NESA Peer Clinic
Working in the Care and Support sector Engagement Clinic
Thursday 2 September 2021
11.00am AEST (10.30am SA & NT, and 9.00am WA)
NESA in collaboration with the Boosting the Local Care Workforce Program (BLCW) is holding a free online - Working in the Care and Support Sector Engagement Clinic
WHAT YOU CAN EXPECT
The purpose is to provide you with objection handling tools that you can use, to take your job seekers from the precontemplation stage to action / job placement.
This clinic is focussed on how to overcome the difficult issue of objections, it is at no cost to you (free!) and it will run for approximately 2-hours.
Join Paul Diviny online.
Paul is our objections handling guru, and he will provide you with advice, strategies, confidence and a range of responsive comments that you can add to your objection handling tool kit.
Audience: Anyone can attend, but this is a must for Frontline workers looking to improve their objection handling skills. If after registering you find that you cannot attend, don’t worry, the link to the recording will be emailed to you.
About the Care and Support sector
The government spend on the NDIS was $21.5 billion in 2019 -2020, and it is increasing to over $30 billion by 2024 -2025. NDIS funds over 16,000 providers to deliver person centred services to over 400,000 people.
This sector is growing, which means that Australia is experiencing a huge demand for workers.
So what does it mean for the workers in the disability support sector?
• Growth means job security !
• Flexibility – works with your family life and other responsibilities – a great work life balance
• Variety – each day is different
• Mobility – get on the road and take your career with you
• Choice of job roles, many of which are level entry (no skills required, just common sense and a healthy attitude) – more than just a desk job !
• The sector loves to teach people on the job, so as your experience increases, new opportunities will open up for you.
• Have a say over how your career progresses
It offers security, grow, flexibility and choice, yet we are still finding it difficult to convince job seekers to work in the care and support sector.
Our Topic Expert
- Project Management (up to 3 years)
- People Leadership (up to 400 employees)
- Strategic Planning (up to $60 billion footings) and Budget Management (up to $50m)
- Business Development (up to $2 billion turnover) and Marketing (new product development and management)
- Operations Management/Shared Services/IT (Wealth & Banking)
House keeping
The session is expected to run for approximately 2 hours including ample Q&A and discussion time.
All registrants will receive a copy of any handouts, and participants a Certificate of attendance.
Audience: Anyone can attend, but this is a must for Frontline workers looking to improve their objection handling skills.
If after registering you find that you cannot attend, don’t worry, the link to the recording will be emailed to you.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA MASTERCLASS SERIES
Labour Market Inclusion for Clients with Multiple Barriers
Thursday 2 september 2021 | Public event
Labour Market Inclusion for Clients with Multiple Barriers
THURS 2 SEPT 2021 | 3.30PM – 5.00PM AEST
We are pleased to announce our second Masterclass for the year as part of our on-line international innovation tour.
This Masterclass will focus on experiences of European Public Employment Services in providing high quality services to their most disadvantaged and vulnerable clients in an era of rapid digitilisation (please see below for the overview from our European colleagues) and will be facilitated by Employment Policy Consultant, Miguel Peromingo.
"This masterclass presents and discusses successful approaches and recent adjustments of PES in the European Union in how to guarantee that none of their clients is left behind."
OVERVIEW
“The Covid-19 pandemic has undoubtedly accelerated the use of digital tools in the labour market and, in many ways, empowered some job-seekers to own their career decisions more, for example by being more involved in job search or decisions on their upskilling. On the other side, growing unemployment/underemployment and persistent lack of digital skills and access has pushed those that were already far from the labour market before the crisis further into low employability and the struggle with multiple barriers such as social and economic challenges, physical and mental health conditions, and impacts of long-term unemployment including lowered self-esteem.
Employment services all over the world face tough decisions on how to service their most vulnerable clients while their service infrastructure for face-to-face contacts is being dismantled in favour of more digital access. Hybrid models are a walkable path, but only if they are paired with client-focused case management and a clear nod towards digital skills training.
This masterclass presents and discusses successful approaches and recent adjustments of PES in the European Union in how to guarantee that none of their clients is left behind.”
FACILITATOR
Mr. Miguel Peromingo
SPEAKERS
Sweden
Karin Johansson is Senior Officer at Arbetsförmedlingen, the Swedish Public Employment Service. She has an educational background as occupational therapist and is responsible for strengthening and developing national support within work-oriented rehabilitation for jobseekers with different health barriers.
Switzerland
Dorit Griga is Senior Manager of the International Relations at the Swiss State Secretariat for Economy, which operates as national PES coordinator. She is a social scientist with many years of experience in carrying out projects and studies in the field of education and labour market policy.
Switzerland
Davide Li Cavoli is the project manager for the current digitization of the Unemployment Insurance in Switzerland. He has 15 years of experience in project and project portfolio management as well as in the area of web portals in the automotive sector, public authorities and real estate.
France
REGISTRATION
NESA MEMBER REGISTRATION
-
VIRTUAL EVENT
-
THU 2 SEP 2021
-
3.30PM - 5.00PM AEST
NON-MEMBER REGISTRATION
-
VIRTUAL EVENT
-
THU 2 SEP 2021
-
3.30PM - 5.00PM AEST
CONTACT US
NESA Webinar
POST PLACEMENT SUPPORT WEBINAR: IS IT JUST A CONTACT CALL OR ARE WE GATHERING REAL INTELLIGENCE?
Monday 6 September 2021
2.00pm AEST (1.30pm SA & NT, and 12 noon in WA)
TARGET GROUP
SUMMARY
WHAT YOU CAN EXPECT
- Be Prepared – Go in with a plan that is tailored to the employee
- Transparency and Clarity – Is the Employer / Employee clear on the benefits of spending the time to answer these questions?
- Communication – How to identify concerns by listening to words and intonation
- Action Plans – How to record and escalate information to the appropriate person
Facilitator
Linda is a highly skilled and well-regarded coach & trainer in the employment services sector. Her coaching, training, management and leadership experience includes seven years as a trainer and ten years in project & senior management roles with Australia Post and Major Change.
Linda’s strengths as a coach come from her diverse lived-experiences and professional qualifications and training.
Her passion for helping people and unique skills have seen her deliver effective training within employment services across the country in face-to-face training rooms and online through virtual classrooms for many years (with NESA’s training partner BOUNCE Australia). She is a dynamic change-agent, with a talent for leading people through change with positivity and courage. Her ability to effortlessly and elegantly influence and motivate people to achieve peak performance makes her highly sort-after as a coach. Linda is a member of the International Coaches Guild. She has several qualifications, including Certificate IV in Training and Assessment, NLP, Human Behaviour Profiling (EDISC), and Mental Health First Aid, and she also speaks fluent French.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Webinar
USING VULNERABILITY TO BUILD CONNECTION
Wednesday 8 September 2021
2.00pm AEST (1.30pm SA & NT and 12 noon WA)
TARGET GROUP
SUMMARY
WHAT YOU CAN EXPECT
- Why vulnerability is the key to authentic connection?
- Using vulnerability to get results in the workplace
- Ways to embrace vulnerability as your greatest strength
- How much is too much?
- Make genuine connections & success will follow
- Vulnerability leads to loyalty
- Build un-breakable client relationships
- Successful sales leaders embrace vulnerability
- Practice to build the power of your vulnerability
- The risks & rewards of vulnerability
Facilitator
RAIMOND VOLPE
Raimond Volpe is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won over 7 international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.
Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.
Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.
Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Webinar
UNDERSTANDING AND IMPLEMENTING MUTUAL OBLIGATION
Thursday 9 September 2021
2.00pm AEST (1.30pm SA & NT, and 12 noon WA)
TARGET GROUP
Frontline staff
SUMMARY
WHAT YOU CAN EXPECT TO HEAR ABOUT
- Why most job seekers will have a Mutual Obligation requirement (the rationale)
- How a job seeker’s requirement is determined by a number of factors – such as age, PCP and PCW
- How there are more specific requirements for Early School Leavers
- How you can progress Mutual Obligations through the Job Plan
- The Points Based Activation System and how this will build additional flexibility into how a job seeker can meet their Mutual Obligation.
Facilitator
DAMIEN OPOLSKI
cost
OTHER
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
#NESAPDTRAINING
NESM and Enhanced Services: Preparing For Your Proposal 2 Workshop
On-line in 5 -parts
Join NESA's Senior Policy Advisor Damien Opolski online as he hosts and facilitates the 5 part NESM and Enhanced Services: Preparing For Your Proposal 2 workshop. In the fifth module, Damien will be joined by NESA’s Principal Policy Advisor Annette Gill as the topic expert to look at and discuss the selection criteria.
In May this year we ran a very successful three-part series called ‘NESM – Preparing For Your Proposal’. The series looked at the proposed licencing and payments models, as well as giving newer people an insight into the evolution of Australia’s employment services and the current landscape. We also looked at how the Department of Education, Skills and Employment (DESE) have traditionally monitored performance and some key tips around responding to DESE procurement exercises.
This Preparing For Your Proposal 2 workshop builds on this. With the release of the Request for Proposal we now have a greater insight into what NESM Enhanced Services will look like ‘on the ground’.
Preparing For Your Proposal 2 workshop will be delivered on-line in five modules over five near consecutive days, starting Wednesday 15 September 2021.
The workshop will be delivered by Damien Opolski with topic expert Annette Gill joining him in Module 5.
This will ensure you get information early and maximise the time available to complete your proposal. Modules 2 – 4 look at different aspects of the policy and will be of particular interest to newer people.
WITH THE RELEASE OF THE REQUEST FOR PROPOSAL WE NOW HAVE A GREATER INSIGHT INTO WHAT NESM ENHANCED SERVICES WILL LOOK LIKE ‘ON THE GROUND’.
AUDIENCE
Managers / Teams – Those occupying specialist roles, recruited or seconded for the bid process.
Delivered on-line in 5 MODULES
- Module one: The NESM Framework: panels and licences, payments and performance, and a job seeker journey through Digital and Enhanced Services – Wednesday 15 September 2021 at 2.00pm AEST
- Module two: Mutual Obligation, Points Based Activation and the Targeted Compliance Framework – Thursday 16 September 2021 at 2.00pm AEST
- Module three: Programs and Assistance: an Introduction to the Employment Fund, wage subsidies, relocation assistance, and key activation point programs Work for the Dole, Career Transition Assistance and Employability Skills Training – Friday 17 September 2021 at 2.00pm AEST
- Module four: Outcomes. What is an Outcome? Why do we have Full and Pathway Outcomes? How do we know when a job seeker achieves an Outcome and what evidence do we need? – Monday 20 September 2021 at 2.00pm AEST
- Module five: Preparing for Your Proposal: A look at the selection criteria and a discussion with NESA’s Principal Policy Advisor Annette Gill about ‘what does DESE look for?’ – Tuesday 21 September 2021 at 2.00pm AEST
FORMAT
FacilitatorS
Damien Opolski – Senior Policy Advisor – National Employment Services Association (NESA) – will be delivering modules 1 to 5.
Damien has over 35 years of experience and depth of skills in all facets of Australian employment services. Earlier in his career Damien spent a number of years on the ‘front line’ working in the former Commonwealth Employment Service (CES). Damien estimates he has conducted over 10,000 job seeker interviews and worked with hundreds of employers. While working with the Department of Employment as Director of the Learning Centre Damien managed development of the training platform, training strategies and materials to ensure the 20,000+ professionals engaged in the delivery of Australian employment services received training to undertake their role. As a Senior Policy Advisor with NESA, Damien continues to support member organisations navigate contract requirements, with a strong focus on IT and cyber security, as well as continuing to develop front line practice as a regular workshop presenter for NESA. Damien is an excellent communicator, who enjoys interacting and sharing his system expertise with his audience; and he has a Bachelor of Economics from Adelaide University, as well as Diplomas in Training and Assessment, and Project Management. He’s also a qualified Teacher of English to Speakers of Other Languages.
Annette Gill – Principal Policy Advisor – National Employment Services Association (NESA) – will be our topic expert for module 5
Annette Gill is a consultant with a wealth of experience in social policy, government relations, competitive procurement and operational management. Following her studies in Applied Psychology, Annette’s diverse career has spanned human services with roles focused on homeless youth, substance users, disadvantaged families, people with disabilities, survivors of sexual assault and the unemployed. Annette has worked with not-for-profit, private and local government organisations and has been involved in State and Commonwealth funded employment services since the early 1990’s.
Annette was the General Manager of a successful employment service organisation and later came to NESA where she worked for 10 years as the Policy Manager. Prior to commencing her current consultancy business, Annette held the role of Policy and Research Manager of Karingal, a large community and disability services organisation with annual revenue of approximately $100 m and which was part of the NDIS Barwon trial. In this role, Annette led the policy and research agenda as well as undertaking bid management contributing to organisational growth, particularly in its aged care and employment services divisions.
DURATION
Held on-line from 2.00pm to 3.30pm AEST on all 5 days
PRICING
FOR ALL 5 MODULES:
NESA members $720pp (per person)
Non-members $900pp
OR
PICK ANY MODULE:
NESA members $200pp per module
Non-members $300pp per module
All prices GST inclusive.
To register please email max croft
In your email please indicate if you would like to register for all 5 modules or for which single modules. If you are registering more than one person, please provide Max with a list of names and email addresses, and indicate whether they are registering for all 5 modules or for which single modules.
NESA Webinar
NEGOTIATION SKILLS FOR RESOLVING CONFLICT
Thursday 16 September 2021
2.00pm AEST (1.30pm SA, & NT, and 12 noon WA)
TARGET GROUP
SUMMARY
WHAT YOU CAN EXPECT
- Life is a series of negotiations
- First negotiate with yourself
- The 6 key negotiation skills
- Negotiation skills for your career
- Use it or lose it – 4 ways to practice your negotiation
- What’s your negotiation strategy?
- Resolving conflicts
- Negotiation traps
- How to avoid negotiation traps?
- Winning with your negotiation style
Facilitator
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Webinar
EQ – Your Secret Weapon For High Performance & Communication
Wednesday 22 September 2021
2.00pm AEST (1.30pm SA & NT, and 12 noon WA)
TARGET GROUP
All staff
SUMMARY
EQ awareness is essential for working with job seekers.
The research shows that 90% of the top performers have a high EQ. They are more likely to get hired and promoted, achieve stand-out results and earn more money than others.
Switched on organisations realise the potential for stand out results when they can tap into and utilise the Emotional Intelligence (EQ) of their people.
This webinar is suitable for anyone working in a people centred role or individuals that want to improve their EQ effectiveness to get better results with their job seekers.
WHAT YOU CAN EXPECT
- What is EQ and why does it matter?
- Why EQ makes you more successful?
- 5 pillars of Emotional Intelligence
- Self-awareness
- Self-management
- Motivation
- Empathy & Social skills
- Relationship Management & strengthening relationships
- Developing EQ for long term success
- Focus on EQ for stand out communication
- Identifying the signs of low EQ
- What to do about low EQ in the workplace?
- How to improve your EQ?
- Adjusting your communication style
Facilitator
Raimond Volpe
Raimond Volpe is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won over 7 international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.
Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.
Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.
Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and certificates to participants.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Webinar
Developing your Job seeker’s Confidence and Self-esteem
Friday 1 October 2021
2.00pm AEST (1.30pm SA & NT, and 12 noon WA)
TARGET GROUP
All industry staff
SUMMARY
Not everyone is born with an inbuilt sense of self-confidence. Sometimes it can be hard to develop confidence, either because personal experiences have caused a loss in confidence or because of low self-esteem.
If your job seeker is experiencing moments of self-doubt and uncertainty, then it might be time to explore it further. At this session, Kevin Kosky will provide you with a few tools that you can use to assist your job seekers in increasing a sense of self-worth.
you will hear about
- The best mindset to empower those with low self esteem
- Leadership techniques to bring out the best in your jobseekers
- The value of developing assertiveness skills
- Powerful body language tips and tricks
- Speaking skills to help your clients present themselves with confidence
Facilitator
Kevin Kosky
As an award winning speaker and business skills trainer, Kevin utilises his experience from the entertainment industry to present interactive and engaging training sessions. Kevin is passionate about personal empowerment and business improvement, which he believes go hand in hand to produce successful results. Currently Kevin is the sales and business skills trainer working for Dynamo Selling.
Kevin launched and operated a number of different businesses over a 30 year period in a variety of industries including: entertainment, hospitality, internet applications, building maintenance, garden and nursery, supply chain, self-storage, RTO accredited training, and corporate education.
Kevin also the teaches business, employability and personal development skills, for both the national and international markets.
cost
OTHER
Please note: this session is not intended to replace any professional counselling that your organisation may have available for job seekers.
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants and a certificate to participants
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Coaching Program
Managing Challenging and Aggressive Client Behaviour
ONLINE | 2 PARTS
Friday 8 & 15 October 2021
Starts 12 noon AEDT (11.30am SA, 11.00am QLD, 10.30am NT and 9.00am WA)
TARGET GROUP
All industry staff
SUMMARY
When working with people from different walks of life on a daily basis, and often requesting them to undertake activities they may not be enthusiastic about, some level of challenging behaviour is inevitable. This is a two session on line coaching program designed to build skills in dealing effectively with challenging behaviour from an employment service industry perspective.
The coaching program aims to provide you with all the skills to help you understand and deal with the challenges of a modern-day client-centred employment service. Participants will acquire knowledge on how to enhance their communication techniques and to avoid conflict in the workplace. The model of delivery for this coaching program requires ‘learning by doing’, an active learning approach, whereby participants are expected to contribute to the discussion of techniques and to consider alternative and innovative approaches.
WHAT YOU CAN EXPECT
Session one: Self-management, resilience, and communication & listening skills: Friday 8 October 2021 at 12 noon AEDT.
- Understand the principles of how to self-manage and remain resilient in confronting situations.
- How to maintain safe limits and set client expectations.
- Understand how good communication can influence people.
- Learn how to develop effective listening skills and assist clients to develop new skills in communication
Session two: Barriers and limiting client behaviour, responding effectively, and maintaining personal and others safety: Friday 15 October 2021 at 12 noon AEDT.
- Understand the barriers to effective communication and how to maintain limits on client behaviour
- How to recognise and deal with clients effectively when you feel like you are being provoked.
- Have opportunities through case examples to link theory to practice and application for a safe environment.
Facilitator
Linda Pierson
Linda Pierson is a highly skilled and well-regarded coach & trainer in the employment services sector. Her coaching, training, management and leadership experience includes seven years as a trainer (with NESA training partner BOUNCE Australia) and ten years in project & senior management roles with Australia Post and Major Change.
Linda’s strengths as a coach come from her diverse lived-experiences and professional qualifications and training. Her passion for helping people and unique skills have seen her deliver the Bounce Program within employment services across the country in face-to-face training rooms and online through virtual classrooms for many years. She is a dynamic change-agent, with a talent for leading people through change with positivity and courage. Her ability to effortlessly and elegantly influence and motivate people to achieve peak performance makes her highly sort-after as a coach. Linda is a member of the International Coaches Guild. She has several qualifications, including Certificate IV in Training and Assessment, NLP, Human Behaviour Profiling (EDISC), and Mental Health First Aid, and she also speaks fluent French.
cost
OTHER
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL