Nov
25
Mon
Understand how online applications and recruitment databases are screening out your job seekers resumes @ On--line broadcast
Nov 25 @ 3:00 pm – 4:00 pm

NESA Webinar

Understand how online applications and recruitment databases are screening OUT your job seekers resumes

Monday 25 November 2019

3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)

Target Group

Frontline staff…

Summary

Hear the latest news on how to get you clients’ applications through those on-line gatekeepers.

Have you ever pulled together a great job application, flicked it off, waited, waited and waited, and received no reply ? These days many organisations use HR Software to screen out your documents based on formatting, lack of key words and other things that you may not be aware of.

This topic is particularly relevant to those consultants who are assisting job seekers with online applications. The change from human eyes reviewing the initial application and computer software analysing the application has changed the way successful applications are formatted. This webinar will provide an understanding of those changes and how they are impacting on your job seekers success. It will make you look at your resume templates in a whole new light.

Please note that the content is always being updated and attendees will receive a list of important links.

Hear about

  1. How online applications are processed by screening software – essential to know so your clients aren’t screened out on the first pass
  2. The importance of key words in your job seeker’s application – and matching these to the advertisement or industry that they are applying for
  3. Formatting and making things pretty – why this doesn’t work with online applications
  4. Keeping it simple – how irrelevant or complex information on your online resume or application can be hurting your client’s chances of ending up on the ‘yes’ list

FACILITATOR

Rebecca Herberston

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.

NESA Training Partner Rebecca Herbertson

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants, and a certificate of attendance for all participants.

Nov
27
Wed
Powerful Interview Strategies @ National broadcast
Nov 27 @ 12:00 pm – 1:00 pm

NESA Webinar

Powerful Interview Strategies

Wednesday 27 November 2019

12noon AEDT (11:30am SA, 11am QLD, 10:30am NT and 9am WA)

Target Group

Frontline staff

Summary

How are your clients performing in their job interviews? Do you need to help develop their job interview skills further?

This upcoming webinar is a must-attend event for frontline staff to discover Leonie Lam’s most Powerful Interview Strategies and how to apply them straight away.

WHAT YOU CAN EXPECT

  • Strategies that will help a job seeker build rapport, and to make a lasting impression with the employer at an interview
  • The most important behaviours interviewers are expecting to observe from an interview question
  • How you can fully prepare your job seeker for a job interview that will lead to a job offer

FACILITATOR

Leonie Lam

Leonie has been recognised for her outstanding facilitation skills, her customer service excellence and her genuine interest in helping people and organisations. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.

As a Career Coach, she has helped more than 200 people secure employment in Australia. As a Trainer, she is passionate about delivering training to help individuals and organisations maximise their performance and achieve their strategic objectives. She consistently receives outstanding feedback in her training programs.

Leonie Lam

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants.

Dec
3
Tue
Making the Most of Your Client Hour @ National on-line broadcast
Dec 3 @ 3:00 pm – 4:00 pm

NESA Webinar

Making The Most of Your Client Hour

Tuesday 3 December 2019

3pm AEDT (2:30pm SA, 2pm QLD, 1:30pm NT and 12 noon in WA)

Target Group

Front line staff

Summary

Your time with each client is limited and once they leave, you often need to jump to the next task/appointment/urgent message. So it is important that as consultants you get the most out of the time that you do have with your clients.

This session will discuss how you can be effective with your hour, how you and your clients can embrace a “do it now” approach and how your activities can lead to outcomes.

It will focus on prior preparation, the actual meeting/appointment, action planning and how to follow up effectively. It will show you how you can manage your time during your appointments, and for the rest of your day, to ensure that you are getting the most from your time.

Includes: lots of tips to change how you use your time efficiently.

FACILITATOR

Rebecca Herberston

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.

NESA Training Partner Rebecca Herbertson

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants.

Dec
4
Wed
Indigenous Cultural Awareness coaching program @ On line broadcast
Dec 4 @ 3:00 pm

NESA's online 2 part Coaching Program

Indigenous Cultural Awareness

Wednesday 4 & 11 December 2019

Starts 3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)

Target Group

All staff

Summary

Extensive cultural knowledge is not necessary in order to become culturally aware. A capacity to recognise that cultural difference exist, and to be open to learning from these differences is the bases of cultural awareness.

This Coaching program is designed to expand thinking and understanding about the Aboriginal and Torres Strait Islander community, its history and contemporary issues; and to facilitate understanding between staff and the Aboriginal and Torres Strait Islander community.

You will be provided with historical legislative and policy development information, as it pertains to Australian Indigenous peoples, to increase understanding of how history relates to current Indigenous Australian socio economic status and behaviours.

Over this two part series you will hear Jodi Sampson’s personal narrative and insight into people from Aboriginal and Torres Strait Islander background within the workplace, customer base and community.

WHAT YOU CAN EXPECT

Session one: Wednesday 4 December 2019 at 3pm AEDT

  • Information required to better support Indigenous clients and community
  • Knowledge and understanding of the cultural and social history of Aboriginal and Torres Strait Islander people and the issues they face

Session two: Wednesday 11 December 2019 at 3pm AEDT

  • Knowledge, skills and tools required for effective communication and service delivery to Aboriginal and Torres Strait Islander people.

Expected outcomes

  • Awareness and knowledge of Aboriginal and Torres Strait Islander cultural issues and how they relate to your business, your job seekers and your employer placement and retention.
  • A practical understanding of how culture shapes our values, attitudes and behaviour.
  • Tools for staff who mentor, manage and work with Indigenous job seekers.
  • Insight into people from Aboriginal and Torres Strait Islander background within the workplace, customer base and community.

Other

Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time.

A PDF copy of the presentation will be distributed to all registrants.

Once the series has been completed, participants will receive a Certificate of Completion.

FACILITATOR

Jodi Sampson

Jodi Sampson is a proud Gomeroi Man from North-West NSW. Jodi was raised in “Two-Worlds” in Moree and has an entrepreneurial spirit that runs deep, provides leadership, Coaching & Mentoring and role models the cultural values of his family and ancestors.
Jodi’s career spans across all levels of Government, Non-Government, Peak Bodies and Community-Based Organisations. Jodi’s engagement has seen him hold specialised roles and conducted cutting-edge strategic activities to provide access and participation of First Nation People to programs & opportunities that seemed unreachable.

COST

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW
Dec
10
Tue
Thriving in the Employment Services Sector @ National on-line broadcast
Dec 10 @ 3:00 pm – 4:00 pm

NESA Webinar

Thriving in the Employment Services Sector

Tuesday 10 December 2019

3pm AEDT (2:30pm SA, 2pm QLD, 1:30pm NT and 12 noon in WA)

Target Group

All Staff

Summary

Employment Services can be a challenging and fast paced environment. While this can be exhilarating and fun, it can also lead to feelings of stress, being overwhelmed, lost and disillusioned if we aren’t careful.

WHAT YOU CAN EXPECT

This webinar will explore ways to thrive in our roles. It will include how to identify and celebrate the wins, the importance of debriefing with our colleagues, remaining focused on goals, and finding the fun and getting a thrill out of what we do. It will also touch on the different types of stress and provide some simple techniques to help you through each day

FACILITATOR

Rebecca Herbertson

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.

NESA Training Partner Rebecca Herbertson

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants.

Dec
12
Thu
How to Write that Winning Resume @ On-line broadcast
Dec 12 @ 3:00 pm – 4:00 pm

NESA Webinar

How to Write that Winning Resume

Thursday 12 December 2019

3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)

Target Group

Designed for Business Development staff, Managers/Team Leaders, Employment Consultants and frontline staff.

Summary

Assisting job seekers with resumes is still a core skill of working in Employment Services. This webinar will cover format, length, key words, the do’s and the don’ts, how to address gaps in employment history and how to adapt your resume to specific job applications. Hear about the common mistakes that blocks resumes from getting through.

Expected outcomes

At the end of the webinar, participants will have much greater confidence in their ability to assist job seekers in resume writing.

FACILITATOR

Rebecca Herbertson

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.

R

NESA Training Partner Rebecca Herbertson

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants.

Dec
17
Tue
Stress Management Techniques @ Online broadcast
Dec 17 @ 3:00 pm – 4:00 pm

NESA Webinar

Stress Management Techniques

Tuesday 17 December 2019

3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)

Target Group

All staff

Summary

This webinar will help you, your staff and your clients to accept and deal with setbacks; and will better equip you to both handle stress, and to minimise its effects. Useful techniques to share with your participants.

What will be covered

  • What is stress?
  • What does stress do to us ?
  • Identifying and avoiding stressful situations
  • Specific short techniques to manage stress

FACILITATOR

Rebecca Herbertson

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO, she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.

NESA Training Partner Rebecca Herbertson

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants.

Jan
15
Wed
Emotional Intelligence, Building Rapport and Resilience @ On line broadcast
Jan 15 @ 3:00 pm – 4:00 pm

NESA Webinar

Emotional Intelligence, Building Rapport and Resilience

Wednesday 15 January 2020

3pm AEDT (2:30pm SA, 2pm QLD, 1:30pm NT and 12 noon WA)

Target Group

All staff

Summary

When working with people from different walks of life on a daily basis communication is extremely important, it is how we effectively manage our interactions that can make profound changes in your relationships.

This workshop will provide tools on how to develop emotional intelligence, rapport and resilience when dealing with jobseekers, employers, staff and colleagues. It will explore the concept of understanding others and communicating clearly as well as setting high standards of interaction.

It will demonstrate how doing these simple things can create positive change and achieve the desired outcomes in every situation.

Learning Outcomes

  • Emotional Intelligence Tips
  • Greater Insight Into Understanding Others
  • Strategies of Building Rapport
  • Developing Resilience
  • Influencing Power.

FACILITATOR

Matt Luttrell

Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and a decade in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.

Matt Luttrell

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants.

Jan
16
Thu
Planning Pathways to Outcomes @ On line broadcast
Jan 16 @ 3:00 pm – 4:00 pm

NESA Webinar

Planning Pathways to Outcomes

Thursday 16 January 2020

3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)

Target Group

Frontline staff

Summary

This webinar is aimed at staff who are meeting with job seekers regularly. Setting goals and strategies for helping job seekers develop their readiness to take up employment is what our sector is all about. In some instances the strategies will be as simple as targeted marketing of employers. However, for those job seekers who have been out of work for some time or who live in recessed labour markets, a longer term approach needs to be taken to helping those job seekers prepare for work.

WHAT YOU CAN EXPECT

  • The importance of always having an agenda
  • Goal setting with job seekers
  • Reverse career planning
  • The action planning process.

FACILITATOR

Rebecca Herbertson

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.

NESA Training Partner Rebecca Herbertson

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants, and participants, a certificate of attendance.

Jan
17
Fri
Excellence in the Customer Experience @ On line National broadcast
Jan 17 @ 3:00 pm – 4:00 pm

NESA Webinar

Excellence in the Customer Experience

Friday 17 January 2020

3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)

Target Group

All industry staff

Summary

Now that the focus is on engagement, retention and placement through to outcomes; providing exceptional customer service is vital to the business success of employment services. In this session you will be given an insight on what better practice in delivering excellent customer service is all about. Join Leonie Lam as she explores excellence in serving your customers: employers and participants.

WHAT YOU CAN EXPECT

  • Building rapport with the customer
  • Creating long-term loyal customers for repeat business
  • Communicating effectively on the phone and / or face-to-face with your customers
  • Being remembered for the quality of your work

FACILITATOR

Leonie Lam

Leonie has been recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.

In 2017, she was nominated for the Australian Leadership Excellence Awards, where she achieved a place in the category of Owner/Entrepreneur Leader of the Year.

She is passionate about delivering training to help individuals and organisations maximise their performance and make an impact at work. As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training programs.

Leonie has a Bachelor of Arts, Psychology, a Master of Commerce, Human Resources and a Certificate IV in Training and Assessment

Leonie Lam

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants. A certificate of attendance will be provided to all participants.