Aug
23
Wed
jobactive Employment Consultant Induction coaching programme (3 part series) @ ONLINE
Aug 23 @ 2:00 pm – 3:30 pm

3 PART SERIES – COACHING PROGRAMME
jobactive Employment Consultant induction
Wednesday 23 August 2017  |  2:00pm AEST (1:00pm SA & NT, and 12 noon WA)

 

Target group

Designed for Employment Consultants / Case Managers

Summary

In a complicated and constantly changing industry, giving the right support to new staff is critical so they can hit the ground running and avoid feeling overwhelmed. Our Employment Services Industry jobactive Employment Consultant Induction series can help them feel comfortable and understand the industry context and framework that they are now working in. This will help you to retain staff and to avoid having to go through the costly recruitment process again. Our aim is to assist them to settle in quickly and become productive as soon as they can. The series will also be useful for existing staff that need a refresher or are returning to work after a long absence (such as maternity or long service leave).

Our jobactive Employment Consultant Induction coaching programme has a focus on the jobactive program core elements and the soft skills required for positive client engagement, job placement and effective post placement support. The sessions are full of observed good practices, tips and advice.

WEBINAR 1 – Appointment and Interview Skills (Broadcasts on Wednesday 23 August 2017 at 2pm AEST)

  •  Brief introduction to the industry
  •  Consultants’ “tools of the trade” 
  • Negotiation strategies
  •  Creating behavioural change
  • Effective questioning strategies
  • Strategies for client cohorts
  • Effective interviewing
  • Working with resistance

Activity: Segment your caseload into industry and client cohort groups

WEBINAR 2 – Service Delivery (Broadcasts on Wednesday 30 August 2017 at 2pm AEST)

  • Case management strategies to meet KPI’s
  • Case noting strategies
  • Creating effective Job Plans
  • Job seeker compliance and reporting – high level KPI measures and the continuous improvement role of compliance
  • Effective diary management
  • Activity management
  • Client marketing strategies
  • Proof of service
  • Resume building

Activity: Demonstrate key steps to meeting service delivery commitments and techniques for speed of placement

WEBINAR 3 – Outcomes Requirements (Broadcasts on Wednesday 6 September 2017 at 2pm AEST)

  • Post placement support process
  • Outcome cycle
  • Evidence collection
  • Strategies for when placements fail
  • Strategies to ensure clients declare income
  • Technology to support the job seeker and employer
  • Workplace modification

Facilitator

John Francis

Following many years experience in stock broking and funds management in London and Melbourne, John commenced in the Employment Services industry in 2006. He has ten years experience in DEN/DES (and other industry programmes), in the roles of Case Manager, Recruiter and Training and Assessor. John has delivered accredited motivational training to participants centred on addressing vocational and non-vocational barriers on their own pathway to success. John has developed outstanding communication skills and is experienced in mentoring newer members of staff in their ongoing professional development; including delivering the training and assessing for the Certificate III and IV Employment Services internally. John has very strong employment services networks and has a track record in nurturing and maintaining relationships with service participants and colleagues of all backgrounds.

NESA Member

$ 180
00
per registrant
  • Prices are inclusive of GST
  • One payment for the 3 part series
REGISTER NOW

Non-member

$ 225
00
per registrant
  • Prices are inclusive of GST
  • One payment for the 3 part series
REGISTER NOW

 Other

Each session is expected run for approximately an hour and a half. This live broadcast will include ample Q&A time. The model of delivery for this coaching programme requires learners to “learn by doing”, which is an active learning approach whereby learners will be given work-based activities to be completed as part of the series. Once the series has been completed you will be forward a Certificate of Completion for your portfolio.

NESA Training events

Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311

 

Aug
24
Thu
Performance Management : How to get your staff to meet KPIs webinar @ Webinar
Aug 24 @ 2:00 pm – 3:00 pm

WEBINAR
Performace Management: how to get your staff to meet their KPIs
Thursday 24 August 2017  |  2:00pm AEST (1:00pm SA & NT, and 12 noon WA)

 Target group

Managers (or aspiring managers), programme managers and team leaders. 

Summary

The key to management is getting 100% from each of you staff. This session looks at how to empower staff to get the best results for the provider. The session is suitable for managers in any employment industry programme.

The live broadcast will include ample Q&A time and is expected to last approximately one hour. Registrants for the live broadcast will receive a PDF copy of the presentation which can be used as a future resource. If you are unable to attend on the day, we will send you the broadcast recording link, so you can review it anytime within the following 5 working days. After the webinar finishes you will be sent a Certificate of Participation for your portfolio.

What’s being covered

  • Tuning in to staff motivations
  • Developing key team and individual expectations
  • Moving staff from their comfort zone into the learning zone
  • Developing and monitoring key lead indicators
  • Training and continuous improvement
  • Strong staff review process
  • Working effectively with office politics
  • Engaging and improving under-achieving staff
  • Changing negative team behaviours
  • Mixing it up

The webinar will provide attendees with practical ideas to build their confidence and strategies to get the best out of the team.

Facilitator

Matt Eldridge

With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. Matt has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance; and his focus (and enthusiasm) has always been about providing staff, teams and organisations the training and tools to achieve stronger outcomes.

NESA member

$ 60
00
Per person
  • Prices are inclusive of GST
REGISTER NOW

NESA member

$ 75
00
Per person
  • Prices are inclusive of GST
REGISTER NOW

Other

The live broadcast will include ample Q&A time and will run for approximately an hour.

So it can be used as a future resource, people that register for the live broadcast will receive a PDF copy of the presentation.

After the webinar finishes you will receive a Certificate of Participation for your portfolio.

NESA Training events

Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311

Sep
13
Wed
Managing challenging and aggressive client behaviour coaching programme @ Online
Sep 13 @ 2:00 pm – 3:30 pm

Register now

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COACHING PROGRAMME
Managing challenging and aggressive client behaviour
Wednesday 13 September 2017  |  2:00pm AEST (1:00pm SA & NT, and 12 noon WA)

This is on-line delivered over two webinar sessions

Target group

Team Leaders, Managers, all Frontline staff

Summary

When working with people from different walks of life on a daily basis, and often requesting them to undertake activities they may not be enthusiastic about, some level of challenging behaviour is inevitable. This is a two session coaching programme designed to build skills in dealing effectively with challenging behaviour from an employment service industry perspective.

The coaching programme aims to provide you with all the skills to help you understand and deal with the challenges of a modern-day client-centred employment service. Participants will acquire knowledge on how to enhance their communication techniques and to avoid conflict in the workplace. Participants are expected to contribute to the discussion of techniques and to consider alternative and innovative approaches. The model of delivery for this coaching program requires “learning by doing”, an active learning approach whereby learners will be given work-based activities to be completed as part of the series.

What’s being covered:

Session one : Self-management, resilience, and communication & listening skills. Session is being held on Wednesday 13 September 2017 at 2pm AEST

  • Understand the principles of how to self-manage and remain resilient in confronting situations.
  • How to maintain safe limits and set client expectations.
  • Understand how good communication can influence people.
  • Learn how to develop effective listening skills and assist clients to develop new skills in communication.

Activity : Provide a written example of a time when you were confronted by disruptive behaviour and what you did to de-escalate and minimise the effects.

 Session two : Barriers and limiting client behaviour, responding effectively, and maintaining personal and others’ safety. Session is being held on Wednesday 20 September 2017 at 2pm AEST

  • Understand the barriers to effective communication and how to maintain limits on client behaviour
  • How to recognise and deal with clients effectively when you feel like you are being provoked.
  • Have opportunities through case examples to link theory to practice and application for a safe environment.

Meet our facilitator

Matt Luttrell

With over six years’ experience managing hotels in Melbourne and Geelong, and over ten years’ experience in Employment Services in both front line and management roles, Matt has seen it all. He has worked in priority regions where high levels of anti-social behaviour are prevalent. Matt is educated and experienced in conflict management believing that the real secret is to be able to identify a challenging situation and effectively communicate with the individual to gain a mutually agreed outcome.

NESA Member

$
120 Per person

  • Prices are inclusive of GST
  • One payment for the two part series


Register now

REGISTER NOW

Non-member

$
150 Per person

  • Prices are inclusive of GST
  • One payment for the two part series


Register now

REGISTER NOW

Other

Each session is expected to run for approximately 90 minutes including ample Q&A and discussion time.

So that it can be used as a future resource, a PDF copy of the presentation will be distributed to all registrants and once the series has been completed participants will be forwarded a Certificate of Completion for their portfolio.

NESA Training events

Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311

Sep
19
Tue
Contingency Planning your Risk Management Response webinar  @ ONLINE
Sep 19 @ 2:00 pm

REGISTER NOW

Contingency Planning your Risk Management Response webinar 

Target group

Designed for Managers.

Summary

Our Contingency Planning your Risk Management Response webinar programme commences Tuesday 19 September 2017 at 2pm AEST (1:30pm in SA & NT and 12 noon in WA).

Should a risk happen, then there should be a response to reduce the impact, a “Plan B”; contingency plans. A failure to create contingency plans for the management of risk can result in significant business disruption. NESA has engaged Matt Eldridge to provide you with the knowledge, the tools and the considerations to develop or refine your Risk Management Response. Listen to Matt as he discussed what works and what doesn’t work, what needs a response and what can be left alone.

What’s being covered:

  • Types of risk
  • Types of responses
  • Review potential risks, physical, financial, reputation, legal and other
  • Use a risk matrix to determine risk priority and response
  • Think outside the square, many most used option are less effective
  • Passive risk management options
  • Using technology options to minimise risk
  • Planning response strategies
  • Training staff on response strategies
  • Practicing evacuation or major risk responses with teams
  • Working to your strengths
  • Assessing staff capabilities to react to risk
  • Documentation required to reduce legal risk
  • Duty of care
  • What responsibilities we take on as risk
  • Building a strong continuous improvement register

Facilitator: Matt Eldridge

With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. Matt has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance; and his focus (and enthusiasm) has always been about providing staff, teams and organisations the training and tools to better achieve stronger outcomes.

Cost

NESA members $60 (inclusive of GST) per registrant

Non-members $75 (inclusive of GST) per registrant

Other

This live broadcast will include ample Q&A time. It is expected to run for  an hour & 1/2. After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.

 

Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311

REGISTER NOW

 

Minimising our Industry’s Staff Turnover Rate webinar @ ONLINE
Sep 19 @ 4:00 pm

REGISTER NOW

Minimising our Industry’s Staff Turnover Rate webinar

Target group

Designed for Managers.

Summary

Our Minimising our Industry’s Staff Turnover Rate webinar programme commences on Tuesday 19 September 2017 at 4pm AEST (3:30pm in SA & NT and 2pm in WA).

High employee turnover hurts a company’s bottom line. The effect on staff morale, hiring & training a new worker and the management time involve, all add up to a considerable cost. Matt Eldridge has consider experience working and leading teams of front line practitioners. Join Matt as he discusses what worked for him, and his staff, in building a positive work environment.

What’s being covered:

  • Setting the goals and vision
  • Organisational Process Transparency
  • Management transparency
  • Tools to achieve in the job
  • The simple rewards
  • Work on their future career development
  • Recruitment (identify the right fit)
  • Provide projects and ability to provide input as experience grows
  • Teach them about the bigger Industry picture
  • Identify and train your future leaders
  • Support their journey with the participant
  • Provide safe and comfortable work place environment
  • Help them rebalance their work load and set priorities
  • Shorter meaningful interaction regularly
  • Offer joint industry benefits programs
  • Don’t be afraid to performance manage poor employees

Facilitator: Matt Eldridge

With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. Matt has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance; and his focus (and enthusiasm) has always been about providing staff, teams and organisations the training and tools to better achieve stronger outcomes.

Cost

NESA members $60 (inclusive of GST) per registrant

Non-members $75 (inclusive of GST) per registrant

Other

This live broadcast will include ample Q&A time. It is expected to run for  an hour & 1/2. After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.

 

Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311

REGISTER NOW

 

Oct
17
Tue
Understand how online applications and recruitment databases are screening out your job seekers resumes webinar @ ONLINE
Oct 17 @ 3:00 pm – 4:00 pm


Register now


Subscribe to our newsletters

WEBINAR
Understand how online applications and recruitment databases are screening out your job seekers resumes
Tuesday 17 October 2017  |  3:00pm AEDT (2:30pm SA, 2pm QLD, 1:30pm NT, and 12noon WA)

Target group

Designed for Business Development staff, Managers/team leaders, Employment Consultants and Frontline staff

Summary

Have you every pulled together a great job application, flicked it off, waited, waited and waited, and received no reply ? These days many organisations use HR Software to screen out your documents based on formatting, lack of key words and other things that you may not be aware of.

This topic is particularly relevant to those consultants who are assisting job seekers with online applications. The change from human eyes reviewing the initial application and computer software analysing the application has changed the way successful applications are formatted. This webinar will provide an understanding of those changes and how they are impacting on your job seekers success. It will make you look at your resume templates in a whole new light.

Please note that the session has been updated recently and attendees will now receive a page of important links.

What will be covered

  • An understanding of how online applications are processed by screening software – essential to know so your clients aren’t screened out on the first pass
  • The importance of key words in your job seeker’s application – and matching these to the advertisement or industry that they are applying for
  • Formatting and making things pretty – why this doesn’t work with online applications
  • Keeping it simple – how irrelevant or complex information on your online resume or application can be hurting your client’s chances of ending up on the ‘yes’ list

Facilitator

Rebecca Herbertson

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development as well as qualifications in Training, Management and Human Resources.  With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO, she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and a trainee Life Coach.

NESA Member

$
60
per registrant

  • Prices are inclusive of GST


Click Here

REGISTER NOW

Non-member

$
75
per registrant

  • Prices are inclusive of GST


Click Here

REGISTER NOW

 Other

Each session is expected run for approximately an hour and a half. This live broadcast will include ample Q&A time. The model of delivery for this coaching programme requires learners to “learn by doing”, which is an active learning approach whereby learners will be given work-based activities to be completed as part of the series. Once the series has been completed you will be forward a Certificate of Completion for your portfolio.

NESA Training events

Take your skills to the next level with NESA tailored training!

Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311.

 

 


Register now


Subscribe to our newsletters

Oct
18
Wed
Mental Health First Aid course authorised by MHFA Australia, and delivered by MHFA Australia Accredited Instructors @ Melbourne NESA Office
Oct 18 @ 9:30 am – Oct 19 @ 4:30 pm


Email us to register!


Subscribe to our newsletters

WORKSHOP
Mental Health First Aid (MHFA)
Melbourne   |  Wed 18 October & Thur 19 October 2017   |  9.30am AEDT


Target group

All staff

Summary

NESA offers the Mental Health First Aid course authorised by MHFA Australia, and delivered by MHFA Australia Accredited Instructors.

Our next courses are being delivered in the NESA Melbourne office over two days  – Wednesday 18 and Thursday 19 October 2017  (also the NESA Sydney office on Tuesday 10 and Wednesday 11 October 2017 )

The 12-hour Mental Health First Aid course teaches adults (18 years and over) how to provide initial support to adults who are developing a mental illness or experiencing a mental health crisis. The course is delivered over two days.

Course participants learn about the signs and symptoms of the common and disabling mental health problems, how to provide initial help, where and how to get professional help, what sort of help has been shown by research to be effective, and how to provide first aid in a crisis situation.

Learning Outcomes

  • Explore different options for supporting a person with mental health problems
  • Understand the prevalence of mental illness in Australia
  • Identify where to get support
  • Understand why early intervention is key
  • Identify when a colleague may be depressed
  • Understand suicide and its warning signs
  • Learn what to do if someone mentions suicide
  • Identify when a colleague may be suffering anxiety
  • Understand the different anxiety disorders
  • Know how to help a colleague manage a panic attack
  • Know what to do if a colleague has suffered trauma
  • Learn to spot serious mental health issues, including psychosis & bipolar disorder
  • Understand what to do if you witness a psychotic episode
  • Identify the signs of substance abuse in the workplace
  • Understand types of drugs and their effects
  • Know how to handle a colleague with a substance abuse related disorder

At the end of training participant:

All participants that complete the full 12 hour course will receive a Certificate of Completion and have the opportunity to undertake the MHFA online exam for their full certification (They will be issued PDF Certificate of Accreditation by MHFA Australia). Please note that this is an internationally recognised course.

NESA Members $250 and non-members $310. Prices are inclusive of GST


Email us to register

 

Oct
19
Thu
DES Employment Consultant Induction coaching programme (3 part series) @ ONLINE
Oct 19 @ 3:00 pm – 4:30 pm

Register now - NESA event      grey click button NESA newsletter subscriptiob

3 part series starts on Thursday 19 October at 3pm AEDT (2:30pm in SA, 2pm QLD, 1:30pm NT and 12 noon in WA) 

Target group

Designed for Employment Consultants / Case Managers

Summary

Our Employment Consultant Induction coaching programme has a focus on the DES core elements and the soft skills required for positive client engagement, job placement and effective post placement support. The sessions are full of observed good practices, tips and advice.

Over three webinar sessions, John Francis will comprehensively introduce staff to the components and good practice soft skills that makes an effective and efficient employment services industry. The webinars will take participants through a range of strategies so they can perform effectively with customers, while touching on the KPI measures and compliance requirements. Our training is operational and complimentary to your internal induction programmes.

Session 1 – Introduction, KPI and meeting expectations (Broadcasts on Thursday 19 October at 3pm AEDT (2:30pm in SA, 2pm QLD, 1:30pm NT and 12 noon in WA)  

 Brief history of employment services
 Role of the consultant
 Contract and service delivery
 DES contract KPI’s and remaining compliant
 Managing participant expectations
 Core servicing steps
 Social security law
 Consultant tools of the trade
 Appointment management

Activity: Segment your caseload into industry and client cohort groups

Session 2 – Working with participants (Broadcasts on Thursday 26 October 2017 at 3pm AEDT  (2:30pm in SA, 2pm QLD, 1:30pm NT and 12 noon in WA) 

 Activity discussion
 Case management planning skills to meet KPI
 Participant centred servicing.
 Case note structure and strategies
 Creating effective Job Plans
 Resume building
 Challenges to employment

Activity: Research the Disability Service Standards and Principles – what are they?

Session 3 – Wrap around serving your participants (Broadcasts on Thursday 2 November 2017 at 3pm AEDT (2:30pm in SA, 2pm QLD, 1:30pm NT and 12 noon in WA)

 Activity discussion
 Lifestyle adjustment
 DES Post Placement Support process and strategies for when placements fall over
 Engaging stake holders
 DES Outcome cycle
 Ongoing support
 Job in jeopardy
 Individual rights

Facilitator

John Francis

Following many years experience in stock broking and funds management in London and Melbourne, John commenced in the Employment Services industry in 2006. He has ten years experience in DEN/DES (and other industry programmes), in the roles of Case Manager, Recruiter and Training and Assessor. John has delivered accredited motivational training to participants centred on addressing vocational and non-vocational barriers on their own pathway to success. John has developed outstanding communication skills and is experienced in mentoring newer members of staff in their ongoing professional development; including delivering the training and assessing for the Certificate III and IV Employment Services internally. John has very strong employment services networks and has a track record in nurturing and maintaining relationships with service participants and colleagues of all backgrounds.

Cost

NESA members $180pp

Non-members $225pp

One payment for the 3 part series   |   Prices are inclusive of GST.

Other

Each session is expected run for approximately an hour and a half. This live broadcast will include ample Q&A time. The model of delivery for this coaching programme requires learners to “learn by doing”, which is an active learning approach whereby learners will be given work-based activities to be completed as part of the series. Once the series has been completed you will be forward a Certificate of Completion for your portfolio.

NESA Training events

Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311

Register now - NESA event      grey click button NESA newsletter subscriptiob

Oct
24
Tue
The Hidden Job Market- unlocking the secrets to success webinar @ Online
Oct 24 @ 3:00 pm – 4:00 pm

Register now

Subscribe to our newsletters

WEBINAR
Hidden Job Market- unlocking the secrets to success
Tuesday 24 October 2017  |  3:00pm AEDT (2:30pm SA, 2pm QLD, 1:30pm NT, and 12 noon WA)

Target group

Frontline staff

Summary

In the current competitive job market, there are thousands of unlisted jobs that are out there for your clients You can learn the secrets to unlocking this market and increasing success. This workshop will explore the various job markets and the best practices to access them. There are hidden markets that need to be unpacked and targeted beyond the traditional methods. Using ongoing and current research and evidence, this webinar will gauge the efficiencies of mainstream job markets compared to the hidden job market to make job search more efficient and practical. If you want your job seekers to succeed, then this webinar is for you!.

What will be covered:

  • Identify the hidden job market and make it work for the client
  • Look and find opportunities in the hidden and mainstream markets
  • Compare the online job market to the traditional market
  • Identify gaps in job search opportunities with job seekers

Meet our facilitator

Ana Rajaeian

Experienced business leader and director of Business Development for the Clariti Group, Ana Rajaeian has many years of experience driving improvement, growth and development for businesses across a range of industries from education and training, member services, indigenous organisations, employment services and various customer service industries. Ana’s has expertise in grant researching to capital raising, and unlocking hidden markets

Other

The live broadcast will include ample Q&A time and will run for approximately an hour. So it can be used as a future resource, people that register for the live broadcast will receive a PDF copy of the presentation. After the webinar finishes you will receive a Certificate of Participation for your portfolio.

NESA Member

$ 60 Per registrant

Click Here  to register

Non-member

$75 Per registrant

Click Here here to register 

Prices are inclusive of GST


Register now

NESA Training events
Take your skills to the next level with NESA tailored training!

Contact Max Croft
NESA Professional Development Coordinator
t 03 9624 2311   |   e maxc@nesa.com.au

Nov
15
Wed
Post Placement Support (PPS) webinar @ ONLINE
Nov 15 @ 2:00 pm – 3:00 pm
Post Placement Support (PPS) webinar @ ONLINE

REGISTER NOW

Post Placement Support webinar: Is it just a contact call or are we gathering real intelligence ?

 Broadcast live on Wednesday 15 November 2017 at  2pm AEDT (1:30pm SA, 1pm QLD,  12:30 pm NT, and 11am WA)

Target group

Case managers, employment consultants and all frontline staff that support job seekers in their placement

Summary

Post Placement Support (PPS) is a great way of gathering intelligence that can drive a strong plan to ensure job seekers maximise their sustainable employment opportunity. This task should not be a “tick a box” exercise, it is a critical component to ensure we are identifying any red flags that exist within early stages of employment and act upon them accordingly. If performed correctly, PPS will be seen as a genuine value add to your employers customer service experience and will provide a support mechanism for the new employee as they enter into a new environment.

What’s being covered

Be Prepared – Go in with a plan that is tailored to the employee      

Transparency and Clarity – Is the Employer / Employee clear on the benefits of spending the time to answer these questions?

Communication – How to identify concerns by listening for tones and language

Action Plans – How to record and escalate information to the appropriate person

Facilitator

Matt Luttrell

Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and a decade in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.

Cost

NESA members $60 (inclusive of GST) per registrant

Non-members $75 (inclusive of GST) per registrant

Prices are per registrant and are inclusive of GST

NESA Training events

Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311

REGISTER NOW