Apr
12
Thu
How to Build Rapport in 23 Seconds webinar @ ONLINE
Apr 12 @ 2:00 pm – 3:00 pm
How to Build Rapport in 23 Seconds webinar @ ONLINE

NESA Training Events

WEBINAR

How to Build Rapport in 23 Seconds

Thursday 12 April 2018 | 2:00pm AEST (1:30pm SA & NT and 12 noon in WA)

Target Group

Front line staff and Site Managers

Summary

We’ve all heard how much first impressions matter, but when you’re in the sales game, it’s absolutely crucial. It could be the difference between closing a deal or getting hung up on, in
the first phone call. This webinar will explore how to build rapport with someone in the first 23 seconds and how that can increase your sales performance.

What’s being covered:

  • Why it all starts with mindset
  • Why the first 23 seconds is crucial to creating a good impression
  • Introduction to Emotional Intelligence
  • Understanding the four personality types (DISC)
  • How to captivate your prospect’s attention
  • Timing your pitch perfectly
  • Learn to decrease the amount of rejections
  • Understand the client’s psychology and mindset.

FACILITATOR

Raimond Volpe

Raimond is an established and experienced Sales Trainer. He has over 25 years sales experience in finance, recruitment and pharmaceutical industries. He was the #1 BDM at Toll People for two years in a row, winning the National Finance Industries, BDM of the Year Award. Prior to sales, he was the director of Five Finance, a mortgage broking and insurance company that won many awards including the Allianz & Tower Finance Broker Company of the Year Award in 2007.
Mindset plays a big part in Raimonds’ sales training, as the right attitude is an integral part in a successful sales process.
Raimond is an International Best Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after it’s release, it became an international bestseller in x5 countries. Since then, it has been number #1 in Australia in the Self Help Category for the past 10 months in a row.Raimond believes that with a solid sales process, winning attitude and advanced selling skills, excellence can be achieved in any industry.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Apr
24
Tue
6 Things to Focus on when Working with Mandated Job Seekers Webinar
Apr 24 @ 2:00 pm
6 Things to Focus on when Working with Mandated Job Seekers Webinar

NESA Training Events

WEBINAR

6 Things to Focus on when Working with Mandated Job Seekers

Tuesday 24 April 2018    |    2pm AEST (1:30pm in SA, & NT and 12 noon in WA)


REGISTER NOW


NEWSLETTER SUBSCRIPTION

Target Group

Designed for Business Development staff, Managers/team leaders, Employment Consultants and Frontline staff.

Summary

This webinar provides frontline staff with explanations of subconscious engagement drivers and the tools to work with the job seeker and employers to create and sustain successful employment outcomes. Consultants will be empowered to ask the right questions, to know what is important, to build rapport, to be authentic in their communication and much more.

WHAT YOU CAN EXPECT

Join Matt Luttrell as he discusses the 6 things to focus on:

  •  Become the anchor for positive placements of job seekers
  • Get clarity on needs/vision by asking the right questions
  • Be authentic in your communication
  • ‘Be your word’ – do what you say you are going to do; do it when you say you are going to do it
  • Know what is important and deliver on that
  • Build rapport, develop a sense of trust which allows you to positively influence your job seekers

FACILITATOR

Matt Luttrell (Bounce Australia)

With over six years’ experience managing hotels in Melbourne and Geelong, and over ten years’ experience in Employment Services in both front line and management roles, Matt has seen it all. He has worked in priority regions where high levels of anti-social behaviour are prevalent. Matt is educated and experienced in conflict management, believing that the real secret is to be able to identify a challenging situation and effectively communicate with the individual to gain a mutually agreed outcome.

COST

NESA Member

$
60
00
per registrant

  • Prices are inclusive of GST


REGISTER NOW

REGISTER NOW

Non-member

$
75
00
per registrant

  • Prices are inclusive of GST


REGISTER NOW

REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL


TRAINING CATALOGUE


LEADERSHIP CATALOGUE

May
15
Tue
Managing Challenging and Aggressive Client Behaviour Coaching Programme @ Online
May 15 @ 2:00 pm – 3:30 pm

NESA Training Events

2 PART COACHING PROGRAMME

Managing Challenging and Aggressive Client Behaviour

Starts Tuesday 15 May 2018 | 2:00pm AEST (1:30pm SA & NT,and 12 noon WA)

Target Group

Team Leaders, Managers, all Frontline staff

Summary

When working with people from different walks of life on a daily basis, and often requesting them to undertake activities they may not be enthusiastic about, some level of challenging behaviour is inevitable. This is a two session coaching programme designed to build skills in dealing effectively with challenging behaviour from an employment service industry perspective.

The coaching programme aims to provide you with all the skills to help you understand and deal with the challenges of a modern-day client-centred employment service. Participants will acquire knowledge on how to enhance their communication techniques and to avoid conflict in the workplace. Participants are expected to contribute to the discussion of techniques and to consider alternative and innovative approaches. The model of delivery for this coaching program requires “learning by doing”, an active learning approach whereby learners will be given work-based activities to be completed as part of the series.

What’s being covered

Session one : Self-management, resilience, and communication & listening skills. Session is being held on Tuesday 15 May 2018 at 2pm AEST

  • Understand the principles of how to self-manage and remain resilient in confronting situations.
  • How to maintain safe limits and set client expectations.
  • Understand how good communication can influence people.
  • Learn how to develop effective listening skills and assist clients to develop new skills in communication.

Activity : Provide a written example of a time when you were confronted by disruptive behaviour and what you did to de-escalate and minimise the effects.

 Session two : Barriers and limiting client behaviour, responding effectively, and maintaining personal and others’ safety. Session is being held on Tuesday 22 May 2018 at 2pm AEST

  • Understand the barriers to effective communication and how to maintain limits on client behaviour
  • How to recognise and deal with clients effectively when you feel like you are being provoked.
  • Have opportunities through case examples to link theory to practice and application for a safe environment.

FACILITATOR

Matt Luttrell

With over six years’ experience managing hotels in Melbourne and Geelong, and over ten years’ experience in Employment Services in both front line and management roles, Matt has seen it all. He has worked in priority regions where high levels of anti-social behaviour are prevalent.… READ MORE

Matt Luttrell

COST

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

May
18
Fri
ESSENTIAL SKILLS: MEETING DES 2018 CONTRACT OUTCOMES (2 part) coaching programme @ National broadcast
May 18 @ 2:00 pm – 3:30 pm
ESSENTIAL SKILLS: MEETING DES 2018 CONTRACT OUTCOMES (2 part) coaching programme @ National broadcast

NESA Training Events

2 PART COACHING PROGRAMME

ESSENTIAL SKILLS: MEETING DES 2018 CONTRACT OUTCOMES Coaching Programme

Starts Friday 18 May | 2:00pm AEST

Target Group

Management, site managers, programme coordinators and experienced employment consultants

Summary

This two part on line coaching programme is designed to improve staff understanding of the delivery of the DES 2018 contract. It will focus on what is expected in DES 2018 and includes strategies to increase programme performance and improved delivery.

 Each webinar session is expected to run for approximately 90 minutes including ample Q&A and discussion time. 

All registrants will receive a PDF copy of the presentation and a Certificate of Completion

WHAT YOU CAN EXPECT

Session 1: Optimising DES 2018 delivery, engagement, retention and process – Friday  18 May 2018 at 2pm AEST (1:30 pm in SA & NT, 12 noon in WA)

  • What has changed (including the Targeted Compliance Framework)?
  •  Consumer choice
  •  Why should they come to you?
  •  Now that you have them, how do you keep them?
  •  Key requirements

Session 2: DES 2018 contract and compliance requirements – Friday 25 May at 2pm AEST (1:30 pm in SA & NT, 12 noon in WA)

  • Outcomes, service and job placement fee compliance
  •  Star Ratings and Performance Framework
  •  Demonstrating service commitments, National Standards for Disability Services (overview) and tender commitments
  • Exploration of the ongoing support processes
  •  Effective case noting

FACILITATOR

Matt Eldridge

With over 20 years practising and studying leadership and management in a range of community and business settings, Matt is committed to innovation and to motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. He has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance. His focus (and enthusiasm) has always been about providing staff, teams and organisations with the right training and tools to better achieve stronger outcomes.

COST

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jun
13
Wed
DES 2018 Employment Consultant Induction @ National broadcast
Jun 13 @ 2:00 pm – 3:30 pm
DES 2018 Employment Consultant Induction @ National broadcast

NESA Training Events

3 PART COACHING PROGRAMME

DES 2018 Employment Consultant Induction

Starts Wednesday 13 June 2018 | 2:00pm AEST

Target Group

New DES Frontline staff

Summary

In a complicated and constantly changing industry, giving the right support to new staff is critical so they can hit the ground running and avoid feeling overwhelmed. Our DES 2018 Employment Consultant Induction series can help them feel comfortable and understand the industry context and framework that they are now working with. It will help you to retain staff and avoid having to go through the costly recruitment process again. Our aim is to assist them to settle in quickly and become productive as soon as they can. The series will also be useful for existing staff that need a refresher or are returning to work after a long absence (such as maternity or long service leave). 

Our Employment Consultant Induction coaching programme has a focus on the DES 2018 core elements and the soft skills required for positive client engagement, job placement and effective post placement support. The sessions are full of observed good practices, tips and advice.

WHAT YOU CAN EXPECT

Over three on-line webinar sessions, Matt Eldridge will comprehensively introduce staff to the components and good practice soft skills that makes an effective and efficient employment services industry. The webinars will take participants through a range of strategies so they can perform effectively with customers, while touching on the KPI measures and compliance requirements. Our training is operational and complimentary to your internal induction programmes. 

Each session is expected run for approximately an hour and a half. This live broadcast will include ample Q&A time. The model of delivery for this coaching programme requires learners to “learn by doing”, which is an active learning approach whereby learners will be given work-based activities to be completed as part of the series. Once the series has been completed you will be forward a Certificate of Completion for your portfolio.

 

Expected outcomes

  • Session 1 – Introduction, KPI and meeting expectations (Broadcasts on Wednesday 13 June 2018 at 2pm AEST (1:30pm SA and NT and 12noon WA)
  • Brief history of employment services
  • Role of the consultant
  • Contract and service delivery
  • DES 2018 contract KPI’s and remaining compliant
  • Managing participant expectations 
  • Core DES 2018 servicing steps 
  • Social security law
  • Consultant tools of the trade
  • Appointment management

Activity: Research and summarise what is a “Client Centred focussed service”

Session 2 – Working with participants (Broadcasts on Friday 15 June 2018 at 2pm AEST (1:30pm SA & NT and 12noon WA)

  • Activity discussion
  • Case management planning skills to meet KPI
  • Participant centred servicing.
  • Case note structure and strategies
  • Creating effective Job Plans
  • Resume building
  • Challenges to employment

Activity: Research the Disability Service Standards and Principles – what are they?

Session 3 – Wrap around serving your participants (Broadcasts on Friday 22 June 2018 at 2pm AEST (1:30pm SA & NT and 12noon WA)

  • Activity discussion
  • Lifestyle adjustment
  • DES Post Placement Support process and strategies for when placements fall over
  • Engaging stake holders
  • DES Outcome cycle
  • Ongoing support
  • Job in jeopardy
  • Individual rights

FACILITATOR

Matt Eldridge

With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and to motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. He has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance. His focus (and enthusiasm) has always been about providing staff, teams and organisations with the right training and tools to better achieve stronger outcomes.

COST

NESA Member

$ 180
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 225
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jun
21
Thu
NESA DES Forum | New Days – New Ways @ Mantra Tullamarine Hotel, Melbourne
Jun 21 @ 9:00 am – 4:30 pm

Why you should attend

DES managers need to understand person centered approaches and adopt new techniques to drive quality services and high performing teams. This interactive workshop will cover practical information and techniques for leading effective service and performance.

Our DES forum is specifically designed to meet the needs of:

Regional Managers
Site Managers
New DES Providers

Topics covered

Making Connections

• Lived experience and why it matters

• Understanding the disability landscape

• Identifying and connecting with key referral partners

Service Management

• DEEDS, guidelines and provider compliance

• Achieving performance through 30 30 30 caseload management

• Engagement - reducing resistance through practical person centered approaches

• Building better practice through leading strategic interventions

Maximising Performance

• Retaining employers

• Collaborating for success

• Outcome sustainability through effective post placement and ongoing support

• Tools and resources

Leading services and performance in a consumer driven market

Meet our presenters

NESA Staff Annette Gill

Annette Gill

NESA Principal Policy Advisor

Annette has worked with not for profit, private and local government organisations and has been involved in State and Commonwealth funded employment services since the early 1990’s. Annette was Policy Manager at NESA from 2003 - 2013. Prior to commencing her current consultancy business, Annette held the role of Policy and Research Manager of Karingal a large community and disability services organisation with annual revenue of approximately $100 m and which was part of the NDIS Barwon trial. Annette led the policy and research agenda as well as undertaking bid management contributing to organisational growth, particularly in its aged care and employment services divisions.

NESA Staff Vanessa Puopolo

Vanessa Puopolo

NESA Policy Advisor

Vanessa has worked in the employment services sector for over 9 years after completing a Bachelor of Applied Science (Disability) in 2007. In 2013 Vanessa joined the NESA policy team engaging with NESA members through outreach to identify operational and policy related issues across the breadth of all employment programmes including jobactive, DES, TTW and WfD, she is focused on being a voice and influence that helps shape employment programme settings to achieve operational efficiencies for staff whilst ensuring programmes tangibly meeting the needs of job seekers through effective and efficient services.

Event Details

Thursday 21 June 2018
Registration 9.00am
Workshop 9.30am - 4.30pm
Mantra Tullamarine Hotel, Melbourne
Cnr Melrose Drive & Trade Park Drive, Tullamarine
Shuttle Bus from/to Airport: Complimentary

Event prices

NESA MEMBER REGISTRATION

.
$ 520
00
PER PERSON
  • PRICE INCLUDES:
  • Tea and coffee at registration
  • Morning and afternoon tea
  • Lunch

NESA MEMBER GROUP REGISTRATION

3 OR MORE PEOPLE
$ 390
00
PER PERSON
  • PRICE INCLUDES:
  • Tea and coffee at registration
  • Morning and afternoon tea
  • Lunch

NON-MEMBER REGISTRATION

.
$ 655
00
PER PERSON
  • PRICE INCLUDES:
  • Tea and coffee at registration
  • Morning and afternoon tea
  • Lunch
Jun
25
Mon
DES 2018 Engagement and Retention Skills workshop @ Melbourne NESA Office
Jun 25 @ 9:30 am
DES 2018 Engagement and Retention Skills workshop @ Melbourne NESA Office

NESA Training Events

WORKSHOP

DES 2018 Engagement and Retention Skills

Melbourne | Monday 25 June 2018 | Starts 9.30am sharp

DETAILS

DATE:  Monday 25 June 2018

TIME:  9am, for 9:30am start. Finished by 4:30pm 

LOCATION:  Central location Melbourne

Target Group

Team Leaders, Managers, all frontline staff

Summary

The DES sector is about to experience the biggest shift in service delivery since its inception – the service offered by frontline staff will change from a participation model to a customer-centred model. 

To support your staff in the transition to DES 2018 and the new client-focused environment, NESA has engaged with BOUNCE consultancy to develop and deliver this workshop.

This one day workshop will give employment services operational staff and their managers best practice strategies and techniques that they will be able to implement on a daily basis.

Topics being covered

A BOOST TO YOUR CAPABILITY 

  • The change to the new customer-focussed world
  • Practical emotional intelligence tips to engage & retain clients 

DEVELOP ATTRACTION & ENGAGEMENT STRATEGIES 

  • What will attract clients to your service?
  • Learn to balance mutual obligation with choice & control – Know what your clients really want 

TRANSFORM YOUR SERVICE DELIVERY MODEL 

  • Refine your service delivery
  • Be competitive in the new world
  • Change participants’ mindsets without them changing providers 

FACILITATOR

Matt Luttrell

Matt Luttrell has over 15 years’ management experience that includes many years managing hotels in Melbourne and Geelong and a decade in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.

COST

NESA Member

$ 300 1 - 3 registrants
  • Prices are inclusive of GST
REGISTER NOW

NESA Member

$ 250 4 - 9 registrants
  • Prices are inclusive of GST
REGISTER NOW

NESA Member

$ 200 10 plus registrants
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 375 per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

All participants that complete workshop will receive a Certificate of Completion and leave with a comprehensive Professional Training workbook

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jul
10
Tue
jobactive Employment Consultant Induction @ National broadcast
Jul 10 @ 2:00 pm – 3:30 pm
jobactive Employment Consultant Induction @ National broadcast

NESA Training Events

3 PART COACHING PROGRAMME

jobactive Employment Consultant Induction

Starts Tuesday 10 July 2018 | 2:00pm AEST

Target Group

New jobactive Employment Consultants (will also be useful for existing staff that need a refresher or are returning to work after a long absence (such as maternity or long service leave).

Summary

In a complicated and constantly changing industry, giving the right support to new staff is critical so they can hit the ground running and avoid feeling overwhelmed. Our Employment Services Industry jobactive Employment Consultant Induction series can help them feel comfortable and understand the industry context and framework that they are now working in. This will help you to retain staff and to avoid having to go through the costly recruitment process again. Our aim is to assist them to settle in quickly and become productive as soon as they can. 

WHAT YOU CAN EXPECT

Over three webinar sessions, Matt Eldridge will comprehensively introduce staff to the good practice soft skills essential to an effective and efficient employment services delivery. The webinars will take participants through a range of strategies, while also touching on KPI measures and compliance requirements. The model of delivery for this coaching program requires learners to “learn by doing”. Our training is operational and complimentary to your internal induction programs. 

 Our jobactive Employment Consultant Induction coaching programme has a focus on the jobactive program core elements and the soft skills required for positive client engagement, job placement and effective post placement support. The sessions are full of observed good practices, tips and advice.

Each session is expected to run for approximately an hour and a half, including ample Q&A time. Once the series has been completed you will be sent a Certificate of Completion for your portfolio. Registrants will also receive a PDF copy of the presentation. 

About the three sessions

WEBINAR 1 – Appointment and Interview Skills (Broadcasts on Tuesday 10 July 2018 at 2pm AEST) 

  • Brief introduction to the industry 
  • Consultants’ “tools of the trade”
  • Negotiation strategies
  •  Creating behavioural change
  •  Effective questioning strategies
  • Strategies for client cohorts
  • Effective interviewing
  • Working with resistance

Activity: Segment your caseload into industry and client cohort groups

 

WEBINAR 2 – Service Delivery (Broadcasts on Tuesday 17 July 2018 at 2pm AEST)

 

  • Case management strategies to meet KPI’s
  • Case noting strategies
  • Creating effective Job Plans
  • Job seeker compliance and reporting – high level KPI measures and the continuous improvement role of compliance
  • Effective diary management
  • Activity management
  • Client marketing strategies
  • Proof of service
  • Resume building

Activity: Demonstrate key steps to meeting service delivery commitments and techniques for speed of placement

WEBINAR 3 – Outcomes Requirements (Broadcasts on Tuesday 24 July 2018 at 2pm AEST)

 

  • Post placement support process
  • Outcome cycle
  • Evidence collection
  • Strategies for when placements fail
  • Strategies to ensure clients declare income
  • Technology to support the job seeker and employer
  • Workplace modification

FACILITATOR

Matt Eldridge (controlled Chaos)

With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and to motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. He has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance. His focus (and enthusiasm) has always been about providing staff, teams and organisations with the right training and tools to better achieve stronger outcomes.

COST

NESA Member

$ 180
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 225
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Jul
19
Thu
Managing Challenging and Aggressive client behaviour coaching programme @ National broadcast
Jul 19 @ 2:00 pm – 3:00 pm
Managing Challenging and Aggressive client behaviour coaching programme @ National broadcast

NESA Training Events

2 PART COACHING PROGRAMME

Managing Challenging and Aggressive Client Behaviour

Thursday 19 July 2018 | 2:00pm AEST

Target Group

All staff

Summary

When working with people from different walks of life on a daily basis, and often requesting them to undertake activities they may not be enthusiastic about, some level of challenging behaviour is inevitable. This is a two session online coaching programme designed to build skills in dealing effectively with challenging behaviour from an employment service industry perspective.

The coaching programme aims to provide you with all the skills to help you understand and deal with the challenges of a modern-day client-centred employment service. Participants will acquire knowledge on how to enhance their communication techniques and to avoid conflict in the workplace. Participants are expected to contribute to the discussion of techniques and to consider alternative and innovative approaches. The model of delivery for this coaching program requires “learning by doing”, an active learning approach in which learners will be given work-based activities to be completed as part of the series.

 

WHAT YOU CAN EXPECT

Session one : Self-management, resilience, and communication & listening skills. Session is being held on Thursday 19 July 2018 at 2pm AEST (1:30pm SA & NT, and 12 noon WA)

  • Understand the principles of how to self-manage and remain resilient in confronting situations.
  • How to maintain safe limits and set client expectations.
  • Understand how good communication can influence people.
  • Learn how to develop effective listening skills and assist clients to develop new skills in communication.
 Activity : Provide a written example of a time when you were confronted by disruptive behaviour and what you did to de-escalate and minimise the effects.
 
 
Session two : Barriers and limiting client behaviour, responding effectively, and maintaining personal and others’ safety. Session is being held on Thursday 26 July 2018 at 2pm AEST (1:30pm SA & NT, and 12 noon WA)
 
  • Understand the barriers to effective communication and how to maintain limits on client behaviour
  • How to recognise and deal with clients effectively when you feel like you are being provoked.
  • Have opportunities through case examples to link theory to practice and application for a safe environment

Extra details

Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time. 

A PDF copy of the presentation and a Certificate of Completion will be distributed to all registrants once the series has been completed.

FACILITATOR

Matt Luttrell (BOUNCE Australia)

With over six years’ experience managing hotels in Melbourne and Geelong, and over ten years’ experience in Employment Services in both frontline and management roles, Matt has seen it all. He has worked in priority regions where high levels of anti-social behaviour are prevalent. Matt is educated and experienced in conflict management believing that the real secret is to be able to identify a challenging situation and effectively communicate with the individual to gain a mutually agreed outcome.    

COST

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Aug
6
Mon
Engaging the reluctant job seeker webinar @ National broadcast
Aug 6 @ 2:00 pm
Engaging the reluctant job seeker webinar @ National broadcast

NESA Training Events

WEBINAR

Engaging the Reluctant Job Seeker

Monday 6 August 2018    |    2pm AEST (1:30pm in SA, & NT and 12 noon in WA)

Target Group

All front line staff

Summary

Are you or your staff struggling with disengaged job seekers? 

Our webinar is aimed at front line staff and site managers who are experiencing this issue and would like to explore some workable options. It will discuss “reengagement” strategies that really work.

WHAT Is Being Covered

  • WIIFM – Making the benefits clear and relevant for job seekers
  • Ensuring that every contact counts and has a purpose
  • Putting a value on the service you offer to job seekers
  • Using free online tools that can assist with engagement
  • How providing group services can assist with motivation

FACILITATOR

Rebecca Herbertson (Betterlink)

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources.  With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia,  a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.   

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.  A PDF copy of the presentation itself which can be used as a future resource, will be sent to registrants

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL