Nov
22
Mon
How Frontline staff can use LinkedIn to get their jobseekers employed @ On line
Nov 22 @ 3:00 pm – 4:00 pm

How Frontline staff can use LinkedIn to get their jobseekers employed

Monday 22 November 2021

3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)

TARGET GROUP

Frontline staff

SUMMARY

Join Leonie Lam as she explains how you can use LinkedIn as a tool to get your jobseekers employed. Jobseekers need to be more creative and innovative in approaching potential employers. Using LinkedIn can help your jobseekers secure jobs; It’s a powerful tool for jobseekers (and for you) to link and network with employers.

WHAT YOU CAN EXPECT

Attend this this webinar, and discover:

  • Techniques in using LinkedIn to build stronger relationships with employers and support their employer branding strategies. This will potentially position you as the go to person for their recruitment needs and increase the chances of the jobseeker securing employment.
  • Tips to help your jobseekers find work and improve their visibility online and build their confidence in their job search.
  • Online networking strategies to develop the job seeker’s strategic network in a targeted industry.
  • Examples of how it works for:
    o A professional in-between jobs,
    o A person with a jagged work history,
    o A young person looking for an apprenticeship,
    o A return to work parent.

Facilitator

Leonie Lam

Leonie has been recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.

Leonie has been nominated for the Australian Leadership Excellence Awards, where she achieved a place in the category of Owner/Entrepreneur Leader of the Year.

She is passionate about delivering training to help individuals and organisations maximise their performance and make an impact at work. As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training programs.

Leonie has a Bachelor of Arts, Psychology, a Master of Commerce, Human Resources and a Certificate IV in Training and Assessment

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

EVENT REGISTRATION

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Nov
26
Fri
Employer & Job Seeker Objections Clinic @ On line
Nov 26 @ 12:00 pm – 1:00 pm

NESA Peer Clinic

Employer & Job Seeker Objections Clinics

Friday 26 November 2021

12.00pm AEDT (11.30am in SA, 11.00am in QLD, 10.30am in NT and 9.00 in WA)

Target Group

All staff

Peer Clinic

NESA would like to invite Industry sector front line staff to participate in our regular online Employer & Job Seeker Objections Clinics. This is an exciting opportunity to access expert advice and peer group discussions, on how to overcome the difficult issue of objections.

While the Clinic is an ideal complement for our Employer Engagement Master Class coaching program alumni, it is open to everyone that is experiencing issues with employer or job seeker engagement, and would like an opportunity to have their specific issues addressed.

The Clinic is being held monthly. You are invited to submit objections in advance and during each session. A mixture of employer and jobseeker issues are welcome.

All scenarios and objection handling discussions will be, respectful and anonymous (or first name only), and occur in a collegial environment.

This is your opportunity to get expert and peer driven advice for tackling those difficult and challenging scenarios.

WHAT YOU CAN EXPECT

After subscribing you discover that you cannot attend this session, then you will be sent a link to the recording.

Each Clinic will address different scenarios, and some Clinics will have pre-recorded or live guest appearances from industry sector experts (Business Development Managers and equivalent)

 

Expected outcomes

The aim of the Clinic is to provide participants with advice, strategies, confidence and a range of responsive comments that can be added to their objection handling tool kit.

Our Topic Experts

Paul Diviny

Paul is an accomplished senior executive and leader in the Employment Services, Financial Services and Consulting industries with extensive international experience in Australia, New Zealand, UK and USA. He has a consistent track record in line management and consulting with Recruitment Companies, Banks, Government, Superannuation Funds, Global Not for Profits, and Multinational enterprises.

Paul’s extensive experience includes:

  • Project Management (up to 3 years)
  • People Leadership (up to 400 employees)
  • Strategic Planning (up to $60 billion footings) and Budget Management (up to $50m)
  • Business Development (up to $2 billion turnover) and Marketing (new product development and management)
  • Operations Management/Shared Services/IT (Wealth & Banking)

Paul is a “hands on” project leader and line manager whose ability to easily switch between the bigger picture and the detail has been the key to his success. He runs a strategic sales consulting and training business in addition to his other responsibilities.

Rex Eagle

Rex has a business development and strategic planning background across a wide variety of industries. Specialising in relationship development, sales initiatives and customer service. He has direct management experience along with business development expertise, having owned and operated wholesale and retail businesses for many years. Rex’s has extensive experience in the Employment Sector having developed and delivered workshops and consultancy services to 100+ providers.

Rex is someone you will enjoy having alongside your business. He has a clear focus on consistent and reliable results and effective relationship management. He brings enthusiasm for problem solving and an abundance of positive energy. His business experience enables clarity and purpose to be bought to management meetings, training programs and coaching sessions.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW
Dec
7
Tue
Helping Hand for the Accidental Mentor @ On line
Dec 7 @ 3:00 pm – 4:00 pm

Helping Hand for the Accidental Mentor

Tuesday 7 December 2021

3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)

TARGET GROUP

Mentors of staff or job seekers, and aspiring mentors

SUMMARY

Once a new staff member has completed an organisation’s formal induction process, they often move into a form of ‘on-the-job’ training. This might mean that a more experienced member of staff, a team leader, a program leader ‘takes them under their wing’ and assumes the role of the Accidental Mentor. This webinar is for those heroes, whose steadfast determination, positivity and encouragement has become the back bone of the employment services sector.  The learning outcomes can also be useful for mentoring job seekers.

What will be covered

  • Mentor or coach, what’s the difference?
  • Building trust – Why did they come to you? What do they need or expect from you as their mentor?
  • Active listening – Respond in ways that show you understand and are interested
  • Remain in the moment – Demonstrate a genuine interest in something a person has experienced or the work they d0
  •  Help them help themselves – Using the GROW technique to guide their focus on a positive mindset
  • Shall we do this again? – Be available, be consistent, be committed
  • Conserve your energy, build theirs – Show them their strengths, learn about yours, build confidence
  • Is it working for both the mentee and mentor? – Give and receive feedback

Facilitator

Peter Holtmann

Peter is passionate about being a leader of management teams who want to drive innovation and to inspire communities with their own causes, visions and missions. He uses excellent risk management processes to manage programmes from the highest levels of governance to the daily pursuits of individuals.

Peter is very comfortable in the community sector, where he has helped organisations to undergo change, to commercialise their visions and to build government relations. He has ticked all the big boxes including restructuring, rebranding, mergers, acquisitions, and organisational change. He enjoys presenting to audiences on the technological and philosophical requirements of the industry he is engaging in.

His mantra: motivation is everything, passion is essential, commitment is not an option, leadership is an expression of these ingredients.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

EVENT REGISTRATION

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Dec
9
Thu
The Change Enabler – Tools for Overcoming Job Seeker Resistance @ On line
Dec 9 @ 3:00 pm – 4:00 pm

The Change Enabler – Tools for Overcoming Job Seeker Resistance

Thursday 9 December 2021

3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)

TARGET GROUP

Frontline staff

SUMMARY

We all experience resistance to change. It is our internal psychological reaction to change; and it occurs at a subconscious level. The good news is, we can modify how we respond to resistance, and this can lead to break throughs, like eliminating procrastination, being conscious of avoidance and most importantly, increasing your job seeker cooperation and enthusiasm. Clare will show you how.

TUNE IN AND HEAR ABOUT

  • The nature and influences of change
    • VULCA
    • Flourish / flounder
    • Reactions when faced with Change
    • The journey through Change
  • Our brains and change and why our communication approach means everything
  • A framework for consistently crafting your change message and communicating with an individual

Facilitator

Clare edwards

Clare is a change-maker. She helps organisations to tap into the collective potential of their people so that they can master personal leadership, thrive in change and stay fully engaged.
A passionate storyteller and inspiring speaker, Clare takes her audiences on an experiential journey, leaving them filled with new insights, keen to know more and motivated to change.
Clare’s corporate background spans 2 decades of working in senior management roles with global IT companies, surviving the dot com ‘boom and bust’ of the early millennium and thriving in complex, fast-paced change environments.
Clare makes the complex simple. She has studied neuroleadership extensively and brings theory and concepts to life helping people to uncover the full potential of their amazing brain and its ability to change – without the psychobabble.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

EVENT REGISTRATION

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Dec
13
Mon
Learn to Facilitate Conversations to Get People to Commit & Do What They Agreed to Do @ On line
Dec 13 @ 3:00 pm – 4:00 pm

Learn to Facilitate Conversations to Get People to Commit & Do What They Agreed to Do

Monday 13 December 2021

3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)

TARGET GROUP

All staff

SUMMARY

Offers techniques they can use for getting your jobseekers / participants / and other people to actively participate in what they have agreed to do.

The one hour webinar session will help you understand how to approach a discussion to set expectations, and enable you to engage in a valuable two-way conversation that allows the participants to explain and define key objectives, uncover issues and drive results to achieve a plan.

Learn how to balance talking and listening, and how these communication techniques will help you drive a mutually beneficial discussion that builds commitment for a win-win outcome.

WHAT YOU CAN EXPECT

  • How to set your client up for success
  • How to engage your client’s mind & motivation
  • Managing the excuse makers
  • Motivate the unmotivated
  • Creating accountability
  • How to get people to commit and focused to a plan & set of expectations
  • How to get people monitoring their own plan & adjusting for success
  • Learn to increase the amount of successful conversations
  • Balance between talking & listening (10 Ways to have a better conversation)
  • The power of choosing your words

Facilitator

Raimond Volpe

Raimond Volpe is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won over 7 international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.

Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.
Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.

Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

EVENT REGISTRATION

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Dec
15
Wed
Advanced Power of Questioning and Negotiation @ On line
Dec 15 @ 3:00 pm – 4:00 pm

Advanced Power of Questioning and Negotiation

Wednesday 15 December 2021

3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)

TARGET GROUP

All staff

SUMMARY

A revamped, improved upon, golden oldie. New stuff added, it will be different to when it was last held.

Do you find yourself struggling to unlock your customer’s reason or need for what you are offering? Do you find it challenging to get to the heart of what it is that your customer desires? Do you also experience backing down or feeling you are on the back foot with what your customer thinks that they need? In this webinar, we look at deepening your ability to unlock needs that your customer might not even know that they have.

WHAT YOU CAN EXPECT to hear about

  • How to make buyers feel safe
  • Conversational Direction
  • Evoking emotion through questioning
  • Creating a Gut response
  • Softening frames for questions
  • How to dig deep –  beyond surface answers
  • Power Questions
  • High level listening
  • Buyers Facilitation
  • Negotiating models
  • Negotiating through collaboration
  • Resolving for success

Facilitator

raimond volpe

Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won over 7 international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.

Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.
Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.

Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

EVENT REGISTRATION

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and certificates to participants.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Dec
16
Thu
CASE NOTES – THE GOOD, THE BAD AND THE VERY GOOD @ On line
Dec 16 @ 3:00 pm – 4:00 pm

CASE NOTES - THE GOOD, THE BAD AND THE VERY GOOD

Thursday 16 December 2021

3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)

TARGET GROUP

Frontline staff

SUMMARY

Join Rebecca Herbertson as she discusses the necessity of always keeping compliant and objective case notes. Hear about what notes must look like, what you can do and what you should never do. Leave this session with renewed confidence, new knowledge and practical tips that can be implemented straight away.

WHAT YOU CAN EXPECT

  • Key components of case notes – what should all case notes have in common?
  • Templates – useful or not? What to be aware of when following your organisations template, if provided.
  • Being objective. Ensuring that case notes are factual.
  • Details!! Relevant and demonstrate service provided to the client/candidate/job seeker
  • If it isn’t noted in the system then it didn’t happen

Facilitator

REBECCA HERBERTSON

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO, she is also the WA president of the Career Development Association of Australia, an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

EVENT REGISTRATION

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Dec
21
Tue
Disability Awareness in Employment Service Delivery @ On line
Dec 21 @ 3:00 pm – 4:00 pm

NESA Webinar Recording

For The Staff Of BOOST subscribers only

Disability Awareness in Employment Service Delivery

Tuesday 21 December 2021

3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)

BOOST subscribers Register here....

TARGET GROUP

All staff

SUMMARY

Participants within Employment Services often present with disabilities, so understanding disability is imperative when providing a positive service experience.

Join Sharon Mamo as she provides you with an overview of the framework which supports inclusion of people with disability in Australia. Sharon will provide you with information and resources to help you understand the barriers experienced by your participants with disabilities, and identify ways in which you can assist them to manage their barriers.

WHAT YOU CAN EXPECT

  • Demonstrate an understanding of the framework which supports people with disability in Australia
  • Develop an understanding of people with a disability registered with employment services
  • Using inclusive language
  • Understand the barriers experienced by people with a disability and learn to identify ways in which the barriers can be overcome

Facilitator

Sharon mamo

Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for over almost a decade. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.

OTHER

This recording will run for no more than an hour.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Dec
29
Wed
Hard Conversations and the relationship-building process @ On line
Dec 29 @ 3:00 pm – 4:00 pm

NESA Webinar Recording

For The Staff Of BOOST subscribers only

HARD CONVERSATIONS AND THE RELATIONSHIP-BUILDING PROCESS

Wednesday 29 December 2021

3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)

BOOST subscribers Register here

TARGET GROUP

All staff

SUMMARY

Hard or confrontational conversations are an inevitable part of the job of a front line employment services consultant, and are a critical moment in the relationship-building process. Getting these exchanges right is very important. Getting them wrong is unfortunately very easy.

Listen to Dr. Colin Harrison, as he explores the key issues underlying effective verbal communication in general, and in confrontational situations in particular.

WHAT YOU CAN EXPECT

  • How meaning works (you might be surprised!)
  • Communicative styles and their utility
  • The fight or flight response and how to manage it
  • The importance of altercentrism
  • Speaking with your ears (active listening strategies)

Understanding these things will position you better to deal with hard conversations in a way that allows you to remain calm and focussed. You should come away with strategies to put into place to improve your communicative behaviour, which will have a positive effect on your professional environment, your own peace of mind, and your effectiveness as a front line consultant.

Our expert

Dr. Colin Harrison

Colin holds a PhD in Neurocognitive Linguistics, and has 30 years 2019 experience in the domain of language and communication. He has been a tertiary educator, adult trainer and professional facilitator in Australia, the US and France, and is a Maître de Conférences with the French Éducation Nationale.

He has directed academic departments, run cultural adaptation workshops for multinational companies and managed international exchange programmes. He has a particular love for, and focus on effective interpersonal and cross-cultural communication.

Colin is the founder and Director of H C Maïa Services.

H C Maïa Services, based in Melbourne, Australia, offers professional writing, infographic, document preparation and business liaison services.

Ring 0490 042 256 to speak with Colin

 

OTHER

This recording will run for no more than an hour.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Jan
5
Wed
The benefits of NEIS – Phillip Kemp : Chair of the National NEIS Association (NNA) @ On line
Jan 5 @ 3:00 pm – 4:00 pm

NESA Webinar - a free event

The benefits of NEIS - a free event

Wednesday 5 January 2022

3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)

TARGET GROUP

All staff

SUMMARY

Listen to join the Chair of the National NEIS Association (NNA), Phillip Kemp as he discusses the advantage New Business Assistance with NEIS has for jobactive providers, discuss how NEIS benefits jobseekers and how NEIS will assist in people when the Australian economy reopens for business.

The volume of numbers that are on caseloads is rapidly increasing, and jobactive providers won’t be able to find everyone a job. For those people that have the skills and experience, starting their own business may be a better outcome……

Facilitator

Phillip Kemp : Chair of the National NEIS Association (NNA)

Phillip Kemp, is also the CEO of Business Foundations, a long term NEIS provider in Western Australia based in the port city of Fremantle. Phil has been the Chair of the NNA for two years, and has worked with the Department of Employment regarding improvements to the New Business Assistance with NEIS program and the importance of self-employment to Australia’s employment system.

No cost

EVENT REGISTRATION

OTHER

This is the recording of the webinar session delivered in May 2020.

NESA has checked with Phillip and the over all message and opportunities remains the same.

The session is expected to run for no more than an hour.

 

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL