NESA Webinar
Building Stronger Teamwork
Monday 15 February 2021
3.00pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT and 12 noon in WA)
Target Group
All staff
Summary
The Building Stronger Teamwork webinar is an interactive and highly practical session designed to provide your leaders with a range of simple and effective tools and methods they can use for creating strong teams, improving teamwork, and improving performance.
Mike will fill your toolbox with a range of resources you can easily pull out during daily huddles, team meetings, group discussions, one on one’s and any other time you interact with your team.
WHAT YOU CAN EXPECT
- Creating stronger team connections
- Improving the way staff work together
- Boosting team performance
FACILITATOR
Mike Symonds
With over 15 years experience in ‘Building Stronger Teams, Boosting Staff Engagement and Creating Positive Workplace Cultures’, Mike has worked with some of Australia’s leading businesses. His highly interactive and practical approach is guaranteed to leave you INSPIRED, ENERGIZED and MOTIVATED to implement key learnings straight away!
COST
OTHER
This live broadcast will include ample Q&A time and is expected to last no more than an hour (if we do go over time and you must leave, then you will be sent a link to the recording). Registrants will receive a PDF copy of the presentation and a certificate on completion.
NESA 2 part Coaching Program
Managing Challenging and Aggressive Client Behaviour
Tuesday 16 February and Wednesday 3 March 2021
Starts at 3.00 pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT and 12 noon WA)
Target Group
All staff
Summary
When working with people from different walks of life on a daily basis, and often requesting them to undertake activities they may not be enthusiastic about, some level of challenging behaviour is inevitable. This is a two session on line coaching program designed to build skills in dealing effectively with challenging behaviour from an employment service industry perspective.
The coaching program aims to provide you with all the skills to help you understand and deal with the challenges of a modern-day client-centred employment service. Participants will acquire knowledge on how to enhance their communication techniques and to avoid conflict in the workplace. The model of delivery for this coaching program requires ‘learning by doing’, an active learning approach, whereby participants are expected to contribute to the discussion of techniques and to consider alternative and innovative approaches.
WHAT YOU CAN EXPECT
Session one: Self-management, resilience, and communication & listening skills: Tuesday 23 February 2021 at 3.00 pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT and 12 noon WA)
- Understand the principles of how to self-manage and remain resilient in confronting situations.
- How to maintain safe limits and set client expectations.
- Understand how good communication can influence people.
- Learn how to develop effective listening skills and assist clients to develop new skills in communication
Session two: Barriers and limiting client behaviour, responding effectively, and maintaining personal and others safety: Wednesday 3 March 2021 at 3.00 pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT and 12 noon WA)
- Understand the barriers to effective communication and how to maintain limits on client behaviour
- How to recognise and deal with clients effectively when you feel like you are being provoked.
- Have opportunities through case examples to link theory to practice and application for a safe environment.
Other
Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time.
A PDF copy of the presentation will be distributed to all registrants.
Once the series has been completed, participants will receive a Certificate of Completion.
FACILITATOR
Matt Luttrell
With many years experience managing hotels in Melbourne and Geelong, and over ten years experience in Employment Services in both front line and management roles, Matt has seen it all. He has worked in priority regions where high levels of anti-social behaviour are prevalent.
Matt is educated and experienced in conflict management believing that the real secret is to be able to identify a challenging situation and effectively communicate with the individual to gain a mutually agreed outcome.
COST
NESA Webinar
Getting Past the Fear of Employer Objections
Wednesday 24 February 2021
12 noon AEDT (11.30am SA, 11.00 QLD, 10.30am NT and 9.00am WA)
Target Group
All staff
Summary
Join Peter Holtmann as he discusses what you need to do to make an impact with employers. Hear about what employers think, and how value adding and educating employers will get your job seekers / participants to the front of the queue.
WHAT YOU CAN EXPECT
- Why it is a must to prepare the job seeker before the contact
- Researching employer needs
- Develop a tailored offer for employers
- Making the initial phone contact with employers
- Sell the benefits of job seekers to employers
- Respond to frequently stated objections
- Working in with the employer
FACILITATOR
Peter Holtmann
Peter is passionate about being a leader of management teams who want to drive innovation and to inspire communities with their own causes, visions and missions. He uses excellent risk management processes to manage programmes from the highest levels of governance to the daily pursuits of individuals.
Peter is very comfortable in the community sector, where he has helped organisations to undergo change, to commercialise their visions and to build government relations. He has ticked all the big boxes including restructuring, rebranding, mergers, acquisitions, and organisational change. He enjoys presenting to audiences on the technological and philosophical requirements of the industry he is engaging in.
His mantra: motivation is everything, passion is essential, commitment is not an option, leadership is an expression of these ingredients.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants, and a certificate to attendees.
NESA Webinar
Thursday 25 February 2021
Change Your Brain for Habits of Excellence
3.00pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT and 12 noon in WA)
Summary
Habits are necessary – they help us to function effectively in an increasingly fast-paced and complex world. But are our habits helping or hindering our effectiveness and productivity?
This highly practical and enlightening webinar has a powerful message for anyone who wants better results from their time. It will leave participants feeling empowered to make changes in those areas that have been keeping them stuck in ineffective habits and routines.
WHAT YOU CAN EXPECT
- Understand why habits are hard, but not impossible, to break and change for good
- Explore how our brains create and embed habits
- Identify the 3 critical elements of a habit and which one to change for success
- Identify those killer habits that are robbing you of your productivity
- Learn practical, workable strategies for developing and maintaining your focus and attention
- Come away feeling inspired to action by applying the H.A.B.I.T. formula for greater productivity, a healthier lifestyle and a real sense of achievement
FACILITATOR
Clare Edwards
Clare is a change-maker. She helps organisations to tap into the collective potential of their people so that they can master personal leadership, thrive in change and stay fully engaged.
A passionate storyteller and inspiring speaker, Clare takes her audiences on an experiential journey, leaving them filled with new insights, keen to know more and motivated to change.
Clare’s corporate background spans 2 decades of working in senior management roles with global IT companies, surviving the dot com ‘boom and bust’ of the early millennium and thriving in complex, fast-paced change environments.
Clare makes the complex simple. She has studied neuroleadership extensively and brings theory and concepts to life helping people to uncover the full potential of their amazing brain and its ability to change – without the psychobabble.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants, and participants a certificate.
NESA Webinar
Substance Affected - What You Should Be Aware Of
Friday 26 February 2021
3.00pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT and 12 noon WA)
Target Group
All staff
Summary
Listen and interact with Sharon Mamo as she comprehensively discuss and answer your questions on substance abuse. Sharon will discuss the range of and the effects of using current day illicit drugs and alcohol. Sharon will offer pragmatic tips and advice on how to work with affected clients.
WHAT YOU CAN EXPECT
- Case Study and the Solution
- The effect on the brain
- Comparison of drugs
- Types of drugs
- The signs
- Addiction, what is it?
- The effects on health
- Your values and attitudes
FACILITATOR
Sharon Mamo
Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for over 8 years. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.
Psychotherapist and Social Sciences & Trauma Professional, Counselling & AOD Specialist.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants, and a certificate of attendance to all participants.
NESA Webinar
Reverse Marketing with Intent
Wednesday 10 March 2021
3.00pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT and 12noon WA)
EVENT REGISTRATION
MEMBERS AND NON MEMBERS
TARGET GROUP
Frontline staff
SUMMARY
In this webinar Linda Pierson will discuss reverse marketing strategies to place priority job seekers into the hidden job market.
The focus is on making contact with specific employers. It will explore getting the job seeker and employment services practitioners ready to make a reverse marketing call, and how to manage the call including handling objections.
The focus of this webinar is not on vacancy development for job matching.
So what can you expect?
It will cover becoming ‘one with the employer so that we understand the fit with the employee and the new opportunity that presents. Reverse marketing isn’t all about providers getting a placement, it’s much bigger than that! The placement is the result – the real key is understanding what the employer is looking for and matching a strong candidate to an opportunity.
WHAT YOU CAN EXPECT
- Preparation is key
- Be in a positive mindset
- What approaches have the best results
- What to look for, what to listen for
- What is the best way to respond to objections
Facilitator
Linda Pierson
Linda Pierson is a highly skilled and well-regarded coach & trainer for Bounce Australia in the employment services sector. Her coaching, training, management and leadership experience includes seven years as a Bounce trainer and ten years in project & senior management roles with Australia Post and Major Change.
Linda’s strengths as a coach come from her diverse lived-experiences and professional qualifications and training. Her passion for helping people and unique skills have seen her deliver the Bounce Program within employment services across the country in face-to-face training rooms and online through virtual classrooms for many years. She is a dynamic change-agent, with a talent for leading people through change with positivity and courage. Her ability to effortlessly and elegantly influence and motivate people to achieve peak performance makes her highly sort-after as a coach. Linda is a member of the International Coaches Guild. She has several qualifications, including Certificate IV in Training and Assessment, NLP, Human Behaviour Profiling (EDISC), and Mental Health First Aid, and she also speaks fluent French.
cost
OTHER
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Webinar
Building Rapport In 23 Seconds
Tuesday 16 March 2021
12 noon AEDT (11.30am SA, 11.00 QLD 10.30am NT and 9.00 in WA)
EVENT REGISTRATION
MEMBERS AND NON MEMBERS
TARGET GROUP
SUMMARY
WHAT YOU CAN EXPECT
- Why it all starts with mindset
- Why the first 23 seconds is crucial to creating a good impression
- Introduction to Emotional Intelligence
- Understanding the four personality types (DISC)
- How to captivate your prospect’s attention
- Timing your pitch perfectly
- Learn to decrease the amount of rejections
- Understand the client’s psychology and mindset.
Facilitator
RAIMOND VOLPE
Raimond Volpe is an established and experienced Sales Trainer. He has over 25 years sales experience in finance, recruitment and pharmaceutical industries. He was the #1 BDM at Toll People for two years in a row, winning the National Finance Industries, BDM of the Year Award. Prior to sales, he was the director of Five Finance, a mortgage broking and insurance company that won many awards including the Allianz & Tower Finance Broker Company of the Year Award in 2007.
Mindset plays a big part in Raimond’s sales training, as the right attitude is an integral part in a successful sales process.
Raimond is an International Best Selling Author in the Self-Help industry, with his book ‘Success For Living’ . Shortly after it’s release, it became an international bestseller in x5 countries. Since then, it has been number #1 in Australia in the Self Help Category for many months in a row.
Raimond believes that with a solid sales process, winning attitude and advanced selling skills, excellence can be achieved in any industry.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate of attendance for all participants
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Webinar
Case Notes - the Good, the Bad and the Very Good
Wednesday 17 March 2021
3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)
EVENT REGISTRATION
MEMBERS AND NON MEMBERS
TARGET GROUP
Frontline staff
SUMMARY
WHAT YOU CAN EXPECT
- Key components of case notes – what should all case notes have in common
- Templates – useful or not? What to be aware of when following your organisations template, if provided.
- Being objective. Ensuring that case notes are factual.
- Details!! Relevant and demonstrate service provided to the client/candidate/job seeker
- If it isn’t noted in the system then it didn’t happen
Facilitator
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Webinar
PPS - Being Prepared for Job Fallouts
and Moving Them Back into Work
Monday 22 March 2021
3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)
EVENT REGISTRATION
MEMBERS AND NON MEMBERS
EVENT REGISTRATION
MEMBERS AND NON MEMBERS
TARGET GROUP
Frontline staff.
SUMMARY
This webinar session will provide you with tools, AND risk management principles, that can assist you to respond to participant job fallouts.
Our trainer Rebecca Herbertson will explore the Post Placement Support (PPS) process, a preventative fallout PPS Plan, a Time Line of Support; identify potential weaknesses, and employer involvement, and explore how these can be communicated. Rebecca will finish up the session with an exciting Fallout Response Team strategy.
WHAT YOU CAN EXPECT
- A Risk Management Approach
- Preventative measures and considerations
- Fallout measures and rolling them out
Facilitator
Rebecca Herbertson
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years experience working in Employment Services and ten years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients.
Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development.
Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.
cost
OTHER
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
New Starters -
Introduction to Australia's Employment Services Sector
Tuesdays 23 and 30 March - Starts 3.00pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT, and 12 noon WA)
Wednesday 7 April - Starts 2.00pm AEST (1.30pm SA & NT, and 12 noon WA)
EVENT REGISTRATION
MEMBERS AND NON MEMBERS
TARGET GROUP
New Starters in the Employment Services Sector
SUMMARY
Hit the ground running; for the new starters in the Employment services
The coaching program is designed to assist your new starters (regardless of which program) to quickly gain an understanding of our employment services sector, and to gain skills and knowledge to help them work with the big numbers of participants entering into the programs.
Over 3 webinar sessions, Damien Opolski will comprehensively introduce staff to the programs and components that make up todays employment services industry. We will look at how employment services have evolved, and see what is required to achieve results in a rapidly changing labour market. We will look at the role of Services Australia in assessing and referring job seekers to programs, and the role of providers in developing the Job/Participation Plans that underpin services and ensure job seekers can meet their mutual obligation requirements.
Regardless of which program you are recruiting (or recruited) for, our New Starters- Introduction to Australia’s Employment Services Sector series will perfectly complement your own induction programs.
WHAT YOU CAN EXPECT
The Intro to Employment Services coaching program has been developed by Damien Opolski. Damien has a background in delivering employment services and for a number of years managed the Departments Learning Centre. He has designed the program to help new starters better understand the context and concepts of the government’s approach to employment services. It gives new starters an opportunity to better learn the ‘big picture’ and where they sit.
Session 1: An overview of today’s employment services programs – Tuesday 23 March 2021 at 3pm AEDT
looks at how services have evolved as the labour market has changed. We get an overview of today’s suite of programs and how the programs are tailored to the different client groups. We look at the concept of Mutual Obligations and the role of employment providers in assessing and working with job seekers to meet the objectives of work, engagement and participation. We look at the future of services and how digital servicing is expected to play an increasing role for some job seekers, with enhanced face to face servicing for those likely to benefit from a case management service.
We look at the features which are common across all programs:
- The role of Services Australia in triaging jobseekers to appropriate services through JSCI, ESAt and JCA assessments, and determining a job seekers MOR
- We learn how some clients, such as vulnerable youth and those who are at risk of retrenchment, can access services
- We look at the role of the provider in assessing vocational and non-vocational characteristics and negotiating the ‘contract’, or Job Plan, that underpins services.
- We talk briefly about the role of service fees and outcome fees, and how the Departments assess provider performance for efficiency, effectiveness and quality.
Session 2: The Australian labour market – yesterday, today and tomorrow – Tuesday 30 March 2021 at 3pm AEDT
looks at our evolving labour market and opportunities for our clients. We look at causes of unemployment and LTUE, and how the labour market has changed as a result of automation, efficiency and globalisation. We look at the data which tells us about the types of work that our clients tend to find. Most importantly, we look at trends in the labour market which inform us about the future of work and opportunities for our client base.
Session 3: Mutual Obligation Requirements and the Job Seeker and Targeted Compliance Frameworks – Wednesday 7 April 2021 at 2pm AEST
looks in more detail at MOR and compliance. We look in more detail at part-time and full-time MOR and how job seekers can meet their MOR. We introduce new starters to the TCF- the concept of demerits and the use of income support suspension to keep people engaged.
In addition, new starters have the opportunity to tap into Damien’s 35 years of experiences in the sector.
Facilitator
Many of you will know Damien from his time as the director of the Department’s Learning Centre. Over the years he has played a key role in the delivery of both policy and systems information, training and performance management. If you have been in the sector for a while you would most likely seen him at an information session or heard him via webinar.
In this role he was responsible for the performance of up to 150 staff.
Earlier in his career he spent a number of years on the front line; Damien estimates that he has conducted over 10,000 job seeker interviews and worked with hundreds of employers.
Damien is an excellent communicator, who enjoys interacting and sharing his system expertise with his audience.
Damien has a Bachelor of Economics from Adelaide University, as well as Diplomas in Training and Assessment, and Project Management. He is also a qualified Teacher of English to Speakers of Other Languages.
cost
OTHER
The live sessions will include ample Q&A time, and each will run for no longer than 90 minutes. The model of delivery for this coaching program requires learners to ‘learn by doing’ where by participants are expected to contribute to the discussion. Once the series has been completed, participants will receive a Certificate of Completion.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
3 part online Coaching Program
New Starters- Introduction to Australia's Employment Services Sector
Tuesday 23 & 30 March and Wednesday 7 April 2021
Starts both Tuesdays (23 & 30 March) at 3.00pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT, and 12 noon WA)
Starts on the Wednesday (7 April) at 2.00pm AEST (1.30pm SA & NT, and 12 noon WA)
Target Group
New Starters in the Employment Services Sector
Summary
Hit the ground running; for the new starters in the Employment services
The coaching program is designed to assist your new starters (regardless of which program) to quickly gain an understanding of our employment services sector, and to gain skills and knowledge to help them work with the big numbers of participants entering into the programs.
Over 3 webinar sessions, Damien Opolski will comprehensively introduce staff to the programs and components that make up todays employment services industry. We will look at how employment services have evolved, and see what is required to achieve results in a rapidly changing labour market. We will look at the role of Services Australia in assessing and referring job seekers to programs, and the role of providers in developing the Job/Participation Plans that underpin services and ensure job seekers can meet their mutual obligation requirements.
Regardless of which program you are recruiting (or recruited) for, our New Starters- Introduction to Australia’s Employment Services Sector series will perfectly complement your own induction programs.
WHAT YOU CAN EXPECT
The Intro to Employment Services coaching program has been developed by Damien Opolski. Damien has a background in delivering employment services and for a number of years managed the Departments Learning Centre. He has designed the program to help new starters better understand the context and concepts of the government’s approach to employment services. It gives new starters an opportunity to better learn the ‘big picture’ and where they sit.
Session 1: An overview of today’s employment services programs – Tuesday 23 March 2021 at 3pm AEDT
looks at how services have evolved as the labour market has changed. We get an overview of today’s suite of programs and how the programs are tailored to the different client groups. We look at the concept of Mutual Obligations and the role of employment providers in assessing and working with job seekers to meet the objectives of work, engagement and participation. We look at the future of services and how digital servicing is expected to play an increasing role for some job seekers, with enhanced face to face servicing for those likely to benefit from a case management service.
We look at the features which are common across all programs:
- The role of Services Australia in triaging jobseekers to appropriate services through JSCI, ESAt and JCA assessments, and determining a job seekers MOR
- We learn how some clients, such as vulnerable youth and those who are at risk of retrenchment, can access services
- We look at the role of the provider in assessing vocational and non-vocational characteristics and negotiating the ‘contract’, or Job Plan, that underpins services.
- We talk briefly about the role of service fees and outcome fees, and how the Departments assess provider performance for efficiency, effectiveness and quality.
Session 2: The Australian labour market – yesterday, today and tomorrow – Tuesday 30 March 2021 at 3pm AEDT
looks at our evolving labour market and opportunities for our clients. We look at causes of unemployment and LTUE, and how the labour market has changed as a result of automation, efficiency and globalisation. We look at the data which tells us about the types of work that our clients tend to find. Most importantly, we look at trends in the labour market which inform us about the future of work and opportunities for our client base.
Session 3: Mutual Obligation Requirements and the Job Seeker and Targeted Compliance Frameworks – Wednesday 7 April 2021 at 2pm AEST
looks in more detail at MOR and compliance. We look in more detail at part-time and full-time MOR and how job seekers can meet their MOR. We introduce new starters to the TCF- the concept of demerits and the use of income support suspension to keep people engaged.
In addition, new starters have the opportunity to tap into Damien’s 35 years of experiences in the sector.
Other
The live sessions will include ample Q&A time, and each will run for no longer than 90 minutes. The model of delivery for this coaching program requires learners to ‘learn by doing’ where by participants are expected to contribute to the discussion. Once the series has been completed, participants will receive a Certificate of Completion.
FACILITATOR
Damien Opolski
Many of you will know Damien from his time as the director of the Department’s Learning Centre. Over the years he has played a key role in the delivery of both policy and systems information, training and performance management. If you have been in the sector for a while you would most likely seen him at an information session or heard him via webinar.
In this role he was responsible for the performance of up to 150 staff.
Earlier in his career he spent a number of years on the front line; Damien estimates that he has conducted over 10,000 job seeker interviews and worked with hundreds of employers.
Damien is an excellent communicator, who enjoys interacting and sharing his system expertise with his audience.
Damien has a Bachelor of Economics from Adelaide University, as well as Diplomas in Training and Assessment, and Project Management. He is also a qualified Teacher of English to Speakers of Other Languages.