Our Performance Management : How to get your staff to achieve KPIs webinar is live on Wednesday 6 December 2017 at 3pm AEDT (2.30pm SA, 2pm QLD, 1.30pm NT, and 12 noon in WA)
The key to management is getting 100% from each of you staff. This session looks at how to empower staff to get the best results for the provider. The session is suitable for managers in any employment industry programme.
The live broadcast will include ample Q&A time and is expected to last approximately one hour. Registrants for the live broadcast will receive a PDF copy of the presentation which can be used as a future resource. After the webinar finishes you will be sent a Certificate of Participation for your portfolio.
What is being covered:
- Tuning in to staff motivations
- Developing key team and individual expectations
- Moving staff from their comfort zone into the learning zone
- Developing and monitoring key lead indicators
- Training and continuous improvement
- Strong staff review process
- Working effectively with office politics
- Engaging and improving under-achieving staff
- Changing negative team behaviours
- Mixing it up
Who should attend : Managers (or aspiring managers) and team leaders.
Learning outcomes:
- Renewed confidence
- Strategies to get the best out of your team
Presenter: Matt Eldridge
With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. Matt has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance; and his focus (and enthusiasm) has always been about providing staff, teams and organisations the training and tools to achieve stronger outcomes.
The cost to attend this webinar is $60 for NESA members or $75 for non-members (including GST) per registrant.
Cost
NESA members $60 (inclusive of GST) per registrant
Non-members $75 (inclusive of GST) per registrant
Prices are per registrant and are inclusive of GST
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311
REGISTER NOW
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WEBINAR
Communication Skills – Emotional Intelligence, Building Rapport and Resilience
Wednesday 13 December 2017 | 3.00pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT, and 12 noon WA)
Target group
Frontline Staff, Team Leaders, Managers and Consultants
Summary
When working with people from different walks of life on a daily basis communication is extremely important, it is how we effectively manage our interactions that can make profound changes in your relationships.
This webinar will provide tools on how to develop emotional intelligence, rapport and resilience when dealing with jobseekers, employers, staff and colleagues. It will explore the concept of understanding others and communicating clearly as well as setting high standards of interaction.
It will demonstrate how doing these simple things can create positive change and achieve the desired outcomes in every situation.
Learning Outcomes
- Emotional Intelligence Tips;
- Understanding Others;
- Building Rapport;
- Developing Resilience;
- Influencing Power
Facilitator
Matt Luttrell
Matt Luttrell has over 15 years management experience that includes 6 years managing hotels in Melbourne and Geelong and 9 years experience in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry.
Matt lists his strengths as Integrity, Honesty and Accuracy, all of which are critical components when building and maintaining relationships with key stakeholders. Matt is now the National Program Manager at Bounce Australia where he is in regular contact with management and staff of Employment Services and Corporate Organisations to develop programs that add value to their services (in other words, Matt walks the talk himself).
Cost
NESA Member
$
60
per registrant
- Prices are inclusive of GST
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REGISTER NOW
Non-member
$
75
per registrant
- Prices are inclusive of GST
Click Here
REGISTER NOW
Other
Each session is expected to run for approximately an hour and a half, including ample Q&A time. Once the series has been completed you will be sent a Certificate of Completion for your portfolio. Registrants will also receive a PDF copy of the presentation. Please note, if you have registered and on the day cannot make it, please speak to Max.
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311.
NESA Training Events
WEBINAR
Planning Pathways to Outcomes
Tuesday 30 January 2018 | 3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)
Target Group
Designed for Team Leaders, Employment Consultants and frontline staff.
Summary
This webinar is aimed at staff who are meeting with job seekers regularly. It will cover the following topics:
- The importance of always having an agenda
- Goal setting with job seekers
- Reverse career planning
- The action planning process.
At the end of the webinar, practitioners will have a blueprint which they can use with their clients in as little as 15 minutes to help job seekers to achieve better outcomes.
FACILITATOR
Rebecca Herbertson
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development, and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using… READ MORE
COST
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Training Events
WEBINAR
Engaging the Reluctant Job Seeker
Thursday 1 February 2018 | 3:00pm AEDT (2:30pm SA, 2:00pm QLD, 1:30pm NT & 12 noon in WA)
Target Group
Frontline staff and Site Managers
Summary
Are you or is your site struggling with disengaged job seekers? Our webinar is aimed at front line staff and Site Managers who are experiencing this issue and would like to explore some workable options. It will discuss “reengagement” strategies that really work.
What's being COVERED
- WIIFM – Making the benefits clear and relevant for job seekers
- Ensuring that every contact counts and has a purpose
- Putting a value on the service you offer to job seekers
- Using free online tools that can assist with engagement
- How providing group services can assist with motivation
FACILITATOR
Rebecca Herbertson
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development, and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using… READ MORE
COST
OTHER
The live broadcast will include ample Q&A time and will run for approximately an hour. So it can be used as a future resource, people that register for the live broadcast will receive a PDF copy of the presentation. After the webinar finishes you will receive a Certificate of Participation for your portfolio.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Training Events
2 PART COACHING PROGRAMME
Indigenous Cultural Awareness
Starts Tuesday 6 Feb 2018 | 3:00pm AEDT
Target Group
Summary
Extensive cultural knowledge is not necessary in order to become culturally aware. A capacity to recognise that cultural difference exists, and to be open to learning from these differences is the basis of cultural awareness.
This Coaching programme is designed to expand thinking and understanding about the Aboriginal and Torres Strait Islander communities, their history and contemporary issues; and to facilitate understanding between staff and the Aboriginal and Torres Strait Islander people they are working with.
You will be provided with historical legislative and policy development information, as it pertains to Australian Indigenous peoples, to better understand the current socio-economic situation of Indigenous Australians.
Over this two part series you will hear Gail Reynolds-Adamson’s personal narrative and insight into people from Aboriginal and Torres Strait Islander backgrounds in the workplace, customer base and the broader community. Each session is expected to run for approximately an hour and a half. This live broadcast will include ample Q&A time. Once the series has been completed you will be sent a Certificate of Completion for your portfolio.
WHAT YOU CAN EXPECT
Session one: Tuesday 6 Feb 2018 at 3pm AEDT
Information required to better support Indigenous clients and community
Knowledge and understanding of the cultural and social history of Aboriginal and Torres Strait Islander people and the issues they face
Session two: Tuesday 13 Feb 2018 at 3pm AEDT
Knowledge, skills and tools required for effective communication and service delivery to Aboriginal and Torres Strait Islander people.
Expected outcomes
Awareness and knowledge of Aboriginal and Torres Strait Islander cultural issues and how they relate to your business, your job seekers and your employer placement and retention.
A practical understanding of how culture shapes our values, attitudes and behaviour.
Tools for staff who mentor, manage and work with Indigenous job seekers.
Greater understanding of people from Aboriginal and Torres Strait Islander backgrounds.
FACILITATOR
Gail Reynolds-Adamson
Gail is a descendant of the Noongar people from the South East Coast of Western Australia, the Nudju people from the Norseman/Balladonia area, and the Mirrnning people (“Whale people”) from the coast between Western Australia and South Australia… READ MORE
COST
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Training Events
2 PART COACHING PROGRAMME
Managing Challenging and Aggressive Client Behaviour
Starts Wednesday 7 February 2018 | 3:00pm AEDT (2:30pm SA, 2pm QLD, 1:30pm NT, and 12 noon WA)
REGISTER NOW
NEWSLETTER SUBSCRIPTION
Target Group
Team Leaders, Managers, all Frontline staff
Summary
When working with people from different walks of life on a daily basis, and often requesting them to undertake activities they may not be enthusiastic about, some level of challenging behaviour is inevitable. This is a two session coaching programme designed to build skills in dealing effectively with challenging behaviour from an employment service industry perspective.
The coaching programme aims to provide you with all the skills to help you understand and deal with the challenges of a modern-day client-centred employment service. Participants will acquire knowledge on how to enhance their communication techniques and to avoid conflict in the workplace. Participants are expected to contribute to the discussion of techniques and to consider alternative and innovative approaches. The model of delivery for this coaching program requires “learning by doing”, an active learning approach whereby learners will be given work-based activities to be completed as part of the series.
What’s being covered
Session one : Self-management, resilience, and communication & listening skills. Session is being held on Wednesday 7 February 2018 at 3pm AEDT
- Understand the principles of how to self-manage and remain resilient in confronting situations.
- How to maintain safe limits and set client expectations.
- Understand how good communication can influence people.
- Learn how to develop effective listening skills and assist clients to develop new skills in communication.
Activity : Provide a written example of a time when you were confronted by disruptive behaviour and what you did to de-escalate and minimise the effects.
Session two : Barriers and limiting client behaviour, responding effectively, and maintaining personal and others’ safety. Session is being held on Tuesday 13 February at 12 noon AEDT
- Understand the barriers to effective communication and how to maintain limits on client behaviour
- How to recognise and deal with clients effectively when you feel like you are being provoked.
- Have opportunities through case examples to link theory to practice and application for a safe environment.
FACILITATOR
Matt Luttrell
With over six years’ experience managing hotels in Melbourne and Geelong, and over ten years’ experience in Employment Services in both front line and management roles, Matt has seen it all. He has worked in priority regions where high levels of anti-social behaviour are prevalent…. READ MORE
COST
NESA Member
$
120
00
per registrant
- Prices are inclusive of GST
REGISTER NOW
REGISTER NOW
Non-member
$
150
00
per registrant
- Prices are inclusive of GST
REGISTER NOW
REGISTER NOW
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Training Events
WORKSHOP
Mental Health First Aid (MHFA)
Sydney | Thursday 8 & Friday 9 February 2018 | 9.30am AEDT
DETAILS
DATE: Thursday 8 & Friday 9 February 2018
TIME: Starts at 9:30am
LOCATION: NESA Sydney office, Level 1, 33-35 Belmont Street SUTHERLAND NSW 2232
Target Group
All staff
Summary
NESA offers the Mental Health First Aid course authorised by MHFA Australia, and delivered by MHFA Australia Accredited Instructors.
The 12-hour Mental Health First Aid course teaches adults (18 years and over) how to provide initial support to adults who are developing a mental illness or experiencing a mental health crisis. The course is delivered over two days.
Course participants learn about the signs and symptoms of the common and disabling mental health problems, how to provide initial help, where and how to get professional help, what sort of help has been shown by research to be effective, and how to provide first aid in a crisis situation.
Learning Outcomes
- Explore different options for supporting a person with mental health problems
- Understand the prevalence of mental illness in Australia
- Identify where to get support
- Understand why early intervention is key
- Identify when a colleague may be depressed
- Understand suicide and its warning signs
- Learn what to do if someone mentions suicide
- Identify when a colleague may be suffering anxiety
- Understand the different anxiety disorders
- Know how to help a colleague manage a panic attack
- Know what to do if a colleague has suffered trauma
- Learn to spot serious mental health issues, including psychosis & bipolar disorder
- Understand what to do if you witness a psychotic episode
- Identify the signs of substance abuse in the workplace
- Understand types of drugs and their effects
- Know how to handle a colleague with a substance abuse related disorder
COST
OTHER
At the end of training participant: All participants that complete the full 12 hour course will receive a Certificate of Completion and have the opportunity to undertake the MHFA online exam for their full certification (They will be issued PDF Certificate of Accreditation by MHFA Australia). Please note that this is an internationally recognised course.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Training Events
3 PART COACHING PROGRAMME
jobactive Employment Consultant Induction
Starts Thursday 8 February 2018 at 3pm AEDT (2:30pm in SA, 2pm QLD, 1:30pm NT and 12 noon in WA)
Target Group
Summary
Our Employment Consultant Induction coaching programme has a focus on the jobactive core elements and the soft skills required for positive client engagement, job placement and effective post placement support. The sessions are full of observed good practices, tips and advice.
Over three webinar sessions, John Francis will comprehensively introduce staff to the components and good practice soft skills that makes an effective and efficient employment services industry. The webinars will take participants through a range of strategies so they can perform effectively with customers, while touching on the KPI measures and compliance requirements. Our training is operational and complimentary to your internal induction programmes.
The series will also be useful for existing staff that need a refresher or are returning to work after a long absence (such as maternity or long service leave).
Our jobactive Employment Consultant Induction coaching programme has a focus on the jobactive program core elements and the soft skills required for positive client engagement, job placement and effective post placement support. The sessions are full of observed good practices, tips and advice.
SESSIONS
WEBINAR 1 – Appointment and Interview Skills (Broadcasts on Thursday 8 February 2018 at 3pm AEDT)
- Brief introduction to the industry
- Consultants’ “tools of the trade”
- Negotiation strategies
- Creating behavioural change
- Effective questioning strategies
- Strategies for client cohorts
- Effective interviewing
- Working with resistance
Activity: Segment your caseload into industry and client cohort groups
WEBINAR 2 – Service Delivery (Broadcasts on Thursday 15 February 2018 at 3pm AEDT)
- Case management strategies to meet KPI’s
- Case noting strategies
- Creating effective Job Plans
- Job seeker compliance and reporting – high level KPI measures and the continuous improvement role of compliance
- Effective diary management
- Activity management
- Client marketing strategies
- Proof of service
- Resume building
Activity: Demonstrate key steps to meeting service delivery commitments and techniques for speed of placement
WEBINAR 3 – Outcomes Requirements (Broadcasts on Thursday 22 February 2018 at 3pm AEDT)
- Post placement support process
- Outcome cycle
- Evidence collection
- Strategies for when placements fail
- Strategies to ensure clients declare income
- Technology to support the job seeker and employer
- Workplace modification
FACILITATOR
John Francis
Following many years experience in stock broking and funds management in London and Melbourne, John commenced in the Employment Services industry in 2006. He has ten years experience in DEN/DES (and other industry programmes), in the roles of Case Manager, Recruiter and Training and Assessor. John has delivered accredited motivational training to participants centred on addressing vocational and non-vocational barriers on their own pathway to success... READ MORE
COST
NESA Member
-
Prices are inclusive of GST
-
One payment for the 3 part series
Non-member
-
Prices are inclusive of GST
-
One payment for the 3 part series
other
Each session is expected run for approximately an hour and a half. This live broadcast will include ample Q&A time. The model of delivery for this coaching programme requires learners to “learn by doing”, which is an active learning approach whereby learners will be given work-based activities to be completed as part of the series. Once the series has been completed you will be forward a Certificate of Completion for your portfolio.
Participants’ comments about the programme
“Was very informative and great ideas. I was able to relate to all & I’ve only been in this industry for 3 months”
“Very engaging and the presenters were easier to engage with”
“Never been on a series where, not one, but two presenters engaged with the participants”
“I found it very easy to follow, and they covered the lot”
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Training Events
WORKSHOP
Mental Health First Aid (MHFA)
Brisbane | Wednesday 14 February & Thursday 15 February 2018 | 9.30am AEST
DETAILS
DATE: 14 & 15 February 2018
TIME: Starts 9:30am
LOCATION: Brisbane
Target Group
All staff
Summary
NESA offers the Mental Health First Aid course authorised by MHFA Australia, and delivered by MHFA Australia Accredited Instructors.
The 12-hour Mental Health First Aid course teaches adults (18 years and over) how to provide initial support to adults who are developing a mental illness or experiencing a mental health crisis. The course is delivered over two days.
Course participants learn about the signs and symptoms of the common and disabling mental health problems, how to provide initial help, where and how to get professional help, what sort of help has been shown by research to be effective, and how to provide first aid in a crisis situation.
Learning Outcomes
- Explore different options for supporting a person with mental health problems
- Understand the prevalence of mental illness in Australia
- Identify where to get support
- Understand why early intervention is key
- Identify when a colleague may be depressed
- Understand suicide and its warning signs
- Learn what to do if someone mentions suicide
- Identify when a colleague may be suffering anxiety
- Understand the different anxiety disorders
- Know how to help a colleague manage a panic attack
- Know what to do if a colleague has suffered trauma
- Learn to spot serious mental health issues, including psychosis & bipolar disorder
- Understand what to do if you witness a psychotic episode
- Identify the signs of substance abuse in the workplace
- Understand types of drugs and their effects
- Know how to handle a colleague with a substance abuse related disorder
COST
OTHER
At the end of training participant: All participants that complete the full 12 hour course will receive a Certificate of Completion and have the opportunity to undertake the MHFA online exam for their full certification (They will be issued PDF Certificate of Accreditation by MHFA Australia). Please note that this is an internationally recognised course.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
NESA Training Events
WORKSHOP
Mental Health First Aid (MHFA)
Melbourne | Wednesday 21 & Thursday 22 February 2018 | 9.30am AEDT
DETAILS
DATE: Wednesday 21 and Thursday 22 February 2018
TIME: 9.30am AEDT
LOCATION: NESA Melbourne office, Level 8, 20 – 22 Albert road, SOUTH MELBOURNE 3205
Target Group
All staff.
Summary
NESA offers the Mental Health First Aid course authorised by MHFA Australia, and delivered by MHFA Australia Accredited Instructors.
The 12-hour Mental Health First Aid course teaches adults (18 years and over) how to provide initial support to adults who are developing a mental illness or experiencing a mental health crisis. The course is delivered over two days.
Course participants learn about the signs and symptoms of the common and disabling mental health problems, how to provide initial help, where and how to get professional help, what sort of help has been shown by research to be effective, and how to provide first aid in a crisis situation.
Learning Outcomes
- Explore different options for supporting a person with mental health problems
- Understand the prevalence of mental illness in Australia
- Identify where to get support
- Understand why early intervention is key
- Identify when a colleague may be depressed
- Understand suicide and its warning signs
- Learn what to do if someone mentions suicide
- Identify when a colleague may be suffering anxiety
- Understand the different anxiety disorders
- Know how to help a colleague manage a panic attack
- Know what to do if a colleague has suffered trauma
- Learn to spot serious mental health issues, including psychosis & bipolar disorder
- Understand what to do if you witness a psychotic episode
- Identify the signs of substance abuse in the workplace
- Understand types of drugs and their effects
- Know how to handle a colleague with a substance abuse related disorder
COST
OTHER
At the end of training participant: All participants that complete the full 12 hour course will receive a Certificate of Completion and have the opportunity to undertake the MHFA online exam for their full certification (They will be issued PDF Certificate of Accreditation by MHFA Australia). Please note that this is an internationally recognised course.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
