Dec
15
Wed
Advanced Power of Questioning and Negotiation @ On line
Dec 15 @ 3:00 pm – 4:00 pm

Advanced Power of Questioning and Negotiation

Wednesday 15 December 2021

3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)

EVENT REGISTRATION

TARGET GROUP

All staff

SUMMARY

A revamped, improved upon, golden oldie. New stuff added, it will be different to when it was last held.

Do you find yourself struggling to unlock your customer’s reason or need for what you are offering? Do you find it challenging to get to the heart of what it is that your customer desires? Do you also experience backing down or feeling you are on the back foot with what your customer thinks that they need? In this webinar, we look at deepening your ability to unlock needs that your customer might not even know that they have.

WHAT YOU CAN EXPECT to hear about

  • How to make buyers feel safe
  • Conversational Direction
  • Evoking emotion through questioning
  • Creating a Gut response
  • Softening frames for questions
  • How to dig deep –  beyond surface answers
  • Power Questions
  • High level listening
  • Buyers Facilitation
  • Negotiating models
  • Negotiating through collaboration
  • Resolving for success

Facilitator

raimond volpe

Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won over 7 international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.

Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.
Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.

Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and certificates to participants.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Dec
16
Thu
CASE NOTES – THE GOOD, THE BAD AND THE VERY GOOD @ On line
Dec 16 @ 3:00 pm – 4:00 pm

CASE NOTES - THE GOOD, THE BAD AND THE VERY GOOD

Thursday 16 December 2021

3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)

EVENT REGISTRATION

TARGET GROUP

Frontline staff

SUMMARY

Join Rebecca Herbertson as she discusses the necessity of always keeping compliant and objective case notes. Hear about what notes must look like, what you can do and what you should never do. Leave this session with renewed confidence, new knowledge and practical tips that can be implemented straight away.

WHAT YOU CAN EXPECT

  • Key components of case notes – what should all case notes have in common?
  • Templates – useful or not? What to be aware of when following your organisations template, if provided.
  • Being objective. Ensuring that case notes are factual.
  • Details!! Relevant and demonstrate service provided to the client/candidate/job seeker
  • If it isn’t noted in the system then it didn’t happen

Facilitator

REBECCA HERBERTSON

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO, she is also the WA president of the Career Development Association of Australia, an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Dec
21
Tue
Disability Awareness in Employment Service Delivery @ On line
Dec 21 @ 3:00 pm – 4:00 pm

NESA Webinar Recording

For The Staff Of BOOST subscribers only

Disability Awareness in Employment Service Delivery

Tuesday 21 December 2021

3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)

BOOST subscribers Register here....

TARGET GROUP

All staff

SUMMARY

Participants within Employment Services often present with disabilities, so understanding disability is imperative when providing a positive service experience.

Join Sharon Mamo as she provides you with an overview of the framework which supports inclusion of people with disability in Australia. Sharon will provide you with information and resources to help you understand the barriers experienced by your participants with disabilities, and identify ways in which you can assist them to manage their barriers.

WHAT YOU CAN EXPECT

  • Demonstrate an understanding of the framework which supports people with disability in Australia
  • Develop an understanding of people with a disability registered with employment services
  • Using inclusive language
  • Understand the barriers experienced by people with a disability and learn to identify ways in which the barriers can be overcome

Facilitator

Sharon mamo

Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for over almost a decade. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.

OTHER

This recording will run for no more than an hour.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Dec
29
Wed
Hard Conversations and the relationship-building process @ On line
Dec 29 @ 3:00 pm – 4:00 pm

NESA Webinar Recording

For The Staff Of BOOST subscribers only

HARD CONVERSATIONS AND THE RELATIONSHIP-BUILDING PROCESS

Wednesday 29 December 2021

3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)

BOOST subscribers Register here

TARGET GROUP

All staff

SUMMARY

Hard or confrontational conversations are an inevitable part of the job of a front line employment services consultant, and are a critical moment in the relationship-building process. Getting these exchanges right is very important. Getting them wrong is unfortunately very easy.

Listen to Dr. Colin Harrison, as he explores the key issues underlying effective verbal communication in general, and in confrontational situations in particular.

WHAT YOU CAN EXPECT

  • How meaning works (you might be surprised!)
  • Communicative styles and their utility
  • The fight or flight response and how to manage it
  • The importance of altercentrism
  • Speaking with your ears (active listening strategies)

Understanding these things will position you better to deal with hard conversations in a way that allows you to remain calm and focussed. You should come away with strategies to put into place to improve your communicative behaviour, which will have a positive effect on your professional environment, your own peace of mind, and your effectiveness as a front line consultant.

Our expert

Dr. Colin Harrison

Colin holds a PhD in Neurocognitive Linguistics, and has 30 years 2019 experience in the domain of language and communication. He has been a tertiary educator, adult trainer and professional facilitator in Australia, the US and France, and is a Maître de Conférences with the French Éducation Nationale.

He has directed academic departments, run cultural adaptation workshops for multinational companies and managed international exchange programmes. He has a particular love for, and focus on effective interpersonal and cross-cultural communication.

Colin is the founder and Director of H C Maïa Services.

H C Maïa Services, based in Melbourne, Australia, offers professional writing, infographic, document preparation and business liaison services.

Ring 0490 042 256 to speak with Colin

 

OTHER

This recording will run for no more than an hour.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Dec
30
Thu
The Economist’s Perspective on the labour market as Australia navigates COVID-19 recovery
Dec 30 @ 3:00 pm – 4:00 pm

NESA Webinar recording FOR THE STAFF OF BOOST SUBSCRIBERS ONLY

The Economist’s Perspective on the labour market as Australia navigates COVID-19 recovery

Thursday 30 December 2021

3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)

STAFF OF BOOST SUBSCRIBERS REGISTER HERE

TARGET GROUP

All staff

SUMMARY

Independent Economist, Nicki Hutley will provide an economic update on the labour market as Australia navigates COVID-19 recovery; identifying the opportunities and challenges ahead.
Nicki is a highly experienced economist, with broad-based expertise in both macroeconomics and microeconomic policy, gained over more than three decades in financial and investment markets and in economic consulting.

Facilitator

Nicki hutley

Nicki Hutley is a highly experienced economist, with broad-based expertise in both macroeconomics and microeconomic policy, gained over more than three decades in financial and investment markets and in economic consulting.
After many years in the corporate world, including most recently as a partner with Deloitte Access Economics, Nicki is now an independent economist and keynote speaker. She also consults with Social Outcomes, developing and supporting social impact programs. In 2020, Nicki was appointed as a Councillor for the Climate Council and admitted as an expert faculty member (economics) to SingularityU Australia.
Nicki is a council member for the Economics Society of Australia (NSW) and the Australian Business Economists, and a Board member for One Million Women and the Financy Women’s Index.
Nicki is a frequent commentator in the media and is a regular guest on both The Drum and The Project.

OTHER

The recording runs for approximately 50 minutes.

Please use the controls to fast forward to 6 minutes and 17 seconds, the point where Nicki will start her presentation

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Jan
5
Wed
The benefits of NEIS – Phillip Kemp : Chair of the National NEIS Association (NNA) @ On line
Jan 5 @ 3:00 pm – 4:00 pm

NESA Webinar - a free event

The benefits of NEIS - a free event

Wednesday 5 January 2022

3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)

TARGET GROUP

All staff

SUMMARY

Listen to join the Chair of the National NEIS Association (NNA), Phillip Kemp as he discusses the advantage New Business Assistance with NEIS has for jobactive providers, discuss how NEIS benefits jobseekers and how NEIS will assist in people when the Australian economy reopens for business.

The volume of numbers that are on caseloads is rapidly increasing, and jobactive providers won’t be able to find everyone a job. For those people that have the skills and experience, starting their own business may be a better outcome……

Facilitator

Phillip Kemp : Chair of the National NEIS Association (NNA)

Phillip Kemp, is also the CEO of Business Foundations, a long term NEIS provider in Western Australia based in the port city of Fremantle. Phil has been the Chair of the NNA for two years, and has worked with the Department of Employment regarding improvements to the New Business Assistance with NEIS program and the importance of self-employment to Australia’s employment system.

No cost

EVENT REGISTRATION

OTHER

This is the recording of the webinar session delivered in May 2020.

NESA has checked with Phillip and the over all message and opportunities remains the same.

The session is expected to run for no more than an hour.

 

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jan
6
Thu
How to Write that Winning Resume @ On line
Jan 6 @ 3:00 pm – 4:00 pm

NESA Webinar Recording

For The Staff Of BOOST subscribers only

HOW TO WRITE THAT WINNING RESUME

Thursday 6 January 2022

3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)

BOOST subscribers Register here

TARGET GROUP

Frontline staff

SUMMARY

Assisting job seekers with resumes is still a core skill of working in Employment Services. This webinar will cover format, length, key words, the do’s and the don’ts, how to address gaps in employment history and how to adapt your resume to specific job applications. Hear about the common mistakes that blocks resumes from getting through.

Expected outcome

At the end of the webinar, participants will have much greater confidence in their ability to assist job seekers in resume writing.

Facilitator

Rebecca Herbertson

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years experience working in Employment Services and ten years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients.

Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development.

Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.

OTHER

This recording is expected to run for no more than an hour.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Jan
11
Tue
Using the Hidden Job Market for Success @ On line
Jan 11 @ 3:00 pm – 4:00 pm

NESA Webinar Recording

For The Staff Of BOOST subscribers only

USING THE HIDDEN JOB MARKET FOR SUCCESS

Tuesday 11 January 2021

3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)

BOOST subscribers Register here

TARGET GROUP

Frontline staff

SUMMARY

In the current competitive job market, there are thousands of unlisted jobs that are out there and available for your clients. These are the jobs that make up the Hidden Job Market and won’t be found using traditional job searching methods.
This webinar will explore the best practices to accessing those hidden jobs using non-traditional job search methods. If you want your job seekers to succeed, then this webinar is for you!

WHAT YOU CAN EXPECT

  • Identifying the hidden job market and making it work for your job seekers
  • Identify gaps in job search opportunities with job seekers
  • Best practices for finding work in the hidden job market
  • The importance of networking and empowering our clients to do it

Facilitator

Rebecca Herbertson 

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years experience working in Employment Services and ten years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients.

Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development.

Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.

OTHER

This recording is expected to run for no more than an hour.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Jan
12
Wed
CONVERSATIONAL CONFIDENCE; CHAMPIONING MENTAL WELLBEING IN THE WORKPLACE @ On line
Jan 12 @ 3:00 pm – 4:00 pm

NESA Webinar - a free event

CONVERSATIONAL CONFIDENCE; CHAMPIONING MENTAL WELLBEING IN THE WORKPLACE

Wednesday 12 January 2022

3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)

TARGET GROUP

All staff

SUMMARY

Pleased register for the Conversational Confidence; Championing Mental Wellbeing in the Workplace webinar.

This webinar will explore how to build your confidence in having conversations focused on the mental wellbeing of your clients

The session will address the fears of what, when and how to communicate to a person who appears to be struggling.

This event if free to you because of the support of genU training. Please visit them here  

it will explore

  • Defining mental illness – Indicators of wellness and the vulnerability toward experiencing a mental illness.
  • Major Mental Illness categories affecting Australians and their prevalence.
  • Direct conversations to support those experiencing mental illness.
  • And, the next step on for you, and them.

Facilitator

JULES HADDOCK

Jules Haddock is an expert in the Mental Health industry, and a trainer with genU Training (RTO 5553).

An accomplished conversationalist in mental health education, Jules has an engaging and creative approach in helping communities understand mental illness and how to manage the invisible learning blocks and walls often confronted, in learning expeditions. She takes the myths and fictitious beliefs about mental illness, and weaves participants into developing safe and confident based approaches that can be used in supporting and maximising confidence in “the space” for both teacher and learner.

With gaiety and passion, she introduces us into an awareness of mental health literacy, recovery, and the importance of embracing strength based and person-centred learning for each student.

  • Principal Master Mental Health Instructor
  • President of Not for Profit Charity Art of the Minds
  • REACH Facilitator – Black Dog Institute.
  • Practicing Author and  Artist.

No cost to you. this event is supported by genU training

EVENT REGISTRATION

OTHER

This is a recording of the live webinar broadcast held in August 2021 . It is expected to run for no more than an hour.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jan
14
Fri
Change Creates Opportunity … Always
Jan 14 @ 2:00 pm – 3:00 pm

NESA Webinar recording
FOR THE STAFF OF BOOST SUBSCRIBERS ONLY

Change Creates Opportunity ... Always

Friday 14 January 2022

2.00pm AEDT (1.30pm in SA, 1.00pm in QLD, 12.30pm in NT and 11am in WA)

staff of boost subscribers register here

TARGET GROUP

All staff

WHAT YOU CAN EXPECT

Nick Abrahams will discuss real-life case studies covering:

  • Embracing change as a positive
  • How to create an innovation culture
  • Where are the opportunities
  • Which ideas should be prioritised
  • The secret of successful execution

Facilitator

Nick Abrahams

Nick is global head of tech & innovation for Norton Rose Fulbright, a professional services firm with over 7,000 employees. Separate to NRF, seven years ago he founded online legal business, LawPath. LawPath now has over 200,000 users and was listed in the Deloitte Fast 50 as one of Australia’s fastest growing companies. He has written two books on technology.
He was named the Financial Times Newspaper’s, Asia Pacific Innovator of the Year in 2020 and his firm has won Global Legal Innovation of the Year for the last two years. Nick consults to organisations to help them achieve meaningful innovation.

OTHER

This recording will run for approximately 40 minutes.

 

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS