NESA Webinar
WEBINAR
The 8 Most Powerful Interview Strategies
Tuesday 9 April 2019
2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target Group
Frontline staff
About the webinar
How are your clients performing in their job interviews?
Do you need to help develop their job interview skills further?
This upcoming webinar is a must-attend event for frontline staff to discover Leonie Lam’s 8 Most Powerful Interview Strategies and how to apply them straight away.
This webinar will explore:
- Strategies that will help a job seeker build rapport with the interviewer and make a lasting impression
- What interviewers are expecting in a perfect behavioural interview answer
- How to fully prepare for a job interview that will lead to a job offer
FACILITATOR
Leonie Lam
Leonie has been recognised for her outstanding facilitation skills, her customer service excellence and her genuine interest in helping people and organisations. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.
As a Career Coach, she has helped more than 200 people secure employment in Australia. As a Trainer, she is passionate about delivering training to help individuals and organisations maximise their performance and achieve their strategic objectives. She consistently receives outstanding feedback in her training programs.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.
NESA Webinar
WEBINAR
Reverse Marketing with Intent
Thursday 11 April 2019
2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target Group
Front line staff
Summary
In this webinar, Matt Luttrell will discuss reverse marketing strategies to place priority jobactive and DES job seekers into the hidden job market. The focus is on making contact with specific employers. It will explore getting the job seeker and employment services practitioners ready to make a reverse marketing call, and how to manage the call including handling objections.
The focus of this webinar is not on vacancy development for job matching. It will cover becoming “one” with the employer so that we understand the fit with the employee and the new opportunity that presents. Reverse marketing isn’t all about providers getting a placement, it’s much bigger than that. The placement is the result – the real key is understanding what the employer is looking for and matching a strong candidate to an opportunity.
WHAT YOU CAN EXPECT
• Preparation is key
• Adopt a positive mindset
• Approaches with the best results
• What to look for, what to listen for
• The best way to respond to objections
FACILITATOR
Matt Luttrell (Bounce Australia)
Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and 9 years’ experience in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.
NESA Webinar
WEBINAR
Post Placement Support: Is it just a contact call or are we gathering real intelligence ?
Monday 15 April 2019
12 noon AEST (11:30am in SA & NT and 10am in WA)
Target Group
Frontline staff
Summary
Post Placement Support (PPS) is a great way of gathering intelligence that can drive a strong plan to ensure job seekers maximise their sustainable employment opportunity. This task should not be a “tick a box” exercise. It is a critical step to ensure we are identifying any red flags that exist in the early stages of employment and acting upon them accordingly. If performed correctly, PPS will be seen as a genuine value-add to your employer’s customer service experience and will provide a support mechanism for the new employee as they enter into a new environment.
WHAT YOU CAN EXPECT
• Be Prepared – Go in with a plan that is tailored to the employee
• Transparency and Clarity – Is the Employer / Employee clear on the benefits of spending the time to answer these questions?
• Communication – How to identify concerns by listening to words and intonation
• Action Plans – How to record and escalate information to the appropriate person
FACILITATOR
Matt Luttrell (BOUNCE Australia)
Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and a decade in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.
NESA Webinar
WEBINAR
Change Your Brain for Habits of Excellence
Monday 15 April 2019
2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target Group
All staff
Summary
Habits are necessary – they help us to function effectively in an increasingly fast-paced and complex world. But are our habits helping or hindering our effectiveness and productivity?
This highly practical and enlightening webinar has a powerful message for anyone who wants better results from their time. It will leave participants feeling empowered to make changes in those areas that have been keeping them stuck in ineffective habits and routines.
What you will learn
- Explore how our brain creates and forms habits
- Identify the 3 critical elements of a habit and which one to change for success
- Discover why energy is more important than time and how it helps create efficiency habits
- Learn practical, workable strategies for developing and maintaining focus and attention
- Come away feeling inspired to action by applying the H.A.B.I.T. formula for greater productivity, a healthier lifestyle and a real sense of achievement
FACILITATOR
Clare Edwards
Clare is a change-maker. She helps organisations to tap into the collective potential of their people so that they can master personal leadership, thrive in change and stay fully engaged.
A passionate storyteller and inspiring speaker, Clare takes her audiences on an experiential journey, leaving them filled with new insights, keen to know more and motivated to change.
Clare’s corporate background spans 2 decades of working in senior management roles with global IT companies, surviving the dot com ‘boom and bust’ of the early millennium and thriving in complex, fast-paced change environments.
Clare makes the complex simple. She has studied neuroleadership extensively and brings theory and concepts to life helping people to uncover the full potential of their amazing brain and its ability to change – without the psychobabble.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.
NESA Webinar
WEBINAR
A Unique 8-Point Strategy for Coaching Job Seekers to Succeed in Job Interviews
Wednesday 17 April 2019
2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target Group
Frontline staff
Summary
People rarely receive any positive feedback in their career: what their strengths are and what makes them unique. It is no different for job seekers, but it is important that they have the self-confidence to succeed in their job interviews, if you are to achieve your KPIs in employment outcomes.
This webinar will explore
- A unique 8-point strategy of how you can coach your job seekers to be successful in their job interviews.
- You will learn how to build their self- confidence.
- You will learn how to provide sound feedback on their career.
- You will feel more empowered to coach your job seekers to success with these new strategies
FACILITATOR
Leonie Lam
Leonie has been recognised for her outstanding facilitation skills, customer service excellence and her genuine interest in helping people and organisations. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.
As a Career Coach, she has helped more than 200 people secure employment in Australia. As a Trainer, Leonie is passionate about delivering training to organisations to help individuals and organisations maximise their performance and achieve their strategic objectives. She consistently receives outstanding feedback in her training programs.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.
NESA Webinar
WEBINAR
Staying Cool Under Pressure
Monday 29 April 2019
2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target Group
All staff
Summary
One of the key traits of emotionally intelligent people is that they are able to keep their head when all around seems in chaos. Their ability to remain calm under pressure and to model resilience has a significant flow-on effect on their peers and the rest of the organisation.
Staying Cool Under Pressure is an exploration into the world of understanding stress and regulating emotions. It’s the nearest we’ll get to having a user manual for the brain and the strategies that Clare shares are guaranteed to work… if implemented.
Expected outcomes
- Identifying the key parts of the brain responsible for staying calm and for ‘losing it’
- Exploring 4 core pressure sources in the workplace
- Building self-awareness around your individual pressure points
- Identifying your sweet spot for positive stress and performance
- Learning 8 strategies for staying cool under pressure, all of which are immediately implementable
FACILITATOR
Clare Edwards
Clare is a change-maker. She helps organisations to tap into the collective potential of their people so that they can master personal leadership, thrive in change and stay fully engaged. A passionate storyteller and inspiring speaker, Clare takes her audiences on an experiential journey, leaving them filled with new insights, keen to know more and motivated to change. Clare’s corporate background spans 2 decades of working in senior management roles with global IT companies, surviving the dot com ‘boom and bust’ of the early millennium and thriving in complex, fast-paced change environments. Clare makes the complex simple. She has studied neuroleadership extensively and brings theory and concepts to life, helping people to uncover the full potential of their amazing brain and its ability to change – without the psychobabble.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.
4 part NESA Coaching Program
Identifying Abuse and Neglect
Starts Wednesday 8 May 2019
2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target Group
Frontline staff
Summary
In partnership with Pure Insights, NESA is offering a coaching program designed to help you identify and address problems before they seriously jeopardise your participant’s placement or health. The coaching program aims to provide you with all the skills to help you understand and deal with these problems while working in a modern-day client-centred employment service.
WHAT YOU CAN EXPECT
Session one: Effectively identify abuse and neglect in the job placement context – Wednesday 8 May 2019 at 2pm AEST
Session two: How to work with participants who experience abuse and neglect in job placements – Wednesday 15 May 2019 at 2pm AEST
Session three: Enhance participants’ coping skills for protection at work from bullying, harassment and discrimination – Wednesday 22 May 2019 at 2pm AEST
Session four: Awareness and risk management tools for employers and participants – Wednesday 29 May 2019 at 2pm AEST
Expected outcomes
- Improve staff knowledge and understanding regarding abuse and neglect of their participants in job placements
- Identify tools and strategies to address early signs of abuse and neglect
- Obligation, information and support services for participants experiencing abuse and neglect
- Coping strategies for participants to increase self-identification of abuse and neglect and identifying where to seek help
- Risk management tools to encourage employers to identify potential signs of abuse and neglect in the workplace
FACILITATOR
Nicole Roy
Nicole has a Masters in Human Services, and specialises in psychology and rehabilitation counselling. She is a member of the Australian Society of Rehabilitation Counsellors (ASORC) and has extensive experience within employment and occupational counselling settings, as well as 20 years of experience in health education, stress and wellbeing management.
Nicole’s areas of specialisation include working with clients with complex mental health issues, crisis intervention for clients and staff, staff and client training for Employment Services, staff peer supervision and counselling, employment assistance counselling and management support.
COST
NESA Webinar
Planning Pathways to Outcomes
Thursday 16 May 2019
2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target Group
All frontline staff
Summary
The webinar is aimed at staff who are meeting with job seekers regularly. Setting goals and strategies for helping job seekers develop their readiness to take up employment is what our sector is all about. In some instances the strategies will be as simple as targeted marketing of employers. However, a longer term approach needs to be taken to helping those job seekers who have been out of work for some time or who live in recessed labour markets.
WHAT YOU CAN EXPECT
- the importance of always having an agenda
- goal setting with job seekers
- reverse career planning
- the action planning process.
FACILITATOR
Rebecca Herbertson
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.
NESA Webinar
Engaging the Reluctant Participant and How To Get Them Moving
Thursday 23 May 2019
2pm AEST (1:30pm in SA & NT and 12 noon in WA)
Target Group
Team leaders and front line staff
Summary
Systematically addressing the reasons that job seekers put forward for not being gainfully employed goes hand in hand with being an Employment Consultant. But what do we do when the problem is much more complex? We need to become more curious about our participants. What are their barriers? How are these barriers affecting the job seeker’s life? How have they tried to address the barriers in the past? To be effective, we must explore, investigate, understand… engage with our participants.
Our webinar is aimed at front line staff and site managers who are experiencing this issue and would like to explore some workable options. It will discuss “reengagement” strategies that really work.
WHAT YOU CAN EXPECT
- Identifying & addressing complex barriers
- Understanding the reluctant participant
- Building harmonious and sustainable relationships
- Moving the reluctant participant towards employment (are we thinking outside of the box?)
- Change Plan Action (what is it? how does it work?)
FACILITATOR
Nicole Roy
Nicole has a Masters in Human Services, and specialises in psychology and rehabilitation counselling. She is a member of the Australian Society of Rehabilitation Counsellors (ASORC) and has extensive experience within employment and occupational counselling settings, as well as 20 years of experience in health education, stress and wellbeing management. Nicole’s areas of specialisation include working with clients with complex mental health issues, crisis intervention for clients and staff, staff and client training for Employment Services, staff peer supervision and counselling, employment assistance counselling and management support.
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants.
NESA Webinar
How to Write that Winning Resume
Tuesday 4 June 2019
2pm AEST (1:30pm SA & NT and 12 noon in WA)
Target Group
Frontline staff
Summary
Assisting job seekers with resumes is still a core skill of working in Employment Services. This webinar will cover format, length, key words, the do’s and the don’ts, how to address gaps in employment history and how to adapt your resume to specific job applications. Hear about the common mistakes that block resumes from getting through.
Expected outcomes
At the end of the webinar, participants will have much greater confidence in their ability to assist job seekers in resume writing.
FACILITATOR
Rebecca Herbertson
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.
