Oct
1
Fri
Developing your Job seeker’s Confidence and Self-esteem @ On line
Oct 1 @ 2:00 pm – 3:00 pm

Developing your Job seeker’s Confidence and Self-esteem

Friday 1 October 2021

2.00pm AEST (1.30pm SA & NT, and 12 noon WA)

TARGET GROUP

All industry staff

SUMMARY

Not everyone is born with an inbuilt sense of self-confidence. Sometimes it can be hard to develop confidence, either because personal experiences have caused a loss in confidence or because of low self-esteem.

If your job seeker is experiencing moments of self-doubt and uncertainty, then it might be time to explore it further. At this session, Kevin Kosky will provide you with a few tools that you can use to assist your job seekers in increasing a sense of self-worth.

 

you will hear about

  • The best mindset to empower those with low self esteem
  • Leadership techniques to bring out the best in your jobseekers
  • The value of developing assertiveness skills
  • Powerful body language tips and tricks
  • Speaking skills to help your clients present themselves with confidence

Facilitator

Kevin Kosky

As an award winning speaker and business skills trainer, Kevin utilises his experience from the entertainment industry to present interactive and engaging training sessions. Kevin is passionate about personal empowerment and business improvement, which he believes go hand in hand to produce successful results. Currently Kevin is the sales and business skills trainer working for Dynamo Selling.

Kevin launched and operated a number of different businesses over a 30 year period in a variety of industries including: entertainment, hospitality, internet applications, building maintenance, garden and nursery, supply chain, self-storage, RTO accredited training, and corporate education.

Kevin also the teaches business, employability and personal development skills, for both the national and international markets.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

EVENT REGISTRATION

OTHER

Please note: this session is not intended to replace any professional counselling that your organisation may have available for job seekers.

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants and a certificate to participants

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Oct
8
Fri
Managing Challenging and Aggressive Client Behaviour @ On line
Oct 8 @ 12:00 pm – 1:00 pm

NESA Coaching Program

Managing Challenging and Aggressive Client Behaviour

ONLINE   |   2 PARTS

Friday 8 & 15 October 2021 

Starts 12 noon AEDT (11.30am SA, 11.00am QLD, 10.30am  NT and 9.00am WA)

TARGET GROUP

All industry staff

SUMMARY

When working with people from different walks of life on a daily basis, and often requesting them to undertake activities they may not be enthusiastic about, some level of challenging behaviour is inevitable. This is a two session on line coaching program designed to build skills in dealing effectively with challenging behaviour from an employment service industry perspective.
The coaching program aims to provide you with all the skills to help you understand and deal with the challenges of a modern-day client-centred employment service. Participants will acquire knowledge on how to enhance their communication techniques and to avoid conflict in the workplace. The model of delivery for this coaching program requires ‘learning by doing’, an active learning approach, whereby participants are expected to contribute to the discussion of techniques and to consider alternative and innovative approaches.

WHAT YOU CAN EXPECT

Session one: Self-management, resilience, and communication & listening skills: Friday 8 October 2021 at 12 noon AEDT.  

  • Understand the principles of how to self-manage and remain resilient in confronting situations.
  • How to maintain safe limits and set client expectations.
  • Understand how good communication can influence people.
  • Learn how to develop effective listening skills and assist clients to develop new skills in communication

Session two: Barriers and limiting client behaviour, responding effectively, and maintaining personal and others safety: Friday 15 October 2021 at 12 noon AEDT. 

  • Understand the barriers to effective communication and how to maintain limits on client behaviour
  • How to recognise and deal with clients effectively when you feel like you are being provoked.
  • Have opportunities through case examples to link theory to practice and application for a safe environment.

Facilitator

Linda Pierson

Linda Pierson is a highly skilled and well-regarded coach & trainer in the employment services sector. Her coaching, training, management and leadership experience includes seven years as a trainer (with NESA training partner BOUNCE Australia) and ten years in project & senior management roles with Australia Post and Major Change.
Linda’s strengths as a coach come from her diverse lived-experiences and professional qualifications and training. Her passion for helping people and unique skills have seen her deliver the Bounce Program within employment services across the country in face-to-face training rooms and online through virtual classrooms for many years. She is a dynamic change-agent, with a talent for leading people through change with positivity and courage. Her ability to effortlessly and elegantly influence and motivate people to achieve peak performance makes her highly sort-after as a coach. Linda is a member of the International Coaches Guild. She has several qualifications, including Certificate IV in Training and Assessment, NLP, Human Behaviour Profiling (EDISC), and Mental Health First Aid, and she also speaks fluent French.

cost

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

EVENT REGISTRATION

OTHER

Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time. A PDF copy of the presentation will be distributed to all registrants. Once the series has been completed, participants will receive a Certificate of Completion.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Oct
11
Mon
Excellence in the Customer Experience @ On line
Oct 11 @ 3:00 pm – 4:00 pm

Excellence in the Customer Experience

Monday 11 October 2021

3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)

TARGET GROUP

All staff

SUMMARY

In a competitive market place, the customer experience is vital to the business success of your employment service.

As an individual, if you are friendly and helpful, you are providing an excellent customer experience. But it is often said that we are only as good as our weakest link. 

In this session you will be given an insight on what better practice in delivering excellent customer service is all about.

You will discover simple and effective techniques to help you build a stronger connection with your customers and facilitate a 5 star customer service experience. Join Leonie Lam as she explores excellence in serving your customers including both employers and participants.

Leonie will discuss

  • Strategies to build a strong rapport with the customer online and face-to-face
  • Creating the best first impression using mindfulness techniques
  • Communicating effectively on the phone and / or face-to-face with your customers
  • Creating long-term loyal customers for repeat business
  • Being remembered for the quality of your work

Facilitator

Leonie Lam

Leonie has been recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.

In 2017, she was nominated for the Australian Leadership Excellence Awards, where she achieved a place in the category of Owner/Entrepreneur Leader of the Year.

She is passionate about delivering training to help individuals and organisations maximise their performance and make an impact at work. As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training programs.

Leonie has a Bachelor of Arts, Psychology, a Master of Commerce, Human Resources and a Certificate IV in Training and Assessment

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

EVENT REGISTRATION

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Oct
13
Wed
Transitioning to a Leader @ On line
Oct 13 @ 3:00 pm – 4:00 pm

Transitioning to a Leader

Wednesday 13 October 2021

3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)

TARGET GROUP

Aspiring team leaders

SUMMARY

Leaders create results and their actions or in-action will significantly influence the performance of a business. Studies show tailored executive coaching and customized transition plans double the likelihood of success.

Yet as many as 83 percent of global leaders think they are unprepared for their new roles.

This presentation will help you understand how to set yourself up to move into a leadership position, and the benefits of having the key leadership skills. It will cover the most important aspects of being a good leader and how to transition effectively into that role

This one hour online webinar session is suitable for anyone working with individuals, business partners, suppliers and teams that want to improve their effectiveness in achieving both personal and business results.

WHAT YOU CAN EXPECT

  • Why Leadership Matters?
  • Difference Between Good & Bad leaders
  • Current Leadership Trends
  • Transition from Doing to Leading
  • Be Impact-driven, Not Calendar-driven
  • Delegate More Responsibility in Current Roles
  • Create Low-Risk Leadership Opportunities
  • Provide Mentorship/Coaching
  • Help Them Network, Inside and Outside the Company
  • Give Them Enough Room to Fail / Creating a culture of accountability
  • Take Responsibility for Both Successes & Failures
  • Communication Skills & EQ are Key
  • Resolving Conflict
  • Turning Negative Feedback to Positive
  • 5 Step Personal Leadership Plan – How to Make it Happen

Facilitator

Raimond Volpe

Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won over 7 international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.

Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.
Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.

Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.

 

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

EVENT REGISTRATION

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Oct
18
Mon
Powerful Interview Strategies @ On line
Oct 18 @ 3:00 pm – 4:00 pm

Powerful Interview Strategies

Monday 18 October 2021

3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)

TARGET GROUP

Frontline staff

SUMMARY

This webinar is a must-attend event for frontline staff hear about some Powerful Interview Strategies and how to apply them straight away. It is now a very competitive job market and job seekers need to differentiate themselves in order to be remembered and get a job. Help your job seekers succeed in their interviews by enhancing your knowledge in this space.

The session will explore

  • Strategies that will help a job seeker build rapport, and to make a lasting impression with the employer at an interview
  • The most important behaviours interviewers are expecting to observe from an interview question
  • How to excel at communicating during online interviews
  • How you can fully prepare your job seeker for a job interview that will lead to a job offer

Facilitator

Leonie Lam

Leonie has been recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.

Leonie has been nominated for the Australian Leadership Excellence Awards, where she achieved a place in the category of Owner/Entrepreneur Leader of the Year.

She is passionate about delivering training to help individuals and organisations maximise their performance and make an impact at work. As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training programs.

Leonie has a Bachelor of Arts, Psychology, a Master of Commerce, Human Resources and a Certificate IV in Training and Assessment

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

EVENT REGISTRATION

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Oct
20
Wed
Telephone cold calling is back (and is still the king) @ On line
Oct 20 @ 3:00 pm – 4:00 pm

Telephone cold calling is back (and is still the king)

Wednesday 20 October 2021

3.00pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT and 12 noon WA)

TARGET GROUP

It is suitable for people that want to learn the current trends with cold calling, increase contact and success rates over the phone, and improve client engagement.

SUMMARY

Telephone cold calling is regarded by many as a sales technique used extensively through the 90’s and beyond by small operators to large global corporations. Learn why it is back, being utilised again and how it is driving incredible results.

The pandemic has accelerated working from home trends and there are more decision-makers than ever sitting in their home office, waiting for your call, with no gatekeepers to stand in your way.

Email, social media, video – these are all great, but the best way to get a prospect’s attention, and hold it, is still through the phone.

This webinar will help you understand when you would utilise cold calling, the current techniques to get results, and the processes to ensure ongoing performance.

WHAT YOU CAN EXPECT

  • Why is cold calling back
  • Does cold calling generate results?
  • Are you calling like it’s 1995
  • Body language on the phone
  • Using hooks
  • The gatekeeper
  • Using surprise to initiate connection
  • Tone, voice, words matter
  • The power of a good phone script
  • Know your employer customer
  • The best time to call
  • Speed to call trumps all
  • Managing objections
  • Targets get results
  • Specialising for B2B
  • 2021 cold calling commandments
  • Face to Face the human difference

Facilitator

Raimond Volpe

Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won over 7 international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.

Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.
Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.

Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

EVENT REGISTRATION

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Nov
10
Wed
The Art of a Quality Referral – Addressing job seeker barriers @ On line
Nov 10 @ 3:00 pm – 4:00 pm

The Art of a Quality Referral – Addressing job seeker barriers

Wednesday 10 November 2021

3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)

TARGET GROUP

Frontline staff

SUMMARY

Getting help in addressing you job seeker’s barriers, means that you will need to have strong workable relationships with internal and external Allied Health professionals. In this session, Rebecca Herbertson, will take you down the pathway of establishing effective and efficient processes, that will result in a win / win professional relationship, and in better outcomes for your clients

WHAT YOU CAN EXPECT to hear about

  • Recognising and responding to the needs of the client – it’s easier than you think, but you will need to tick off a few things.
  • The process of making a quality referral – Permissions, privacy, keeping ESS happy and other things
  • Knowing your support services – where, what for and what you will need to know
  • Importance of following up – you will never know if you don’t ask

 

 

Facilitator

REBECCA HERBERTSON

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO, she is also the WA president of the Career Development Association of Australia, an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

EVENT REGISTRATION

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Nov
12
Fri
EMPOWERING PEOPLE TO GET BACK TO WORK @ On line
Nov 12 @ 12:00 pm – 1:00 pm

EMPOWERING PEOPLE TO GET BACK TO WORK

Friday 12 November 2021

12 noon AEDT (11.30am in SA, 11.00am in QLD, 10.30am in NT and 9.00am in WA)

EVENT REGISTRATION

TARGET GROUP

All staff

SUMMARY

Understanding those that have faced long term unemployment is vital to help them re-join the workforce.
There will be barriers to cross and resistance to manage, however with the right processes and collaboration, you can encourage your clients to take the steps they need to start working again.

You will hear about

  • How to build rapport with your clients
  • ‘The barriers your clients face
  • How to break through a resistance to change
  • To help your client build a mindset of success
  • Methods to engage and motivate your clients
  • Collaborative methods to work together effectively
  • How to get your clients to take responsibility and to take action

Facilitator

KEVIN KOSKY

As an award winning speaker and business skills trainer, Kevin utilises his experience from the entertainment industry to present interactive and engaging training sessions. Kevin is passionate about personal empowerment and business improvement, which he believes go hand in hand to produce successful results. Currently Kevin is the sales and business skills trainer working for Dynamo Selling.

Kevin launched and operated a number of different businesses over a 30 year period in a variety of industries including: entertainment, hospitality, internet applications, building maintenance, garden and nursery, supply chain, self-storage, RTO accredited training, and corporate education.

Kevin also the teaches business, employability and personal development skills, for both the national and international markets.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Nov
15
Mon
Time and Energy Management Strategies for people working in Employment Services @ On line
Nov 15 @ 3:00 pm – 4:00 pm

Time and Energy Management Strategies for people working in Employment Services

Monday 15 November 2021

3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)

EVENT REGISTRATION

TARGET GROUP

All staff

SUMMARY

Managing your time and energy is important when working in a fast paced work environment, such as the Employment services sector. Satisfaction, success and sanity results from how you plan and prioritise your time. Managing your energy is also important when delivering excellence in the customer service experience.

WHAT YOU CAN EXPECT

  • Time management techniques that will help you focus on the key priorities of your meetings and workload.
  • Energy management techniques that will help you preserve your energy and have more energy in your day.
  • Examples of high performing individuals – How they manage their time and energy.

Facilitator

Leonie lam

Leonie has been recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.

Leonie has been nominated for the Australian Leadership Excellence Awards, where she achieved a place in the category of Owner/Entrepreneur Leader of the Year.

She is passionate about delivering training to help individuals and organisations maximise their performance and make an impact at work. As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training programs.

Leonie has a Bachelor of Arts, Psychology, a Master of Commerce, Human Resources and a Certificate IV in Training and Assessment

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Nov
16
Tue
Getting Past the Fear of Employer Objections @ On line
Nov 16 @ 3:00 pm – 4:00 pm

Getting Past the Fear of Employer Objections

Tuesday 16 November 2021

3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)

EVENT REGISTRATION

TARGET GROUP

Frontline staff

SUMMARY

Join Peter Holtmann as he discusses what you need to do to make an impact with employers. Hear about what employers think, and how value adding and educating employers will get your job seekers / participants to the front of the queue.

WHAT YOU CAN EXPECT

  • Why it is a must to prepare the job seeker before the contact
  • Researching employer needs
  • Develop a tailored offer for employers
  • Making the initial phone contact with employers
  • Sell the benefits of job seekers to employers
  • Respond to frequently stated objections
  • Working in with the employer

Facilitator

Peter Holtmann

Peter is passionate about being a leader of management teams who want to drive innovation and to inspire communities with their own causes, visions and missions. He uses excellent risk management processes to manage programmes from the highest levels of governance to the daily pursuits of individuals.

Peter is very comfortable in the community sector, where he has helped organisations to undergo change, to commercialise their visions and to build government relations. He has ticked all the big boxes including restructuring, rebranding, mergers, acquisitions, and organisational change. He enjoys presenting to audiences on the technological and philosophical requirements of the industry he is engaging in.

His mantra: motivation is everything, passion is essential, commitment is not an option, leadership is an expression of these ingredients.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to all participants.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL