NESA Webinar
Using the Hidden Job Market for Success
Thursday 19 November 2020
3.00pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT and 12 noon in WA)
Target Group
Frontline staff
Summary
In the current competitive job market, there are thousands of unlisted jobs that are out there and available for your clients. These are the jobs that make up the Hidden Job Market and won’t be found using traditional job searching methods.
This webinar will explore the best practices to accessing those hidden jobs using non-traditional job search methods. If you want your job seekers to succeed, then this webinar is for you!
WHAT YOU CAN EXPECT
- Identifying the hidden job market and making it work for your job seekers
- Identify gaps in job search opportunities with job seekers
- Best practices for finding work in the hidden job market
- The importance of networking and empowering our clients to do it
FACILITATOR
Rebecca Herbertson
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years experience working in Employment Services and ten years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients.
Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development.
Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants, and participants a certificate of attendance
NESA Webinar
Increase Your Employer Engagement Through The Art Of Questioning
Monday 23 November 2020
3.00pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT and 12 noon WA)
Target Group
All staff
Summary
Asking the right questions not only allows you to discover your clients needs and how you can service them, but shows professionalism and builds trust. It’s not uncommon to second guess the questions we ask, however if we use a strategic and planned approach to questioning we can create a much more valuable conversation that allows the respondent to expand, explain and add value.
WHAT YOU CAN EXPECT
- The importance of questioning to build relationships and trust
- Words that kill a relationship
- The tried, trusted & proven ‘funnelling technique’
- 6 core needs and why they are important
- The ‘Why Principle’
- Elements of personal communication
- Questioning for different modalities
- Handling objections
FACILITATOR
Raimond Volpe
Raimond Volpe is an established and experienced Sales Trainer. He has over 25 years sales experience in finance, recruitment and pharmaceutical industries. He was the #1 BDM at Toll People for two years in a row, winning the National Finance Industries, BDM of the Year Award. Prior to sales, he was the director of Five Finance, a mortgage broking and insurance company that won many awards including the Allianz & Tower Finance Broker Company of the Year Award in 2007.
Mindset plays a big part in Raimond’s sales training, as the right attitude is an integral part in a successful sales process.
Raimond is an International Best Selling Author in the Self-Help industry, with his book ‘Success For Living’ . Shortly after it’s release, it became an international bestseller in 5 countries. Since then, it has been number #1 in Australia in the Self Help Category for many months in a row
Raimond believes that with a solid sales process, winning attitude and advanced selling skills, excellence can be achieved in any industry.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate of attendance for all participants
NESA Webinar
Reset your Mindset - Mindfulness
Wednesday 25 November 2020
3.00pm AEDT (2.30pm SA, 2.00 QLD, 1.30pm NT and 12 noon WA)
Target Group
All staff
Summary
Mindfulness is the practice of paying attention in the present moment and doing it with non-judgment. Discover Mindfulness strategies that will help you be more effective in your life and at work. Learn about how you can introduce these techniques with your clients and colleagues.
Regulating the mind is like driving a car and constantly having to shift gears to ever-changing traffic conditions. Mindfulness teaches you to be aware of what mental gear you are in and gives you the skills to disengage and engage when you choose. The practice of mindfulness sharpens your focus so you can do something about your mind being constantly distracted and mentally hijacked. (Marianne Vicelich, Author & Entrepreneur)
WHAT YOU CAN EXPECT
- What are the benefits of mindfulness practices
- Experience a 5-minute guided mindfulness session
- Simple and effective techniques that will help you more productive at work (and in life)
Expected outcomes
- Manage negative self-talk and irrational thinking
- Become more responsive instead of reactive
- Increase resilience
- Become less preoccupied with concerns
FACILITATOR
Leonie Lam
Leonie has been practicing yoga and mindfulness techniques for more than 5 years. She is a Mindfulness Leader in an online community of over 3,500 members where she encourages people to practice mindfulness every day.
In addition, Leonie is a recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. She is a qualified Trainer, Speaker, HR Consultant and Career Coach. Leonie uses mindfulness techniques in helping individuals navigate through change and transition in their career.
As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training and coaching programs, where mindfulness techniques is a key component in these programs.
Leonie has a Bachelor of Arts with a major in Psychology, a Master of Commerce with a major in Human Resources and a Certificate IV in Training and Assessment. She also studies Philosophy at the School of Practical Philosophy.
COST
OTHER
This live broadcast will include ample Q&A time and is expected to last approximately an hour. Registrants will receive a PDF copy of the presentation and a certificate on completion.
NESA Webinar
Understanding Mental Health
Thursday 26 November 2020
12 noon AEDT (11.30am SA, 11.00am QLD, 10.30am NT and 9.00am in WA)
Target Group
All Staff
Summary
Mental health problems are all too common in our communities, so it is important that we seek to avoid language that could trigger episodes or make matters worse. In addition, front line staff will come across situations where a client needs immediate assistance.
The aim of this webinar is to provide you with information so you can feel comfortable about how you respond to a person with a mental health issue. Tune in and listen to Sharon comprehensively discuss and answer your questions on responding to and supporting a person with a mental health condition within a customer services environment.
WHAT YOU CAN EXPECT
- How social norms are formed
- How to speak and interact to avoid triggering episodes or making matters worse
- When something is not quite right
- Referral and follow up
- Helping yourself – by building an affirming workplace culture
FACILITATOR
Sharon Mamo
Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for almost 10 years.
As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants, and certificate to all participants.
NESA Webinar
PPS - Being Prepared for Job Fallouts and Moving Them Back into Work
Thursday 26 November 2020
3.00pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT and 12 noon in WA)
Target Group
Frontline staff
Summary
NESA is launching a new webinar session, which will provide tools including risk management principles that can assist you to respond to participant job fallouts.
Our trainer Rebecca Herbertson will explore the Post Placement Support (PPS) process, a preventative fallout PPS Plan, a Time Line of Support; identify potential weaknesses, and employer involvement, and explore how these can be communicated. Rebecca will finish up the session with an exciting Fallout Response Team strategy.
WHAT YOU CAN EXPECT
- A Risk Management Approach
- Preventative measures and considerations
- Fallout measures and rolling them out
FACILITATOR
Rebecca Herbertson
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years experience working in Employment Services and ten years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients.
Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development.
Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants, and participants a certificate of attendance
NESA online 2 part Coaching Program
Reflective Practices and Resilience during Change
Part one: Friday 27 November 2020 at 3.00pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT & 12 noon WA) Part two: Friday 4 December 2020 at 12 noon AEDT (11.30am in SA, 11.00am in QLD, 10.30am in NT and 9.00am in WA)
Target Group
All front line staff
Summary
Many Employment Services sector staff have had to suddenly change their work situations, many working from home, behind locked doors, home-schooling, and in some cases dealing with job loss within the family or households. This has contributed to increasing fear, anxiety, and panic for staff as they struggle to manage uncertainty around these changing circumstances. Bouncing back from difficult experiences is a major contributing factor to achieving job satisfaction during difficult times.
Join Sharon Mamo as she provides you with the tools, techniques, tips and advice to foster self-resilience and self-care.
WHAT YOU CAN EXPECT
- The importance of understanding resilience during the New Norm (and working from home)
- Learn about job burnout, workplace stress, crises, and vicarious trauma – and the impact of these during working from home or in locked down office
- Evaluating your feelings, triggers, and characteristics of stress
- Develop strategies for building and enhancing resilience and well being
- Cultivating job accountability and motivation to achieve job satisfaction during this period of change
- Reflect upon own skills and performance
- Create and commit to a professional self-care plan
Other
Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time.
A PDF copy of the presentation will be distributed to all registrants.
Once the series has been completed, participants will receive a Certificate of Completion.
FACILITATOR
Sharon Mamo
Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for many years. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.
COST
NESA Webinar
Powerful Interview Strategies
Wednesday 2 December 2020
3.00pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT and 12 noon in WA)
Target Group
Frontline staff
WHAT YOU CAN EXPECT
This upcoming webinar is a must-attend event for frontline staff hear about some Powerful Interview Strategies and how to apply them straight away.
This webinar will explore:
- Strategies that will help a job seeker build rapport, and to make a lasting impression with the employer at an interview
- The most important behaviours interviewers are expecting to observe from an interview question
- How you can fully prepare your job seeker for a job interview that will lead to a job offer
FACILITATOR
Leonie Lam
Leonie has been recognised for her outstanding facilitation skills, her customer service excellence and her genuine interest in helping people and organisations. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.
As a Career Coach, she has helped more than 200 people secure employment in Australia. As a Trainer, she is passionate about delivering training to help individuals and organisations maximise their performance and achieve their strategic objectives. She consistently receives outstanding feedback in her training programs.
COST
OTHER
This webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time. A PDF copy of the presentation will be distributed to all registrants and a Certificate of attendance for all participants.
NESA Webinar
Reverse Marketing with Intent webinar
Thursday 3 December 2020
3.00pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT and 12noon WA)
Target Group
Frontline staff
Summary
In this webinar Matt Luttrell will discuss reverse marketing strategies to place priority job seekers into the hidden job market.
The focus is on making contact with specific employers. It will explore getting the job seeker and employment services practitioners ready to make a reverse marketing call, and how to manage the call including handling objections.
The focus of this webinar is not on vacancy development for job matching.
So what can you expect?
It will cover becoming ‘one with the employer so that we understand the fit with the employee and the new opportunity that presents. Reverse marketing isn’t all about providers getting a placement, it’s much bigger than that! The placement is the result – the real key is understanding what the employer is looking for and matching a strong candidate to an opportunity
WHAT YOU CAN EXPECT
- Preparation is key
- Be in a positive mindset
- What approaches have the best results
- What to look for, what to listen for
- What is the best way to respond to objections
FACILITATOR
Matt Luttrell
Matt Luttrell has over 15 years management experience that includes 6 years managing hotels in Melbourne and Geelong and 10 year experience in employment services.
Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. PDF copy of the presentation will be distributed to all registrants, and a certificate for participants.
NESA Webinar
Hard Conversations and the relationship-building process
Monday 7 December 2020
3.00pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT and 12 noon in WA)
Target Group
All staff
Summary
Hard or confrontational conversations are an inevitable part of the job of a front line employment services consultant, and are a critical moment in the relationship-building process. Getting these exchanges right is very important. Getting them wrong is unfortunately very easy.
Join Dr. Colin Harrison, as he explores the key issues underlying effective verbal communication in general, and in confrontational situations in particular.
Colin will explore
- How meaning works (you might be surprised!)
- Communicative styles and their utility
- The fight or flight response and how to manage it
- The importance of altercentrism
- Speaking with your ears (active listening strategies)
Understanding these things will position you better to deal with hard conversations in a way that allows you to remain calm and focussed. You should come away with strategies to put into place to improve your communicative behaviour, which will have a positive effect on your professional environment, your own peace of mind, and your effectiveness as a front line consultant.
FACILITATOR
Dr. Colin Harrison
Colin holds a PhD in Neurocognitive Linguistics, and has 30 years 2019 experience in the domain of language and communication. He has been a tertiary educator, adult trainer and professional facilitator in Australia, the US and France, and is a Maître de Conférences with the French Éducation Nationale.
He has directed academic departments, run cultural adaptation workshops for multinational companies and managed international exchange programmes. He has a particular love for, and focus on effective interpersonal and cross-cultural communication.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. PDF copy of the presentation will be distributed to all registrants, and a certificate for attendees
NESA Coaching Program
Customer Service Excellence
Tuesday 8 December 2020
Starts at 2.00pm AEDT (1.30pm SA, 1.00pm QLD, 12.30pm NT and 11.00am WA)... finishes at 4.00pm AEDT
Target Group
All staff
Summary
With a focus on engagement, retention and placement through to outcomes; providing exceptional customer service is vital to the business success of employment services. In this two part coaching program you will be given an insight on what better practice in delivering excellent customer service is all about. Join Matt Luttrell as he explores excellence in serving your customers: employers and participants.
It will provide frontline staff and managers with vital strategies and techniques to build client relationships, develop a strong sense of trust, and grow business through good practices.
WHAT YOU CAN EXPECT
part one : A Boost to your Capability :
The change to the new customer-focused world
Practical emotional intelligence tips to engage & retain clients
part two: Develop Attraction & Engagement Strategies :
What will attract clients to your service?
Learn to balance mutual obligation with choice & control – Know what your clients really want
Change participants’ mindsets without them changing providers
Other
Each webinar session is expected to run for approximately 120 minutes including ample Q&A and discussion time.
A PDF copy of the presentation will be distributed to all registrants.
Once the series has been completed, participants will receive a Certificate of Completion.
FACILITATOR
Matt Luttrell
With over six years’ experience managing hotels in Melbourne and Geelong, and over ten years’ experience in Employment Services in both front line and management roles, Matt has seen it all. He has worked in priority regions where high levels of anti-social behaviour are prevalent. Matt believes that the real secret is to be able to identify a situation and effectively communicate with the individual to gain a mutually agreed outcome.
Matt manages and presents specialist training designed to engage your team and customers. Using the latest in neuroscience techniques, Matt is able to educate groups on the importance of communication, engagement and human behaviour.
