Sep
6
Thu
Motivating Resistant Clients workshop for Employment Services staff @ Melbourne NESA Office
Sep 6 @ 9:30 am – 9:30 am
Motivating Resistant Clients workshop for Employment Services staff @ Melbourne NESA Office

NESA Training Events

WORKSHOP

Motivating Resistant Clients

Melbourne | Thursday 6 September 2018 | Starts 9.30am sharp

Target Group

This workshop suits frontline staff, especially employment consultants, team leaders and executive staff ; working in the employment services sector

About

Resistant clients require a different level of investment to get them motivated and change their mindsets. This workshop takes a close look at why clients may be resistant, reluctant or suspicious. This 1-day workshop provides employment consultants and practitioners with the skills to positively engage mandated clients and develop workable relationships. It will enable practitioners to confidently deliver effective services and achieve outstanding & sustainable results. Focusing on client accountability, the skills learned will enable consultants to encourage clients to take personal responsibility whilst creating motivation. Instead of struggling when confronted by resistant clients, practitioners can adapt a more constructive method to achieving outcomes. Motivational Interviewing (MI) is a communication method intended to move a person toward change, focusing on exploring and resolving ambivalence as a key to eliciting that change. MI facilitates and engages intrinsic motivation within the client to change behaviour. The practitioner seeks to elicit “change talk” (participant initiating discussion about the idea of changing). A client’s readiness for change may be assessed and Motivational Interviewing provided to suit the clients stage of change. This one-day workshop has been designed to build a framework to engage and motivate resistant clients. The aim of the workshop is to provide staff with the skills to engage reluctant clients, utilising the Stages of Change Model and Motivational Interviewing skills to inspire motivation and enthusiasm.

What is being covered

Identify resistant clients
Understand the reasons for reluctance, including complex barriers
Learn the importance of deliberate and collaborative conversations about change using the Stages of Change Model
Learn motivational interviewing techniques for Employment Services
Learn effective ways to resolve discrepancy and ambivalence
Acquire skills in effective goal setting and change measurement
Learn skills to apply a solution focused, problem solving approach

FACILITATOR

Sharon Mamo

Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down to earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in Employment Services for 8 years. As an expert in encouraging mandated and resistant clients to change, she keynotes at National Conferences on topics of Behavioural Change, AOD, Mental Health and Neuropsychotherapy.

COST

NESA Member

$ 300 1 - 3 registrants
  • Prices are inclusive of GST
REGISTER NOW

NESA Member

$ 250 4 - 9 registrants
  • Prices are inclusive of GST
REGISTER NOW

NESA Member

$ 200 10 plus registrants
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 375 per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

At the end of the workshop participants will receive a Certificate of Attendance.

Sep
12
Wed
DES 2018 Employment Consultant Induction coaching programme @ National broadcast
Sep 12 @ 2:00 pm – 3:30 pm
DES 2018 Employment Consultant Induction coaching programme @ National broadcast

NESA Training Events

3 PART COACHING PROGRAMME

DES 2018 Employment Consultant Induction Coaching Programme

Starts Wednesday 12 September 2018 | 2:00pm AEST

Target Group

New frontline staff

Summary

In a complicated and constantly changing sector, giving the right support to new staff is critical so they can hit the ground running and avoid feeling overwhelmed. Our DES 2018 Employment Consultant Induction series can help new staff to feel comfortable and understand the sector context and framework that they are now working with. It will help you to retain staff and avoid having to go through the costly recruitment process again. Our aim is to assist new staff to settle in quickly and become productive as soon as they can. The series will also be useful for existing staff that need a refresher or are returning to work after a long absence (such as maternity or long service leave). Our Employment Consultant Induction coaching programme has a focus on the DES 2018 core elements and the soft skills required for positive client engagement, job placement and effective post placement support. The sessions are full of observed good practices, tips and advice.

WHAT YOU CAN EXPECT

Over three on-line webinar sessions, Matt Eldridge will comprehensively introduce staff to the components and good practice soft skills that make an effective and efficient employment services sector. The webinars will take participants through a range of strategies so they can perform effectively with customers, while touching on KPI measures and compliance requirements. Our training is operational and complimentary to your internal induction programmes. Each session is expected to run for approximately an hour and a half. This live broadcast will include ample Q&A time. The model of delivery for this coaching programme requires learners to “learn by doing” - an active learning approach in which learners will be given work-based activities to be completed as part of the series. Once the series has been completed participants will receive a Certificate of Completion.

Expected outcomes

Session 1 – Introduction, KPIs and meeting expectations (Broadcasts on Wednesday 12 September 2018 at 2pm AEST (1:30pm SA and NT and 12noon WA)

  • Brief history of employment services
  • Role of the consultant
  • Contract and service delivery
  • DES 2018 contract KPIs and remaining compliant
  • Managing participant expectations
  • Core DES 2018 servicing steps
  • Social security law
  • Consultants’ tools of the trade
  • Appointment management

Activity: Research and summarise what a “client-centred service” is.

Session 2 – Working with participants (Broadcasts on Wednesday 19 September 2018 at 2pm AEST (1:30pm SA & NT and 12noon WA)

  • Activity discussion
  • Case management planning skills to meet KPIs
  • Participant centred servicing
  • Case note structure and strategies
  • Creating effective Job Plans
  • Resume building
  • Challenges to employment

Activity: Research the Disability Service Standards and Principles – what are they?

Session 3 – Wrap-around serving your participants  (Broadcasts on Wednesday 26 September 2018 at 2pm AEST (1:30pm SA & NT and 12noon WA)

  • Activity discussion
  • Lifestyle adjustment
  • DES Post Placement Support process and strategies for when placements fall over
  • Engaging stake holders
  • DES outcome cycle
  • Ongoing support
  • Job in jeopardy
  • Individual rights

FACILITATOR

Matt Eldridge

With over 20 years practising and studying leadership and management in a range of community and business settings, Matt is committed to innovation and to motivating teams. A strategic thinker and strong communicator and teacher, Matt's diverse experience has grown to create very practical approaches to training, management and technology. He has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance. His focus (and enthusiasm) has always been about providing staff, teams and organisations with the right training and tools to achieve stronger outcomes.

COST

NESA Member

$ 180
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 225
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW
Sep
13
Thu
Change Your Brain for Habits of Excellence @ National broadcast
Sep 13 @ 2:00 pm – 3:00 pm
Change Your Brain for Habits of Excellence @ National broadcast

NESA Training Events

WEBINAR

Change Your Brain for Habits of Excellence webinar

Thursday 13 September 2018    |    2pm AEST (1:30pm in SA & NT and 12 noon in WA)

Target Group

All staff esp Frontline

Summary

Habits are necessary – they help us to function effectively in an increasingly fast-paced and complex world. But are our habits helping or hindering our effectiveness and productivity?

This highly practical and enlightening webinar has a powerful message for anyone who wants better results from their time. It will leave participants feeling empowered to make changes in those areas that have been keeping them stuck in ineffective habits and routines.

What You Will Learn

  • Explore how our brain creates and forms habits 
  • Identify the 3 critical elements of a habit and which one to change for success
  • Discover why energy is more important than time and how it helps create efficiency habits
  • Learn practical, workable strategies for developing and maintaining focus and attention
  • Come away feeling inspired to action by applying the H.A.B.I.T. formula for greater productivity, a healthier lifestyle and a real sense of achievement

FACILITATOR

Clare Edwards

Clare is a change-maker. She helps organisations to tap into the collective potential of their people so that they can master personal leadership, thrive in change and stay fully engaged.
A passionate storyteller and inspiring speaker, Clare takes her audiences on an experiential journey, leaving them filled with new insights, keen to know more and motivated to change.
Clare’s corporate background spans 2 decades of working in senior management roles with global IT companies, surviving the dot com ‘boom and bust’ of the early millennium and thriving in complex, fast-paced change environments.
Clare makes the complex simple. She has studied neuroleadership extensively and brings theory and concepts to life helping people to uncover the full potential of their amazing brain and its ability to change – without the psychobabble.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.

Sep
17
Mon
Managing Workplace Anxiety @ National broadcast
Sep 17 @ 2:00 pm – 3:00 pm
Managing Workplace Anxiety @ National broadcast

NESA Training Events

WEBINAR

Managing Workplace Anxiety

Monday 17 September 2018    |    2pm AEST (1:30pm in SA & NT and 12 noon in WA)

Target Group

Managers, team leaders, site managers

Summary

Given the increasing cross-over between work and home life with 24 hour access to email, the notion of workplace boundaries is changing. As a result people are experiencing more stress and anxiety. Every employee will encounter it sometime during their career. Everyone should be aware of the signs of anxiety and the tools needed to cope and deal with it.
In this 60 minute online introductory presentation, founder of HPS, Peter Holtmann will provide you with the key skills and resources necessary to recognize and manage workplace anxiety.

Attending this Webinar you will learn

  • The different types of workplace anxieties experienced
  • How to recognize symptoms and warning signs 

FACILITATOR

Peter Holtmann

Peter is passionate about being a leader of management teams who want to drive innovation and to inspire communities with their own causes, visions and missions. He uses excellent risk management processes to manage programmes from the highest levels of governance to the daily pursuits of individuals.

Peter is very comfortable in the community sector, where he has helped organisations to undergo change, to commercialise their visions and to build government relations. He has ticked all the big boxes including restructuring, rebranding, mergers, acquisitions, and organisational change. He enjoys presenting to audiences on the technological and philosophical requirements of the industry he is engaging in.

His mantra: motivation is everything, passion is essential, commitment is not an option, leadership is an expression of these ingredients.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation that can be used as a future resource.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Sep
25
Tue
A Unique 8-point strategy for Coaching Job Seekers to Succeed in Job Interviews @ National broadcast
Sep 25 @ 2:00 pm – 3:00 pm
A Unique 8-point strategy for Coaching Job Seekers to Succeed in Job Interviews @ National broadcast

NESA Training Events

WEBINAR

A Unique 8-point strategy for Coaching Job Seekers to Succeed in Job Interviews

Tuesday 25 September 2018    |    2pm AEST (1:30pm in SA & NT and 12 noon in WA)

Target Group

All Frontline staff

WHAT YOU CAN EXPECT

People rarely receive any positive feedback in their career, what their strengths are and what makes them unique. It is no different for job seekers, but it is important that they have the self-confidence to succeed in their job interviews; if you are to achieve your KPIs in employment outcomes. 

This webinar will explore:

  • A unique 8-point strategy of how you can coach your job seekers to be successful in their job interviews. 
  • You will learn how to build their self- confidence. 
  • You will learn how to provide sound feedback on their career. 
  • You will feel more empowered to coach your job seekers to success with these new strategies. 
 

FACILITATOR

Leonie Lam

Leonie has been recognised for her outstanding facilitation skills, customer service excellence and her genuine interest in helping people and organisations. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.

As a Career Coach, she has helped more than 200 people secure employment in Australia. As a Trainer, she is passionate about delivering training to organisations to help individuals and organisations maximise their performance and achieve their strategic objectives. She consistently receives outstanding feedback in her training programs.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation itself which can be used as a future resource.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Sep
27
Thu
Emotional Resilience webinar @ National broadcast
Sep 27 @ 2:00 pm – 3:00 pm
Emotional Resilience webinar @ National broadcast

NESA Training Events

WEBINAR

Emotional Resilience

Thursday 27 September 2018   |   2.00pm AEST (1.30 SA & NT, and 12noon WA)

Target Group

All staff

Summary

In today’s world it is vital that we are able to cope with challenges and ensure that we are responding appropriately to all situations. This webinar will dive into what emotional resilience is, provide techniques to build emotional resilience in challenging times, and discuss ways to respond to situations out of our control. These techniques can be used to appropriately communicate in any workplace, with any clients or in any situation you are faced with. If you’re interested in developing your level of emotional resilience in our forever changing world, then this webinar is for you.

WHAT will be covered

  • Emotional resilience
  • Coping mechanisms and how best to use them
  • Examples of how emotional resilience can benefit your role and workplace
  • Identification of personal areas of improvement for dealing with challenges

FACILITATOR

Ana Tonkin

Experienced business leader and director of Business Development for the Clariti Group, Ana Tonkin has many years of experience driving improvement, growth and development for businesses across a range of industries from education and training to member services, indigenous organisations, employment services and various customer service industries. Ana has expertise in grant research, capital raising and unlocking hidden markets.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time and is expected to last approximately an hour. Registrants will receive a PDF copy of the presentation.

Oct
8
Mon
Attention Management @ National broadcast
Oct 8 @ 2:00 pm – 3:00 pm
Attention Management @ National broadcast

NESA Training Events

WEBINAR

Attention Management

Monday 8 October 2018    |    2pm AEDT (1:30pm SA, 1pm QLD, 12:30pm NT and 11 am in WA)

Target Group

Managers, team leaders, site managers

Summary

Obviously a distracted employee is a less effective employee. Employees distracted by fellow workers, excessive private web browsing or social media engagement can make mistakes which reduces their performance.
In this 60 minute presentation, founder of HPS, Peter Holtmann, will explain the principle skills that allow managers to connect with their employees on an emotional level and motivate them to focus on their work in order to reach their personal and company goals.

In this webinar you will learn

  • How to define and understand the principle skills for attention management.
  • How to identify different types of attention.

FACILITATOR

Peter Holtmann

Peter is passionate about being a leader of management teams who want to drive innovation and to inspire communities with their own causes, visions and missions. He uses excellent risk management processes to manage programmes from the highest levels of governance to the daily pursuits of individuals.

Peter is very comfortable in the community sector, where he has helped organisations to undergo change, to commercialise their visions and to build government relations. He has ticked all the big boxes including restructuring, rebranding, mergers, acquisitions, and organisational change. He enjoys presenting to audiences on the technological and philosophical requirements of the industry he is engaging in.

His mantra: motivation is everything, passion is essential, commitment is not an option, leadership is an expression of these ingredients.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.  Registrants will receive a PDF copy of the presentation itself which can be used as a future resource.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Oct
9
Tue
Getting past the fear of employer objections @ National broadcast
Oct 9 @ 3:00 pm – 4:00 pm
Getting past the fear of employer objections @ National broadcast

NESA Training Events

WEBINAR

Getting Past the Fear of Employer Objections

Tuesday 9 October 2018    |    3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)

Target Group

Front line staff

Summary

Join Matt Eldridge as he discusses what you need to do to make an impact with employers. Hear about what employers think, and how value adding and educating employers will get your job seekers / participants to the front of the queue.

WHAT YOU CAN EXPECT

 Why it is a must to prepare the job seeker before the contact
 Labour Market research – regional and metropolitan
 Researching employer needs
 Develop a tailored offer for employers
 Making the initial phone contact with employers
 Sell the benefits of job seekers to employers
 Respond to frequently stated objections
 Working in with the employer

FACILITATOR

Matt Eldridge (Controlled Chaos)

With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. Matt has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance; and his focus (and enthusiasm) has always been about providing staff, teams and organisations the training and tools to better achieve stronger outcomes.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.

Oct
15
Mon
6 things to focus on when working with reluctant job seekers @ National broadcast
Oct 15 @ 3:00 pm – 4:00 pm
6 things to focus on when working with reluctant job seekers @ National broadcast

NESA Training Events

WEBINAR

6 things to focus on when working with reluctant job seekers

Monday 15 October 2018    |    3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)

Target Group

Business Development staff, Managers/team leaders, Employment Consultants and Frontline staff.

Summary

This webinar provides staff with explanations of subconscious engagement drivers and the tools to work with the job seeker and employers to create and sustain successful employment outcomes. Consultants will be empowered to ask the right questions, to know what is important, to build rapport, to be authentic in their communication and much more.

WHAT YOU CAN EXPECT

 Become the anchor for positive placements of job seekers

 Get clarity on needs/vision by asking the right questions

 Be authentic in your communication

 ‘Be your word’ – do what you say you are going to do; do it when you say you are going to do it

 Know what is important and deliver on that

 Build rapport, develop a sense of trust which allows you to positively influence your job seekers

 

FACILITATOR

Matt Luttrell

With over six years’ experience managing hotels in Melbourne and Geelong, and over ten years’ experience in Employment Services in both front line and management roles, Matt has seen it all. He has worked in priority regions where high levels of anti-social behaviour are prevalent. Matt is educated and experienced in conflict management, believing that the real secret is to be able to identify a challenging situation and effectively communicate with the individual to gain a mutually agreed outcome.          

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.

Oct
22
Mon
Post Placement Support webinar: Is it just a contact call or are we gathering real intelligence ? @ National broadcast
Oct 22 @ 3:00 pm – 4:00 pm
Post Placement Support webinar: Is it just a contact call or are we gathering real intelligence ? @ National broadcast

NESA Training Events

WEBINAR

Post Placement Support

Monday 22 October 2018    |    3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)

Target Group

All staff

Summary

Post Placement Support (PPS) is a great way of gathering intelligence that can drive a strong plan to ensure job seekers maximise their sustainable employment opportunity. This task should not be a “tick a box” exercise, it is a critical component to ensure we are identifying any red flags that exist within early stages of employment and act upon them accordingly. If performed correctly, PPS will be seen as a genuine value add to your employers customer service experience and will provide a support mechanism for the new employee as they enter into a new environment.

WHAT YOU CAN EXPECT

• Be Prepared – Go in with a plan that is tailored to the employee       

• Transparency and Clarity – Is the Employer / Employee clear on the benefits of spending the time to answer these questions?

• Communication – How to identify concerns by listening for tones and language

• Action Plans – How to record and escalate information to the appropriate person

 

FACILITATOR

Matt Luttrell

Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and a decade in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation which can be used as a future resource.