Jun
25
Fri
Problem Solving at Work @ On line
Jun 25 @ 2:00 pm – 3:00 pm

Problem Solving at Work

Friday 25 June 2021

2.00pm AEST (1.30pm SA & NT and 12 noon in WA)

EVENT REGISTRATION

TARGET GROUP

All staff

SUMMARY

Being an active problem solver at work is an effective way to build your employability skills and to become an attractive asset for any employer. Learning the best methods to find the right solutions for work problems
is a valuable skill to develop, and you will be able to pass these skills onto your clients and to your team.

 

you will learn

  • The value of being solution focussed
  • The mindset of finding successful solutions
  • Problem solving processes and systems
  • Organising your time and tasks
  • To negotiate with a winning communication style
  • How to teach problem solving to your team and to your clients

Facilitator

kevin kosky

As an award winning speaker and business skills trainer, Kevin utilises his experience from the entertainment industry to present interactive and engaging training sessions. Kevin is passionate about personal empowerment and business improvement, which he believes go hand in hand to produce successful results. Currently Kevin is the sales and business skills trainer working for Dynamo Selling.

Kevin launched and operated a number of different businesses over a 30 year period in a variety of industries including: entertainment, hospitality, internet applications, building maintenance, garden and nursery, supply chain, self-storage, RTO accredited training, and corporate education.

Kevin also the teaches business, employability and personal development skills, for both the national and international markets.

 

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

Registrants will receive a PDF copy of the presentation, and participants a certificate

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jul
6
Tue
Effective Telephone Techniques to Engage with Job Seekers @ On line
Jul 6 @ 2:00 pm – 3:00 pm

Effective Telephone Techniques to Engage with Job Seekers

Tuesday 6 July 2021

2.00pm AEST (1.30pm SA & NT and 12 noon in WA)

EVENT REGISTRATION

TARGET GROUP

All staff

SUMMARY

The webinar has been designed to support staff primarily working with job seekers over the telephone. They may be calling to gather information about job placements or to arrange case management appointments; they may be providing Post Placement Support or chasing up job seekers who have missed appointments; and of course, it is easier for a job seeker not to cooperate with your staff over the phone than it is in person.

Listen to Linda Pierson’s upbeat and positive approach for staying on topic and getting what you require. Linda will discuss how you can de-escalate difficult conversations in real time and how to increase job seekers’ co-operation while remaining calm.

WHAT YOU CAN EXPECT

  • Preparing the call ahead of time to assure the clarity of your message
  • Stress management techniques for centralised contact systems staff
  • De-escalating conversations with angry/agitated/confused job seekers
  • Techniques for sourcing the information from job seekers that providers need
  • After the horse has bolted – engaging and supporting job seekers who independently find work

Facilitator

Linda Pierson

Linda is a highly skilled and well-regarded coach & trainer in the employment services sector. Her coaching, training, management and leadership experience includes seven years as a trainer and ten years in project & senior management roles with Australia Post and Major Change.
Linda’s strengths as a coach come from her diverse lived-experiences and professional qualifications and training. Her passion for helping people and unique skills have seen her deliver effective  training within employment services across the country in face-to-face training rooms and online through virtual classrooms for many years. She is a dynamic change-agent, with a talent for leading people through change with positivity and courage. Her ability to effortlessly and elegantly influence and motivate people to achieve peak performance makes her highly sort-after as a coach. Linda is a member of the International Coaches Guild. She has several qualifications, including Certificate IV in Training and Assessment, NLP, Human Behaviour Profiling (EDISC), and Mental Health First Aid, and she also speaks fluent French.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

All registrants will receive a PDF copy of the presentation, and participants, a certificate.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jul
9
Fri
Dealing with Difficult Customers / Clients @ On line
Jul 9 @ 2:00 pm – 3:00 pm

Dealing with Difficult Customers / Clients

Friday 9 July 2021

2.00pm AEST (1.30pm SA & NT and 12 noon in WA)

EVENT REGISTRATION

TARGET GROUP

All staff

SUMMARY

Managing difficult customers and clients can be a challenging part of any job role, but it doesn’t have to be. Learning the right skills to manage those difficult interactions will empower you to handle them better.
You will learn to reduce the stress of those situations, and to produce positive outcomes. You’ll also learn an effective and professional process to manage clients or customers that won’t co-operate with you

YOU WILL LEARN

  • A winning customer service mindset
  • Your professional approach to interacting with others
  • Active listening techniques
  • Using empathy to build rapport
  • Powerful processes to calm and assist a difficult client/customer
  • To use the ladder of assertiveness to manage difficult clients
  • How to focus on positive outcomes to satisfy your clients

Facilitator

KEVIN KOSKY

As an award winning speaker and business skills trainer, Kevin utilises his experience from the entertainment industry to present interactive and engaging training sessions. Kevin is passionate about personal empowerment and business improvement, which he believes go hand in hand to produce successful results. Currently Kevin is the sales and business skills trainer working for Dynamo Selling.

Kevin launched and operated a number of different businesses over a 30 year period in a variety of industries including: entertainment, hospitality, internet applications, building maintenance, garden and nursery, supply chain, self-storage, RTO accredited training, and corporate education.

Kevin also the teaches business, employability and personal development skills, for both the national and international markets.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

Registrants will receive a PDF copy of the presentation, and participants a certificate

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jul
13
Tue
Learn to Facilitate Conversations to Get People to Commit & Do What They Agreed to Do @ Online broadcast
Jul 13 @ 2:00 pm – 3:00 pm

Learn to Facilitate Conversations to Get People to Commit & Do What They Agreed to Do

Tuesday 13 July 2021

2.00pm AEST (1.30pm in SA & NT, and 12 noon in WA)

EVENT REGISTRATION

TARGET GROUP

All staff

SUMMARY

Designed for all staff to give them the techniques they can use for getting their jobseekers / participants to actively participate in what they have agreed to do.

The one hour webinar session will help you understand how to approach a discussion to set expectations, and enable you to engage in a valuable two-way conversation that allows the participants to explain and define key objectives, uncover issues and drive results to achieve a plan.

Learn how to balance talking and listening, and how these communication techniques will help you drive a mutually beneficial discussion that builds commitment for a win-win outcome.

 

WHAT YOU CAN EXPECT

  • How to set your client up for success
  • How to engage your client’s mind & motivation
  • Managing the excuse makers
  • Motivate the unmotivated
  • Creating accountability
  • How to get people to commit and focused to a plan & set of expectations
  • How to get people monitoring their own plan & adjusting for success
  • Learn to increase the amount of successful conversations
  • Balance between talking & listening (10 Ways to have a better conversation)
  • The power of choosing your words

Facilitator

Raimond Volpe

Raimond Volpe is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won over 7 international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.

Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.
Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.

Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

PDF copy of the presentations will be distributed to all registrants and a Certificate of Completion for all participants.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jul
16
Fri
INCREASING INDIGENOUS PARTICIPATION – INDIGENOUS CULTURAL AWARENESS @ On line
Jul 16 @ 2:00 pm – 3:00 pm

NESA Coaching Program

ONLINE | 2 PARTS

INCREASING INDIGENOUS PARTICIPATION - INDIGENOUS CULTURAL AWARENESS

Friday 16 & 23 July 2021

Starts 2.00pm AEST (1.30pm SA & NT, and 12 noon in WA)

EVENT REGISTRATION

TARGET GROUP

All staff

SUMMARY

Extensive cultural knowledge is not necessary in order to become culturally aware. A capacity to recognise that cultural difference exist, and to be open to learning from these differences is the bases of cultural awareness.

This coaching program is designed to expand thinking and understanding about the Aboriginal and Torres Strait Islander community, its history and contemporary issues; and to facilitate understanding between staff and the Aboriginal and Torres Strait Islander community.

You will be provided with historical legislative and policy development information, as it pertains to Australian Indigenous peoples, to increase understanding of how history relates to current Indigenous Australian socio economic status and behaviours.

WHAT YOU CAN EXPECT

Over this two part series you will hear Jodi Sampson’s personal narrative and insight into people from Aboriginal and Torres Strait Islander background within the workplace, customer base and community.

Session one:  Friday 16 July 2021 at 2.00pm AEST

  • Information required to better support Indigenous clients and community
  • Knowledge and understanding of the cultural and social history of Aboriginal and Torres Strait Islander people and the issues they face

Session two: Friday 23 July 2021 at 2.00pm AEST

  • Knowledge, skills and tools required for effective communication and service delivery to Aboriginal and Torres Strait Islander people.

Expected outcomes

  • Awareness and knowledge of Aboriginal and Torres Strait Islander cultural issues and how they relate to your business, your job seekers and your employer placement and retention.
  • A practical understanding of how culture shapes our values, attitudes and behaviour.
  • Tools for staff who mentor, manage and work with Indigenous job seekers.
  • Insight into people from Aboriginal and Torres Strait Islander background within the workplace, customer base and community

Facilitator

JODI SAMPSON

Jodi is a proud Gomeroi Man from North-West NSW. Jodi was raised in ‘Two-Worlds’ in Moree and has an entrepreneurial spirit that runs deep, provides leadership, Coaching & Mentoring and role models the cultural values of his family and ancestors.
Jodi’s career spans across all levels of Government, Non-Government, Peak Bodies and Community-Based Organisations. Jodi’s engagement has seen him hold specialised roles and conducted cutting-edge strategic activities to provide access and participation of First Nation People to programs & opportunities that seemed unreachable.

cost

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time. A PDF copy of the presentation will be distributed to all registrants. Once the series has been completed, participants will receive a Certificate of Completion.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Aug
11
Wed
Conversational Confidence; Championing Mental Wellbeing in the Workplace (sponsored by genU Training
Aug 11 @ 2:00 pm – 3:00 pm

NESA Webinar

A FREE WEBINAR SESSION!

Conversational Confidence; Championing Mental Wellbeing in the Workplace
(sponsored by genU Training)

Wednesday 11 August 2021

2.00pm AEST (1.30pm SA & NT and 12 noon WA)

EVENT REGISTRATION - A FREE WEBINAR!

MEMBERS AND NON MEMBERS

SUMMARY

NESA is pleased to invite you to the Conversational Confidence; Championing Mental Wellbeing in the Workplace webinar.

Join this webinar to explore how to build your confidence in having conversations focused on the mental wellbeing of your clients

The session will address the fears of what, when and how to communicate to a person who appears to be struggling.

IT WILL EXPLORE:

  • Defining mental illness – Indicators of wellness and the vulnerability toward experiencing a mental illness.
  • Major Mental Illness categories affecting Australians and their prevalence.
  • Direct conversations to support those experiencing mental illness.
  • And, the next step on for you, and them.

TOPIC EXPERT

Jules Haddock

Jules Haddock is an expert in the Mental Health industry, and a trainer with genU Training (RTO 5553).

An accomplished conversationalist in mental health education, Jules has an engaging and creative approach in helping communities understand mental illness and how to manage the invisible learning blocks and walls often confronted, in learning expeditions. She takes the myths and fictitious beliefs about mental illness, and weaves participants into developing safe and confident based approaches that can be used in supporting and maximising confidence in “the space” for both teacher and learner.

With gaiety and passion, she introduces us into an awareness of mental health literacy, recovery, and the importance of embracing strength based and person-centred learning for each student.

  • Principal Master Mental Health Instructor
  • President of Not for Profit Charity Art of the Minds
  • REACH Facilitator – Black Dog Institute.
  • Practicing Author and  Artist.

OTHER

This live broadcast will include ample Q&A time and is expected to last approximately an hour. Registrants will receive a PDF copy of the presentation and a certificate on completion. If you are unable to attend the live session, a link to the recording will be emailed to you.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

show genU your support

Click below to visit the genU Training website, to learn more about Mental Health courses on offer to support yourself and others.

About genU Training

At genU Training (RTO) it all starts with ‘U’! They believe that every learner is different, and want to help you reach your goals, whatever they may be through expert, and flexible training options.

genU Training is a division of Karingal St Laurence Limited ABN 74 614 366 031 • ACN 614 366 031 • TOID 5553

The genU Training experience:

  • One-one-one support
  • Experienced trainers
  • Industry connections
  • Real graduate employment
  • Practical placement opportunities
  • Dedicated language, literacy, and numeracy support
  • Government subsidies for eligible individuals

GENU WEBSITE

Head to the genU Training website to learn more about their other training opportunities

Aug
12
Thu
Time and Energy Management Strategies for People Working in Employment Services @ On line
Aug 12 @ 2:00 pm – 3:00 pm

Time and Energy Management Strategies for People Working in Employment Services

Thursday 12 August 2021

2.00pm AEST (1.30pm in SA & NT, and 12 noon in WA)

EVENT REGISTRATION

TARGET GROUP

All staff

SUMMARY

Managing your time and energy is important when working in a fast paced work environment, such as the Employment services sector. Satisfaction, success and sanity results from how you plan and prioritise your time. Managing your energy is also important when delivering excellence in the customer service experience.

WHAT YOU CAN EXPECT

  • Time management techniques that will help you focus on the key priorities of your meetings and workload.
  • Energy management techniques that will help you preserve your energy and have more energy in your day.
  • Examples of high performing individuals – How they manage their time and energy.

Facilitator

Leonie Lam

Leonie has been recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.

Leonie has been nominated for the Australian Leadership Excellence Awards, where she achieved a place in the category of Owner/Entrepreneur Leader of the Year.

She is passionate about delivering training to help individuals and organisations maximise their performance and make an impact at work. As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training programs.

Leonie has a Bachelor of Arts, Psychology, a Master of Commerce, Human Resources and a Certificate IV in Training and Assessment

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Aug
17
Tue
Building Better Connections – Working with Different Personalities @ Online broadcast
Aug 17 @ 2:00 pm – 3:00 pm

Building Better Connections - Working with Different Personalities

Tuesday 17 August 2021

2.00pm AEST (1.30pm SA & NT, and 12 noon in WA)

EVENT REGISTRATION

TARGET GROUP

All staff

SUMMARY

This is a fun, simple and a highly effective tool designed to help all staff build stronger, more meaningful connections FASTER!

Whether it’s front line staff building trusting connections with clients, business development consultants working with employers, Leaders interacting with teams or ALL STAFF dealing with each other, this will help you in creating and keeping productive relationships. 

By the end of this session participants will have a highly practical tool they can use to build trust, respect and stronger connections with those around them.

The Building Better Connections webinar uses the DiSC Behavioural Profiling tool as it’s framework.

WHAT YOU CAN EXPECT

 

  • Identify each behaviour type – there are 4
  • Understand and respect the value each type brings to the team and workplace
  • Motivate and engage each behaviour type based on their deeply rooted ‘needs’
  • Appreciate each types area of weakness and ways to address these
  • Adapt your behaviour when interacting with each type to build higher levels of trust and connection

Facilitator

Mike Symonds

With over 15 years experience in ‘Building Stronger Teams, Boosting Staff Engagement and Creating Positive Workplace Cultures’, Mike has worked with some of Australia’s leading businesses. His highly interactive and practical approach is guaranteed to leave you INSPIRED, ENERGIZED and MOTIVATED to implement key learnings straight away!

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a Certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Aug
20
Fri
Supportive Debriefing Strategies for Staff @ On line
Aug 20 @ 12:00 pm – 1:00 pm

SUPPORTIVE DEBRIEFING STRATEGIES FOR STAFF

Friday 20 August 2021

12 noon AEST ( 11.30am SA & NT and 10.00am WA)

TARGET GROUP

All staff should attend

SUMMARY

This webinar session is not intended to replace the important and crucial role of Employee assistance programs, on site OH&S, other support staff or allied professional help. The session is to provide information to staff that might find themselves in a situation where they are supporting a colleague or a client following an incident or after receiving distressing news. The aim of this session is to provide you with a few tools on how to listen and respond to a person talking about the feelings they experienced at the time.

WHAT YOU CAN EXPECT

  • The Myths
  • Seven Supportive debriefing strategies for staff
  • The Healthy workspace

Facilitator

SHARON MAMO

Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for almost 10 years.

As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

EVENT REGISTRATION

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants and a certificate to all participants.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Aug
26
Thu
Working in the Care and Support sector Engagement Clinic – a free event @ On line
Aug 26 @ 11:00 am – 1:00 pm

NESA Peer Clinic

Working in the Care and Support sector Engagement Clinic

Thursday 26 August 2021

11.00am AEDT (10.30am SA & NT, and 9.00am WA)

NESA in collaboration with the Boosting the Local Care Workforce Program (BLCW) is holding a free online - Working in the Care and Support Sector Engagement Clinic

WHAT YOU CAN EXPECT

The purpose is to provide you with objection handling tools that you can use, to take your job seekers from the precontemplation stage to action / job placement.

This clinic is focussed on how to overcome the difficult issue of objections, it is at no cost to you (free!) and it will run for approximately 2-hours.

Join Paul Diviny online.

Paul is our objections handling guru, and he will provide you with advice, strategies, confidence and a range of responsive comments that you can add to your objection handling tool kit.

Audience: Anyone can attend, but this is a must for Frontline workers looking to improve their objection handling skills. If after registering you find that you cannot attend, don’t worry, the link to the recording will be emailed to you. 

About the Care and Support sector

The government spend on the NDIS was $21.5 billion in 2019 -2020, and it is increasing to over $30 billion by 2024 -2025. NDIS funds over 16,000 providers to deliver person centred services to over 400,000 people.

This sector is growing, which means that Australia is experiencing a huge demand for workers.

So what does it mean for the workers in the disability support sector?

• Growth means job security !

• Flexibility – works with your family life and other responsibilities – a great work life balance

• Variety – each day is different

• Mobility – get on the road and take your career with you

• Choice of job roles, many of which are level entry (no skills required, just common sense and a healthy attitude) – more than just a desk job !

• The sector loves to teach people on the job, so as your experience increases, new opportunities will open up for you.

• Have a say over how your career progresses


It offers security, grow, flexibility and choice, yet we are still finding it difficult to convince job seekers to work in the care and support sector.

Our Topic Expert

Paul Diviny
Paul is an accomplished senior executive and leader in the Employment Services, Financial Services and Consulting industries with extensive international experience in Australia, New Zealand, UK and USA. He has a consistent track record in line management and consulting with Recruitment Companies, Banks, Government, Superannuation Funds, Global Not for Profits, and Multinational enterprises. Paul’s extensive experience includes:
  • Project Management (up to 3 years)
  • People Leadership (up to 400 employees)
  • Strategic Planning (up to $60 billion footings) and Budget Management (up to $50m)
  • Business Development (up to $2 billion turnover) and Marketing (new product development and management)
  • Operations Management/Shared Services/IT (Wealth & Banking)
Paul is a “hands on” project leader and line manager whose ability to easily switch between the bigger picture and the detail has been the key to his success. He runs a strategic sales consulting and training business in addition to his other responsibilities.
REGISTER NOW

House keeping

The session is expected to run for approximately 2 hours including ample Q&A and discussion time.

All registrants will receive a copy of any handouts, and participants a Certificate of attendance.  

Audience: Anyone can attend, but this is a must for Frontline workers looking to improve their objection handling skills.

If after registering you find that you cannot attend, don’t worry, the link to the recording will be emailed to you.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL