Sep
27
Thu
Emotional Resilience webinar @ National broadcast
Sep 27 @ 2:00 pm – 3:00 pm
Emotional Resilience webinar @ National broadcast

NESA Training Events

WEBINAR

Emotional Resilience

Thursday 27 September 2018   |   2.00pm AEST (1.30 SA & NT, and 12noon WA)

Target Group

All staff

Summary

In today’s world it is vital that we are able to cope with challenges and ensure that we are responding appropriately to all situations. This webinar will dive into what emotional resilience is, provide techniques to build emotional resilience in challenging times, and discuss ways to respond to situations out of our control. These techniques can be used to appropriately communicate in any workplace, with any clients or in any situation you are faced with. If you’re interested in developing your level of emotional resilience in our forever changing world, then this webinar is for you.

WHAT will be covered

  • Emotional resilience
  • Coping mechanisms and how best to use them
  • Examples of how emotional resilience can benefit your role and workplace
  • Identification of personal areas of improvement for dealing with challenges

FACILITATOR

Ana Tonkin

Experienced business leader and director of Business Development for the Clariti Group, Ana Tonkin has many years of experience driving improvement, growth and development for businesses across a range of industries from education and training to member services, indigenous organisations, employment services and various customer service industries. Ana has expertise in grant research, capital raising and unlocking hidden markets.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time and is expected to last approximately an hour. Registrants will receive a PDF copy of the presentation.

Oct
8
Mon
Attention Management @ National broadcast
Oct 8 @ 2:00 pm – 3:00 pm
Attention Management @ National broadcast

NESA Training Events

WEBINAR

Attention Management

Monday 8 October 2018    |    2pm AEDT (1:30pm SA, 1pm QLD, 12:30pm NT and 11 am in WA)

Target Group

Managers, team leaders, site managers

Summary

Obviously a distracted employee is a less effective employee. Employees distracted by fellow workers, excessive private web browsing or social media engagement can make mistakes which reduces their performance.
In this 60 minute presentation, founder of HPS, Peter Holtmann, will explain the principle skills that allow managers to connect with their employees on an emotional level and motivate them to focus on their work in order to reach their personal and company goals.

In this webinar you will learn

  • How to define and understand the principle skills for attention management.
  • How to identify different types of attention.

FACILITATOR

Peter Holtmann

Peter is passionate about being a leader of management teams who want to drive innovation and to inspire communities with their own causes, visions and missions. He uses excellent risk management processes to manage programmes from the highest levels of governance to the daily pursuits of individuals.

Peter is very comfortable in the community sector, where he has helped organisations to undergo change, to commercialise their visions and to build government relations. He has ticked all the big boxes including restructuring, rebranding, mergers, acquisitions, and organisational change. He enjoys presenting to audiences on the technological and philosophical requirements of the industry he is engaging in.

His mantra: motivation is everything, passion is essential, commitment is not an option, leadership is an expression of these ingredients.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.  Registrants will receive a PDF copy of the presentation itself which can be used as a future resource.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Oct
9
Tue
Getting past the fear of employer objections @ National broadcast
Oct 9 @ 3:00 pm – 4:00 pm
Getting past the fear of employer objections @ National broadcast

NESA Training Events

WEBINAR

Getting Past the Fear of Employer Objections

Tuesday 9 October 2018    |    3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)

Target Group

Front line staff

Summary

Join Matt Eldridge as he discusses what you need to do to make an impact with employers. Hear about what employers think, and how value adding and educating employers will get your job seekers / participants to the front of the queue.

WHAT YOU CAN EXPECT

 Why it is a must to prepare the job seeker before the contact
 Labour Market research – regional and metropolitan
 Researching employer needs
 Develop a tailored offer for employers
 Making the initial phone contact with employers
 Sell the benefits of job seekers to employers
 Respond to frequently stated objections
 Working in with the employer

FACILITATOR

Matt Eldridge (Controlled Chaos)

With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. Matt has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance; and his focus (and enthusiasm) has always been about providing staff, teams and organisations the training and tools to better achieve stronger outcomes.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.

Oct
15
Mon
6 things to focus on when working with reluctant job seekers @ National broadcast
Oct 15 @ 3:00 pm – 4:00 pm
6 things to focus on when working with reluctant job seekers @ National broadcast

NESA Training Events

WEBINAR

6 things to focus on when working with reluctant job seekers

Monday 15 October 2018    |    3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)

Target Group

Business Development staff, Managers/team leaders, Employment Consultants and Frontline staff.

Summary

This webinar provides staff with explanations of subconscious engagement drivers and the tools to work with the job seeker and employers to create and sustain successful employment outcomes. Consultants will be empowered to ask the right questions, to know what is important, to build rapport, to be authentic in their communication and much more.

WHAT YOU CAN EXPECT

 Become the anchor for positive placements of job seekers

 Get clarity on needs/vision by asking the right questions

 Be authentic in your communication

 ‘Be your word’ – do what you say you are going to do; do it when you say you are going to do it

 Know what is important and deliver on that

 Build rapport, develop a sense of trust which allows you to positively influence your job seekers

 

FACILITATOR

Matt Luttrell

With over six years’ experience managing hotels in Melbourne and Geelong, and over ten years’ experience in Employment Services in both front line and management roles, Matt has seen it all. He has worked in priority regions where high levels of anti-social behaviour are prevalent. Matt is educated and experienced in conflict management, believing that the real secret is to be able to identify a challenging situation and effectively communicate with the individual to gain a mutually agreed outcome.          

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.

Oct
22
Mon
Post Placement Support webinar: Is it just a contact call or are we gathering real intelligence ? @ National broadcast
Oct 22 @ 3:00 pm – 4:00 pm
Post Placement Support webinar: Is it just a contact call or are we gathering real intelligence ? @ National broadcast

NESA Training Events

WEBINAR

Post Placement Support

Monday 22 October 2018    |    3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)

Target Group

All staff

Summary

Post Placement Support (PPS) is a great way of gathering intelligence that can drive a strong plan to ensure job seekers maximise their sustainable employment opportunity. This task should not be a “tick a box” exercise, it is a critical component to ensure we are identifying any red flags that exist within early stages of employment and act upon them accordingly. If performed correctly, PPS will be seen as a genuine value add to your employers customer service experience and will provide a support mechanism for the new employee as they enter into a new environment.

WHAT YOU CAN EXPECT

• Be Prepared – Go in with a plan that is tailored to the employee       

• Transparency and Clarity – Is the Employer / Employee clear on the benefits of spending the time to answer these questions?

• Communication – How to identify concerns by listening for tones and language

• Action Plans – How to record and escalate information to the appropriate person

 

FACILITATOR

Matt Luttrell

Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and a decade in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.

Oct
29
Mon
Reverse Marketing with Intent webinar @ National broadcast
Oct 29 @ 3:00 pm – 4:00 pm
Reverse Marketing with Intent webinar @ National broadcast

NESA Webinar

WEBINAR

Reverse Marketing with Intent

Monday 29 October 2018

3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)

Target Group

Frontline staff that engage with employers.
Reverse Marketers

Summary

In this webinar Matt Luttrell will discuss reverse marketing strategies to place priority jobactive and DES job seekers into the hidden job market. The focus is on making contact with specific employers. It will explore getting the job seeker and employment services practitioners ready to make a reverse marketing call, and how to manage the call including handling objections. 

The focus of this webinar is not on vacancy development for job matching. So what can you expect? It will cover becoming “one” with the employer so that we understand the fit with the employee and the new opportunity that presents. Reverse marketing isn’t all about providers getting a placement, it’s much bigger than that! The placement is the result – the real key is understanding what the employer is looking for and matching a strong candidate to an opportunity.

WHAT YOU CAN EXPECT

• Preparation is key

• Be in a positive mindset

• What approaches have the best results 

• What to look for, what to listen for 

• What is the best way to respond to objections 

 

FACILITATOR

Matt Luttrell

Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and 9 years’ experience in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.

Oct
30
Tue
DES 2018: Performance and Leadership for Site Managers (formerly known as Essential Skills – Site Manager coaching programme (DES 2018) @ National broadcast
Oct 30 @ 3:00 pm – 4:30 pm
DES 2018: Performance and Leadership for Site Managers (formerly known as Essential Skills - Site Manager coaching programme (DES 2018) @ National broadcast

NESA Training Events

3 PART COACHING PROGRAMME

DES 2018: Performance and Leadership for Site Managers (Formerly known as Essential Skills - Site Manager coaching programme for DES 2018)

starts Tuesday 30 October 2018 | 3:00pm AEDT

Target Group

This is suited for site managers or aspiring managers working with the DES contracts.

Summary

Effective frontline managers are key to achieving performance outcomes and retaining staff. Over 3 webinar sessions, Matt Eldridge will provide managers with the tools to improve their leadership skills and understand how to be fully effective as a frontline manager. The series will take participants through a range of strategies so they can perform effectively with their staff and customers. The training will cover key concepts from frontline management models tailored to DES 2018, and aims to develop a positive and resilient approach to achieving management goals; with a particular focus on helping staff to meet contract KPIs. It is expected that at the end of the series participants will be able to provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.

WHAT YOU CAN EXPECT

Session 1 – How to get your staff meeting their KPI's (Broadcasts on Tuesday 30 October 2018 at 3pm AEDT (2:30pm SA, 2pm QLD, 1:30pm NT and 12 noon WA)

 Tuning into staff motivations  Developing key team and individual expectations  Moving their comfort zone into the learning zone  Developing and monitoring key lead indicators  Training and continuous improvement  Strong staff review process  Working effectively with office politics  Engaging and improving underachieving staff  Changing negative team behaviours  Mixing it up

Session 2 – What is change management? (Broadcasts on Wednesday 7 November 2018 at 3pm AEDT (2:30pm SA, 2pm QLD, 1:30pm NT and 12 noon WA)

 Team planning  Implementing change effectively and quickly  Managing change with your team  What is risk?  Types of risk  Processes around risk management  Managing job seeker attendance  Implementing service delivery and contract commitments efficiently  Tracking budgets  Other performance drivers  Work information flows and processes

Session 3 –DES 2018 Performance management drivers (Broadcasts on Wednesday 14 November 2018 at 3pm AEDT (2:30pm SA, 2pm QLD, 1:30pm NT and 12noon WA)

 Outcome cycle  Work information flows and processes  Strong process for maximising placement and outcome performance  Tools for monitoring your activity management for performance increase  How to inspect what you expect  How to make great performance ideas accountable  Key “fast meeting ideas” for results  ESCN/Click Reports  Getting the most from your 3rd party software

Each session is expected to run for approximately 1½ hours. This live broadcast will include ample Q&A time. The model of delivery for this coaching programme requires learners to “learn by doing”, which is an active learning approach in which learners will be given work-based activities to be completed as part of the series. Once the series has been completed, participants will receive a Certificate of Completion.

All registrants for the live broadcast will receive a PDF copy of the presentation

FACILITATOR

Matt Eldridge

With over 20 years practising and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams. A strategic thinker and strong communicator and teacher, Matt's diverse experience has grown to create very practical approaches to training, management and technology. Matt has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance; and his focus (and enthusiasm) has always been about providing staff, teams and organisations the training and tools to better achieve stronger outcomes.

COST

NESA Member

$ 180
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 225
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW
Oct
31
Wed
NESA Masterclass Series – Leadership and Moral Courage @ PARKROYAL Melbourne Airport
Oct 31 @ 9:00 am – 3:00 pm

Wednesday 31 October 2018

NESA MASTERCLASS SERIES

Leadership and Moral Courage

Days
Hours
Minutes

In the face of current challenges and future change how does leadership impact on your success?

WHAT ARE THE CRITICAL ISSUES TO ADDRESS?

WHY YOU SHOULD ATTEND

If you are involved in the strategic direction of your organisation, in a reorganization, the development of a new product line or a change in the competitive market place, with new bosses or new co-workers, as a leader you must constantly monitor the environment and adjust your leadership skills to match the new demands.

Diverse forms of leadership are being celebrated rather than suppressed. People from a variety of backgrounds now have a seat at the table and leadership no longer has one voice – it has become a conversation.

Armed with this knowledge, we are in a position to formulate creative ideas and take action for effective future leadership.
NESA Annual Report - Disability Male

Topics to be covered

Knowledge and application of core leadership capacities for leadership, which involve the self, the organisation and the systems in which we work

An understanding of group dynamics and how to navigate them

An understanding of how to ‘read the room’ and how to identify preferred communication styles

Our Presenters

Dr. Alexandra Walker

Lecturer at the Centre for Social Impact, UNSW Sydney

Ali Walker is a Lecturer at the Centre for Social Impact, UNSW Sydney, and is currently the lecturer in charge of the undergraduate course, Creating Social Change: From Innovation to Impact.  Ali’s research focuses on large-scale system change through business, human rights and leadership.
NESA Masterclass Presenter: Adam Creighton

Adam Creighton

Economics Editor - The Australian

Adam Creighton is an award-winning economics journalist with a special interest in tax and financial policy. He spent most of 2016 at the Wall Street Journal in Washington DC. He won the Citi Journalism Award for Excellence in 2015, and was runner up in the internationally recognised Bastiat Prize for Journalism in 2014. He started his career at the Reserve Bank of Australia and studied economics at Oxford, where he was a Commonwealth Scholar. In 2017 he was appointed to the National Archives of Australia Advisory Council.

EVENT DETAILS

Wednesday 31 October 2018
9.00am - 3.00pm
PARKROYAL Melbourne Airport, Arrival Dr, Tullamarine VIC 3045

EVENT PRICES

REGISTRATION

$ 895
00
PER PERSON
  • PRICE INCLUDES:
  • Tea and coffee at registration
  • Morning and afternoon tea
  • Lunch

AGENDA

9.00 - 9.30

REGISTRATION

9.30 - 11.00

Dr. Alexandra Walker

How to Read the Room: The stages of group dynamics and identifying connection types

11.00 - 11.15

MORNING TEA

11.15 - 12.30

Dr. Alexandra Walker

Creating, belonging and safety - even during difficult conversations

12.30 - 1.30

LUNCH

1.30 - 3.00

Adam Creighton

3.00

CLOSE

Nov
19
Mon
Staying Cool Under Pressure @ National broadcast
Nov 19 @ 3:00 pm – 4:00 pm
Staying Cool Under Pressure @ National broadcast

NESA Training Events

WEBINAR

Staying Cool Under Pressure

Monday 19 November 2018    |    3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)

Target Group

All staff

Summary

One of the key traits of emotionally intelligent people is that they are able to keep their head when all around seems in chaos. Their ability to remain calm under pressure and to model resilience has a significant flow-on effect on their peers and the rest of the organisation.

Staying Cool Under Pressure is an exploration into the world of understanding stress and regulating emotions. It’s the nearest we’ll get to having a user manual for the brain and the strategies that Clare shares are guaranteed to work… if implemented.

Expected outcomes

  • Identifying the key parts of the brain responsible for staying calm and for ‘losing it’
  • Exploring 4 core pressure sources in the workplace
  • Building self-awareness around your individual pressure points
  • Identifying your sweet spot for positive stress and performance
  • Learning 8 strategies for staying cool under pressure, all of which are immediately implementable

FACILITATOR

Clare Edwards

Clare is a change-maker. She helps organisations to tap into the collective potential of their people so that they can master personal leadership, thrive in change and stay fully engaged. A passionate storyteller and inspiring speaker, Clare takes her audiences on an experiential journey, leaving them filled with new insights, keen to know more and motivated to change. Clare’s corporate background spans 2 decades of working in senior management roles with global IT companies, surviving the dot com ‘boom and bust’ of the early millennium and thriving in complex, fast-paced change environments. Clare makes the complex simple. She has studied neuroleadership extensively and brings theory and concepts to life, helping people to uncover the full potential of their amazing brain and its ability to change – without the psychobabble.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.

Nov
20
Tue
Indigenous Cultural Awareness Coaching Programme @ National broadcast
Nov 20 @ 3:00 pm – 4:00 pm

NESA Training Events

2 PART COACHING PROGRAMME

Indigenous Cultural Awareness

Part 1: Tuesday 20 November 2018 | 3.00pm AEDT
Part 2: TBC

Target Group

All staff

Summary

Extensive cultural knowledge is not necessary in order to become culturally aware. A capacity to recognise that cultural difference exists, and to be open to learning from these differences is the basis of cultural awareness.

This coaching programme is designed to expand thinking and understanding about Aboriginal and Torres Strait Islander communities, their history and contemporary issues, and to facilitate understanding between staff and Indigenous Australians.

You will be provided with historical legislative and policy development information as it pertains to Australian Indigenous peoples, to increase your understanding of how history relates to current Indigenous Australian socioeconomic status.

Over this two part series you will hear Nathan Frank’s personal narrative and insight into people from Aboriginal and Torres Strait Islander background within the workplace, customer base and community.

Each session is expected run for approximately an hour. This live broadcast will include ample Q&A time. Once the series has been completed you will be forward a Certificate of Completion for your portfolio. So it can be used as a future resource, people that register for the live broadcast will receive a PDF copy of the presentation.

WHAT YOU CAN EXPECT

Session one: Tuesday 13 November 2018 at 3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)

 Information required to better support Indigenous clients and community
 knowledge and understanding of the cultural and social history of Aboriginal and Torres Strait Islander people and the issues they face

Session two: Tuesday 20 November 2018 at 3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)

 knowledge, skills and tools required for effective communication and service delivery to Aboriginal and Torres Strait Islander people.

Expected outcomes

 Awareness and knowledge of Aboriginal and Torres Strait Islander cultural issues and how they relate to your business, your job seekers and your employer placement and retention.
 A practical understanding of how culture shapes our values, attitudes and behaviour.
 Tools for staff who mentor, manage and work with Indigenous job seekers.
 Insight into people from Aboriginal and Torres Strait Islander background within the workplace, customer base and community.

FACILITATOR

Nathan Frank

Nathan Frank is a Wiradjuri man from Dubbo in Central West New South Wales who has over 10 years’ experience working in the not for profit sector. Nathan has worked in the fields of Indigenous Financial Literacy and Education, and is a member of the NESA Team as a Senior Remote Training Coordinator working on the Aboriginal Mental Health First Aid Project. With a comprehensive understanding of barriers faced by Indigenous Australians, Nathan has developed and delivered award-winning projects targeted at addressing their needs.

COST

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW