Feb
15
Fri
Building Rapport In 23 Seconds @ National broadcast
Feb 15 @ 3:00 pm – 4:00 pm
Building Rapport In 23 Seconds @ National broadcast

NESA Training Events

WEBINAR

Building Rapport In 23 Seconds

Friday 15 February 2019    |    3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)

Target Group

All Staff

Summary

We’ve all heard how much first impressions matter and in our industry, positive relationships leading to engagement and retention are absolutely crucial.

Why is it important to build rapport? Because it gets the client’s subconscious mind to accept and begin to process your suggestions. By making them feel comfortable and relaxed, they are open to suggestions.

This webinar will explore how to quickly build rapport with someone.

WHAT YOU CAN EXPECT

  • Why it all starts with mindset
  • Why the first 23 seconds are crucial to creating a good impression
  • Introduction to Emotional Intelligence
  • Understanding the four personality types (DISC)
  • How to captivate your prospect’s attention
  • Timing your pitch perfectly
  • Learn to decrease the amount of rejections
  • Understand the client’s psychology and mindset.

FACILITATOR

Raimond Volpe

Raimond Volpe is an established and experienced Sales Trainer. He has over 25 years of sales experience in the finance, recruitment and pharmaceutical industries. He was the #1 Business Development Manager at Toll People for two years in a row, winning the National Finance Industry’s BDM of the Year Award. Prior to sales, he was the director of Five Finance, a mortgage brokering and insurance company that won many awards including the Allianz & Tower Finance Broker Company of the Year Award in 2007. 

Mindset plays a big part in Raimond’s sales training, as the right attitude is an integral part in a successful sales process. Raimond is an international best selling author in the Self‐Help category with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries. It was #1 in Australia in the Self Help category for 10 months in a row. Raimond believes that with a solid sales process, winning attitude and advanced selling skills, excellence can be achieved in any industry.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

It is expected to run for no more than an hour.

Feb
19
Tue
Reverse Marketing with Intent webinar @ National broadcast
Feb 19 @ 3:00 pm – 4:00 pm

NESA Webinar

WEBINAR

Reverse Marketing with Intent

Tuesday 19 February 2019

3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)

Target Group

Frontline staff

Summary

In this webinar Matt Luttrell will discuss reverse marketing strategies to place priority jobactive and DES job seekers into the hidden job market. The focus is on making contact with specific employers. It will explore getting the job seeker and employment services practitioners ready to make a reverse marketing call, and how to manage the call including handling objections.

The focus of this webinar is not on vacancy development for job matching. So what can you expect? It will cover becoming “one” with the employer so that we understand the fit with the employee and the new opportunity that presents. Reverse marketing isn’t all about providers getting a placement, it’s much bigger than that! The placement is the result – the real key is understanding what the employer is looking for and matching a strong candidate to an opportunity.

What’s being covered:

  • Preparation is key
  • Be in a positive mindset
  • What approaches have the best results
  • What to look for, what to listen for
  • What is the best way to respond to objections

FACILITATOR

Matt Luttrell (Bounce Australia)

Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and 9 years’ experience in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.

Matt Luttrell

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.

Mar
8
Fri
Substance Affected – What You Should Be Aware Of @ National broadcast
Mar 8 @ 3:00 pm – 4:00 pm

NESA Training Events

WEBINAR

Substance Affected – What You Should Be Aware Of

Friday 8 March 2019    |    3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)

Target Group

All Staff

Summary

Listen and interact with Sharon Mamo as she comprehensively discusses and answers your questions on substance abuse. Sharon will discuss the range of and the effects of using illicit drugs and alcohol, and will offer pragmatic tips and advice on how to work with affected clients.

FACILITATOR

Sharon Mamo

Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. She is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for over 8 years. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.

Mar
13
Wed
Essential Skills – Site Manager Coaching Programme @ National broadcast
Mar 13 @ 3:00 pm – 4:30 pm
Essential Skills - Site Manager Coaching Programme @ National broadcast

NESA Coaching Program

3 PART COACHING PROGRAM

Essential Skills - Site Manager

Wednesday 13 March 2019

3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)

Target Group

Site Managers – new, aspiring, or wanting a refresher; working with the jobactive, DES, Community Development Program and Transition to Work contracts.

Summary

Effective frontline managers are key to achieving performance outcomes and retaining staff. Over 3 webinar sessions, Matt Eldridge will provide managers with the tools to improve their leadership skills and understand how to be fully effective as a frontline manager. The series will take participants through a range of strategies so they can perform effectively with their staff and customers. The training will cover key concepts from frontline management models tailored to Employment Services, and aims to develop a positive and resilient approach to achieving management goals; with a particular focus on helping staff to meet contract KPIs. It is expected that at the end of the series participants will be able to provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.

Each session is expected to run for approximately one & ½ hours. This live broadcast will include ample Q&A time. The model of delivery for this coaching programme requires learners to “learn by doing”, which is an active learning approach whereby learners will be given work-based activities to be completed as part of the series

WHAT YOU CAN EXPECT

Session 1 – How to get your staff meeting their KPI’s (Broadcasts on Wednesday 13 March 2019 at 3pm AEDT – 2:30pm SA, 2pm QLD, 1:30pm NT and 12 noon WA)

 Tuning into staff motivations
 Developing key team and individual expectations
 Moving their comfort zone into the learning zone
 Developing and monitoring key lead indicators
 Training and continuous improvement
 Strong staff review process
 Working effectively with office politics
 Engaging and improving underachieving staff
 Changing negative team behaviours
 Mixing it up

Session 2 – What is change management? (Broadcasts on Wednesday 20 March 2019 at 3pm AEDT – 2:30pm SA, 2pm QLD, 1:30pm NT and 12 noon WA)

 Team planning
 Implementing change effectively and quickly
 Managing change with your team
 What is risk?
 Types of risk
 Processes around risk management
 Managing job seeker attendance
 Implementing service delivery and contract commitments efficiently
 Tracking budgets
 Other performance drivers
 Work information flows and processes

Session 3 – Performance management drivers (Broadcasts on Wednesday 27 March 2019 at 3pm AEDT – 2:30pm SA, 2pm QLD, 1:30pm NT and 12 noon WA)

 Outcome cycle
 Work information flows and processes
 Strong process for maximising placement and outcome performance
 Working on your WfD
 Tools for monitoring your activity management for performance increase
 How to inspect what you expect
 How to make great performance ideas accountable
 Key “fast meeting ideas” for results
 ESCN/Click Reports
 Getting the most from your 3rd party software

FACILITATOR

Matt Eldridge

With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. Matt has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance; and his focus (and enthusiasm) has always been about providing staff, teams and organisations the training and tools to better achieve stronger outcomes.

COST

NESA Member

$ 180
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 225
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW
Mar
14
Thu
jobactive Employment Consultant Induction @ National broadcast
Mar 14 @ 3:00 pm – 4:30 pm

NESA Coaching Program

3 PART COACHING PROGRAM

jobactive Employment Consultant Induction

Thursday 14 March 2019

3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)

Target Group

Frontline staff – New workers in jobactive

Summary

In a complicated and constantly changing industry, giving the right support to new staff is critical so they can hit the ground running and avoid feeling overwhelmed. Our Employment Services Industry jobactive Employment Consultant Induction series can help them feel comfortable and understand the industry context and framework that they are now working in. This will help you to retain staff and to avoid having to go through the costly recruitment process again. Our aim is to assist them to settle in quickly and become productive as soon as they can. The series will also be useful for existing staff that need a refresher or are returning to work after a long absence (such as maternity or long service leave).

Our jobactive Employment Consultant Induction coaching program has a focus on the jobactive program core elements and the soft skills required for positive client engagement, job placement and effective post placement support. The sessions are full of observed good practices, tips and advice.

We understand that recruitment is ongoing and new staff are commencing all the time. So that they won’t miss out, this coaching program series will be repeated every two months.

Over three webinar sessions, Matt Eldridge will comprehensively introduce staff to the good practice soft skills essential to an effective and efficient employment services delivery. The webinars will take participants through a range of strategies, while also touching on KPI measures and compliance requirements. The model of delivery for this coaching program requires learners to “learn by doing”. Our training is operational and complimentary to your internal induction program

WHAT YOU CAN EXPECT

WEBINAR 1 – Appointment and Interview Skills (Broadcasts on Thursday 14 March 2019 at 3pm AEDT)

 Brief introduction to the industry
 Consultants’ “tools of the trade”
 Negotiation strategies
 Creating behavioural change
 Effective questioning strategies
 Strategies for client cohorts
 Effective interviewing
 Working with resistance

Activity: Segment your caseload into industry and client cohort groups

WEBINAR 2 – Service Delivery (Broadcasts on Thursday 21 March 2019 at 3pm AEDT)

 Case management strategies to meet KPI’s
 Case noting strategies
 Creating effective Job Plans
 Job seeker compliance and reporting – high level KPI measures and the continuous improvement role of compliance
 Effective diary management
 Activity management
 Client marketing strategies
 Proof of service
 Resume building
Activity: Demonstrate key steps to meeting service delivery commitments and techniques for speed of placement

WEBINAR 3 – Outcomes Requirements (Broadcasts on Thursday 28 March 2019 at 3pm AEDT)

 Post placement support process
 Outcome cycle
 Evidence collection
 Strategies for when placements fail
 Strategies to ensure clients declare income
 Technology to support the job seeker and employer
 Workplace modification

Matt Eldridge

FACILITATOR

With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. Matt has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance; and his focus (and enthusiasm) has always been about providing staff, teams and organisations the training and tools to better achieve stronger outcomes

COST

NESA Member

$ 180
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 225
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW
Mar
29
Fri
Understanding Mental Health @ National broadcast
Mar 29 @ 3:00 pm – 4:00 pm

NESA Training Events

WEBINAR

Understanding Mental Health

Friday 29 March 2019    |    3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)

Target Group

All Staff

Summary

Mental health problems are all too common in our communities, and we seek to avoid language that could trigger episodes or make matters worse. However, front line staff may come across situations where a client needs immediate assistance. The aim of this webinar is to provide you with information so you can feel comfortable about how you respond to a person with a mental health problem. Tune in and listen to Sharon Mamo comprehensively discuss and answer your questions on responding to and supporting a person with a mental health condition within the employment services environment.

Key elements

 How social norms are formed
 How to speak and interact to avoid triggering episodes or making matters worse
 When something is not quite right
 Referral and follow up
 Helping yourself – building an affirming workplace culture

FACILITATOR

Sharon Mamo

Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for over 8 years. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.

Psychotherapist and Social Sciences & Trauma Professional, Counselling & AOD Specialist.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.

Apr
9
Tue
The 8 Most Powerful Interview Strategies @ National broadcast
Apr 9 @ 2:00 pm – 3:00 pm
The 8 Most Powerful Interview Strategies @ National broadcast

NESA Webinar

WEBINAR

The 8 Most Powerful Interview Strategies

Tuesday 9 April 2019

2pm AEST (1:30pm in SA & NT and 12 noon in WA)

Target Group

Frontline staff

About the webinar

How are your clients performing in their job interviews?

Do you need to help develop their job interview skills further?

This upcoming webinar is a must-attend event for frontline staff to discover Leonie Lam’s 8 Most Powerful Interview Strategies and how to apply them straight away.

This webinar will explore:

  • Strategies that will help a job seeker build rapport with the interviewer and make a lasting impression
  • What interviewers are expecting in a perfect behavioural interview answer
  • How to fully prepare for a job interview that will lead to a job offer

FACILITATOR

Leonie Lam

Leonie has been recognised for her outstanding facilitation skills, her customer service excellence and her genuine interest in helping people and organisations. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.

As a Career Coach, she has helped more than 200 people secure employment in Australia. As a Trainer, she is passionate about delivering training to help individuals and organisations maximise their performance and achieve their strategic objectives. She consistently receives outstanding feedback in her training programs.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.

Apr
11
Thu
Reverse Marketing with Intent @ National broadcast
Apr 11 @ 2:00 pm – 3:00 pm
Reverse Marketing with Intent @ National broadcast

NESA Webinar

WEBINAR

Reverse Marketing with Intent

Thursday 11 April 2019

2pm AEST (1:30pm in SA & NT and 12 noon in WA)

Target Group

Front line staff

Summary

In this webinar, Matt Luttrell will discuss reverse marketing strategies to place priority jobactive and DES job seekers into the hidden job market. The focus is on making contact with specific employers. It will explore getting the job seeker and employment services practitioners ready to make a reverse marketing call, and how to manage the call including handling objections.

The focus of this webinar is not on vacancy development for job matching. It will cover becoming “one” with the employer so that we understand the fit with the employee and the new opportunity that presents. Reverse marketing isn’t all about providers getting a placement, it’s much bigger than that. The placement is the result – the real key is understanding what the employer is looking for and matching a strong candidate to an opportunity.

WHAT YOU CAN EXPECT

• Preparation is key
• Adopt a positive mindset
• Approaches with the best results
• What to look for, what to listen for
• The best way to respond to objections

FACILITATOR

Matt Luttrell (Bounce Australia)

Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and 9 years’ experience in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.

Apr
15
Mon
Post Placement Support webinar: Is it just a contact call or are we gathering real intelligence ? @ National broadcast
Apr 15 @ 12:00 pm – 1:00 pm
Post Placement Support webinar: Is it just a contact call or are we gathering real intelligence ? @ National broadcast

NESA Webinar

WEBINAR

Post Placement Support: Is it just a contact call or are we gathering real intelligence ?

Monday 15 April 2019

12 noon AEST (11:30am in SA & NT and 10am in WA)

Target Group

Frontline staff

Summary

Post Placement Support (PPS) is a great way of gathering intelligence that can drive a strong plan to ensure job seekers maximise their sustainable employment opportunity. This task should not be a “tick a box” exercise. It is a critical step to ensure we are identifying any red flags that exist in the early stages of employment and acting upon them accordingly. If performed correctly, PPS will be seen as a genuine value-add to your employer’s customer service experience and will provide a support mechanism for the new employee as they enter into a new environment.

WHAT YOU CAN EXPECT

• Be Prepared – Go in with a plan that is tailored to the employee
• Transparency and Clarity – Is the Employer / Employee clear on the benefits of spending the time to answer these questions?
• Communication – How to identify concerns by listening to words and intonation
• Action Plans – How to record and escalate information to the appropriate person

FACILITATOR

Matt Luttrell (BOUNCE Australia)

Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and a decade in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.

Change Your Brain for Habits of Excellence @ National broadcast
Apr 15 @ 2:00 pm – 3:00 pm
Change Your Brain for Habits of Excellence @ National broadcast

NESA Webinar

WEBINAR

Change Your Brain for Habits of Excellence

Monday 15 April 2019

2pm AEST (1:30pm in SA & NT and 12 noon in WA)

Target Group

All staff

Summary

Habits are necessary – they help us to function effectively in an increasingly fast-paced and complex world. But are our habits helping or hindering our effectiveness and productivity?

This highly practical and enlightening webinar has a powerful message for anyone who wants better results from their time. It will leave participants feeling empowered to make changes in those areas that have been keeping them stuck in ineffective habits and routines.

What you will learn

  • Explore how our brain creates and forms habits
  • Identify the 3 critical elements of a habit and which one to change for success
  • Discover why energy is more important than time and how it helps create efficiency habits
  • Learn practical, workable strategies for developing and maintaining focus and attention
  • Come away feeling inspired to action by applying the H.A.B.I.T. formula for greater productivity, a healthier lifestyle and a real sense of achievement

FACILITATOR

Clare Edwards

Clare is a change-maker. She helps organisations to tap into the collective potential of their people so that they can master personal leadership, thrive in change and stay fully engaged.
A passionate storyteller and inspiring speaker, Clare takes her audiences on an experiential journey, leaving them filled with new insights, keen to know more and motivated to change.
Clare’s corporate background spans 2 decades of working in senior management roles with global IT companies, surviving the dot com ‘boom and bust’ of the early millennium and thriving in complex, fast-paced change environments.
Clare makes the complex simple. She has studied neuroleadership extensively and brings theory and concepts to life helping people to uncover the full potential of their amazing brain and its ability to change – without the psychobabble.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.