Jun
18
Fri
Understanding Mental Health @ Online broadcast
Jun 18 @ 12:00 pm – 1:00 pm

Understanding Mental Health

Friday 18 June 2021

12 noon AEST (11.30am in SA & NT, and 10.00am WA)

EVENT REGISTRATION

TARGET GROUP

All staff

SUMMARY

Mental health problems are all too common in our communities, so it is important that we seek to avoid language that could trigger episodes or make matters worse. In addition, front line staff will come across situations where a client needs immediate assistance.

The aim of this webinar is to provide you with information so you can feel comfortable about how you respond to a person with a mental health issue. Tune in and listen to Sharon comprehensively discuss and answer your questions on responding to and supporting a person with a mental health condition within a customer services environment.

WHAT YOU CAN EXPECT

  • How social norms are formed
  • How to speak and interact to avoid triggering episodes or making matters worse
  • When something is not quite right
  • Referral and follow up
  • Helping yourself – by building an affirming workplace culture

Facilitator

Sharon Mamo

Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for almost 10 years.

As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and certificate for participants.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Aug
17
Tue
Building Better Connections – Working with Different Personalities @ Online broadcast
Aug 17 @ 2:00 pm – 3:00 pm

Building Better Connections - Working with Different Personalities

Tuesday 17 August 2021

2.00pm AEST (1.30pm SA & NT, and 12 noon in WA)

EVENT REGISTRATION

TARGET GROUP

All staff

SUMMARY

This is a fun, simple and a highly effective tool designed to help all staff build stronger, more meaningful connections FASTER!

Whether it’s front line staff building trusting connections with clients, business development consultants working with employers, Leaders interacting with teams or ALL STAFF dealing with each other, this will help you in creating and keeping productive relationships. 

By the end of this session participants will have a highly practical tool they can use to build trust, respect and stronger connections with those around them.

The Building Better Connections webinar uses the DiSC Behavioural Profiling tool as it’s framework.

WHAT YOU CAN EXPECT

 

  • Identify each behaviour type – there are 4
  • Understand and respect the value each type brings to the team and workplace
  • Motivate and engage each behaviour type based on their deeply rooted ‘needs’
  • Appreciate each types area of weakness and ways to address these
  • Adapt your behaviour when interacting with each type to build higher levels of trust and connection

Facilitator

Mike Symonds

With over 15 years experience in ‘Building Stronger Teams, Boosting Staff Engagement and Creating Positive Workplace Cultures’, Mike has worked with some of Australia’s leading businesses. His highly interactive and practical approach is guaranteed to leave you INSPIRED, ENERGIZED and MOTIVATED to implement key learnings straight away!

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a Certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Sep
15
Wed
NESM and Enhanced Services: Preparing For Your Proposal 2 Workshop @ On line
Sep 15 @ 2:00 pm – 3:00 pm

#NESAPDTRAINING

NESM and Enhanced Services: Preparing For Your Proposal 2 Workshop
On-line in 5 -parts

Join NESA's Senior Policy Advisor Damien Opolski online as he hosts and facilitates the 5 part NESM and Enhanced Services: Preparing For Your Proposal 2 workshop. In the fifth module, Damien will be joined by NESA’s Principal Policy Advisor Annette Gill as the topic expert to look at and discuss the selection criteria.

In May this year we ran a very successful three-part series called ‘NESM – Preparing For Your Proposal’. The series looked at the proposed licencing and payments models, as well as giving newer people an insight into the evolution of Australia’s employment services and the current landscape. We also looked at how the Department of Education, Skills and Employment (DESE) have traditionally monitored performance and some key tips around responding to DESE procurement exercises.

This Preparing For Your Proposal 2 workshop builds on this. With the release of the Request for Proposal we now have a greater insight into what NESM Enhanced Services will look like ‘on the ground’.

Preparing For Your Proposal 2 workshop will be delivered on-line in five modules over five near consecutive days, starting Wednesday 15 September 2021. 

The workshop will be delivered by Damien Opolski with topic expert Annette Gill joining him in Module 5.

This will ensure you get information early and maximise the time available to complete your proposal. Modules 2 – 4 look at different aspects of the policy and will be of particular interest to newer people.

WITH THE RELEASE OF THE REQUEST FOR PROPOSAL WE NOW HAVE A GREATER INSIGHT INTO WHAT NESM ENHANCED SERVICES WILL LOOK LIKE ‘ON THE GROUND’.

AUDIENCE

 Managers / Teams – Those occupying specialist roles, recruited or seconded for the bid process.

Delivered on-line in 5 MODULES

  • Module one: The NESM Framework: panels and licences, payments and performance, and a job seeker journey through Digital and Enhanced Services – Wednesday 15  September 2021 at 2.00pm AEST
  • Module two: Mutual Obligation, Points Based Activation and the Targeted Compliance Framework – Thursday 16 September 2021 at 2.00pm AEST 
  • Module three: Programs and Assistance: an Introduction to the Employment Fund, wage subsidies, relocation assistance, and key activation point programs Work for the Dole, Career Transition Assistance and Employability Skills Training – Friday 17 September 2021 at 2.00pm AEST 
  • Module four: Outcomes. What is an Outcome? Why do we have Full and Pathway Outcomes? How do we know when a job seeker achieves an Outcome and what evidence do we need? – Monday 20 September 2021 at 2.00pm AEST 
  • Module five: Preparing for Your Proposal: A look at the selection criteria and a discussion with NESA’s Principal Policy Advisor Annette Gill about ‘what does DESE look for?’ – Tuesday 21 September 2021 at 2.00pm AEST 

FORMAT

Delivered on near consecutive days, in 5 on-line, 1 & ½ hour sessions, using Microsoft Teams

 

FacilitatorS

Damien Opolski – Senior Policy Advisor – National Employment Services Association (NESA) – will be delivering modules 1 to 5.

Damien has over 35 years of experience and depth of skills in all facets of Australian employment services. Earlier in his career Damien spent a number of years on the ‘front line’ working in the former Commonwealth Employment Service (CES). Damien estimates he has conducted over 10,000 job seeker interviews and worked with hundreds of employers. While working with the Department of Employment as Director of the Learning Centre Damien managed development of the training platform, training strategies and materials to ensure the 20,000+ professionals engaged in the delivery of Australian employment services received training to undertake their role. As a Senior Policy Advisor with NESA, Damien continues to support member organisations navigate contract requirements, with a strong focus on IT and cyber security, as well as continuing to develop front line practice as a regular workshop presenter for NESA. Damien is an excellent communicator, who enjoys interacting and sharing his system expertise with his audience; and he has a Bachelor of Economics from Adelaide University, as well as Diplomas in Training and Assessment, and Project Management. He’s also a qualified Teacher of English to Speakers of Other Languages.

NESA Staff Annette Gill

Annette Gill – Principal Policy Advisor – National Employment Services Association (NESA) – will be our topic expert for module 5

Annette Gill is a consultant with a wealth of experience in social policy, government relations, competitive procurement and operational management. Following her studies in Applied Psychology, Annette’s diverse career has spanned human services with roles focused on homeless youth, substance users, disadvantaged families, people with disabilities, survivors of sexual assault and the unemployed. Annette has worked with not-for-profit, private and local government organisations and has been involved in State and Commonwealth funded employment services since the early 1990’s.

Annette was the General Manager of a successful employment service organisation and later came to NESA where she worked for 10 years as the Policy Manager. Prior to commencing her current consultancy business, Annette held the role of Policy and Research Manager of Karingal, a large community and disability services organisation with annual revenue of approximately $100 m and which was part of the NDIS Barwon trial. In this role, Annette led the policy and research agenda as well as undertaking bid management contributing to organisational growth, particularly in its aged care and employment services divisions.

DURATION

Held on-line from 2.00pm to 3.30pm AEST on all 5 days

PRICING

FOR ALL 5 MODULES:
NESA members $720pp (per person)
Non-members $900pp

OR

PICK ANY MODULE:
NESA members $200pp per module
Non-members $300pp per module

All prices GST inclusive.

To register please email max croft

In your email please indicate if you would like to register for all 5 modules or for which single modules. If you are registering more than one person, please provide Max with a list of names and email addresses, and indicate whether they are registering for all 5 modules or for which single modules.

Dec
29
Wed
Hard Conversations and the relationship-building process @ On line
Dec 29 @ 3:00 pm – 4:00 pm

NESA Webinar Recording

For The Staff Of BOOST subscribers only

HARD CONVERSATIONS AND THE RELATIONSHIP-BUILDING PROCESS

Wednesday 29 December 2021

3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)

BOOST subscribers Register here

TARGET GROUP

All staff

SUMMARY

Hard or confrontational conversations are an inevitable part of the job of a front line employment services consultant, and are a critical moment in the relationship-building process. Getting these exchanges right is very important. Getting them wrong is unfortunately very easy.

Listen to Dr. Colin Harrison, as he explores the key issues underlying effective verbal communication in general, and in confrontational situations in particular.

WHAT YOU CAN EXPECT

  • How meaning works (you might be surprised!)
  • Communicative styles and their utility
  • The fight or flight response and how to manage it
  • The importance of altercentrism
  • Speaking with your ears (active listening strategies)

Understanding these things will position you better to deal with hard conversations in a way that allows you to remain calm and focussed. You should come away with strategies to put into place to improve your communicative behaviour, which will have a positive effect on your professional environment, your own peace of mind, and your effectiveness as a front line consultant.

Our expert

Dr. Colin Harrison

Colin holds a PhD in Neurocognitive Linguistics, and has 30 years 2019 experience in the domain of language and communication. He has been a tertiary educator, adult trainer and professional facilitator in Australia, the US and France, and is a Maître de Conférences with the French Éducation Nationale.

He has directed academic departments, run cultural adaptation workshops for multinational companies and managed international exchange programmes. He has a particular love for, and focus on effective interpersonal and cross-cultural communication.

Colin is the founder and Director of H C Maïa Services.

H C Maïa Services, based in Melbourne, Australia, offers professional writing, infographic, document preparation and business liaison services.

Ring 0490 042 256 to speak with Colin

 

OTHER

This recording will run for no more than an hour.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Jan
12
Wed
CONVERSATIONAL CONFIDENCE; CHAMPIONING MENTAL WELLBEING IN THE WORKPLACE @ On line
Jan 12 @ 3:00 pm – 4:00 pm

NESA Webinar - a free event

CONVERSATIONAL CONFIDENCE; CHAMPIONING MENTAL WELLBEING IN THE WORKPLACE

Wednesday 12 January 2022

3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)

TARGET GROUP

All staff

SUMMARY

Pleased register for the Conversational Confidence; Championing Mental Wellbeing in the Workplace webinar.

This webinar will explore how to build your confidence in having conversations focused on the mental wellbeing of your clients

The session will address the fears of what, when and how to communicate to a person who appears to be struggling.

This event if free to you because of the support of genU training. Please visit them here  

it will explore

  • Defining mental illness – Indicators of wellness and the vulnerability toward experiencing a mental illness.
  • Major Mental Illness categories affecting Australians and their prevalence.
  • Direct conversations to support those experiencing mental illness.
  • And, the next step on for you, and them.

Facilitator

JULES HADDOCK

Jules Haddock is an expert in the Mental Health industry, and a trainer with genU Training (RTO 5553).

An accomplished conversationalist in mental health education, Jules has an engaging and creative approach in helping communities understand mental illness and how to manage the invisible learning blocks and walls often confronted, in learning expeditions. She takes the myths and fictitious beliefs about mental illness, and weaves participants into developing safe and confident based approaches that can be used in supporting and maximising confidence in “the space” for both teacher and learner.

With gaiety and passion, she introduces us into an awareness of mental health literacy, recovery, and the importance of embracing strength based and person-centred learning for each student.

  • Principal Master Mental Health Instructor
  • President of Not for Profit Charity Art of the Minds
  • REACH Facilitator – Black Dog Institute.
  • Practicing Author and  Artist.

No cost to you. this event is supported by genU training

EVENT REGISTRATION

OTHER

This is a recording of the live webinar broadcast held in August 2021 . It is expected to run for no more than an hour.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Feb
9
Wed
Supporting the Recovery pathway of a person experiencing challenged Mental Wellbeing @ On line
Feb 9 @ 3:00 pm – 4:00 pm

Supporting the Recovery pathway of a person experiencing challenged Mental Wellbeing

Wednesday 9 February 2022

3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)

EVENT REGISTRATION

TARGET GROUP

All staff

SUMMARY

Recovery and mental wellbeing, takes on two dimensions where we need to understand the clinical needs of professional support and appropriate referrals. Just as importantly, is assisting a person to understand and grow, their person centered, strength-based model of recovery.
This session will equip you with understanding the importance of mental wellness, and the vital contributions we can offer a client in maximizing their employment and vocation pathways.
For our job seekers and ourselves, this means success through an increased engagement towards creating a model and awareness of mental wellness, contributing to positive steps of engagement.

WHAT YOU CAN EXPECT

  • Understanding Recovery in the context of mental illness
  • Demonstrating principles of Person Centred, Active Support and Strength Based support approached
  •  Tools and strategies to assist a client in their personal Recovery journey

Facilitator

Jules Haddock

Jules Haddock is an expert in the Mental Health industry, and a trainer with genU Training (RTO 5553).

An accomplished conversationalist in mental health education, Jules has an engaging and creative approach in helping communities understand mental illness and how to manage the invisible learning blocks and walls often confronted, in learning expeditions. She takes the myths and fictitious beliefs about mental illness, and weaves participants into developing safe and confident based approaches that can be used in supporting and maximising confidence in “the space” for both teacher and learner.

With gaiety and passion, she introduces us into an awareness of mental health literacy, recovery, and the importance of embracing strength based and person-centred learning for each student.

  • Principal Master Mental Health Instructor
  • President of Not for Profit Charity Art of the Minds
  • REACH Facilitator – Black Dog Institute.
  • Practicing Author and  Artist.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Feb
16
Wed
Dual Diagnosis- Intellectual Disability and Mental Health @ On line
Feb 16 @ 3:00 pm – 4:00 pm

Dual Diagnosis- Intellectual Disability and Mental Health

Wednesday 16 February 2022

3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)

EVENT REGISTRATION

TARGET GROUP

Frontline staff

SUMMARY

It is well accepted that people with disabilities face many barriers in vocation and employment pathways. Have you ever considered there is a HUGE barrier that we don’t, see? That is mental illness. This session will encourage you to be curious and responsive in thinking directly about mental wellbeing support beyond the presenting disability.

This session will equip you with understanding the importance of mental wellness, and the vital contributions we can offer a client in maximizing their employment and vocation pathways.
For our job seekers and ourselves, this means success through an increased engagement towards creating a model and awareness of mental wellness, contributing to positive steps of engagement.

WHAT YOU CAN EXPECT

  • Understanding Dual Diagnosis- When both a disability and mental illness are present
  • Operating within the frameworks of success
  • Appreciating communication requirements and tools for recovery support.

Facilitator

Jules Haddock

Jules Haddock is an expert in the Mental Health industry, and a trainer with genU Training (RTO 5553).

An accomplished conversationalist in mental health education, Jules has an engaging and creative approach in helping communities understand mental illness and how to manage the invisible learning blocks and walls often confronted, in learning expeditions. She takes the myths and fictitious beliefs about mental illness, and weaves participants into developing safe and confident based approaches that can be used in supporting and maximising confidence in “the space” for both teacher and learner.

With gaiety and passion, she introduces us into an awareness of mental health literacy, recovery, and the importance of embracing strength based and person-centred learning for each student.

  • Principal Master Mental Health Instructor
  • President of Not for Profit Charity Art of the Minds
  • REACH Facilitator – Black Dog Institute.
  • Practicing Author and  Artist.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Apr
13
Wed
Understanding psychosis (including Bipolar)and substance misuse @ On line
Apr 13 @ 2:00 pm – 3:00 pm

Understanding psychosis (including Bipolar)and substance misuse

Wednesday 13 April 2022

2.00pm AEST (1.30pm SA & NT and 12 noon in WA)

EVENT REGISTRATION

TARGET GROUP

All staff

SUMMARY

Supporting a person with complex needs can be difficult, but more so we when associate that support with stigmatized myths and fears around mental illness. This session will see you increase in empathy and confidence in supporting clients/consumers in their journey of vocation and/or employment.

WHAT YOU CAN EXPECT

  • Awareness of co-morbidity and prevalence in understanding mental illness support
  • Unpacking the myths associated with psychosis and substance use
  • Defining psychosis and recognizing the major signs and symptoms
  • Defining Substance Use problems
  • Unpacking referral and support options

Facilitator

Jules Haddock

Jules Haddock is an expert in the Mental Health industry, and a trainer with genU Training (RTO 5553).

An accomplished conversationalist in mental health education, Jules has an engaging and creative approach in helping communities understand mental illness and how to manage the invisible learning blocks and walls often confronted, in learning expeditions. She takes the myths and fictitious beliefs about mental illness, and weaves participants into developing safe and confident based approaches that can be used in supporting and maximising confidence in “the space” for both teacher and learner.

With gaiety and passion, she introduces us into an awareness of mental health literacy, recovery, and the importance of embracing strength based and person-centred learning for each student.

  • Principal Master Mental Health Instructor
  • President of Not for Profit Charity Art of the Minds
  • REACH Facilitator – Black Dog Institute.
  • Practicing Author and  Artist.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jun
9
Thu
NESA CEO Forum & Practitioners Conference
Jun 9 – Jun 10 all-day

NESA CEO FORUM AND
PRACTITIONERS CONFERENCE

THANK YOU!

Thank you to all of our valuable attendees, great speakers and workshop presenters, both in person and virtual. We hope you had the opportunity to catch up with old friends, connect with new colleagues, and network with like-minded thought leaders.

Event photos, recordings and presentations are now available – for attendees only. 

NESA CEO FORUM AND
PRACTITIONERS CONFERENCE

A New Era in Employment Services

NESA is proud to present two action packed days on 9 and 10 June 2022 at the Pullman Hotel in Melbourne and via virtual attendance. Networking drinks will be held on the evening of Thursday the 9th.

Our CEO Forum gives CEOs the opportunity to come together to share thoughts and experiences around transition and the 1 July Workforce Australia implementation. Guest speakers will include Mr Nathan Smythe, Deputy Secretary, Employment and National Workforce Group, Department of Education Skills and Employment.

The Practitioners Conference will feature a number of DESE presentations on topics including the latest transition advice, activation in Workforce Australia Services, the Workforce Australia Services Provider Performance Framework and licensing arrangements, and updates on ESS web 2.0 and the Learning Centre. DESE’s presentations will be supported by a booth where providers can discuss the types of things that DESE will track as part of their compliance monitoring. The Conference will also include presentations from some of our partners on strengthening employer engagement, addressing jobseeker barriers through integrating into goals, and the latest research on digitalisation of welfare to work.

Topics

Our Practitioners Forum offers a perfect opportunity for your staff to prepare for the challenges and opportunities ahead, with a range of sessions and workshops covering topics including:
• Welcome to Workforce Australia
• Workforce Australia Transition and Branding
• Activation and Points Based Activation System (PBAS) in Workforce Australia Services
• Workforce Australia Services Provider Performance Framework and Licensing Arrangements
• Supporting Complex Participants: A Workshop On Integrating Participant Barriers & Goals
• Workforce Australia Services – Quality and Assurance Analytics
• Tools of the Trade: ESS Web 2.0/Learning Centre
• Workforce Australia: the big opportunity for employer engagement
• The Digital Governance of Welfare to Work: Findings from the Interim Report
• Working with the States
• Optimising potential

SPEAKERS - CEO FORUM

DEPUTY SECRETARY EMPLOYMENT AND NATIONAL WORKFORCE GROUP, DESE Nathan Smyth is the Deputy Secretary for the Employment and National Workforce Group at the Department of Education, Skills and Employment. Nathan is responsible for the transformative change to the delivery of employment services including the delivery and implementation of the new employment services model, Workforce Australia. Nathan has also established the new workforce functions within the department and led the development of a range of measures to address the immediate workforce challenges caused by COVID-19 and support Australia’s economic recovery. The package includes a range of measures intended to build workforce capability and help Australians connect to meaningful employment and inform and empower industry to attract and retain employees. Prior to joining the Department of Education, Skills and Employment, he held a range of senior positions at Department of Infrastructure and Regional Development, the Department of Finance, the Department of Health, and the Department of Foreign Affairs and Trade. Nathan has a Political Science degree from the University of NSW and MBA from both the University of Sydney and the University of NSW.
Director and Co-founder of The Demographics Group Simon Kuestenmacher is a Director and Co-founder of The Demographics Group based in Melbourne, Australia. Simon holds degrees in geography from leading universities in Berlin and Melbourne and worked for several years as a business consultant with KPMG Australia. In 2017 Simon, with Bernard Salt, co-founded The Demographics Group. The group provides specialist advice on demographic, consumer and social trends for business. Simon has presented to numerous corporate and industry audiences across Australia and overseas on demographic trends, consumer insights and cultural change in Australia. His presentations and quirky observations are enjoyed by groups from the financial services, property, government, education, technology, retail and professional services industries, among others. Simon is a columnist at The New Daily newspaper and a contributor to The Australian newspaper; and he is also a media commentator on demographic and data matters. Simon has amassed 300,000 global followers on social media, reaches over 25 million people every month and ranks as one of the world’s Top 10 influencers in data visualisation. If you can’t get enough of data that explains how the world works, make sure to follow him on Twitter or any of his other social channels.
Founder and Director of Michelson Alexander Steve Michelson is Founder and Director of Michelson Alexander. He is a highly respected corporate advisor and political and national campaigning strategist. Steve has a diverse background in the private sector, politics and the law and was a key architect in the fight for marriage equality in Australia. Prior to founding Michelson Alexander, Steve spent six years as a trusted advisor to the Hon. Bill Shorten MP, then Leader of the Opposition. As Director of Caucus and Stakeholder Relations, he provided advice regarding highly complex policy, political and communications issues, often in sensitive media environments, and built networks with business, media, and the community. Steve holds a Bachelor of Arts and Bachelor of Laws from the Australian National University where he was awarded a full CAS Hawker Scholarship, and a Master of Laws at Melbourne Law School where he was awarded the Frank Pinkerton Scholarship. Steve is currently on the committee of Wallara Disability Australia and is a member and avid supporter of the Geelong Football Club. Steve thrives in complex stakeholder and issues rich environments. He currently advises several government agencies and ASX companies and is committed to achieving practical outcomes for clients.

SOCIAL CHANGEMAKER

A social changemaker, Corinne has helped shape the impact investing and social economy landscape in Australia through critical roles with Jobsbank, Impact Investing Australia, Good Shepherd Microfinance, The Difference Incubator, The Australian Sustainable Finance Initiative, and others.

A Churchill Fellowship (2009), and MoneySmart Award recipient (2013) with a Master’s in Environmental Science, Corinne is driven by a sense of fairness and social justice to create spaces where business and positive impact intersect.
Corinne is passionate about ensuring commercial organisations effectively integrate inclusive employment and social procurement into their business. Recently, she founded an award-winning social enterprise where she developed solutions to help vulnerable consumers access fair and affordable finance.

Lecturer in Political Science in the School of Social and Political Sciences, University of Melbourne.

Michael McGann is Lecturer in Political Science in the School of Social and Political Sciences, University of Melbourne. He specialises in the governance of welfare and active labour market policies, with a particular focus on issues related to the contracting out and marketization of public employment services. He is the co-author of Buying and Selling the Poor: Inside Australia’s Privatised Welfare-to-Work Market (Sydney University Press, 2021) and his research has appeared in international journals including Public Administration, Administration and Society, Journal of Social Policy, Social Policy and Society, Policy Sciences, and Politics & Policy.

Associate Professor in Social Policy and Research at the University of New South Wales (Sydney, Australia).

Siobhan O’Sullivan is Associate Professor in Social Policy and Research at the University of New South Wales (Sydney, Australia). Her research focuses on the delivery of contracted employment services in Australia, the UK, and around the world. She has a broad interest in the welfare state and ‘mission drift’ as well as an ongoing interest in animal welfare policy and environmental ethics. She is the co-author of several books on street-level bureaucracy and the governance of welfare-to-work, including Getting welfare-to-work: Street-level governance in Australia, the UK, and the Netherlands (Oxford University Press, 2015) and, most recently, Buying and Selling the Poor: Inside Australia’s Privatised Welfare-to-Work Market (Sydney University Press, 2021).

SPEAKERS - PRACTITIONERS CONFERENCE

KEYNOTE SPEAKER

“A tour bus is a petri dish of human behaviour, and is the best way to get to know exactly how to work with all different types of people”

How do you go from being an industry trainer and leader across Europe for Contiki Holidays to being one of the most sought after keynote speakers and professional trainers in Australia and the Asia Pacific? That is the question asked often of Mark and the answer he says is simple, it is all about understanding people. Understanding how they behave, think and make the choices they do, both professionally and personally.

As an experienced motivational keynote speaker it’s this understanding that has seen Mark hold senior and strategic leadership development roles for major global players across the Asia Pacific and Europe and led to him to being invited to work on projects design and implement sales strategies and bespoke methodologies for billion-dollar sales teams across the globe. Add to that some serious hard work and that is how in twenty years Mark has moved from connecting with people in Europe to connecting with people in their own lives, all as a guest speaker and trainer.

ASSISTANT SECRETARY, FUNDS AND PAYMENTS BRANCH

Quyen Tran is the Assistant Secretary, Funding and Payments Branch, Workforce Australia for Individuals Division in the Department of Education, Skills and Employment.

Since joining the department in 2008, Quyen has held a number of senior leadership roles driving major reforms in school funding, quality teaching, supporting the National School Resourcing Board, and more recently, driving reforms in the delivery of employment services. Quyen has worked across a broad range of public policy issues within Government including issues of social policy, aviation and maritime security, National Broadband Network impacts on schools and infrastructure.

Quyen holds a Bachelor of Economics and a Bachelor of Actuarial Studies from the Australian National University.

ASSISTANT SECRETARY, EMPLOYMENT SERVICES TRANSITION BRANCH Belinda Catelli is an experienced senior executive in the Department of Education, Skills and Employment with over 17 years’ experience in developing and implementing policy and managing programs across the Schools, Skills, Child Care and Employment sectors. As Assistant Secretary, Employment Services Transition Branch, a role she has been doing for the past year in the lead up to Workforce Australia, Belinda has led the development of the overarching strategy and operations of transition arrangements from jobactive services and the New Employment Services Trial to Workforce Australia services. This includes the planning and coordination of transitional arrangements for participants, providers and businesses along with contingency planning and risk mitigation strategies. Belinda takes a client-centric approach to her work and enjoys engaging with stakeholders and collaborating with her peers and across all levels of Government to achieve a mutually beneficial outcome. Some of Belinda’s achievements include successfully designing and implementing new Schools and Skills programs and child care payments’ reforms. She is most proud of her work in assisting the Government support children, families and the child care sector significantly impacted by natural disasters and COVID-19.
Director, Provider and Program Performance Branch Liam has led teams across a range of government reforms including the Jobs For Families Package, the Gonski 2.0 review, and Workforce Australia. As the director of the Performance Framework section, Liam has led the development of the Workforce Australia Employment Services Provider Performance Framework.
DIRECTOR, ACCESS AND PARTICIPATION BRANCH Sonya McCarthy is the Director and Product Owner of the Points Based Activation System (PBAS), a key element of Workforce Australia which will give greater personal responsibility and choice to participants in how they manage their mutual obligations. Sonya has over 30 years’ experience in the Department of Employment, starting her career as a trainee working on the front counter at the Commonwealth Employment Service. Sonya has significant experience in the Australian Public Services in areas of operational policy development, implementation and program management. She has extensive experience in leading large implementation of change programs. Throughout her career, Sonya has had the privilege of implementing over 15 new employment initiatives and led the Transition to jobactive in 2015. At the forefront of her mind when implementing programs or initiatives is the experience of the job seeker. Sonya is passionate about the work that she does, striving to support vulnerable Australians and their families when they need it most to help them to achieve their employment goals.

CEO, CREATING NEW PATHWAYS

Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years, she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. She is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional and has worked as a psychotherapist in employment services for over 8 years. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.

DIRECTOR, QUALITY ASSURANCE AND RISK MANAGEMENT BRANCH Sean Mullins is the Director of the Assurance Insights team that uses data to identify, investigate and categorise behaviour in employment services. Sean has worked in and led a number of data teams across the department including surveys, performance measures, employment forecasting, data management, all with an analytical focus.
DIGITAL SOLUTIONS DIVISION Heath Keighran is the Managing Director of Brand Experience at Dripping Agency. Heath is currently working in the Department of Education, Skills, and Employment (DESE) as the design lead for the Provider Experience Platform. Before joining DESE, Heath led several digital transformation projects across the Government and the Private sector. He received an Australia Day award for his commitment to improving the lives of veterans and their families while leading the design team for the MyService digital platform, at the Department of Veterans’ Affairs. This project was awarded the 2018 Australian Institute of Project Management ACT project of the year. Heath later moved to lead the design team for Consumer Data Rights (open banking), a new initiative to give people more control over their data. Designing the Data Recipient portal and the Conformance Test Suite portal, a project that brought banks, financial institutions, and government together securely. Heath is heavily involved in the design community, creating ExBeerience chats, a space to share design stories and try new beers. Heath, along with Peter Hollmann created and hosts, What Created the Creative podcast, a raw and authentic dive into the backstories of today’s creatives.
DIGITAL SOLUTIONS DIVISION Dimitar Dimitrovski is the Assistant Secretary of the Digital Security and Operations Branch, which includes several sections including Operational Security, Release Management and System performance. Dimitar has worked across a number of technical areas, and has led IT Development teams, technical support teams and dedicated integration/framework teams.

FOUNDER & DIRECTOR,
PROSPERT CONSULTING & TRAINING

Prospert was founded by Paul Diviny whose experience includes 30 years in sales, marketing and operations management including line management in employment services. Paul has consulted with ASX200, multinationals, Government departments, training providers, not for profits as well as small and medium enterprises.

Prospert believes that every job seeker and employer should have access to quality employment services which enable them to find meaningful and sustainable work and grow their businesses, respectively. Our name reflects our promise to employment service providers and their customers alike – “you prosper from our expertise”.

Prospert brings together experts in training, coaching, consulting, and tendering to increase the capacity of the employment services sector to better meet the needs of its customers, while also building strong organisational reputations and sustainable businesses.

Prospert’s specialist services include:
• Training and coaching with a focus on employer engagement
• Tender management from business cases, to bid preparation & writing, and transition to new contracts
• Consulting and strategic advice to manage risk and diversify revenue

Prospert’s talented team comprises experienced industry professionals with deep subject matter expertise including expert trainers and mentors, strategic project managers, business analysts, tender writers and various subject matter experts.

DEAKIN UNIVERSITY Jo Ingold is an Associate Professor of Human Resource Management at Deakin Business School. She has spent two decades working in the area of employability and skills services, including in UK central government and in the non-profit sector. Her academic research focuses on employability and skills programs (particularly employer engagement); and the workplace inclusion of under-served labour market groups, specifically people with disabilities. Jo has been awarded a number of UK research council grants and Australian industry and government grants and is currently evaluating a number of employment-related initiatives in Victoria, New South Wales and South Australia. Jo has published academic articles in a range of top-ranked academic journals and is currently an Editor of the academic journal Work, Employment and Society. She is a member of the Deakin Centre for Refugee Advocacy, Employment, Training and Education (CREATE), which focuses on supporting people with a refugee background into meaningful employment. She is a Fellow of the Institute of Employability Professionals, a Certified Australian Human Resource Institute practitioner, a Fellow of the Higher Education Academy and a Fellow of the Royal Society of Arts. She co-chairs the UK Employment Related Services Association’s Employer Engagement Forum and is co-editor of a forthcoming book on the topic of employer engagement in active labour market programs commissioned by Bristol University Press (publication early 2023).
ASSISTANT SECRETARY, EMPLOYMENT SERVICES BRANCH Ms Robertson is the Senior Executive responsible for Employment Services Programs in the Workforce Australia Provider Support Division. The focus of this branch is on the management of the ParentsNext Program, Transition to Work, Time to Work Employment Service, ReBoot and overarching responsibility for the whole Workforce Australia Program. Ms Robertson has over 25 years of experience with the Australian Government. She joined the Department of Education, Skills and Employment in 2017 and has held a range of senior roles in government departments including the Department of Health and the National Health and Medical Research Council.

POSTDOCTORAL RESEARCH FELLOW

Dr Sarah Ball is a Postdoctoral Research Fellow working on the ARC Linkage Project titled ‘The new digital governance of welfare-to-work’. Prior to this she completed her PhD at the Institute of Social Science Research at the University of Queensland. Her research explored the use of behavioural insights and experimental methods in the development of social policy in the Australian Federal Government. Prior this she worked for 5 years in the Australian Public Service, where she developed a deep interest in public administration, knowledge sharing and evidence-based policy.

Senior Lecturer, La Trobe University Dr. Phuc Nguyen is a Senior Lecturer at La Trobe University, Australia. Before joining La Trobe University in 2018, Dr Phuc Nguyen was a lecturer at the Foreign Trade University in Vietnam, and a research fellow at the University of Melbourne (Australia). She also worked as an import-export specialist. Her current research interests include welfare state, especially the delivery of employment services; and service supply chain management. She has published three book chapters and nearly 20 journal articles in Public Management Review, Journal of Social Policy, Public Administration, Journal of Social Policy and Administration, Australian Journal of Political Science and Third Sector Review.

CEO and Founder
Bounce Australia/Bounce USA

The CEO & Founder of Bounce Australia, Maria Smith is a communications and behaviour change expert with over two decades of experience in workforce engagement and activation. She is the creative force behind the Bounce Program and the Bounce Job Coach Certification, two transformational wellbeing & work-readiness programs credited with impacting the lives of thousands of people across the world. Since 2006, Maria has grown Bounce to become a globally recognised company by expanding her programs into the USA, the UK and New Zealand.

Maria’s in-deep knowledge of wellbeing science and her unique skills in emotional intelligence, behavioural nudging and positive psychology are the cornerstone of Bounce’s training programs and make her highly sort-after for executive-level coaching and mentoring. Recognised for her energetic communication style and her dynamic story-telling ability, Maria delivers highly impactful content, backed up by scientifically proven methodologies that are guaranteed to bring greater self-awareness and influence behaviour change in the most positive way.

Passionately dedicated to personal growth and development, Maria holds a Bachelor’s Degree in Social Science, a Diploma in Positive Psychology, a Master’s in Business Administration (MBA) specialising in Managing and Leading People, and is currently completing a Masters of Applied Positive Psychology (University of Melbourne).

General Manager Bounce Australia As the General Manager of Bounce, Kelly has an extensive background in working with the long term unemployed and employers to build strong relationships and sustainable employment solutions, with 12 years working in employment services in frontline and senior management roles. Kelly is highly experienced in strategy development, planning and project management. She is a trusted expert in career development and business relations and effectively manages the industry partnerships Bounce has with RTO’s, employment service providers and corporate companies. Kelly is also a skilled human resources manager, taking a pro-active and meaningful approach to building relationships and leading people to see potential, explore ideas and innovate for solutions. Kelly holds a Bachelor of Commerce and is currently completing a Masters in Business Administration specialising in Information and Knowledge Management.

Event Details

VENUE

PULLMAN MELBOURNE, ALBERT PARK
65 Queens Rd, Albert Park VIC 3004

CEO FORUM

Thursday 9 June 2022
8.30am Registrations Open
5.00pm Forum Closes

NETWORKING DRINKS

Thursday 9 June 2022
Time: 5.00pm - 7.00pm

PRACTITIONERS CONFERENCE

Friday 10 June 2022
8.00am Registrations Open
9.00am Welcome to Country
5.00pm Conference Close

Cost

NESA Member

CEO FORUM
$ 699
00
per registrant
  • Attendance at the CEO Forum
  • Complimentary attendance at Networking Drinks
  • Prices are inclusive of GST

NESA Member

PRACTITIONERS CONFERENCE ONLY
$ 999
00
per registrant
  • Attendance at the Practitioners Conference Only
  • Prices are inclusive of GST
  • .

NESA Member

NETWORKING DRINKS ONLY
$ 99
00
per registrant
  • Attendance at the Networking Drinks Only
  • Prices are inclusive of GST
  • .

NESA Member

CEO FORUM + PRAC CONFERENCE
$ 1698
00
per registrant
  • Attendance at the CEO Forum and Practitioners Conference
  • Complimentary attendance at Networking Drinks
  • Prices are inclusive of GST

NESA Member

NETWORKING DRINKS + PRAC CONFERENCE
$ 1098
00
per registrant
  • Attendance at the Practitioners Conference
  • Attendance at the Networking Drinks
  • Prices are inclusive of GST

NESA Member

VIRTUAL REGISTRATION
$ 749
00
per registrant
  • Access to all sessions presented live virtually
  • Ability to ask real-time questions of presenters available during live sessions
  • Prices are inclusive of GST

NON Member

CEO FORUM
$ 839
00
per registrant
  • Attendance at the CEO Forum
  • Complimentary attendance at Networking Drinks
  • Prices are inclusive of GST

NON MEMBER

PRACTITIONERS CONFERENCE ONLY
$ 1249
00
per registrant
  • Attendance at the Practitioners Conference Only
  • Prices are inclusive of GST
  • .

NON MEMBER

NETWORKING DRINKS ONLY
$ 119
00
per registrant
  • Attendance at the Networking Drinks Only
  • Prices are inclusive of GST
  • .

NON MEMBER

CEO FORUM + PRAC CONFERENCE
$ 2088
00
per registrant
  • Attendance at the CEO Forum and Practitioners Conference
  • Complimentary attendance at Networking Drinks
  • Prices are inclusive of GST

NON MEMBER

NETWORKING DRINKS + PRAC CONFERENCE
$ 1368
00
per registrant
  • Attendance at the Practitioners Conference
  • Attendance at the Networking Drinks
  • Prices are inclusive of GST

NON MEMBER

VIRTUAL REGISTRATION
$ 1149
00
per registrant
  • Access to all sessions presented live virtually
  • Ability to ask real-time questions of presenters available during live sessions
  • Prices are inclusive of GST

THANK YOU TO OUR SPONSORS AND EXHIBITORS

genU Training

NETWORKING DRINKS SPONSOR

As a national registered training organisation our primary purpose is to deliver quality education and training to assist all members of the community to reach their employment goals.

Our job ready microcredential courses assist learners to develop core skills and to build the knowledge and confidence they need to enter the workforce. Our valuable industry connections with key employers and labour hire firms enable us to support our learners beyond their training.

We believe that everyone should have equal access to quality education and training.

ALFFIE

MC SPONSOR

Placing the right person into the right course is critical to achieving a successful participant outcome.

This is why alffie empowers people to tailor programs to meet their individual needs — in-line with the new Workforce Australia contract.

We do this through our custom-built technological and digital solutions, including our dashboards, alffie app, local labour market tools and post-placement support application.

alffie’s training programs provide participants with the skills, knowledge and practical experience they need to gain and sustain employment.

Select from our range of full courses, accredited micro-credential skill sets, employability skills modules and skills in demand employment training programs.

CVCheck

CVCHECK

Since 2005, CVCheck has helped nearly 1,000,000 individuals and over 30,000 employers to meet the demands of regulatory environments.

Our systems help thousands of employers across Australia and New Zealand make the most of their people. We partner with large and small businesses that want to hire the best workforce and ensure they meet all regulatory and company requirements.

CVCheck’s range of pre-employment checks are ideal for individuals looking to be job-ready and employers who need fast and accurate background checks on new and existing staff.

MARSH

Marsh are the world’s largest Insurance Broker and have been affiliated with NESA and its members for 15 years. We would love the opportunoty to provide a free Insurance and Risk Review when your organisation is looking for a second option. We currently have in excess of 100 clients on our books who work in the employement services sector.

NESA

NESA As the national peak body for the employment services sector, NESA is continually evaluating how we can enhance our support to members. We invite you to visit the NESA booth and share your suggestions with our team. Our booth will be highlighting NESA’s membership benefits and services, NESA Consulting and NESA Professional Development. If you’re not a NESA member, we’d love to meet you and talk about what NESA can do for you and your organisation.

CONTACT US

Registration Enquiries

Prateek Pahwa
+61 3 9624 2307

Jul
20
Wed
The NESA Community Development Program Forum
Jul 20 @ 8:30 am – Jul 21 @ 5:00 pm

NESA Community Development
Program Forum

Supporting strong delivery now & stronger design for the future

NESA MEMBERS ONLY EVENT!

It has been over twelve months since Community Development Providers (CDP) providers have had a chance to come together and discuss innovations, opportunities, and challenges within the program.

During that time, we have seen a range of policy and program decisions implemented, and the election of the Albanese Government.

Over the next twelve months, there are opportunities to improve the way we support job seekers and employers in remote communities.

The opportunity also exists to contribute to the design of a new approach to remote employment services.

NESA Events RSAS National Conference

Providers should attend to:

• Connect and network with other service providers

• Hear from the Department on the current policy and program parameters affecting remote employment services

• Inform and shape NESA’s policy contribution to the redesign process

MORE INFO COMING SOON!!

Event Details

VENUE

CANBERRA SOUTHERN CROSS CLUB
92-96 Corinna St, Phillip ACT 2606

FORUM

2 DAY EVENT
Wednesday 20 & Thursday 21 July 2022
8.30 - 9.00 Registrations
9.00 - 5.00 Forum

PRICE

NESA MEMBERS ONLY
$599.00pp
GST inclusive

CONTACT US

Alicia Weiderman
0432 919 899
aliciaw@nesa.com.au