 3.00pm AEST

TARGET GROUP

All staff 

SUMMARY

Being an active problem solver at work is an effective way to build your employability skills and to become an attractive asset for any employer. Learning the best methods to find the right solutions for work problems 

is a valuable skill to develop, and you will be able to pass these skills onto your clients and to your team. 

WHAT YOU CAN EXPECT

  • The value of being solution focussed 
  • The mindset of finding successful solutions 
  • Problem solving processes and systems 
  • Organising your time and tasks 
  • To negotiate with a winning communication style 
  • How to teach problem solving to your team and to your clients 

Facilitator

KEVIN KOSKY 

As an award winning speaker and business skills trainer, Kevin utilises his experience from the entertainment industry to present interactive and engaging training sessions. Kevin is passionate about personal empowerment and business improvement, which he believes go hand in hand to produce successful results. Currently Kevin is the sales and business skills trainer working for Dynamo Selling. 

Kevin launched and operated a number of different businesses over a 30 year period in a variety of industries including: entertainment, hospitality, internet applications, building maintenance, garden and nursery, supply chain, self-storage, RTO accredited training, and corporate education. 

Kevin also the teaches business, employability and personal development skills, for both the national and international markets. 

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 90
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311  |  EMAIL

EVENT REGISTRATION

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Sep
5
Mon
Time & Energy Management
Sep 5 @ 2:00 pm – 3:00 pm

Time & energy management

Monday 5 September 2022

2.00PM - 3.00pm AEST

TARGET GROUP

All Staff

SUMMARY

Managing your time and energy is important when working in a fast paced work environment, such as the Employment services sector. Satisfaction, success and sanity results from how you plan and prioritise your time. Managing your energy is also important when delivering excellence in the customer service experience. 

WHAT YOU CAN EXPECT

  • Time management techniques that will help you focus on the key priorities of your meetings and workload. 
  • Energy management techniques that will help you preserve your energy and have more energy in your day. 
  • Examples of high performing individuals – How they manage their time and energy. 

Facilitator

LEONIE LAM

Leonie has been recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business. 

Leonie has been nominated for the Australian Leadership Excellence Awards, where she achieved a place in the category of Owner/Entrepreneur Leader of the Year. 

She is passionate about delivering training to help individuals and organisations maximise their performance and make an impact at work. As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training programs. 

Leonie has a Bachelor of Arts, Psychology, a Master of Commerce, Human Resources and a Certificate IV in Training and Assessment 

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 90
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311  |  EMAIL

EVENT REGISTRATION

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS